Manager Card Issuing

Job Purpose: Responsible for the growth of the Card Issuing business through the development and or maintenance, marketing, and sales of debit, credit, and prepaid card products/programs and partnerships (Card Portfolio Management, Product Management, and Administrative Support for Card Issuing).

Main Responsibilities:

• Develop and implement a card issuing strategy for the bank. This includes the implementation of strategic plans for new program requirements and champion design solutions for card issuing.
• Drive growth of card issuing business in terms of the number of cards issued, number of active cards, volumes transacted, credit quantity and quality, as well as revenues generated.
• Provide leadership in card product development and building partnerships.
• Monitor and manage customer complaints, constantly review service delivery standards, and work closely with branches to ensure maintenance of the highest service standards that keep the Bank ahead of the competition.
• Identify and aggressively sell prepaid cards to various key institutions like Saccos, Learning Institutions, etc., to increase visibility and card penetration as well as revenue generation.
• Identify key high-net-worth and premium customers and aggressively sell credit cards while ensuring quality credit card exposure by reviewing all credit card applications from branches in CQ as well as effective management of NPLs.
• Relationship Management of co-brand partners, vendors, promotional partners, as well as institutional card customers.
• Recruiting promotional partners whose offers to cardholders increase card spend and exposure utilization.
• Regular review of BPR Bank Credit, Prepaid, and Debit card products to ensure that they are in line with market trends.
• Regular Communication to Credit, Debit, and Prepaid cardholders via Contact Centre, Marketing promotions to increase transactions per card and/or decrease exposure via behavioral model scoring, and Cardholder Education.
  
  
  

Daily Responsibilities:

• Receive credit card applications and check their completeness including other previous applications or accounts relating to the applicant.
• Track monthly and other regular reports including but not restricted to Issuing reports and TAT tracking reports for all Credit, Debit, and Prepaid cards.
• Forward to Consumer Credit Unit applications for Credit cards that meet the minimum requirements as per the application scoring model with recommendations.
• Ensure decisions on card applications are relayed to the customers accordingly. (Declines, Approval with conditions, and returns for reviews).
• Aggressive acquisition of partners who have members who can be issued with Prepaid and Corporate cards.
  
  
  

Educational qualifications and work experience:

• University Degree preferably in Technology, Business administration, any other related field
• Professional Certification – Banking, Finance, and DFS related
• 5 or more years of progressive experience in sales & lead generation, Card Operations, Credit Operations, Banking Operations, Customer Relationship Management.

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Job Summary

Job Title: Data Analyst

Location: Kigali, Rwanda or Remote within East Africa / India Reports To: Director of Data and Training

Today over 2 million stoves have been distributed, transforming over 8 million lives and delivering long-term behaviour change as well as multiple, measurable impacts for people and the environment. This is the largest clean cooking programme of its kind in the world with operations in Rwanda, The Gambia and Sierra Leone. DelAgua exclusively targets rural communities who are otherwise unable to afford the transition to clean cooking. Following this success, DelAgua is currently undergoing a significant expansion of our projects across sub-Saharan Africa, with the stated aim of increasing access to clean cooking for rural communities.

DelAgua is seeking a detail-oriented Data Analyst to play a key role in our Business Intelligence team. This position will work under the guidance of the Director of Data and Training to implement our ambitious Data strategy across multiple African countries. This role will generate business insights on large multi-level data sets, implementing advanced machine learning models to predict future behaviour based on past observable trends. With the role expected to play a key role in DelAgua’s continued place at the cutting edge of the carbon credit sector within Africa.

Key Responsibilities:

• Data Management & Preparation: Collect, clean, and preprocess large datasets from multiple sources including spatial and geographic data to ensure data quality and readiness for analysis and model development.
• Model Development & Implementation: Design, build, and deploy machine learning models to solve business problems such as forecasting, classification, and pattern recognition, including spatial modelling and geospatial predictions.
• Analysis & Insights: Analyse complex datasets using statistical methods and machine learning techniques to identify trends, patterns, and actionable insights that drive business decisions.
• Geospatial Analysis & Integration: Integrate GIS tools and spatial analysis techniques into data workflows to enhance offerings with location-based insights, perform spatial clustering, and develop geographically informed predictive models.
• Model Performance & Optimization: Monitor model performance in production environments, conduct A/B testing, and continuously refine algorithms to improve accuracy and efficiency.
• Reporting & Visualization: Contribute data to dashboards, reports, and data visualizations including interactive maps and spatial visualizations to communicate complex analytical results and model outputs to both technical and non-technical audiences.

