Background Information

Job Title: Monitoring, Evaluation Learning Officer (1)

Job Grade: JG 6

Department: Strategy, Research, Resource Mobilization and M&E

Reports to: Functionally to Strategy and Research Manager and administratively to SEIRHCP Project Coordinator.

Direct Reports: N/A

Indirect Reports: N/A

Contract Terms: 3 years

Purpose of the Job

The purpose of the job is to design, coordinate, and implement the monitoring and evaluation of the project in line with the Project Development Objectives.  The Project Monitoring, Evaluation, And Learning Officer’s responsibility will be to ensure that the SEIRHCP Project has the right tools, processes, and reports in place in order to inform the project teams’ decision-making and to measure progress toward the project Objectives.

Success in this Monitoring, Evaluation, and Learning role requires a track record in monitoring and evaluation of  donor-funded projects  with an excellent ability to collect, analyze and synthesize quantitative and qualitative data,  an  in-depth knowledge of inclusive finance and development issues in general (role of the private sector in development, tackling poverty, etc.) and in-depth knowledge of project management, coupled with the ability to multi-task and meet deadlines while exercising sound monitoring and evaluation of the project’s critical success indicators.

The incumbent needs to have passion for strong work ethic, demonstrate integrity, and have excellent working relationships with all the project stakeholders. The job also requires having a sufficient understanding of each facet of business operations and information systems to be able to make meaningful analysis and recommendations, which add value to the project development objectives.

Main Responsibilities of the Job

• Ensure that the SEIRHCP Project has the right tools, processes, and reports in place to inform the project teams’ decision-making and to measure progress toward the project Objectives.
• Produce reports and publications based on surveys, project progress reports, project evaluations and knowledge building activities.
• Provide progress implementation reports of the SEIRHCP project and provide recommendations to management for further actions.
• Collect data on a regular basis to measure achievement against the performance indicators.
• Document successes and challenges in implementation to support learning.
• Closely follow up on the SEIRHC Project capacity-building activities.
• Prepare reports capturing lessons learned and advice for future operations, collaborating with other partners supporting refugee-host community economic inclusion.
• Analyze the data being collected on business profitability and sustainability.
• Support the project annual survey(s), mid-term review, and the end-line assessment.
• Organize other monitoring activities to collect more targeted qualitative and quantitative data to inform the project. (PFIs, Beneficiaries, Stakeholders)
• Support operationalization and usage of the PMIS (Project Management and Information System) as a management tool for BRD
• Prepare impact reports of the SEIRHCP project demonstrating the progress towards achievement of the overall objectives.
• Carry out any other assignment from the Line manager or the Management of the Bank.
  
  
  

Working relationships

• All BRD departments, all SEIR & HC, PFIs and project beneficiaries

Professional, academic qualifications and experience

• Bachelor’s degree in business administration, Finance, Rural Finance, and Project Management or related fields from a recognized institution.
• A minimum of three (3) years’ experience in a similar position.

Core competencies

• Monitoring and evaluation of development programs required.
• Demonstrated relevant experience in M&E of government or development partner-funded programs/projects.
• In-depth knowledge of inclusive finance and development issues in general.
• Capacity to prepare accurate and timely monitoring and evaluation reports.
• Ability to collect, analyze and synthesize quantitative and qualitative data.
• Strong quantitative and analytical skills with good knowledge of Microsoft programs, especially MS Excel.
• Proven knowledge of market research, statistical modelling, and measurement program design, Skills in the use of statistical analysis tools such as STATA or SPSS will be highly recommended.
• Strict adherence to the agreed project turnaround time and BRD Service Level Agreements.
• Stakeholder relation management skills.
• Fluency in English, French, and Kinyarwanda is a requirement.
• Excellent communication and presentation skills.
• Proven personal integrity and work ethics.
  
  
  

Duty Station

• The Monitoring, Evaluation and Learning officer will be stationed at the Development Bank of Rwanda (BRD) offices in Kigali.

Background Information

Job Title: Senior Manager – Information Security & Risk

Job Grade: JG 4

Department: CEO’s Office

Department/ Section/Unit: Information Security & Risk

Reports to: Chief Executive Officer

Direct Reports:

• Information Security Specialist
• Information Security Officer
• Information Security Analyst

Indirect Reports: N/A

Contract Terms: Open-ended

Purpose of the Job

The purpose of the job is to be responsible for establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected. The position is also responsible of advising and establishing the information security strategy and overseeing information security operations in the bank.

