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• 3 Job Positions of Recovery Officers at BPR: Deadline :November 10th, 2025
• Senior Relationship Manager Business Banking at BPR: Deadline :November 10th, 2025
• Treasury Sales Dealer at BPR: Deadline :November 10th, 2025
• Credit Reporting Officer at BPR: Deadline: November 10th, 2025
• Credit Administration Officer at BPR: :November 10th, 2025
• Senior FX Dealer at BPR: Deadline: November 10th, 2025
• Customer Experience Manager at BPR: Deadline: November 10th, 2025
• Manager Card Issuing at BPR: Deadline: November 10th, 2025

The A1 Iron & Steel Rwanda Ltd is hiring for:

Store & Dispatch Department

They said: “We’re expanding our logistics and material management team!
If you’re detail-oriented, organized, and ready to support smooth store and dispatch operations, we want you on board”


Open Positions:

•⁠ ⁠Store Assistant
•⁠ ⁠Dispatch Assistant
•⁠ ⁠Counting Supervisor
•⁠ ⁠Stock Keeper

📍 Location: Musanze, Rwanda
🏢 Company: A1 Iron & Steel Rwanda Ltd.”

Join a growing steel enterprise and be part of a team that keeps everything moving with precision and purpose.

📧 Send your resume to hr@a1steelrwanda.com
with the subject line “Application – Store & Dispatch Department-Position”

Click here to visit the source

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Job Purpose: To identify, review and recover or restructure/restore to performance non-performing debts and make appropriate recommendations to avoid such situations arising in the future in order to mitigate credit risks.

Main Responsibilities:

• • To initiate and develop restructuring and recovery strategies towards reduction of non-performing loans (NPL) levels as targeted by bank’s management.
  • Contribute to the bank’s profit through writebacks
  • Ensure compliance with credit policies, regulatory requirements and best practices in carrying out recovery actions with a view to minimizing credit risks
  • Work closely with all banks appointed external agencies (debt collectors, appointed receivers, court bailiffs, lawyers etc…) and other third-party vendors
  • Partner with the legal unit and lawyers for efficient and effective resolution of matters in court.
  • Assist Credit Recovery Manager to prepare statutory and regulatory reports required by the bank
  • Give recommendations to Recovery Manager on issues of debt recovery including disposal of securities, litigation, restructuring, final settlement, write-offs and write-downs for approval.
  • Provide professional business support to the Credit Recovery Manager to resolve challenges faced by stressed clients
  • To enhance the Bank’s overall image through improved relations with bad debtors and ensure customers are satisfied through timely responses to issues.
  • Perform other tasks reasonably required by Credit recovery Manager or Senior Credit Recovery Manager within the framework of this job description
    
    
    

Daily Responsibilities:

• Daily review of assigned NPLs portfolio for any follow up of promise to pay from the customer and plan course of action to recover owed money.
• Meeting and calling customers, writing call reports and sharing with Credit Recovery Manager and filing same to customer files.
• Write demand notice and statutory notices to customers under NPL; initiate and follow up related files in CQ, EMRS, and
• Negotiating with customers to express their willingness to repay and propose different alternatives to get solutions
• Preparation of Recovery reports for management and regulator
  
  
  

Educational qualifications and work experience:

• University Degree preferably in Finance/Accounting /Economics/ Business/Management/Law
• Professional Certification – CPA/ILPD
• 3 or more years of progressive experience in debt collection, recoveries, and credit operations.

Job Purpose: Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.

Main Responsibilities:

• Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.
• Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.
• Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.
• Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.
• Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
• Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.
• Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.
• Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.
• Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments for efficient loan processing and seamless customer experiences.
• Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.
  
  
  

Educational qualifications and work experience:

• Possession of Professional Qualifications in banking is an added advantage.
• Minimum Five (5) years of experience.
• Team Leadership, Sales, Relationship Management, Credit, and general banking

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Treasury Sales Dealer

Job Purpose: A treasury management sale works in a defined territory with a specific customer base as a financial institution’s representative. The goal is to develop and retain a strong relationship with different segments of bank’s customers. Other job duties often include forecasting and planning. Exceptional soft skills, such as professionalism, communication, and teamwork, are imperative for success as a treasury management sale.

