CONTEXT

The Customer Service Manager operates at OpCo level and reports to the Customer Service, Logistics and Planning (CSLP) Manager of the OpCo.

Direct reports to the Customer Service Manager usually are Customer Service Representatives (Agents & Telesales).

JOB PURPOSE

• The Customer Service Operations Manager is one of the main contributors to the CSLP vision to:
• Drive Customer Satisfaction & loyalty by building a customer centric organization;
• Drive Cost optimization via service strategy;
• Increase Revenue by ensuring service excellence.

The Customer Service Manager is responsible for:

• Managing the day-to-day customer service department, including Order Management (from Order to Cash) and Customer Relationship Management (RQC – Request, Query & Claim)
• Building a true customer centric organization by coaching, training & sharing best practices to the CS team & relevant stakeholders
• Establishing a continuous improvement team by maintaining a Customer Value Pillar through the TPM methodology
• Driving and implementing Customer Profitability, i.e., Cost-2-Serve and Logistics Trade Terms agreements
• The interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives, and developing partnerships.
• Ensuring internal alignment both upstream with Production and Logistics and downstream with Sales and Finance.
• Establishing a safety culture across the CS team

DUTIES AND RESPONSIBILITIES

1. SAFETY

• Focuses on safety – with clear focus and training plans in place for employees
• Ensures Business Continuity within Customer Service by creating a safe & comprehensive work environment
• Enable safe & transparent communications inside the CS department & ensure actions follow up are taken based on survey results

2. CUSTOMER SERVICE STRATEGY

• Leads the process of Customer Service Strategy Development and Deployment.
• Constructs 3 Year Customer Service Vision and leads annual refreshing of plans.
• Create a customer service segmentation for customers.
• Develops, monitors, and ensures execution of Customer Service Strategy and plan to deliver optimal balance of customer satisfaction, service levels and cost as % of revenue:
• Manages and promotes communication and cross-functional collaboration:
• Internal communication and cross-functional collaboration with Sales, Finance, Logistics and Production.
• Development of cross-functional customer teams for key customers
• External communication with customers, ensuring trustful customer relations and Customer Satisfaction

• Uses TPM methodology and Customer Value Pillar as toolkits for continuous improvement.

3. ORDER MANAGEMENT

Monitors and leads the execution of order processing flow from acquisition to billing/cash.

• Order Acquisition: Increase automation of Order Acquisition (e.g., Promotion of electronic ordering methods)
• Order Validation: Logistics Trade Terms Compliance, alignment with credit control
• Order shipping: Alignment with Logistics Team for out-of-stocks and peaks preparation
• Billing: Ensure billing consistency, price checking and compliance with Customs (for export)
• Cash: Ensure coordination with Account Receivables to ensure payment and act as escalation if needed

4. CUSTOMER RELATIONSHIP MANAGEMENT   

Develops and leads Change to a Customer Centric Organization by:

• Ensuring robust Customer and Product data via right governance and alignment with Master Data experts
• Actively working on enabling one-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.
• Promoting usage of E2E customer information at any point of customer contact (Telesales, e-portal, Sales Reps, KAMs, LKAMs)

Leads customer Request, Queries & Claims (RQC) by:

• Managing the process of capturing customer queries.
• Monitoring and evaluating the resolution process, with involvement of relevant stakeholders within agreed SLAs.
• Tracking and recording common customer complaints, and proactively & cross functionally acting upon to achieve claims reduction.
• Managing proactive communication & care to Customer

5. CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS      

Actively drives insights on Customer Profitability by:

• Ensuring Cost-2-Serve (C2S) visibility in-place (per Customer and SKU)
• Collaborating with Finance and Sales to integrate C2S in Customer P&L.
• Coordinating business cases creation per customer based on C2S.

Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:

• Development of LTT agreements
• LTT agreements are measured, tracked, reviewed, and enforced
• Sales cooperation & alignment with agreed commercial Trade terms
• Negotiates or supports the Key Account Manager in negotiations with customers from the perspective of logistics.

6. CUSTOMER COLLABORATION & JOINT VALUE CREATION

• Owns the Customer Supply Chain agenda.
• Detects opportunities and implements Supply Chain collaboration initiatives with key Customers aiming at joint value creation.
• Organizes and conducts regular CS&L visits to Key Customers.
• Implement VoC (Voice of the Customer) program with regular surveys

7. MANAGEMENT INFORMATION REPORTING   

• Provides clear and accurate information on Customer Service performance via:
• Managing the reporting of service level agreements, costs and KPIs (ex: Case Fill Rate, NPS & Zero Touch Order)
• Ensuring there are clear metrics across all KPIs
• Ensuring Root Cause Failure Analysis on KPIs
• Limited manual interventions

8. ORGANIZATION AND PEOPLE MANAGEMENT

Actively drives a customer centric culture in the OpCo and ensures cross-functional alignment.

Effectively organizes and manages a team of people by:

• Creating a safe, fun & comfortable place to work
• Having right team structure and roles in-place
• Driving an aligned and focused culture through clear performance targets and regular one-on-ones
• Implementing talent development and competences development while supporting PDP construction
• Ensuring business continuity through succession planning
• Contributes to Global CS capabilities and CS community
• Influences the industry agenda in their OpCo

9. WORKING AND THINKING LEVEL      

Minimum University degree in Management, Business Administration or Marketing

10. EXPERIENCE            

At least 4-5 of years of relevant working experience dealing with Customer Relationship Management

11. SPECIFIC SKILLS     

• • Ability to effectively work cross-functionally
  • Ability to think both on strategic and operational level
  • Strong E2E Supply Chain knowledge
  • Ability to understand and explain the financial and economic effects of Customer Service Management
  • Ability to effectively Understand Customer needs & build strong relationships
  • Financial and commercial understanding
  • Strong project management skills
  • Strong Leadership Skills
  • Experience of working directly with Customers
  • Excellent proficiency of Kinyarwanda and English both oral and written

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision are purely based on your shown knowledge, competences, and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com  and search for “Customer Service Operations Manager “.  Only applications meeting the requirements will be contacted.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.  In case you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com  (no applications will be accepted through this email).

