TERMS OF REFERENCE

RECRUITMENT OF THE PROJECT DRIVER: GABIRO AGRIBUSINESS HUB PROJECT, 5600/16,000 HA, LOCATED IN NYAGATARE DISTRICT.

 Contents

1. Background. 3
2. MAIN OBJECTIVE OF THE CALL FOR PROJECT DRIVER. 3
3. JOB RESPONSIBILITIES. 3
4. REQUIREMENTS. 4
5. APPLICATION PROCEDURE. 4
6. CONTRACT PERIOD5
7. END 5

TERMS OF REFERENCE FOR PROJECT DRIVER

1. Background

Gabiro Agribusiness Hub (GAH) Ltd Company is a fruit of a joint venture shaped between the Government of Rwanda through the Ministry of Agriculture and Animal Resources, majority shareholder with Netafim Ltd), an Israeli company that offers global leadership in the agricultural manufacturing industry. Both parties signed a Joint Venture-JV and Engineering Procurement and Construction-EPC agreements to initiate Gabiro commercial-oriented irrigation Project Phase I (5600/16000 Ha). The project shall be implemented at Karangazi sector, in the Nyagatare district. Phase II of the project shall follow upon the success of Phase I.

The project consists of setting up water infrastructures mainly a lined water canal for bulk water supply from Akagera river to multiple block units of arable land, main sedimentation tank of 120,000m3, construction of internal access and site connection roads, set up demonstration farms for both agriculture and dairy farming, set up community engagement platforms, community resettlement for the families living in command areas and construction of new electric power line. 30% of the total project area shall be allocated to the community use for both intensive livestock and agricultural production, while 70% shall be reserved for private agricultural investments. The project was analyzed to be both financially viable and technically feasible with positive economic outcomes.

In order to achieve its mission and objectives, GAH Ltd is looking for a driver who will be assisting in the movements of the company’s operations.

2. MAIN OBJECTIVE OF THE CALL FOR PROJECT DRIVER

The main objective of a Driver is to transport staff to their destinations in a safe and comfortable fashion.

3. JOB RESPONSIBILITIES

Project driver who will be assisting in movements of the company’s operations, and the responsibilities are as follows:

• Transport the project staff to and from the place where official project activities will be transacted;
• Monitor the status and condition of the vehicle under his responsibility and initiate requests for its needed maintenance and repair;
• Regularly cleans the vehicle under his responsibility;
• Sees to it that the vehicle under his responsibility is in safe premises, whenever if it is not in use;
• Maintains a record of all trips made as well as the consumption of fuel and other materials used for the operation and maintenance of vehicle;
• Assist in the delivery of outgoing company documents; and
•  Follow all rules and regulations in relation to the Road Safety Transport Authority.
• Perform other duties as assigned by the Supervisor.

4. REQUIREMENTS

The Project Driver should have: 

• At least High School Graduate
• Formal driving qualifications from a recognized transport institution
• Holder of a valid Class “B” driving licence
• At least 3 years of experience as a professional driver
• Outstanding record of safe driving; strong orientation towards safety;
• Excellent familiarity with national driving rules and regulations
• Knowledgeable in vehicle maintenance and minor repair
• Excellent interpersonal and communication skills.

5. APPLICATION PROCEDURE

The Project Driver is expected to provide the following:

• Application letter addressed to the Managing Director
• High School Certificate from recognized school

• Formal driving permit
• Personal Identity Card (ID)
• 2 colour passport photos
• Valid Criminal Record
• Curriculum Vitae with 3 reference persons and their contacts;
• Reference list of at least 3 positions held and contact details of the employers

How to apply

The interested applicants shall submit their application files by email at gabiroagrihub@gmail.com not later than 11^th February 2022, at 5:00 pm.

6. CONTRACT PERIOD

The estimated total time of service is 12 months, renewable upon performance evaluation and availability of works.

7. END

Done at Kigali, January 28, 2022

Hanson MICOMYIZA

Managing Director

Job Description

How to apply

Interested candidates should send their application file (CV and cover letter) before Friday 11th February 2022 using the “Apply for this job” button below.

Apply for this job

Willows International Rwanda (WIR)

Job Description for Monitoring, Evaluation, and Learning Officer (MELO) 

Introduction

Since its establishment in 1997, Willows International (WI) has developed and perfected a client management system that improves performance of community level health care providers and results in women receiving customized, timely information, services, and referrals for health care. Willows International has specifically focused on applying its client management system for the betterment of women’s reproductive choices and services. Through its programs during the past two decades, Willows empowered nearly two million women and their partners to develop informed opinion, attitudes, motivations, and utilize existing family planning and sexual reproductive health (FP/SRH) services that meets their individual needs, situations, and preferences. Our mission is to help women realize their reproductive health goals.

In Rwanda, beginning May 2021, WI has partnered with Rwanda Biomedical Center (RBC) / Ministry of Health (MoH) to launch a project to support the optimization of the government community health workers’ program for enhanced family planning and sexual reproductive health outcomes. Willows support to RBC/MoH aims at strengthening existing systems for client management and follow-up and improving the effectiveness and efficiency of CHWs in two selected districts of Rusizi in the western province and Ngoma in the eastern province. This will result in institutionalizing a customized and tailored information, education, and counseling to clients, reinforcing continuation of newly adopted behaviour by clients, focusing on optimizing systematic follow-up of clients, and strengthening the community to facility referral system.