Main Responsibilities:

• Develop and Implement the Treasury Sales Strategy to meet the targets set.
• Making regular market analysis to ensure the bank is updated on market trends and behaviors.
• Effectively market all Treasury Products to customers and report on feedback received from Stakeholders.
• To maintain a high standard of customer service to increase Bank’s market shares vis-a-vis existing customers and enlarge the customer base.
• Leading, coaching and coordinating the FX&MM Sales activities and achievement of set targets.
• Offer Placements and investment products to clients with surplus liquidity.
  
  
  

Daily Responsibilities:

• Monitor Foreign Exchange gains and volumes performance and provide suggestions for improvement.
• Ensure profitability from all Treasury products and own its performance.
• Own the Foreign Exchange trading and revaluation Profits and Loss account.
• To strengthen the NGOs portfolio penetration by working closely with Business units.
• Prepare and implement a weekly customer visit plan.
• Participate in client meetings and analyze client requirements.
• Follow up on customer queries and ensure implementation within a reasonable time.
• Ensure compliance with the Regulatory framework and Internal policies.
• Conclude the Foreign Exchange deals (sale or purchase currencies) with clients on phone.
  
  
  

Educational qualifications and work experience:

• University Degree preferably in Accounting, Business administration, any other related field
• Professional Certification – ACI Certificate
• 3 or more years of progressive experience in Treasury Management in a commercial banking environment, and a Sales Background.

Click here to visit the source

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Job Purpose: This position is responsible for reporting on the day-to-day performance of credit facilities, by providing on a regular basis with the appropriate portfolio report and ensuring these are submitted to internal and external stakeholders in line with their requirements.

Main Responsibilities:

• Generates and maintains loan credit reports for presentation to the Management, and provides monthly reports on the same, in accordance with the credit policy and BNR regulations.
• Preparation of all the bank and statutory returns reports in an accurate and timely manner, upholding adherence to internal and statutory reporting calendars.
• Preparation of credit reports to be submitted to BNR and CRB on a weekly, monthly, and quarterly basis; ensure compliance with regulatory requirements and avoid incidences leading to penalties from BNR.
• Perform portfolio risk management by continuous follow-up of sectoral concentrations, Single Obligor Limits, etc.
• Prepare required reports indicating the bank’s loans status for submission to the management on monthly basis.
• To assist borrowing customers in all their queries relating to outstanding credit obligations
• To ensure CRB Update, correction and reports are timely done.
• Ensure satisfactory audits by facilitating internal, external, and central bank audits, timely closure of all credit risk reviews, internal & external audits, and central bank review findings.
  
  
  

Daily Responsibilities:

• To provide feedback to the different Business Units, management and external partners for all enquiries relating to the Loan portfolio
• To prepare Credit returns and reports for Regulator and submit them in line with regulatory requirements on a timely manner.
• To tackle irregularities and advise on remedial actions.
• To liaise with the KCB Group Credit Department for all matters relating to the Loan portfolio reports.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in business/finance/accounting
• Possession of Professional Qualifications in banking is an added advantage.
• Minimum Two (2) years of experience.
• Team Leadership, Credit Monitoring & Reporting, and General Banking.

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Job Purpose: To evaluate credit applications for subsequent disbursements on existing approved composite line and mortgages. Identify loan issues and follow-up with Credit Operations and IT department for the resolution. Validate approved loans list to be charged-off before being sent to Credit Operations for Charge-off.

Main Responsibilities:

• Ensure compliance with Bank credit policies, and regulatory requirements and best practice in the appraisal process with a view to minimizing credit risk.
• Ensure compliance with service standards as per SLA terms to support business growth and minimize the TAT.
• Review and submit the recommendation to the Supervisor on the credit applications for subsequent disbursements on Mortgage Loans, Invoice Discount Finance, Local Purchasing Order and Bank Guarantees under the existing
• approved composite line.

