Kanda kumwanya ushaka kureba:

1. Customer Services Call Centre Assistant: Deadline:12 Nov 2020

2. Survey Assistant : Deadline: 12 November 2020

Kanda kumwanya ushaka kureba:

1. Director of Finance Unit 

2. Quality Systems & Accreditation Specialist

3. System and Network Administrator

4. Registration and Licencing Specialist

5. Monitoring and Evaluation Officer

6. Recovery and Reconciliation Officer

7. Legal Officer

8. Drivers

9. Internal Auditor

10. Information, Education & Communication Specialist

11. Consumer Rights Compliance Specialist

12. Competition Practices Risk Analysis Specialist

1.Procurement Officer 

Click here to apply

2. Administrative Assistant to the Mayor of District

Click here to apply

3. Logistics Officer

Click here to apply

Job description

• Promoting public knowledge, awareness and understanding of the obligations, rights and remedies under the competition and consumer protection law and the duties, functions and activities of the Authority;

• Lead the formulation of guidelines, technical regulations and procedures related to competition

• Carrying out inquiries, studies and research into matters (policies, procedures and programmes of government, regulatory authorities and other entities) relating to competition and assess risk involved and report on appropriate measures meant to mitigate risks

• Investigating impediments to competition, including entry into and exit from markets, in the economy as a whole or in particular sectors and publicize the results of such investigations;

• Participating in deliberations and proceedings of government, government commissions, regulatory authorities and other bodies in relation to competition;

• Liaising with regulatory bodies and other public bodies in all matters relating to competition

• Advise and assist the management in handling and responding to complaints, inquiries and notifications related to competition and recommend the necessary improvements within RICA system.

• Undertake other responsibilities determined by hierarchical supervisors

Job profile

Master’s degree in Competition Law, Commercial Law, Economic Law, Trade Law, Business Law or Bachelor’s degree in Law with 3 years of relevant working experience. Key Technical Skills & Knowledge required:

• Knowledge of Electronic equipment and computer hardware and software;

• Leadership skills;

• Coordination, Planning & Organizational Skills

; • Interpersonal Skills;

• Effective Communication Skills;

• Judgment and Decision Making Skills;

• Complex Problem Solving;

• Negotiation Skills;

• Time Management Skills;

• Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage

Click here to apply

Job description

• Promoting public knowledge, awareness and understanding of the obligations, rights and remedies under the competition and consumer protection law and the duties, functions and activities of the Authority;

• Promoting the creation of consumer bodies and the establishment of good and proper standards and rules to be followed by such bodies in protecting competition and consumer welfare;

• Lead the formulation of guidelines, technical regulations and procedures related to Consumer Rights Compliance

• Carrying out inquiries, studies and research into matters relating to consumer complaints and the protection of the interests of consumers;

• Investigating policies, procedures and programmes of regulatory authorities so as to assess their effects on consumer rights and consumer welfare and publicize the results of such studies;

• Lead the activities of risk assessments in Consumer Rights Compliance and report on appropriate measures meant to mitigate risks

• Liaising with other regulatory and public bodies in all matters relating to consumer right;

• Participating in deliberations and proceedings of government, government commissions, regulatory authorities and other bodies in relation to competition and consumer welfare;

• Advise and assist the management in handling and responding to complaints, inquiries and notifications related to Consumer right and recommend the necessary improvements within RICA system.

• Undertake other responsibilities determined by hierarchical supervisors

Job profile

Masters degree in Competition Law, Commercial Law, economic Law, Trade Law, Business Law, Economics, management, development studies, business administration with 1 year of relevant working experience or Bachelor’s degree in Law, Management, Economics, development studies, business administration with 3 years of relevant working experience. Key technical skills and knowledge required:

• Knowledge of consumer rights

• Knowledge of monitoring and evaluation concepts, systems and tools

• Knowledge to conduct monitoring exercises

• Excellent report writing skills

• Skills in preparation of project briefs

• Computer skills

• Organizational skills

• Communication skills

• High analytical and complex problem solving skills

• Teamwork skills

• Time management skills

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage.

