Sustainable Harvest Rwanda Ltd is a locally registered for-profit social enterprise that does wholesale coffee sales business, runs alongside a retail café, and connects smallholder coffee producers to the broader coffee market. The organization believes in transparency, innovation, inclusion, and most of all, great coffee.

The Question Coffee Center is a project of Sustainable Growers Rwanda. SGR created the Question Coffee Center in 2015, as a place where farmers and cooperative managers can learn to taste coffee in the cupping lab and to see how their product is used by consumers, thereby learning how to meet that consumer demand through quality improvements at the farm and cooperative level.

POSITION: SOCIAL ENTERPRISE DIRECTOR

REPORTS TO: Executive Director

SUPERVISES: SEs Staff

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

Build a social enterprise that generates profit that sustains a roasting business and espresso bar and provides additional resources to return to farmers as training or premium sharing.

MAIN RESPONSIBILITIES

The responsibilities are but not limited to

• Develop a strategic sales plan to achieve monthly/quarterly goals;
• Work with owners to research, identify and prioritize targeted account opportunities by strategic channel and geography;
• Report weekly, monthly and quarterly on strategic sales plan;
• Leading, managing, and holding the sales team accountable for increasing sales;
• Act as a conduit between sales and all other integrated departments for wholesale operations;
• Manage priorities, help drive the schedule and resources across projects and initiatives maintain a comprehensive and working target and lead list that ties to sales objectives for all regions;
• Responsible for achieving or exceeding annual sales revenue plan for wholesale market sales;
• Coordinate new account sales activities. Oversee weekly roast-to-order production, inventory levels, and delivery. Work closely with operations manager to coordinate activity;
• Respond to wholesale inquiries and opportunities within 12-24 hours and prioritize opportunities with owners;
• Closely monitor industry trends, regularly secure market intelligence, and maintain professional contacts with industry innovators and knowledge sources to insure that the company anticipates market moves and can quickly respond to changing customer needs;
• Directly manage relationships with all wholesale accounts;
• Establish and maintain a call/visit schedule with all wholesale accounts;
• Maintain a current knowledge of existing wholesale account locations, coffee offerings, equipment, and brew methods used;
• Follow sales trends of existing accounts and monitor pricing levels;
• Find opportunities to improve the wholesale program and add value to all wholesale accounts;
• Work to improve account performance and sales through coffee education, trainings, cupping’s, demos, and sales promotions;
• Communicate with customers in a positive, compassionate, and professional manner;
• Keep your finger on the pulse of accounts – paying attention to events at a local, regional, and national level and how that affects sales;
• Maintain working knowledge of our marketing/promotional material, help maintain an inventory of material at accounts;
• Resolving guest, team member, and service issues in a timely fashion ensuring each product delivered to guests meets quality standards;
• Place, receive and verify orders, conduct inventory, control waste and dates;
• A team/collective approach is taken when preparing proposals for equipment;
• Prepare equipment proposals for espresso machines, grinders, brewers, water filtration, parts, and start-up tools;
• Responsible for the majority of communication during the proposal process;
• Use account management software to record and track progress;
• Maintain accurate records and paperwork including daily sales results, monthly inventory, cash drawer reconciliation, personnel records, and employment documentation;
• Participate in the development of the coffee bar’s annual budget, and identify quarterly goals and objectives;
• Ensure cleanliness, organization, and attractiveness of the coffee bar’s interior and exterior;
• Maintain strong vendor relationships to ensure response time and deliveries are timely; track vendor activity, particularly those responding to and completing work order requests;
• Plan, identify, communicate, and delegate appropriate responsibilities and practices to staff to achieve operational goals;
• Continuously review the coffee bar’s operations to identify problems, concerns, and opportunities for improvement;
• Recruit, hire, and supervise qualified personnel when positions become available;
• Prepare, monitor, and manage the coffee bar’s staffing levels and schedule; identify opportunities to increase efficiency without sacrificing operations;
• Review monthly financial reports to identify and address trends and issues in performance;
• Suggest and implement new initiatives in pursuit of increasing quality and profitability, streamlining labor/systems, and increasing morale;
• Ensure staff’s adherence to operational guidelines and standards, compliance with all safety and security policies, and the proper functioning and maintenance of store equipment;
• Work with coffee bar staff – on an individual and group basis – to ensure that staff is confident in their drink preparation skills, throughout the year, and particularly prior to quarterly testing periods.