This position is responsible for identifying, evaluating, and reporting on information security risks in a manner that meets compliance and regulatory requirements, and aligns with and supports the risk posture of the bank. The position is also responsible for reporting and investigating information security incidents and advising on remediation actions to avoid their recurrence.

The position is also responsible for advising and recommending needed tools to improve the security posture of the bank and maintain high compliance levels.

The Senior Manager – Information Security & Risk role will also be responsible for developing an information security awareness program for all functions to educate employees, and customers about the risks associated with the misuse of information resources and how to avoid them.

The Senior Manager – Information Security & Risk will also be responsible for engaging and managing internal and external information security stakeholders’ relationships to ensure the bank remains compliant and aware of external requirements.

Main Responsibilities of the Job

• Develop, implement, and monitor a strategic, comprehensive information security and IT risk management program to ensure that the integrity, confidentiality, and availability of information is owned, controlled or processed by the bank.
• Manage the enterprise’s information security organization, consisting of direct reports and indirect reports (such as individuals in Risk, Audit and IT). This includes hiring, training, staff development, performance management and annual performance reviews.
• To manage creation, maintenance and implementation of the bank information security awareness training program.
• Creating, leading, and managing cybersecurity strategies
• Oversee information security audits, whether performed by internal audit or third-party personnel.
• Manage security team members and all other information security personnel.
• Evaluate department budget and costs associated with technological development in cybersecurity.
• Define and communicate to the management, the key threats to the information assets.
• Assist in the investigation of security threats or other attacks on the information assets at the bank.
• Forecast potential threats to the business.
• Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement.
• Manage the acquisition of additional information security solutions or enhancements to existing information security solutions to improve the overall information security posture.
• Lead, develop and implement the FinSOC program to ensure compliance with the regulator.
• Serve as a focal point of contact for the information security team, the customer and across the organization.
• Manage external stakeholders through regular engagements (BNR, NCSA..etc).
• Manage, configure, and test physical security, disaster recovery and data backup systems.
• Communicate information security goals and new programs effectively with other department managers within the organization.
  
  
  

Performance indicators

• Conduct a continuous gap analysis and vulnerability assessment of the bank in terms of information security to ensure the bank is always aware of its cybersecurity risks.
• Ensure the preparedness level of the bank is efficient by evaluating how well-prepared we are for any potential cybersecurity threat or attack.
• Review continuously the number of devices on the organization’s network and whether they are fully patched up, up-to-date, and safe.
• Timely and effective management of information security incidents by ensuring the mean time to detect, to resolve, to contain, etc. are low.
• Prevent any intrusion attempts in the bank’s network by continuous monitoring of network devices logs and activities performed within the bank.
• Ensure our information security rating improve and remains excellent.
• Ensure system are properly patched on a timely manner.
• Provide comprehensive cybersecurity awareness training.
• Safeguard the bank from cybersecurity threats and attacks such as bots’ attacks, viruses, phishing attacks, ransomware and more.
• Measure and evaluate our cost per incident to minimize loss for the bank.
• Document and ensure compliance of all information technology policies, procedures, and processes.
• Develop a logical access matrix for each system used within the bank.
• Closely monitoring of the user system access of staff or external partners according to the logical access matrix of each node.
• Monitor data privacy and protection of the bank, its staff, and customers according to the Rwandan’s law especially on the protection of personal data and privacy.

Working relationships

• Executives and Heads of departments
• IT & Digital Information
• System and Database administrators
• Senior and Middle Managers
• External stakeholders
  
  
  

Professional, academic qualifications and experience

• Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree in the related field is preferred.
• Professional certification in Cybersecurity such as CCNA/CCNP Security, ISO/IEC, or related field
• A minimum of seven years of IT experience, with five years in an information security role.
• Strong leadership skills and the ability to work effectively with business managers, IT engineering and IT operations staff.
• Remarkable experience in information security risk assessment and management.
• Knowledge and understanding of relevant legal and regulatory requirements.
• Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
• A strong understanding of the business impact of cybersecurity tools, technologies, policies, procedures, and processes.
• Experience developing and maintaining policies, procedures, standards, and guidelines.
• A drive to learn and master new technologies and techniques.
  
