Job Purpose
To identify, review and recover or restructure/restore to performance non-performing debts and make appropriate recommendations to avoid such situations arising in the future in order to mitigate credit risks.
Main Responsibilities
•To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management;
•Contribute to the bank’s profit through writebacks
•Ensure compliance with credit policies, regulatory requirements and best practices in carrying out recovery actions with a view to minimizing credit risks
•Work closely with all banks appointed external agencies(debt collectors, appointed receivers, court bailiffs, lawyers etc…) and other third party vendors
•Partner with the legal unit and lawyers for efficient and effective resolution of matters in court.
•Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank
•Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval.
•Provide professional business support to the Credit Recovery Manager to resolve challenges faced by stressed clients
•To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues;
•Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description.
Daily Responsibilities:
•Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.
•Meeting and call customers, write call reports and sharing with Credit Recovery Manager and file same to customer files.
•Write demand notice and statutory notices to customers under NPL; initiate and follow up related files in CQ, EMRS, and IECMS
•Negotiating with customers to express their willingness to repay and propose different alternatives to get solutions
•reparation of Recovery reports for management and regulator
Educational qualifications and work experience:
•Bachelor’s degree in Finance/Accounting /Economics/ Business/Management/Law
•Professional Qualifications: CPA/ILPD
•3 years of minimum experience in debt collection, recoveries and Credit.
2. Senior Manager, Business Innovation &Projects
Senior Manager, Business Innovation &Projects
Job Purpose
The job holder is responsible for developing and executing comprehensive innovation strategy that drives growth, enhances customer experience, and positions BPR as a leader in the evolving financial landscape. This position requires a deep understanding of the financial services industry, a passion for emerging technologies, and the ability to translate innovative ideas into tangible business solutions.
The job holder is responsible for developing and executing comprehensive innovation strategy that drives growth, enhances customer experience, and positions BPR as a leader in the evolving financial landscape. This position requires a deep understanding of the financial services industry, a passion for emerging technologies, and the ability to translate innovative ideas into tangible business solutions.
Main Responsibilities
•Develop and lead the execution of a long-term innovation strategy aligned with the bank’s overall business objectives.
•Manage the project delivery for the organization.
•Identify emerging trends, disruptive technologies, and market opportunities that can be leveraged to gain a competitive edge.
•Champion a culture of innovation within the bank, fostering creativity, experimentation, and collaboration across departments.
•Secure senior management buy-in and allocate resources to support innovation initiatives.
•Build and maintain strategic relationships with key players in the innovation ecosystem (e.g., fintech startups, venture capitalists, academic institutions).
•Identify and collaborate with external innovation hubs to stay at the forefront of industry trends.
•Drive innovation initiatives that enhance the customer experience across all touchpoints (physical branches, digital channels, mobile banking).
•Lead the development and implementation of new financial products and services that leverage emerging technologies.
•Develop a framework for managing risks and regulatory standards associated with innovation initiatives while fostering a culture of responsible innovation.
Daily Responsibilities:
•Identify and build partnerships that support innovation
•Stakeholder engagement to ensure innovation activities have required support and focus
•Conduct periodic review to ensure overall expenditure is within departmental budget
•Investigates reasons for budget variance and establish ways to reduce the variance
•Carry out continuous market research and intelligence so as to ensure that the innovations unit is agile
Educational qualifications and work experience:
• Bachelor’s degree in business Admin, Finance, Technology or any related field.
• Professional Qualifications in Business, Projects, Technology, or related Qualification.
• Master’s Degree business Admin, Finance, Technology or any related field is an added advantage.
• Minimum 8 years of experience in Business development & ideation, Product development, Design & execution of business plans & strategies, Banking operations, Customer Relationship Management.
3. SENIOR HR BUSINESS PARTNER (x1)
SENIOR HR BUSINESS PARTNER (1)
Job Purpose
The job holder is responsible for delivering best practice HR services and solutions that enhance employee performance, productivity and engagement. This is achieved through close collaboration with line managers, ensuring alignment to the Bank’s business objectives and creating value for all stakeholders
Main Responsibilities
• Supervises a team of HR business partners and advisors who act as the primary HR contact for staff and line management while proactively supporting the delivery of HR Processes.