 Position Summary

Generally, the MELO following the directions of the Willows International head office will be responsible for the implementation, and maintenance of knowledge management components of the client based Willows Box System and Willows International MIS (WIMIS), including putting in place appropriate databases, dashboards, and other program monitoring, evaluation, and performance management tools and protocols to support the achievement of program goals and objectives. The MELO is expected to contribute to the adaptation of the Willows Box System to the Rwanda conditions and contribute to further development of the Willows Box System and WIMIS reports. The MELO will closely work with RBC/MOH monitoring and evaluation specialists to ensure alignment of Key Project Performance Indicators and M & E tools with the government’s community health information system to ensure ownership and long-term sustainability. Furthermore, the MELO ensures that program data are systematically collected, compiled, analyzed, and shared for project learning activities to inform ongoing program improvements, performance enhancements, and future program design.

The MELO position will be based in Kigali with frequent travel to project sites. The MELO will directly report to the Country Director and as required collaborate with staff at WI HQs.

Key Duties and Responsibilities

• Contribute to the design of WIR program database, including baseline needs assessments, data analysis, development of theory of change, results framework, and monitoring, evaluation and learning plan.
• Adapt and enhance the WIMIS and WIMIS reports and develop relevant community-based FP/SRHR data collection tools in close collaboration with HQ and Rwanda Program Officers and MOH/District partners.
• Support the institutionalization of strong and evidence-based data collection, compilation, analysis, and reporting in support of effective program decision making, learning, and ongoing quality and performance improvement.
• Build and strengthen the capacity of WIR team and MOH/District partners on monitoring and evaluation approaches, practices, and tools.
• Lead and coordinate project site visits to ensure data quality including complete, timely, reliable, and accurate data collection and reporting.
• Participate in the planning, implementation, and analysis of project baselines, evaluations, and special studies as needed.
• Be in charge of assessments and evaluations including baseline assessments, and end-line evaluations, qualitative and quantitative analysis of project activities, output, outcomes, and impact, including design and testing of data collection tools, data analysis, and reporting.
• Perform statistical analysis of data collected from the CHW/ CHW supervisors, and assess the progress in achievements of program milestones and other deliverables.
• Support strategies for documenting and sharing lessons learned, success stories, and evidence-based innovations internally within WI and MOH partners.
• Prepare and submit to the CD comprehensive, clearly written, and structured monthly programmatic and work plan progress reports.
• Conduct continuous data analysis, prepare reports of bottlenecks hampering the smooth implementation of the WIR program, and propose specific strategies and interventions for addressing the identified challenges and implementation gaps, as requested by the CD and/or WI-HQ.
• Ensure strong and professional working relationship with MOH/RBC and the two supported districts.
• Establish and ensure data security and protection systems, processes, and practices to protect the integrity of the data.
• Responsible for reviewing, analyzing, validating, and consolidating WIR program data to ensure consistency, integrity, and accuracy of program database and reports generated.
• Ensure the programs/projects meet established reporting deadlines as appropriate.
• As requested by the CD, and with approval from WI-HQ, prepare and present the program/project performances to stakeholders.
• Assist with organizing, facilitating, and coordinating logistics for trainings, workshops, meetings and any other relevant events as appropriate.
• Coordinate and lead development of the implementation monitoring and evaluation framework of the program/project including indicator mapping and tracking.
• Carry out any other responsibilities that the Country Director may assign.

Position Requirements/Key Competencies:

• Degree in demography, statistics, epidemiology, monitoring & evaluation, or related field.
• Demonstrate strong management experience and skills in designing and implementing robust MEL systems, MEL packages, and performance monitoring frameworks.
• Knowledge and experience working on family planning /sexual reproductive health interventions is an advantage but not a requirement.
• Must be trained and have worked in data analysis.
• Must have experience in management of programs based on reports generated from the program data.
• Preferably has knowledge in computer programming.
• Demonstrated results-oriented, problem-solving work experience and personality.
• Strong interpersonal communication skills and ability to multitask.
• Good experience on high-impact program/project designing, planning, and program evaluation.
• Excellent analytical, synthesis, and writing skills.
• Good technical writing skills, presentation, facilitation, training, mentoring, and coaching skills.
• Proficient in Microsoft office and statistical packages.
• Fluency in Kinyarwanda and English is strongly required. Knowledge of French will be an advantage.
• A high level of initiative, creativity, judgment, and service orientation.
• Demonstrate high level of integrity, ethics, and professionalism.
• Must be willing and able to travel to project sites up to 60% of time.

How to apply: 

Please submit resume and letter of interest to Donald Ndahiro at dndahiro@willowsintl.org by 10-02-2022. Only short-listed candidates will be contacted.

Administrative Assistant, Rwanda Integrated Health Systems Activity (RIHSA)

Company Overview:

About Palladium – Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people’s lives.

Equity, Diversity & Inclusion – We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or any other circumstance, please email our team at accessibility@thepalladiumgroup.com

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients, and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Project Overview and Role:

The Rwanda Integrated Health Systems Activity (RIHSA) is a newly awarded, three-year project funded by the U.S Agency for International Development (USAID).  RIHSA works to reduce the financial barriers to healthcare in Rwanda through a mix of public and private interventions.  RIHSA works to improve the quality of essential health services at national, facility, and community levels utilizing a health systems approach.