REQUIREMENTS OF THE ROLE

• Bachelor’s Degree in business, MBA or post-graduate business discipline preferred
• At least 5 years experience in growing small businesses as a senior-level manager, or founder
• At least 5 years experience in foodservice retail and or wholesale
• Prior proven experience in an entrepreneur preferred
• Prior experience in the coffee sector preferred
• Experience in strategic development, business model generation, and business planning
• Experience in corporate partnerships, strategic partnerships with either public,private or non-profit sector
• Analytical skills to evaluate data and make operational decisions;
• Excellent organizational and leadership abilities;
• Excellent written/verbal communication skills;
• Outstanding people skills;
• Knowledge of industry’s legal rules and guidelines;
• Knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.);
• Familiarity with MS Office and various business software;
• Meticulous attention to detail;

KEY DELIVERABLES

• New business and sales targets;
• Maintain key business relations;
• Retail quality control.

KEY INDICATORS

• No of new business and targets
• Retention;
• Keeping of standards.

Sustainable Harvest Rwanda Ltd is a locally registered for-profit social enterprise that does wholesale coffee sales business, runs alongside a retail café, and connects smallholder coffee producers to the broader coffee market. The organization believes in transparency, innovation, inclusion, and most of all, great coffee.

The Question Coffee Center is a project of Sustainable Growers Rwanda. SGR created the Question Coffee Center in 2015, as a place where farmers and cooperative managers can learn to taste coffee in the cupping lab and to see how their product is used by consumers, thereby learning how to meet that consumer demand through quality improvements at the farm and cooperative level.

POSITION: COOPERATIVE COMMERCIAL MANAGER

REPORTS TO: Social Enterprise Director

SUPERVISES: None

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

To ensure close linkage with Sustainable Growers Rwanda beneficiaries and the cooperatives/export units we work with in order to enhance and facilitate access to the market. These cooperatives include Nyampinga, Twongerumusaruro wa Kawa, Gisuma Coffee, Gashonga cooperative, Mayogi Coffee, S.CPNCK and a cooperative from Tanzania (TBD)

MAIN RESPONSIBILITIES

The responsibilities are but not limited to

• Merge all five cooperatives into a single entity;
• Support cooperatives to obtain export licenses;
• Collect and consolidate information (prices, quality, availability, supplier and competitor positions, macro-economic factors, producer group needs assessments, etc.);
• Advanced knowledge of coffee quality evaluation (cupping) for grading export coffees;
• Support cooperatives with training, season planning, access to finance applications;
• Support cooperatives on the full array of certification and export requirements;
• Manage and support all cooperatives to find a market for all their products locally and internationally;
• Manage and support all supply chain process up to the export;
• Manage inland logistic to bring coffee to FOB and troubleshoot where any issues exist;
• Manage relationship with key producer groups in the region
• Any other reasonable duty as may be assigned that is consistent with the nature of the job and its level of responsibility;
• Create new and manage existing partnerships with cooperative partners such as hotels buyers, roasters

REQUIREMENTS OF THE ROLE

• University Degree in Agricultural Economics or a Bachelor of Commerce with  relevant experience;
• At least 5 years of experience in the trading industry
• Clear understanding of the coffee value chain in East Africa particularly in Rwanda, DRC, Tanzania;
• Good understanding of product description (coffee profiles);
• Good communication skills (written and oral);
• Good customer relationship management skills;
• Language skill: English and French as a must, Kinyarwanda, and Swahili preferred;
• Proactive approach;
• Ability to work independently and as part of a team;
• Highly Efficient and Organized;
• Previous logistic experience is a plus.

KEY DELIVERABLES

• A strong relationship between SGR & Cooperatives;
• Merging of Cooperatives;
• Export and Logistical support:

KEY INDICATORS

• Cooperation and ease of work between SGR & Cooperatives
• Unified and working Cooperatives
• Amount of green coffee sold to local and international buyers

Sustainable Growers Rwanda (SGR) is a non-profit organization that works to create economic opportunities for women coffee farmers to achieve economic independence. SGR supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers, and roasters.

Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between smallholder producers and their customers. To complete the team based in Kigali, we are looking for a Strategic Development professional. This is an opportunity for the right person to gain significant exposure to fundraising whilst delivering a critical component in our unique structure.

