Job Description

1. Compile and analyze financial information to prepare financial statements including monthly and annual accounts and Ensure compliance with financial rules and regulations
2. Ensure financial records are maintained in compliance with accepted policies and procedures
3. Review entries and corrects errors and inconsistencies in financial entries, documents and reports.
4. Determines proper handling of financial transactions and approves transactions with in designated limits.
5. Ensure accurate and timely monthly, quarterly and annualy according to procedures
6. Adhere to internal and external reporting deadlines.
7. Be responsible for tax obligations
8. Review of accounts payables and weekly check runs
9. Monitor compliance with financial rules and regulations in forth and institutional procedures
10.Daily and monthly report and reconcilitions
11. Reports, analyses and ensure integrity of all financial information.
12. Contribute to the hospital environmental hygiene
13. Participating in quality assurance and quality improvement of the hospital.
14. Submit monthly, quarterly and annually report to the supervisor
15. Perform any other duties as assigned by immediate line Manager.

Job Description

1. Collect periodically the claims from customers in the suggestion boxes for analysis
2. Participate actively in the analysis process
3. Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions.
4. Ensure the proper follow up of the recovery plan
5. Management of all problems related to customers
6. Identify and report on performance constraints
7. Ensure proactive systems to maintain operational performance in collaboration with other services
8. Professional appearance and commitment of customer care
9. To ensure the office, customer area and their personal appearance is at the highest level of clean line
10. Submit monthly, quarterly and annually report to the supervisor
11. Perform other related duties as required

Job Description

1. Storing, arranging, indexing and classifying records;
2. Facilitating the development of filing systems, and maintaining them to meet administrative, legal and financial requirements;
3. Overseeing the management of electronic and/or paper-based information;
4. Setting up, maintaining, reviewing and documenting records systems;
5. Identifying the most appropriate records management resources;
6. Managing the changeover from paper to electronic records management systems;
7. Preserving institution memory and heritage;
8. Enabling appropriate access to information;
9. Responding to internal and/or external information enquiries;
10. Training and supervising records staff;
11. Submit monthly, quarterly and annually report to the supervisor
12. Perform other related duties as required

Job Description

1. Managing all the cash transactions in their place of work
2. Maintaining daily account of the daily transactions
3. Checking the daily cash balance
4. Interacting with the customers that come to the counter
5.Guiding and solving queries of customers
6. Checking for the price on the price list correctly
7. Providing training and assistance to new joined cashiers
8. Reporting discrepancies they find within the accounts to their superiors
9. Make daily report of transactions
10.Contribute to the hospital environmental hygiene
11. Participating in quality assurance and quality improvement of the hospital
12.Perform any other duties as assigned by immediate line Manager.
13. Submit monthly, quarterly and annually report to the supervisor

Job Description

1. Run errands as required by the health center
2. Conducting basic maintenance checks
3. Maintaining vehicle hygiene
4. Checking all relevant equipments
5. Regularly keep vehicle maintenance records and fuel consumption
6. Keeping logs and collecting daily schedules
7. Perform any other duties as assigned by immediate line Manager.
8. Submit monthly, quarterly and annually report to the supervisor

Job Description

1. Recieve and enter data relating cash received in system
2. Collect and verify receipts for all services sales according to applicable rates
3. Ensure collection of payments by all inpatients and outpatients from cashiers
4. Depositing all the collected cash on institutions account in Bank
5. Ensure full management of all documents relating caisse
6. Depositing checks and payment orders
7. Prepare reports monthly, quarterly and annually and respond to inquiries concerning payment issues raised by patients.
8. Contribute to the hospital environmental hygiene
9. Participating in quality assurance and quality improvement of the hospital
10. Perform any other duties as assigned by immediate line Manager
11. Submit monthly, quarterly and annually report to the supervisor