• Research & Innovation: Stay current with the latest machine learning techniques, GIS technologies, and industry best practices, and evaluate new approaches for potential implementation.
• Other tasks as assigned by the COO or wider DelAgua management
  
  
  

Required Skills and Abilities:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Geography, Geographic Information Systems, or a related quantitative field (Master’s degree preferred).
• Proficiency in Python and/or R for data analysis and machine learning model development.
• Strong understanding of machine learning algorithms including supervised and unsupervised learning, regression, classification, clustering, and ensemble methods.
• Experience with ML frameworks and libraries such as scikit-learn, TensorFlow, PyTorch, or similar tools.
• Hands-on experience with GIS software such as ArcGIS, QGIS, or similar platforms.
• Proficiency with geospatial libraries and tools like GeoPandas, Shapely, Folium, or ArcPy.
• Understanding of spatial data formats, coordinate systems, and cartographic principles.
• Strong SQL skills and experience working with relational databases and data warehouses.
• Experience with data visualization tools such as Tableau, Power BI, Matplotlib, or Plotly.
• Ability to handle large datasets and perform ETL (Extract, Transform, Load) processes.
• Solid foundation in statistics, hypothesis testing, and experimental design.
• Strong problem-solving skills with the ability to translate business questions into analytical approaches.
• 2-4 years of experience in data analysis, machine learning, or related roles
• Demonstrated experience applying machine learning to real-world business problems.
• Portfolio or examples of previous work with spatial analysis or GIS projects is a plus.

At DelAgua, we celebrate our differences and recognize the strength in the diversity of our people. We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, sexuality, race, religion, or personal beliefs. This role we are open to the candidate being based in Kigali, or remotely throughout East Africa or India.

How to apply 
Applications should be submitted no later than November 14th, 2025. Please click on the “Apply” button to complete your application.

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TERMS OF REFERENCE (ToR)

Position Title: Field Technical Manager – Avocado Value Chain Development

Organization: TRUK Rwanda
Website:www.panielgroup.com/trukRwanda.html
Duty Station: Rwanda (Field-based, with travel across avocado-producing regions)
Reports To: Project Manager – TRUK Rwanda
Contract Type: Full-Time

1. Background

TRUK Rwanda, an agri-food logistics and transport company dedicated to transforming Rwanda’s horticultural sector.
The company is currently developing the avocado value chain to produce, source from farmers, transport, grade, pack, and export premium fresh avocados from Rwanda to international markets.

To achieve this, TRUK Rwanda is seeking to recruit a highly qualified Field Technical Manager to lead the implementation of the avocado program to ensuring technical excellence, farmer empowerment, compliance with export standards, and delivery of high-quality fruit to the packhouse.

2. Purpose of the Role

The Field Technical Manager will spearhead the implementation of TRUK Rwanda’s avocado value chain initiative from production to export.
The role covers production, sourcing, agronomy, technical farmer support, aggregation, quality assurance, compliance, and training, ensuring a consistent supply of export-grade avocados to the company’s packhouse.

3. Key Responsibilities

A. Agronomy & Production Support

• Design and roll out avocado production programs across targeted regions.
• Provide training and mentorship to farmers on Good Agricultural Practices (GAP), pest/disease control, irrigation, pruning, and harvesting.
• Develop and maintain production calendars, yield projections, and farm monitoring systems.
• Conduct regular field inspections to ensure adherence to technical standards.
• Promote sustainable and climate-smart production techniques.
  
  
  

B. Farmer Mobilization & Sourcing

• Identify, map, and onboard smallholder and commercial avocado farmers.
• Strengthen farmer groups and cooperatives through technical and organizational capacity building.
• Coordinate aggregation and sourcing activities aligned with the packhouse supply plan.
• Maintain farmer databases and ensure traceability from field to export.