Click here to apply

Job description

Coordinate and facilitate development of promotional materials

• Prepare and Coordinate execution of awareness activities programs

• Coordinate and facilitate public education programs on RICA services requirements

• Facilitate public access to information related with RICA mandates

• Analyse information acquired through hotline and other sources of communication, report to management and provide feedback to stakeholders

• Update and approve information to be uploaded on RICA website

• Manage all social media official accounts of RICA

• Act as spokesperson for RICA in liaison with technical functions

• Facilitate development and implementation of RICA communication strategy

Job profile

Bachelor’s degree in Journalism , Communication, International relations, Mass media, Linguistics and Literature with 3 years of relevant working experience or Masters degree in Journalism , Communication, International relations, Mass media, Linguistics and Literature. Key technical skills &knowledge required:

• Skills in designing and executing communication activities, preferably in development programmes

• Ability to work in a team and to sometimes tight deadlines in a dynamic and fast paced work environment

• Knowledge of and experience with media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

• Experience with communication/ creative agencies/ public will be added advantage

• Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources.

• Ability to create new ideas, relationships, systems, or products, including creative contributions

• Proficient in use of computer applications related to the tasks

• Effective public relations and public speaking skills

• Very good mastering of Kinyarwanda, English and/or French knowledge of all is an advantage

Click here to apply

Job description

Carrying out spot audits, to evaluate the controls over revenues, expenditures, assets and liabilities designed to optimize efficient use of institutional resources

• Prepare annual audit plan,

• Conduct compliance audits

• Carry out and conduct annual audit review

• Consult different units for collecting information regarding their annual activities

• Provide advisory service

• Implement external audit recommendations

• Prepare and consolidate quarterly audit reports

• Coordinate all external audits

• Undertake other responsibilities determined by hierarchical supervisors

Job profile

Bachelor’s degree in Public Finances, Accounting or Management with specialization in finance or accounting. Key technical skills & knowledge required:

• Detailed knowledge of financial and audit standards with HR and Financial regulations and procedures

• Good knowledge of financial software

• Planning skills

• Good knowledge and skills in computer applications

• Excellent communication, organization and interpersonal skills

• Report writing and presentation skills

• Excellent problem solving skills and clear logical sense

• High analytical skills

• Time management skills

• Fluent in Kinyarwanda, English and /or French language, knowledge of all is an added advantage;

Click here  to apply

Job description

• Ensure safe drive of RICA staff to and from each trip as planed

• Ensure the vehicle is regularly maintained, serviced and kept in good condition

• Ensure vehicle is timely fuelled, oiled and tyres are always in safe conditions as well as their proper management

• Advise and give feedback to logistics Officer on proper acquisition of suitable vehicles and spare parts

• Able to drive long distances and for long hours

Job profile

Valid Driving License at least category B Key Technical Skills & Knowledge required: • Good knowledge of routes within main area of operational area;

• Strong customer service orientation;

• Diligent attention to detail;

• Diligent attention to safety.

• Ability to work on own initiative;

• Ability to interact with many types of people;

• Ability to maintain an amiable presence;

• Excellent verbal communication skills;

• Team working Skills;

• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

Click here to apply

Job description

Provide legal advice and coordinate the legal activities of RICA;

• Prepare and review legal instruments, including contract agreements and internal regulations to provide legal interpretations and advice on the instruments and regulations;

• Liaise the institution on justice and legal matters with other institutions

• Conduct legal research on RICA mandates

• Conduct pretrial preparations for defending RICA in legal suits;

• Prepare legal pleadings, motions, discovery, stipulations, etc.;

• Review material meant for publication and advise on legal implications;

• Participate in contracts negotiations

• Participate in the settlement of labour disputes;

• Represent RICA in legal proceedings in absence of the Legal Specialist

• Monitor and report on institution’s contracts management and other legal obligations

Job profile

Bachelor’s degree in Law Key Technical skills and Knowledge required :

• High analytical and problem solving skills; • Legal research and analysis in complex areas of law;

• Knowledge of Substantive Law and Legal Procedures;

• Decision making skills

• Contract drafting and negotiation skills;

• Excellent communication skills ;

• Very effective organization skills;

• Team working skills;

• Computer skills;

• Fluent in Kinyarwanda, English and/or French

CLICK HERE TO APPLY

Job description

Follow
– up all payments made on RICA services and imposed fines

• Generate reports for the revenues generated from services and fines imposed on clients

• Improve, maintain and implement income recovery and reconciliation procedures

• Demonstrate commitment to customer care and confidentiality

• Any other relevant duties equal with the post as determined by the supervisor.