Purpose of Position- Palladium seeks an Administrative Assistant for the RIHSA project based in Kigali, Rwanda.  The Administrative Assistant’s overall responsibility will be providing operational and administrative assistance to the Technical staff, performing a variety of administrative, coordination, and logistical services in support of activities.  The position is expected to be needed through the life of the program, dependent on donor funding.  Applicants are expected to have existing legal authority to work in Kigali and Palladium will not pay for relocation to Kigali.

 Primary Duties and Responsibilities:

Administrative Support

• Administration of employee benefits and allowances.
• Assist the Finance and Operations Manager in the administration of the unit’s human resource functions, such as, recruitment of project staff, processing independent consultants’ agreements, and subcontractors’ agreements, performance appraisal, administration of employee benefits and allowances.
• Assists in the orientation of new staff, interns, and consultants by providing them with the necessary documents and materials for orientation.
• Update inventory records in the Master inventory and issue and distribute property in accordance with policy and procedures.
• Administration and management of petty cash and perform micro purchases.
• Assist the Finance and Operations Manager to draft solicitations and technical specifications to ensure completeness, accuracy, and competitive qualities, and generates bid matrix and compiles procurement documentation.
• Maintain an updated Contract Register with appropriate details for the program staff, consultants, and sub-contractors including all the amendments.
• Support the Finance and Operations Manager by providing the necessary audit documents to the external auditors during Palladium corporate and program audits.

Program Support

• Assists other team members in preparing and formatting documents, including activity and expense reports, PowerPoint presentations; develops and maintains an efficient electronic and hard copy filing system.
• Organizes regular team meetings and conference calls/videoconferences, including the preparation and distribution of documents and providing the necessary technical devices.
• Works with program staff to coordinate work activities, meet deadlines, and provide support where needed

Travel Management

• Arrange and book accommodation for staff conducting field trips. Contacting hotels to obtain estimated rates and calculates per diems.
• Maintain and regularly update travel plans and budget amounts to provide an accurate overview of the Program’s travel arrangements and budget, which includes liaising with Office staff for their input.
• Requests the issuance of visas/work permit, as necessary.
• Coordinate with motor pool for all transport arrangements for the team.
• Monitor the drivers schedule, review motor vehicle log sheet and monthly summary and advise any deviations being observed.

Workshops and Events

• Liaises with members of partner organizations to coordinate logistical arrangements for workshops that take place in different locations.
• Supports the technical team in preparing training kits or information packages for workshops and trainings in a timely manner.

Required Qualifications:

• Bachelor of Administration degree in Finance, Accounting or any other relevant field.
• At least 1 year of experience providing admin support for local NGO partner for USAID or Other Donor funded programs.
• Experience with day-to-day logistical and technical support.
• Experience in procurement and demonstrated knowledge of USAID rules and regulations for recruitment and procurement a plus.
• Excellent verbal and written communication abilities and strong interpersonal skills a plus.
• Demonstrated sound judgment, negotiation skills, respectful, analytical mind, attention to detail, and integrity are required.
• High-level knowledge of computer including Microsoft office – word, excel, outlook, powerpoint, and internet.

 How to apply

Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://palladium.csod.com/ux/ats/careersite/2/home/requisition/12763?c=palladium

The deadline: 28th February 2022.

Registrar (Manager Level)

University of Global Health Equity (UGHE) Kigali, RwandaDescription

Description

Job Title: Registrar (Manager Level)

Reports to: DVC, Academics and Research Affairs

Location: Kigali

Role overview:

The Registrar of UGHE will provide leadership and oversight to all aspects of student academic records, academic scheduling, student registration, withdrawal and termination, and the recording and reporting of grades compliant with university and national regulations. The Registrar will also be responsible for establishing, implementing, and leading processes related to the equitable and consistent administration of policies and procedures related to academic record keeping and grade reporting.

Specific responsibilities include:

Student grades and records

• Create and maintain effective mechanisms for student records management, including records processing, distribution, storage, and retrieval
• Ensure student grades are reported and recorded safely and accurately, in accordance with UGHE and national standards
• Manage and issue student academic records, including grade reports, official and non-official transcripts, diplomas, certificates, and other relevant records
• Respond to all national and international queries with regards to authentication of records, transmission of official documents and records
• Endorse official academic records of the institution
• Create and lead processes for complaints or queries related to academic records
• Keep archives of all academic curricula and syllabi
• Manage transferred credits

Academic scheduling and calendar

• Oversee annual institutional academic calendar and propose changes where necessary, working alongside academic units and the UGHE academic administration
• Oversee and ensure the teaching and assessment schedule is respected
• Oversee final examination schedules and classroom bookings

Student Information System administration

• Lead and oversee all management of UGHE’s Student Information System (SIS), including:
  • Ensuring the SIS and learning management system (LMS) are synced to allow seamless transfer of grades and student records between systems
  • Register students in the SIS and LMS when admitted into UGHE
  • Work with Academic Departments to create courses aligned to correct terms in the SIS and LMS
  • Assure all students receive their academic standing within the time specified by the UGHE policies and regulations

Committees and cross-departmental work

• Participate in core committees of UGHE, including the Academic Commission and program Academic Councils
• Work very closely with and participate in the functions of the Office of Admission and Student Services
• Work very closely with Academic units in matters related to student grades, progression, and record keeping
• Lead the planning and implementation of graduation

Development of the Office of the Registrar

• Recommend a relevant and realistic structure for the Office of the Registrar to the senior leadership of UGHE
• Develop and lead all processes related to the establishment of the Office of the Registrar at UGHE

