Director of Medical and Allied Health Sciences Services Unit at NYANZA DISTRICT HEALTH :(Deadline:03-08-2022)

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July 27, 2022

VACANCY ANNOUNCEMENT

IN THE FRAMEWORK OF ENSURING THE FULL FUNCTIONNING AND DAILY OPERATIONALIZATION OF RWANDA COUNCIL OF VETERINARY DOCTORS

BACKGROUND INFORMATION TO THE RECRUITMENT

The Law N° 56/2013 of 09/08/2013 establishing Rwanda Council of Veterinary Doctors (RCVD) and determining its mission, organization and functioning was gazetted on 21/10/2013. RCVD is a statutory body which is mandated to ensure that its members provide quality and reliable services as far as the veterinary profession is concerned ;

The specific mission of the Council include the following :

To control entry of persons into practice of the profession, set professional conditions for admission and decide on applications for the practice of the profession ;
To ensure that all members comply with the rules, standards and code of ethics of veterinary profession ;
To be responsible for the honor and dignity of the veterinary profession ;
To protect and promote the interest of the veterinary profession ;
To resolve conflicts and settle disputes that may arise between a member of the Council and his/her client ;
To monitor and exercise disciplinary measures over the members of the Council ;
To participate in the development of curricula and teaching programs for veterinary doctors, veterinary technicians and other animal husbandry experts ;
To regularly train the members of the Council and assist those that have just finished their studies to get experience in the profession ;
To intervene in cases requiring the expertise of veterinary doctors ;
To cooperate with regional and international Councils.

In context of the above and as a further step in building and developing the Council, RCVD intends to use part of its funds to recruit TWO staff (the Head of Department of Research & Professional Development and the Accounting secretary) to improve full functioning and daily operationalization of RCVD. Females applications are strongly encouraged.

TERMS OF REFERENCE

Terms of Reference for the Head of Department of Research & Professional Development

Location

The person to be recruited will be based in Kigali City / RCVD Head Office. Sometimes field missions in different regions of operation of RCVD.

Major tasks and responsibilities

Under the supervision of the Executive Secretary of RCVD, the Head of Department of Research & Professional Development is responsible for, but not limited to, the following tasks :

To support the capacity building program of the Council members (continuous professional development, professional internship) ;
To plan and coordinate on annually basis during November and December the licensing exercise of the Council members ;
To coordinate research activities directed to the areas covered by the veterinary profession ;
To assist the Executive Secretary in the development of profitable projects on behalf of the Council ;
To assist the Executive Secretary in the implementation of MoUs / Agreements signed between RCVD and its partners ;
To design and monitor resource mobilization systems and strategies for the Council ;
To prepare the action plan and budget proposal for the department ;
To perform any other duties as may be assigned to him/her by the Executive Secretary of the Council.

Reporting obligations

The Head of Department of Research & Professional Development will produce monthly, quarterly, annual reports and overall progress of activities and submit on a monthly basis to the Executive Secretary of RCVD ;

Remuneration

The Head of Department of Research & Professional Development will be offered an attractive package commensurate with performance and there will be additional benefits.

Duration of the contract

It will be signed a contract for an initial period of Three years which can be renewable depending on the performance, starting from 16 August 2022. It includes a probation period of six months.

Supervision & Reporting arrangements

The Head of Department of Research & Professional Development will be supervised by the Executive Secretary of RCVD who will approve all his/her reports.
Profile / Required qualifications and experience

Must possess at least a Master’s Degree in Veterinary Medicine ;
Be registered with RCVD and have a License for 2022 ;

Have at least 5 years of relevant experience. Knowledge and proven experience of both field veterinary work and strategic analysis of policy development are a strong asset ;
Have a publication background both in nationally as well as internationally recognized journals in the area of veterinary medicine ;
Proven experience in resource mobilization ;
Excellent conceptual, analytical and writing skills ;
Very good command of computer, data and information systems management and capable of working independently ;
Ability to work under tight deadlines ;
Excellent English proficiency. Have working knowledge of French and Kinyarwanda

How to Apply

RCVD invites interested candidates to send their (i) detailed CV’s including (ii) motivation letter, (iii) certified copies of their relevant certificates and (iv) detailed methodology clearly showing the understanding of the assignment to be performed, with all the above mentioned requirements indicating that they are qualified to perform the services.

CONTACT : Applications must be addressed to the Executive Secretary of Rwanda Council of Veterinary Doctors, not later than Friday 29 July 2022 at 10h00 a.m., PO Box 2949 Kigali, located in Kacyiru (Kigali City), with Attention: RECRUITMENT OF RCVD STAFF.

Note that only will be selected and shortlisted applicants fulfilling the above-mentioned conditions and then will be contacted for written test and interview.

Done in Kigali, 27 June 2022

Dr RUSANGANWA François-Xavier

Chairperson of Rwanda Council of Veterinary Doctor

Accounting Secretary at Rwanda Council of Veterinary Doctors (RCVD) :(Deadlnine:29-07-2022)

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July 27, 2022

VACANCY ANNOUNCEMENT

IN THE FRAMEWORK OF ENSURING THE FULL FUNCTIONNING AND DAILY OPERATIONALIZATION OF RWANDA COUNCIL OF VETERINARY DOCTORS

BACKGROUND INFORMATION TO THE RECRUITMENT

The Law N° 56/2013 of 09/08/2013 establishing Rwanda Council of Veterinary Doctors (RCVD) and determining its mission, organization and functioning was gazetted on 21/10/2013. RCVD is a statutory body which is mandated to ensure that its members provide quality and reliable services as far as the veterinary profession is concerned ;

The specific mission of the Council include the following :

To control entry of persons into practice of the profession, set professional conditions for admission and decide on applications for the practice of the profession ;
To ensure that all members comply with the rules, standards and code of ethics of veterinary profession ;
To be responsible for the honor and dignity of the veterinary profession ;
To protect and promote the interest of the veterinary profession ;
To resolve conflicts and settle disputes that may arise between a member of the Council and his/her client ;
To monitor and exercise disciplinary measures over the members of the Council ;
To participate in the development of curricula and teaching programs for veterinary doctors, veterinary technicians and other animal husbandry experts ;
To regularly train the members of the Council and assist those that have just finished their studies to get experience in the profession ;
To intervene in cases requiring the expertise of veterinary doctors ;
To cooperate with regional and international Councils.