  
  

Core competencies

• Visionary leader with sound knowledge of business management and a working knowledge of information security technologies Industry experience is preferred.
• Understanding of operating system internals and network protocols.
• Familiarity with Cybersecurity tools and technologies (e.g., SIEM, ESG, EDR, PAM, DAM and other related tools)
• Knowledge of the principles of cryptography and cryptanalysis.
• Experience in system technology security testing (vulnerability scanning and penetration testing).
• Familiarity in application technology security testing (white box, black box and code review).
• Highly familiar with related information security laws and regulations, including knowledge of Rwandan Data Privacy law.
• Proven abilities to take initiative and be innovative.
• Analytical mind with a problem-solving aptitude
• BSc/BA in Computer Science, Engineering, or relevant field.

Background Information

Job Title: Portfolio Monitoring officer

Job Grade: JG 6

Department: Credit

Direct Reports: N/A

Indirect Reports: N/A

Contract Terms: Open-ended

Reporting Line: Manager, Portfolio Monitoring

Purpose of the Job

The purpose of the job is to review disbursements for projects under implementation, restructure projects for new repayment plans, carrying out field visits, cross-checking fulfillment of all analyzed pre-conditions of financed projects under AFIRR project in the implementation and post implementation progress phase and preparing monitoring reports and recommendations.

Main Responsibilities of the Job

• Review realization of all precedent conditions related to the signing of contracts, to the disbursement modalities and client’s own contribution before disbursement.
• Advise clients to fulfill conditions where necessary and to agree with the clients on the implementation plan and disbursement modalities as approved by the Bank under AFIRR project.
• Review disbursement notes that include project background, collateral status, financial/investment, disbursement plan, reason of request, analysis of the client’s request/status with proposals/recommendations accordingly for Management’s decision.
• Plan regular field visits of the projects in the implementation phase to assess proper utilization of the disbursed funds and to keep clients on track for successful implementation of projects.
• Advise and guide clients on their businesses through regular visitation, checks on initial project projection in relation to the actual performance of the business.
• Ensure regular collateral valuation, collateral monitoring, and collateral reconciliation with original documents for the portfolio he/she is monitoring.
• Follow up to ensure timely collection of due instalments (principal and interest payments) of the clients financed by the Bank and making regular reminders through calls, notice letters for debt payment of their due arrears to keep them in the performing class.
• Restructuring of files requested by clients aiming at solving problems encountered during the implementation phase of the project.
• Provide all needed information to internal & external customers regarding their loans’ files.
• Follow-up of the execution of the various recommendations and recommendations given to the clients.
• Maintain the performing clients (Risk Class1 and Risk Class2 clients) by regular reminders for payment of their instalment due.
• Ensure that all the projects financed under AFIRR are visited within the required timeline as agreed upon.
• Build and maintain relationship with existing and potential clients of the Bank while encouraging good performing projects for additional funding for business growth.
  
  
  

Performance indicators

• Level of compliance with credit agreements, internal policies, and sectoral regulations
• Timeliness and accuracy of activity reports and proposals
• Level of projects visits, and reports produced.
• Proactive identification of credit risks
• Turnaround time on clients’ requests and SLA
• Customer satisfaction and reliability of research materials

Working relationships

• Disbursement Manager and Recovery Manager
• Marketing and Communication Manager
• Education Portfolio Management Partners

Professional, academic qualifications and experience

• Bachelor’s Degree in commerce/Business Administration/ or related field from a recognized institution
• Relevant professional qualification
• A minimum of three (3) years in similar position
  
  
  

Core competencies

• High level of financial literacy
• Computer literacy
• Speed, accuracy and efficiency of transactional processes and reporting.
• Strict adherence to agreed credit turnaround time and Service Level Agreement (SLA).
• credit risk analysis in terms of risk identification, assessment, measurement and mitigation
• Management, especially the different asset classes institutional investors are exposed to in Africa.
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications.
• Client relation management skills.

Job Title: Accountant (02)

Job Grade: KT5

Unit of Service: Finance & Administration Unit

Reports To: Finance Manager

Employment Category: Contract

Duty Station: Rwanda   (01)  Kenya (01)

Purpose of the Job

• To provide timely and reliable financial information and analysis that leads to effective decision making for Kilimo Trust
• To process all Kilimo Trust financial transactions, keep track of KT budgets, preparation of financial reports for the donors and other stakeholders, ensure that financial procedures are accurately implemented and effectively support the audit process.
  