The HR Business Partner Team will be available to support in the application process and the closing date for submission of applications is Thursday, 28th December 2023.

Click here for more details & Apply

INTERNAL & EXTERNAL JOB VACANCY – Automation Specialist

We are seeking to hire a qualified and dedicated Automation Specialist, reporting to the Automation Engineer.

JOB PURPOSE

• Ensure the reliability and availability of all production and utility equipment, have a long-term focus, and provide input to planning and execution of maintenance plans, keep health and safety as a priority.
• Lead continuous improvement and condition-based maintenance using TPM tools, networking, benchmarking, and knowledge transfer
• Lead in the implementation of measures that reduce risks of Cyber Threats, as well as maintaining and sustaining processes, systems, competencies etc. to keep the security measures in place and updated.
  
  
  

KEY RESPONSIBILITIES

1. SAFETY, FOOD SAFETY AND SUSTAINABILITY

• Execute/Supervise maintenance and engineering activities to ensure all safe executions and full compliance to local and HEINEKEN safety rules, environmental regulations, standards, and procedures
• Collect safety and legal-related maintenance tasks and translate them into maintenance plans for execution.
• Implement safety improvement activities, act immediately when unsafe behaviour occurs, stop unsafe behaviours and report high-risk activities and give feedback to the relevant people

2. QUALITY OF THE PROCESS AND PRODUCT

• Collect quality-related maintenance tasks and translate them into maintenance plans for execution
• Identification & transfer of quality maintenance tasks to operations in AM Team step 5 (including quality inspection, Q-points).
• Instruments Calibration management process following local and Heineken standards and procedures
  
  
  

3. WORK PROCESSES

• Provide Inputs to asset master data within the CMMS. Use, monitor and control the asset breakdown structure and define all PM tasks and inventory items in CMMS.
• Utilize advanced functionalities of the CMMS linked to digital solutions and mobile applications.
• Spot and rectify performance issues of equipment during walk-around.
• Monitor asset performance (OPI or line availability); Be responsible for machines availability (uptime).
• Responsible for further optimizing PM strategy (standards and tasks).
• Responsible for further optimizing spare parts management.
• Responsible for further collecting and managing asset drawings, documents, permits (licenses), warranties.
• Responsible to manages the work preparation room.
• Responsible for CILT development and standardization
• Responsible for PM Tag solving OTIF
• Provide inputs to planning and execution of brewery CAPEX
• Support AM policy for automation and support implementation.
• Implements service contracts actions, the performance of the main contracts and actions ongoing, the Service Level Agreement (SLA) improvement agenda, the KPIs performance and review process.
• Implement and maintain PA&IT master plan in compliance with PCD procedures
• Executes all PCD Security activities defined in Foundation and Advance
• Ensures HeiQuest compliance for PCD Security
  
  
  

4. ORGANIZATION, INTERFACES & PEOPLE MANAGEMENT

• Lead and support (Senior) Technicians-E&A and report to the E&A Team Leader in initiating and driving the maintenance processes (i.e extend asset life and reduce costs).
•  Be the main focal point in maintenance for the AM teams.
• Mentor and train AM teams in optimizing asset performance, extending asset life, and reducing costs in their zones.
• Cover for other E&A TL during holidays/vacation.
•  Be the Brewery and OpCo Corporate interface
  
  
  

5. TPM & CONTINUOUS IMPROVEMENT

• Ensure sustainability of implemented AM steps 0-5 (foundation & advanced) and support engineering specialist in the implementation of AM step 6 through integration and optimization of maintenance processes.
• Sustain Reliability Centered Maintenance (RCM) process to (further) extend life and reduce costs.
• Explore and apply advanced maintenance techniques (pit stop, maintenance-free, maintenance prevention & continual optimization of PM standards). Expend its use within asset management and value-driven maintenance.
• Implement weak component analysis (WCA). Execute improvement activities to improve weak points of equipment.
• Support the applied structured fault-finding procedures; collect spare parts, or organizes for the team to apply structured fault-finding, including training/mentoring.
  
  
  

6. INFORMATION AND DATA MANAGEMENT

• Support for ensuring integration, optimization and up to date of all maintenance systems with the CMMS as the master system for maintenance.
• Be the key-user of the CMMS. OPI data registration in the CMMS.
• Responsible for maintaining PCD assets information management system
• Maintain automation backup data (parameter, PLC, HMI etc.).
• Report on maintenance KPIs, i.e. % assets restored to basic condition, nr. of breakdowns, % ABC analysis complete, OPI score and/or line performance, % PM plans OTIF and % asset master data as built.
  
  
  

QUALIFICATION AND SKILLS

• Preferably Bachelor level in Plant Automation, Electronics Engineering, Electrical Engineering, Computer Engineering, (or Related Engineering fields).
• Minimum of 1.5 years in Plant automation
• Minimum 1.5 years Maintenance/Engineering experience in manufacturing industry.

