• Formulating and implementing a marketing strategy for subscriber acquisition, growth and revenue generation in the target market segments (High Value, Youth and Mass Market). Supported through market analysis /data analysis and research.
• Developing the product and segment roadmap per segment in line with the overall marketing strategy
  
  
  

Key Responsibility and Accountability

• Defining market requirements based on analysis, market research and inputs from the sales team.
• Develop innovative and value-based propositions for the respective market segments to drive revenue growth.
• Develop the go to market strategy for the target market segments for all market interventions and new propositions.
• Ensure all relevant products & services designed for the different market segments are covered in the propositions.
• Ensuring business profitability of the propositions and monitoring the performance of the propositions
• Monitoring of products and services performance, subscriber usage, churn, revenue, ARPU and propose recommendations where necessary.
• Develop and implement the strategic plan to build, develop and grow digital and nondigital products.
• Considers future consequences of actions on the viability of the Business discussing the current environment and how this will impact MTN as a Business both now and in the future.
• Defines and ensures compliance with adequate processes and systems for timely delivery and quality of projects, including relevant propositions and projects’ documentation.
  
  
  

Market Insights & Analytics

• Gather and analyze market related information – internal and external sources to generate insights that aid in decision making and development of the consumer functional strategy.
• Gather and collate information related to competitors operating within the same market and global best practices related to the consumer business.
• Provide inputs to the pricing and commercial team based on market and competitor intelligence related to pricing and promotions.
• Continuously monitor market developments and events and periodically share the information with relevant teams within the consumer function.

Segments & Products Planning

• Identify market segments based on customer classification/ segmentation and potential.
• Develop the overall product and segment strategy for each product, proposition, and bundle.
• Develop the product and segment business plan including revenue plan and operational details of achieving revenue targets as per strategy.
• Review pricing strategy and guidelines received from the pricing team based on organization/functional strategy and targets.
• Review and approve the product capacity and product technology investment decisions based on current capacity and requirements shortfall.
• Monitor and analyze product performance, plan and execute product revenue campaigns and promotions.
  
  
  

Segments and Products Management

• Analyze revenue targets for respective products and segments.
• Define the overall structure of product portfolios to be used within each segment.
• Develop and maintain segment and product roadmaps.
• Design products based on the basic behavior of market segments and link product portfolio to the market segment.
• Develop business cases for new product development and enhancements for existing products. Socialize and obtain approvals for the product portfolio and strategy.
• Analyze the performance of the current segment & product portfolio and deliver new product specifications as well as enhancements and new features. Retire products with limited performance.
  
  
  

Segments Products Monitoring

• Collate and analyze customer and product data to determine overall product performance.
• Compare the performance of the product concerning the forecasted performance defined in the business case.
• Report the performance of all products and segments periodically to relevant stakeholders.
• Provide proactive feedback to products and segments team related to product performance and suggest improvement opportunities to the current portfolio.
• Assist in the development of overall trends and insights regarding customer usage and spending behavior by generating trend reports/ performance reports and providing them to the products and segments team.

Supervisory/Leadership/Managerial complexity:

• Manage relationships with staff within the department, other departments, partner agencies, bodies, and suppliers, to achieve objectives.

The Head of Technology is responsible for leading & driving the Technology strategy & roadmap for the company and is expected to oversee the deployment of IT assets, infrastructure & systems across the OpCo and manage their performance & usage. The role is also responsible for ensuring that local instances of all platforms are seamlessly integrated, and information security & privacy standards and protocols are duly complied with. The role leads teams across the below three sub functions:

• IT Architecture & Data Management
• IT Service Management
• Information Security

Key Performance Areas:

• Cascade the Group strategy to create a functional strategy aligned with overarching business goals, under the oversight of the CEO.
• Ensure effective implementation of the functional strategy by providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under the oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Source, induct and manage talent by legislative guidelines.
• Continually develop a culture of strong collaboration and effective teamwork
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Define roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan to build and develop skills within the team.
• Performance manages resources per HR policy and legislation where necessary.
• Actively participate in the leadership team and develop skills of own team.
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo-wide transformation initiatives, eliciting inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from CEO/Group on new initiatives.
• Dedicate relevant budget for internal projects, post sign-off from CEO/Group
• Drive preparation of proposal on change initiatives SLA, policies and procedures
• Escalate issues resulting in severe time, scope, productivity, and cost or resource impact to the CEO / Group team.
• Manage and provide solutions to escalations that have multiple processes/functions impact the critical path of service delivery.
• Closely monitor all projects initiated in the function.
• Review and finalize objectives, targets and budgets for the function, under the oversight of the CEO.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required.
• Develop and manage budgets, where required.
• Sign off / make decisions regarding tactical changes and where required seek sign-off from Management.
• Monitor all products, tools & technologies operational in the OpCo to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
• Assist the Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure Infrastructure & assets usage, performance & maintenance as per Group standards.
• Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products.
• Monitor management of local IT incidents and where required, resolve escalated technical / system issues.
• Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large-scale transformations.
• Oversee third-party service SLA compliance and performance, when required.
• Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained in compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Monitor compliance with policies related to the sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained through governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
• Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
• Accountable for the morale, performance, and development of the function’s human capital
• Approve the work structure process before adoption by the team.
• Coach and mentor direct reports.
• Ensure the assigned team is ready, motivated, and rewarded to achieve KPAs.
• Ensure that coaching/mentoring programs and personal development plans are in place for all staff members.
• Ensure effective management of diversity among personnel in the function.
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 19th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/.