Qualifications and competencies

• Minimum Masters degree in education, educational administration/management, or other related fields
• Proven experience as an academic registrar/assistant registrar for minimum of 3 years
• Experience and proven track record in developing and leading academic administrative processes
• Ability to develop, implement and lead new and innovative processes from the ground up, taking into account the unique context and fast growth of UGHE
• High attention to detail
• Strong skills and experience in using different softwares including Student Information Systems, Learning Management Systems, Google Suite
• Ability to work in a fast-paced environment, across multiple teams and multiple projects
• Strong leadership and project management skills
• Strong written and spoken English, French and/or Kinyarwanda desirable
• Commitment to educational development and social justice strongly preferred

How to apply

Candidates should submit a CV and a cover letter detailing their interest and aptitude for this position by the link:https://www.pih.org/pages/employment?p=job%2ForNmifwC

The deadline: 27th February 2022.

Job Description

Monitoring and Verification (Quality Assurance) Coordinator, Clean Cooking and Sustainable Energy

Full-Time 6-Month Contract with possibility of extension

C- Quest Capital LLC (CQC) is a social impact investor, project developer, and climate finance specialist whose mission is to transform the lives of people in the poorest communities in developing countries by providing them access to clean and sustainable energy services and clean energy technologies and improving the health and wellbeing of women and children. CQC was founded in 2008 and is headquartered in Washington DC, USA with subsidiaries in India, Malaysia, Singapore, and Cambodia, on-ground teams in Malawi and Zambia, and rapidly growing into other Sub-Saharan Africa countries.

CQC is a leader in providing clean efficient cooking and lighting services to the rural poor worldwide and has growing businesses in renewable energy production and supply, and sustainable agricultural land use, and forestry. Our projects are implemented either through our own operational platforms and subsidiaries or through closely managed partnerships and joint ventures with on-the-ground organizations.

We have active investments in over 13 countries across Sub-Saharan Africa, Central America, and South and East Asia that have thus far improved the lives of over 20 million people.

CQC employs over 100 full-time staff of investment, project management, and carbon professionals based around the world including Washington DC, India, Malaysia, Cambodia, Malawi, and Zambia. In addition, we regularly draw on a pool of individual consultants, collaborating NGO and private sector partners, and staff of our joint venture partners.

Background:

CQC is rapidly expanding its investment in cleaner cooking services across its core geographies. In Sub-Saharan Africa (SSA) we have launched a three million household four-year investment across Malawi, Zambia, Zimbabwe, Mozambique, Kenya, Uganda, Tanzania, Angola, and Rwanda with pilot activities planned in several other SSA Least Developed Countries. We manage country teams and implementing partners across the region. We are expanding our skilled staff in Rwanda.

Under the guidance of the Senior Operations Specialist- Rwanda, the Monitoring and Verification (Quality Assurance) Coordinator will:

• Works directly with Director of Operations – Africa and Senior Operations Specialist overseeing country of work to coordinate on the ground logistical support of stove projects with implementing partners. 2 | Page
• Assists with managing Rwanda-based personnel as-needed, including including identifying, contracting, and training for all enumerators who will assist with carbon monitoring and verification.
• Oversees and manages all aspects of the monitoring and verification process for CQC for issuing Verified Emission Reductions (VER’s)
• Create a process to inspect the quality of stove installed for IP’s to ensure that stoves are constructed to our standards and are in use; will communicate findings of inspection visits to team and IP’s to improve quality of installations.
• Well-versed in all CQC training materials/operational manuals and able to cofacilitate trainings with IP field staff, upon request. o Stove Theory Training– Able to provide overview of stove theory as well as our business and process of implementation. o Stove Practicum Training– Able to lead demonstration and construction of our cookstove. o Enumeration/Registration Training– Able to train on how to use stove registration application and upload to DMS via smartphone.
• Assist in the Customs/Border/Shipment logistics surrounding deliveries of parts to IP upon request. May include the courier of stove parts and/or QR cards personally, through in-country shipping, or procurement of canter trucks.
• Manage personal travel budget effectively, complete expense reports.
• Assist in the organization of and lead trainings for Partner Organizations, Compliance, and Verification teams.
•  Manage Petty Cash account and organize payments and expenses for the team, as needed.
•  Provide Partner Organization with guidance required in preparing for training.
•  Participate in trainings for partner organizations.£
• Lead all Local Stakeholder Conferences as needed
•  Purchase phones required for training Enumeration staff.

Location

Location is Kigali, with global communication as CQC relies heavily on staff working at home and use of video conferencing technology to communicate between its team across the world.

Travel

Monitoring and Verification (Quality Assurance) Coordinators are expected to travel on an as-needed short-notice timeline. Much of the role will be overseeing teams that travel throughout project country, but the Monitoring and Verification (Quality Assurance) Coordinator will be required to travel frequently to oversee remote teams. On a limited basis, international travel throughout Sub-Saharan Africa will be necessary. However, 3 | P a g e CQC acknowledges the COVID 19 and local pandemic related health risk and takes these into consideration for travel external to project country.

Supervision

The appointee will report to and be overseen by the Senior Operations Specialist – Rwanda, daily, and Senior Managers, as needed.

This is a Supervisory position, with supervision and hiring of in-country teams (compliance, verification, etc.).

Qualifications or specialized knowledge/experience required:

1.Bachelor’s degree preferably focused on sciences, health, environment, climate change, gender and development, or international development, with advanced degree(s) in relevant fields advantageous, depending on field of study and experience gained.

