Job Description
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
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Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
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Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
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Respond to customer enquiries by phone, email, social media, and live chat daily.
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Process applications and customer documentation according to relevant policies and regulations.
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File records and documents of customer interactions according to existing guidelines.
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Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
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Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
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Perform regular testing on our products and services.
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Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
Requirements
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Exceptional spoken and written communication skills in English
What’s good to have
- University degree in marketing, computer science, or any related field
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in other languages in addition to English
Benefits
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Growth-inducing challenges
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Productive work atmosphere
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Cooperation, support, and empowerment
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Career progression opportunities
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Market-based salary
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Annual performance bonus
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Health benefits
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Casual dress code
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Travel and internet allowances
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