C. Quality Assurance & Post-Harvest Handling

• Oversee harvest planning, maturity testing, and post-harvest handling practices.
• Ensure strict compliance with quality and food safety standards for export.
• Work closely with packhouse and logistics teams to ensure timely delivery of fruit.
• Conduct random field audits to verify quality control and adherence to company procedures.
  
  
  

D. Certification & Compliance Implementation in collaboration with the certification consultant

• Lead implementation and monitoring of GLOBALG.A.P., GRASP, SMETA, and Social Standards.
• Coordinate internal audits, external audits, maintain documentation, and close non-conformities.
• Train farmers and internal teams on compliance protocols and record keeping.
• Support implementation of traceability and environmental responsibility systems.

E. Training, Capacity Building & Extension

• Develop training materials and conduct farmer field days and demonstrations.
• Build the technical capacity of field officers, assistants, and partner cooperatives.
• Facilitate continuous learning and knowledge-sharing within the technical team.

F. Data Management, Reporting & Monitoring

• Maintain up-to-date farm records, production data, and compliance checklists.
• Prepare and submit weekly and monthly progress reports to management.
• Support performance tracking, monitoring, and evaluation of field activities.
  
  
  

G. Coordination & Representation

• Liaise with local authorities, cooperatives, and sector stakeholders in avocado value chain development.
• Represent TRUK Rwanda in technical forums, certification workshops, and industry events.
• Collaborate with donor programs, certification bodies, and research partners as necessary.

4. Key Deliverables

• Functional and mapped farmer network with active production and traceability systems.
• Structured and compliant avocado production zones.
• Fully implemented GAP and certification systems (GLOBALG.A.P., GRASP, SMETA).
• Consistent delivery of export-quality avocados to the packhouse.
• Comprehensive technical and compliance reporting to management.
  
  
  

5. Qualifications and Experience

6. Performance Indicators

• Number of farmers trained, mapped, and certified.
• Percentage of farms compliant with certification standards.
• Export quality and rejection rate metrics.
• Adherence to sourcing timelines and packhouse delivery schedules.
• Timeliness and accuracy of technical reports.
  
  
  

7. Reporting & Supervision

The Field Technical Manager will report directly to the Project Manager and will supervise Field Technical Officers, Assistants operating in avocado-growing regions.

8. Duration & Remuneration

• Contract Type: Full-time (renewable based on performance).
• Duration: 24 months, with possibility of extension.
• Remuneration: Competitive and commensurate with experience and qualifications.
  
  
  

9. Application Process

Interested and qualified candidates should submit a cover letter and detailed CV (with three professional referees). Applications will be reviewed on a rolling basis until the position is filled.
How to apply 
Applications should be submitted no later than November 18th, 2025. via this email  truk@panielgroup.com or Please click on the “Apply” button to complete your application.

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Rwanda Ultimate Golf Course Ltd

Job Description

Title:PR & Communications Officer

Reports to: Sales & Marketing Manager 

Job Purpose;

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The PR & Communications Officer is responsible for building and maintaining a strong public image for Kigali Golf Resort & Villas. This role manages communication channels, media relations, social media presence, content development, brand messaging, and storytelling across all platforms. The PR & Communications Officer ensures that all communications reflect the resort’s identity, values, and service standards while actively promoting membership, events, hospitality offerings, and community engagement initiatives.

PR & Communications Officer Tasks and Responsibilities – include but are not limited to:

• Maintain a positive public image of the resort through consistent and strategic communication.
• Represent the resort in external communication with media, partners, stakeholders, and community representatives.
• Prepare and distribute press releases, media kits, public statements, and official announcements.
• Manage on-site media visits, interviews, photography, and filming requests in coordination with management.
• Manage the resort’s social media accounts, ensuring consistent tone, high-quality visuals, and timely posting.
• Develop monthly social media content calendars aligned with marketing and commercial campaigns.
• Track engagement metrics and adjust content strategies to improve visibility and audience reach.
• Respond to public inquiries and comments online in a professional and brand-aligned manner.
• Produce high-quality written and visual content for newsletters, brochures, promotional materials, and website updates.
• Support the design and development of marketing materials in collaboration with in-house teams or external agencies.
• Maintain updated content across all communication platforms, ensuring accuracy and polished presentation.
• Work closely with the Events and Sales teams to promote upcoming activations, tournaments, social events, and campaigns.
• Capture and document events through photography, video, and social highlights for future marketing use.
• Participate in weekly commercial meetings to ensure communication strategies align with business objectives.
• Build and maintain strong relationships with local media houses, tourism networks, influencers, and partners.
• Identify collaboration opportunities that enhance brand visibility and support commercial goals.
• Support CSR and community engagement communication to reinforce the resort’s commitment to social impact.
  