In context of the above and as a further step in building and developing the Council, RCVD intends to use part of its funds to recruit TWO staff (the Head of Department of Research & Professional Development and the Accounting secretary) to improve full functioning and daily operationalization of RCVD. Females applications are strongly encouraged.

Terms of Reference for the Accounting secretary (Secretaire/comptable)

Location

Kigali – Kacyiru, headquarter of RCVD. Sometimes field missions in different regions of operation of RCVD.

Major tasks and responsibilities

Under the supervision of the Accountant of RCVD, the Accounting secretary is responsible for, but not limited to, the following tasks :

In terms of support to the RCVD Accountant :

Assisting in performing financial and accounts management of RCVD ;
Assisting in producing monthly financial statements; including expenditure for the past month and forecasts for the following month ;
Effecting local payments through different payment modes ;
Assisting in in proper financial documentation; including maintaining required supporting documents for income and expenses and VAT declarations ;
Assisting in funds transfers between RCVD and partners ;

In terms of support to the Customer care and logistics :

Provide administrative support to the office of the Customer care and in charge of logistics of RCVD ;
Assure the daily management of RCVD website (Mails, chats, complaints, …) ;
Implementing office management system ;

Assume any other duties that may be assigned to him/her by the Authority.

Profile

Ao in Accounting.

Key technical skills and knowledge required :

Knowledge of cost analysis techniques;
Planning and Organizational skills;
Communication skills;
Office Management Skills;
IT skills, particularly in Financial software (SMART IFMIS)
Deep understanding of financial accounts ;
Having at least One year of experience in Accounting and declaration is an advantage;
Oral and written proficiency in Kinyarwanda, English and/ or French; Knowledge of all is an advantage ;

Duration of the assignment

The duration of the assignment is ONE year renewable based on the performance and availability of the budget. It includes a probation period of six months.

Expected starting date being 16 August 2022

Reporting

The Accountant secretary will report to the Accountant of RCVD. Following narrative reports shall be submitted : activity plan, monthly and quarterly reports.

How to Apply

RCVD invites interested candidates to send their (i) detailed CV’s including (ii) motivation letter, (iii) certified copies of their relevant certificates and (iv) detailed methodology clearly showing the understanding of the assignment to be performed, with all the above mentioned requirements indicating that they are qualified to perform the services.

CONTACT : Applications must be addressed to the Executive Secretary of Rwanda Council of Veterinary Doctors, not later than Friday 29 July 2022 at 10h00 a.m., PO Box 2949 Kigali, located in Kacyiru (Kigali City), with Attention: RECRUITMENT OF RCVD STAFF.

Note that only will be selected and shortlisted applicants fulfilling the above-mentioned conditions and then will be contacted for written test and interview.

Done in Kigali, 27 June 2022

Dr RUSANGANWA François-Xavier

Chairperson of Rwanda Council of Veterinary Doctors

Heavy Equipment Electrician at MAGERWA Ltd:(Deadline:12-08-2022)

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July 27, 2022

VACANCY ANNOUNCEMENT

MAGERWA Ltd would like to recruit qualified and experienced Heavy Equipment Electrician.

Job Profile

- Perform diagnostic/ fault finding and repair of all electrical problems
- Answer trouble calls of all equipment having problem at any time
- Performs repair of component parts such as the battery charging alternator, starter monitor and other Electrical components.
- Performs preventive and corrective maintenance of machine
- Prepare the job card for daily assignment given by the supervisor
- Perform other duties as required by his/her supervisor

Requirements and qualifications

Hold a diploma (A1) from a recognised technical college/IPRC.
Must possess at least 3 years working experience on Heavy equipment such as mobile cranes, Reach stackers, forklift, and Trucks
Must know how to read and interpret electrical drawings
Should be able to communicate in English.
Computer skills (Word and Excel)
The candidates must be Rwandan Citizens

How to apply:

Interested candidates should submit their application letters, detailed Curriculum Vitae, 3 referees or recommendations to addressed to CEO of Magerwa LTD, through Central Secretariate not later than 12th August 2022

Kigali, 25th July 2022

Mohd Yassin Bin Kabir

RMS Coordinator (Video & Messaging) at MTN Rwanda: Deadlie:31 July 2022

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July 27, 2022

About MTN Rwanda

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.

MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individual for the below position In Consumer Department

Job Responsibilities

• Execute growth strategy for Video and Messaging services in line with MTN Rwanda business plan.
• Coordinate RMS projects related to Video and Messaging and implement plans to deliver MTN Rwanda’s promises to our clients.
• Develop and execute RMS Video and Messaging product roadmap.
• Manage Video and Messaging projects end-to-end from commercial negotiations, product implementation and up to commercial launches.
• Manage existing services and develop initiatives to maximise capabilities in the delivery of Video and Messaging services for relevant market segments.
• Manage partnerships and liaise with content and platform providers to review specifications and commercial conformity periodically.
• Liaise with relevant internal and external stake holders for new content on boarding. These can be, but are not limited to, Content providers, aggregators, CPG, IT operations & NWG,
• Monitor and follow through all technical & non-technical requirements from third party aggregators and works closely with, IT & NWG to resolve performance issues.
• Map the strengths and weaknesses of competing RMS players to illustrate risks & opportunities.
• Monitor and provide timely business reports on RMS business and operational metrics (financial and non-financial)
• Evaluate and respond to customer inquiries and issues.
• Follow up on all MTN group initiatives on Video and Messaging services and ensure on boarding onto MTN platforms.
• Scout for relevant digital content (local & foreign) and ensuring content is up to date and frequently refreshed.
• Lead all User Acceptance Tests (UAT’s) for Video and Messaging products and services, ensuring all scenarios and formats are defined and tested.
• Lead monthly reconciliations with contents providers and follow up on timely invoices delivery.
• Provide input for business planning by sharing monthly and quarterly forecasts on RMS revenues and subscriptions.
• Perform any other duties that may be assigned from time to time.