  
  

Financial Management

• Ensuring proper and timely recording of all the financial transactions of Kilimo Trust Accounting software
• Oversee the preparation of timely and accurate monthly, quarterly, and annual financial and management reports.
• Provide financial insights to facilitate decision making in executing of the Kilimo Trust strategy, providing guidance and financial analysis to management and the Board to ensure delivery of results.
• Lead the budgeting process: develop, review, finalize, and oversee budgets that represent and align with organizational objectives and programmatic activities.
• Maintain and regularly update and reconcile the general ledger, accounts payables, accounts receivables, and payroll.
• Recommend and report on benchmarks upon which financial performance is measured in the organisation.
• Ensure effective management of grant reporting and reconciliation in accordance with the guidelines from donors/ funders.
• Monitor the financial performance of the organization including its subsidiaries and projects through regularly budget monitoring reports.
• Oversee the preparation and development of budgets and forecasts for the organisation.

 Leadership and Relationship Management

• Manage financial relations with donors including compliance, timely and good quality reporting as specified in the grant agreements.
• Conduct regular trainings for the staff and implementing partners / grantees on the financial procedures, reporting and any other related financial responsibilities.
• Effectively supervise the staff responsible for the Finance Function in the organisation.
• Provide support and maintain a competent and motivated team through constructive feedback, coaching and mentoring.
  
  
  

Audit, Compliance and Risk Management

• Regularly review and  update the KT Financial, Risk and Procurement Manuals and procedures to ensure compliance with-best practice and in line with international standards.
• Promote effective risk management for the key risks under the Unit control in accordance with the organisation’s Risk Management framework.
• Ensure compliance with the organisation’s policies as well as statutory financial (local/national) regulations for all Country offices.
• Coordinate and manage the processes of internal and external audit, accounting, and reporting requirements as set by Country specific regulatory bodies where the organization has offices.
• Regularly update the financial control systems to strengthen the financial management of the Trust.
• Oversee all tax related activities in all Countries where KT has operations.

Program Development, Planning, and Implementation

• Participate in fundraising activities of the Trust through preparation of budgets for project proposals.
• Actively participate in identification of fundraising opportunities.
• Analyze and report on actual and planned monthly expenditure, interpret, and communicate with Team Leaders, advise of variance against approved budgets, and make recommendations for corrective action.
• Conduct field travel visits to review financial procedures among partners / grantees supported by Kilimo Trust.
• Ensure safety of the assets of Kilimo Trust by instituting effective safety measures.
  
  
  

Key Performance Indicators

• Receiving un-Qualified Audit for organization and projects
• Timely and good quality submission of all financial reports to management and Donors/funders.
• Accurate and timely submissions of all proposal budgets to prospective funders.
• Cost overruns are maintained within 5% of approved budgets.
• Robust internal control system that reduces errors and misstatements in financial reports
• All KT Assets and resources are safeguarded.
• New projects secured from donors / funders.
• Functional Risk Management System.

Competencies Required

• Excellent leadership skills to effectively lead, manage, and grow the Finance function in Kilimo Trust.
• Strategic thinker that will support management and the board effectively.
• Outstanding verbal and written communications skills
• Excellent time management skills, with the ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality of deliverables.
• Proven ability to make complex and time-sensitive decisions in the best interest of the organization.
• Must have outstanding analytical and problem-solving skills.
• Ability to work independently and as a team player with a high emotional intelligence quotient

Educational Qualifications and Experience Required

• Minimum of Seven years’ experience in a Senior Management Finance Position in Non -Government Organisation.
• Experience of working with Regional Organizations is an added advantage.
• Qualified Accountant (CPA/ ACCA)
• Must be a member of the Institute of Certified Public Accountants of their respective Country.
• Proven numeracy and financial analysis / planning skills
• Very good experience in proposal preparation and budget formulation
• Experience of strategy formulation and program planning processes.
• Understanding of donor financial policies and procedures.
• Experience in managing financials for USAID funded Programs.
• Experience in Grant Management
• Working knowledge of Odoo System is an advantage
  
  
  

How to Apply

If you are the right candidate, please send your application letter with the following:

• An up-to-date CV, highlighting relevant skills and experience (presented in relation to each of the Responsibilities and each of the experience areas listed above).
• The names and contacts of three referees and a daytime contact telephone number of each of them.
• Copies of Academic Certificate and Transcripts for O’ level, A’ level – where applicable, Under-Graduate, Post-Graduate and Professional qualifications
• The names and contacts of your immediate supervisor(s) in the current job and two of your immediate previous jobs.
• Your daytime contact telephone number; and
• A statement and proof of current remuneration package

Please submit your application documents electronically to recruitment@kilimotrust.org

Address all applications to The Human Resource & Administration Manager, Kilimo Trust.

