Customer Care Officer

ABOUT US :

King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

COMPETENCY REQUIREMENT

EDUCATION AND EXPERIENCE

• He/she must have Minimum a Diploma in Hospitality Management or any related field
• A minimum of two (2) years’ experience in Hospitality Management Preferably in the hospital settings
  
  
  

SKILLS AND ABILITIES

• Deep knowledge of work processes and/or procedures such as daily patient care tasks, planning, and organization
• Basic computer knowledge.
• Excellent verbal, written, and interpersonal skills.
• Disposition, tact, courtesy, enthusiasm, cooperation, and sincerity as they affect fellow workers and others.
• Makes clients and their needs a primary focus of work and actions. This includes clients that are both internal and external to the Hospital.
• Gives out information and ideas clearly and concisely, including the requirement to inform and persuade.
  
  
  

KEY RESPONSIBILITIES

• Retrieval of all patient records in advance of the booked appointment
• All copies of blood investigations and radiological reports to be filed in appropriate sections of the patient files before the appointment
• Filing to be completed daily
• Appointments to be noted either in the appointment book or on a database if used
• Clinical staff appraised daily of the appointment list for their clinic/ surgery
• Patients requiring Blood investigations, X-rays, and removal of Plaster of Paris are requested to come in earlier to have these completed before the appointment
• Constant contact maintained with patients, receptionist and Clinical staff to ensure smooth flow through the Department and to be able to warn the patient if there are anticipated delays
• A database of complaints maintained in order to identify bottlenecks or other problems so that these issues can be addressed
• Awareness of the functioning of the hospital, transport networks, Pharmacy Policy, and Procedures
• Awareness of the Policies and Procedures governing the Out-Patient and Emergency Medical Departments
• To ensure that Results of all waiting times surveys analyzed and reported to the customer care Manager
• Wheelchairs are cleaned and the footrests are in place
• Adherence to all Health and Safety Policies and Procedures
• Compliance with Infection Prevention and Control Policies and Procedures maintained
• Ensure that directions for patients are adequate and maintained: for example, colored lines/stripes/ painted footsteps for patients to follow to different wards areas
• Patient and personnel fire and emergency evacuations practiced annually
• Monitor all exits for obstacles, boxes, and vehicles blocking the free flow of people exiting that area

No:1

Customer Care Officer: Job application form: Customer Care Officer

How to Apply: Join us and take on the challenge to provide Patient Cantered Care.

Qualified candidates should send their cover letter, curriculum vitae, academic credentials, National ID, Recommendation letter from a previous employer and criminal record to the link mentioned above Deadline for application is this February 27^th, 2025.

KFH, R is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.

Click here to visit the website  source

Cook

ABOUT US :

King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

COMPETENCY REQUIREMENT

EDUCATION AND EXPERIENCE

• He/she must have a minimum Advanced Certificate in Culinary Arts, Hotel and Restaurant Management or other related fields.
• He/she must have Two (2) years of working experience of in a Hospital setting
• Any other additional qualification relevant to the field is an added advantage
  
  
  

SKILLS AND ABILITIES

• Knowledge of work procedures, safety, planning and organisation
• He/ She must have Satisfactory record of continuous professional development
• Ability to operate machinery and equipment Qualifications in a health related field Quality Management/ Assurance and/or Risk Management in Healthcare are an added advantage
• Excellent verbal, written and interpersonal skills.
• Extreme patience and the ability to think and work under stress
• Good deductive and reasoning skills.
  
  
  

KEY RESPONSIBILITIES

• Liaison with the Dieticians for all patients to ensure meeting the menus meet the minimum dietary requirements especially those requiring special diets or the mixing of special fluid diets
• Expenditure incurred in accordance with the approved budget and Hospital policy.
• Kitchen equipment appropriately utilised to ensure ongoing performance over its useful life.
• Monitor Equipment safeguarded in line with asset management requirements, as determined during the annual asset count.
• Replacement material, stationery and parts (e.g. toners, paper, and staples) promptly requisitioned to prevent equipment shut-downs or under-performance.
• Day to day issues and problems resolved, including management of complaints, in accordance with Hospital standards.
• Ensure that all Data on activity, including key performance indicators, recorded accurately and accessible to members of the multi-disciplinary team.
• Operational reports analysed and provided to the Supervisor by the 5th of the subsequent month.
• Monitoring of all cleaning processes to ensure a high level of hygiene
• Monitoring the health of the personnel to prevention contamination of the food.
• Preplanned service for all pieces of equipment to prevent mechanical failure
• Developed plans for catering for the patients in any emergency situation
• Managing the Kitchen stock levels controlled and maintained.
• First in First out (FIFO) rotational systems maintained
• Ensure that Policies and Procedures detailing specifics for the Catering Services to be emphasized to all personnel
• Mandatory signatures on all attendance registers for In-service Training and Induction and Orientation lectures/Programmes attended
• Monitor the Data base kept of all inspections by the Maintenance Division checking on fly screens and Ultra -violet lights
• Ensure that All cold storage rooms, deep freezers fitted with safety mechanisms to prevent injury and death by freezing
• Ensure that All personnel are inspected to ensure their compliance with the utilisation of Personal Protective Equipment(PPE)
• Monitor the Data base kept of the temperatures of the fridges and freezer and cold rooms
• Information kept of the spoilages and cost of food destroyed due to temperature failures
• Maintain daily food schedules of use for costing
• Regular inspections of smoke and burglar alarms