Manage stakeholder relationships; corporate, Retail, Credit, Legal and IT departments.

• Proactiely analyze in the core banking system (T24) the loans issues and raise them to Credit Operations and IT for the resolution.
• Check and validate approved list to be charged off before being sent to Credit Operations for Charge-off.
• Ensure accuracy and timeliness in the completion of all Credit administration processing.
  
  
  

Daily Responsibilities:

• Provide the decision on the subsequent disbursement requests that assigned to self by the line managers.
• Follow up with the IT and Credit Operations for all loans with irregularities for corrections
• Working closely with the consultants on the proposed change in the CBS and analysis to develop or modify information systems.
• Build strong business relationships with Credit Administration stakeholders (Corporate, Risk, Credit and Audit departments (Internal and External as well as BNR inspectors).
• Submit daily/weekly/monthly report of all loans approved & disbursed and related TAT
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in business/finance/accounting
• Possession of Professional Qualifications in banking is an added advantage.
• Minimum Two (2) years of experience.
• Team Leadership, Credit Operations, and General Banking

Click here to visit the source

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Job Purpose: The role is responsible for winning and growing USD-provider relationships and converting their flows, bring in profitable FX deals especially cross-currency that drive FX income in a USD-tight market with capped spreads. Success through tight coordination with Corporate, SME teams to originate, structure, and close deals.

Main Responsibilities:

• Work with Corporate & SME Relationship Managers to map and prioritize true USD providers (exporters, NGOs, multilaterals, embassies, tourism/mining).
• Train RMs on spotting cross-currency use-cases and pricing angles that increase FX income under USD margin caps.
• Price and execute spot (and simple forwards where policy allows) within delegated limits and BNR directives.
• Prioritize cross-currency (EUR/RWF, GBP/RWF, KES/USD, UGX/USD, etc.) to enhance FX income mix.
• To build key Bank relationships by meeting with targeted FX customers.
• Maintain close relationships with other Banks to support business in this area.
  
  
  

Daily Responsibilities:

• To be responsible for FX products across spot, forward and outright.
• To be directly responsible for the assigned budget.
• Maximize Profit and Minimize risk within acceptability through Market Making, Positioning and Trading within approved limits and policies and procedures.
• Provide prices to retail clients, upon request, and meet with customers when requested.
• Maintain deal record and P&L daily.
• Keep up to date with interest rate movements and currency fluctuations internationally through studying country economic indicators, etc.
  
  
  

Educational qualifications and work experience:

• University Degree preferably in Accounting, Business administration, any other related field
• Professional Certification – ACI Certificate
• 3 or more years of progressive experience in Treasury Management in a commercial banking environment, and a Sales Background

Click here to visit the source

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Customer Experience Manager

Job Purpose: The role holder is responsible for formulation & delivery of the Customer Experience Strategy through cross –functional buy-in, direction & development of a fully integrated and seamless customer experience model driven by four channels (business Units, Phone, Email & social media) to improve our customer satisfaction and eliminate customer pain points and dissatisfaction causes.

Main Responsibilities:

• Ensure satisfaction and loyalty of customers by creating positive experiences that lead to long-lasting customer satisfaction.
• Develop & deliver the Customer Excellence Strategy through engagement with stakeholders/ business units.
• Communication & entrenchment of the customer Excellence Charter and standards across all customer touchpoints.

Together with Stakeholders drive the development of best practice life cycle management Strategy & Model for all Customers segments.

• Drive the implementation of initiatives to improve Customer Excellence & Overall Customer Delight Index.
• Drive an overall approach to reducing customer dissatisfaction leading to inactivity by exhausting available avenues to ensure the customers do not churn from the business.
• Advisory to senior management on service improvement, benchmark surveys and learning, customer excellence policy development, standards and procedures development and service feedback reviews.
• Overall management of the Customer Excellence services across the BPR Bank branch network and Head office units, including Call center, to ensure superior customer experience offering to all bank customers both internal and external.
• People Management – Building and developing teams
• Stakeholder Management
• Enforcement of compliance with the Consumer Protection regulations and compensation of customers who suffer financial losses due to disruption of service as per policy.
  
