Job Advertisement.

POSITION TITLE: QA-QC Manager

LOCATION: Karongi Office

RESPONSIBLE TO: Construction Manager

STATUS: Full Time

SUPERVISORY CAPACITY: N/A

DATE: 1^st October 2024.

Gasmeth Energy MISSION:

Implement GasMeth Energy HSE standards, policies, and regulations at the Karongi CNG Gas Project Site, by increasing the HSE level of awareness of Owner and Contractor personnel working on the project site and provide HSE support and assistance to site management in order to achieve the highest level of HSE performance and reduce losses.

PRIMARY PURPOSE OF THE POSITION:

Develop, implement and maintain the project quality management system, policies, procedures, processes and organization specific to project and company requirements.

PRIMARY DUTIES & RESPONSIBILITIES

• Develop, implement and maintain the company Quality Management Systems (QMS)
• Define the Project Quality Plan (PQP) and Inspection Test Plan (ITP) for projects in conformity with client requirements, specifications and scope of work.
• Work with and support management personnel in defining, implementing and achieving quality objectives and KPIs.
• Review work processes and procedures to improve productivity, efficiency and overall work performance through promoting and creating a quality culture and quality conscious employee and third parties where appropriate.
• Develop, plan, schedule and conduct internal quality audits in all departments and functions as mandated by Quality Management System.
• Develop, plan, schedule and conduct project quality audits in accordance with project audit schedule and plans. Ensure that the findings are concluded with appropriate and effective control actions in timely manner.
• Facilitate and support external audits ( by client , certification council , client nominated third parties ,etc.) in projects, as part of prequalification assessments, tender evaluation/ awarding phases, etc.
  
  
  
• Register, investigate, participate in root cause analysis, follow up, and close out NCRs and corrective action requests (CAR) resulting from external audits, customer, internal audits, product/processes failure instances, etc.
• Provide appropriate QA-QC input documentation to support the bidding processes for marine and non-marine sector scopes. • Ensure that Shipyard qualifications and approvals ( Floating dock classifications, marine survey certifications, ASME, UL, etc.) are renewed and validated in a timely manner.
• Ensure that welding and fabrication QA-QC process is fully implemented including the implementation of required procedures, instructions, quality control plans (ITP), etc.
• Responsible for ensuring that WPS, PQR, WPQ, welder qualification records, etc. remain current and new qualifications (WPS, PQR), when required, are achieved.
• Ensure that the QA-QC system appropriate to the production departments such as Mechanical, Machine, Blasting & Painting, docks including ship lift and related maintenance is fully implemented and maintained with required procedures, instructions, quality control plans (ITP), checklists, etc. in place.
• Act as a process owner and ensure timely adherence to the renewal of calibration/ inspection/ tests as applicable. Be the custodian of project and operational calibration, inspection, and test reports including monitoring, measuring, testing, and lifting equipment and accessories.
• Review production quality objectives/ KPIs (defect reports, rework/repair, process failures) monitor; measure, and analyze these data to be used for upward management reporting and continual improvement.
• Responsible for implementing contractor quality management processes to ensure that contracted / outsourced products and services meet project and operational quality requirements.
• Responsible for ensuring that document control processes are applied in the internal design and development process that the drawings, specifications, sketches, etc. developed internally remain uniquely identified, and that relevant versions are available for use/ reference and archived as per document control practices.
• Ensure that project and operational personnel, including new recruits, are inducted to QA/QC documentation, processes, and practices. Conduct quality awareness training at defined intervals for the benefit of all employees.
• Participate in supplier assessment and evaluation process related to QA/QC.
• Participate in management review, production quality meetings, and project meetings with the project team and ensure that project and operational requirements are met consistently through the management of the quality system.
• Supervise subordinate staff, assign work activities, monitor performance, and review results.
• Act as a coach to subordinates, identify their training and career development, recommend training courses, and follow up on their personnel records such as timesheets, discipline, vacations, leaves, and absenteeism.
• Perform other job-related duties as assigned.
  