Job Description

1. Ensuring hospital credit control and internal control are adhered to
2. Analysing debtor information and data with the aim of enhancing credit control measures
3. Facilitating effectively revenue capture
4. Maintaining and managing customer relationship
5. Organise, supervise and control all billing and revenue collection activities
6. Be responsible of internal recovery and produce a weekly report on payment of hospitalized patients in Collaborations with matrons and those responsible for social cases in the hospital
7. Be responsible for external recovery to clients with third party contract with the institution and produce a monthly report regarding the payment status of each client.
8. Follow up of transmission of credits from ward clerk to cashiers then to billing and invoicing officers
9. Ensure fully management and execution of Ministry of Health tariff respecting categories elaborated on the tariff
10. Establish paying arrangements with patients ,monitor payments, following up with patients when payment lapses occurs
11. Communicate with patients and/or health insurance companies on regular basis to insure all invoices are paid on time.
12. Contribute to the hospital environmental hygiene
13. Participating in quality assurance and quality improvement of the hospital.
14. Perform any other duties as assigned by immediate line Manager.
15. Submit monthly, quarterly and annually report to the supervisor

Job Description

1. Coordinate all activities in the unit
2. Identify user needs and system functionality and ensuring that ICT facilities meet these needs;
3. Planning, budgeting, developing and implementing the ICT action plan,
4. To design and implement the DH strategy for development of information systems and technology
5. Maintaining and developing a modern, cost effective, stable and secure ICT infrastructure available 24 hours.
6. Scheduling upgrades and security backups of hardware and software systems;
7. Setting up and monitoring contracts with external suppliers for the provision of technical support as required;
8. Developing, in liaison with HR, a formalized training programme for all users with the aim of raising skills, standards and awareness in the use of ICT applications
9. Ensuring that software licensing laws are adhered to;
10. Providing secure access to the network for remote users;
11. To ensure capacity building by planning and finding trainings for end users and ICT staff
12. To ensure relation with external ICT companies
13. To establish the ICT monthly, semester and annual reports and submit it to head of departments
14. To ensure that DH web site and other web based communication platform are well managed
15. To ensure effective support in all department in ICT issues
16. To ensure the integrity, security and confidentiality of data kept in department
17. Ensure continuous improvement of the institution performance standards to achieve planed goals and objectives
18. Submit monthly, quarterly and annually report to the supervisor

19. Perform other related duties as required

Job Description

1. Participate in elaboration and analysis of annual action plan of the hospital and business plan for health centers.
2. To prepare quarterly, half-yearly and annually technical report of Global Fund Project within the hospital and health center.
3. Verify the completeness and promptitude of quarterly reports of health centers and hospital for Global Fund.
4. Ensure the secretary ship of the hospital monitoring and evaluation meetings.
5. Participate in hospital quarterly evaluations of PBF.
6. Participate in the meetings and other activities of the hospital to promote its field.
7. Participate in training and research.
8. Organize or conduct different sessions of planning and make sure the improved and evaluated plans
9. Organize and conduct monthly data verification and validation meetings.
10. Prepare monthly meeting evaluation of various programs (PNILP, PNILT, EPI, RFHP, GF etc…
11. Present once a month the data related to the programs during the coordination meeting’s health facilities.
12. Compile data on program activities (GF) and make a quarterly technical report of the Hospital at upper level.
13. Work closely with accreditation unit and research and education unit based on data to improve different programs through planning and research results.
14. Perform timely the quarterly service inventory of all required and existing materials, equipment and instruments.
15. Perform timely the required requisition to avoid the service interruption.
16. Ensure consolidation and timely production of quality HIS data, and relevant reports to facilitate decision making at district and upward reporting to ministry of health and local government.
17. Ensure accountability of all stakeholders in terms of resources and results.
18. Prepare quarterly technical reports of the activities of components of the Supervision in the radiation zone of the hospital and make a synthesis of the hospital ` report and transmit it to the administration.
19. Coordinate the activities of the analysis of campaign results. (Vaccination, FP ….).
20. Monitor the execution schedule of supervision.
21. Synthetize monthly reports of supervision activities and forward to management.
22. Identify activities to be monitored for the next quarter and propose to the Management.
23. Develop and reserve a copy of the summary of the results of quality assessment in hospital and the steering committee of the administrative district.
24. File the order’s receipt signed by the chairman of steering committee of the administrative district.
25. To file the quality assessment tool.
26. Participate in the meeting of accreditation steering committee.
27. Evaluation of implementation of hospital budget as planned.
28. Do every task else requested by his or her supervisor.
29. Identify information requirements of components concerning planning, monitoring and evaluation
30. Ensure that the established guidelines on project monitoring and evaluation for different departments components are respected
31. Implement the project monitoring and evaluation strategy, and recommend any possible changes based on the lessons learned at hospital level
32. Assist in improving communication and information sharing between different department
33. Review the performance indicators and reports produced by different departments and suggest necessary changes;
34. Monitor and report on the performance of the programs in the hospital
35. Prepare quarterly and annual monitoring & Evaluation reports, and assist in the preparation of the annual work plans.
36. Participating in quality assurance and quality improvement of the hospital
37. Submit monthly, quarterly and annually report to the supervisor