SPECIFIC EXPERIENCE

• Mastered all required activities, skills and –experience of the Automation & PCD Lead on foundation level.
• Highly competent in the field of Process Automation and Process Information (Operational Technology) and their systems, equipment, and software.
• Good knowledge of PCD Security concepts & Affinity with IT systems and understands IT concepts
• Good knowledge and experience in maintenance engineering, cost control, supply and inventory management work processes.
• Backup asset master data expert and –owner.
• Good facilitating skills and ample knowledge and experience with RCM, FMECA, TPM and other maintenance optimizing methods and -tools.
  
  
  

HOW TO APPLY

• Should you wish to apply for this position, please go to MyHR, Careers and follow instructions to apply.
• All applicants must apply using our online application system. CVs received via email will NOT be considered.
• The HR Business Partner Team will be available to support in the application process.
• Women candidates are encouraged to apply.
• The closing date for submission of applications is December 28th, 2023.

Click here for more details & Apply

JOB OPPORTUNITY

DATA MANAGEMENT OFFICER

World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection and Education.

World Vision Rwanda seeks to hire a highly qualified, dedicated, and experienced Rwandan national for the role of Data management officer, joining an established and experienced team. This position will be based in Nyagatare, Rwanda, and reports to the Trial Manager.   


                                                  

Purpose of the position:

The Data management officer will be employed directly by World Vision Rwanda; and will work under direct supervision of the Trial Manager and will be expected to work fully and exclusively on the Deux Oeufs study. The Deux Oeufs project is a collaborative research study implemented by World Vision with University of Florida (UF) and the University of Rwanda (UR).   The Data management officer will administer all data-collection tablets and phones.  They will coordinate the updating of tablets/phones when surveys are updated and download them onto devices.  They will ensure data is regularly uploaded to the secure REDCap and Kobo Toolbox servers, and monitor the quality and consistency of incoming data, including data completeness and logic checks.  They will support the Project Facilitator with data necessary for coordinating the logistics of egg distribution and identifying/locating participants. They will also work closely with the Trial Manager to help manage the logistics of data collection field teams.  A key part of the job will be utilizing the scheduling capacity within RED Cap and ensuring the protocol is followed in terms of study time points (baseline/enrolment, second trimester, third trimester, birth, infant 1 month, infant 6 months).   The Data management officer will be responsible for maintaining progress reports, management of the RED Cap and Kobo ToolBox platforms, updating of survey instruments, if necessary, lead training of staff on data management, maintenance/care of tablets and phone inventory.  The position is full-time and based in the Karangazi sector, Nyagatare District. The primary duty locations will be in Ndama Health Center and Karangazi Health Center.

MAJOR RESPONSIBILITIES

Salary:

The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply. 

How to apply:

Should you wish to apply for this position, please go to https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Data-management-Officer_JR27844?q=rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on wvrwanda-recruitment@wvi.org (no applications will be accepted through this email).

The closing date for submission of applications is 2^nd January 2024; no late applications will be accepted.

As a child-focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks.

Note that only shortlisted candidates will be contacted.

Click here for more details & Apply

JOB OPPORTUNITY

FOOD PREPARATION OFFICER

World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection and Education.

World Vision Rwanda seeks to hire a highly qualified, dedicated, and experienced Rwandan national for the role of Food Preparation Officer, joining an established and experienced team. This position will be based in Nyagatare, Rwanda, and reports to the Trial Manager.             


                                                          

Purpose of the position:

The Food Preparation Officer will be employed directly by World Vision Rwanda; and will work under the direct supervision of the Project Facilitator. The job holder will be expected to work fully and exclusively on the Deux Oeufs study. The Deux Oeufs project in Rwanda is a collaborative research study implemented by World Vision with University of Florida (UF) and University of Rwanda (UR).   The Food Preparation Officer (FPO) will be based at the health center (Ndama/or Karangazi) where food preparation will take place. The FPO will cook eggs (hard boil) every day including Saturdays, Sundays, and holidays. After cooking, the Food Preparation Officer will package and hand over the eggs to Food Aid Distributors. They will also be responsible for disposing of unused or broken eggs. World Vision is looking for someone honest with good ethical behaviour and can work independently and also as part of a team. The FPO will report to the Project Facilitator.  The position is fulltime based in Karangazi sector, Nyagatare District. The primary duty location will be in Ndama Health Center or Karangazi Health Center.  Thus, this position will be based at project level where intervention and Eggs preparation activities are taking place.

MAJOR RESPONSIBILITIES

Salary:

The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply. 

How to apply:

Should you wish to apply for this position, please go to https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Food-Preparation-Officer_JR27846-1?q=Food%20Preparation%20Officer this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on wvrwanda-recruitment@wvi.org (no applications will be accepted through this email).

The closing date for submission of applications is 2^nd January 2024; no late applications will be accepted.

As a child-focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks.

Note that only shortlisted candidates will be contacted.

Click here for more details & Apply

JOB OPPORTUNITY

NURSE SONOGRAPHER

World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection and Education.

World Vision Rwanda seeks to hire a highly qualified, dedicated, and experienced Rwandan national for the role of Nurse Sonographer, joining an established and experienced team. This position will be based in Nyagatare, Rwanda, and reports to the Trial Manager.               