  
  

REQUIREMENTS

Education & Professional Experience:

• Bachelor’s or master’s degree in engineering, construction, or project management from a recognized institution
• CSWIP 3.1 / 3.2 or AWS or ASNT would be of added value
• Lead Auditor on Management Systems (ISO9001,ISO14001 & ISO 45001)
• Experience in the application of Root Cause Analysis (RCA) methods and investigation techniques, and formal certification would be preferred.
• Proven ability and experience in developing and implementing management systems (ISO9001, ISO14001 & ISO 45001) in organizations
• Exposure to enterprise risk Management (ERM) processes.
• Proven ability in document development (policies, procedures, checklists, templates)
• Training module development and presentations
• Ability to work in Karongi district.
• Minimum 10 years’ combined QA-QC experience covering marine, oil and gas, EPC projects (onshore /offshore), heavy fabrication, process plants, or industrial facilities.
• Minimum 3 years experience in QA-QC Lead or Manager role
• Good knowledge of MS Office and 365
  
  
  

SKILLS

• Business fluent knowledge of English (verbal and written)
• Knowledge of other languages will be an added advantage.
• Proven capability in preparing and implementing quality assurance policies, procedures/plans/instructions.
• Strong management practices and techniques.
• Very good analytical and interpersonal skills.
• Strong knowledge of safety and environmental practices related to industry.
• Good knowledge of marine, oil & gas, and industrial standards/codes/regulations

Submission of applications – to include combined in one folder 1 page Cover letter, an updated CV (maximum three pages), and names, titles, and contacts of three professional referees – should be submitted via the “apply button” below with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 27^th September 2024 at 17:00hrs.

Job Advertisement.

POSITION TITLE: Site Administrator

LOCATION: Karongi Office

RESPONSIBLE TO: Construction Manager

STATUS: Full Time

SUPERVISORY CAPACITY: N/A

DATE: January 2025.

Gasmeth Energy MISSION:

Implement GasMeth Energy HSE standards, policies, and regulations at the Karongi CNG Gas Project Site, by increasing the HSE level of awareness of Owner and Contractor personnel working on the project site and provide HSE support and assistance to site management in order to achieve the highest level of HSE performance and reduce losses.

PRIMARY PURPOSE OF THE POSITION:

Support the site construction project office with general coordination and administration services during the construction phase of the project.

PRIMARY DUTIES & RESPONSIBILITIES

• Assist the project team with document preparation and formatting using company templates, including reports, presentations, and correspondence
• Interface with Project Controls for invoice preparation
• Assist with project procurement, invoice submittals, and payment tracking with support from the finance
• Interface with support services (HR, Procurement, Finance, etc.)
• Assist facilities management for operation and maintenance of general office equipment
• Coordinate meetings and logistical details for the project, including travel, off-site meetings
• Prepare minutes of meetings for Project Managers and Functional Leads
• Prepare package stationery for new project team members
• Monitor and manage office supplies and order as required
• Coordinate IT issues.
• Assist other team members of the project services
• Responsible for site office document distribution and inter-office memos
• Plan and coordinate project functions.
• Assist in setting up meeting room bookings, catering orders, and special project requirements
• Manage basic to intermediate project database spreadsheets and ensure they are kept up to date
• Provide the team with project-related information and carry out research when required
• Complete document control and filing as required
• Carry out general ad-hoc administration duties, as required
• Coordinate between the Kigali office and site requirements.
  
  
  

REQUIREMENTS

Education & Professional Experience:

• Minimum bachelor’s in administration or business studies, or other relevant qualifications.
• 5 years experience in general secretarial roles
• Excellent written and verbal communication skills
• Experience in Microsoft Office 365 suite of products
• Intermediate/advanced Word and Excel skills
• Able to operate in a team environment with proven ability
• Able to undertake tasks with minimum supervision
• Able to coordinate activities to meet deadlines in a timely fashion
• Previous experience with Engineering or site construction would be highly advantageous
• Ability to work in the Karongi district. Preference will be given to people residing in the local area.
  