Click here for more details & Apply

• Transport & OSP Planning Senior Engineer will design and plan the Optical and Microwave transmission network as well as the physical Fibre path across the MTN Rwanda network in support of providing a better reliable network.  This position will report to the Transport Network Planning Manager, with regular interaction with the Enterprise Business Unit (EBU).
  
  
  

Job Responsibilities

• IP Planning for new site rollout
• MW links planning for new sites and capacity expansion
• Outside Plant detailed (OSP) design of physical fibre optics network based on Access transmission requirements for coverage, capacity, and redundancy.
• Prepares the work package (Scope of work) to share with the implementation team & contractor.
• Responsible for making sure the physical fibre route is as per equipment topology requirements. (IPRAN, DWDM, FTTH, FTTS & MW).
• Plans and prepares drawings in Visio/MapInfo/Google Earth for implementation of new, and removal or relocation of existing, overhead, or underground routes, cables, and infra to obtain optimum and economical utilization of Fibre infrastructure.
• Review FTTx OSP cabling requirements ensuring FTTx OSP capacities are figured adequately and accurately for the assigned project.
• Calculate and generate all necessary splicing prints/port assignments and power loss budgets.
• Coordinate with multiple internal customers, including project managers, in support of bringing each project to completion on both budget and schedule.
• Manage the material ordering, receiving, and deployment of required inventory to support projects.
• Develop, read, and manage fibre splice documents, including fibre splice diagrams, spider maps, OTDR, and Power Meter readings.
• Ensures fibre optic database is current and accurate by inputting data of physical fibre assets and fibre enclosures, street cabinets, into the data management system.
• Ensures inventory of fibre circuits is accurate by inputting fibre usage data into fibre management tool and maintaining information as changes occur.
• Involve in Technical proposal and Fibre BOM review & approval.
• Database owner for all fibre including backbone, FTTS and FTTH related information.
• Work closely with fibre implementation & migration team to achieve E2E delivery as targeted.
• Coordinate with the fielding team on specific site visit schedules and data gathering requirements.
• Handle fibre verification and mapping activities.
• Use CAD and other software to develop engineering designs.
• Perform routine inspection of OSP fibre projects.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

The core purpose of the RAN Manager is to manage the daily operations and maintenance of the 2G, 3G and 4G sites, the Base Station Controllers (BSCs) and the Radio Network Controllers (RNCs). A RAN Manager makes sure that all the interfaces connecting to other networks like the CS core and the PS core are up and running. In short, he or she makes sure that the RAN network is up and running to provide a very high quality of service. The RAN Manager also supports the project management team to make sure all the RAN related projects are closed on time and with high quality. He or she also supports CS and PS core projects.

Key Performance Areas

overall Objective:

• Manage the operation and maintenance of the RAN elements (BSCs, BTSs, RNCs, nodeBs, and e-NodeBs…).
• Follow up and assist subordinates in troubleshooting activities to solve encountered RAN problems.
• Manage the RAN upgrade and implementation based on the MTN Rwanda rollout plan.
• Follow up closely with all opened CSRs (problems/consultations) with the supplier.
• Manage the commissioning and integration of new BSC and RNC nodes.
• Manage data change requests on RAN Nodes and ensure its proper execution.
• Manage the definition/upgrade of new sites (BTSs, NodeBs, and e-NodeBs) and ensure their proper operation.
• Manage the development of preventive and corrective maintenance procedures and ensure its proper application.
• Manage and follow up on weekly statistical reports for RAN KPIs.
• Manage the analysis of RAN network node performance and act where required.
• Manage the immediate emergency response.
• Follow up with the MS team to Ensure that the periodic systems backups are performed on external media every week.
• Follow up with the MS team to Ensure that the corrective and preventive maintenance procedures are applied as required.
• Follow up with the MS team to Ensure that safe, secure, and adequate environmental conditions for equipment operation are maintained.
• Manage the spare parts availability and monthly inventory and follow up on the repair and return process.
• Transfer knowledge and experience to direct reports.
• Make sure the RAN team has the required skills to operate the network. This is done through providing training and knowledge sharing between the team members.
• Make sure the RAN team clearly understands the mission and vision of the company and work toward achieving its goals.
• Make sure the targets set by the company are met on time.
• Make sure the RAN team is highly motivated for better performance.
• Building the teamwork among the staff
• Making sure all the requests from our customers; NOC, CPG, Access team, CS and PS core teams are attended timely.
  