  
  

Daily Responsibilities:

• Carry out root cause management for continuous service improvement.
• Support products roll out internally & externally
• Overse Periodic (weekly and Monthly) compliance to set service standards.
• Taking the pulse of customer satisfaction levels through sampling of inbound customer calls to determine any emerging trends that may point to gaps in service and causing timely interventions.

Educational qualifications and work experience:

• University Degree preferably in business/finance/accounting Professional Certification – Customer Experience Training, Corporate Communications
• 6 years of progressive experience in a service-related division of a commercial environment, and customer service

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Manager Card Issuing

Job Purpose: Responsible for the growth of the Card Issuing business through the development and or maintenance, marketing, and sales of debit, credit, and prepaid card products/programs and partnerships (Card Portfolio Management, Product Management, and Administrative Support for Card Issuing).

Main Responsibilities:

• Develop and implement a card issuing strategy for the bank. This includes the implementation of strategic plans for new program requirements and champion design solutions for card issuing.
• Drive growth of card issuing business in terms of the number of cards issued, number of active cards, volumes transacted, credit quantity and quality, as well as revenues generated.
• Provide leadership in card product development and building partnerships.
• Monitor and manage customer complaints, constantly review service delivery standards, and work closely with branches to ensure maintenance of the highest service standards that keep the Bank ahead of the competition.
• Identify and aggressively sell prepaid cards to various key institutions like Saccos, Learning Institutions, etc., to increase visibility and card penetration as well as revenue generation.
• Identify key high-net-worth and premium customers and aggressively sell credit cards while ensuring quality credit card exposure by reviewing all credit card applications from branches in CQ as well as effective management of NPLs.
• Relationship Management of co-brand partners, vendors, promotional partners, as well as institutional card customers.
• Recruiting promotional partners whose offers to cardholders increase card spend and exposure utilization.
• Regular review of BPR Bank Credit, Prepaid, and Debit card products to ensure that they are in line with market trends.
• Regular Communication to Credit, Debit, and Prepaid cardholders via Contact Centre, Marketing promotions to increase transactions per card and/or decrease exposure via behavioral model scoring, and Cardholder Education.
  
  
  

Daily Responsibilities:

• Receive credit card applications and check their completeness including other previous applications or accounts relating to the applicant.
• Track monthly and other regular reports including but not restricted to Issuing reports and TAT tracking reports for all Credit, Debit, and Prepaid cards.
• Forward to Consumer Credit Unit applications for Credit cards that meet the minimum requirements as per the application scoring model with recommendations.
• Ensure decisions on card applications are relayed to the customers accordingly. (Declines, Approval with conditions, and returns for reviews).
• Aggressive acquisition of partners who have members who can be issued with Prepaid and Corporate cards.
  
  
  

Educational qualifications and work experience:

• University Degree preferably in Technology, Business administration, any other related field
• Professional Certification – Banking, Finance, and DFS related
• 5 or more years of progressive experience in sales & lead generation, Card Operations, Credit Operations, Banking Operations, Customer Relationship Management.

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Job Summary

Job Title: Data Analyst

Location: Kigali, Rwanda or Remote within East Africa / India Reports To: Director of Data and Training

Today over 2 million stoves have been distributed, transforming over 8 million lives and delivering long-term behaviour change as well as multiple, measurable impacts for people and the environment. This is the largest clean cooking programme of its kind in the world with operations in Rwanda, The Gambia and Sierra Leone. DelAgua exclusively targets rural communities who are otherwise unable to afford the transition to clean cooking. Following this success, DelAgua is currently undergoing a significant expansion of our projects across sub-Saharan Africa, with the stated aim of increasing access to clean cooking for rural communities.

