Itangazo ku ngendo z’abanyeshuri biga bacumbikirwa mu gihe cyo gusubira mu rugo ( Igihembwe cya 3 umwaka w’amashuri wa 2023-2024 )

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June 25, 2024

Bubicishije kumbuga zabwo, ubuyobozi bw`ingabo z`u Rwanda bwamenyesheje abanyarwanda bose bifuza kwinjira mu Ngabo z`uRwanda ku rwego rwa Ofisiye ko kwiyandikisha ku turere no kumirenge bizatangaira taliki ya 02 Nyakanga kugeza kuya 09 Kanama 2024.

Soma itangazo rikurikira urebe ibisabwa ndetse na gahunda y`ibizamini by`ijonjora muturere twose.

Kanda hano usome iri tangazo kurubuga rw`ingabo z`u Rwanda

8 Job Positions at City Of Kigali Under Statute :Deadline: Jul 2, 2024

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June 25, 2024

Click on the job position of your choice for details & Apply

2 Job Positions of USAID Financial Analyst at USAID/Rwanda | kigali : Deadline: 01-07-2024

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June 24, 2024

VACANCY ANNOUNCEMENT: 72069624R10010

Position Title: USAID Financial Analyst, (two positions)

Position Grade: FSN-

Annual Gross Salary Range: From 34,517,751 FRW to 58,680,187 FRW

Location: Kigali, Rwanda

Vacancy Opens: June 10, 2024

Applications Must Be Received By: 11:59 p.m. CAT, July 1, 2024

USAID/Rwanda seeks an Ordinarily Resident individuals with the required work authorization for employment as

the Financial Analysts. USAID/Rwanda is an Equal Employment Opportunity employer and does not

discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation),

national origin, age (40 or older), disability or genetic information. USAID encourages all individuals, including

those from disadvantaged and underrepresented groups, to respond to the solicitation.

BASIC FUNCTION OF THE POSITION

The Financial Analyst serves as a full member of various technical teams designing and implementing large and

complex development assistance programs in Rwanda and Burundi. The FA serves as the OFM designated

financial management expert providing analysis and advise on: 1) the intricate financial aspects of developing,

evaluating, and implementing projects in Rwanda and Burundi; 2) the various aspects of the internal financial

management operations required by a multifaceted and large development portfolio, including adequacy of

financial analysis, accounting and audit coverage and implementation/resolution of audit recommendations.

QUALIFICATION REQUIREMENTS

Education: Completion of a four-year (4) university degree in Accounting, Finance, or Business Administration is required.
Prior Work Experience: The position requires a minimum of five (5) years of progressively responsible professional experience in financial analysis, budgeting, auditing, and/or accounting.
Language Proficiency: Level IV (fluent) ability is required in written and spoken English and Kinyarwanda.

TO APPLY

Interested applicants must review the official solicitation for this position and submit all the required documents. The solicitation is available at the following link: https://www.usaid.gov/rwanda/careers . A complete application package should be sent by email to Kigalihr@usaid.gov no later than 11:59 p.m. noon CAT on July 1, 2024

Political Specialist at American Embassy Kigali Mission Rwanda | Kigali :Deadline: 12-07-2024

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June 24, 2024

Political Specialist

Vacancy Announcement: KIGALI-2024-024

The Embassy of the United States of America in Kigali is recruiting for Political Specialist. The position is open to All Interested Candidates/All Sources and available to start immediately.

Duties: The Political Specialist seeks to strengthen the U. S. Embassy’s understanding of Rwanda’s government, political parties, and civil society organizations, and their intersection with culture and current events. By undertaking original research and developing and maintaining a range of contacts at appropriate levels in government, political parties, and civil society, s/he ensures Embassy leadership and Department of State officials remain informed of how political developments in Rwanda are and/or may impact U. S. government interests. The incumbent takes initiative to facilitate cooperation between Rwandan government and society and the U. S., proactively identifying opportunities for engagement in pursuit of U.S. interests. The Political Specialist reports to the FS-03 Senior Political Officer The position will also receive direct tasking from the FS-02 Political and Economic Chief. Incumbent works independently, with priorities set by the political section and front office.

All applications must be submitted via Electronic Recruitment Application (ERA) by July 12, 2024.

Full announcement and application procedures are available on https://rw.usembassy.gov/embassy/jobs/

Only shortlisted candidates will be contacted.

Please note that e-mailed applications are not accepted. Only applications submitted through our Electronic Recruitment Application will be consider

Revenue Collection & Inspection Officer at City Of Kigali Under Statute :Deadline: Jul 2, 2024

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June 24, 2024

Job responsibilities

Duties and responsibilities: – Ensure that collection of fiscal and non-fiscal revenues is carried out according to established regulations; – Coordinate the collection of fiscal and non-fiscal revenues in the City of Kigali: – Centralise reports on fiscal and non-fiscal revenues collection; – Evaluate fiscal and non-fiscal revenues collection performance and advise on measures for performance increase; – Regularly cross check if taxpayer databases are regularly updated and the tax payer’s situation; – Organize regular mobilization campaigns to educate taxpayers on local tax laws and regulations; – Conduct regular fiscal inspections and enforce tax recovery compliance measures; – Ensure technical coordination of revenue generation officers at sector level; – Report to the resource generation specialist; – Perform any other duties assigned by the supervisor.

Qualifications

- 1
  
  Bachelor’s Degree in Economics
  
  0 Year of relevant experience

- 2
  
  Bachelor’s Degree in Accounting
  
  0 Year of relevant experience

- 3
  
  Bachelor’s Degree in Finance
  
  0 Year of relevant experience

4

Bachelor’s in Public Finance

0 Year of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

- 9
  
  Commitment to continuous learning

- 10
  
  Report writing and presentation skills

11

Coordination, planning and organizational skills

- 12.Communication skills

- 13.Administrative skills

- 14.Resource management skills

- 15.Decision making skills

- 16.Time management skills

- 17.Risk management skills

- 18.Results oriented

- 19.Digital literacy skills

- 20.Team working Skills

- 21.Fluency in Kinyarwanda, English and/ or French; knowledge of all is an advantage

- 22.Interpersonal skills;

23.Analytical skills;

Roads, Bridges Construction and Maintenance Senior Engineer at City Of Kigali Under Statute :Deadline: Jul 2, 2024

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June 24, 2024

Job responsibilities

– Make regular inventory and updates on the status of roads/highway and bridges in the City of Kigali; – Supervise all works of construction, redevelopment, rehabilitation and maintenance of roads/highway and bridges falling under the responsibility of the City of Kigali and produce periodical reports thereof; – Provide technical support to concerned staff at the district responsible for road construction and maintenance; – Identify and recommend priority intervention plans for roads/highway and bridges construction and maintenance across the City of Kigali; – Carry out or review pre-feasibility, feasibility plans of roads/highway and bridges construction and maintenance across the City of Kigali; – Perform any other duties assigned by the supervisor.