                                           

Purpose of the position:

The Nurse Sonographer will be employed directly by World Vision Rwanda; and will work under the direct supervision of the Trial Manager and will be expected to work fully and exclusively on the Deux Oeufs study. The Deux Oeufs project in Rwanda is a collaborative research study implemented by World Vision with University of Florida (UF) and University of Rwanda (UR).   The sonographers will be responsible for the performance of obstetrical (fetal) ultrasound activities at the study’s two health center enrollment and scanning locations.  Nursing training is mandatory, strongly preferrable they have existing fetal ultrasound or general ultrasound experience. Nurse Sonographers will date pregnancies using ultrasound, determine fetal viability (e.g., heart rate), and identify potential abnormal findings which would be shared with consultant obstetricians/gynecologists (OB-GYNs).  Nurse sonographers may additionally administer informed consent, administer health and demographic surveys, measure blood pressure and height/weight, and collect blood samples.  This position may be involved with other data collection activities such as measuring birth weight, length, head circumference. They may be trained on more advanced sonography methods relevant to fetal growth and neurodevelopment. The position is fulltime based in Karangazi sector, Nyagatare District. The primary duty locations will be in Ndama Health Center and Karangazi Health Centre or other nearby health facilities.

MAJOR RESPONSIBILITIES

Salary:

The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply. 

How to apply:

Should you wish to apply for this position, please go to https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Nurse-Sonographer_JR27843?q=Rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on wvrwanda-recruitment@wvi.org (no applications will be accepted through this email).

The closing date for submission of applications is 2^nd January 2024; no late applications will be accepted.

As a child-focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks.

Note that only shortlisted candidates will be contacted.

Click here for more details & Apply

JOB OPPORTUNITY

FOOD AID DISTRIBUTOR

World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection and Education.

World Vision Rwanda seeks to hire a highly qualified, dedicated, and experienced Rwandan national for the role of Food Aid Distributor, joining an established and experienced team. This position will be based in Nyagatare, Rwanda, and reports to the Trial Manager.  


                                                        

Purpose of the position:

Food Aid Distributor will be employed directly by World Vision Rwanda; and will work under direct supervision of the Project Facilitator, and will be expected to work fully and exclusively on the Deux Oeufs study. The Deux Oeufs project in Rwanda is a collaborative research study implemented by World Vision with University of Florida (UF) and University of Rwanda (UR).   The Food Aid Distributor (FAD) will be based at the health center where food preparation will take place. The FAD will be responsible for transporting prepared and packaged eggs to CHW homes (distribution points), most likely on moto cycles purchased by the project/study every day seven days a week. The FAD will go to 4-8 villages, and 1-2 CHW homes in each village to distribute cooked eggs every day including Saturdays, Sundays, and holidays. They will hand over the eggs to study participants at the CHW homes, observe consumption, and fill out a short survey on a smartphone.  World Vision is looking for someone honest with good ethical behaviour and can work independently and also as part of a team. The FAD will report to the Project Facilitator.  The position is fulltime based in Karangazi sector, Nyagatare District. The primary duty location will be in Ndama Health Center or Karangazi Health Center.

MAJOR RESPONSIBILITIES

Salary:

The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply. 

How to apply:

Should you wish to apply for this position, please go to https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/Food-Distribution-Officer_JR27845 if this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on wvrwanda-recruitment@wvi.org (no applications will be accepted through this email).

The closing date for submission of applications is 2^nd January 2024; no late applications will be accepted.

As a child-focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks.

Note that only shortlisted candidates will be contacted.

Click here for more details & Apply

JOB POSTING – Project Coordinator

Organization: Right To Play Rwanda

Department/Division: Program        

Work location: Rubavu, Rwanda

Authorized to work in: Rwanda (Ability to work legally without a work permit or sponsorship in Rwanda)

Target Start Date: Immediate     

Target Hiring Range: Gross RWF 914211 – 1,062,771 monthly (before taxes)

Closing Date: 11/01/2024.

ABOUT US:                                                                                

Right To Play is a global organisation that protects, educates and empowers children to rise above adversity through the power of play. We help millions of children each year to stay in school and out of work, to prevent life-threatening diseases and to stay safe from exploitation and abuse. We are the leading global development organization that uses play to transform the lives of children and youth impacted by poverty, war, disease and inequality.

Established in 2000, Right To Play reaches children through experiential programming in 15 countries in Africa, Asia, the Middle East, and North America. These programs are supported by our headquarters in Toronto, Canada; London, UK and seven national offices across Europe and North America.

With a shared passion for our mission, our Culture Code guides how we act and interact based on five core pillars:

• Accept Everyone – Be intentional about inclusion
• Make Things Happen – Seek opportunities to lead and innovate
• Display Courage – Act with integrity
• Demonstrate Care – Look after yourself and one another
• Be Playful – Have fun at work

Please visit our website to learn more about who we are and what we do, and watch this video to find out about the five pillars of our Culture Code.

PROGRAM SUMMARY:

Plug-in Play (PIP) project is a four-year project (2021-2024) funded by LEGO Foundation aiming at improving the quality of education in Rwanda for boys and girls (age 10-12) by Learning through Play with Technology (LtPT) approaches namely, Tinkering/Making, Coding and Robotics. The Plug-in Play will be piloted in 6 districts of Rwanda, reaching 310 public and government aided schools and 758 SET subject teachers. This project will support the integration and use of LtPT approaches in the teaching of SET subjects at primary level, specifically P4-P6 (Upper Primary).