Minimum Qualifications

• Bachelor’s Degree in Economics

  0 Year of relevant experience

• Bachelor’s Degree in Public Policy

  0 Year of relevant experience

• Master’s Degree in Public Policy

  0 Year of relevant experience

• Bachelor’s Degree in Management

  0 Year of relevant experience

• Bachelor’s Degree in Development Studies

  0 Year of relevant experience

• Bachelor’s Degree in Statistics

  0 Year of relevant experience

• Bachelor’s Degree in Monitoring & Evaluation

  0 Year of relevant experience

• Master’s Degree in Economics

  0 Year of relevant experience

• Master’s Degree in Management

  0 Year of relevant experience

• Master’s Degree in Development Studies

  0 Year of relevant experience

• Master’s Degree in Statistics

  0 Year of relevant experience

• Master’s Degree in Monitoring & Evaluation

  0 Year of relevant experience

• Bachelor’s Degree in Project Management and Planning

  0 Year of relevant experience

• Bachelor’s Degree in Development Planning

  0 Year of relevant experience

• Master’s Degree in Development Planning

  0 Year of relevant experience

• Master’s Degree in Project Management and Planning

  0 Year of relevant experience

• Master’s Degree in Business Administration

  0 Year of relevant experience

• Bachelor’s Degree in Public Health

  0 Year of relevant experience

• Master’s Degree in Public Health

  0 Year of relevant experience

• Bachelor’s Degree in Finance

  0 Year of relevant experience

• Master’s Degree in Finance

  0 Year of relevant experience

• Bachelor’s Degree in Business Administration

  0 Year of relevant experience

• Master’s Degree in Health Care Administration

  0 Year of relevant experience
  
  
  

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Capabilities in quality assurance of documents

• Knowledge of the Country’s development planning framework and guiding documents

• Knowledge of planning, Monitoring and Evaluation concepts

• Understanding of research (methodology, tools) and data analysis and reporting

• Knowledge of results-based management and its application to development planning

• Resource management skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Knowledge and understanding of the Rwandan Health system

• Analytical skills;

Click here to apply

Job Description

– Elaborate a local strategy on animal resources, monitor its implementation at Sector level and produce consolidated reports thereof;
– Organize, in collaboration with relevant stakeholders, trainings and public awareness campaigns meant to disseminate new livestock technologies among beneficiaries;
– Supervise the identification and mapping of animal diseases prevailing at the Sector level and advise on the preventive and reactive measures across the District;
– Supervise the distribution of veterinary inputs (including carrying out artificial insemination) and improvement of animal breeds;
– Maintain an updated database of associations, cooperatives and individuals involved in animal rearing, fishing activities registered in the District;
– Supervise the implementation of programs meant for improving commercialization outlets for animal products including their certification.

Job Description

– Coordinate the inclusive identification of vulnerable groups in HOREZO IDP MODEL and their needs in accordance with the criteria established by higher authorities;
– Implement the District’s empowerment strategy for vulnerable groups towards their graduation in HOREZO IDP MODEL;
– Monitor and evaluate the impact of project or initiatives within HOREZO IDP MODEL and produce
– consolidated reports thereof;
– Monitor the functioning of population in HOREZO IDP MODEL and produce consolidated reports thereof;
– Organize, in collaboration with other stakeholders, campaigns (training, workshops, meetings, etc.) aimed at improving the inclusive development in HOREZO IDP MODEL;
– Develop and keep updated a database of vulnerable groups as well as graduates living in HOREZO IDP MODEL.
– Implement the District’s strategy on community health and sanitation in line with national policies and programs in HOREZO IDP MODEL;
– Organize and conduct public awareness campaigns in HOREZO IDP MODEL on health and sanitation issues, including diseases and malnutrition prevention and control;
– Conduct campaigns meant to promote savings, and undertake advocacy action to promote networking and build synergies with micro credit and saving organizations to facilitate local population to access finances;
– Facilitate gathering data related to the employment status within HOREZO IDP MODEL
– Coordinate all activities within HOREZO IDP MODEL

JOB OPPORTUNITY

BRAC is the world’s largest, and leading development organization dedicated to poverty alleviation and empowerment of the poor. Initiated in Bangladesh in 1972, BRAC now operates in 11 countries across Asia, Africa. To counter poverty and promote social empowerment, BRAC strategically integrates development programs in microfinance, agriculture, health, education, human rights and legal aid, community empowerment and more.

