• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Advanced Diploma in Animal Sciences
0 Year of relevant experience
2
Advanced Diploma in Animal Health
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Advanced Diploma in Civil Engineering
0 Year of relevant experience
2
Advanced Diploma in Plumbing
0 Year of relevant experience
3
Advanced Diploma in Construction Engineering
0 Year of relevant experience
4
Advanced Diploma in Water and Environmental Technology
0 Year of relevant experience
5
Advanced Diploma in Water and Sanitation Technology
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
Bachelor’s Degree in English and Kiswahili with Education
0 Year of relevant experience
2
Bachelor’s Degree in Kiswahili and English
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s degree in English and Kinyarwanda with Education
0 Year of relevant experience
2
Bachelor’s Degree in Kinyarwanda and English
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Bachelor of Science in Mathematics
0 Year of relevant experience
2
Bachelor’s Degree in Physical Science
0 Year of relevant experience
3
Bachelor’s Degree Mathematics and physics with education
0 Year of relevant experience
4
Bachelor’s degree in Mathematics and Physics
0 Year of relevant experience
5
Bachelor’s degree in science-mathematics and education
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s degree in English and French Education
0 Year of relevant experience
2
Bachelor’s Degree in French and English
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualificationsYou are not qualified!
1
Bachelor’s degree in Kinyarwanda and Kiswahili with Education
0 Year of relevant experience
2
Bachelor’s Degree in Kiswahili and Kinyarwanda
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications1
Bachelor’s degree in French and Kinyarwanda with Education
0 Year of relevant experience
2. Bachelor’s degree in Kinyarwanda and French
0 Year of relevant experience
Required competencies and key technical skills
1. Integrity
2. Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor
Minimum qualifications
1
Advanced Diploma/diploma in Industrial Manufacturing Technology
0 Year of relevant experience
2
Advanced Diploma/diploma Automobile Technology
0 Year of relevant experience
3
Advanced Diploma in Production and Manufacturing Technology
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1. Bachelor’s Degree in Creative Design
0 Year of relevant experience
2. Bachelor’s Degree in Architecture
0 Year of relevant experience
3. Advanced Diploma in Graphic design and animation
0 Year of relevant experience
4. Bachelor’s degree in Plastic and Fine Art
0 Year of relevant experience
5. Bachelor’s degree in Creative Design (Communication Design) with A2 in Graphic Arts
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2. Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1. Bachelor’s Degree in Creative Design
0 Year of relevant experience
2 .Bachelor’s degree in interior design
0 Year of relevant experience
3. Bachelor’s degree in Architecture
0 Year of relevant experience
Required competencies and key technical skills
1. Integrity
2.Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s Degree in Creative Design
0 Year of relevant experience
2
Advanced Diploma (A1) in Digital Media Production
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s Degree in Computer Science
0 Year of relevant experience
2
Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
3
Bachelor’s Degree in Electronics and Telecommunication
0 Year of relevant experience
4
Bachelor’s Degree in Business Information Technology
0 Year of relevant experience
5
Bachelor’s degree in Server Administration
0 Year of relevant experience
6
Bachelor’s Degree in in Networking
0 Year of relevant experience
7
Advanced Diploma in Information Technology
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Advanced Diploma in Culinary Arts
0 Year of relevant experience
2
Advanced Diploma in Food and Beverage management
0 Year of relevant experience
Required competencies and key technical skills
1. Integrity
2
Strong critical thinking skills and excellent problem solving skills.
• Prepare Trainee sessions as per module. • Deliver training sessions as per module outcomes. • Facilitate the learning process in the trade. • Ensure classroom management! • Develop and innovate course content to keep programs relevant, current, and up to international standards. • Conduct assessments. • Mark assessments and provide feedback to students. • Assist students in portfolio building. • Submit class marks and feedback to the supervisor. • Participate in integrating industry and academic standards within trade. • Maintain trade’s machines and equipment used in training. • Actively engage with current trends in teaching and learning strategies within the “School” environment. • Liaise with academic colleagues/relevant industry contacts to ensure ongoing, development and relevance of training. • Organize technology demonstration, training and coaching programs for students. • Assist students in setting up innovative design of their products and services. • Profound insights and research on the development of trade. • File all required documentation, including tracking, and reporting on at-risk students. • Assist with relevant marketing activities for the school (i.e. Open days etc.). • Perform other job-related duties assigned by the supervisor.