Deadline for application:  14^th December 2023

Only shortlisted candidates will be contacted

Job Title: Program Assistant – Monitoring, Evaluation & Learning (01) Position

Job Grade: KT5

Unit of Service: Kilimo Trust Rwanda Office

Reports To: Team Leader Quality Assurance & Resource Mobilization

Duty Station: Rwanda

Employment Category: Contract

Purpose of the Job

• To provide support in designing and developing M&E systems for tracking Kilimo Trust Rwanda implemented projects and tracking and reporting progress in delivering KT strategy as measured by the set Key Performance Indicators (KPIs).
• The PA-MEL will provide technical assistance to KT Rwanda Programs and Projects; and analyze and disseminate metrics and results of program performance with internal and external audiences.
• Reporting to the Team Leader, Quality Assurance and Resources Mobilization, this position contributes to the achievement of timely and quality delivery of projects especially Kilimo Trust’s evidence-based tracking of KT interventions, documentation of program performance and impact, and its impact on Agribusiness Transformation in the EAC Region.
  
  
  

Responsibilities:

Monitoring and Data Collection:

• Assist in the development and implementation of monitoring and evaluation (M&E) plans for various projects.
• Conduct regular field visits to gather data, assess program activities, and ensure compliance with established M&E frameworks.
• Contribute to Kilimo Trust quality programming and delivery of projects to all stakeholders.
• Provide technical assistance and support to KT Regional and Country programs for design and implementation of M&E systems.
• Provide professional advice and inputs on M&E plans/results frameworks for proposals and other new business opportunities.
• Oversee and execute MEL activities included in the annual work plan, with particular focus on results, mainstreaming issues, impact as well as in lesson learning, in particular:
  
  
  

Data Management:

• Manage and organize project-related data, ensuring accuracy, completeness, and confidentiality.
• Support in the development and maintenance of databases, spreadsheets, and other tools for data tracking and analysis.
• Work with project teams in making use of program and Project data to generate knowledge products for further synthesis and publication in peer-reviewed journals and submission for presentation at appropriate technical conferences in line with KT standards to increase its visibility nationally, regionally, and globally.

Reporting:

• Contribute to the preparation of periodic reports on project progress, achievements, and challenges.
• Collaborate with program teams to ensure timely and accurate reporting to donors and stakeholders.
• Advising the projects team on progress, gaps, and measures for improvement
• Review activity and quarterly progress reports and ensure they have evidence to back-up delivery of results/envisaged change.
  
  
  

Capacity Building:

• Provide training and guidance to program staff on M&E methodologies, data collection techniques, and reporting requirements.
• Foster a culture of learning and continuous improvement within the organization.
• Developing and sharing impactful stories of change for use in resource mobilization

Collaboration:

• Work closely with program managers, coordinators, and other relevant staff to integrate M&E activities into project planning and implementation.
• Collaborate with external partners and stakeholders to enhance the effectiveness of monitoring and evaluation processes.

Competencies Required

• Strong analytical and problem-solving skills.
• Demonstrated understanding of the project cycle management
• Proficiency in data analysis tools and software.
• Proven track record of successful experience in writing reports and reviews, delivering presentations and defending recommendations.
• Demonstrated experience in data collection, analysis synthesis, and preparation of strategic information for decision-makers.
  
  
  

Educational Qualifications and Experience Required

• Bachelor’s degree in a relevant field (e.g., international development, social sciences, statistics,).
• Previous experience in monitoring and evaluation, data management, or related fields.
• At least Four (4) Years relevant experience
• Applicants with experience in Implementation of agricultural projects will have added advantages

How to Apply

If you are the right candidate, please send your application letter plus the following:

• An up-to-date CV, highlighting relevant skills and experience (presented in relation to each of the Responsibilities and each of the experience areas listed above).
• The names and contacts of three referees, and a daytime contact telephone number of each of them.
• Copies of Academic Certificate and Transcripts for O’ level, A’ level – where applicable, Under-Graduate and Post-Graduate qualifications
• The names and contacts of your immediate supervisor(s) in the current job and two of your immediate previous jobs.
• Your daytime contact telephone number; and
• A statement and proof of current remuneration package

Please submit your application documents electronically to recruitment@kilimotrust.org

Address all applications to The Human Resource & Administration Manager, Kilimo Trust.

Deadline for application: 14^th   December 2023

Only shortlisted candidates will be contacted

1.        Department

FOOD & BEVERAGE

2.        Reports to

Food & Beverage Manager

Assistant F&B Manager

F&B Supervisor

job purpose

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guests in the restaurant, bar, meeting & events and room service in line with Companies Policies, Procedures and Service Standards.

