Operations Manager
RWANDA
ABOUT YLABS
YLabs is a leading global design and research organization working to improve health and economic opportunity for young people 10–24 years old. Founded in 2014 at the Harvard Innovation Lab, YLabs partners with young people in sub-Saharan Africa, South Asia, and North and Central America to design, test, and advocate for youth-driven solutions that address key challenges to young people’s health and economic opportunity worldwide. YLabs’ desired global impact for youth is improved health and wellness, climate resilience, and increased economic opportunity. Our global teams have worked in 18 countries to date on projects spanning topics including mental health, sexual and reproductive health, HIV, youth entrepreneurship, and climate action. Find out more about our projects here: https://www.ylabsglobal.org/work
Our team of physicians, designers, economists, public health professionals, and educators bring a unique mix of human-centered design, adolescent health, evaluation, economic and health outcome evaluation, behavioral science, and implementation know-how to the global problems facing youth.
We have offices in Northern California, US and Kigali, Rwanda.
JOB SUMMARY
YLabs is seeking an Operations Manager to join our global Operations and Finance team and support our wider organization on administrative, talent, and facilities management.
A successful candidate has experience in business operations, human resources, recruiting, and/or customer service and is highly organized, an excellent communicator, and able to successfully demonstrate how they balance competing priorities for our small and growing organization.
The person in this role will be involved in supporting the Operations & Finance team across multiple functions, including, but not limited to, talent acquisition and onboarding, facilities and tools management, the development and implementation of organizational policies, and employee experience. A strong attention to detail, advanced technological fluency, and a curious roll-up-your-sleeves attitude are all key requirements of the role.
The role will be supervised by our Associate Director, Operations, work closely with our Senior Operations Manager and Employee Experience Specialist, and be supported by our wider Operations & Finance team.
JOB TYPE
This is a full-time position, which requires the ability to legally work in Rwanda. Due to the facilities and hands-on administrative requirements of this role, the Operations Manager is required to work on-site at our Kigali office at least 2 days per week.
This job involves significant collaboration with our global Operations & Finance Team members, who are located across different time zones. The role will require the ability to conduct meetings until 7pm CAT multiple times per week.
ABOUT YLABS’ COMPENSATION
YLabs adheres to Project Fair’s principles and standards to establish equity in pay with the overriding principle of “equal pay for work of equal value” outlined in the Sustainable Development Goals. All salary ranges are based on level within the organization and are competitive to regional and national salary benchmarks, based on the respective office location.
PAY RATE
The pay range for this position is gross RWF 18,700,000 – RWF 23,650,000 per year, commensurate with experience.
YOU WILL:
Talent (30%)
- Provide direct and constant support to the hiring committees throughout the hiring & recruitment processes
- Implement up-to-date onboarding & offboarding protocols
- Support in the development and coordination of organization-wide learning programs
- Maintain employee records to track organizational training compliance
General (25%)
- Support the development, implementation and monitoring of organizational processes & policies
- Develop actionable guidelines and train staff in organizational policies
- Provide general support to ensure the Operations & Finance team meets their departmental objectives
- Maintain key organizational databases to support organizational compliance
- Provide logistical support to the global team for non-project related travel and requests
- Support staff requests for bank letters, payslips, etc.
- Support the CEO with scheduling and travel coordination, as requested
Facilities & Tools (25%)
- Manage and maintain all team equipment, supplies, and organizational technology requests
- Manage access to YLabs’ organizational software and tools
- Ensure the Kigali office is well-organized, and provide hands-on support in preparation for internal and external events
- Serve as the liaison between our Kigali-based vendors and YLabs, managing all correspondence and our overall relationship
- Ensure all our Kigali-based vendor contracts are update and stored accordingly
- Actively troubleshoot and resolve any staff-identified issues across YLabs’ tools & platforms
Employee Experience (20%)
- Work closely with the Employee Experience team to plan and implement events throughout the year that align with the organization’s wellness and experience goals
- Support with the roll-out and analysis of staff feedback surveys, throughout the year
- Provide administrative support to coordinate organizational trainings and workshops
YOU ARE:
- Highly detail oriented
- Well-organized with strong demonstrated internal systems of organization
- An excellent oral and written communicator with strong interpersonal skills to represent YLabs in external and internal settings
- An efficient prioritizer who can effectively manage multiple tasks and priorities
- A pro at independently balancing recurring and ad-hoc responsibilities
- Always seeking feedback and input from others to incorporate into your work product
- Willing to do the unglamorous work to keep our organization well-oiled and running smoothly
- A quick learner, and willing to incorporate feedback from a variety of stakeholders to improve your work product
- Excited by the opportunity to work in a highly collaborative, multi-disciplinary, diverse global team
- Curious and creative in exploring, testing and iterating on new ideas to improving existing processes
YOU HAVE:
- Three or more years of experience in similar roles, including, but not limited to Operations, Human Resources, Recruitment, Customer Experience, though we will consider those with less experience and the right skills
- Personal qualities of integrity, credibility, and unwavering commitment to YLabs’ mission
- Strong technological fluency to learn and utilize tools and software to support our primarily remote environment
- Experience in the organizational policy development life-cycle, including researching of best practices, developing content, and successful implementation
- Demonstrated ability to develop processes from ambiguous spaces. You are comfortable enjoy rolling up your sleeves to learn a new program, research a new policy, develop a process, and train other staff
- Unwavering integrity navigating confidential people operations initiatives and issues, as they arise
DESIRABLE:
- Experience working with a global organization
- Experience in a customer-facing environment
- Experience in managing recruitment and hiring processes
- Experience in a communications-focused role
APPLICATION PROCESS
To apply, send a resume and cover letter to talent@ylabsglobal.org with the subject line: Operations Manager. All of your information will be kept confidential according to EEO guidelines.
This posting will be open for three weeks from October 02 – October 20, 2023. Applications will be reviewed on a rolling basis by our Hiring Committee. YLabs recognizes the effort that goes into submitting an application; all applications received during the posting period will be reviewed, and all candidates will be notified of their application status once the hiring process begins.
All YLabs offers of employment are conditional on satisfactory background check and criminal record clearances.
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