BRAC Rwanda Microfinance Company PLC is registered with Rwanda Development Board in September 2018 and was approved license from National Bank of Rwanda to operate Microfinance and other financial services in Rwanda. BRAC Rwanda is looking for competent, dynamic and self-motivated Rwandans to fill the following regular position.

Position: IT Officer

Job location: BRAC Rwanda Country Office

Reporting to: IT Manager

Purpose

The IT Officer will provide fast and useful technical assistance on computer systems and Network. He/She will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Officer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Major Duties and Responsibilities: 

• Provide an efficient single point of customer contact with IT department regarding incidents and service requests through the available communication channels (phone, email, service desk tools).
• Deliver first line ICT support services such as password resets, user accounts locking / unlocking, and general inquiries.
• Respond to system alerts and check monitoring tools for support interventions
• Prepare and process incident and change reports, among others
• Ensure that all reported or identified incidents and service requests are logged into the JIRA service desk tool, well categorized, prioritized and assigned to the appropriate internal or external technical support person.
• Escalate where appropriate, to other relevant stakeholders of high impact incidents and follow through to complete resolution of such incidents
• Solicit feedback and issue resolution progress from technical teams and provide regular updates to users regarding incidents and service requests.
• Ensure all relevant service desk processes and procedures are up to date, identifying process improvements where possible.
• Analyze trends, investigate recurring incidents, evaluate and produce documented resolutions, in order to prevent future problems which ultimately impact on BRAC front-line service delivery.
• Undertake all end-of-day processes to ensure timely start of operations the next day
  
  
  

Other responsibilities 

• Develop and maintain own knowledge, expertise, and professionalism.
• Keep abreast of current developments in microfinance and IT industry.

• Remain current with organization’s technological requirements and new developments in the industry.
• Meet personal training and development needs through relevant professional and commercial training and networking.
• Capable of performing overnight shifts if required

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
  
  
  

Knowledge, Skills & Competencies:

• Good knowledge of TCPIP communication protocol
• Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as JIRA or any other.
• Experience in documenting processes and monitoring performance metrics.
• Moderate knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.
• Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
• Commitment to the BRAC International mission, core values the ability to incorporate the mission and values in the workplace.
• Must be proficient in written and spoken English.

Educational Qualifications and experience 

• Bachelors’ Degree in Computer Science or IT, Computer Science related field from recognized university with 3-5 years of experience as an IT Officer.

• Professional certifications such as CompTIA A+, ITIL, CCNA or CCNP is an added advantage.
• Basic knowledge in SQL Database script development

If you feel you are the right match for the above mentioned position, please follow the application instructions accordingly. Candidates need to send a signed Cover letter in PDF format indicating the title of position applied for, updated CV mentioning educational grades, years of experience, and notarized copies of academic qualifications. All those documents should be sent through email: recruitment.rwanda@brac.net,

Please note that only short listed candidates will be called for interview. 

Application deadline: 17th/6/2022 at 16hrs. 

JOB ANNOUNCEMENT

Position: Community Based Protection Officer

Duty Station: Karongi

Job type: Full time

Duration: Fixed Term with Extension Possibility.

Introduction 

Prison Fellowship Rwanda (PFR) is a non-profit organization that works in partnership with the government of Rwanda and its relevant agencies, local and international partners, and volunteers to foster restorative justice, unity and reconciliation, peacebuilding, psychosocial healing initiatives, promotion of human rights and provision of legal assistance and development in Rwanda. Prison Fellowship Rwanda was founded on 01/07/1995, and affiliated with the Prison Fellowship International in 1997. It was officially registered and recognized by the ministerial order no 037/17, of 23/10/2002 as a non-profit organization and published in the official gazette of the Republic of Rwanda in 2002.