  
  

Qualifications and Requirements.

• Bachelor’s degree in Communications, Public Relations, Media, Marketing or related field.
• Minimum of 2–4 years’ experience in PR, communications, media, or brand marketing.
• Experience in hospitality, tourism, lifestyle, or premium brands is an added advantage.
• Strong writing portfolio demonstrating polished English communication skills.

Skills & Competencies

• Excellent written and spoken communication skills in English (French and/or Kinyarwanda beneficial).
• Ability to create compelling content that aligns with brand identity.
• Strong networking and relationship-building abilities.
• Creativity with keen attention to detail and visual quality.
• Professional, confident, and able to represent the brand with discretion.
• Proficient in social media management tools, Microsoft Office, and basic graphic content tools (Canva, Adobe, etc.).
  
  
  

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID

How to Apply 
Applications should be submitted no later than November 7th, 2025 ,at 17:00 hrs Kigali time .
Please click on the “Apply” button to complete your application.

Only selected candidates for interview will be contacted.

Click here to visit the source

Rwanda Ultimate Golf Course Ltd

Job Description

Title: Security Officer

Reports to: Head of Security

Job Purpose:

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Security Officer supports the Head of Security in ensuring the safety and protection of RUGC property, members, guests, and employees. The role involves supervising daily security operations, coordinating the activities of Security Assistants, enforcing security procedures, and maintaining a safe and orderly environment across the golf course, clubhouse, villas, and other facilities.

Security officer responsibilities include but are not limited to:

• Supervise the daily activities of Security Assistants and ensure effective coverage across all RUGC premises.
• Enforce all security and access control measures as defined by company policy and the Head of Security.
• Monitor entry and exit points to ensure that only authorized persons access restricted areas.
• Conduct regular patrols and inspections of the golf course, clubhouse, villas, and parking areas to ensure safety and compliance with security procedures.
• Respond promptly to incidents, emergencies, and alarms; assist the Head of Security in incident investigations and reporting.
• Prepare and submit daily security logs and incident reports to the Head of Security.
• Ensure that all security equipment such as CCTV systems, radios, and alarm systems are properly functioning and report faults immediately.
• Provide on-the-job guidance, discipline, and performance oversight to Security Assistants.
• Support the Head of Security in implementing and maintaining emergency response procedures and drills.
• Promote a culture of safety awareness among employees and guests, providing courteous and professional assistance when required.
• Liaise with local authorities (police, fire, emergency services) when directed by the Head of Security.
• Maintain a high standard of professionalism, integrity, and customer service in all security operations.
  
  
  

Qualifications & Requirements

• Diploma or advanced certificate in Security Management, Criminology, or a related field.
• At least 3 years of experience in a security role, with at least 1 year in a supervisory position.
• Previous experience in a golf course, hospitality, or high-profile facility is an added advantage.
• Knowledge of security systems, surveillance equipment, and emergency response procedures.
• Strong leadership, communication, and report-writing skills.
• Ability to act calmly and effectively under pressure.
• Physically fit and able to work flexible hours, including weekends and holidays.
  
  
  

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID
  
  
  

How to Apply 

Applications should be submitted no later than November 7th, 2025 ,at 17:00 hrs Kigali time .
Please click on the “Apply” button to complete your application.

Only selected candidates for interview will be contacted.

Click here to visit the source

Rwanda Ultimate Golf Course Ltd

Job Description

Title: Security Assistant

Reports to: Security Officer

Job Purpose:

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Security Assistant is responsible for supporting the Security Officer in maintaining a safe and secure environment across RUGC facilities. This position ensures that all safety and access control procedures are followed, patrols assigned areas, assists in emergency situations, and upholds RUGC’s reputation for safety, order, and hospitality.

