WORKSPACE CUSTOMER SUPPORT-Ad

We are currently hiring for a Google Technical Support Company based in Kenya for a remote work position as Workspace Customer Support.

As the Workspace Customer Support, you will remotely work with the HQ in Kenya by assisting our customers with technical problems when using our products and services. You will be responsible include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. You should be familiar with Workspace platform.

What you will do:

• Create and implement plans to increase market share.
•  Responsible for project implementation (deployment and migration), training and support of Workspace for clients.
•  Coordination of changes in line with change management policies established in the client environment.
•  Responds quickly to incidents and requests submitted to the service desk, providing resolution in a complex and fast-paced business environment.
•  Be a technical point of contact to test, plan and deploy new features and updates released by Google.
•  Review the current customer infrastructure and make recommendations for optimizing their use of Workspace.
• Provide documentation and knowledge transfer to other teams and team members.
•  Perform other job-related duties.

You will be the right fit if:

•  You have Bachelor’s degree in Business Administration, Marketing, or any related field.
•  You are familiar with the Google Workspace platform.
•  You have good knowledge of large customer groups support;
•  You have good communication and interpersonal skills;
• You have the following core attributes: curiosity, open-mindedness, Team spirit, and responsiveness;
• You have a sense of autonomy and responsibility;
•  You are able to work under little supervision and multi-task;
• You are able to adapt and be on the lookout for new ideas;
• You can speak fluently French, and English.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

As the B2C Sales Agent, you will be responsible of the acquisition of new clients in his area of assignment. You will contribute to the development of subscriber satisfaction and the increase of the customer base. You will ensure to provide guarantee quality standards in the execution of all tactical and strategic commercial actions related to development, the implementation of the pipeline.

What you will do:

– Prospecting the customers of their POP:

• Create and feed a file of prospects.
• Follow and process a file of Backlogs (spontaneous prospects) that can be entrusted to him.
•  Follow the prospecting plans of his supervisor.
• Raise the survey reporting elements to share with his Manager.
• Suggest to his Manager strategies to boost sales.
• Participate with his team to commercial events to boost sales.

– Development of the subscriber base:

• Sale of subscription formulas.
•  Popularization of eligibility information in its area of assignment.
•  Proceeds to raise cash from sales.
•  Proceeds to raise unsold stocks at its Manager.

– Subscriber loyalty and satisfaction:

•  Management of service acts for subscribers, such as resubscription, contract modification, etc.
• Collection of complaints and aspirations from customers in order to raise them.

– Participation in the day-to-day operation of the re-subscription point (when it is detached):

•  Participation in the management of the Box’s stocks.
•  Maintenance of the merchandising of the re-subscription point according to the instructions given.
•  Contribution to the operation of the various multimedia equipment where applicable.
•  Maintenance of the re-subscription point (storage, maintenance of cleanliness during the day).

You will be the right fit if:

•  You have Bachelor’s degree in Business Administration, BIT, Marketing, or any related field.
• You have significant experience of at least 2 years in a similar position within a Solar or Telecom company;
•  You have marketing or communication background within a Distribution or Telecom Industry;
•  You have good expertise in communication and interpersonal skills;
•  You have the following core skills: Integrity, Ambitious, Team spirit, problemsolving skills;
•  You are proficient in Microsoft Office (Excel);
• You can speak fluently English, and Kinyarwanda, French is a plus.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

As the B2C Sales Supervisor, you will be responsible of the acquisition of new clients in his area of assignment. You will ensure the contribution of your team to the development of the satisfaction of the customers and to the increase of the customer base by valuing the offers and products.

What you will do:

Management of a team:

•  Induction of new sales agents in the sales process.
• Conduct door-to-door sales (recruitments and activations) by Sales Agents.
• Daily morning briefing and weekly meeting facilitation for tune-ups.
• Provide daily and periodic coaching of Sales Agents for good communication about products and services.
•  Collect from sales agents the complaints and aspirations of customers to trace them.
•  Supervise the prospection of the market and competitive intelligence with his team.
•  Monitoring of individual and teams’ performances.
• Tracking individual variable parts

Application of commercial policy:

• Involve his team in commercial activities to boost sales.
•  Mobilize the team to gather public impressions of the current campaign during sales talks (vendor speech).

Operational Management of Sales Agents:

•  Follow-up of the application of the procedures (attendance, ethics, discipline, etc.)
• Ensure the daily deposit of sales receipts and inventory control
•  Ensure the proper use of equipment and tools (vehicle, vest, uniform, flyers, etc.) Sales Agents performance tracking:
•  Daily analysis of sales agent KPIs and feedback to Head of B2C Sales.
•  Proposal of corrective actions and commercial animation plans.