ROLE SUMMARY:

The Project Coordinator (PC) reports directly to the Project Officer (PO) and is responsible for the implementation of Right To Play project activities and providing support and guidance to the community team in using RTP tools in the project location. The incumbent is also responsible for monitoring the project for quality of delivery and effectiveness

WHAT YOU’LL DO:

PRIMARY RESPONSIBILITIES:

Job Responsibility #1: Activity planning and implementation (45% of Time):

• Ensures participation of partners, children/young people and stakeholders in the process of project planning and implementation of the proposed activities.
• Supports teachers and coaches, and educational supervisors/parent educators in developing their activity plans and schedules, encourages their initiatives while ensuring alignment with project proposal, facilitates their activities and reports to the Project Officer.
• Organizes and conducts special events activities, workshops, trainings, play days, awareness sessions, summer camps, recreational days and sports tournaments in coordination with RTP’s partners.
• In coordination with partners, teachers, educational supervisors, principles, and coaches, evaluates events, provides updates of lessons learned and best practices and reports on progress and challenges as they arise.
• Manages and coordinates the logistical arrangements for training workshops and events.
• Assesses training needs of coaches, teachers and partners, recommends the suitable intervention, and works with them to develop training schedules.
• Organizes, conducts, and facilitates training workshops conducted by other program staff and participates in the training as required.
• Conducts training and, where applicable, facilitates the training sessions conducted by teacher trainers, evaluates them and reports to the Project Officer.
• Handles equipment management and distribution in the assigned community. · Handles advance payments and manages cash money used for the activity implementation.
• Supports the assessment of needs for facility repairs and upgrades in the community, facilitates the authorized work and ensures that overall work has been completed in accordance with the approved standards.
  
  
  

Job Responsibility #2: Monitoring and reporting (20% of Time):

• Conducts regular field visits with partners, and government officials to follow up and provide support as needed.
• Conducts regular visits to project implementation sites/schools and provides coaching and mentoring to coaches, Teachers, principals, educational supervisors youth/Junior leaders and community leaders.
• Participates in workshops/training to partners, coaches and teachers in the quantitative data collection tools and qualitative monitoring tools and facilitate the data collection.
• Provides narrative, qualitative and quantitative monitoring information/data to support monthly, quarterly and annual reports to update Country Office on project progress.
• Provides activity report for each activity conducted to support quarterly reports.
• Prepares and submits financial reports related to activity implementation and initiate the payment process of transports /other related and services provided by the suppliers related to workshop/trainings, meetings events and tournaments.
• Ensures all documents related to the project are well kept and makes sure internal documents for RTP are not shared outside without authorisation.
• Ensures partners, coaches and teachers are in compliance with RTP Child Safeguarding Policy.
• Ensures all materials and tools distributed to partners, teachers, coaches, parent educators, partner schools and community are well kept and utilized for project related activities and not otherwise.

Job Responsibility #3: Establish and maintain partnerships (20% of Time):

• Identifies community needs, participates in the selection of communities and partners to be included in RTP program in the respective Field.
• Represents RTP in the project location and relevant forums and have regular consultations with local partners, stakeholders, and key beneficiaries in the assigned community.
• Support the PO in developing reports for stakeholders and key beneficiaries’ meetings in the assigned community.
• Ensures RTP activities are known by local community leaders and makes sure their involvement where necessary.
• Organizes meetings with relevant stakeholders such as teachers, coaches and parent educators to discuss the project progress and implementations.

Job Responsibility #4: Supervision and guidance (10% of Time)

• Conducts performance assessment of coaches, teachers, and community facilitators as and where applicable.
• In collaboration and consultation with partners, Project Officer, the Training Officer, or Thematic Specialists implements coaches and teachers’ professional development and peer learning approaches through community of practices and/or other existing approach according to the nature of the project.
• Ensures the delivery of professional development and peer learning approaches is aligned to existing project resources and tools.
• In collaboration and consultation with partners identifies the need of coaches and teachers and advocate it to project officer and RTP team.
• Identifies and recommends coaches and teachers for certification, where applicable. · Identify gaps in the project implementation in the assigned community and propose solutions to Project Office
• Participates in country level budget monitoring processes such as reviews of implementation rates as related to their project.

Job Responsibility #5: Other tasks as assigned (5% of Time)

ALIFICATIONS (Must have):

EDUCATION/TRAINING/CERTIFICATION:

• Bachelor’s degree in social sciences, education, or any related discipline.

EXPERIENCE:

• 2 years’ experience working in project implementation and coordination part of which should have been in leading a team.
• At least 1 year hands-on teaching experience in primary and or secondary schools.

COMPETENCIES/PERSONAL ATTRIBUTES:

• Ability to confidently represent oneself and Right To Play
• Effective planning and organizing skills.
• Coaching and feedback skills
• Excellent communication skills both verbal and written.
• Strong development and team building skills.
• Must have Category B Driving licence.

KNOWLEDGE/SKILLS:

• Understanding of education principles and teaching
• Computer literacy in outlook, MS Word, PowerPoint, Excel and Internet
• Effective report writing
• Understanding of a community-led process
• Understanding of the concept of play-based learning
• Understanding of child rights and child protection
  
  
  

LANGUAGES:    

• Fluency in spoken and written English.
• The knowledge of the local language will be an added advantage.

BONUS IF YOU’LL BRING (NOT ESSENTIAL):

• Knowledge in child and/or adult education
• Knowledge in Sport for Development
• Experience developing and managing budgets.

WHO YOU ARE:

You are highly driven, results-oriented, collaborative and well-rounded leader with a passion for working with

children and youth. You are an exceptional communicator with excellent networking skills.