Job profile

Bachelor’s degree in Finance, Accounting, Management or Economics Key Technical Skills & Knowledge required:

• Knowledge of cost analysis techniques;

• Knowledge to analysis complex financial information & Produce reports;

• Deep understanding of financial accounts;

• Planning and organisational skills;

• Communication skills; • Strong IT skills, particularly in Financial software (SMART IFMIS);

• Judgment & Decision Making Skills;

• High Analytical Skills;

• Interpersonal skills;

• Time management Skills;

• Complex Problem solving;

• Flexibility Skills; Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

Click here to apply

Job description

Monitor the execution of RICA strategic and action plans • Elaborate and share a reporting template and follow
– up the planned activities

• Collect and analyze reports on implementation progress of activities from different units

• Collaborate with Finance unit in following up the RICA budget execution and provide necessary advice;

• Monitor and evaluate projects implemented by RICA

• Ensure the filing of activities reports, archives and consolidate a database of achievements

• Consolidate accurate periodical reports of activities from department and units

• Undertake other responsibilities determined by hierarchical supervisors

Job profile

Bachelor’s degree in economics, project management, management, development studies, business administration. Key technical skills and knowledge required:

• Knowledge of monitoring and evaluation concepts, systems and tools

• Knowledge to conduct monitoring exercises

• Excellent report writing skills

• Skills in preparation of project briefs

• Computer skills

• Organizational skills

• Communication skills

• High analytical and complex problem solving skills

• Teamwork skills

• Time management skills

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

Click here to apply

Job description

• Lead the formulation of guidelines, technical regulations and procedures related to Registration & Licensing

• Advise on recommendations to be made for the improvement of the activities of Registration &Licensing;

• Advise and assist the management in handling and responding to inquiries and notifications related to Registration & Licensing

• Participate in public awareness activities on Registration & Licensing

• Lead the activities of risks assessment in registration and licensing

• Report and communicate the identified risks and advise the top management on appropriate measures meant to mitigate risks

• Undertake other responsibilities determined by hierarchical supervisors

Job profile

Master’s degree in Crop sciences, Plant breeding, Plant protection, Horticulture, animal sciences, veterinary sciences, food science or Bachelor’s degree in the above fields with 3 years of relevant working experience. Key Technical Skills & Knowledge required:

• Knowledge in agriculture and livestock systems of Rwanda

• Knowledge in relevant standards and laws related to agriculture and livestock inspection;

• Proven ability to perform registration in enforcement activities;

• Experience in agriculture or livestock inspection is desirable

• Research skills • Communication, reporting and writing skills

• Interpersonal and team working skills • Excellent organizational skills;

• Ability to organize, schedule and utilize time well;

• Ability to coordinate, organize and anticipate details for special programs and events;

• Ability to coordinate and handle multiple priorities, to juggle multiple/ conflicting priorities and set priorities;

• Ability to manage multiple projects and to work under pressure;

• Ability to work as a team coordinator and ability to work and make decisions with minimal supervision;

• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage.

Click here to apply

Job description

• Install and configure server operating systems

• Create user domain and set up user accounts, permissions and passwords

• Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure.

• Administrate and maintain computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

• Perform a wide range of system administration duties on MIS database, application, and other servers including install, debug, maintain, upgrade, and general support.

• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.

• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

• Maintain logs related to servers’ as well as maintenance and repair records.

• Perform data backups and disaster recovery operations.

• Coordinate with vendors and with company personnel in order to facilitate purchases.

Job profile

Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Information and Communication Technology, Information Management System, Electronics and Telecommunication Engineering or A1 in Computer Science, Software Engineering, Computer Engineering, Information and Communication Technology, Information Management System, Electronics and Telecommunication Engineering with a certifications in A+,N+ is required, certifications in CCNA,MCSE,MCSD,MCTs, (NET),LAMP,/WAMP Framework or MCITP are an added advantage Key Technical Skills & Knowledge required:

• Ability to research and analyze technology problems, issues, and program requirements.

• Knowledge in data analysis technique, information security and networking

• Knowledge in various operating system installations and configurations

• Good command of oral language skills and writing ability, interpersonal communication skills and ability to work with others under pressure and solve problems.

• Analytical/technical mindset

• Ability to work with confidential or sensitive information with discretion.

• Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage.