Qualifications

- 1.Master’s in Civil Engineering
  
  1 Years of relevant experience

- 2.Bachelor’s Degree in Civil Engineering
  
  3 Years of relevant experience

- 3.Bachelor’s Degree in Civil Infrastructure Engineering
  
  3 Years of relevant experience

- 4.Master’s Degree in Civil Infrastructure Engineering
  
  1 Years of relevant experience

- 5.Bachelor’s Degree in Building & Construction Engineering,
  
  3 Years of relevant experience

- 6.Master’s Degree in Building & Construction Engineering
  
  1 Years of relevant experience

- 7.Bachelor’s Degree in Construction Technology
  
  3 Years of relevant experience

- 8.Master’s Degree in Construction Technology
  
  1 Years of relevant experience

- 9.Master’ s Degree in Structure Engineering
  
  1 Years of relevant experience

- 10.Bachelor’ s Degree in Structure Engineering
  
  3 Years of relevant experience

- 11.Bachelor’s Degree in Building and Construction Technology
  
  3 Years of relevant experience

- 12.Master’s Degree in Building and Construction Technology
  
  1 Years of relevant experience

- 13.Master’s Degree in Infrastructure Planning and Development
  
  1 Years of relevant experience

- 14.Master’s Degree in Road and Highway Engineering
  
  1 Years of relevant experience

15.Bachelor’s degree in Infrastructure Planning and Development

3 Years of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

- 9
  
  Commitment to continuous learning

- 10
  
  Digital literacy skills

- 11
  
  Judgement and decision-making skills

- 12
  
  Knowledge of structure design manuals

- 13
  
  Use of structure design software

- 14
  
  Understanding of infrastructure management

- 15
  
  Communication skills

- 16
  
  Resource management skills

- 17
  
  Time management skills

- 18
  
  Results oriented

- 19
  
  Organizational Skills

- 20
  
  Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage

- 21
  
  Analytical and problem solving skills

22

Teamwork skills

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3 Job Positions of Electrical & Mechanical Engineering Officer at City Of Kigali Under Statute :Deadline: Jul 2, 2024

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June 24, 2024

Job responsibilities

– Work hand in hand with all concerned stakeholders at City of Kigali to implement monitor the compliance of construction with electro-mechanical norms and standards across the Districts of the City of Kigali; – Assess the electro-mechanical installation features/plans of construction projects submitted to the City of Kigali by private or public actors against the applicable electro-mechanical norms and standards accordingly advise prior to the issuance of construction permits; – Conduct inspection of ongoing construction to confirm compliance with the approved electro-mechanical plans prior to the issuance of occupation permits; – Work hand in hand with relevant stakeholders to organise and conduct campaigns meant to raise local population awareness on the importance of quality electro-mechanical installation and use of quality and or energy saving materials during building construction works; – Perform any other duties assigned by the supervisor.

Qualifications

- 1
  
  Bachelor’s Degree in Energy Engineering
  
  0 Year of relevant experience

- 2
  
  Bachelor’s Degree in Electro-Mechanical Engineering
  
  0 Year of relevant experience

- 3
  
  Bachelor’s Degree in Mechanical Engineering
  
  0 Year of relevant experience

- 4
  
  Advanced Diploma in Mechanical Engineering.
  
  0 Year of relevant experience

- 5
  
  Bachelor’s Degree in Electronic Engineering
  
  0 Year of relevant experience

- 6
  
  Advanced Diploma in Electronical Engineering
  
  0 Year of relevant experience

- 7
  
  Bachelor’s Degree in Electrical Engineering,
  
  0 Year of relevant experience

- 8
  
  Advance Diploma (A1) Electro-Mechanical Engineering
  
  0 Year of relevant experience

9

Advanced Diploma (A1) in Electronic Engineering

0 Year of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

9

Commitment to continuous learning

2 Job Positions of Urban Planning Officer at City Of Kigali Under Statute :Deadline: Jul 2, 2024

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June 24, 2024

Job responsibilities

– Prepare, review, update and maintain the City specific Master Plan and ensure its conformity with the City of Kigali Master Plan – Assess the urban planning data of construction plans/projects submitted to the City of Kigali by private or public actors against the approved zoning guidelines prior to the issuance of construction permits; – Conduct inspection of ongoing construction works to ensure compliance with applicable zoning guidelines; – Perform any other duties assigned by the supervisor.

Qualifications

- 1
  
  Bachelor’s Degree in Urban Design
  
  0 Year of relevant experience

- 2
  
  Bachelor’s Degree in Geography
  
  0 Year of relevant experience

3

Bachelor’s Degree in Urban Planning

0 Year of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

9

Commitment to continuous learning

Legal Affairs Specialist at City Of Kigali Under Statute: Deadline: Jul 2, 2024

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June 24, 2024

Job responsibilities

– Prepare at first degree any tender contract entered into between the City of Kigali and contractors/service providers; – Draft bye-laws to be issued by the City of Kigali authorities and advise on the legal impact of any decision of strategic importance taken or to be taken by the institution; – Analyse contentious dossiers and/or litigious requests emanating from users or agents of the institution, gather supporting evidence, and recommend conclusions intended for the Attorney General concerning the way out from litigious issues involving the City of Kigali; – Collect and safeguard decisions carrying jurisprudence on the City of Kigali appeal, and establish the documentation to serve the institution in future regarding litigious matters; – Serve as a member of the City of Kigali Technical Coordination Committee and proactively or reactively provide legal advice whenever necessary to avoid or deal with litigation; – Perform any other duties assigned by the supervisor.

Qualifications

- 1
  
  Bachelor’s Degree in Law with Diploma in Legal Practice
  
  3 Years of relevant experience

- 2
  
  Bachelor’s Degree in Law with Diploma in Legislative Drafting
  
  3 Years of relevant experience

- 3
  
  Master’s Degree in Commercial Law
  
  1 Years of relevant experience

- 4
  
  Master’s Degree in Business Law
  
  1 Years of relevant experience

- 5
  
  Master’s Degree in Administrative Law
  
  1 Years of relevant experience

- 6
  
  Master’s Degree in Legal Studies
  
  1 Years of relevant experience

- 7
  
  Master’s Degree in Legislative Drafting
  
  1 Years of relevant experience

8

Master’s Degree in Public Law

1 Years of relevant experience

Required certificates

1

Possession of Diploma in legal practice is mandatory

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

9

Commitment to continuous learning

Consultant to conduct a baseline assessment for Community-led Monitoring in Rwanda at UNAIDS | Kigali : Deadline: 01-07-2024

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June 24, 2024

EXPRESSION OF INTEREST FOR CONDUCTING A BASELINE ASSESSSMENT FOR COMMUNITY-LED MONITORING IN RWANDA

Area of expertise:

Consultant to conduct a baseline assessment for Community-led Monitoring in Rwanda

Purpose of consultancy:

The purpose of the consultancy is to conduct a baseline assessment for the CLM program to inform the project planning exercises, implementation and monitoring results during the future midline and end line project evaluation exercises.