WHAT YOU’LL GET:

The opportunity to collaborate with an innovative global team who are passionate about working with children and youth. You will gain experience working for a globally recognized organization with a healthy culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care and be playful). You will be immersed in an environment where learning and development is encouraged and valued, and “play” is appreciated as a core avenue to building community.

• Competitive salary and benefits
• Flexible work arrangements
• 18 days annual leave
• Up to 3 personal days per year
• Up to 5 personal learning and development (L&D) days per year
• Maternity/paternity/parental leave top up and support
• Annual learning week
• Annual staff recognition awards
• Opportunity to connect with employees across our offices (Global Buddy Chat, Facebook Workplace)
• Opportunity to engage in global projects and initiatives
• Wellness programs
• Playful activities and events
  
  
  

HOW TO APPLY:

If you are interested in applying for this position, please apply with your resume and cover letter in English via the application link.

Application Link: https://righttoplay.hiringplatform.ca/158818-project-coordinator-rubavu-rwanda/656073-application-form/en

While we thank all applicants for their interest, only those selected for interviews will be contacted. Shortlisting of applications will begin immediately, and interviews may be held before the closing date.

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation, or marital status. As such, we encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. We offer a family-friendly environment that allows for flexible work arrangements in order to support staff diversity and ensure a healthy work-life balance.

We are a child-centered organization. Our recruitment and selection procedures reflect our commitment to the safety and protection of children in our programs. The successful candidate will be required to provide a satisfactory Vulnerable Sector Screening or equivalent criminal check as a condition of employment.

We value and promote a culture of diversity, equity, inclusion, and belonging. Should you require any accessibility related accommodations or specific adjustments to ensure fair and equitable access throughout the recruitment and selection process, and thereafter, please reach out to the People & Culture team by email at careers@righttoplay.com. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

To learn more about who we are and what we do, please visit our website at www.righttoplay.com.

Click here for more details & Apply

Job responsibilities

•I. Summary of Overall Role and Responsibilities A social worker serves as a liaison person between patients, health care providers and sponsors II. Key Duties and Tasks

• Identify psychosocial cases and work with them to find adequate solution for their problem;

• Manager all Social services supplies and equipment in the institution

• Provide Monthly report on social activities to the his/her direct supervisor

• To advocate for helping clients to get resources that would improve their well-being

• To coordinate the activities of sponsors in wards;

• To educate patients individually or groups for behavior change;

• To educate patients and their close relatives on the management of the patient’s condition and its consequences;

• To educate patients individually or groups for behavior change

• To identify psychosocial cases and work with them to find adequate solution for their problem;

• To manage all departmental supplies and equipment

• To organize and coordinate the international Patients’

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

I. Summary of Overall Role and Responsibilities Head of Anesthesia Technician is responsible of coordinating the provision of anesthesia services in the hospital II. Key Duties and Tasks

 Oversee Anesthesia Technicians’ schedule to assure they meet staff needs standards

 Perform anesthesia procedures according to the existing clinical guidelines

 Contribute to the continuing transformation of clinical services within the department

 Monitor patients’ data and electronic medical records

 Submit monthly, quarterly and annually report to the supervisor on his/her unit

 Encourage and support a positive work environment to ensure positive staff morale and quality services.

 Promote a climate and develop mechanisms which ensure constant upgrading and currency of Anesthesia skills.

 Establish and foster effective working relationships with and between the various professional groups within the hospitals.

 Organize and conduct meeting for anesthesia technicians

 Supervise and review anesthesia technicians staffing needs

 Good understanding of assets and materials management in the department

 Assist students in clinical attachment

 Perform any other duties assigned by his/her supervisor

Minimum qualifications

Buchelor’s Degree in Anesthesia

0 Year of relevant experience

Job responsibilities

I. Summary of Overall Role and Responsibilities The Public Relation and Communication Officer (PRO) is responsible for developing and implementing programmes promoting a positive image of hospital, and creates awareness of available services to the community II. Key Duties and Tasks

 Organize good communication between hospital and other external institutions/companies.

 Develops and puts in place communication campaigns and institution strategies.

 Represents the institution in discussions with public departments, special interest groups, and other organizations.

 Responds to media and public enquiries.

 Arranges interviews with media outlets.

 Organize and mobilize written, oral, radio and TV broadcasts to inform the public on hospital’s activities Cover audience and press conferences held by senior managers of the institution.

 Work with the hospital administration to issue press release.

 Make critical analysis of publications national or international media concerning the hospital and produce synthetic technical notes to authorities.

 Build a greater understanding of health care issues and use his/her skills to encourage the public to adopt healthier lifestyles.

 Submit daily, monthly, quarterly and annually report to the supervisor.

 Participate on ethics committees as requested.

 Receive visitors and orient them in different department needed around the hospital.

 Initiate and communicate information to the public the new activity in the hospital

 Participate in different special events in hospital and health centers

 Participate in customer care services and accreditation process.

 Handle conflicts or complains between clients, visitors, staff and colleagues and provide feedback.

 Participate in coordination meeting, senior management meeting in hospital or health center to promote institution.

 Participate in different meeting related to the health, HCs (pacification, strategic plan, exhibition, publication, community engagement and management)

 Make regularly flash report of events to the authorities (DG, RHCC-RBC, others)

 Advise good customer care in the hospital and give recommendations to the department/ administration to improve services.

 Receive and manage different phone calls, audio, video or written information from clients through different social media that were not closed immediately and look for the solution.