2. Fluent in Kinyarwanda and English. Skills in other languages, like French, is preferred.

3. Experience in building and facilitating relationships for rural and/or urban development programs.

4. Familiarity with Supply Chain Management in Project Country, desired.

5. Ability to travel internationally and maintains up-to-date passport, ability to drive and maintain a valid driver’s license.

6. Applied cross-sector knowledge and proficiency in one or more of the following areas: health, environmental/conservation/forestry, agriculture, sustainable/renewable energy, or gender/women’s empowerment.

7. Availability to travel domestically on an as-needed and short-notice basis.

8. Networking and marketing skills at a national, regional, and local levels with Kenya nationals and non-national staff.

9. Competent with email, WhatsApp, and Skype/Zoom video calling. All Program Directors should maintain an adequate level of smartphone and computer literacy.

10. Written and oral proficiency and literacy in English language and local country dialects.

11. Proficiency in facilitating and delivering trainings to non-expert audiences.

12. Patience and the desire to contribute to livelihoods development and climate transformation technologies.

13. Demonstrated experience in handling and analyzing large data sets and relational databases, advantageous.

14. High-level written and verbal communication skills with experience working in a global team environment an advantage.

How to apply

Please submit a cover letter explaining your experience working with 1) rural areas in Rwanda, 2) partner organizations, and 3) large Excel data sets and Resume (CV) to jbrown@cquestcapital.com.

 The deadline:27th February 2022.

INGOBYI ACTIVITY

GOLDEN PLAZA, 3^rd Floor

KG 546 Street 1

P.O.Box 6639-Kigali

Tel.: + (250) 738795924

Kacyiru, Kigali 

www.intrahealth.org

Job Opportunity:  Maternal Neonatal and Child Death Audit (MNCDA) Advisor

Why Choose IntraHealth

At IntraHealth, we are a global team of creative, committed humanitarians on a mission. We are advocates, technologists, health workers, and communicators. Program officers, finance experts, and technical leaders. We are passionate and diverse. And we’re united in our belief that everyone everywhere should have the health care they need to thrive. That’s why we work every day to improve the performance of health workers around the world and strengthen the systems in which they work.

For almost 40 years in over 100 countries, IntraHealth has partnered with local communities to make sure health workers are present where they’re needed most, ready to do the job, connected to the technology they need, and safe to do their very best work. Our programs are designed with a deep understanding of and appreciation for the context of human rights, gender equality and discrimination, economic empowerment, and changing populations. And the longstanding relationships we have built with government agencies, private-sector partners, and members of civil society make our efforts stronger and more effective.  Join us and together we can make lasting changes in global health—for all of us.

The USAID Ingobyi Activity is a five-year cooperative agreement to improve the quality of reproductive, Maternal, newborn, and child health (RMNCH) and malaria services, in a sustainable manner with the goal of reducing neonatal, child, and maternal mortality in Rwanda. The Ingobyi Activity builds upon the tremendous gains Rwanda has made in the health sector as well as previous USAID investments in the health sector to provide a healthier, more productive future for all Rwandans. Ingobyi works to improve the availability, quality, and utilization of RMNCH and malaria services with resilience and sustainability.

SUMMARY ROLE:

The Maternal, Neonatal, and Child Death Audit Advisor will work as an integral part of Ingobyi Activity’s MNCH team at the same time as part of MCCH-RBC team. The MNCDA Advisor will report primarily to MCCH Division Manager – RBC and secondly to Sr. RMNCH Specialist of IntraHealth – Ingobyi Activity. Through a five-year grant from USAID, Ingobyi is a consortium project led by IntraHealth International. This project collaborates with the Rwanda Ministry of Health to reduce preventable infant and maternal deaths, reduce the incidence of malaria, and bring high-quality, integrated health services to more Rwandan mothers, children, and adolescents. The Maternal, Neonatal, and Child Death Audit Advisor will provide technical assistance to the Ministry of Health/RBC for all matters pertaining to Maternal and Child Health to ensure the implementation of high-quality MNCH services at the facility and community levels. He will be based on daily basis at RBC/MCCH Division and will report to Ingobyi Activity office at least four days within a month for program planning and reporting with the rest of the team under Ingobyi Activity.

Responsibilities:

In collaboration with MOH/RBC/MCCH Division staff and Ingobyi Activity MNCH Team,

• Support the Rwanda Ministry of Health/RBC/MCCH Division to implement new deaths audit approaches and to monitor existing maternal, neonatal and under five deaths audit programs at health facility and community level (verbal autopsy).
• Develop, review, and adapt maternal, neonatal and child deaths audit tools
• Seeking out and using available MCH data to inform strategic and implementation decisions.
• Review, develop and prepare project training around MNCH.
• Participate in all Ingobyi Activity operations research and monitoring and evaluation activities conducted by Ingobyi Activity and Rwanda Ministry of Health/RBC/MCCH Division.
• Seek out innovative approaches to address the MNCH challenges faced in Rwanda and share all new information and insights with Ingobyi Activity colleagues, supervisor, and project management.
• Conduct analysis and produce reports on maternal, neonatal and child deaths audit at health facility and community levels.
• Support Rwanda Ministry of health/RBC/MCCH Division to implement Maternal Perinatal Child Death Surveillance and Response (MPCDSR) Guidelines.
• Represent the Ingobyi Activity at Ministry of Health/RBC and other MNCH technical meetings related to areas of responsibility and alert supervisor and project management about any upcoming meetings of importance to the project
• Participate in evaluations of maternal, neonatal, and child deaths audit programs and to follow implementation of recommendation from those evaluations.
• Alert supervisor and Project management of all issues and problems that have the potential to undermine project success