Background:

The United Nations Programme on HIV/AIDS (UNAIDS) Rwanda together with other partners are supporting communities of People living with HIV (PLHIV) and Key and priority Populations including men who have sex with other men (MSM), Female sex workers (FSW) and Adolescent Girls and Young Women (AGYW) and Orphans and Vulnerable Children (OVC) to implement Community-Led Monitoring (CLM) for the HIV program in Rwanda.

According to UNAIDS, HIV Community-led Monitoring (CLM) is an accountability mechanism for national HIV responses, led and implemented by local community-led organizations (CLOs) of people living with HIV (PLHIV), networks of Key Populations (KPs), other affected groups, or other community entities.

One of the initial key requirements for the project is to conduct a baseline assessment for the CLM programme to inform the project planning exercises, implementation and monitoring results during the future midline and end line project evaluation exercises.

UNAIDS in collaboration with other partners seek to hiring a consultant that will provide technical support in conducting a baseline survey for CLM that will inform the program about the existing initiatives and efforts, indicate gaps, potential synergies and complementary advantages of key partners/players in the planning and implementation of CLM in Rwanda

Deliverables:

The consultant will provide support for the following:

Deliverable 1: Highlight the programmatic landscape of CLM through identifying ongoing CLM initiatives, progress, key priority areas for improvement, existing plans and recommendations for the way forward.

Expected by: August 15, 2024

Deliverable 2: Highlight the funding landscape of CLM, funded program interventions, gaps and other potential sources of funds.

Expected by: August 15, 2024

Deliverable 3: Co-organize a workshop on the baseline survey for CLM, including drafting of workshop facilitation tools and rapporteur.

Expected by: August 30, 2024

Deliverable 4: Co-facilitate the workshop and the self-assessment of the country’s progress using the UNAIDS CLM progress matrix.

Expected by: September 15, 2024

Deliverable 5: Production and presentation of the final report for the assessment.

Expected by: October 11, 2024

Qualifications, experience, skills and languages

Educational Qualifications:

Essential: University degree in public health, Medicine, Development Studies, social sciences, or a related field.

Desirable: A Master’s degree in Public Health or MSc in Epidemiology

Experience

Essential:

The candidate should possess a minimum of 5 years of working experience in providing programmatic and technical support to communities of PLHIV and KPs at policy, strategic and programmatic level
Previous experience in defining community priorities and costing for HIV programmes for donors including either PEPFAR or the Global Fund and other partners
Previous experience in facilitating workshops involving Government, CSOs/CLOs and development partners.

Desirable:

Previous experience in conducting project baseline, midline and end line assessments
Having worked for CSOs/CLOs supporting PLHIV and or KPs in programmatic capacity including policy and programme planning, human rights, monitoring and evaluation and advocacy.

Skills/Knowledge:

Knowledge of health policies, systems, and management practices in Rwanda.
Strong background in quantitative and qualitative data analysis
In-depth understanding of sexual and reproductive health and rights (SRHR), HIV/AIDS, tuberculosis (TB), and related public health issues.
Strong knowledge of ethical guidelines and practices in conducting research, especially in vulnerable populations
Expertise in designing data collection tools, managing data, and conducting both qualitative and quantitative analyses
Demonstrated ability to produce high-quality reports and communicate findings effectively to various stakeholders

Languages and level required (Basic/Intermediate/Expert)

A high level of proficiency in English is required; Knowledge of French is a plus for this assignment.

Location

On site: The consultant will need to be physically present at various locations including Offices of UNAIDS Rwanda, Rwanda Biomedical Center and the umbrella/Networks representing PLHIV and Key and Priority populations.

Off site: The consultant will also be expected to work remotely from their own office or home throughout the consultancy period

Travel

No Travels outside the duty location involved

Expected duration of contract

The consultancy agreement will be valid for 2 months (60 working days).

How to apply:

The expression of interest should include the following:

Motivation Letter detailing the candidate’s suitability for the work
Detailed Curriculum Vitae(CV) indicating educational and working experience with three professional referees
Certificates of similar work completion

The complete application documents (with the title for the application), must be submitted to UNAIDS Country Office, EBENEZER BUILDING, KG 7th, Kigali, Rwanda, not later than 1^st July, 2024. To abide by greening our environment measures, the documents may be submitted online through the E-mail addresses below:

To: uwinezaj@unaids.org

Cc: gasozia@unaids.org and uwamahoror@unaids.org.

General information

UNAIDS recognizes the importance of a diverse workforce. We define diversity as acknowledging, seeking to understand, accepting, and valuing differences among people with respect to age, class, ethnicity, sex, physical and mental ability, and sexual orientation.

Applications from people living with HIV are particularly welcome. No potential candidates shall be discriminated against on the basis of real or perceived HIV status. HIV infection, in itself, does not constitute lack of fitness to work. There is no obligation to disclose HIV-related personal information.

Applications from women are particularly encouraged.

Only candidates under serious consideration will be contacted.

UNAIDS is committed to providing a work environment that respects the inherent dignity of all persons. UNAIDS has a responsibility to take all appropriate steps to prevent and respond to discrimination, abuse of authority, and harassment, including sexual harassment in the workplace or in connection with work. UNAIDS has zero tolerance towards abusive conduct.

UNAIDS has a smoke-free environment

Consultant for development and harmonization of data collection tools for Community-Led Monitoring at UNAIDS | Kigali : Deadline: 01-07-2024

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June 24, 2024

Expression of interest for the development and harmonization of data collection tools for community-led Monitoring in Rwanda

Area of expertise:

Consultant for development and harmonization of data collection tools for Community-Led Monitoring (CLM)

Purpose of consultancy:

The purpose of this consultancy is to support the Umbrella networks of Community-led organizations to review and update CLM tools that are comprehensive, inclusive and user-friendly to enable community members to effectively collect and manage data related to equitable and quality delivery of HIV services in Rwanda.

Background:

Community-led monitoring is an ongoing process in which communities affected by health inequities systematically monitor services, analyze the data they collect and conduct evidence-driven advocacy to improve service delivery and create an enabling environment for their well-being.

As per the guidance for the implementation of CLM, the most affected communities are the Key populations and other priority populations and People Living with HIV(PLHIV). CLM being an accountability mechanism for HIV responses at different levels, led and implemented by local community-led organizations using structured platforms and trained peer monitors to collect and analyses qualitative and quantitative data on HIV service delivery

CLM has been gaining momentum in recent years with substantive financial support from funders like PEPFAR and the Global Fund.  UNAIDS in collaboration with the Government of Rwanda is dedicated to empowering the most affected communities to monitor and improve the quality, accessibility, availability, acceptability and affordability of services that impact their lives.

To achieve this goal, UNAIDS in collaboration with RBC and Umbrella networks on HIV that are implementing CLM seek to develop robust tools for Community-Led Monitoring (CLM) to facilitate accurate data collection, analysis, and reporting. We are looking to hiring a consultant with expertise in CLM and extensive experience in working with diverse communities affected by HIV to develop these tools.