• Delivering employee lifecycle from goal setting to performance management with a consistent focus on building a high-performing culture of growth, productivity and development.
• Advise and support line managers on people growth strategies and initiatives to ensure retention and development of high-performing and high-potential employees.
• Working with Heads of Function, develop and execute manpower plans, recruitment, and selection as per the Bank’s talent acquisition framework.
• Drive the Talent Management strategy and plans in liaison with the Learning & Development function by identifying and developing training interventions to bridge staff skills and business competency gaps.
• In liaison with the Employee Relations and Wellness function, develop and sustain an enabling work environment for staff, and implement staff recognition, disciplinary, and grievance handling policies and procedures.
• In liaison with line managers, drive the delivery and analysis of employee engagement surveys.
• In liaison with the Reward and Policy function, develop performance-oriented reward and incentive propositions for staff.
• Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience.
• In liaison with line managers, facilitate internal Employee movements and transfers
Daily Responsibilities.
• Liaise with line managers on different HR-related matters
• Track and monitor daily performance, ensure clear KPIs are set and signed off
• Continuous engagements with staff and line managers
• Ensure staff requests are escalated and delivered to responsible people for a timely resolution
• Identify business needs and liaise with responsible managers to close the gaps
• Mentor and ensure development and performance of Business Partnering team
Educational qualifications and work experience:
• Bachelor’s level degree in Human Resource Management (HRM) / Business Administration or related field.
• Professional Qualifications: SHRM-CP, SHRM-SCP, PHRi, SPHRi, CIPD are an added advantage.
• Master’s Degree in HRM/ Business Administration is an added advantage.
• Minimum 5 years’ HR Experience including:
• HR Business Partnering (3 years)
• Manpower Planning, Recruitment & Selection (3 years)
• Organization Design (3 years)
• Performance Management (3 years)
• People Management (3 years)
• Stakeholder Management (3 years)
• Talent Management (2 years)
• Employee Relations (2 years)
• Compensation & Benefits (2 years)
• People Risk Management (2 years)
• Experience in Employee Wellness, Job Evaluation, and Project Management will be an added advantage.
4. HEAD OF HUMAN RESOURCES
Job Purpose
Reporting to the Managing Director, this role is responsible for the development, management and maintenance of human capital programs (includes HR strategy, manpower plans, staff costs management and optimisation), policies and procedures to attract, select, recruit, develop, retain and manage employees to deliver the Bank’s strategy and business plans.
Main Responsibilities
•Lead and Direct the Human Resource team and staff.
•Is a member of the BPR Bank Executive Committee;
•Liaises with the Managing Director and Heads of Department to prepare and implement the HR strategy;
•Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
•Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, health and safety, succession planning, employee relations, industrial.
•Manages human resource operations by recruiting, selecting, orienting, training, counselling, and staff discipline and grievance handling; planning, monitoring, appraising and reviewing staff performance; developing/maintaining staff benefit, reward and recognition programs; determining productivity, quality, and customer-service strategies and implementing change.
•Supports management by providing human resources advice, counsel, and decisions; analysing information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
•Complies with legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
•Develops and maintains risk and compliance controls for the HR Department.
•Maintains relationships with key stakeholders: Board HR Committees, executive and senior management, industry/regulatory bodies, trade union leadership, key consultants and service providers.
Educational qualifications and work experience:
•Bachelor’s level degree in Business related field with statutory HR professional qualifications.
•Master’s Degree in Human Resource/Equivalence is an added advantage.
•8 or more years of progressive experience (preferably from large organizations) in Human Resource Management with at least 5 years at senior management level.
•Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
•Have appreciation and operating knowledge of the banking industry, market, trends as well as challenges
•Sound understanding of statutory and regulatory requirements of corporate governance, risk management, business and banking operations.
•Demonstrable cross-cultural, people and relationship management skills, networking and negotiation skills, team motivation and leadership competence.