DelAgua is seeking a detail-oriented Data Analyst to play a key role in our Business Intelligence team. This position will work under the guidance of the Director of Data and Training to implement our ambitious Data strategy across multiple African countries. This role will generate business insights on large multi-level data sets, implementing advanced machine learning models to predict future behaviour based on past observable trends. With the role expected to play a key role in DelAgua’s continued place at the cutting edge of the carbon credit sector within Africa.

Key Responsibilities:

• Data Management & Preparation: Collect, clean, and preprocess large datasets from multiple sources including spatial and geographic data to ensure data quality and readiness for analysis and model development.
• Model Development & Implementation: Design, build, and deploy machine learning models to solve business problems such as forecasting, classification, and pattern recognition, including spatial modelling and geospatial predictions.
• Analysis & Insights: Analyse complex datasets using statistical methods and machine learning techniques to identify trends, patterns, and actionable insights that drive business decisions.
• Geospatial Analysis & Integration: Integrate GIS tools and spatial analysis techniques into data workflows to enhance offerings with location-based insights, perform spatial clustering, and develop geographically informed predictive models.
• Model Performance & Optimization: Monitor model performance in production environments, conduct A/B testing, and continuously refine algorithms to improve accuracy and efficiency.
• Reporting & Visualization: Contribute data to dashboards, reports, and data visualizations including interactive maps and spatial visualizations to communicate complex analytical results and model outputs to both technical and non-technical audiences.

• Research & Innovation: Stay current with the latest machine learning techniques, GIS technologies, and industry best practices, and evaluate new approaches for potential implementation.
• Other tasks as assigned by the COO or wider DelAgua management
  
  
  

Required Skills and Abilities:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Geography, Geographic Information Systems, or a related quantitative field (Master’s degree preferred).
• Proficiency in Python and/or R for data analysis and machine learning model development.
• Strong understanding of machine learning algorithms including supervised and unsupervised learning, regression, classification, clustering, and ensemble methods.
• Experience with ML frameworks and libraries such as scikit-learn, TensorFlow, PyTorch, or similar tools.
• Hands-on experience with GIS software such as ArcGIS, QGIS, or similar platforms.
• Proficiency with geospatial libraries and tools like GeoPandas, Shapely, Folium, or ArcPy.
• Understanding of spatial data formats, coordinate systems, and cartographic principles.
• Strong SQL skills and experience working with relational databases and data warehouses.
• Experience with data visualization tools such as Tableau, Power BI, Matplotlib, or Plotly.
• Ability to handle large datasets and perform ETL (Extract, Transform, Load) processes.
• Solid foundation in statistics, hypothesis testing, and experimental design.
• Strong problem-solving skills with the ability to translate business questions into analytical approaches.
• 2-4 years of experience in data analysis, machine learning, or related roles
• Demonstrated experience applying machine learning to real-world business problems.
• Portfolio or examples of previous work with spatial analysis or GIS projects is a plus.

At DelAgua, we celebrate our differences and recognize the strength in the diversity of our people. We are a global employer who believe in providing opportunities for all its employees to unlock their potential regardless of background, age, sex, sexuality, race, religion, or personal beliefs. This role we are open to the candidate being based in Kigali, or remotely throughout East Africa or India.

How to apply 
Applications should be submitted no later than November 14th, 2025. Please click on the “Apply” button to complete your application.

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TERMS OF REFERENCE (ToR)

Position Title: Field Technical Manager – Avocado Value Chain Development

Organization: TRUK Rwanda
Website:www.panielgroup.com/trukRwanda.html
Duty Station: Rwanda (Field-based, with travel across avocado-producing regions)
Reports To: Project Manager – TRUK Rwanda
Contract Type: Full-Time

1. Background

TRUK Rwanda, an agri-food logistics and transport company dedicated to transforming Rwanda’s horticultural sector.
The company is currently developing the avocado value chain to produce, source from farmers, transport, grade, pack, and export premium fresh avocados from Rwanda to international markets.

To achieve this, TRUK Rwanda is seeking to recruit a highly qualified Field Technical Manager to lead the implementation of the avocado program to ensuring technical excellence, farmer empowerment, compliance with export standards, and delivery of high-quality fruit to the packhouse.