Deliverables:

The consultant will deliver on the following:

Deliverable 1: A detailed desk review report on the program gaps and persistent issues that limit access to equitable and quality HIV services in Rwanda

Expected by: July 31, 2024

Deliverable 2: CLM Tools: Standardized data collection tools tailored to the needs of affected communities developed and shared, both in English and Kinyarwanda Versions.

Expected by: August 10, 2024

Deliverable 4: Pilot Test Report: A report on the pilot testing process, including feedback and recommendations for tool refinement.
Expected by: August 15, 2024
Deliverable 3: CLM protocol: a structured approach and methods for using CLM data collection tools by communities to effectively collect, analyze and use data to improve equitable and quality delivery of services in Rwanda

Expected by: September 6, 2024

Deliverable 5: Final Report: A detailed final report documenting the entire development process and including all tools and materials.

Expected by: September 15, 2024

Qualifications, experience, skills and languages

Educational Qualifications:

Essential: The ideal candidate should possess a University degree in public health, social sciences, or a related field.

Desirable: Master’s degree or higher in Public Health, Social Sciences, Development Studies, Health Policy and Management, Statistics, or a related field.

Experience

Essential:

The candidate should possess a minimum of 5 years of working experience in developing tools, conducting baseline and end line assessments for projects preferably for HIV/AIDS, SRHR or related field.
Strong understanding of data collection methodologies and tools.
Excellent communication, training and facilitation skills

Desirable:

Experience in Community-led monitoring or working with communities affected with HIV including key and priority populations and People Living with HIV is a requirement.

Skills/Knowledge:

Knowledge of health policies, systems, and management practices in Rwanda.
In-depth understanding of sexual and reproductive health and rights (SRHR), HIV/AIDS, tuberculosis (TB), and related public health issues.
Strong knowledge of ethical guidelines and practices in conducting research, especially in vulnerable populations
Expertise in designing data collection tools, managing data, and conducting both qualitative and quantitative analyses

Languages and level required (Basic/Intermediate/Expert): The consultant should be fluent in Kinyarwanda, a high level of proficiency in English is required; and knowledge of French is a plus for this assignment.

Location

The consultant will be based in the City of Kigali, Rwanda

Off site: The consultant will be expected to work remotely from their own office or home throughout the consultancy period

On site: The consultant will need to be physically present at various locations including Offices of UNAIDS Rwanda, Rwanda Biomedical Center and the umbrella/Networks representing PLHIV and Key and Priority populations for inputs and feedback on the assigned tasks

Travel

No travels involved with this assignment.

Expected duration of contract: 45 working days

How to apply:

Interested candidates should submit the following:

A Motivational Letter explaining their suitability for the consultancy.
A detailed Curriculum Vitae (CV) highlighting relevant qualifications and experience with Contact information for at least three references
Certificate(s) of similar work completion

Applications should be submitted not later than Monday July 1^st, 2024 to GASOZI Andrew Ntwali email: GasoziA@unaids.org Cc UwinezaJ@unaids.org and UwamahoroR@unaids.org. Please include “Consultancy for development/harmonization of CLM Tool and systems” in the subject line.

General information

UNAIDS recognizes the importance of a diverse workforce. We define diversity as acknowledging, seeking to understand, accepting, and valuing differences among people with respect to age, class, ethnicity, sex, physical and mental ability, and sexual orientation.

Applications from people living with HIV are particularly welcome. No potential candidates shall be discriminated against on the basis of real or perceived HIV status. HIV infection, in itself, does not constitute lack of fitness to work. There is no obligation to disclose HIV-related personal information.

Applications from women are particularly encouraged.

Only candidates under serious consideration will be contacted.

UNAIDS is committed to providing a work environment that respects the inherent dignity of all persons. UNAIDS has a responsibility to take all appropriate steps to prevent and respond to discrimination, abuse of authority, and harassment, including sexual harassment in the workplace or in connection with work. UNAIDS has zero tolerance towards abusive conduct.

UNAIDS has a smoke-free environment

IT Analyst at Lipton Teas and Infusions Rwanda limited | Kigali :Deadline: 24-07-2024

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June 24, 2024

IT ANALYST ROLE

The main purpose of the IT Analyst role is to support the IT Manager within their area of responsibility as a representative for the whole of IT, including the IT Service lines, functional Business partnering and Innovation in support of the Rwanda Plantation businesses. Core focus will be on End User Computing & managing plantation specific applications.

KEY DELIVERABLES:

Business Partnering

Engage with business teams to communicate and scope the IT plan aligned with overall IT plan.
Partner with functional managers, understand their business requirements and come up with solutions that will be of benefit to the functions towards meeting their business goals. Also play an advisory role in aligning and improving current business processes. The incumbent is expected to gain deeper understanding of the processes and requirements, search for possible solution in the IT space within and deliver that solution using world class project management skills, assisting the functional managers and users make use of the latest technologies.
Continuous monitoring and assistance in retaining business process knowledge through training and partnering forums. To deliver this, there is need to analyze effectiveness of the key users through continuous monitoring of tickets, picking up problem areas, and directing refresher training to those needs and holding focus group meetings to make clear the existing process support model in place.
Use data to drive insights to improve business performance
Lead the journey towards predictive capability & move from Information to Analysis to Analytics.

Innovation Activation

Undertake activation activities within the business in line with IT strategy as required by IT Manager.
Undertake the relevant project execution activities to support business growth, improvements and transition programs working with Service Lines in the delivery of these projects.

Infrastructure And Maintenance Support

Undertake the necessary activities to ensure preventative maintenance for core business application and related infrastructure. This includes annual disaster recovery testing, Operating system and application patching, vulnerability assessments and remediation. The analyst is expected to analyze the symptoms, define and test solutions, and implement them in test/live environment. In case of any upgrades in existing systems, the analyst should be able to plan and coordinate the tasks needed for a successful upgrade
Undertake the necessary project management and application development activities for local Innovation projects within scope responsibilities or advice on where an applicable and working off the shelf application could be sourced.
Work with vendors in delivery of infrastructure and application management of Plantation specific applications including Hospital and Field applications
Responsible for on ground supervision for network infrastructure and any transition and service improvement activities.
Assist with communication and resolution of Incidents Plantation specific applications to bridge understanding the technical teams and the end user and oversee quality in the incident resolutions process.
Undertake necessary activities to ensure achievement of service improvement plans within area of responsibility
Service review and third-party contract management with the suppliers to ensure the set SLAs are met and that the system versions are current and supported

IT Service Management

Support the IT Manager to ensure effective delivery of day-to-day IT operations, ensuring that IT services delivered are as per business requirements. Performance review on open tickets, resolved tickets, and reporting to the business leadership. Getting feedback on pain areas and planning for improvement.
Input to review of IT services in Plantations and help develop action plans for these and track achievement of action plans within area of responsibility, be in control and ensure successful landing.
Track device management across the plantations in line with Central IT End User Computing deployment strategy
Partner with the services team in implementing key actions to address service improvement areas, input to and helps define demand for Services and communicate these to Service Lines. Assist with communication and coordination of status of Urgent Incidents in and understanding impact to support resolution of these incidents.
In the case of relevant incidents with core processes works together with the business and functions to activate Business Continuity Plan (BCP) to minimize disruption. With the business teams, lead periodic reviews of BCP documentation to ensure it is kept current.
Identify and participate in problem management activities required to support Service Line/Operations teams in resolving problems, acting as a guide to Service Excellence and service desk in problem analysis and recommending a solution.
Work with business teams to ensure that the benefits of the existing services and new/updated services in Plantations are achieved through partnering with the services team, carrying out analysis, defining service level agreements and properly engaging the service provides