Minimum qualifications
1
Advanced Diploma in Food processing
0 Year of relevant experience
Required competencies and key technical skills
1
Integrity
2
Strong critical thinking skills and excellent problem solving skills.
Promoting Human Rights activities Conceive and develop human rights training programs; Elaborate modules and conceive related training practical methods to be used by the Commission; Plan the implementation of the training programs and other related activities; Follow up the implementation of the training programs; Evaluate the impact of the training programs and make recommendations; Prepare all needed documents for the commemoration of the international and national human rights days; Prepare articles related to Human rights promotion to be published in newspapers. Provide views on existing Policies, laws, Regulations and draft laws so as to ensure their compliance with Human Rights principles. Educating and Sensitizing the Population in Human Rights Identify different target groups to be trained; Assess the related training needs of the identified groups; Draw up the plan of sensitization and education activities; Organize and participate in activities of training and sensitization of human rights and produce reports thereafter; Gather information and draft articles on human rights;
Minimum qualifications
Bachelor’s Degree in Public Administration
0 Year of relevant experience
2
Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
3
Bachelor’s Degree in Sociology
0 Year of relevant experience
4
Bachelor’s Degree in International Relations
0 Year of relevant experience
5
Bachelor’s Degree in Communication
0 Year of relevant experience
6
Bachelor’s Degree in Law
0 Year of relevant experience
7
Bachelor’s Degree in Education
0 Year of relevant experience
8
Bachelor’s Degree in Political Sciences
0 Year of relevant experience
9
Bachelors in Human rights
0 Year of relevant experience
10
Bachelor’s Degree in Social work
0 Year of relevant experience
Required competencies and key technical skills
Resource management skills
2
Analytical skills
3
Problem solving skills
4
Decision making skills
5
Time management skills
6
Risk management skills
7. Results oriented
8. Digital literacy skills
9. Knowledge of national and international human rights instruments
10. Knowledge of module preparation and/or training techniques
11. luent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
Observing activities related to child rights respect Provide Provide views and advice on existing Policies, laws, Regulations and draft laws so as to ensure their compliance with Child Rights principles. Analyze and provide opinions on all international and national documents related to child rights; Participate in the monitoring activities of the respect for the child rights; Prepare and organize the National committee meeting of the observatory of child rights, produce a report and follow up on the implementation of the recommendation taken there in; Review received and investigated complaints related to child rights to determine the level of their occurance for further actions; Analyse and consolidate reports on child rights’ violations and propose recommendations for the Commission’s approval;
Provide opinions on strategies relating to the improvement of the child rights respect; Contribute to the activities relating to the promotion of the child’s rights; Oversee the respect of people with disabilities’s rights Provide advice on policies and programme relating to the promotion and protection of the people with disabilities’ rights; Analyze and provide opinions on all international and national documents related to people with disabilities’ rights; Develop plans of activities targeting the persons with disabilities Participate in the Monitoring of respect of person with disabilities Participate in all activities organized by stakeholders related to the promotion and protection of persons with disabilities. Review received and investigated complaints related to persons with disabilities’ rights to determine the level of their occurance for further actions.
Minimum qualifications
Bachelor’s Degree in Sociology
0 Year of relevant experience
2. Bachelor’s Degree in Law
0 Year of relevant experience
3. Bachelor’s Degree in Social Work
0 Year of relevant experience
4. Degree in Human Rights
0 Year of relevant experience
Required competencies and key technical skills
Resource management skills
2. Analytical skills
3. Problem solving skills
4. Decision making skills
5. Time management skills
6. Risk management skills
7. Results oriented
8. Digital literacy skills
9. Knowledge of children’s rights and their protections mechanisms
10. Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
The successful candidate will work closely with the management team to implement business strategies, continuously looking at ways to optimise the business’ operating capabilities – thus maximising guest satisfaction and providing input and initiatives to market the business.
This role ensures cost control activities in assigned areas to guarantee sound financial control, assisting the MD and Regional Financial Officer (RFO) in the forecasting of the business and designing and implementing strategies to safeguard assets and stocks in camps. Working closely with the RFO, the Operations Manager needs to ensure that the necessary financial controls are in place and to remain close to the financial position of the business.