Click here to apply

Job description

Develop, coordinate and update RICA quality management system (ISO 9001 and ISO/IEC 17020)

• Identify processes needed for the QMS implementation and maintenance

• Coordinate development of all RICA documents

• Prepare and coordinate execution of quality audit programs for RICA

• Monitor the implementation of preventive and corrective actions in RICA

• Initiate and coordinate processes related to RICA certification and accreditation

• Review, analyse and report on Quality Assurance standards and processes

• Report on analyses and recommends changes to policies, regulations, procedures and training on quality management

• Plan management review meetings and monitor the implementation of the resolutions

• Ensure effective implementation of complaints and appeals handling procedure

• Manage the use of documentations of RICA

Job profile

Bachelor’s degree in Engineering, Chemistry, Agricultural Sciences, Food Sciences, Biology, life sciences with 3 years of relevant working experience or Masters of sciences in Engineering, Chemistry, Agricultural Sciences, Food Sciences, Biology, life sciences. Key technical skills and knowledge required:

• High analytical skills;

• Factual approach to decision making

• Knowledge of inspection approaches and procedures

• Organizational and leadership skills

• Quality assurance skills

• Time management skills

• Decision making skills

• Excellent communication skills.

• Computer skills.

• Fluent in Kinyarwanda, English and/or French.

Click here to apply

Job description

key responsibilities are: Review research materials and reports; Participate in teaching the research paper class and modules; Be the secretary of Experts Committees of research projects; Participate in research activities; Organize presentation and dissemination of researches completed; Undertake additional duties as appropriate

Job profile

Bachelor’s degree in law

Click here  to apply

Women in Rwandan Energy (WIRE) Apprenticeship Opportunities in the Energy Sector

The Women in Rwandan Energy (WIRE) Initiative is a two-year activity funded by the Women’s Global Development and Prosperity (W-GDP) initiative and implemented by the USAID-funded Power Africa East Africa Energy Program. The goal of WIRE is to promote women’s and girls’ participation and inclusion across the energy sector in Rwanda, including by expanding the pool of women workers.

Application form for EAEP apprenticeship opportunities

The East African Energy Program (EAEP) apprenticeship Program is a capacity building activity aimed at equipping young female graduates with energy skills and experience to enable them to launch careers in Rwanda’s energy sector. The EAEP Apprenticeship Program places talented recent female graduates or graduating students from engineering or other sought-after technical energy skills, in paid apprenticeships in energy sector institutions and private energy companies in Rwanda.

 Benefits to participants
This three-month paid Apprenticeship Program offers University and TVET graduates with engineering/ energy-related qualifications and no prior work experience in the energy sector the opportunity to gain skills, first-hand experience, applied methodologies, and techniques while working at one of Rwanda’s energy sector organizations. This may include working on the implementation of energy generation, transmission, and distribution projects, including maintenance and related energy planning and logistics. This on-the-job training in critical energy skills and mentoring is designed to increase employability and lead to permanent employment in the energy sector. The first group of apprentices begun in July 2020 with subsequent groups in 3-month intervals through July 2021.

In addition to the on-the-job experience, participants will receive a stipend and may also take advantage of training in workforce readiness skills that EAEP will provide. This includes report writing, assertive communication, presentation skills, CV writing, time management, teamwork, and business communication. They will augment technical skills gained on the job and help apprentices succeed in gaining employment in the sector.

Energy apprentice requirements:

• Must be a female Rwandan
• Must be a recent graduate (2017-2019) with a Bachelor or in the final year of a Bachelor or a Master’s degree program in energy or related fields (e.g. electrical engineering, electricity and telecommunications, renewable energy, mechanical engineering, electronics, civil engineering, computer sciences, energy economics, planning & logistics).
• IPRC graduates (Advanced Diploma or A1 holder) or in the final year in energy or related fields mentioned above
• Basic understanding of the energy sector in Rwanda
• Demonstrated IT proficiency
• Strong verbal and written communication skills (Kinyarwanda & English/French)
• Motivation and strong desire to take on new challenges and willingness to work in rural settings throughout Rwanda

How to apply

To participate in this apprenticeship opportunity, candidates must demonstrate that they fulfill the above requirements by completing the application form.

Candidates must also submit copies of academic degrees, attach their CV, and include a motivation cover letter specifying the job skills and experience they need to be employed in the energy sector at

aiyakaremye@powerafrica-eaep.org  no later than November 25, 2020. 

Applications that are incomplete or arrive after the closing of business on November 25^th, 2020 will not be considered.