IT Costs, Procurement & Controls

Manage processing of actual IT costs as required by the business, tracks and ensures payment to vendors through ensuring the annual contracts are renewed appropriately and payments are made on time correctly.
Assist with input of cost drivers to budget process including assisting in IT software requirement planning and budgeting.
Supports software asset management activities as appropriate in Rwanda

QUALIFICATIONS & EXPERIENCE REQUIRED

Bachelor’s degree in information technology, Computer Science, Software Engineering or a related field, or equivalent practical experience.
Desirable experience: ITIL V3 Foundation or higher certificate, networking certificate e.g. CCNA, CCNP, server management and other relevant certifications. Microsoft Certified Professional – MCP or Certification from Microsoft and Working knowledge of Service Now
3+ years in providing end-user IT support and understanding of networking protocols, services, and security in a fast-paced, changing environment.
Experience working in IT Service Management, managing and prioritizing an incident queue and ensuring a reduction in recurring issues.
Solid understanding of IT systems, networks, and ERP systems.
Proficient troubleshooting skills and the ability to analyse and resolve technical issues effectively. Strong customer service mindset with excellent communication and interpersonal skills.
Working technical knowledge of current protocols, operating systems, and standards
Familiarity with IT security principles and best practices.

COMPETENCIES SPECIFIC FOR THIS ROLE

Excellent oral communication, interpersonal, and written communication skills
Good Stakeholder Management
Confidence and professionalism
Strong attention to detail and problem-solving skills.
Ability to thrive in a fast-paced and dynamic environment.
Willingness to share knowledge and learn with team members, superiors, and users.
Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.

YOU ARE ALSO:

Customer-centric – You put the customer first in everything you do. You are obsessed with fostering a positive customer experience.
Prompt and decisive – You have a sense of urgency. You act promptly and with intention to make things happen efficiently and effectively. You do what needs to be done immediately, without being asked and in the most thorough way possible to achieve results.
A team player – You proactively contribute to the team with the aim of adding value. You make positive contributions to team discussions that help the team move forward in achieving their goal
Result oriented – You deliver results boldly. You recognize what results are important and you take the necessary steps to achieve them.
Positive and fun – You learn from everything you do. You also give and take constructive feedback

Interested candidates should send their cover letter and well detailed CV no later than 24^th July 2024 via the email at rwanda.hiring@lipton.com.

Imyanya y’akazi 106 (A2;A1;Ao,Ubushofeli; etc) itararangiza igihe mubigo bitandukanye: Yegeranijwe kuwa 24/06/2024

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June 24, 2024

Kanda kumwanya wifuza kudepozaho urebe amakuru yawo yose:

Logistics Officer at East Africa Exchange Ltd (EAX) | Kigali :Deadline: 02-07-2024

By

admin

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June 23, 2024

JOB ADVERT

Date of issue: 13^th June 2024

Date of CV submission: 25^th to 02^nd July 2024

Introduction

East Africa Exchange Ltd, (EAX) is regional commodity exchange offering commodity trade services in Rwanda and East Africa Community (EAC) common markets (173 million consumers) in key staples food crops such as Maize, Beans and Soya. EAX deals with high quality products meeting the requirement of EAC standards. Key value proposition is guaranteed quantity and quality of farmers’ grains, reliability of trade and settlement services and high level of risk mitigation. The company was created in 2013 to further strengthen EAC regional integration by developing a common and coherent financial sector in agriculture, energy and mining. EAX links deprived rural farmers to financial markets. It offers financial product development to its members and facilitates trades regionally and worldwide.

Title: Logistics Officer

Reports to: CHR & Admin Officer

Based at: Kigali

Purpose: We are seeking a detail-oriented, thorough, and organized logistics officer to oversee transportation and value chain supply and develop contracts. In this position, he/she will play a key role in logistics high-quality and cost-efficient practices and services for our organization.

Procurement Officer Duties and Responsibilities

Develop, implement and manage logistics strategies, processes and procedures that are in line with the organization’s operations.
Monitor incoming and outgoing shipments of grains, equipment, materials and manage inventory levels in the organization.
Analyze and optimize supply chain processes to ensure smooth work flow with other departments
Work with Procurement department to negotiate transportation costs and coordinate the selection of vendors where necessary.
Manage transportation contracts and suppliers and shipping rates with vendors and carriers.
Report on supply chain performance metrics and prepare budget reports.
Manage and maintain relationships with vendors, carriers and other stakeholders.
Ensure compliance with regulatory requirements and international trade agreements.
Resolve any issues related to the supply chain, such as lost or damaged, products, shipments and any other related issues.
Develop, implement and monitor safety and security procedures for products and services procured.
Responsible for tracking, receiving, and stocking all items ordered ensuring products and materials are appropriately stored.
Plan, prepare and manage the maintenance and repairs of equipment and products where needed.
Working together with the procurement committee on receiving all inventory when necessary. Also responsible for supervising and accounting for an inventory of all received products and goods.
Carry out a monthly inventory count, reconciliation and provide reports in all area of responsibility.
And any other activities assigned by the CHR & Admin Officer and the CEO.

Education;

Master’s degree in Logistics, Business administration, or Transportation; Industrial Distribution, or Supply Chain Management, or in a related field
Minimum 5 years work experience in logistic or supply chain management
Computer skills
Excellent analytical skills
Good interpersonal and communication skills
Good organizational skills
Willingness and ability to adapt to changing work requirements and priorities that may require overtime or extended hours.

CV SUBMISSION:

Well prepared application letter and CV are to be submitted from 25^h to 02^nd July 4PM to EAX email; info@ea-africaexchange.com. Late offers will be rejected.

Done at Kigali, on 21^st June 2024.

East Africa Exchange Ltd, (EAX).

9 Job Positions at Wellspring Academy : Deadline: July 1, 2024

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June 23, 2024

Click the job position of your choice for details & Apply

5 Job Positions at at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Click on the job position of your choice for details & Apply

Information and Communication Technology (ICT) Manager at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Click here to read an attachment

Job Advertisement for Information and Communication Technology (ICT) Manager at MobiCash Financial Services Provider

Job Title: Information and Communication Technology (ICT) Manager

Organization: MobiCash Financial Services Provider

About MobiCash: MobiCash Financial Services Provider, a leading fintech company licensed by the National Bank of Rwanda, is seeking a highly skilled and experienced ICT Manager to join our team. The ideal candidate will be responsible for developing and implementing the IT strategy, ensuring the security and efficiency of our technology infrastructure.