 Perform other related duties as required by his/her supervisor

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

• prepare financial statements including monthly and annual accounts and Ensure compliance with financial rules and regulations;

• records are maintained in compliance with accepted policies and procedures; Review entries and corrects errors and inconsistencies in financial entries, documents and reports; • Maintain records in compliance with accepted policies and procedures;

• Review entries and corrects errors and inconsistencies in financial entries, documents and reports;

• Prepare and follow all the declaration and payment related to TPR and contributions;

• Prepare bank reconciliation statements at the end of each month;

• Establish payment orders for approval by Director of Administration and Finance and then follow them up to ensure that the funds are released;

• Charge budget expenditure and file all documents relating to those operations;

• Support audit process and ensure issues noted are resolved and recommendations implemented

Minimum qualifications

Required competencies and key technical skills

.Monitoring and timely reporting on action plan implementation . Collaborate with the social cluster Ministries M&E department and the LGs in institutionalizing monitoring and evaluation mechanisms, procedures and activities; . Collaborate with the stakeholders in establishing mechanisms for the collection and processing of relevant data and information .Design and systematize formats for reporting on activities and impact within the framework of ECD, Nutrition and ELPCP .Support the production of updated ECD, Nutrition and ELPCP data for decision making . Provide support in developing plans and strategies relevant to improving the ECD, Nutritional and ELPCP status of the vulnerable groups in collaboration with other relevant government sectors .Management and regular update of M&E information and data .Implement the common result framework to track and monitor the implementation of ECD, Nutrition and ELPCP Strategy .Ensuring that the set standards for the minimum package for ECD centers is met with quality.

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

Develop and operate a system for documentation and archives for the hospital in accordance with practices and standards in place;

 Develop and implement, in collaboration with concerned staff, an information classification and access policy;

 Maintain an effective cataloguing and indexing of documents and regularly update the hospital’s documentation database

 Receive and filing documents

 Organize the documentation and the archives of each unit;

 Analyze and submit the corresponding reports stating

 Enter documents into Database using the available software;

 Index and file documents according to the documentation policies, rules and regulations; Identify and propose documents for National Archives Services

 Perform other related duties as required by his/her supervisor

Minimum qualifications

Job Requirements (Education, Experience and Competencies)

Job Requirements (Education, Experience and Competencies)

Job responsibilities

Coordinate the social work activities in the health facility

 Establish and foster effective working relationships with and between the various professional groups within the hospitals.

 Promote a climate and develop mechanisms which ensure constant upgrading and currency of Social Work skills

 Interact regularly with other staff, patients and family members

 Contribute to the continuing transformation of clinical services within the department

 Promote customer care service and hospitality

 Submit monthly, quarterly and annually report to the supervisor

 Participate in all some hospital administrative decisions and meetings

 Supervise and review staffing needs

 Provide Monthly report on social activities to the hospital management

 Provide monthly inventory reports to the logistics officer

 Perform any other duties assigned by his/her supervisor

Required competencies and key technical skills

Job responsibilities

Coordinate the social work activities in the health facility

 Establish and foster effective working relationships with and between the various professional groups within the hospitals.

 Promote a climate and develop mechanisms which ensure constant upgrading and currency of Social Work skills

 Interact regularly with other staff, patients and family members

 Contribute to the continuing transformation of clinical services within the department

 Promote customer care service and hospitality

 Submit monthly, quarterly and annually report to the supervisor

 Participate in all some hospital administrative decisions and meetings

 Supervise and review staffing needs

 Provide Monthly report on social activities to the hospital management

 Provide monthly inventory reports to the logistics officer

 Perform any other duties assigned by his/her supervisor

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

Daily Control of the revenues received by the principal cashier and whether all money is recorded in cash book and deposited in the bank account

 Payments of the received requests (Invoices from Suppliers, salaries and related benefits) in finance

 Recording of Financial transactions in Hospital the books of accounts

 Filling and reporting of Financial Statements

 Develop the budget project quarterly and annual of hospital

 Follow up finance transactions and reporting system

 Comply with taxes declaration regulations

 Perform other related duties as required by his/her supervisor

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

Maintain and troubleshoot all network and computer related issues;

 Integrate security, physical control solutions for all confidential data and systems;

 Monitor performance and manage parameters to provide fast responses to front-end users.

 Identify user needs and system functionality and ensuring ICT facilities meet these needs

 Planning, budgeting, developing and implementing ICT action plan

 Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours

 Scheduling upgrades and security backups of hardware and software

 To ensure relation with external ICT companies

 To install computers, printers and other peripheral devices

 To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests.

 Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s

 Setup and support staff members in audio/visual equipment for presentations, workshops or trainings.

 Install, maintain, troubleshoot and update operating systems, antivirus and application programs.

 Removal/disposal of non-functional ICT equipment’s.

 Provide effective IT support in different departments on time

 To ensure that software license laws are adhered to.

 Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications.

 To ensure the integrity, security, confidentiality of data kept in departments

 To perform other related duties and responsibilities assigned by supervisor.

 Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them.