Security assistant responsibilities include but are not limited to:

• Patrol designated areas within the golf course, clubhouse, villas, and surrounding facilities to prevent and detect security issues.
• Control entry and exit points, verifying identification of staff, members, guests, and contractors.
• Report any suspicious activities, safety hazards, or incidents immediately to the Security Officer.
• Assist in emergency situations such as evacuations, accidents, or medical incidents by following established response procedures.
• Support in monitoring CCTV systems, alarms, and communication devices as instructed.
• Ensure that security posts, gates, and checkpoints are manned at all times during shifts.
• Assist with crowd control and orderly movement during tournaments, events, or busy hours.
• Maintain accurate logs and records of activities during shifts.
• Protect company assets and ensure proper handling of lost-and-found property.
• Uphold professionalism, discipline, and high customer service standards when interacting with members and guests.
• Participate in security briefings and training sessions organized by the Security Officer or Head of Security.
  
  
  

Qualifications & Requirements

• Certificate in Security Operations or equivalent training.
• Minimum of 2 years of experience in a similar role, preferably in hospitality, recreation, or private security.
• Basic knowledge of security protocols, access control, and emergency response.
• Physically fit, alert, and reliable.
• Ability to communicate clearly and follow instructions.
• High level of integrity and confidentiality.
• Willingness to work flexible shifts, including nights, weekends, and public holidays.
  
  
  

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID
  
  
  

How to Apply 

Applications should be submitted no later than November 7th, 2025 ,at 17:00 hrs Kigali time .
Please click on the “Apply” button to complete your application.

Only selected candidates for interview will be contacted.

Click here to visit the source

Rwanda Ultimate Golf Course Ltd

Job Description

Title:Marketing & Sales Manager

Reports to: Commercial Director 

Job Purpose;

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Marketing & Sales Manager is responsible for leading the development, execution, and oversight of both marketing and sales strategies to grow revenue, enhance brand visibility, and strengthen customer relationships across all Kigali Golf Resort & Villas business units (Golf, F&B, Wellness, Events, and Membership). This role ensures effective market positioning, drives sales performance, supports membership acquisition and retention, and ensures brand consistency across all communications. The Marketing & Sales Manager works collaboratively with the Commercial Director, Events Manager, Guest Experience Manager, and operational leadership teams to deliver cohesive and impactful commercial outcomes.

Marketing & Sales Manager Tasks and Responsibilities – include but are not limited to:

• Develop and implement annual marketing plans aligned with commercial goals and brand direction.
• Ensure consistent luxury brand identity across all marketing channels and guest touchpoints.
• Lead visual and narrative content direction for campaigns, materials, and storytelling initiatives.
• Coordinate production of promotional collateral, signage, and multimedia content.
• Monitor brand reputation and ensure alignment with guest expectations and service standards.
• Oversee social media, website content, search visibility, and digital campaign strategies.
• Lead the creation and scheduling of monthly content calendars.
• Use analytics tools to track engagement and optimize content performance.
• Oversee online review platforms and work with Guest Experience teams to enhance feedback outcomes.
• Develop and oversee sales plans, revenue targets, and acquisition strategies.
• Lead direct sales activities targeting corporate clients, social groups, embassies, golf tour operators, and lifestyle networks.
• Design and promote membership packages, events offers, stay-and-play packages, and dining promotions.
• Support pricing models and promotional offers in collaboration with the Commercial Director.
• Identify and nurture strategic partnerships with tourism bodies, travel networks, hospitality groups, media, and lifestyle brands.
• Represent the resort at networking forums, exhibitions, tourism fairs, and industry engagements.
• Negotiate collaboration agreements that enhance market reach and revenue opportunities.
• Supervise and mentor the Sales & Partnerships Executive and PR & Communications Officer.
• Provide direction, performance coaching, and clear KPI targets.
• Conduct regular departmental briefings and cross-functional coordination for upcoming promotions, campaigns, and events.
• Ensure marketing and sales teams maintain organized records, client pipelines, and campaign documentation.
• Monitor performance indicators across sales, membership, digital engagement, and campaign delivery.
• Produce monthly marketing & sales performance reports with insights and recommended actions.
• Conduct market and competitor analysis to identify opportunities for improvement and new initiatives.
  