REQUIREMENTS

• A Medical Doctor with bachelor’s degree in medicine and a Master’s degree in Public Health or related science.
• A valid Registration Certificate from Rwanda Medical and dental Council.
• For Public servant candidates, they must comply with MoH releasing requirement, at least 3 of experience as public servant for GPs, and 5 years of experience as public servant for Specialists.
• At least a proven 4 years of experience in conducting Maternal Neonatal and Child death Audit at the central or district level or
• At least a proven 4 years of experience in implementing RMNCH Programs
• Experience in building capacity at individual and organizational levels.
• Skilled in Emergency obstetric and neonatal care (EmONC), Antenatal care, neonatal care.
• Demonstrated understanding of Rwandan healthcare system from central to decentralized levels.
• Ability to coach, train, mentor, and develop technical capacity in national programs technical staffs.
• Strong oral and written communication and presentations skills in English, Knowing French and Kinyarwanda is an added Value
• Strong skills in word processing and Excel, Data analysis and PowerPoint Presentation

COMPETENCIES:

Managing Performance: Ability to plan and design practices, processes, and procedures that allow for effective management of people, resources, and processes to optimize overall organizational performance. Managing for performance includes the ability to delegate and encourage growth and leadership across the team(s) as part of maximizing performance and productivity.

Strategic Thinking: Applies organizational knowledge to identify and maintain focus on key success factors for Health sector and IntraHealth while recognizing, anticipating, and resolving organizational challenges. Ability apply sound decision-making processes to reach productive resolutions that translates strategy into actionable plans.

Effective Communication (Oral & Written): Understands effective communication concepts, tools, and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Accountability: Holds self and others accountable for all work activities, research, and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high-quality results for MoH and intraHealth.

Ethical practices: respectful words and behaviors, and equitable treatment of others in all activities.

SUMMARY OF BENEFITS

IntraHealth International, Inc. is a great place to work and prides itself on its comprehensive benefits package.  We offer competitive salaries and a dynamic inclusive work environment which supports health workers so they can improve the lives of people throughout the world.

IntraHealth International is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, and requires affirmative action to ensure equality of opportunity in all aspects of employment.  This is also to include inquiry about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

HOW TO APPL

Learn more about IntraHealth Careers @:https://www.intrahealth.org/career-opportunities

Learn more about “Who We Are” @: http://www.intrahealth.org/section/about-us1

 REQUIRED DOCUMENTS

• Motivation letter
• Copies of notarized degrees and certificates compiled in one PDF document
• Copy of valid License issued by Rwanda Medical and dental Council
• Updated Curriculum Vitae f maximum 3 pages with three references and their contacts. The referencing should be made of the current supervisor, previous supervisor, and academic supervisors contacts.

Please apply by February 25, 2022. Shortlisting and interviews will be done on rolling basis until the position is filled. Only applicants fulfilling the above requirements will be contacted. If you do not hear from us within two weeks from the submission, consider your application unsuccessful   

We are hiring a Communications Manager – East Africa

ABOUT SPARK MICROGRANTS

Spark MicroGrants believes in a world where everyone lives with dignity and determines their own positive future. Decades of prescriptive aid have sidelined the poor from the very programs meant to uplift them. We believe in local solutions and catalyzing rural villages facing poverty into action.

At the heart of Spark’s model, the Facilitated Collective Action Process (FCAP), are ‘town-hall’ style weekly meetings, in which women, men, young, old, plan together for their community’s future. Each village elects a leadership committee, establishes a village savings account, and launches a project of their choice. Members receive training on financial management, transparency, leadership, village planning, and advocacy. Each village then receives US$8,000 in seed funds and additional management support to turn their project ideas into reality.

Spark trains partner organizations and works with governments to scale the FCAP as the model of choice to advance social and economic development, improve lives, and secure lasting change. Spark is now active in 500+ villages in 6 countries,  improving the lives of over 230,000 people.

As a team, we share a set of common values that shape ‘how’ we work. These are:

• Facilitators. We don’t impose; we enable others to generate impact.
• Community-driven. We are motivated by what is best for the community.
• Process-centered. The how of what we do is just as important as the what.
• Our vision and values live in everything we do.
• We seek opportunities and are willing to take risks to serve our community partners better.

ABOUT THE ROLE

Spark seeks a highly motivated and entrepreneurial candidate to help grow its communications capacity, mobilize resources, and advance its mission. The ideal candidate is a seasoned storyteller, creative thinker, and motivated self-starter, with demonstrated experience in digital communications and global development or humanitarian aid.

The Communications Manager will report to the Senior Communications Advisor and work as an integral part of a distributed but highly effective team. They will support the execution of Spark’s communications strategies in East Africa and North America through content creation, public relations, and first-class collaboration and coordination.

The Communications Manager will be responsible for developing and managing written and visual content, directly and through the support of external vendors, that supports fundraising goals and raises Spark’s public profile. They will conduct media/press and stakeholder outreach in local markets, contribute to donor cultivation and stewardship, and provide support on Spark’s owned channels (web, social, email). Through improved coordination and collaboration, the Communications Manager will create additional communications capacity.