Job Requirements

• Bachelor’s degree (Marketing, Economics, Information technology management or related fields)
• At least 3 years relevant rich media services’ experience within the telecommunications Industry
• 3 years’ experience in a role within marketing department
• 3 years relevant experience in Project Management or Product development

How to Apply

All interested candidates are requested to send their application letters and updated.
curriculum vitae together with copies of their academic credentials not later than 28th July 2022
Through the job’s platform on: jobs2.RW@mtn.com
We highly encourage females or candidates with disabilities to apply

Note: Only qualified applicants will be contacted within 14 days after their submission
MTN Rwanda plc is an equal opportunity employer.

Technical Manager at LuNa Smelter Ltd:(Dealine:26-08-2022)

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July 27, 2022

JOB OPPORTUNITY

LuNa Smelter Ltd is Rwanda’s established tin smelter in Kigali Rwanda. As part of its optimization and localization plans the company is recruiting professionals to fully optimize its production capacity and hence cater for the country’s growing demand in the mining sector, and that of the region.

LuNa Smelter Ltd is looking for an experienced professional to fill the following vacancy;

Technical Manager

Reporting to: Managing Director

Employment Type: Full time

Required Experience, Skills, Qualifications and Competencies

- Master’s degree in Metallurgy/Material Science/Chemistry/Mechanical Engineering or related technical field.
- Industrial experience field with proven, minimum 5 years, leadership in the smelting/metallurgical industry. Tin Smelter EAF experience will be an additional value.
- Fluent in English. Additional French will be also highly valued.
- Availability and willingness to relocate to Kigali, Rwanda.
- Proven mentoring and coaching abilities, demonstrated ability to motivate and inspire others.
- Ability to lead through influencing and demonstrating high energy.
- Emphasize a sense of urgency and consistency in execution.
- Excellent communication and interpersonal skills with parties both internal and external to the company.
- Critical thinking abilities.
- Problem-solving skills.
- Good and steady work under pressure.
- Technical skills and knowledge of the disciplines of manufacturing management such as production and inventory control, variable cost productivity, quality and cost systems, procedures and EHS, risk assessment
- Integrity – demonstrated acceptance and adherence to high ethical, moral and personal values

Key areas of responsibilities

1. Manage the entire production facility in order to reach defined targets in quality, cost, delivery and safety.
2. Ensure continuous business improvement according to benchmarks and standards.
3. Plan, organize, and consequently execute the production tasks with a strong focus on established KPIs and EHS standards.
4. Secure the highest quality and manufacturing standards.
5. Ensure continuous and failure-free operation of the furnace and auxiliary devices.
6. Ensure an effective and optimal resources, people, materials and goods usage in a dedicated area.
7. Aim to production costs and time reduction.
8. Ensure the safety workplace.
9. Analyse and mitigate the risks within the production activities.
10. Encourage continuous development strategy, by implementing learning organization and self-excellence culture.
11. Lead R&D projects and implement new solutions.
12. Diagnose production related problems occurred both within and outside of the Smelter and solve them effectively.
13. All other duties assigned to him by the superiors as per the current requirement in the organization.

HOW TO APPLY

Interested candidates are requested to submit their curriculum vitae (CV) to hr@lunasmelter.com not later than August 26, 2022.

Email subject: Must clearly state the “job title” you are applying for.

CV Naming: Your CV name must bear both your first and second names respectively.

Note: This position is open locally and internationally. All candidates applying for this position will be selected on merit and only those short-listed will be invited for interviews.

6 Driving job positions (ubushoferi): Deadline: 26/07 & 02/08/2022

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July 26, 2022

1. Drivers (3) at RULINDO DISTRICT HEALTH ( Jul 26, 2022)

Job description

– Respect strictly and faithfully all the provisions of the Highway Traffic
-Ensure the vehicle’s condition, availability of required documents and equipments before driving
– Ensure the proper use and cleanliness of the vehicle
-Ensure the technical condition of the vehicle
-Ensure proper filling logbooks, maintenance record and other documents considered to track the vehicle;
-Participate to guard night and weekend;
-Participate in meetings and other activities of the hospital.
– Ensure the availability of fuel in the vehicle
-Report all damage occurred
-Ensure the vehicle parking
– Fill the authorization to leave the vehicle at each exit
-Be available to serve
-Do anything else asked by his supervisor in the work
-Observe and respect the values & taboos as developed in the internal regulation rules.

Minimum Qualifications

A2 certificate with a valid driving license (B, C or D) with 3 years working experience as a driver.

0 Year of relevant experience

Competency and Key Technical Skills

Integrity
Strong critical thinking skills and excellent problem solving skills.
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Knowledge of general mechanical skills
Diligent attention to safety skills
Vehicle maintenance skills
Writing and reading skills
Resource management skills
Problem solving skills
Time management skills
Risk management skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Click here to apply

2. Drivers (3) at NYABIHU DISTRICT HEALTH (Deadline: 02 /08/2022)

Job description

– Run errands as required by the hospital
– Conducting basic maintenance checks
– Maintaining vehicle hygiene
– Checking all relevant equipment
– Regularly keep vehicle maintenance records and fuel consumption
– Keeping logs and collecting daily schedules
– Perform any other duties as assigned by immediate line Manager.
– Submit monthly, quarterly and annually report to the supervisor

Minimum Qualifications

Driving license Category B

0 Year of relevant experience

Competency and Key Technical Skills

Integrity
Strong critical thinking skills and excellent problem solving skills.
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Driving License Category B with minimum qualification of Ordinary Level (O’ Level), Advanced Level (A2) is an added value

Click here to apply

5 job positions at The British Council Rwanda:Deadline:31-07-2022

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July 26, 2022

Click on the desired job position for details:

Academic Manager at British Council : Deadline: 31-07-2022

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July 26, 2022

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

STELIR Academic Manager Rwanda

Role Purpose

The Academic Manager will lead the academic management of the Secondary Teachers English Language Improvement Rwanda (STELIR) project.

The postholder will manage all aspects of the project: administering and analysing the English language proficiency testing of secondary teachers, local English Teacher Trainers (ETTs) and e-Teachers/Moderators (eTMs); the development, delivery and support of teacher training for the ETTs and eTMs, including both face-to-face and online components; management of international and national consultants; and management of materials development for and delivery of intensive face-to-face and remote blended English courses for Rwandan secondary teachers.