POSITION: STRATEGIC DEVELOPMENT MANAGER

REPORTS TO: Executive Director

SUPERVISES: None

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

Lead in the formation of a multi-channel integrated approach to local and international fundraising initiatives. This will include conceptualizing and developing proposals, prospecting partners for fundraising, maintaining effective partnerships, and ensuring funder retention.

MAIN RESPONSIBILITIES

The responsibilities are but not limited to:

• Support design and execution of SGR strategy to grow and become financially sustainable;
• Develop and review the SGR fundraising strategy to significantly increase income across a range of funding streams;
• Build a diversified revenue stream for SGR,
• Identify, cultivate and secure major funding;
• Develop and maintain ongoing relationships with major funders (potential and existing);
• Engage with other staff in order to push SGR’s case for support and help generate required reports or documents;
• Co-ordinate the development of highly competitive resource mobilization proposals and concept notes, and ensure the achievement of positive results;
• Conduct regular trends and gap analyses of funding landscapes and keep up to date on opportunities through current and new funders;
• Quality-assure proposals and all reports before submission to funding partners;
• Conceptualize and develop performance frameworks for business development and resource mobilization;
• Refine the vision and communications strategy of SGR as it adapts to changing demands;
• Support communications with strategic partners, and influencers in the global coffee industry;
• Serve as a credible and compelling spokesperson for the organization by representing the organization at events, meetings, and forums where it is required to establish and build relationships with key and potential funders and donors;
• Attract more funders both local and international; and
• Attend relevant funders events or conferences to cultivate donors and prospects;

REQUIREMENTS OF THE ROLE

• Master’s degree in International Development, Marketing, Economics, Business, Management, International Relations or any other relevant discipline;
• A minimum of 7 years proven experience in generating funds within the non-profit sector;
• Up-to-date knowledge in international development trends in the Agriculture sector;
• Proven experience and successful track record in Resource Mobilization (different models and approaches including Campaigns, grassroots efforts, etc.), programme design, proposal writing, business development, and international donor relationship management  ;
• Must have excellent communications skills, both oral and written, including great presentation skills;
• Excellent decision-making skills;
• Strong negotiation, interpersonal and organizational skills;
• Language English and French and Kinyarwanda or willingness to learn Kinyarwanda

KEY DELIVERABLES

• Fundraising strategy
• Secured funding
• Quality reports and proposals
• Fundraising events

KEY INDICATORS

• Documented approach to fundraising
• Amount of funds raised
• Actual reports and proposals done
• Number of events held

Sustainable Growers Rwanda (SGR) is a non-profit organization that works to create economic opportunities for women coffee farmers to achieve economic independence. SGR supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through a professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers, and roasters.

established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between smallholder producers and their customers.

POSITION: SGR DIRECTOR

REPORTS TO: Executive Director

SUPERVISES HR&Ops., SDM, AF&MA, Coord., MR&QM, TZ Coord,, DRC Coord. And M&E/Tech.

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

The SGR Director will manage budgets, oversee monitoring and evaluation, and ensure delivery of results as per agreed-upon milestones and goals, and will, directly and indirectly, supervise and monitor all operations and activities performed by staff and consultants working for SGR.

MAIN RESPONSIBILITIES

The responsibilities are but not limited to

• Oversee the design, planning, and successful execution of programs and activities in Rwanda, DRC & Tanzania;
• Provide program direction, develop and implement a strategic vision for achieving program goals, identify opportunities to innovate and increase impact, and develop appropriate solutions to challenges that arise in the course of the program;
• Ensure the program is implemented with sound managerial, financial, and human resources practices, as per funders standards;
• Participate in recruitment, orientation and supervision and mentorship of  direct reports;
• Ensure strong relationships between SGR and all its stakeholders in Rwanda, DRC, and Tanzania including but not limited to government, partners, media, funders, and other stakeholders – in keeping with SGR’s policies and procedures;
• Ensure high quality and timely development, delivery and presentation of the narrative, financial, and other required and requested reports on program developments, successes, and constraints in all territories and to all stakeholders as required by the program agreement and as requested ad hoc;
• Cultivate and maintain strong relationships with local and international partners, funders, agencies, development organizations, private sector associations, media, and corporations;
• Exercise diplomacy, tact, and discretion as a representative of the program and the organization, especially when dealing with politically or culturally sensitive issues;
• Work closely with the M&E team for data recording, reporting, and filing to ease Tracking of the activities progress and ensure quality execution of program.
• Contribute to the documentation and sharing of knowledge within the broader SGR  community;
• Ensure that all levels of government are familiar with the program and that the program is aligned with government goals;
• Ensure that staff  are aware of their own performance against project milestones, sharing lessons-learned and benefiting from each other’s work;
• Collect and compile information related to project milestones and funding requirements through interfacing with staff, partner organizations, and government bodies;
• Collect necessary information and prepare any reports on program structure, impact, and implementation as requested by partners, funders, or associates;
• Maintain organizational databases such as the government tracker, the agronomy  training tracker, and partnerships database;
• Track key metrics to monitor and evaluate the success of the project keeping with grant reporting requirements;
• Conduct periodical regular performance review of direct reports and undertake development initiatives to increase their capacity to achieve set targets;

