Job description
• Assist IPPIS system users through a series of actions, via either phone, email or chats
• Refer to internal MIFOTRA’s databases or external resources to provide accurate tech solutions
• Ensure all issues identified in the system and requirements from IPPIS’s clients are properly logged
• Properly escalate unresolved issues to software developers team
• Provide prompt and accurate feedback to customers
• Ensure data integrity in MIFOTRA’s system
• With support from the PSMM department, prepare user guides and train users of IPPIS about its functionalities
• Prepare accurate and timely reports of IPPIS
• Maintain friendly and professional communication with clients
• Identify any issues related to IPPIS system performance and provide corrective actions/steps
• Participate in MIFOTRA system design and development where applicable to improve user experience
Minimum Qualifications
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Bachelor’s Degree in Computer Science
Experience: 0
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Bachelor’s Degree in Computer Engineering
Experience: 0
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Bachelor’s Degree in Information Management Systems,
Experience: 0
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Bachelor’s Degree in Information Systems
Experience: 0
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Bachelor’s Degree in Information Technology
Experience: 0
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Bachelor’s Degree in Information Communication & Technology
Experience: 0
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Bachelor’s Degree in Business Information Technology
Experience: 0
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Bachelor’s Degree in Computer Systems
Experience: 0
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Bachelor’s Degree in Computer Application Technology
Experience: 0
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Bachelor’s Degree in Computer Science with PGD in Education
Experience: 0
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Bachelor’s degree in Mathematics and Computer Sciences with Education
Experience: 0
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Bachelor’s Degree in Computer Sciences with Education
Experience: 0
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Bachelor’s degree in Computer Science and Management
Experience: 0
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Bachelor’s Degree in Information Systems and management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Proficient in SQL Server or other relational database
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• Good understanding of JavaScript UI frameworks/libraries such as React Js, Angular, or Vue Js
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Good understanding of Node Js
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Ability to provide step by step technical help, both written and verbal
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Ability to diagnose and troubleshoot basic technical issues