Role specific knowledge and experience:

The main essential knowledge and experience points that we are looking for you to evidence are:

English CEFR Level C2
TEFL-Q: a diploma level qualification in teaching English as a foreign / second language which meets accreditation UK requirements
Minimum 3 years’ post TEFL-Q experience of English language teaching and training
Minimum 3 years’ experience of managing partner funded teacher development programmes in public education systems and working with a range of external and internal partners, e.g. Ministries of Education, teacher training centres, and development partners
Minimum 2 years’ experience of managing external international consultants
Experience of working in Sub-Saharan Africa and/or other development contexts
Able to lead a diverse team of internal and external project staff
Able to think and plan creatively to find practical solutions to unexpected challenges
Able to build and manage relationships with high-level education stakeholders

Role Specific Skills:

Able to create and adapt contextualised, culturally appropriate, gender sensitive and inclusive English language training materials
Able to think and plan creatively to find practical solutions to unexpected challenges

Desirable Experience:

MA in ELT or Education or equivalent
Experience of delivering partner funded teacher development programmes in public education systems and working with a range of external and internal partners, e.g. Ministries of Education, teacher training centres, and development partners
Experience of managing remote/blended English language teaching programmes
Experience of managing the development of English courses, including e-learning courses
Experience of content and copyediting of English language teaching and learning materials
Experience of working with secondary level schoolteachers

Further Information

Pay Band – 7

Contract Type – Fixed Term ending December 2025

Location – Kigali, Rwanda

Eligibility – This role will be offered on long-term strategic international assignment terms which includes visa and transfer support and benefits such as assignment allowances, housing and utilities, and schooling. Please note Visa approvals are beyond the British Council’s control so any job offer will be subject to securing the required right to work.
The full International Assignment package is offered at the discretion of the British Council and may not be available to candidates who are currently already based in another location but have significant connections to the host location. Applications for locally hired candidates are welcome but if successful will not qualify for the international assignment package and will continue on local terms and conditions of service.

Closing Date – 31 July 2022 (23:59 South Africa Time)

*Please note this role is contingent on signature of the Head Contract. Offer/Contract will be signed with the successful candidate upon signature of the Head Contract with Donor.

Senior Trainer, Rwanda at The British Council Rwanda:(Deadline:31-07-2022)

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July 26, 2022

Senior Trainer, Rwanda

We are looking for suitably qualified and experienced individual to join our team in STELIR project. The successful role holder will maintain and enhance professional development and academic quality in the Secondary Teachers English Language Improvement Rwanda (STELIR) project through the management of teacher development programmes, including materials development. They will promote and ensure quality training, teaching, and effective learning of English.

The Senior Trainer will provide project beneficiaries with a rewarding and stimulating English language learning experience and support the wider aims of British Council and its cultural relations mission. Please apply on https://careers.britishcouncil.org/job/Kigali-STELIR-Senior-Trainer%2C-Rwanda-Sub/827984101/

Deadline for application: 31 July 2022

F

Customer Service and Sales Officer, Rwanda at The British Council Rwanda:(Deadline:31-07-2022)

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July 26, 2022

Customer Service and Sales Officer, Rwanda

The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs). Please apply on https://careers.britishcouncil.org/job/Kigali-Customer-Service-and-Sales-Officer%2C-Rwanda-Sub/829146001/

Deadline for application: 31 July 2022

Project Officer (Operations), Rwanda at The British Council Rwanda:(Deadline:31-07-2022)

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July 26, 2022

Project Officer (Operations), Rwanda

We are looking for suitably qualified and experienced individual to join our team in STELIR project. The Project Officer will provide administrative support to the Secondary Teachers English Language Improvement Rwanda (STELIR) project. Working to the Operations Manager, the role will provide administrative support to all aspects of the project: testing, capacity building, and face-to-face and remote blended English courses. Please apply on https://careers.britishcouncil.org/job/Kigali-STELIR-Project-Officer-%28Operations%29%2C-Rwanda-Sub/830749001/

Deadline for application: 31 July 2022

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STELIR Operations Manager, Rwanda at The British Council Rwanda:(Deadline:31-07-2022)

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July 26, 2022

Operations Manager, Rwanda

We are looking for suitably qualified and experienced individual to join our team in STELIR project. The Operations Manager will provide project management support to the Teaching strand of the Secondary Teachers English Language Improvement Rwanda (STELIR) project. Working with the Academic Manager, the role will provide support to all aspects of the project, including: administering and analysing English language proficiency testing of secondary teachers; development, delivery and support of teacher training for the ETTs and eTMs, including both face-to-face and online components. Please apply on https://careers.britishcouncil.org/job/Kigali-STELIR-Operations-Manager%2C-Rwanda-Sub/830706801/

Deadline for application: 31 July 2022

Health & Safety Manager at LuNa Smelter Ltd:(Dealine:12-08-2022)

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July 26, 2022

JOB OPPORTUNITY

LuNa Smelter Ltd is Rwanda’s established tin smelter in Kigali Rwanda. As part of its optimization and localization plans the company is recruiting professionals to fully optimize its production capacity and hence cater for the country’s growing demand in the mining sector, and that of the region.

LuNa Smelter Ltd is looking for an experienced professional to fill the following vacancy;

Health & Safety Manager

Reporting to: Managing Director

Employment Type: Full time

Required Experience, Skills, Qualifications and Competencies

Master’s or Bachelor’s degree in safety management or relevant field is preferred
A minimum of five (5) years relevant work experience in Public service or Private sector,
Excellent communication and interpersonal skills
Attention to details
A strategic and analytical mind
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Proven experience of 3-5 years as Health and safety manager.
Deep understanding of legal health and safety guidelines.
Ability to produce reports and develope relevant policies
Good knowledge of data analysis and risk assessment
Outstanding attention to detail and observation ability
Certified in risk management and health/safety management is an added advantage

Key areas of responsibilities

Identify and provide relevant safety and health interventions which will assist the company to attain its objectives
Support the development of OHS policies and programs
Conduct training and presentations for health and safety matters and accident prevention.
Monitor compliance to policies and laws by inspecting employees and operations.