2. Purpose of the Role

The Field Technical Manager will spearhead the implementation of TRUK Rwanda’s avocado value chain initiative from production to export.
The role covers production, sourcing, agronomy, technical farmer support, aggregation, quality assurance, compliance, and training, ensuring a consistent supply of export-grade avocados to the company’s packhouse.

3. Key Responsibilities

A. Agronomy & Production Support

• Design and roll out avocado production programs across targeted regions.
• Provide training and mentorship to farmers on Good Agricultural Practices (GAP), pest/disease control, irrigation, pruning, and harvesting.
• Develop and maintain production calendars, yield projections, and farm monitoring systems.
• Conduct regular field inspections to ensure adherence to technical standards.
• Promote sustainable and climate-smart production techniques.
  
  
  

B. Farmer Mobilization & Sourcing

• Identify, map, and onboard smallholder and commercial avocado farmers.
• Strengthen farmer groups and cooperatives through technical and organizational capacity building.
• Coordinate aggregation and sourcing activities aligned with the packhouse supply plan.
• Maintain farmer databases and ensure traceability from field to export.

C. Quality Assurance & Post-Harvest Handling

• Oversee harvest planning, maturity testing, and post-harvest handling practices.
• Ensure strict compliance with quality and food safety standards for export.
• Work closely with packhouse and logistics teams to ensure timely delivery of fruit.
• Conduct random field audits to verify quality control and adherence to company procedures.
  
  
  

D. Certification & Compliance Implementation in collaboration with the certification consultant

• Lead implementation and monitoring of GLOBALG.A.P., GRASP, SMETA, and Social Standards.
• Coordinate internal audits, external audits, maintain documentation, and close non-conformities.
• Train farmers and internal teams on compliance protocols and record keeping.
• Support implementation of traceability and environmental responsibility systems.

E. Training, Capacity Building & Extension

• Develop training materials and conduct farmer field days and demonstrations.
• Build the technical capacity of field officers, assistants, and partner cooperatives.
• Facilitate continuous learning and knowledge-sharing within the technical team.

F. Data Management, Reporting & Monitoring

• Maintain up-to-date farm records, production data, and compliance checklists.
• Prepare and submit weekly and monthly progress reports to management.
• Support performance tracking, monitoring, and evaluation of field activities.
  
  
  

G. Coordination & Representation

• Liaise with local authorities, cooperatives, and sector stakeholders in avocado value chain development.
• Represent TRUK Rwanda in technical forums, certification workshops, and industry events.
• Collaborate with donor programs, certification bodies, and research partners as necessary.

4. Key Deliverables

• Functional and mapped farmer network with active production and traceability systems.
• Structured and compliant avocado production zones.
• Fully implemented GAP and certification systems (GLOBALG.A.P., GRASP, SMETA).
• Consistent delivery of export-quality avocados to the packhouse.
• Comprehensive technical and compliance reporting to management.
  
  
  

5. Qualifications and Experience

6. Performance Indicators

• Number of farmers trained, mapped, and certified.
• Percentage of farms compliant with certification standards.
• Export quality and rejection rate metrics.
• Adherence to sourcing timelines and packhouse delivery schedules.
• Timeliness and accuracy of technical reports.
  
  
  

7. Reporting & Supervision

The Field Technical Manager will report directly to the Project Manager and will supervise Field Technical Officers, Assistants operating in avocado-growing regions.

8. Duration & Remuneration

• Contract Type: Full-time (renewable based on performance).
• Duration: 24 months, with possibility of extension.
• Remuneration: Competitive and commensurate with experience and qualifications.
  
  
  

9. Application Process

Interested and qualified candidates should submit a cover letter and detailed CV (with three professional referees). Applications will be reviewed on a rolling basis until the position is filled.
How to apply 
Applications should be submitted no later than November 18th, 2025. via this email  truk@panielgroup.com or Please click on the “Apply” button to complete your application.

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