You will be the right fit if:

•  You have Bachelor’s degree in Business Administration, BIT, Marketing, or any related field.
•  You have significant experience of at least 4 years in a similar position within a Solar or Telecom company;
•  You have marketing background within a Distribution or Telecom Industry;
• You have good expertise in communication and interpersonal skills;
•  You have the following core skills: Integrity, Ambitious, Team spirit, problemsolving skills;
•  You are proficient in Microsoft Office (Excel and Word);
•  You can speak fluently English, and Kinyarwanda, French is a plus.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

ROLE

As the Sales agent, you will be in charge of answering to customers’ and prospects’ inquiries as well as managing the company’s online presence.

What you will do:

As the Sales Agent, your key responsibilities and deliverables will include:

1. Sales and Customer Support (30%) 1. You will manage first contact with clients effectively

2. You will welcome and introduce effectively and professionally Reading Technology products to customers

3. You will actively sell and convince customers to purchase Reading Technology products

4. You will attend to and solve customer inquiries and complaints

5. You will perform any other sales activity in assistance to the Sales Executive

6. Digital Marketing (60%)

1. You will manage company’s digital marketing activities such advertisements, marketing collaterals and web site.

2. You will answer and consult all inquiries/complaints of online customers

3. Propose the implementation, adaptation or development of tools in order to optimize / boost the visibility of the company on the internet,

4. Manage the company’s social media accounts and ensure that company information and products are circulating through social media.

5. Administration (10%)

1. You will ensure the daily management of office activities such as correspondence, phone calls, filing, documentation, copies, printing, etc.

You will be the right fit if:

1. You have a bachelor’s degree in any Business related filed.

2. You have 2 years’ experience in sales and/or customer service

3. You have excellent knowledge of B2C sales speech/techniques

4. You are proficient in Microsoft Suite (Excel, Word, …)

5. You have a sense of autonomy and responsibility

6. You have good interpersonal skills

7. You are customer-oriented

8. You can speak fluently English, French and Kinyarwanda.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

ROLE

As the Sales Executive you will be charge of ensuring the satisfaction of our corporate clients as well as generating new leads.

What you will do:

As the Sales Executive, your Key Responsibilities and deliverables will include:

1. Clients Relationship (30%)

• You will manage the relationship with clients and suppliers.
• You will develop creative strategies to retain existing clients.
• You will manage all correspondence and communication with clients effectively (emails, phone calls, meetings, etc)
• You will ensure client satisfaction and attend to their queries.

2. Business development/Client Acquisition (50%)

• You will ensure revenue generation with existing and new clients.
•  You will research, prospect, and qualify new business opportunities.
•  You will identify sales strategies with a view of establishing actionable insights to enhance sales and business profits.
• You will provide market best practices and trends in order to keep the business ahead of other players and securing a significant market share.

3. Operations (20%)

• You will oversee all sales operations including the drafting of tender documents when needed.
•  You will manage and coordinate with suppliers to ensure compliance with clients’ requirements and deadlines.
• You will ensure the seamless process of customer orders (preparation, processing, delivery, invoicing, etc.) in collaboration with the concerned team members.

You will be the right fit if:

• You have a bachelor’s degree in any Business related filed.
•  You have at least 3 years’ experience in sales
•  You are business-oriented and results-driven.
•  You have good interpersonal skills.
•  You can adapt and be on the look-out for new ideas.
• You can work independently and take initiatives.
• You can speak fluently English, French and Kinyarwanda.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

CLICK HERE TO APPLY

MAGASINIER-Ad

Nous recherchons un Magasinier, pour gérer les magasins « Matières Premières / Article de Conditionnement, Quarantaine, et les Produits Finis ».

Les responsabilités :

•  Réceptionner, vérifier et proprement ranger les matières premières ;
•  Approvisionner la production ;
• Intégrer le Produit Fini en stock ;
•  Expédier le Produit Fini à la bonne destination.

Qualification Et Expérience :

•  Nationalité rwandaise ;
•  Un BAC+2 en Logistique ;
•  Une expérience de minimum 2 ans en tant que magasinier et dans une industrie pharmaceutique est un plus ;
•  Une bonne connaissance de l’utilisation de l’application « ERP» ;
• Une bonne connaissance du français et de l’anglais.

Vous pouvez postuler par formulaire de demande pour remplir notre formulaire de demande. La date limite de réception des candidatures est le 06 juin 2021.

Veuillez noter que nous ne contacterons que les candidats présélectionnés.