  
  

SKILLS

• Business management skills
• Strong communication skills
• The ability to motivate people, delegate tasks, and work as part of a team
• IT skills and familiarity with databases and spreadsheets for data analysis, and good knowledge of MS Office and 365
• Financial planning and budget management skills
• Leadership skills
• Ability to remain diplomatic and pleasant, think on your feet, and remain calm in a crisis
• Flexibility and adaptability with good organizational skills
• Ability to work under pressure and to solve problems
• Attention to detail and accuracy

Submission of applications – to include combined in one folder 1 page Cover letter, an updated CV (maximum three pages), and names, titles, and contacts of three professional referees – should be submitted via the “apply button” below with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 27^th September 2024 at 17:00hrs.

Job Advertisement.

POSITION TITLE: Site Electrical Engineer

LOCATION: Karongi Office

RESPONSIBLE TO: Construction Manager

STATUS: Full Time

SUPERVISORY CAPACITY: N/A

DATE: October 2024.

Gasmeth Energy MISSION:

Gasmeth Energy aims to reduce or remove environmental pollution using cleaner, greener gas displacing liquid or solid hydrocarbons. Developing and producing methane from Lake Kivu in a safe, efficient, and environmentally sound manner. Distributing compressed natural gas (CNG) throughout the region.

PRIMARY PURPOSE OF THE POSITION:

Provides high-level oversight of all sites electrical and electronic design and installation works during the detailed engineering, procurement, installation, and commissioning of the project, with specific emphasis on conducting quality inspections of the Contractor’s installation works

PRIMARY DUTIES & RESPONSIBILITIES

• Project Planning and Design – Collaborate with project managers, engineers, and other stakeholders to understand project requirements and develop electrical system plans and designs
• Determining electrical load calculation, cable routing, equipment placement, and electrical distribution design
• Installation Supervision – Oversee & inspect the installation, testing, and commissioning of electrical systems and equipment on-site
• Coordinate with electrical contractors and ensure compliance with design specifications, safety codes, and industry standards
• Quality Assurance – Perform regular inspections and quality checks to ensure that electrical work is being carried out according to approved plans and standards
• Project Coordination – Coordinate with other trades and disciplines on-site to ensure proper integration and coordination of electrical systems with other construction activities
• Communicate effectively with project teams and provide technical guidance as needed
• Material and Equipment Management – Plan and manage the procurement, delivery, and storage of electrical materials, equipment, and tools required for the project
  
  
  

REQUIREMENTS

Education & Professional Experience:

• Bachelor’s or master’s degree in electrical engineering with at least 5 years experience in the oil and gas industry or similar experience in the power generation or petrochemical industry also can be proposed for consideration
• Knowledge of electrical power systems, international codes & standards, and Industry accepted electrical engineering software such as ETAP, SKM
• Knowledge of engineering databases would be an advantage
• Experience in Telecommunication System Design e.g. PA / GA, Telephone, LAN, CCTV, Radio, Access Control, etc. would be an advantage
• Experience in construction and commissioning is preferable
• Experience with REG and ECUL would be advantageous
• Ability to work in the Karongi district
  
  
  

SKILLS

• Highly motivated, well-organized, resourceful, and proactive
• Possess good interpersonal skills with good written and spoken English
• Flexible approach and ability to work under pressure with a can-do attitude and a desire to win
• MS Office 365
• AutoCAD
• Design review
• Fluent in oral and written language, and strong communication skills
• Ability to write project documents

Submission of applications – to include combined in one folder 1 page Cover letter, an updated CV (maximum three pages), and names, titles, and contacts of three professional referees – should be submitted via the “apply button” below with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 27^th September 2024 at 17:00hrs.

Job Advertisement.

POSITION TITLE: HSE Officer

LOCATION: Karongi Office

RESPONSIBLE TO: EHS Supervisor

STATUS: Full Time

SUPERVISORY CAPACITY: N/A

DATE: October 2024.