Conduct risk assessment and enforce preventative measures
Review existing policies and measures and update according to relevant legislations
Stop any unsafe acts or processes that seem dangerous or unhealthy
Initiate and conduct awareness training on Safety & Health issues affecting the company
Conduct health and safety audits and inspections on the smelter, exploration and mine sites, both surface and underground to identify issues or non-conformities
Investigate all incidents and accidents to determine root causes and handle compensation claims.
Prepare accurate records and reports on occurrences and provide health and safety statistical information to the management of the company
Ensure there is adequate supply of PPEs for all employees and compliance to use of PPEs by everyone.
Ensure that health and safety objectives and targets for LuNa Smelter are rolled out and effectively implemented at areas of responsibilities.
Inspect equipment, work places and machinery to observe possible unsafe conditions.
Advise and instruct on various safety-related topics (noise levels, dust, fumes, chemicals, falls and use of machinery etc.)
All other duties assigned to him by the superiors as per the current requirement in the organization

HOW TO APPLY

Interested candidates are requested to submit their curriculum vitae (CV) to hr@lunasmelter.com not later than August 12, 2022.

Email subject: Must clearly state the “job title” you are applying for.

CV Naming: Your CV name must bear both your first and second names respectively.

Note: This position is open locally. All candidates applying for this position will be selected on merit and only those short-listed will be invited for interv

Legal Officer at LuNa Smelter Ltd:(Dealine:12-08-2022)

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July 26, 2022

JOB OPPORTUNITY

LuNa Smelter Ltd is Rwanda’s established tin smelter in Kigali Rwanda. As part of its optimization and localization plans the company is recruiting professionals to fully optimize its production capacity and hence cater for the country’s growing demand in the mining sector, and that of the region.

LuNa Smelter Ltd is looking for an experienced professional to fill the following vacancy;

Legal Officer

The Legal Officer will provide overall legal expertise and support on legal issues relating to the functions, structures and activities of the organization and support management on issues pertaining to legal and regulatory framework and monitor compliance with legal and regulatory corporate governance requirements.

Reporting to: Administration Manager

Employment Type: Full time

Required Experience, Skills, Qualifications and Competencies

Bachelor’s degree in law
A minimum of five (5) years relevant work experience in Public service or Private sector
Diploma in legal practices
Strong communication skills
Attention to detail
A strategic and analytical mind
Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with others.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.

Key areas of responsibilities

Advising the company on all legal matters that may arise in its operations.
Prepare timely and accurately all the legally required corporate meetings and their documentation (board of directors, shareholder’s meetings, etc).
To review internal and external agreements/contracts and documentation to ensure compliance with the laws within the concerned jurisdictions.

To advice management on negotiating terms of engagement with investors, suppliers, service providers and customers.
To prepare contracts and agreements between company and suppliers, service providers and customers.
To work with various departments in the company and assist the implementation and documentation of local and intercompany transactions.
To prepare draft correspondence and assist with administration of the company ethics and compliance programs.
To coordinate the external lawyers that the company outsource regarding various company transactions and activities.
Carry out any other duties relating to laws of the country or the company generally as may be directed by the supervisor from time to time.

HOW TO APPLY

Interested candidates are requested to submit their curriculum vitae (CV) to hr@lunasmelter.com not later than August 12, 2022.

Email subject: Must clearly state the “job title” you are applying for.

CV Naming: Your CV name must bear both your first and second names respectively.

Note: This position is open locally. All candidates applying for this position will be selected on merit and only those short-listed will be invited for interviews.

Supply Chain Manager at LuNa Smelter Ltd:(Dealine:12-08-2022)

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July 26, 2022

JOB OPPORTUNITY

LuNa Smelter Ltd is Rwanda’s established tin smelter in Kigali Rwanda. As part of its optimization and localization plans the company is recruiting professionals to fully optimize its production capacity and hence cater for the country’s growing demand in the mining sector, and that of the region.

LuNa Smelter Ltd is looking for experienced professional to fill the following vacancy;

Supply Chain Manager

Reporting to: LuNa Smelter Finance Manager / Accountant

Employment Type: Full time

Required Experience, Skills, Qualifications and Competencies

Master or Bachelor’s degree in Supply Chain Management, Logistics, Finance, Business or similar field
Minimum experience of 10 years as a supply chain manager or in a similar field
Excellent knowledge of supply chain processes
Strong communication skills
Excellent organizational and project management skills
Attention to detail
A strategic and analytical mind
Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
Strong supervisory and leadership skills.
Thorough understanding of company products and logistics.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
MoR certification is an added advantage

Key areas of responsibilities

development, establishment and commissioning of a quality check system for all the goods, minerals and raw materials received by the smelter;
implementation and maintenance of industry processes management system in accordance with M_o_R standards
creation of risk management policy for logistic processes

- Create the company’s supply chain strategy
- Analyze data from shipping and delivering processes to find bottlenecks and other issues and develop solutions
- Monitor logistics to make sure they run smoothly
- Maintain supply chain inventory and records
- Train and guide employees
- Find cost-effective solutions for supply chain processes
- Resolve issues that come up (e.g. delays in delivery, accidents)
- Collaborate with other departments to create coordinated plans for business growth
- Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, cranes, forklifts)
- Ensure supply chain processes meet legal requirements and standards
- Communicate and negotiate with suppliers and vendors to land more profitable deals
- Develops and maintains detailed inventories of materials and supplies located in the company, at sites, and in the factory.
- Maintains required quantity of supplies and materials to optimize production.
- Analyzes current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.
- Develops policies to increase efficiency throughout the supply chain while ensuring quality and safety; implements subsequent changes to processes.
- Identifies optimal shipment and transportation routes with attention to consolidation of warehousing and distribution.
- Assesses the need for material-handling equipment and staffing; makes recommendations to ensure efficient loading, unloading, movement, and storage of materials.
- Supervise and organize the warehouses (proper shelving and storage, issuing and receiving, etc)

HOW TO APPLY

Interested candidates are requested to submit their curriculum vitae (CV) to hr@lunasmelter.com not later than August 12, 2022.

Email subject: Must clearly state the “job title” you are applying for.

CV Naming: Your CV name must bear both your first and second names respectively.

Note: This position is open locally. All candidates applying for this position will be selected on merit and only those short-listed will be invited for interviews.

Global Supply Chain Innovation Lead at One Acre Fund:(Deadline:22-10-2022)

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July 26, 2022

ABOUT ONE ACRE FUND

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core African countries, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 per cent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for information.