Required competencies and key technical skills

Job responsibilities

Ensure timeliness, accuracy, completeness of data collected at the health facilities  Supervise and provide instructions for workers collecting and tabulating data.  Collection, analysis, interpretation and production of health center Statistics  Report results of statistical analyses, including information in the form of graphs, charts, and tables.  Consolidate statistical reports from different services and projects operating under HEALTH CENTER.  Provide reports of birth, death audit, disease surveillance and other HMIS reports to the supervisors  Data entry and actively participate in internal and external data quality assessment  Supervise health centers in the catchment area to verify the reliability and quality of data.  Participate in hospital operational research and monitoring& evaluation activity  Perform other related duties as required by his/her supervisor

Minimum qualifications

• • Bachelor’s Degree in Health Sciences

    0 Year of relevant experience

• 2

  Advanced Diploma in health science

  0 Year of relevant experience

Required competencies and key technical skills

Job responsibilities

Daily Control of the revenues received by the principal cashier and whether all money is recorded in cash book and deposited in the bank account  Payments of the received requests (Invoices from Suppliers, salaries and related benefits) in finance  Recording of Financial transactions in Hospital the books of accounts  Filling and reporting of Financial Statements  Develop the budget project quarterly and annual of hospital  Follow up finance transactions and reporting system  Comply with taxes declaration regulations  Perform other related duties as required by his/her supervisor

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

Identify psychosocial cases and work with them to find adequate solution for their problem;  Manager all Social services supplies and equipment in the institution  Provide Monthly report on social activities to the his/her direct supervisor  To advocate for helping clients to get resources that would improve their well-being  To coordinate the activities of sponsors in wards;  To educate patients individually or groups for behavior change;  To educate patients and their close relatives on the management of the patient’s condition and its consequences;  To educate patients individually or groups for behavior change  To identify psychosocial cases and work with them to find adequate solution for their problem;  To manage all departmental supplies and equipment  To organize and coordinate the international Patients’ day;  To organize and manage packages of support to enable patients to lead the fullest lives possible  To organize the social reintegration of abandoned and invalid patient (Home visit);  To serve as liaison between patients, healthcare providers and sponsors;  To perform other related duties as required

Minimum qualifications

Required competencies and key technical skills

Job responsibilities

I. Summary of Overall Role and Responsibilities The Nurse, Head of Department / Matron is responsible of coordinating all nursing activities and records in the Department

II. Key Duties and Tasks  Participate in the management meetings.  Assist the Department matrons in the performance appraisal process.  Contribute to the continuing transformation of clinical services within the department  Develop and approve formulations of nursing /midwifery guideline, goals and programs for nursing/midwifery services consistent within the department  Develop, maintain and review nursing policies and procedures that conform to current standards nursing practice, hospital operational policies.  Encourage and support a positive work environment to ensure positive staff morale and quality services.  Ensure effective processes and mechanisms are in place to encourage best practice to improve clinical outcomes and quality  Ensure performance and quality data are collected and maintained to support utilization initiatives  Establish and foster effective working relationships with and between the various professional groups within the hospitals.  Establish, as part of the management team, priorities, strategies and action plans to achieve stated outcomes, goals and objectives.  Good understanding of assets and materials management in the department  Interact with all nursing/midwifery providers, doctors, patients and family members in timely manner.  Mentor and coach Department matrons and nurse managers in leadership roles.  Monitor patients’ data and electronic medical records  Oversee nursing schedule to assure they meet staff needs standards  Participate as an active member in quality assurance committee meetings.  Participate in all hospital administrative decisions and meetings  Participate in infection control and environmental hygiene of the hospital  Promote a climate and develop mechanisms which ensure constant upgrading and currency of nursing and midwifery skills.  Promote customer care service and hospitality and respond to and adequately resolve complaints or concerns from staff, patient or families about nursing services in the department.  Provide supervision, training and guidance to all nursing/ midwifery staff  Submit monthly, quarterly and annually report to the supervisor  Supervise and review nursing/midwifery staffing needs  Support the researchers’ nurses and clinical researchers to promote excellence in Research nursing and midwifery in the department.  Assist students in clinical attachment  Perform any other duties assigned by his/her supervisor

Minimum qualifications

Bachelor’ Degree in Nursing

0 Year of relevant experience

Master’s Degree in Nursing

0 Year of relevant experience

Master’s Degree in Clinical Medicine and Community Health

0 Year of relevant experience

Bachelor’s Degree in Clinical Medicine and Community Health

0 Year of relevant experience

Required competencies and key technical skills

Job responsibilities

Identify psychosocial cases and work with them to find adequate solution for their problem;  Manager all Social services supplies and equipment in the institution  Provide Monthly report on social activities to the his/her direct supervisor  To advocate for helping clients to get resources that would improve their well-being  To coordinate the activities of sponsors in wards;  To educate patients individually or groups for behavior change;  To educate patients and their close relatives on the management of the patient’s condition and its consequences;  To educate patients individually or groups for behavior change  To identify psychosocial cases and work with them to find adequate solution for their problem;  To manage all departmental supplies and equipment  To organize and coordinate the international Patients’ day;  To organize and manage packages of support to enable patients to lead the fullest lives possible  To organize the social reintegration of abandoned and invalid patient (Home visit);  To serve as liaison between patients, healthcare providers and sponsors;  To perform other related duties as required

Minimum qualifications

A2 in Arts and Humanities

0 Year of relevant experience

A2 In Social Work

0 Year of relevant experience

Required competencies and key technical skills

Job responsibilities

Daily Control of the revenues received by the principal cashier and whether all money is recorded in cash book and deposited in the bank account  Payments of the received requests (Invoices from Suppliers, salaries and related benefits) in finance and declarations and payments of taxes  Recording of Financial transactions in Health Center the books of accounts  Filling and reporting of Financial Statements  Develop the budget project quarterly and annual of health center  Follow up finance transactions and reporting system  Comply with taxes declaration regulations  Perform other related duties as required by his/her supervisor

Minimum qualifications

Advanced Diploma in Finance

0 Year of relevant experience

Advanced Diploma in Accounting

0 Year of relevant experience

Required competencies and key technical skills