Gasmeth Energy MISSION:

Implement GasMeth Energy HSE standards, policies, and regulations at the Karongi CNG Gas Project Site, by increasing the HSE level of awareness of Owner and Contractor personnel working on the project site and provide HSE support and assistance to site management in order to achieve the highest level of HSE performance and reduce losses.

PRIMARY PURPOSE OF THE POSITION:

Implement GasMeth Energy HSE standards, policies, and regulations at the Karongi CNG Gas Project Site, by increasing the HSE level of awareness of Owner and Contractor personnel working on the project site and provide HSE support and assistance to site management in order to achieve the highest level of HSE performance and reduce losses.

PRIMARY DUTIES & RESPONSIBILITIES

• Plan, implement, coordinate, and monitor the HSE Management Plan during the construction, commissioning, and operations phases of the project.
• Take responsibility for the health and safety risks to everyone (including members of the public) and implement HSE measures needed to control them.
• Effectively identify and manage project risks.
• Monitor Contractor implementation and management of HSE requirements.
• Ensure suitable welfare facilities are in place and maintained throughout the construction phase.
• Check that the Contractor has the skills, knowledge, experience, and, where relevant, the organizational capability to carry out their work safely and without health risk.
• Ensure all Contractor Workers have site-specific inductions and any further information and training they need.
• Take steps to prevent unauthorized access to the site.
• Share any HSE information relevant to planning, management, monitoring, and coordination of the pre-construction phase.
• Complete daily, weekly, and monthly reports
• Conduct regular HSE site walk-downs
• Attend management and contractor daily and weekly meetings
• Inspect PPE for standard conformity and suitability for the tasks undertaken
• Advise Owner and Contractor personnel on best practices and alternative ways to undertake activities that are of lower risk.
  
  
  

REQUIREMENTS

Education & Professional Experience:

• Bachelor’s degree in engineering or health and safety
• Minimum 5 to 8 years of experience in safety management
• Holder of HSE training certifications from Internationally recognized institutions (e.g. NEBOSH in Process Safety Management, IOSH, OSHA, ISO, or equivalent).
• Construction project experience, minimum of 6 years.
• Qualification in Health & Safety management systems
• Training and qualification in auditing on ISO 14001 and 18001 standards
• Qualification in applicable local Health & Safety legal compliance
• Exposure to multicultural workforces of different nationalities
• Ability to work in the Karongi district.
  
  
  

SKILLS

• Ability to write reports
• Leadership, command and control
• Communication and negotiation (oral and written)
• Use of computers and MS Office
• Work effectively with various personnel and be flexible in work assignments.
• Hazard Identification.
• Hazardous Materials Management.
• Emergency Response.
• Regulatory Compliance.
• Quality Control.

Submission of applications – to include combined in one folder 1 page Cover letter, an updated CV (maximum three pages), and names, titles, and contacts of three professional referees – should be submitted via the “apply button” below with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 27^th September 2024 at 17:00hrs.

JOB TITLE: PROJECT COORDINATOR (1)

TEAM/PROGRAMME: ECONOMIC EMPOWERMENT DEPARTMENT

GRADE:  5

LOCATION: HQ Kigali

CONTRACT LENGTH: 18 months

PURPOSE:

Under the supervision of the Head of Economic Empowerment Department, the Project Coordinator (PC), is responsible for overall project coordination of the 18 months GIZ funded Strengthening Women-led Cooperatives in Rwanda Project and ensuring the project is implemented in accordance to set guidelines and grant requirements.