Prison Fellowship Rwanda in partnership with the United Nations High Commissioner for Refugees (UNHCR) and the Ministry in Charge of Emergency Management (MINEMA) is implementing a Community Based Protection & Legal Assistance Project focusing on refugees and asylum seekers living in urban areas of Kigali and Huye and refugees living in all six camps (Kiziba, Nyabiheke, Mugombwa, Huye, Kigeme, Mahama and Kigali Modern). The objective of the project is to strengthen community engagement and empowerment in a systematized and comprehensive manner in collaboration with UNHCR and other partners as well as strengthen resilience in the community and provide support to different groups, activate and manage community centers focusing on youth and ensuring that the centers are safer spaces to persons of concern of all age, gender and diversity backgrounds. The project will further ensure access to justice and respect for human rights by ensuring legal assistance, civil registration, and documentation for refugees living in the camps and urban areas.

Currently Prison Fellowship Rwanda is looking for qualified and highly motivated candidates of high moral character and professional integrity to fulfill the position of Community-Based Protection Officer at Kiziba Camp. Under the supervision of the CBP Coordinator, the Community based protection officer will undertake the following specific tasks:

• Ensuring that all project components are implemented according to the project plans, in order to meet all goals and objectives;
• Be responsible to support the day-to-day management of the project to ensure its effective, efficient and cost-sensitive management;
• Ensure the annual and quarterly planning, implementation of activities, monitoring/reviewing of activities, and timely reporting as per project agreement;
• Monitor project plans and ensure the overall coordination of the project activities and coordinate the work of community mobilizers/volunteers;
• Be responsible for the elaboration of progress, annual and other types of reports;
• Develop and encourage new and innovative solutions that will contribute to sustainable improvements in the well-being of refugees;
• Contributing towards the development of IEC materials;
• Represent the organization in different meetings and other relevant events related to the project;
• Ensure a strong collaboration with partners including UNHCR, MINEMA and other implementing partners on the field;
• Ensure communication is strengthened in close coordination with Communication officer and volunteers;
• Perform any other task assigned by the management in relation to a success of the project.
  
  
  

QUALIFICATIONS

• A bachelor’s degree in Project Management, Economics, human resources management, Social Sciences, Clinical Psychology, Social Work, Anthropology, Law, Education or Conflict/Peace Studies, or any other relevant field. A master’s degree is an added value.

ESSENTIAL SKILLS AND EXPERIENCE.

• At least 3 years of experience working in the field with direct engagement with persons of concern. Demonstrated expertise in the field of protection, community rehabilitation services, counseling, or related areas as well as project administration and coordination, including monitoring, control, reporting, and resource management, preferably within a non-profit organization.
• Demonstrated experience in team management and planning;
• Experience in coordinating community-based rehabilitation activities/programs;
• Experience in working closely with governmental/local authorities and other (inter)national NGO’s;
• Good ability to write clear and well-argued reports on program outcomes and impact;
• Ability to operate Microsoft Word, Excel, and PowerPoint;
• Ability to manage a heavy workload, delegate tasks/responsibilities and constantly reassess priorities;
•  Capacity to initiate new ideas and put them into action;
• Being an honest, reliable, and very accurate person;
• Strong interpersonal and motivational skills;
• Excellent communication skills both verbal and in writing;
• Fluent English and Kinyarwanda both verbal and written;
• Working knowledge of French.

HOW TO APPLY.

To apply for this position, please send your motivation letter, CV, Degree, other certificates and at least two recommendation letters from your previous employer with a church recommendation as a must to: recruitment.pfrwanda@gmail.com and mention the title of the position in the subject line of the email and location applied for.

The application should be addressed to the Executive Director of Prison Fellowship Rwanda with the subject “Community Based Protection Officer” and the document should be in single PDF format. Apply before 16th June 2022. Only shortlisted candidates will be contacted.

For more information about Prison Fellowship Rwanda, consult: www.pfrwanda.org

JOB OFFER

FIELD M&E SPECIALIST

If you have a taste for challenges, a real commitment to development and a deep sensitivity towards vulnerable people in general and persons with disabilities in particular, then this recruitment notice is for you!

Fédération Handicap International, which implements its programs under its operational, branding name of “Humanity & Inclusion” (HI), is seeking a Field M&E Specialist for an anticipated multiyear USAID-funded Inclusive Education activity in Rwanda.