Position Title: Capacity Development and Quality Assurance Officer

Office Location: Kigali, Rwanda

Supervisor Name:                                                    Supervisor Title: Capacity Development Manager

New or Replacement: New Position                     Full or Part-Time: Full-Time

Expected Project End Date: 9/30/2022

Date of Submission: 11/20/2020

 JOB DESCRIPTION

Pact Overview

At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40 countries to improve the lives of those who are challenged by poverty and marginalization. We serve these communities because we envision a world where everyone owns their future. To do this, we build systemic solutions in partnership with local organizations, businesses, and governments that create sustainable and resilient communities where those we serve are heard, capable, and vibrant. Pact is a recognized global leader in international development. Our staff have a range of expertise in areas including public health, capacity development, governance and civil society, natural resource management, poverty, fragile states, monitoring and evaluation, small-scale and artisanal mining, microfinance and more. This expertise is combined in Pact’s unique integrated approach, which focuses on systemic changes needed to improve people’s lives.

Department

Program Delivery (PDEL) – Pact exists to help create a world where those who are poor and marginalized exercise their voice, build their own solutions and take ownership of their future. The Program Delivery Team, contributes to realizing this purpose by: Forging smart partnerships and treating all people with dignity and respect; Applying organizational policies and regulatory compliance appropriately and consistently; Facilitating team spirit among colleagues and promoting the organization through communications; Influencing decision makers through focused, relevant communications; Continually striving to learn and share knowledge and find small ways to make the workplace more enjoyable for all; Cultivating and harvesting innovation; Contributing to the organization’s ability to think and act strategically at all times; Inspiring and spreading our desired organizational culture across the global enterprise.

Position Overview

ACHIEVE is a five-year, USAID-funded global cooperative agreement with the dual objectives of attaining and sustaining HIV epidemic control among at-risk and hard to reach pregnant and breastfeeding (PBF) women, infants, children, and youth, as well as to mitigate the impact of HIV/ AIDS and prevent HIV transmission among these populations; and supporting the transition of prime funding and implementation to capable local partners in order to meet the PEPFAR goal of 70% of funding to local partners.

The aim of ACHIEVE Rwanda is to prevent new HIV infections and reduce vulnerability among orphans and vulnerable children (OVC), and adolescent girls and young women (AGYW) in selected high burden districts in Rwanda. The strategic objectives support GOR strategies and priorities for HIV mitigation and prevention, with an emphasis on minimizing negative impacts of HIV on OVC and AGYW; addressing social, behavioral, and structural drivers of HIV, and improving access to comprehensive SRH and violence response services to prevent new infections.  The project supports OVC services in two districts and DREAMS activities in two districts.  The project also provides capacity development to two local implementing partners to coordinate and support OVC and DREAMS service delivery programming and for USAID and PEPFAR project implementation.

Position Purpose

Pact seeks a Capacity Development and Quality Assurance Officer for the ACHIEVE Rwanda Project. The Capacity Development and Quality Assurance Officer will report to the Capacity Development Manager and will contribute in the coordination of capacity development and quality assurance project activities. The CD and QA Officer will focus efforts on supporting partners implementing USAID PEPFAR OVC and DREAMS activities in Rwanda. The position will strongly contribute and support the collaboration with the project’s Technical; Monitoring, Evaluation, and Learning (MEL); and Grants Management teams to ensure that CD approaches and activities are integrated across all areas of the project.