Roles and Responsibilities:

IT Strategy and Planning:

Develop and implement the IT strategy in alignment with the company’s business objectives.
Plan and manage the IT budget and resources.

System Management:

Oversee the implementation, maintenance, and security of the company’s IT infrastructure.
Ensure the availability, reliability, and performance of IT systems and services.

Cybersecurity:

Develop and implement cybersecurity policies and measures to protect the company’s data and systems.
Monitor and respond to security threats and incidents.

Innovation and Development:

Lead the development and deployment of new technologies and digital solutions.
Support the integration of IT systems with business processes to enhance efficiency and effectiveness.

Vendor Management:

Manage relationships with IT vendors and service providers.
Ensure that external services meet the company’s standards and requirements.

Regulatory Compliance:

Ensure IT operations comply with relevant regulations and standards.
Implement data protection and privacy measures in accordance with regulatory requirements.

Support and Training:

Provide technical support and training to employees.
Ensure that staff are equipped to use IT systems effectively and securely.

Qualifications and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
Minimum of 7 years of experience in IT management, preferably in the fintech or financial services industry.
Strong knowledge of IT infrastructure, cybersecurity, and system management.
Proven track record of developing and implementing IT strategies.
Excellent analytical, problem-solving, and decision-making skills.
Effective communication and leadership abilities.

Conditions:

Term of Office: Typically, 3-5 years, renewable based on performance.
Compensation: Competitive remuneration package including salary, benefits, and performance-based incentives.
Time Commitment: Full-time position with a requirement to dedicate sufficient time to all ICT responsibilities.

Application Process: Interested candidates should submit their resume, cover letter, and at least three professional references to [email address] by [application deadline]. Please include “ICT Manager Application” in the subject line.

MobiCash Financial Services Provider Committed to innovation, inclusion, and excellence.

Application Deadline: 4^th July,2024

Contact Email: ngabo@mobicashonline.com and dorine@mobicashonline.com

MobiCash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and be part of a dynamic team driving the future of financial services in Rwanda and beyond.

Click here to visit the website source

Chief Executive Officer (CEO) at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Click here to read an attachment

Job Advertisement for Chief Executive Officer (CEO) at MobiCash Financial Services Provider

Job Title: Chief Executive Officer (CEO)

Organization: MobiCash Financial Services Provider

About MobiCash: MobiCash Financial Services Provider, a leading fintech company licensed by the National Bank of Rwanda, is seeking an exceptional leader to join our team as Chief Executive Officer (CEO). We are looking for a dynamic and visionary individual to drive our strategic direction, enhance operational efficiency, and foster a culture of innovation and excellence.

Roles and Responsibilities:

Strategic Leadership:

Develop and implement the company’s vision, mission, and overall strategic direction.
Set long-term goals and ensure alignment with the company’s mission and objectives.

Operational Management:

Oversee daily operations and ensure that the company’s activities are in line with the strategic plan.
Coordinate with other senior managers to ensure efficient and effective operations.

Board Interaction:

Act as the primary liaison between the board of directors and the management team.
Report on company performance, strategic initiatives, and significant operational issues.

Stakeholder Engagement:

Engage with key stakeholders, including investors, regulators, customers, and partners.
Represent the company in industry forums and public events.

Financial Performance:

Ensure the financial health of the organization by overseeing budget preparation, financial planning, and financial reporting.
Work closely with the CFO to manage financial risks and opportunities.

Risk Management:

Identify potential risks and develop strategies to mitigate them.
Ensure compliance with regulatory requirements and ethical standards.

Talent Management:

Build and lead a high-performing executive team.
Foster a company culture that promotes ethical practices, integrity, and a positive work environment.

Qualifications and Experience:

Bachelor’s degree in Business, Finance, or a related field (Master’s preferred).
Minimum of 10 years of experience in a senior leadership role, preferably in the fintech or financial services industry.
Proven track record of strategic planning and execution.
Strong understanding of corporate governance, financial management, and regulatory compliance.
Excellent communication, leadership, and decision-making skills.
Demonstrated ability to manage complex projects and drive organizational change.

Conditions:

Term of Office: Typically 3-5 years, renewable based on performance.
Compensation: Competitive remuneration package including salary, benefits, and performance-based incentives.
Time Commitment: Full-time position with a requirement to dedicate sufficient time to all CEO responsibilities.

Application Process: Interested candidates should submit their resume, cover letter, and at least three professional references to [email address] by [application deadline]. Please include “Chief Executive Officer Application” in the subject line.

MobiCash Financial Services Provider Committed to innovation, inclusion, and excellence.

Application Deadline: 4^th July,2024

Contact Email: ngabo@mobicashonline.com and dorine@mobicashonline.com

MobiCash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us and be part of a dynamic team driving the future of financial services in Rwanda and beyond.

Chief Financial Officer (CFO) at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Job Advertisement for Chief Financial Officer (CFO) at MobiCash Financial Services Provider

Job Title: Chief Financial Officer (CFO)

Organization: MobiCash Financial Services Provider

About MobiCash: MobiCash Financial Services Provider, a leading fintech company licensed by the National Bank of Rwanda, is seeking a highly skilled and experienced Chief Financial Officer (CFO) to join our executive team. The ideal candidate will be responsible for developing and executing the financial strategy to drive growth and ensure the financial health of the organization.

Roles and Responsibilities:

Financial Strategy:

Develop and oversee the implementation of the financial strategy in alignment with the company’s overall strategy.
Provide financial insights and guidance on all activities, plans, targets, and business drivers.

Financial Planning and Analysis:

Lead the budgeting, forecasting, and financial planning processes.
Analyze financial performance and provide actionable recommendations.

Financial Reporting:

Ensure accurate and timely financial reporting in compliance with regulatory standards.
Oversee the preparation of financial statements, reports, and presentations for the board and other stakeholders.

Risk Management:

Identify and manage financial risks, including liquidity, credit, market, and operational risks.
Implement and monitor internal controls to safeguard company assets.

Capital Management:

Manage the company’s capital structure and funding requirements.
Oversee capital raising initiatives, including debt and equity financing.

Compliance and Governance:

Ensure compliance with financial regulations and standards.
Liaise with auditors, regulators, and other external parties.

Qualifications and Experience:

Bachelor’s degree in Finance, Accounting, or a related field (Master’s preferred).
CPA, CFA, or equivalent professional certification.
Minimum of 10 years of experience in a senior financial management role, preferably in the fintech or financial services industry.
Proven track record in financial planning, analysis, and reporting.
Strong understanding of corporate finance, capital markets, and financial regulations.
Excellent analytical, strategic thinking, and decision-making skills.
Effective communication and leadership abilities.

Conditions:

Term of Office: Typically 3-5 years, renewable based on performance.
Compensation: Competitive remuneration package including salary, benefits, and performance-based incentives.
Time Commitment: Full-time position with a requirement to dedicate sufficient time to all CFO responsibilities.

Application Process: Interested candidates should submit their resume, cover letter, and at least three professional references to [email address] by [application deadline]. Please include “Chief Financial Officer Application” in the subject line.