CLICK HERE TO APPLY

We are looking for a Production Preparator, to ensure the weighing, preparation and packaging of all the pharmaceutical specialties of the site in accordance with operating procedures and internal procedures

Responsibilities :

•  Ensure the weighing and implementation of raw materials by monitoring the manufacturing parameters;
•  Ensure ongoing “IPC” controls;
•  Check the condition of equipment (cleaning, qualification, etc.) before use.
•  Ensure the filling and secondary packaging of manufactured products, equipment and utilities

Qualification And Experience:

•  Rwandan nationality;
• A BAC + 3 in Chemistry;
• A minimum of 5 years’ experience as a preparer in a pharmaceutical industry;
• Good knowledge of “IPC” control;
•  A good knowledge of French and English.

You can apply by application form to complete our application form. The deadline for receipt of applications is June 13, 2021.

Please note that we will only contact shortlisted candidates.

CLICK HERE TO APPLY

We are looking for a Quality Assurance Manager, to improve the quality of our products and services.

Responsibilities :

•  Set up a quality assurance system to meet the 3 mechanisms: Accreditation, Evaluation and Audit.
• Provide technical support for audits and regulatory inspections.
•  Drafting and revision of working documents (Site master file, Quality manual, technique, procedure, specification, etc.)
• Process deviations, Changes, Controls, Derogations, the Annual Product Review, and deviation sheets.
• Ensure compliance with good manufacturing practices and the Quality system implemented by plant personnel.
• Train teams in the quality approach
•  Define and monitor the implementation of corrective actions and preventive actions
• Carry out field investigations and the treatment of major and critical deviations.
• Ensure that finished products are clearly manufactured and controlled according to defined written procedures.
•  Manage the implementation of all validation activities: validation of the manufacturing process; cleaning validation; qualification of equipment and utilities; validation of the computer system.

Qualification And Experience:

•  Rwandan nationality;
• A BAC + 5;
•  A minimum of 5 years experience as Quality Manager in the pharmaceutical industry and registered in Rwanda;
•  A good knowledge of French and English.

You can apply by application form to complete our application form. The deadline for receipt of applications is June 13, 2021.

Please note that we will only contact shortlisted candidates.

CLICK HERE TO APPLY

As the General Accountant, you will be responsible of the performance, implementation and monitoring of accounting operations as well as the production of financial and accounting documents (provision, taxation, payroll, etc.), directly reporting to the Chief Accountant.

What you will do:

•  Perform the institution’s accounting operations.
•  Follow up on supplier invoices.
•  Make the analytical and allocation of all expenses of the company.
•  Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
•  Controlling the regularity and sincerity of accounting documents
•  Manage supplier deadlines. Accounting and lettering of general accounting entries: Taxation, Payroll, Provisions, etc.

Other activities:

•  Record accounting transactions in the accounting books
•  Reconciliation of Interco’s Accounts (ICS)
• Reconciliation of accounts payable
•  Preparing VAT statements
•  Analyze FAR, Expense Notes and Suppliers’ Accounts
•  Preparing analyses of accounts and producing monthly reports
• Track, analyze and explain all accounts payable.
•  Prepare and manage audits and Statutory Auditors.
•  Prepare legal and tax regulatory declarations.
•  Report to the Chief Accountant.

You will be the right fit if:

•  You have Bachelor’s degree in Accounting, Finance or Credit Management;
• You have an ACCA and/or CPA qualification;
• You have significant experience of at least 4 years in a similar position;
•  You have good knowledge of VAT regime and taxation;
•  You have good knowledge of SAP and consolidation software (Magnitude type) is a pre-requisite;
•  You have the following core skills: Integrity, Versatility, Synthetic mind, rigor, Team spirit, good interpersonal skills;
• You are pro-active and pragmatic;
• You are proficient in office automation (Microsoft Suite and Outlook);
• You can speak fluently English, and Kinyarwanda, French is a plus.

You can apply by Application Form to fill in our application form. The deadline for receiving applications is June 13th, 2021.

Please note that we will only contact short-listed candidates.

Click here to apply

1. Early Childhood Development (ECD) Specialist

Agronomist

Tropi Wanda is a private Company which grows, buys, collects, packs and exports quality Products for our esteemed clients all over the world.

Rwanda is blessed with fertile soils, diverse Agro climatic conditions, an abundance of water and varying altitudes. This makes it possible for growing high quality products- delivered to you.

We are pride ourselves owing to the relationship with our farmers who willingly grow and handpick all  fruits and vegetables in exchange of money given as a result of our motivating price for their work.