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.

• Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables.
• Serves guests their food and beverage promptly and courteously.
• Sets tables in accordance to company standards ensuring that all crockery, cutlery, glassware and linen are clean, polished and in good condition.
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone)
• Confers with the Supervisor concerning set-ups and last-minute changes.
• Confers with Supervisor regarding last minute arrangements to co-ordinate with kitchen production.
• Works as a team player to meet departmental goals.
• Informs Management & Kitchen immediately of any complaints.
• Is responsible for the highest standard of cleanliness and hygiene in the restaurants.
• Is fully knowledgeable working on F&B operating systems such as Micros or Symphony.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Ensures the guest bills are correctly charged and presented to the guest.
• Ensuring outlets equipment are clean, well maintained.
• Assist in monthly operating equipment stock takes.
• Answers questions about menu items, ingredients, and pricing.
• Takes customers’ orders for food and drink by writing them on docket, entering them into Point of Sale system.
• Passes customer orders along to kitchen staff for preparation.
• Prepares drinks and serves them to customers in under 3 minutes of taking the order.
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
• Sets & clean tables with dishes, glasses, and flatware and refills condiments as per service period and Akagera standard.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
  
  
  

GUEST SATISFACTION

Ensures that all guests are welcome and registered in a professional, efficient and courteous manner.

• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
  
  
  

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

• High School diploma, vocational training/Culinary Art restaurant Management and/or 5-years work experience.
• Experience with hotel operations is an added advantage.
• Basic understanding of the English language.
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems

1.        Department

KITCHEN

2.        Reports to

Executive Chef

job purpose

Helps provide smooth running services and a high standard of production by managing his/her section, works autonomously to produce dishes in compliance with cooking instructions, supervises the commis chefs’ work, organisation, coordination and service for one area of the kitchen.

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies, Procedures, Operational & Financial Principles and the components involved in the day to day operations of the Kitchen Departments.

• Assist a Sous chef running kitchen operations in absence of Executive chef
• Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes
• Create new and exciting desserts to renew our menus and engage the interest of customers
• Incorporate local ingredients into baking
• Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
• Check quality of material and condition of equipment and devices used for cooking
• Guide and motivate pastry assistants and bakers to work more efficiently
• Identify staffing needs and help recruit and train personnel
• Maintain a lean and orderly cooking station and adhere to health and safety standards
• Helps manage stocks of equipment by avoiding breakages.
• Ensures that all mise-en-place is completed prior to food service.
• Ensures that proper cooking methods are adhered to.
• Ensure that all equipment being used is washed and cleaned after use.
• Ensures that all items of equipment, which has been used, are correctly stored after they have been cleaned.
• Ensures that stores, refrigerators and freezers in the department are always clean and tidy.
• Uses skills to ensure that food items prepared are of the highest quality.
• Helps with the preparation of buffets and be available to assist with the service of the buffets.
• Follow recipes, including measuring, weighing and mixing ingredients.
• Maintain food safety and sanitation standards.
• Clean and sanitize work areas, equipment and utensils.
• Check quality and freshness of ingredients and equipment.
• Garnishes and portions of baked foods.
• Helps with the preparation of buffets and be available to assist with the service of the buffets.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Respond to any reasonable tasks as assigned by superiors.
• Responsible for the highest level & standard of cleanliness and Hygiene in all areas.
• Assist to collect requested products from the store.
• Ensuring all equipment are clean and well maintained.
• Ensures that chemicals are strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures
• If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)
• Follows proper safety, hygiene, and sanitation practices
  
  
  

GUEST SATISFACTION

Ensures that all guests are welcome in a professional, efficient and courteous manner.

• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in the Food & Beverage waste program of the Hotel.
  
  
  

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Follows food safety and sanitation procedures with HACCP guidelines.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Attends training as and when required.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Be familiar with the company’s Disciplinary codes.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.
• Trains commis chefs, students and interns to a high standard.
• Responsible for the development and work performance of the junior staff in those parts of the kitchen for which she/he is responsible.

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

• Diploma Culinary Art/Diploma in patisserie/food production
• Minimum 3 years’ experience in pastry chef roles
• Proven experience in working within the food industry as a pastry chef, baker, or relevant roles
• Working knowledge of baking techniques and the pastry-making process
• Creative ability with Artistic skill decorating cakes and other desserts
• Keen attention to details
• Team management skills