Independent Executive Board Director at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Recruitment Advertisement for Independent Executive Board Directors at MobiCash Financial Services Provider

Job Title: Independent Executive Board Director

Organization: MobiCash Financial Services Provider

MobiCash, a leading financial services provider licensed by the National Bank of Rwanda, is seeking highly qualified and independent professionals to join its Board of Directors. We are looking for individuals with exceptional expertise and a commitment to governance, strategic direction, and financial oversight. This is a unique opportunity to contribute to the growth and success of an innovative company at the forefront of the financial services industry.

Roles and Responsibilities:

Provide independent oversight and contribute to the governance and strategic direction of MobiCash Financial Services Provider.
Participate actively in board meetings, committees, and strategic planning sessions.
Review and assess financial statements, budgets, and performance metrics to ensure the financial health of the organization.
Ensure compliance with regulatory requirements and ethical standards, maintaining the highest levels of integrity and accountability.
Monitor and evaluate the performance of the executive team, providing constructive feedback and guidance.
Provide expert guidance on risk management, internal controls, and corporate governance practices.
Act as a liaison between shareholders and the board, ensuring their interests are represented and addressed.

Key Responsibilities:

Attend and actively participate in all board meetings, bringing an independent and objective perspective to discussions and decisions.
Serve on board committees such as Audit, Risk, and Governance, contributing to specialized oversight and strategic initiatives.
Review and approve strategic plans, budgets, and major decisions to guide the company towards its goals.
Ensure robust risk management and internal control systems are in place to safeguard the company’s assets and reputation.
Provide independent judgment on issues of strategy, performance, and resources, leveraging your expertise to drive informed decision-making.

Qualifications and Experience:

Bachelor’s degree in Business, Finance, Law, or a related field (Master’s preferred).
Minimum of 10 years of experience in a senior leadership role, with a proven track record of success.
Previous board experience, preferably in the fintech or financial services industry, demonstrating a deep understanding of governance and oversight.
Strong understanding of corporate governance, regulatory compliance, and risk management, with a commitment to maintaining high standards.
Excellent communication, analytical, and decision-making skills, with the ability to provide strategic insights and clear guidance.
Proven track record of integrity, objectivity, and independence, ensuring unbiased and effective oversight.

Conditions:

Term of Office: Typically 3-5 years, renewable based on performance and mutual agreement.
Compensation: Competitive remuneration package including board fees, stock options, and other benefits commensurate with experience and contribution.
Time Commitment: Must be able to dedicate sufficient time to board duties, including attending meetings, reviewing materials, and participating in strategic planning.
Independence: Must meet regulatory independence criteria, with no material business or familial relationships with MobiCash or its executives.

Application Process:

Interested candidates should submit their resume, cover letter, and at least three professional references to [email address] by [application deadline]. Please include “Independent Executive Board Director Application” in the subject line.

Risk and Compliance Manager at MobiCash: Deadline: 4 July 2024

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June 23, 2024

Job Advertisement for Risk and Compliance Manager at MobiCash Financial Services Provider

Job Title: Risk and Compliance Manager

Organization: MobiCash Financial Services Provider

About MobiCash: MobiCash Financial Services Provider, a leading fintech company licensed by the National Bank of Rwanda, is seeking a highly skilled and experienced Risk and Compliance Manager to join our team. The ideal candidate will be responsible for developing and implementing risk management policies and ensuring compliance with regulatory requirements.

Roles and Responsibilities:

Risk Management:

Develop and implement risk management policies and frameworks.
Identify, assess, and mitigate risks across the organization.

Compliance Oversight:

Ensure the company’s operations comply with regulatory requirements and internal policies.
Develop and maintain compliance programs, including anti-money laundering (AML) and counter-terrorist financing (CTF) initiatives.

Monitoring and Reporting:

Monitor compliance and risk management activities and report to the board and senior management.
Prepare and submit compliance reports to regulatory authorities as required.

Training and Awareness:

Conduct training sessions and awareness programs for employees on compliance and risk management issues.
Foster a culture of compliance and risk awareness within the organization.

Crisis Management:

Develop and implement crisis management and business continuity plans.
Lead the response to compliance breaches and risk incidents.

Qualifications and Experience:

Bachelor’s degree in Law, Finance, Business, or a related field (Master’s preferred).
Minimum of 7 years of experience in risk management and compliance, preferably in the fintech or financial services industry.
Strong knowledge of regulatory requirements and compliance practices.
Experience with AML and CTF initiatives.
Excellent analytical, problem-solving, and decision-making skills.
Effective communication and training abilities.
High level of integrity and attention to detail.

Conditions:

Term of Office: Typically 3-5 years, renewable based on performance.
Compensation: Competitive remuneration package including salary, benefits, and performance-based incentives.
Time Commitment: Full-time position with a requirement to dedicate sufficient time to all Risk and Compliance responsibilities.

Application Process: Interested candidates should submit their resume, cover letter, and at least three professional references to [email address] by [application deadline]. Please include “Risk and Compliance Manager Application” in the subject line.

MobiCash Financial Services Provider Committed to innovation, inclusion, and excellence.

Application Deadline: 4^th July,2024

Customer Service Operations Manager at Bralirwa: Deadline: 27 June 2024

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June 23, 2024

Click here for more details & Apply

CONTEXT

The Customer Service Manager operates at OpCo level and reports to the Customer Service, Logistics and Planning (CSLP) Manager of the OpCo.

Direct reports to the Customer Service Manager usually are Customer Service Representatives (Agents & Telesales).

JOB PURPOSE

The Customer Service Operations Manager is one of the main contributors to the CSLP vision to:
Drive Customer Satisfaction & loyalty by building a customer centric organization;
Drive Cost optimization via service strategy;
Increase Revenue by ensuring service excellence.

The Customer Service Manager is responsible for:

Managing the day-to-day customer service department, including Order Management (from Order to Cash) and Customer Relationship Management (RQC – Request, Query & Claim)
Building a true customer centric organization by coaching, training & sharing best practices to the CS team & relevant stakeholders
Establishing a continuous improvement team by maintaining a Customer Value Pillar through the TPM methodology
Driving and implementing Customer Profitability, i.e., Cost-2-Serve and Logistics Trade Terms agreements
The interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives, and developing partnerships.
Ensuring internal alignment both upstream with Production and Logistics and downstream with Sales and Finance.
Establishing a safety culture across the CS team

DUTIES AND RESPONSIBILITIES

SAFETY

Focuses on safety – with clear focus and training plans in place for employees
Ensures Business Continuity within Customer Service by creating a safe & comprehensive work environment
Enable safe & transparent communications inside the CS department & ensure actions follow up are taken based on survey results

CUSTOMER SERVICE STRATEGY

Leads the process of Customer Service Strategy Development and Deployment.
Constructs 3 Year Customer Service Vision and leads annual refreshing of plans.
Create a customer service segmentation for customers.
Develops, monitors, and ensures execution of Customer Service Strategy and plan to deliver optimal balance of customer satisfaction, service levels and cost as % of revenue:

Manages and promotes communication and cross-functional collaboration:
Internal communication and cross-functional collaboration with Sales, Finance, Logistics and Production.
Development of cross-functional customer teams for key customers
External communication with customers, ensuring trustful customer relations and Customer Satisfaction
Uses TPM methodology and Customer Value Pillar as toolkits for continuous improvement.