Key Responsibilities

• Support in the design of the strategy development, implementation, and monitoring of all CD activities for organizational system strengthening and performance.
• Actively contribute in all CD activities, provide technical support, collaborate with the ACHIEVE Rwanda Team to implement CD approaches and strategies based on evidence and in line with state-of-the-art, globally-recognized best practices.
• Support the CD Manager to conduct the capacity and performance assessments (using the Non-US Organization Pre-Award Survey, Integrated Technical and Organizational Capacity Assessment Tool, and Organizational Performance Index) of local implementing partners.
• Support local partners to develop individual capacity action plans tailored to their organizational and technical capacity needs.
• Contribute in the development of capacity development materials and processes for specific areas/topics identified as needed for capacity development of local partners and other project stakeholders, including training, mentoring, and coaching of partners, peer learning, and other methodologies
• Work with CD Manager and other technical staff to provide mentoring, coaching, and technical assistance to local partners for the implementation of their Capacity Action Plans.
• Work with the ACHIEVE Grants Management team on the integration of CD approaches, targets, and reporting into subawards management processes for local partners.
• Support the CD Manager in the management of the mapping and coordination of all project training initiatives, including curriculum development, where needed, and track the project training.
• Support the CD data entry, data use, and learning to improve Local Partners’ program performance,
• In collaboration with the CD Manager and MEL Team, regularly collect, analyze, and report on capacity development data in Pact’s Capacity Solutions Platform.
• Regularly travel to the four districts to provide capacity strengthening support and mentorship to implementing partners to ensure adoption of performance improvement and quality assurance for the service delivery.
• Contribute to project work plans development to integrate the CD priorities, quarterly and annual reports, and other reports and papers summarizing project results and evidence.
• Participate in elaboration of regular reports documenting processes, outputs, and outcomes of capacity development work.
• Collaborate with the MEL team to track and report on the capacity development achievements and indicator results by generating and consolidating the required statistics/data.
• Work with the MEL team and Communication & Outreach Officer to document CD best practices and integrated them into project learning agenda
• Any other duties as assigned.

Basic Requirements

• Bachelor’s degree in project management, development studies, or related field
• 3 years of experience in capacity development, including experience in community mobilization and civil society development
• Experience in building organizational capacity in HIV/AIDS, community health, child welfare, and protection programs, systems strengthening, capacity building, economic strengthening, service delivery, quality improvement, or policy development.
• Excellent grasp of participatory CD methodologies.
• Excellent facilitation and training skills in a variety of health and organizational development topics.
• Demonstrated effective interpersonal and creative problem-solving skills.
• Ability to develop and maintain strong relationships with governments and civil society partners.
• Strong writing and oral presentation skills, including fluency in English and Kinyarwanda.

Preferred Qualifications

• Technical expertise in capacity development,
• Experience implementing USAID and/or PEPFAR-funded health programming
• Nationals only.

 Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.

How to apply

All interested applicants should send the motivation letter and CV through the following e-mail address:

pactrwanda@pactworld.org not later than November 20^th, 2020 at
5h00 pm Rwanda time, mentioning the position title as the subject of the e-mail.

Customer Services Call Centre Assistant

ARC Power provides Affordable, Reliable and Clean solar electricity to communities in Rwanda. We design, develop and install off-grid AC power generation and distribution systems (ARCs) that become the hub of the community and empower families and small businesses to thrive.

Job Category: Electricity provision

Job Subcategory: Customer Services

Job Description

The Customer Service Call Centre Assistant  is responsible for:

The Customer Service Call Centre Assistant works as part of a team of other CSCCA’s to provide 24/7/365 call operations for ARC Power’s customers. This will include:

1. Monitoring customer service lines for customer complaints and customer top up requests.
2. Administering the Customer Issue Log to ensure timely response to customer issues.
3. Liaising with internal support teams to ensure timely resolution of technical issues affecting customers.
4. Logging of Customer Upgrade Requests and notifying these to the technical teams.

The Customer Service Team’s main role is to ensure ARC Power has happy customers continuously using our power.  This is facilitated through regular customer interaction and support and by providing timely responses to their requests. The CSCCA role is crucial in achieving this.

Essential qualifications, skills, and experience  

1. Excellent spoken and written English.
2. Excellent spoken and written Kinyarwandan.
3. High level of competency in Microsoft Office.
4. Displays good organisational and time management skills.
5. Ability and willingness to work independently and on a shift basis.

Desirable qualifications, skills, and experience  

1. Previous experience working in a customer facing call centre.
2. Application deadline – 12 November 2020 (available for interview 13 November 2020)
3. Grade: T4 (salary expectation RWF 150, 000 – RWF 325, 000)

Type of Position: Full time commitment of 4 consecutive shifts out of every eight days, working 12 hours on then 12 hours off alternating between day and night shifts from 7-7.

Location: The position is based in Nyamata, Rwanda. It is expected that the CSCCA will be always based in the office while on shift, including on nights, weekends and public holidays.

Starting monthly salary: RWF 250,000 (gross)

Start date: 16 November 2020

Other benefits and conditions of employment:

1. Training in multiple online programmes including bespoke databases, google suite, and GIS programmes.
2. Experience working for an International Company.
3. Possible potential for career growth as the company grows.

How to apply