Reporting to the Regional MEAL Manager, the Field M&E specialist is an expert in charge of declining and implementing, for a possibly fixed period, HI’s institutional monitoring & evaluation and project management frameworks in the HI Rwanda program to which he/she is assigned. He or she is responsible for providing expertise and training to the operational and technical teams in the design of project management, monitoring & evaluation tools, and in the collection and in the analysis of all the data and information needed to monitor project performance.

This position is contingent upon donor approval and funding.

DESCRIPTION OF ASSIGNMENTS

The Field M&E specialist will be entitled to performing the following missions:

Mission 1: Strategy and steering 

• Contributes to defining the MEAL action plan with regard to monitoring & evaluation and project management priorities;
• Forwards to the Programme / Regional MEAL manager any information or difficulties that could help improve systems;
• Helps drive the performance of MEAL department.

Mission 2 : Standards and expertise

Responsibility 1: Is responsible for developing project management systems (frameworks and tools) in line with existing institutional frameworks

• Analyses practices for implementing PME operational processes;
• In close collaboration with the MEAL Manager, defines or improves project management systems that are adapted to the context and ensure compliance with HI standards;
• Contributes to the improvement of monitoring & evaluation and all aspects of project management by supplying tools that help ensure the quality of the projects and programme;
• Interacts with the other departments to ensure consistency in the tools used and a pertinent response to needs.

Responsibility 2: Is responsible for developing results monitoring & evaluation systems in line with existing institutional frameworks

• Analyses the project evaluations conducted, as well as the indicators and other quality monitoring tools;
• Conducts these analyses with a view to harmonising and improving project monitoring & evaluation practices;
• In close collaboration with the MEAL Manager, defines monitoring and evaluation frameworks that are adapted to the context and ensure compliance with HI standards, including outcomes measurement, annual self-evaluations and follow-up of the internal or external evaluations conducted.
• In conjunction with the technical specialists, defines institutional quality frameworks, including processes for situation and needs analyses and the targeting of target groups, the choice of indicators and evaluation questions.

Responsibility 3 : Supports and trains operational and technical teams to implement the minimum project management, results monitoring & evaluation processes described in PME (Planning, Monitoring & Evaluation) policy and guidelines

• Trains and supports project managers in the PME methodological guidelines and their application to the specific context of their geographical area of intervention;
• In particular, trains and accompanies operational and technical teams in project initial assessment and design and, if necessary, helps them develop theories of change;
• Trains and accompanies operational and technical teams to implement the established monitoring & evaluation systems;
• Provides project managers with technical support and trains project teams and surveyors in monitoring methods and conducting surveys. In particular, supports the design of questionnaires and survey protocols;

Mission 3 : Operational implementation

Responsibility 1: Conducts or coordinates project quality evaluations and audits in accordance with the priorities defined by the operational and technical teams

• Writes the terms of reference for the mission and recruits the members of the evaluation team;
• Defines or validates the methodology to be employed;
• Ensures the effective collection and analysis of the findings;
• Writes or validates the evaluation report.

Responsibility 2: Contributes to the external representation and promotion of HI’s expertise.

• Upon request, represents HI’s monitoring & evaluation expertise in all relevant networks in his or her geographical area of intervention.

Mission 4: Emergency preparedness and response 

• Contributes to the programme’s emergency preparedness actions and, in an emergency, adapts his or her working methods to contribute to an effective humanitarian approach by HI.
  
  
  

REQUIRED QUALIFICATIONS 

Subject matter expert in human sciences – sociology/ anthropology/ political science/ evaluation or epidemiology. Field experience of at least 3 years, with significant experience in project evaluation and conducting studies

ABOUT OUR ORGANISATION 

Humanity & Inclusion (HI) is a solidarity organization international committed to the rights of persons with disabilities, of people in a situation of vulnerability, and in general for human rights. Respect and the dignity of people concerned and beneficiaries of the actions and communities are at the heart of the staff and collaborators of HI, in all contexts of intervention.

Our code of conduct is a key element to the implementation of the institutional policies that set out the fundamental principles in the protection of our beneficiaries – especially the most vulnerable – against any form of abuse be of power, harassment, sexual exploitation and abuse, by our own staff. These policies include, but are not limited to:

• Protection of Beneficiaries against Exploitation and Abuse Sexual
• Child Protection
• Fight against Fraud and Corruption.

All our representatives are expected to conduct themselves in a manner consistent with our code of conduct. Any violations of those policy will be treated seriously.