ROLES AND RESPONSIBILITIES:

Content / Editorial – 60%

• Draft and publish original written content about FCAP participants, communities, and partners from across Spark countries that positions Spark as a thought leader and supports institutional donor cultivation.
• Generate and manage a regularly updated database of high-quality photos of Spark program participants and partners for use as video, blog, website, email, and social media content.
• Support Spark colleagues to develop capability statements, policy briefs, case studies, research previews, videos, and general presentations on programs.
• Support the creation and execution of multi-channel digital campaigns by providing audience insights, liaising with relevant stakeholders, and implementing campaigns locally when appropriate.

Public relations – 25%

• Conduct research on relevant publications and journalists in East and West Africa and maintain detailed records to inform media outreach.
• Field media requests in East and West Africa, cultivate and build relationships with journalists, and package and pitch stories to secure earned media placements and build Spark’s audience and reach.
• Liaise with Spark colleagues abroad to coordinate press launches and ensure contextually appropriate messaging for various campaigns.
• Support the development of proposals, speeches, talking points, and presentations for conferences and speaking engagements.

 Capacity-building – 15%

• Coordinate regularly with communications staff internationally to ensure brand alignment and cultivate a culture of knowledge-sharing and exchange within the Spark family.
• Facilitate communications workshops for colleagues across the Spark family that support efforts to enhance our reputation, empower international colleagues to communicate effectively about their country programs, and broaden and democratize the voice of Spark.
• Liaise regularly with fundraising leads in East Africa and the US, providing communications support in the form of talking points, presentations, etc.

REQUIREMENTS/WHO WE ARE LOOKING FOR

Qualifications, skills, and experience:

Required Qualifications/Competencies

The ideal candidate for the Communications Manager will possess a verifiable set of core communications skills. S/he should have a real interest in new approaches to international development, strong track record of developing and executing compelling communications, and firm understanding of brand identity and good storytelling.

 Additionally, they will have the following attributes:

• Bachelor’s Degree, preferably in Communications, Journalism, International Development, or other related field.
• A minimum of five to seven years of work experience in communications or a related field is necessary, or a Master’s Degree with three to five years of work experience. The candidate should also have demonstrated experience with an international organization.
• Excellent written communication and editing skills are required along with an ability to break down complex arguments and present them in a clear and succinct manner to various stakeholders. The candidate should bring evidence of strong writing skills for a variety of audiences.
• Proficiency with digital photography is required. The candidate should have demonstrated experience using DSLRs in remote locations, editing images with Adobe Creative Suite or similar software, and at least working knowledge of video production.
• Familiarity with WordPress, MailChimp, and other content management systems.
• Ability to work with team members in the US and East Africa is imperative, particularly at all levels of an organization. The candidate should also have experience working across cultures. Experience working with rural, economically underdeveloped communities is a plus.
• Strong project management skills, including the ability to prioritize and meet deadlines for multiple projects simultaneously, and well-versed in using project management tools such as Slack, Asana, etc.
• Familiarity with AP style preferred

OTHER INFORMATION

Job Location:  East Africa

Start Date: As soon as possible. We are looking for someone who is committed to this role for

at least 3-4 years.

Probation period: 3 months probation period with learning and performance objectives

Application closing Date: 28th February 2022

How to Apply: Follow this link to apply

Attach your resume, cover letter, and a writing sample

Your cover letter should explain why your experience and background make you the ideal candidate for this position, and should be no more than one page. Please also include a sample of writing relevant to this position’s responsibilities.

Applications will be considered on a rolling basis, with preference given to early applicants. No calls, emails, visits, or recruiters associated with this position, please.

Please do not contact Spark Microgrants to inquire as to the status of your application. Only shortlisted candidates will be contacted.

Equal Opportunity

Spark Microgrants provides equal employment and advancement opportunities to all individuals. Employment decisions at Spark are based on merit, qualifications, and abilities. Spark does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, marital status, or any other characteristic protected by the law. Spark will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship to daily operations.

Do you want to do work that is impactful? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand

Headquartered in Kigali in Rwanda, Ampersand is achieving the world’s first true mass-market shift to electric vehicles, a vital tipping point in the fight against climate change, through providing electric motorcycles to moto taxis drivers in East Africa. Our electric motorcycles offer savings that can double a driver’s income, in addition to reducing carbon emissions by more than 75%. Converting just one petrol motorbike to electric is the equivalent of the carbon captured by 128 trees.

We have successfully piloted an electric motorcycle and battery swap network in Kigali, with motorcycles in daily operation for two years and nearly 2 million km traveled. We have successfully raised $ 4M in venture capital. We are and are ready to further develop and scale up our tech and scale our operations. This is where you come in. The team has grown from a tiny, bootstrapped R&D garage project into East Africa’s leading electric vehicle operation, with a team of 59 staff drawn from diverse backgrounds. We are rapidly scaling our operations, and we are looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth

About the role

Ampersand is seeking a strong logistics candidate with extensive international logistics experience.

The Logistics Officer role will be to support Rwanda head-quarters with ensuring in time delivery of goods from international vendors to Ampersand Head Office at Kigali, Rwanda. The role will be working directly with international suppliers around logistics, orders timelines, shipment plans and performing on arrival quality checks of arrived goods. The logistics officer is responsible for evaluating and finding the most time- and cost efficient logistics of procured international goods to Kigali in order to ensure a smooth production of Ampersands electric vehicle.