ABOUT THE ROLE

You will contribute to the identification, prioritization, and execution of opportunities core to One Acre Fund’s supply chain strategy. You will identify enterprise solutions, develop project plans, structure and lead teams, gain executive team member support, and own project outcomes. Preliminary opportunities include the roll-out of enterprise supply chain management systems, the integration of new technology into our supply chain, implementation of value-adding mechanization in our warehouses, Procurement stores and Point of Sale outlets, identifying lean inventory management best practices, and the creation of tools for enhanced demand and supply planning cadence.

You will report to the Global Supply Chain Director

RESPONSIBILITIES

Build the vision and roadmap for innovations aligned to each country’s program and company-wide objectives.
Translate One Acre Fund’s strategy into impactful, implementable project opportunities to support procurement, warehousing, omnichannel distribution, logistics, and technology. Prioritize and sequence initiatives by balancing impact, ease of implementation, and risk before implementation through a task force.
Carry out research of the most relevant tech solutions for business. Collect and integrate feedback and improvement ideas of executives and end-users. Analyze and optimize the performance of newly adopted tech solutions.
Consult to set up new warehouse locations and strategies when needed.
Support country teams with new warehouse and store strategy for setup including layout, workflow, workstations, storage optimization, inventory management, loading docks for inbound/outbound and shipping process, for receiving, storage, and picking/packing process. Use cross-country pilot learnings, pilots and practices.
Improve productivity of employees within the warehouse and store operation through creative methodologies or solutions.
Support and own business case development for strategic priority infrastructure and capability investment ask. Develop presentations to communicate the strategy, roadmap, and initiatives to the broader organization.
Plan and coordinate demonstrations and pilots and document results.
Develop change management strategy across teams to ensure successful implementation of the project, full adoption and establish success criteria.
Survey the external marketplace for solutions to help accelerate our strategic vision, generate cost savings, accuracy, and efficiencies, reduce damages and embed experimentation (test/fail/learn/fail) culture into our business.
Undertake other ad hoc assignments required by the Global Supply Chain Director.

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

5 years minimum experience in the supply chain, merchandising, finance, sales or customer service
Bachelor’s Degree in Logistics, Supply Chain, Supply/Demand Planning or a related field
Experience in a Consumer Goods environment
Experience with SAP ERP or related systems
Experience testing new solutions for complicated business problems
Experience designing, deploying, and optimizing warehouse automation solutions
Consensus building and collaborative spirit
Communicate both orally and in writing, technical and non-technical information to all organization levels.
Experience leading large process changes
Experience managing a large team to results
Budgeting and forecasting, commercial and financial acumen.
Possess LSS Green Belt certification and pursue/obtain Black Belt certification
Possess/pursue certification in contemporary improvement tools
Travel 30 ~ 50 % in multiple warehouses and store locations when needed.

PREFERRED START DATE

Due to the ongoing Covid-19 pandemic, start dates can vary by role. We are adapting to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your confirming a start date.

JOB LOCATION

Nairobi, Kenya or Kigali, Rwanda

BENEFITS

Health insurance, housing, and comprehensive benefits

ELIGIBILITY

One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

APPLICATION DEADLINE

22 October 2022

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will invariably arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Rwanda Procurement Specialist at One Acre Fund:(Deadline:12-10-2022)

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July 26, 2022

ABOUT ONE ACRE FUND

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core African countries, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 per cent more food after working with One Acre Fund.

To learn more about our work, take a look at our Why Work Here blog for information.

ABOUT THE ROLE

You will manage the Rwanda Procurement operations and team, overseeing the purchase of operational goods and services on behalf of One Acre Fund smallholder farmers. The team fulfils all the procurement needs necessary for the proper functioning of One Acre Fund’s program.

RESPONSIBILITIES

Management

Manage a team of 9+ people while providing support to the daily operations of the team and their professional development.
Train purchasers in identifying quality, high-level suppliers and negotiating the best prices and terms.
Set clear and well-documented expectations for all team members and hold staff accountable to these rigorous expectations.
Identify and address team development needs.
Set short to medium term (0-6 months) team and project goals with some Manager support.

Excellence in Execution

Deliver requested items to customers on time, with the correct specifications and at below market prices.
Coordinate quality assurance activities and implement best practices.
Maintain accurate procurement data in all systems.
Work with other teams to reduce overall spending.
Maintain transparency and compliance with the procurement process.

Process Improvement

Review existing policies and systems to identify improvements that save time and money.
Implement standard practices to improve efficiency, effectiveness and customer service.
Support strategic sourcing initiatives

Stakeholder management

Represent the Sourcing team to internal customers and suppliers.
Manage contracts with suppliers

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

4+ years of work experience in a related field.
People management experience required
Project management experience is desirable
Bachelor’s degree
Language: English and Kinyarwanda are required, French or Swahili is an asset.
Planning and forecasting
Strong computer skills in Microsoft Office Suite
Data analysis skills

PREFERRED START DATE

As soon as possible

JOB LOCATION

Kigali, Rwanda

BENEFITS

Health insurance paid time off

ELIGIBILITY

This role is only open to citizens or permanent residents of Rwanda.

APPLICATION DEADLINE

12 October 2022

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will invariably arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

B2B Manager at BRALIRWA:Deadline: 5 August 2022

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July 26, 2022

JOB VACANCY – B2B Manager

We are seeking to hire a qualified and dedicated B2B Manager reporting to the E-Commerce Manager, in the Sales Department.

JOB PURPOSE

The B2B Manager is responsible for developing and leading the delivery of the B2B transformational journey for the Opco.

Context

This job is created in line with the Data-Driven Transformation structure in order to become the Best-Connected Brewer.