SCOPE OF ROLE:

Reports to: HEAD OF ECONOMIC EMPOWERMENT DEPARTMENT

DUTIES AND RESPONSIBILITIES

• Ensure proper project planning and project implementation on day-to-day basis
• Work closely with M&E team to develop M&E tools and support in conducting project baseline, mid-line and endline
• Facilitate project participants recruitment and enrolment and ensure that it is carried out in a quality manner,
• Work closely with M&E department in assisting with developing M&E frameworks and toolkit, post-training follows up and other data collection activities as needed. accordance with WfW-Rwanda Program Framework & Guidelines and donor grant requirements.
• Oversee the development and maintenance of the training schedules for Strengthening Women-led Cooperatives in Rwanda project
• Monitor and evaluate trainings to ensure the highest possible standards of quality training content, methodology, and delivery.
• Review the Strengthening Women-led Cooperatives in Rwanda project training curriculum to ensure that it is in accordance with needs of project’s participants
• The Project Coordinator is responsible for developing the project implementation plan, procurement plan and detailed spending plan for this project, before s/he can ensure proper monitoring and control
• Review the Trainers post-training reports and document interesting stories /case studies in periodic reports to submit to WfW-Rwanda and the donor
• Ensure women cooperative members timely get all the materials and equipment as planned by the project
• Link women cooperative members with markets and ensure they initiate contracts with buyers and other market players
• Facilitate the engagement of the private sector, financial institutions, agro-insurance companies and other key project players in creating the enabling the enrolment for women led cooperative members
• Facilitate the finance fair and other networking events are well coordinated as the project plan
• Ensure accurate records are maintained related to women led-cooperatives training and activities.
• Compile and submit reports on strengthening women led cooperative progress and ensure timely submission to the donor as per compliance with the grant requirements and timelines
• Monitor deliverables and expenditures on any women led cooperatives strengthening related activities according to approved plans and budgets.
• Contribute to the selection and provision of training spaces in the field and related procedures in coordination with Logistics.
• Coordinate with Logistics to ensure that any required transport or supplies for women led cooperative strengthening training are provided in a timely manner.
• Work closely with EE head in strategizing for a successful project’s implementation and strengthening the network for the project success
  
  
  

ADDITIONAL SKILLS AND TASKS  

Capacity building and training

• Capacity to assess and analyse training needs assessment of women cooperative members and the project team
• Assist in developing the training curriculum in relation to good agriculture practices, cooperative management, food safety, requirements and standard for exports etc.
• Support internal and external communication (with other staff and (with other staff and partners conducting work related to the Strengthening Women-led Cooperatives in Rwanda project activities

Networking and Advocacy   

• Searching for national existing and potential partners working in the area of Strengthening Women-led Cooperatives
• Work in collaboration with other women’s Socio-economic program to select and ensure good integration of the approach with WfW-Rwanda programs
• Document success stories on Strengthening Women-led Cooperatives in Rwanda project and replicate the good practices in different WfW-Rwanda areas of intervention different places across the country
• Support team leader to communicate to the reporting line on Strengthening Women-led Cooperatives in Rwanda project budget gaps, funds on pipeline and other potential grants to agri-business activities from other financial sources
  
  
  

Initiative and innovation  

• Support the EE Head to seek ways to upscale Strengthening Women-led Cooperatives to develop new program with large scope for the project
• Support EE Head to initiate new grants proposals to Strengthening Women-led Cooperatives, smart agriculture and Initiate organization research to map existing potential donors in the areas of the project
• Search for new approaches to support women led cooperatives and women’s economic empowerment and women’s rights
• Ready to perform other duties assigned by his/her supervisor related to the WfW-Rwanda.

QUALIFICATIONS AND EXPERIENCE

• At least a bachelor’s degree in Agriculture, Agri-business, Economics, Community Development or similar domain.
• At least three (3) years relevant work experience, preferably with a women led -NGO.
• Having the knowledge and/or experience with working with agricultural/rural women- led cooperatives as being an added asset!
• Having a strong interpersonal and communication skills and a strong program management experience.
• Having some good understanding on women’s right programming and a mastery on the Rwanda context
• Demonstrated skills in creating and delivering training on agriculture value chain
• Strong experience in market linkages and market systems
• Ability to work with minimum supervision and work well with others, and under pressure and to meet deadlines.
• Ability and willingness to travel around the country and internationally as required.
• Good problem-solving skills and ability to monitor the work of others and address problems effectively.
• Proficiency in computer skills including MS Office and email applications.
• Expertise in women’s rights programming and understanding of women’s empowerment in Rwanda as well as understanding of advocacy
• Fluent in English and Kinyarwanda.
  