Our products are shipped mainly by air to meet rigorous quality requirements demanded by our clients. Therefore, we are looking for a qualified and dedicated Agronomist to provide agronomic knowledge and leadership to growers in their assigned market.

Agronomist Responsibilities:

• Developing better planting, cultivation, and harvesting techniques, improving crop yield, and solving problems for clients.
• Researching and promoting agricultural strategies to counter the effects of changes in soil, climate, weather, and pest damage.
• Keeping detailed records regarding fields, customers, crops, and samples.
• Assisting with the plant selection process and the development of planting and irrigation schedules, budgets, and timelines.
• Ensuring the produce meets the international buyer requirements.
• Ensure that improved agricultural techniques and husbandry practices are applied in agriculture and livestock interventions
• Proactively promote and inform the sales team on current and potential upcoming agronomic issues that affect growing crops.
• Generating reports and presenting findings to management, clients, or other interested parties.

Required skills and qualifications:

• Bachelor’s degree in agronomy, agriculture, or a related field.
• Skills in horticulture and food crops
• Valid driver’s license category A and B and willingness to work anywhere around the country.
• Flexible and able to work under pressure
• Well mannered
• Strong research, decision making, critical thinking, and problem-solving skills.
• Basic knowledge of import- export business

 How to apply:

Interested candidates should send their CV and cover letter to ingabireange60@gmail.com before June, 20^th 2021.

Only shortlisted candidates will be contacted.

Audit Manager

•  Audit Manager will be responsible for overseeing internal operating controls, processes and practices.
• He will be responsible for audit which will vary by industry, company size and location, in general he will be responsible for the following:
•  Planning and performing operational and financial audits
• Identifying business process risks
• Developing testing methodologies to evaluate the adequacy of controls
• Documenting the results of the evaluations
•  Developing recommendations and reports based on audits and presenting these ideas to senior management
•  Formulating professional development and educational plans for junior staff members
•   Planning and allocating resources and individuals in accordance with skills and schedules
• Good in-depth knowledge of Tax and local laws

Essential skills

One should possess or develop some or all of these traits:

•   In-depth knowledge of GAAP guidelines and rules and regulations
•   Strong background and experience with audit methodologies and techniques
•   Prior success conducting external or internal audits
•   Ability to build relationships while asking tough questions
•  Excellent written and oral communication ability
• Strong time management and organizational skills

Education/Certifications

At a minimum, he is required to have a bachelor’s degree in a specialty area such as accounting or finance and certified public accountant (CPA)/ certified internal auditor CIA). He should have 4-5 years of post-qualifications experience preferably in a leading audit firm.

Others Traits

Detail-Oriented, Positive, Integrity, Independence, Determined, Enthusiastic, Accountable, Values-Oriented, professional judgment, detail-oriented, and organized.

 How to Apply

Candidates with the above requirements are requested to submit their CVs, Application letter indicating why they are the best fit for the position, relevant certificates/ degree, and 3 professional references by using the” Apply for this job” button  before the 8th Jun 2021

Job Description

1.Provide assistance for cooperatives to solve their conflicts
 Receive complaints of or against cooperatives;
 Initiate investigation in cooperatives suspected to have conflicts;
 Keep and update on a regular basis the database of received and solved disputes brought by or against cooperatives;
 Assess complaints received;
 Assist conflicting parties to solve their disputes amicably;
 Advise the complainants on the right organ to refer their disputes;
 Conduct an assessment on the potential causes that may bring conflicts in cooperatives in order to take preventive measures.
2.Provide legal and technical assistance
 Receive and analyze requests for approval of elected cooperatives leaders
 Provide legal and technical support to cooperatives requiring legal or technical assistance;
 Prepare database for blacklisting wrongdoers;
 Provide legal assistance to cooperatives under the process of dissolution and transformation.
3. Provide advice on possible amendments to the existing legal instruments related to cooperatives and to propose new ones if necessary.
 Conduct gap analysis in the existing legal instruments related to cooperatives;
 Provide advice on revision or amendments to the existing legal instruments related to cooperatives;
 Make awareness of amended or revised legal instruments related to cooperatives.
 Perform any other task assigned by his/her supervisor