REQUIREMENTS OF THE ROLE

• Degree in Agronomy or related field;
• Minimum 5 to 8 years’ experience designing, directing, and evaluating complex field-based programs and budgets in Rwanda preferably related to workforce development and income-generating activities in areas such as smallholder agriculture, community, and value chain development, food security;
• Experience leading and managing multi-cultural teams and coordinating programs with partners to achieve project goals and maintain consensus on policies, activities, and administrative matters;
• Strong track record of building and maintaining relationships across sectors;
• Proven ability to function in complex, frequently changing political and economic conditions;
• Demonstrated capacity to analyze and resolve a wide range of challenges arising in project/activity implementation; intellectual curiosity; balanced judgment; and the ability to conceptualize – both strategically and programmatically;
• Good working knowledge of economic development, value chains, and entrepreneurship;
• Experience with farmer co-operatives and/or agribusiness development in Rwanda;
• Knowledge of the political, social, and economic characteristics of Rwanda and/or other East African nations is preferred;
• Excellent computer skills (word-processing, spreadsheets, and databases);
• Fluency in English, with proven ability to communicate clearly and concisely verbally and in writing. Kinyarwanda and French language skills required.

KEY DELIVERABLES

• Development of usable plans for projects
• Implementation of projects according to budget and schedule
• Control and monitor progress to ensure aligned delivery
• Complete and close projects

KEY INDICATORS

• Designed plans
• Implementation of activities follow up
• Activity reports
• M&E reports
• Closeout activities

Sustainable Growers Rwanda is a non-profit organization that works to create economic opportunities for women coffee farmers to achieve economic independence. SGR supports women coffee farmers and their families to become more professionalized and market- based skilled to increase their family incomes through professional training approach to growing and trading specialty coffee, so they can form direct, productive relationships with coffee processors, importers, and roasters.

Established in 2014, Sustainable Growers has a strong track record for connecting actors along the value chain, to facilitate deep and global partnerships between smallholder producers and their customers. To complete the team based in Kigali, we are looking for an Executive Assistant. This is an opportunity for the right person to gain significant exposure to high-level administrative support whilst delivering a critical component in our unique structure.

POSITION: EXECUTIVE ASSISTANT

REPORTS TO: Executive Director

SUPERVISES: None

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

To support the Executive Director and the team to ensure the smooth running of activities at the Kigali Office.

MAIN RESPONSIBILITIES

The responsibilities are but not limited to:

• Be proactive in managing calendar meeting requests, executive travel requirements, and logistics;
• Coordinate with the HR&Operations Manager to Schedule meetings and coordinate related logistics, such as room bookings, refreshments, and document preparation for all attendees;
• Plan, coordinate and ensure schedules are followed and respected, manage access to ensure order in the same;
• Monitor communication including email, print attachments and take care of materials as required;
• Give keen attention to accuracy and detail when dealing with a high volume of email correspondence and requests;
• Write routine correspondence with the ability to be proactive in identifying the need for writing;
• Bring order in the handling of a variety of documents, reports, and information;
• Keep an accurate paper and electronic filing system to ensure quick and easy access to the required document;
• Monitor all contracts and MOUs with different stakeholders;

• Build and maintain relationships with all employees and external contacts;
•  Handle the distribution of mail and couriers;

REQUIREMENTS OF THE ROLE

• Bachelor degree in Administration or relevant field;
• 5 years of experience in Administration preferably supporting executives or senior managers;
• Be very proficient with current technology including; Microsoft Office, with an emphasis on presentations and email management;
• Excellent planning, prioritization, and time management skills;
• Exceptional communication skills (written/verbal) and interpersonal skills;
• Ability to handle confidential information with careful discretion and integrity;
•  Language English and Kinyarwanda, French will be an added advantage.