As part of a growing and dynamic company, the Logistics Officer’s role will vary from day to day and include opportunities for career advancement and international travel. The Logistics Officer is reporting directly to the Supply Chain Associate, who is part of the wider Ampersand Production department.

Logistics management
The following are the general duties for the Logistics officer:

• Interacting with international vendors and making sure timelines and requirements are met
• Bridging supply chain communication between Rwanda HQ and suppliers
• Design, develop and execute tools and methodologies to enable effective implementation of logistic operations and plans
• Plan, monitor and track all international orders and shipments
• Research for cost reduction and quality improvement in regards to international logistics
• Assisting in negotiations with suppliers and forwarding companies to find best shipping options
• Work with engineering, production and supply chain team on putting in orders and tracking suppliers
• Work alongside Supply Chain Associate in creating efficient supply chain logistics
• Coordinate and Track Shipments from international suppliers.
• Ensure materials are appropriately stored in the warehouse
• To work on other logistics related projects as delegated by the management

On Arrival Verification

• Support performing on arrival verification tests with support of the inventory and production team
• Document packaging of goods and suggest improvements for secure packaging and shipment

Ampersand is a good fit if:

• You’re interested in clean energy and environmental impact (even without experience in it yet)
• You are a self-motivated, hands-on, proactive problem solver
• You’re comfortable thinking outside of the box
• You are able to negotiate details and big-picture priorities well
• You’re organized and love to build systems
• You’re OK pushing suppliers on documentation, timelines, and quality
• You are looking for an entrepreneurial company that values innovation and strong execution
• You value collaboration, and diversity, and community in the workplace

Minimum qualifications:

We are looking for a logistics expert with demonstrated industry experience. Candidates who possess the following are encouraged to apply.

• Bachelor’s degree in supply chain, logistics, or similar field
• Minimum 3  years of relevant work experience, experience with international vendors and logistics (China-Rwanda) is desired
• Excellent interpersonal skills, including verbal and written communication
• Excellent MS product knowledge (MS Word, MS Excel) and Google suits (Google Docs, Google Sheets, Google Form,…)
• Be able to create shipping/delivery routes and schedules tracking shipment progress
• Experience living abroad is desirable, and experience in cross-cultural teams is preferred
• Native English-speaking abilities, with strong verbal communication
• Mandarin language ability is a bonus.

Timing

ASAP

Compensation

A competitive compensation package commensurate including health insurance

Job location

This role will be based in Kigali, Rwanda

The deadline:25th February 2022.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

How to Apply

Interested candidates should send an application letter plus updated Curriculum Vitae in English, including 3 names of professional referees through:https://jobs.marriott.com/marriott/jobs/22003547?lang=en-us

 The deadline for receiving applications is February 1^st, 2022.

Marriott International’s portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.
• OR
• 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions.
• Develops leisure marketing plan that addresses the distribution of rate offers, packages, and programs designed to build occupancy.
•  Maintains, updates, and manages all websites.
• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
• Develops brochure and property collateral materials.
• Participates in all property imaging work (e.g., signage).
• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes), and tracking.
•  Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.
•  Ensures consistent marketing message is communicated in all advertising and collateral efforts.
• Manages marketing budget throughout year.
•  Provides regular tracking/ROI and analysis of promotions and website/email campaigns, using industry averages for ROI calculation, and uses this knowledge in future planning.
• Tracks return on investment (ROI) of all marketing initiatives, including online, direct mail, and print advertising.
• Keeps track of actual versus planned marketing budgets and provides input and recommendations as needed regarding reallocation of funding.
• Ensures consistency in individual property’s voice on all guest touchpoints and marketing communications, not only following corporate graphic standards, but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Evaluates new marketing opportunities for the property.
• Ensures property is represented on all quality internet sites that have the potential of providing business.
• Works closely with respective Convention Bureaus and Chambers of Tourism.
• Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes), and tracking.
• Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports.
• Develops strategic marketing plan for property, includes group, leisure, and local efforts.
• Plans and supervises all photo shoots, developing shot list while keeping goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing Opportunities

•  Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
•  Provides all sales channels with creative and unique tools to assist in the sales and marketing of the property.
• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.
• Works with media buyer to plan and execute advertising.
•  Assists property in developing promotions for various campaigns, keeping in mind strategy and goals of promotion as well as Look No Further prerequisites.
• Assists property with materials, tracking/analysis, and presentations to owners.
• Acts on behalf of property with all vendors, exacting a balance between quality work and price, requesting estimates, and approving all materials as needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property’s marketing materials (photo usage rights, vendor contracts, etc.).
• Ensures that property is following all corporate marketing guidelines.
• Approves all invoicing through the MarrCom office.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

How to Apply

Interested candidates should send an application letter plus updated Curriculum Vitae in English, including 3 names of professional referees through:https://jobs.marriott.com/marriott/jobs/22003557?lang=en-us

 The deadline for receiving applications is February 1^st , 2022.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

How to Apply

Interested candidates should send an application letter plus updated Curriculum Vitae in English, including 3 names of professional referees through:https://jobs.marriott.com/marriott/jobs/22003563?lang=en-us

 The deadline for receiving applications is February 1^st, 2022.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels, and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

•  Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same-day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.
•  Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

How to Apply

Interested candidates should send an application letter plus updated Curriculum Vitae in English, including 3 names of professional referees through:https://jobs.marriott.com/marriott/jobs/22009816?lang=en-us

The deadline for receiving applications is February 1^st, 2022.