TERMES AND CONDITIONS OF SUBMISSION 

The application file must include a letter of motivation addressed to the Country Manager of HI in Rwanda, accompanied by the coordinates of 3 professional references related to the position, certificates of services rendered, a detailed Curriculum Vitae and a copy of each diploma (3 pages max). Complete applications must be submitted by e mail no later than midnight on 21st June 2022; to the following addresses: recrutement@rwanda.hi.org with in subject: MEALSPEC-HI-202206

Only pre-selected candidates will be contacted to take the tests.

N.B: HI strongly encourages women candidates and persons with disabilities to apply.

(In accordance with the law into force, persons with disabilities will be given priority in the event of equal professional competence or the same mark at the end of the written tests and interviews)

Mélanie GEISER

Country Manager

Company: Editec / GOAT Interactive

Position: Swahili Speaking-customer service Agent

Job Location: Kigali-Rwanda

About Us:

GOAT Interactive is a brand new and separate business in the Editec Group, and its objective is simple: to harness and supercharge the power of its brands to lead them to a podium position in all markets they operate in. As Editec’s Online arm, GOAT Interactive is a fast-expanding company operating across 20+ markets in Africa under flagship brands such as PremierBet,, MercuryBet, Ogabet, and more.

Description

Our fundamental technology strategy is to strengthen its presence globally through developing unique offerings that will be future-proof and enable new innovative features to be delivered to our customers.

You can find additional more information on: http://www.goatinteractive.co

To manage our rapid growth, we are currently looking for qualified, competent and experienced candidates to fill the following position:

Position: Swahili Speaking – Customer Service Agent

Key Responsibilities

• Respond to customer queries received via live chat/email/social media platforms and offer appropriate responses/ solutions to ensure superior service delivery while adhering to set processes and procedures.

• Provide accurate information and educate customers on how to use our products and services.

• Handle customer interactions in a courteous and professional manner.

• Assist Swahili and English Speaking customers via live chat/email/social media platforms.

• Follow-up on open escalated queries and completed requests to meet and exceed customer expectations.

• Escalate pertinent information (observations and occurrences) to management in a timely manner.

• Participate in operational and customer service improvement initiatives.

• Proactively propose improvements and feedback in processes and ways of working to management.

• Provide excellent quality customer service and other duties as assigned
  
  
  

Educational qualification 

• General education degree, or equivalent

Requirements

• Must be Rwandan
• At least 1 year of experience working in customer support.
• Strong written communication skills in both Kiswahili (Tanzania Swahili) and English
• Strong oral communication skills in English and Swahili
• Excellent email etiquette
• Highly organized and detail-oriented
• Ambitious, energetic and thrives under pressure
• Excellent communication and interpersonal skills
• Team player open to share knowledge and to support colleagues
• Ability to navigate through multiple computer applications with speed and accuracy

How to apply

Premier East Africa Ltd (PEAL) is an equal opportunities employer, if your career expectations match this exciting opportunity, please submit your cover letter, and CV to our human resource and office Administration manager at d.mukundente@premierbet.com before the 17th of June 2022

Job Title: Sales& Marketing Officer (Paid on commission)

Location: Kigali – Rwanda

Key Responsibilities

• Hunt and follow potential buyers in consultation with the consulting team.
• Welcoming customers as well as ascertaining what they need and making follow up to ensure excellent service for them.
• Maintaining and developing existing and new customers
• Describing company Services to enable the client explore various options and choices.
• Tailoring services to individual clients by presenting options based upon prospective client lifestyle, needs and goals.
• Report on activity to the Marketing Manager.

Qualifications

We are looking for a motivated individual with outstanding skills to join our team and make the company fully functional.

The ideal candidate will have:

• Hold a degree in Sales/ Marketing
• Relevant working experience
• Self-driven, have a developed teamwork spirit; Excellent interpersonal communication skills both verbal and written;
• Attitude for persuasion and negotiation, Ability to create and deliver client presentations;
• Ability to meet and/or exceed monthly and quarterly sales target.
• Having good English and French speaking and writing skills;
• Must be creative, propose original campaigns, take initiatives;

How to apply

Interested applicants should send their CV and cover letter (PDF both merged in one document) to h.r@matthewindustries.org  not later than June 30th  2022.

Only shortlisted candidates will be contacted for further steps.

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