  
  

Qualifications and Requirements.

• Bachelor’s degree in marketing, Business Administration, Communications, or related field.
• 4–6 years’ experience in sales and marketing roles, ideally in hospitality, tourism, luxury brands, or service-oriented industries.
• Demonstrated success in developing and delivering marketing and sales strategies.
• Experience leading teams and managing client relationships at senior level.
• Strong understanding of digital marketing tools and analytics platforms.

Skills & Competencies

• Strategic thinking and strong commercial awareness.
• Excellent communication, presentation, and negotiation skills.
• Strong leadership, interpersonal, and team development abilities.
• Creative and analytical mindset with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional presence, confidence, and a guest service mindset.
  
  
  

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID

How to Apply

Applications should be submitted no later than  November 7th, 2025,17:00 hrs Kigali time.
Please click on the “Apply” button to complete your application.

• Only selected candidates for interview will be contacted.

Click here to visit the source

Rwanda Ultimate Golf Course Ltd

Job Description 

Job Title: Guest Experience Supervisor

Reports To: Guest Experience Manager

Position Purpose:

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Guest Experience Supervisor supports the Guest Experience Manager in ensuring excellent service delivery, smooth daily operations, and the highest levels of guest satisfaction. The role involves supervising and mentoring Guest Experience Agents, handling escalated guest concerns, and ensuring consistent adherence to service standards and procedures.

Key Responsibilities include but not limited to:

• Ensure all guests receive a warm welcome, personalized service, and efficient assistance throughout their stay.
• Handle complex guest inquiries, complaints, or requests that agents cannot resolve, ensuring timely and satisfactory solutions.
• Monitor service delivery to ensure alignment with organizational standards and guest expectations.
• Promote a guest-centric culture by leading through example.
• Supervise daily activities of Guest Experience Agents, ensuring efficiency and professionalism.
• Provide coaching, training, and continuous feedback to agents to improve service quality.
• Assist in scheduling, shift planning, and managing attendance of the Guest Experience team.
• Conduct regular briefings to communicate updates, guest feedback, and service priorities.
• Ensure compliance with guest service policies, SOPs, and company standards.
• Monitor guest feedback channels (surveys, online reviews, direct feedback) and work with the manager on improvement initiatives.
• Support in preparing reports related to guest experience performance, feedback, and service recovery cases.
• Assist the Guest Experience Manager in rolling out new initiatives, systems, or service improvement projects.
• Coordinate with other departments (F&B, Housekeeping, Maintenance, Security, etc.) to ensure guest needs are met.
• Escalate recurring issues or operational gaps to the Guest Experience Manager with recommendations for solutions.
• Maintain effective communication between management and the front-line team.
  
  
  

Qualifications & Experience

• Diploma/Degree in Hospitality Management or related field.
• 2–3 years of experience in a guest service/front office role, with at least 1 year in a supervisory capacity.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in front office systems, reservations software, and MS Office Suite.
• High level of professionalism, patience, and guest-centric mindset.
  
  
  

Key Competencies

• Guest focus & empathy
• Leadership & team development
• Communication & collaboration
• Decision-making & accountability
• Service recovery & conflict handling
• Attention to detail & organizational skills
  
  
  

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID
  
  
  

How to Apply 

 Applications should be submitted no later than  November 7th, 2025,17:00 hrs Kigali time.
Please click on the “Apply” button to complete your application.

• Only selected candidates for interview will be contacted.

Click here to visit the source

Rwanda Ultimate Golf Course Ltd

Job Description

Title: Head of F&B

Reports to: F&B Director

Job Purpose;

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Head of F&B oversees the Services (front-of-house) operations of all restaurants, bars, lounges, banqueting, and in-room dining at Kigali Golf Resort & Villas. Reporting to the F&B Director, this role ensures that all guest-facing F&B operations are executed efficiently, profitably, and consistently at luxury standards. The Head of F&B focuses on staff management, service excellence, operational efficiency, and seamless coordination with the Culinary function and other departments

Head of F&B Tasks and Responsibilities – include but are not limited to:

• Oversee daily front-of-house operations across all outlets, bars, lounges, and banqueting events.
• Ensure smooth coordination with Culinary teams for timely food preparation and service delivery.
• Implement operational SOPs, service standards, and hygiene/safety protocols.
• Monitor outlet performance, guest satisfaction, and service quality.
• Supervise F&B & Banqueting Managers, Supervisors, and service teams.
• Conduct briefings, coaching, and training to maintain consistent service standards.
• Manage staffing levels, schedules, and shift allocations to ensure optimal coverage.
• Support recruitment, performance management, and staff development for the Services function.
• Ensure all guest interactions reflect the resort’s luxury brand standards.
• Handle escalated service issues or complaints professionally and efficiently.
• Conduct regular audits of front-of-house operations to ensure consistency and quality.
• Work closely with Culinary teams to align menu execution, event service, and operational flow.
• Coordinate with Events Manager, Commercial Director, and Guest Experience Manager to deliver seamless experiences.
• Provide weekly and monthly operational reports to the F&B Director on service performance, staffing, and guest satisfaction.
• Assist in planning special events, functions, and high-profile guest visits.
• Support the F&B Director in monitoring revenue, labor costs, and operational expenses for the Services function.
• Implement cost-control measures related to service operations while maintaining quality standards.
  
  
  

Qualifications and Requirements.

• Degree or diploma in Hospitality Management, Food & Beverage Management, or related field.
• 5–7 years’ experience in F&B management, focusing on front-of-house operations in luxury hotels, resorts, or golf clubs.
• Proven ability to manage teams, deliver high guest satisfaction, and maintain operational efficiency.

Skills & Competencies

• Leadership & team management (front-of-house/service staff)
• Guest-focused service excellence
• Operational coordination with culinary and other departments
• Problem-solving, decision-making, and organizational skills
• Communication and interpersonal skills

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID
  
  
  

How to Apply

 Applications should be submitted no later than  November 7th, 2025,at 17:00 hrs Kigali time. Please click on the “Apply” button to complete your application.

• Only selected candidates for interview will be contacted.

Click here to visit the source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

Rwanda Ultimate Golf Course Ltd

Job Description

Title:Guest Experience Manager

Reports to: Commercial Director 

Job Purpose;

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Guest Experience Manager ensures that every guest receives a warm, personalized, and memorable experience from arrival to departure. This role oversees guest interaction touchpoints across the resort, ensuring consistency in service delivery, responsiveness, and comfort. The Guest Experience Manager acts as the central point for guest feedback and ensures that service standards are upheld across departments to maintain a luxury and welcoming atmosphere.

Guest Experience Manager Tasks and Responsibilities – include but are not limited to:

• Ensure that service interactions are consistent with hospitality standards and brand values.
• Conduct regular quality checks on hospitality areas including reception, lounges, locker rooms, and member facilities.
• Coordinate with Housekeeping, F&B, Golf Operations, and Events teams to ensure seamless guest service delivery.
• Review daily operational reports and anticipate guest needs in advance.
• Support the training of staff in guest service standards, communication, and hospitality conduct.
• Conduct pre-shift briefings to reinforce service goals and expectations.
• Mentor front-line staff to encourage confidence, warmth, and professional behavior.
• Maintain records of guest preferences and special notes to enable personalized service.
• Prepare weekly guest experience performance reports and recommendations for improvement.
• Work closely with the Commercial and Marketing teams on guest engagement activities and loyalty programs.
  
  
  

Qualifications and Requirements.

• Diploma or degree in Hospitality, Tourism Management, or a related field.
• 3–5 years experience in guest relations or hotel front office operations (luxury environment preferred).
• Experience managing VIP or high-profile guests is an advantage.
  
  
  

Skills & Competencies

• Exceptional communication and interpersonal skills.
• Warm, confident, and guest-focused personality.
• Ability to handle challenging situations with composure and diplomacy.
• Strong teamwork and cross-department coordination abilities.
• Fluency in English (French and/or Kinyarwanda are an added advantage).

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates.
• A copy of your national ID
  
  
  

How to Apply 

 Applications should be submitted no later than November 7th, 2025,at 17:00 hrs Kigali time.
Please click on the “Apply” button to complete your application.

• Only selected candidates for interview will be contacted.

Click here to visit the source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.