ORDER MANAGEMENT

Monitors and leads the execution of order processing flow from acquisition to billing/cash.

Order Acquisition: Increase automation of Order Acquisition (e.g., Promotion of electronic ordering methods)
Order Validation: Logistics Trade Terms Compliance, alignment with credit control
Order shipping: Alignment with Logistics Team for out-of-stocks and peaks preparation
Billing: Ensure billing consistency, price checking and compliance with Customs (for export)
Cash: Ensure coordination with Account Receivables to ensure payment and act as escalation if needed

CUSTOMER RELATIONSHIP MANAGEMENT

Develops and leads Change to a Customer Centric Organization by:

Ensuring robust Customer and Product data via right governance and alignment with Master Data experts
Actively working on enabling one-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.
Promoting usage of E2E customer information at any point of customer contact (Telesales, e-portal, Sales Reps, KAMs, LKAMs)

Leads customer Request, Queries & Claims (RQC) by:

Managing the process of capturing customer queries.
Monitoring and evaluating the resolution process, with involvement of relevant stakeholders within agreed SLAs.
Tracking and recording common customer complaints, and proactively & cross functionally acting upon to achieve claims reduction.
Managing proactive communication & care to Customer

CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS

Actively drives insights on Customer Profitability by:

Ensuring Cost-2-Serve (C2S) visibility in-place (per Customer and SKU)
Collaborating with Finance and Sales to integrate C2S in Customer P&L.
Coordinating business cases creation per customer based on C2S.
Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:
Development of LTT agreements
LTT agreements are measured, tracked, reviewed, and enforced
Sales cooperation & alignment with agreed commercial Trade terms
Negotiates or supports the Key Account Manager in negotiations with customers from the perspective of logistics.

CUSTOMER COLLABORATION & JOINT VALUE CREATION

Owns the Customer Supply Chain agenda.
Detects opportunities and implements Supply Chain collaboration initiatives with key Customers aiming at joint value creation.
Organizes and conducts regular CS&L visits to Key Customers.
Implement VoC (Voice of the Customer) program with regular surveys

MANAGEMENT INFORMATION REPORTING

Provides clear and accurate information on Customer Service performance via:
Managing the reporting of service level agreements, costs and KPIs (ex: Case Fill Rate, NPS & Zero Touch Order)
Ensuring there are clear metrics across all KPIs
Ensuring Root Cause Failure Analysis on KPIs
Limited manual interventions

ORGANIZATION AND PEOPLE MANAGEMENT

Actively drives a customer centric culture in the OpCo and ensures cross-functional alignment.

Effectively organizes and manages a team of people by:

Creating a safe, fun & comfortable place to work
Having right team structure and roles in-place
Driving an aligned and focused culture through clear performance targets and regular one-on-ones
Implementing talent development and competences development while supporting PDP construction
Ensuring business continuity through succession planning
Contributes to Global CS capabilities and CS community
Influences the industry agenda in their OpCo

WORKING AND THINKING LEVEL

Minimum University degree in Management, Business Administration or Marketing

EXPERIENCE

At least 4-5 of years of relevant working experience dealing with Customer Relationship Management
Experience in dealing and managing large and complex orders will be an added advantage

SPECIFIC SKILLS

- Ability to effectively work cross-functionally
- Ability to think both on strategic and operational level
- Strong E2E Supply Chain knowledge
- Ability to understand and explain the financial and economic effects of Customer Service Management
- Ability to effectively Understand Customer needs & build strong relationships
- Financial and commercial understanding
- Strong project management skills
- Strong Leadership Skills
- Experience of working directly with Customers
- Excellent proficiency of Kinyarwanda and English both oral and written

HOW TO APPLY

As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision are purely based on your shown knowledge, competences, and behaviors during the assessment process.

In case you meet the above requirement, please go to https://careers.theheinekencompany.com and search for “Customer Service Operations Manager “. Only applications meeting the requirements will be contacted.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. In case you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email).

The HR Business Partner Team will be available to support in the application process and the closing date for submission of applications is Thursday, June 27th, 2024

Teacher of Business Studies in Secondary at Wellspring Academy : Deadline: July 1, 2024

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June 22, 2024

Click here for more details & Apply

Job Description

Responsibilities:

Prepare engaging and effective weekly lesson plans tailored to the Cambridge curriculum for Secondary students.
Uphold high professional standards aligned with the vision and mission of Wellspring Academy.
Deliver comprehensive Business Studies instruction while integrating biblical values into the curriculum.
Manage classroom dynamics effectively, fostering a conducive learning environment for students.
Actively participate in department meetings, professional development sessions, and school events.
Collaborate with colleagues, staff, and administration to support the holistic development of students.
Maintain punctuality and professionalism in all aspects of campus duties and responsibilities.
Ensure the cleanliness and orderliness of the classroom on a consistent basis.
Prioritize the health, safety, and welfare of students in accordance with school policies and procedures.
Maintain regular communication with parents regarding student progress and needs.
Be responsible for students’ spiritual growth and character formation.

Reporting: Directly report to the Deputy Principal in charge of the Secondary section.

Professional Qualifications:

Bachelor’s degree in Education or its equivalent from an accredited institution.
Specialization in Business Studies, Entrepreneurship ,Economics or related field
Minimum of two years of teaching experience in an international program, with preference for Cambridge International Examinations (CIE).
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel).
Fluency in English is essential.

Personal and Spiritual Qualities:

Demonstrates a commitment to the school’s Christian ethos and values.
Exhibits strong interpersonal skills and fosters a positive learning environment.
Shows dedication to ongoing personal and professional growth.
Maintains physical, mental, and spiritual well-being to fulfill teaching responsibilities.

Contract Type and Duration:

Full-time position with an open-ended contract following successful completion of a one-year including three-month probationary period.

What We Offer

At Wellspring Academy, we are committed to diversity and inclusion. We value the unique perspectives and experiences that individuals from diverse backgrounds bring to our team. We provide equal opportunities for all applicants and support the continued development of our employees.

In addition to a competitive salary, we also offer an additional pension scheme, complimentary lunch, comprehensive medical insurance, and a transport allowance.

How to Apply:

As an a Christ Centered international school , we recruit based on the principle of equal opportunity. Our decision is purely based on your competencies, skills and character.

In case you meet the above requirement complete the attached online application form accompanying this job description. CVs received via email will not be considered. If you face any challenges in applying, please let us know through eugeneb@wellspringacademy.org (no applications will be accepted through this email)

Due to the high volume of applications, only shortlisted candidates will be contacted for interviews.

The Closing Date for the submission of Applications is July 1, 2024

Teacher of ICT in Secondary at Wellspring Academy : Deadline: July 1, 2024

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June 22, 2024