  
  

How to Apply

Should you wish to apply for this position, please send your job application, updated CV and your motivation letter specifying the position you are applying for to info@womenforwomenrwanda.org

Application Deadline

The closing date for submission of applications is 24^th September 2024 before 00:00. No late applications will be accepted.

TERMS OF REFERENCE (TOR) FOR RECRUITMENT

Organization: Club House La Palisse Hotels Ltd

Location: La Palisse Hotel Gashora Resort

UNDER CONTRACT FRONT OFFICE (2 POST)

Front Office Job Summary

In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with Front Office Duties and Responsibilities

Front Office Duties and Responsibilities

• Greet clients and set a positive office atmosphere
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Organize and maintain files and records; update when necessary
• Create and maintain updated documents and spreadsheets
• Oversee sorting and distribution of incoming mail
• Prepare outgoing mail (envelopes, packages, etc.)
• Operate office equipment, such as photocopier, printers, etc.
• Organize bookkeeping and issue invoices/checks
• Record meeting minutes and dictations
• Perform inventory of office supplies and order what is needed
  
  
  

Front Office Requirements and Qualifications

• High school diploma or equivalent
• Successful work experience in a front office setting or in another clerical position
• Strong working knowledge of office procedures and basic accounting principles
• Ability to effectively use and maintain office equipment
• Solid knowledge of Microsoft Office
• Outstanding communication skills
• Great organizational and multitasking abilities office equipment, software, and procedures.
  
  
  

APPLICATION PROCEDURES

Interested candidates should send their cover letter and well detailed CV no later than September 30th 2024 via the apply button below.

TERMS OF REFERENCE (TOR) FOR RECRUITMENT

Organization: Club House La Palisse Hotels Ltd

Location: La Palisse Hotel Gashora Resort

UNDER CONTRACT F&B MANAGER (1 POST)

Job description

JOB DETAILS:

JOB DESCRIPTION: FOOD & BEVERAGE MANAGER

1. Department FOOD & BEVERAGE
2. Reports to operation Manager
   
   
   

Job purpose

The Food & Beverage Manager in managing the day-to-day food and beverage operations of the hotel in a professional manner. Is responsible for coordinating all phases of Conferences held in the hotel. Always ensuring that Guests receive fast, friendly, and efficient Food and Beverage and Conference services, and maintains an upbeat atmosphere, that appeals to a diverse clientele.

Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.

• Timely analysis of Food & Beverage Prices in relation to competition.
• Establishing targets, key performance indicators, schedules, policies and procedures.
• Identify customers’ needs and respond proactively to all of their concerns.
• To co-ordinate with all Conference group planners, their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements, the chief is to be included in food related discussions.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Share accountability for Food and Beverage control and the related results.
• Contribute to producing and driving an annual business plan for the F&B department incorporating a yearly marketing plan and an associated budget.
• Assists to compiling an annual financial budget for the F&B department with the input of the General Manager.
• Ensures that the restaurants & Bars is ready for guests by checking overall condition of guest areas regularly.
• Assists in keeping records and maintaining filing systems within the Food and Beverage Department.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone).
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner.
• Respond to any reasonable tasks as assigned by superiors.
• Complete all duties and ensure a concise hand over.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Suggest any improvements that could be made to improve existing systems and procedures.
• Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy.
• Ensure that the POS systems operates effectively and accurately, are programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately.
• Ensure that consumable and non-consumable goods are taken care of and correctly stored.
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns.
• Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene.
• Notify the F&B Manager and General Manager of any complaints that were received and how they were solved.
• Assist with waiter service to Guests, advising Guests on menu and wine choices.
• Be completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, functions and beverages to the required operating standards.
• Together with the F&B Manager organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards.
• Confers with team members regarding last minute arrangements to co-ordinate with kitchen production.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Answers questions about menu items, ingredients, and pricing.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
  
  
  

GUEST SATISFACTION

• Ensures that all guests are welcome in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.
  