  
  

Creativities (improvement/innovation inherent)

• Generating KPIs statistics.
• Providing solutions to solve problems.
• Develop various applications to automate tasks that are done manually.
• Innovate the way of performing tasks with the goal of improving efficiency.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date 

of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

Click here for more details & Apply

• To carry out a comprehensive assessment of all risks impacting the company
• To provide recommendations to mitigate identified risks and ensure implementation.

Key Performance Areas
The Enterprise Risk Specialist will be accountable to achieve the following objectives:

• To assist Enterprise Risk Manager & management with the implementation of proper risk management processes in the Company.
• Conduct comprehensive risk assessments to identify potential risks to MTN Rwanda.
• Collaborate with relevant departments to ensure effective implementation of risk management measures.
• Completion of risk assessments per the ERM methodology, development and implementation plans for the rollout of risk management within MTN Rwanda in alignment with the Group Framework
• Support in Creating a companywide proactive risk management culture.
• Organize regular meetings with Risk champions.
• Maintain, update, and monitor strategic and business Units’ risk registers regularly by meeting the champions and convening a meeting of senior management.
• Implement key actions towards the achievement of the ERM maturity index to improve the Risk management posture of the organization.

• To coordinate and supervise the activities of the subscriber verification function with high performance standards in support of the achievement of 100% clean customer data and compliance with the Regulatory guidelines.

Key Performance Areas
The KYC Compliance Specialist will be accountable to achieve the following objectives:

• Assessment of the SIM Verification Back Office workflows and propose recommendations for improvement of efficiencies using best practices to simplify procedures, enhance performance and increase work quality.
• Act as a support link to S&D to ensure that KYC requirements are adhered to during SIM registration.
• Support internal and external audit activities.
• Manage and support all aspects of the Subscriber Verification Team performance to ensure that they achieve their full potential.
• Submit performance reports highlighting adherence to the different key performance indicators.
• Manage the Subscriber document verification and storage process.
• Develop and manage the implementation of the SIM Verification Back Office training plans.
• Develop and evaluate Service level agreements with key supporting business units.
• Recommend and or develop solution-based initiatives with the key supporting business units to improve efficiencies within the Subscriber Verification area.
• Draft documents for system requirements and changes to align systems to business requirements.
• Update of all subscriber verification processes i.e. new registrations, swaps, number delinking, service now tickets, corporate registration, resubmissions, SIM ownership changes, document archival and disposal, among others
• Approvals for exceptional cases during KYC regularization

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/

Click here for more details & Apply

• The Manager of Data Privacy (DPO) will be accountable for working with GM R&C and EXCO to lead the implementation & operationalization of the OPCO wide Data Privacy and Protection Program.

Key Performance Areas:
The Manager of Data Privacy will be accountable for achieving the following objectives:

• Develop and implement a Compliance Program that includes assisting the GM R&C with the development of a Compliance Risk Management Plan with associated controls to ensure an acceptable level of compliance with regulatory obligations and internal policies.
• Act as a subject matter expert for all issues related to the Data Privacy Policy, monitor MTN Rwanda’s Data and Privacy Compliance agenda and directives and assist first-line management to implement the necessary compliance mechanisms.
• Identify potential issues with current procedures that may impact risk, audit, regulatory and legal requirements.
• Stay abreast of and understand domestic and international privacy laws and how these impact MTN Rwanda.
• Monitor and report on the Data and Privacy compliance best practices and processes within OpCo structures.
• Provide guidance to continuously enhance awareness and understanding of Data and Privacy compliance and policy issues, obligations, and requirements.
• Ensure adequate alignment to Group policies and procedures.
• Implement and monitor the Data Privacy Compliance framework to identify hidden risks or non-compliance issues.
• Risk mitigation through up-to-date Data Privacy processes and procedures.
• Responsible for awareness of Data Privacy regulations and legislation within the OPCO.
• Alignment of internal policies and procedures to industry regulations.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/