Job Description

1.Coordinate the development, execution and monitoring of Rwanda Cooperatives Agency budgets
 Participate in the development of key priorities/Action Plan of RCA;
 Coordinate the budget preparation process;
 Participate in budget negotiation with MINECOFIN, Parliament and development partners;
 Coordinate the Preparation of annual, quarterly and monthly cash plans in collaboration with other units;
 Monitor RCA budget execution;
 Verify and sign all payments;
 Supervise justification of funds used in different operations;
 Ensure timely preparation of required financial reports;
 Coordinate budget revision process.
2.Coordinate staff recruitment and selection process.
 Supervise the implementation of the policies and procedures of recruitment of staff;
 Supervise and assess the process of recruitment from advertisement to selection of successful candidates.
3.Coordinate performance management of RCA staff
 Coordinate the preparation and signing of the performance contracts;
 Supervise the implementation of the employees’ performance contracts and their appraisals.
4.Coordinate staff payments and compensation.
 Supervise the preparation of the salary budget and other benefits;
 Coordinate the preparation of the salary payroll lists, fringe benefits and other bonuses.
5.Coordinate and Assist all ICT activities
 Ensure accuracy, quality and integrity of data
 Establish electronic data bank/warehouses at RCA
 Coordinate the management of database on the cooperatives by insuring the data entry and database security
 Day to day coordination of maintenance and operations of RCA website and ensure that all web pages comply with appropriate policies, guidelines and standards
 Coordinate the installation,updating,maintenance,monitoring,control of servers /computers and their operating system,
 Direct cabling, configuring and installing computer hardware, computers and computer networks and software for network and stand-alone applications
 Connection of users on the Local Area Network (LAN) for information sharing, use of intranet and printers sharing.
6.Supervise and coordinate the management of office material and assets
 Advise on the approval of office equipment to be procured;
 Approve material requests from staff;
 Supervise the preparation of periodic inventory of RCA assets;
 Supervise regular update RCA assets register;
 Coordinate auctions of RCA assets.
7.Coordinate and monitor activities of the Administration and Finance unit
 Organize unit regular meetings;
 Monitor the implementation of the unit employees’ performance contracts and their appraisals;
 Prepare and submit the mid-term and annual performance evaluation report of unit staff;
 Supervise proper orientation and induction of new unit staff;
 Ensure proper contract management for operational services;
 Ensure preparation and submission of activity plans and periodic report;
 Coordinate external and internal audit of the RCA.
8.Supervise and coordinate activities of central secretariat
 Supervise the reception, record and distribute all incoming and outgoing mails;
 Supervise the establishment and maintenance of the general filing system and file all correspondences.

Job Description

1. Prepare and make a follow-up of RCA action plan and ensure the preparation and implementation of Strategic Plan
 Develop relevant tools for the preparation of RCA strategic Plan, Medium term Plan and annual Action Plan;
 Assist RCA management in implementation of strategic plan;
 Ensure priorities according to the clusters are in the periodic action plan
 Facilitate Departments in preparation of annual action plans;
 Consolidate action plans from all departments of Rwanda Cooperatives Agency
 Ensure that consolidated action plan and IMIHIGO are captured in appropriate systems (SMART IFMIS, IPPIS, etc.)
 Follow-up on the implementation of different government recommendations and Plans;
 Ensure that reporting tools are available and updated;
 Ensure performance indicators of the sector programs and activities are result oriented
 Ensure Terms of Reference of new projects
are clear and well Prepared
 Ensure that RCA’s programs and plans are aligned to the National Development Agenda.
 Constitute relevant statistical data necessary in RCA management in collaboration with Statistician.
2. Participate in budget preparation
 Ensure the linkage between the Plans and the Budget;
 Ensure MTEFs are well prepared and submitted to competent Authority on time;
 Liaise with the Finance Department to ensure proper execution of the Budget according to the Plan;
3. Prepare Monitoring, evaluation activities and produce M&E reports
 Design strategies for Monitoring implementation of RCA strategic and annual action plans;
 Facilitate all RCA departments in the process of implementing annual action plans;
 Collect, Consolidate and analyze quarter and annual performance reports and propose recommendations for improved service delivery;
 Develop and update data collection and reporting tools, including defining performance baselines, targets indicators for RCA activities;
 Undertake regular visits to the field to support implementation of monitoring and evaluation.
4. Participate in preparation and implementation of RCA Performance contract
 Facilitate RCA staff in preparation of their performance contracts;
 Ensure annual performance contracts is consolidated (IMIHIGO);
 Provide advice in the implementation process of the annual performance contracts (IMIHIGO).
 Any task assigned by his or her supervisor

Job Description

1. Welcome customers and directing them appropriately
2.Receive incoming mails
3.Notifies concerned personnel of visitor arrival.
4.Maintains security by following procedures, monitoring logbook, and issuing visitor badges
5.Informs visitors by answering or referring inquiries.
6.Respond to external and internal phone calls
7. Maintains schedules customers
8.Notify Security Officer about emergency situations
9.Keeps a safe, clean and organized reception area by complying with procedures, rules, and regulations