This position will be based in Kigali, Rwanda>
KEY RESPONSIBILITIES
The responsibilities included but are not limited to those outlined below.
Primary Responsibilities:
Provides support to the MD to ensure that the business achieves its business objectives and creates an environment that promotes staff commitment to the achievement of the company’s vision and strategy.
Promote Wilderness through personal engagements with agents and VIP’s when they visit our camps, or ensure that the operations team are there to host.
Working together with key participants to compile the forecast for the Rwanda operations.
Driving the company’s operating capabilities to surpass guest satisfaction and retention, and company goals
Controlling company costs, and introducing tactical initiatives to address theft and other losses.
Preparing timely and accurate performance reports.
To ensure that all aspects of the operation are running effectively and efficiently within agreed business parameters.
Direct the annual forecasting and capex process and subsequent control of operational costs thereafter.
Planning and controlling change within the business.>
Organisational Effectiveness:
Drive initiatives and effectiveness and collaboration amongst the management and functional teams.
To oversee the maintenance of the plants and assets of the company
Serve as the major link between Operations and Impact departments, in view of the fact that environmental compliance is the responsibility of camp and operations management
Plan, develop and implement strategy for operational management and development in order to meet agreed organisational performance plans within agreed budgets and timelines.
Work closely with the team to ensure product alterations are effectively altered in booking systems and communicated to market.
Always look for, suggest and implement cost saving, where relevant and in business objectives.
Ensure camps and operations is in compliance with Environmental Minimum Standards of Wilderness and the Government of Rwanda.>
Leadership:
Inspire a culture of positive leadership in every situation and empower staff according to the Wilderness Way
To oversee day-to-day operations and supporting services activities; to ensure employees work productively and develop professionalism
Organise, coach, challenge and develop staff
Reinforce Wilderness group culture, values and reputation while ensuring compliance with Wilderness policies
Recruit, hire, train and manage operational staff members to ensure that they have the skills needed to perform their jobs effectively
Manage and help train lodge staff to ensure optimal productivity
Drive a culture of showing care and appreciation>
Business development
Maintain positive and trust base relations with business partners.
Analyse data to identify problems within the department or business and recommend solutions to address those problems.
Oversight and coordination of all ad hoc operational projects.
Ensure all licensing is sound and up to date throughout the business.
Finance and administration:
To evaluate and improve the operation and financial performance of the lodges; to identify opportunities; to oversee any budgetary preparations and to maintain costs and optimise expenses
Coordinate with the MD and implement all administrative strategies as required
Improve efficiencies in cost, productivity and guest service.
Manage the businesses to create maximum efficiency by managing your senior team, in line with Wilderness Policies and procedures.
Asset management>
Systems:
Support, development and implementation of best practice standards as per group standards.
Facilitation of the sharing of best practices amongst teams.
Succession planning and talent pipeline management in all areas of operation.
Work with RFO to implement a sound asset management system to minimize loss, maximise proactive management and minimizes cost.
Implement, maintain and improve the Wilderness Environmental management systems and well being policies in camp (this is done with the Impact Manager and HR).>
QUALIFICATIONS & EXPERIENCE
Post Graduate Degree in Business Management/Administration, Commerce or similar is preferable.
Must have background in senior management in the private sector.
Must have 5 – 7 years work experience.
Knowledge and experience in hospitality and lodge operations.
Project management skills.
Strong financial acumen.
Good leadership skills and experience in full MS Office suite.>
COMPETENCIES:
Emotional intelligence with strong interpersonal skills.
Good communication skills both verbal and written.
Ability to make tough decisions.
Problem-solving skills in order to identify issues, develop solutions and implement them.
Personal leadership skills, self-awareness and taking responsibility for personal development.
Diversity management, ability to embrace divergent points of view and socio-cultural differences.
INTERESTS:
A passion for wildlife and a commitment to sustainability and conservation.
The successful candidate will work closely with the management team to implement business strategies, continuously looking at ways to optimise the business’ operating capabilities – thus maximising guest satisfaction and providing input and initiatives to market the business.
This role ensures cost control activities in assigned areas to guarantee sound financial control, assisting the MD and Regional Financial Officer (RFO) in the forecasting of the business and designing and implementing strategies to safeguard assets and stocks in camps. Working closely with the RFO, the Operations Manager needs to ensure that the necessary financial controls are in place and to remain close to the financial position of the business.