Pattern of relationships

Internal:
- Sales
- Marketing
- Finance
- Other Support units
External
- Distributors
- Outlet Owners Nation-wide (Customers)
- Consumers
- Software developers
- Creative Agencies
- Promotional Agencies

KEY RESPONSIBILITIES & ACTIVITIES

The B2B Manager is responsible for:

Delivering distributor & customer centric B2B solutions

Onboard customers
Deliver a high customer retention rate
Growth of the customer lifetime value

Creating, maintaining and prioritizing the Product Backlog

Provide the team with required information what needs to be built and in which order

User experience

Ensure end user business value
Ensure an optimum CSAT

Planning and managing product budget

Plan on time and respect the B2B budget lines

Managing and coaching the B2B team and the sales force

Coordinate responsibilities to ensure a smooth deployment and operations of the platform

Ensuring defined Promo Mechanics are successfully deployed

Delivery of promo objectives

Functional Competencies

Analytical
Tech Savvy
Project Management
Consumer, Customer & Market understanding
Brand & Channel strategy

Leadership Competencies

Passion
Drive to win
Innovative
Speed of implementation
Respect (hierarchy, rules, timing, consumers, team
Collaboration
Results oriented
Integrity

Behavioral Competencies

The B2B Manager is expected to display the following Heineken Behaviors:

Deliver: Play to win and celebrate success. Deliver the goods.
Shape: Think consumer first. Make courageous moves.
Connect: Champion a culture of belonging. Learn, share and re-apply.
Develop: Have real conversations. Embrace learning and growth.

QUALIFICATION AND SKILLS

Level of Education

A minimum of a university bachelor’s degree is required in Information Technologies, Computer Science, Management or related majors.

Experience

3 to 5 years working in a commercial or tech industry in a sales or marketing position

Other Skills

A track record of project management will be an added value
English, Kinyarwanda , French will be an added value
Good knowledge of system architectures and database management systems

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com/ and search for “B2B Manager”. Only applicants meeting the requirements will be contacted.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. In case you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email). The HR Business Partner Team will be available to support the application process.

Female candidates are encouraged to apply.

The closing date for submission of applications is Friday, 05th August 2022.

Market Analysis Fellow at Wastezon: Deadline: Ongoing

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July 26, 2022

By leveraging our innovative material traceability technology. Wastezon is currently expanding to electronics reuse, repair and remanufacture markets in addition to the recycling market that we have been operating for the last two years. With the soon-to-be launch of Wastezon 2.0, we are so excited to provide additional 3 circular services that catalyze our mission of leveraging technology to create a waste-free world. So far over 500 tons of e-waste have been transacted on the Wastezon app, diverting an equivalent amount of over 3100 tons of carbon emissions.

Fellowship Description:

To continuously grow our manufacturer-users base, we need to keep understanding the market to tailor our products to their needs, we are looking for a Market Analyst Fellow, to join us to collect data, analyze and generate insights that inform our marketing strategy and product development.

Responsibilities: :

Collecting and analyzing market behavioural data across electronics manufacturing and reverse supply chain markets.
Developing and presenting learnings from your analyses, including actionable insights and recommendations.
Testing marketing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance.
Liaising with the marketing team to develop digital marketing campaigns.

Qualifications:

0-2 years of experience in market research, digital marketing or other similar fields.
Bachelor’s degree in marketing or a related field (Year 3-4 undergraduate students are also accepted).
Experience with analytical and reporting tools, including Tableau, Google Analytics, and Data Studio.
Deep knowledge of digital marketing across social, display, and programmatic platforms.
Strong analytical and strategic thinking skills.

Time Commitment: 25 / hours per week. The fellowship will run for 12-15 weeks and the selected fellow will be awarded a 1000 USD upon completion of the fellowship.

To apply, select ‘Market Analysis Inter-Wastezon’ from the longlist and then proceed with the given instructions.

Data Science Fellow at Wastezon:Deadline: Ongoing

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July 26, 2022

Data Science Fellow at Wastezon: (Deadline Ongoing)

By leveraging our innovative material traceability technology. Wastezon is currently expanding to electronics reuse, repair and remanufacture markets in addition to the recycling market that we have been operating for the last two years. With the soon-to-be launch of Wastezon 2.0, we are so excited to provide additional 3 circular services that catalyze our mission of leveraging technology to create a waste-free world. So far over 500 tons of e-waste have been transacted on the Wastezon app, diverting an equivalent amount of over 3100 tons of carbon emissions.

Fellowship Description:

To improve our users’ materials traceability experience, we are looking for a Data Scientist Fellow to utilize available data to build relevant models that allow the users to make informed decisions in electronics reuse, repair and remanufacturing.

Responsibilities:

Analyzing massive amounts of data for the discovery of patterns and trends.
Liaising with our material science team to build predictive and comparative models using algorithms and the implementation of ML
Communicating and Storytelling to non-technical staff or stakeholders using immersive data visualization techniques.
Propose solutions and strategies to business challenges.
Collaborate with engineering and product development teams to implement models and monitor outcomes.

Intern Qualifications:

1-2 years of experience in data science or similar roles (prior internships are also considered)
BSc in Data Science, Computer Science, Mathematics or other relevant education backgrounds (graduate students are preferred)
Experience in statistical modelling, machine learning, data mining, unstructured data analytics, and natural language processing.
Proficiency in statistical and other tools/languages R, S-plus, SAS, STATA, Python.
Familiarity with relational databases and intermediate-level knowledge of SQL.
A naturally inquisitive and problem-solving mindset.
A passion for data and data science.
Excellent verbal and written communication skills in English.

Time Commitment: 25 hours/week. The fellowship will last 12-15 weeks and the selected fellow will be awarded a 1000 USD stipend upon completion of the fellowship.

To apply, select “Data Science Intern / Wastezon” on the long-list and continue with the procedures.

Click here for details & Apply

Full-Stack Engineering Fellow at Wastezon: (Deadline Ongoing)

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July 26, 2022

Full-Stack Engineering Fellow at Wastezon: (Deadline Ongoing)

By leveraging our innovative material traceability technology. Wastezon is currently expanding to electronics reuse, repair and remanufacture markets in addition to the recycling market that we have been operating for the last two years. With the soon-to-be launch of Wastezon 2.0, we are so excited to provide additional 3 circular services that catalyze our mission of leveraging technology to create a waste-free world. So far over 500 tons of e-waste have been transacted on the Wastezon app, diverting an equivalent amount of over 3100 tons of carbon emissions.

Fellowship position description:

o continuously revamp materials traceability infrastructures, we are looking for a full-stack engineer to liaise with our product management team to execute product engineering needs.