  
  

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
  
  
  

Qualifications, Skills/Experience & Personal Attributes

• Bachelor Degree in Hospitality/Diploma in Hospitality
• Minimum 3 years’ experience in Food & Beverage experience
• At least over two years in supervisory experience
• Excellent customer service skills and the ability to communicate well with guest
• Ability to lead the team and to step in in the absence of Food and Beverage Manager
• Ability to provide guests with up-to date information and directions
• Ability to resolve team conflicts

APPLICATION PROCEDURES

Interested candidates should send their cover letter and well detailed CV no later than September 30th 2024 via the apply button below.

TERMS OF REFERENCE (TOR) FOR RECRUITMENT

Organization: Club House La Palisse Hotels Ltd

Location: La Palisse Hotel Gashora Resort

UNDER CONTRACT WAITER OR WAITRESS (4 POSTS)

Waiter or Waitress job description

We are looking for a skilled and friendly waiter/waitress to join our team! This position plays a big role in creating and providing the best customer experience and satisfaction. Your ultimate goal should be to provide an exceptional guest experience.

Waiter or Waitress job description should contain the following duties and responsibilities:

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines
  
  
  

APPLICATION PROCEDURES

Interested candidates should send their cover letter and well detailed CV no later than September 30th 2024 via the apply button below.

Rwanda Ultimate Golf Course Ltd

Job Description

Title: Swimming instructor

Reports to: Health Club Manager

About us

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Job Purpose

Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.

Position Overview

We are seeking a skilled and enthusiastic Swimming Trainer to join our elite clubhouse. The ideal candidate will have extensive experience in swimming instruction, a passion for aquatics, and the ability to provide a superior swimming experience to our members. This role requires designing personalized swimming programs, motivating swimmers, and maintaining the highest standards of service. Staying updated with the latest swimming techniques and industry trends is crucial.

Key Responsibilities

• Personalized Swimming Programs:

Develop and implement tailored swimming programs based on each member’s skill level, goals, and fitness.

Conduct assessments to evaluate swimmers’ abilities and progress.

• Member Interaction:

Provide exceptional one-on-one and group swimming lessons, ensuring a supportive and motivating environment.

Cultivate strong relationships with members, understanding their preferences and continuously adapting instruction methods.

• Service Excellence:

Maintain the highest standards of service excellence, ensuring a luxurious and enjoyable experience for all members.

Ensure the pool area is clean, organized, and safe, with all equipment in excellent condition.

• Skill Development:

Educate members on proper swimming techniques, safety protocols, and overall aquatic fitness.

Offer expert advice and guidance to help swimmers improve their skills and achieve their goals.

• Continuous Learning:

Stay updated with the latest swimming techniques and industry advancements.

Introduce innovative training methods and drills that align with current trends.

• Collaboration:

Work closely with other staff members, including fitness trainers and management, to provide a comprehensive wellness experience.

Assist in planning and executing aquatics-related events, workshops, and swim meets.

• Administrative Tasks:

Maintain accurate records of member progress and attendance.

Contribute to the creation of promotional materials and programs to attract and retain members.

Experience and Qualifications.

• Certified Swimming Instructor certification from a recognized organization
• At least 5 years of experience as a swimming trainer, preferably in a luxury or high-end environment.
• Strong knowledge of swimming techniques, safety protocols, and aquatic fitness.
• Excellent communication, motivational, and interpersonal skills.
• Creative mindset with a keen interest in the latest swimming trends and innovations.
• Professional appearance and demeanor, with a commitment to providing exceptional service.
• Flexibility to work varying hours, including weekends and holidays, to accommodate member schedules.