This position will be based in Kigali, Rwanda
KEY RESPONSIBILITIES
The responsibilities included but are not limited to those outlined below.
Primary Responsibilities:
Provides support to the MD to ensure that the business achieves its business objectives and creates an environment that promotes staff commitment to the achievement of the company’s vision and strategy.
Promote Wilderness through personal engagements with agents and VIP’s when they visit our camps, or ensure that the operations team are there to host.
Working together with key participants to compile the forecast for the Rwanda operations.
Driving the company’s operating capabilities to surpass guest satisfaction and retention, and company goals
Controlling company costs, and introducing tactical initiatives to address theft and other losses.
Preparing timely and accurate performance reports.
To ensure that all aspects of the operation are running effectively and efficiently within agreed business parameters.
Direct the annual forecasting and capex process and subsequent control of operational costs thereafter.
Planning and controlling change within the business.
Organisational Effectiveness:
Drive initiatives and effectiveness and collaboration amongst the management and functional teams.
To oversee the maintenance of the plants and assets of the company
Serve as the major link between Operations and Impact departments, in view of the fact that environmental compliance is the responsibility of camp and operations management
Plan, develop and implement strategy for operational management and development in order to meet agreed organisational performance plans within agreed budgets and timelines.
Work closely with the team to ensure product alterations are effectively altered in booking systems and communicated to market.
Always look for, suggest and implement cost saving, where relevant and in business objectives.
Ensure camps and operations is in compliance with Environmental Minimum Standards of Wilderness and the Government of Rwanda.
Leadership:
Inspire a culture of positive leadership in every situation and empower staff according to the Wilderness Way
To oversee day-to-day operations and supporting services activities; to ensure employees work productively and develop professionalism
Organise, coach, challenge and develop staff
Reinforce Wilderness group culture, values and reputation while ensuring compliance with Wilderness policies
Recruit, hire, train and manage operational staff members to ensure that they have the skills needed to perform their jobs effectively
Manage and help train lodge staff to ensure optimal productivity
Drive a culture of showing care and appreciation
Business development
Maintain positive and trust base relations with business partners.
Analyse data to identify problems within the department or business and recommend solutions to address those problems.
Oversight and coordination of all ad hoc operational projects.
Ensure all licensing is sound and up to date throughout the business.
Finance and administration:
To evaluate and improve the operation and financial performance of the lodges; to identify opportunities; to oversee any budgetary preparations and to maintain costs and optimise expenses
Coordinate with the MD and implement all administrative strategies as required
Improve efficiencies in cost, productivity and guest service.
Manage the businesses to create maximum efficiency by managing your senior team, in line with Wilderness Policies and procedures.
Asset management
Systems:
Support, development and implementation of best practice standards as per group standards.
Facilitation of the sharing of best practices amongst teams.
Succession planning and talent pipeline management in all areas of operation.
Work with RFO to implement a sound asset management system to minimize loss, maximise proactive management and minimizes cost.
Implement, maintain and improve the Wilderness Environmental management systems and well being policies in camp (this is done with the Impact Manager and HR).
QUALIFICATIONS & EXPERIENCE
Post Graduate Degree in Business Management/Administration, Commerce or similar is preferable.
Must have background in senior management in the private sector.
Must have 5 – 7 years work experience.
Knowledge and experience in hospitality and lodge operations.
Project management skills.
Strong financial acumen.
Good leadership skills and experience in full MS Office suite.
COMPETENCIES:
Emotional intelligence with strong interpersonal skills.
Good communication skills both verbal and written.
Ability to make tough decisions.
Problem-solving skills in order to identify issues, develop solutions and implement them.
Personal leadership skills, self-awareness and taking responsibility for personal development.
Diversity management, ability to embrace divergent points of view and socio-cultural differences.
INTERESTS:
A passion for wildlife and a commitment to sustainability and conservation.
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
Manages the Food and Beverage departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage and room service operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee’s concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Monitors and maintains the productivity level of employees.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest’s concerns.
Understands the brand’s service culture.
Drives alignment of all employees, team leaders and managers to the brand’s service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Verifies all banquet functions are up to standard and exceed guest’s expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
Complies with all corporate accounting procedures.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Drives effective departmental communication and information systems through logs, department meetings and property meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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