KEY DELIVERABLES

• Provide administrative and secretarial support to the ED
• Provide administrative and clerical support to the meetings and arrange functions
• General administrative assistance, especially contract to monitor
• Correspondence and communication

KEY INDICATORS

• Timely handling of communication with accuracy in writing
• Well ran schedules that create a good flow of activity
• Accurate and accessible records
• Number of contracts handled well

POSITION: HR & Operations Manager

REPORTS TO: SGR Director

SUPERVISES: Support Staff

LOCATION: Kigali

STATUS: Fixed Term Contract

JOB SUMMARY/PURPOSE

Responsible for carrying out key Human Resource duties and providing operational management and coordination of support for SGR’s program activities in Rwanda, DR-Congo, Tanzania and SGR affiliates (LLC and Q Coffee Ltd), through directing and efficient use of resources to achieve program targets.

MAIN RESPONSIBILITIES

The responsibilities are but not limited to

Human Resources:   

• Maintain accurate Human Resources records for organizations in all departments. This includes employee recruitment, preparation of paperwork for new hires, new hire orientation, compliance with Rwanda, DRC, and Tanzania labor laws, maintaining a schedule for employee reviews, contact person for employee issues or complaints, and updating and maintaining current job descriptions for all positions
• Monitoring and negotiating health insurance policies and liaising with the broker;
• Identifying policy needs for human resources and working with the SGR Director to implement those policies;
• Acting on hiring needs identified by Directors for each of their respective program areas;
• Keeping track of employee anniversaries and birthdays and other personal milestones for appropriate celebration and acknowledgment of such milestones
• Work with to maintain confidentiality and physical records of all NGO and LLC/ Q Coffee Ltd personnel files;
• Working with Directors of each program area to ensure timely delivery of Employee Performance Appraisals as per the internal HR Policies;
• Work with Directors to assure that staff are taking appropriate rest periods from work and using their annual leave so that large balances of unused leave are not accumulating;
• Work closely with SGR Director on implementation of new policies and procedures regarding travel per diems and reimbursements for staff and Program Beneficiaries;

Coordination

• Coordinate the schedule or rent vehicles for staff to travel to the field when needed;
• Facilitate the negotiation and procurement of vehicles or enter into long-term leases within the allowed budget for the NGO, LLC, and Q Coffee Ltd vehicles;
• Provide training as needed and directed to the support staff on the calendar of field visits;
• Provide additional direction to the support staff and drivers as needed regarding repair and replacement of Company vehicles;

Operations

• Develop and maintain all internal procedures, policies, and structures required to create an efficient and effective working environment.
• Correspond with vendors, volunteers, and contractors, assisting Directors
• Identify and improve existing administrative and operations systems;
• Coordinate between each program area efforts to ensure smooth delivery of objectives;
• Schedule and Facilitate Staff meetings to ensure consistent and clear communication of NGO Program, LLC, and Q Coffee Ltd activities and alignment of priorities and collaboration between teams;
• Be the “owner” of the internal calendars;
• Vet potential partners for the organization – act as the first point of contact, filter the requests, and direct toward the appropriate program area;

Event Management

• Plan and coordinate logistics of events with event planners, hotels, vendors, exhibition partners, local sponsors, and other stakeholders;

REQUIREMENTS OF THE ROLE

• A Bachelor’s degree in Business Administration, Agriculture Economic or other closely related degree.
• A post-graduate qualification and or experience in Human Resource shall be an added advantage;
• At least 3 years of progressive supervisory work experience in a busy organization or agricultural setting in an administrative/operations position.
• Experience in managing and leading other staff teams;
• Leadership, supervision, good interpersonal and decision-making skills are required;
• Strong communication, organization & negotiation skills;
• Good communication skills in both written and oral with practical computer skills and competence in MS Office
• Good skills in English, French and Kinyarwanda.

KEY DELIVERABLES

• Compliant and best practice running of Operations and HR
• The smooth running of field activities with value for money
• Properly scheduled organization-wide activities
• Well organized events

KEY INDICATORS

• Good industrial relations and motivated staff
• Cost-effective activities
• Calendar with harmonized activities
• Number of events