Languages:

• Fluency in Kinyarwanda is required.
• Fluency in English and French will be an asset.

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivational statement about the responsibilities and requirements for this position.
• Copies of academic degrees, professional training certificates, and other relevant training certificates
• National ID
  
  
  
  

How to APPLY

• The deadline for submitting applications is on 20^th September 2024 at 14:00 hrs. Kigali time.
• All applicants must submit their zipped documents to hr@rwandagolf.rw with the email “Application for Swimming instructor.”
• Only selected candidates for interview will be contacted.

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Rwanda Ultimate Golf Course Ltd

Job Description

Title: Health Club Receptionist

Reports to: Health Club Manager

About us

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Job Purpose

Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.

Position Overview

We are seeking a professional and friendly Receptionist to manage the front desk operations of our luxurious Health Club. The ideal candidate will be the first point of contact for our members and guests, ensuring they receive an outstanding and seamless experience. This role requires excellent customer service skills, an ability to handle client inquiries and complaints, and strong organizational abilities. Experience with sales, software usage, and multi-tasking in a fast-paced environment will be advantageous.

Key Responsibilities

• Customer Service Excellence:

Greet and welcome all members and guests with a professional and warm demeanor.

Handle incoming calls, inquiries, and emails, providing accurate information about the Health Club’s services, facilities, and programs.

Assist members with bookings, schedule changes, and any special requests.

• Complaint Handling and Resolution:

Address and resolve member and guest complaints promptly, escalating issues to the Health Club Manager when necessary.

Maintain a calm and courteous attitude when managing difficult situations, ensuring a positive resolution and member satisfaction.

• Communication and Interaction:

Effectively communicate club policies, event information, and membership details to members and guests.

Provide members with updates on upcoming programs, promotions, and special offers.

• Administrative and Operational Tasks:

Use the club’s management software (e.g., booking systems, CRM) to track reservations, membership details, and client interactions.

Maintain an organized and clean reception area, ensuring it reflects the club’s high standards.

Assist in processing payments, checking membership statuses, and issuing invoices as needed.

Track attendance and daily reports for the Health Club’s operations.

• Sales and Membership Growth:

Promote membership, services, and special packages to prospective clients, highlighting the unique benefits of the Health Club.

Participate in member retention initiatives, offering promotions and discounts to ensure long-term satisfaction and engagement.

Track and follow up on membership renewals.

• Multi-Tasking and Time Management:

Manage a range of administrative duties, such as booking fitness classes, processing service appointments, and coordinating spa bookings.

Work with other team members to ensure smooth daily operations, including supporting the Health Club Manager with clerical tasks.

Experience and Qualifications.

• Experience: At least 2 years of experience in a receptionist or customer service role, preferably in a luxury health club, hospitality, or fitness environment.
• Customer Service Skills: Excellent interpersonal skills with the ability to deliver outstanding service.
• Problem-Solving Abilities: Capable of managing client concerns calmly and professionally.
• Sales Skills: Experience in promoting and upselling services or memberships is an advantage.
• Software Proficiency: Familiarity with CRM systems, booking software, and POS systems.
• Communication Skills: Strong verbal and written communication skills in English, with additional languages being a plus.
• Professionalism: A high level of personal presentation, confidentiality, and professionalism.
• Flexibility: Willingness to work varied shifts, including weekends and holidays.
  
  
  

Languages:

• Fluency in Kinyarwanda is required.
• Fluency in English and French will be an asset.

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivational statement about the responsibilities and requirements for this position.
• Copies of academic degrees, professional training certificates, and other relevant training certificates
• National ID
  
  
  

How to APPLY

• The deadline for submitting applications is on 20^th September 2024 at 14:00 hrs. Kigali time.
• All applicants must submit their zipped documents to hr@rwandagolf.rw with the email “Application for Health Club “
• Only selected candidates for interview will be contacted.
• All unzipped documents will be automatically disqualified.