Responsibilities:

Ensuring cross-platform optimization of web applications for mobile devices.
Developing back-end web applications. and relevant front-end web architecture.
Collaborate with a team of engineers and product designers to develop new features while iterating and improving the existing experience.
Ensure high standards in architecture discussions and code reviews.
Advise the team for best practices, great usability, and exceptional quality.

Qualifications:

1-2 years of professional software development experience (Internships are also considered)
BSc holder in Software Engineering, Computer Science, IT or other similar degrees (Postgraduate students are highly recommended)
Experience with TypeScript or JavaScript.
Familiarity with in-code refactoring, pair programming, continuous integration and deployment.
Experience with modern web development stacks/architectures and libraries (React, Vue, GraphQL).
A naturally inquisitive and problem-solving mindset.
A passion for building web products.
Excellent verbal and written communication skills in English.

Time Commitment: 25 / hours per week. The fellowship will last 12-15 weeks and the selected fellow will be awarded a 1000 USD stipend upon completion of the fellowship.

To apply, select Full-Stack Engineering-Wastezon from the longlist and proceed with further instructions.

Customer Service and Sales Officer at British Council :Deadline: 31-07-2022

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July 26, 2022

Click here to read more & Apply

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose

The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:
The appointed candidate will have the following accountabilities, responsibilities and main duties:

Provide a consistent and positive customer experience in line with the British Council Customer Service Strategy and relevant corporate standards and policies.
Handle first-level enquiries received in person, via email, social media or telephone on relevant aspects of the British Council’s activities/products, in a friendly and professional manner, in line with Customer Service standards, and forward all 2nd level enquiries to relevant colleagues, ensuring they are attended to within specified timelines.
Ensure the standard response bank is regularly refreshed to respond to customer queries.
Carry out all reception and registration duties in line with relevant corporate standards and policies. All physical spaces accessible to customers should reflect the British Council brand
Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements.
Be the single point of contact for assigned opportunities, guiding them through the journey from first enquiry to final sale.
Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions.
Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per the process agreed with the business.
Maximise opportunities for cross-selling and up-selling.
Support the delivery of examination services / products through supporting on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
Coordinate with other Exams team members on an ongoing basis to ensure a seamless customer journey. This includes timely escalation of unresolved complaints to the concerned teams.
Manage social media inquiries and complaints in an effective and brand-appropriate manner to create in order to create a better customer experience.
As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.

Role specific knowledge and experience:

The successful candidate will need to possess the following requirements:

Higher Diploma and/or equivalent professional experience
Comprehensive, proven experience as a customer service and sales executive
Thorough understanding of marketing and negotiating techniques.
Fast learner and passion for customer service and sales
Self-motivated with a results-driven approach
An interest in marketing and negotiating techniques.
Self-motivated with a results-driven approach.
Proven interest in digital systems/platforms

Desirable

Customer Service Professional Qualification
Relevant qualification or training undertaken in Sales.
Marketing and Communications experience.
Hands-on experience with CRM software is a plus

Further Information

Pay band: 4

Salary: RWD 1,098,942.00

Contract type: Indefinite

Alternative locations the role could be based: Kigali, Rwanda

Department: English and Exams

Essential Requirements– Role holder must have existing rights to live and work in the country the role is based.

Additional Information:

Closing Date – 28 July 2022 applications will close 23:59 Nigeria Time
Postholder may be required to work some Saturdays.

STELIR Operations Manager at Rwanda British Council :Deadline: 31-07-2022

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July 26, 2022

Click here to read more & Apply

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Purpose

To provide project management support to the Teaching strand of the Secondary Teachers English Language Improvement Rwanda (STELIR) project.

Working with the Academic Manager, the role will provide support to all aspects of the project, including: administering and analysing English language proficiency testing of secondary teachers; development, delivery and support of teacher training for the ETTs and eTMs, including both face-to-face and online components.

Main accountabilities but not limited to the following:

The appointed candidate will have the following accountabilities, responsibilities and main duties:

Contribute to the production of an effective project plan and ensure that this and associated annexes are reviewed and updated at regular intervals during the project lifetime.
Manage logistical and administrative aspects of all project activities during inception, implementation and closure of the project and in line with British Council and client quality and project management standards and requirements.
Support the planning, preparation, communication and delivery of all project activities including (but not limited to) managing logistics (e.g. booking venues, travel, accommodation, transport, technical equipment) and procuring suppliers.
Ensuring the testing calendar is in place for at least the next 12 months, including information on test dates and registration periods.
Supporting and ensuring compliance with STELIR data protection and test registration policies and procedures.
Ensuring that participant lists, test codes and other documents are produced and distributed to agreed deadlines.
Supervising the resolution of test taker enquiries, complaints and suggestions according to published policies.
Support the Academic Manager with all budget revisions, quarterly profiling, activity planning and reporting as required.
Directly line manage one member of project staff – the STELIR Project Officer (Operations).
Ensure British Council performance management, mandatory training, HR, safeguarding and equality, diversity and inclusion standards and procedures are adhered to and applied consistently.
Foster and build positive working relationships with British Council staff based in Rwanda, regionally and in the UK, partner organisations, donors, ministry officials and development partners.
Contribute towards building positive relationships with key external partners and contacts.
As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.

Role specific knowledge and experience:

The successful candidate will need to possess the following requirements:

First degree or equivalent in a relevant field
At least 2 years’ experience of managing projects or working in a business support role
At least 2 years’ experience in a post requiring a high level of administrative skills
Experience of working in Sub-Saharan Africa and/or other development contexts

Desirable

Recognised Project or Programme Management qualification e.g. PRINCE2 or MSP (foundation or practitioner)
Experience of working on donor funded projects
Knowledge of the education sector in Rwanda
Experience of working with international consultants and managing national consultants.

Further Information

Pay band: 6

Salary: RWD 1,843,527.00

Contract type: Fixed Term, Role contingent on signature of Head Contract

Alternative locations the role could be based: Nigeria

Department: Cultural Engagement

Essential Requirements– Role holder must have existing rights to live and work in the country the role is based.

Additional Information:

Closing Date – 31 July 2022 applications will close 23:59 Nigeria Time
Regular travel to regions within Rwanda
Occasional evening and weekend working may be required
English CEFR Level B2
Kinyarwanda CEFR Level C2

STELIR Project Officer (Operations) at Rwanda British Council :Deadline: 31-07-2022

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July 26, 2022