No:1

Cook:Job application form: COOK

How to Apply: Join us and take on the challenge to provide Patient Cantered Care.

Qualified candidates should send their cover letter, curriculum vitae, academic credentials, National ID, Recommendation letter from a previous employer and criminal record to the link mentioned above Deadline for application is this February 27^th, 2025.

KFH, R is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.

Hostess

ABOUT US :

King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

COMPETENCY REQUIREMENT

EDUCATION AND EXPERIENCE

• He/she must have A minimum Diploma in Hospitality Management, Hotel & Restaurant Management or other related fields
• Two (2) years of working experience of in a Hospital setting
• Any other additional qualification relevant to the field is an added advantage

SKILLS AND ABILITIES

• Deep knowledge of work processes and/or procedures including stress and time management, safety, ability to perform structured tasks Ability to operate machinery and equipment.
• Excellent verbal, written and interpersonal skills.
• Extreme patience and the ability to think and work under stress
• Good deductive and reasoning skills
  
  
  

KEY RESPONSIBILITIES

• Maintain a data base of all meals provided during that shift, and the numbers of special diets
• Maintain a database of all complaints received from the patients and possibly the nursing personnel.
• Records of all reports compiled and submitted to the Catering Services Supervisor.
• Implement all recording and tracing processes to ensure safety of food on transit from the Kitchen to the wards/units
• Monitor the transport of food to its destination
• Manage and Monitor the wastage of food according to the Policies and Procedures of the Catering Service and the Hospital
• Monitor the cleanliness of the food trolleys
• Monitor complaints received during the day , investigate and draw up action plans to ensure resolution
• Monitor rodents and other pests and report to the Catering Services Supervisor
• Ensure that the amount of meals served tallies with the requests placed dailyEnsure that all new admissions receive their meals as prescribed.
• Assist in carrying out monthly satisfaction feedback at ward level
• Awareness of all equipment manuals and servicing intervals
• Monitor all efficiency and safety tests and report any deficits
• Maintain data base of all pre-planned servicing of equipment and plan the handling of the food provision around the down time so that the clinical areas are not inconvenienced
• Monitor all temperatures daily of the fridges according to the Infection Control and Prevention Guidelines.
• Monitor cleanliness of all equipment according to the Infection Control and Prevention Guidelines.
• Monitor all storage of foodstuffs, daily
• Monitor training periods of personnel with particular emphasis on the correct handling of the equipment
• Liaise with the Catering Services Supervisor/ Hostess Supervisor when emergencies arise.

No:1

Hostess : HOSTESS

How to Apply: Join us and take on the challenge to provide Patient Cantered Care.

Qualified candidates should send their cover letter, curriculum vitae, academic credentials, National ID, Recommendation letter from a previous employer and criminal record to the link mentioned above Deadline for application is this February 27^th, 2025.

KFH, R is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.

Physiotherapist

ABOUT US :
King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education and research”. This is an exciting time for King Faisal Hospital, Kigali as we embrace a new strategic direction. The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.

COMPETENCY REQUIREMENT

EDUCATION AND EXPERIENCE

• He/she must have Bachelor’s degree (A0) in physiotherapy
• He/she should have a Minimum of 3 years of working experience in Complex Hospital
• He/she must have Experience in Physiotherapy Practice
• Registered with a relevant Professional body and having valid license to practice.
  
  
  

SKILLS AND ABILITIES

• Willing and able to deliver services effectively and efficiently in order to meet client requirements.
• Teaching & management skills is an added advantage
• Knowledge of health & safety standards and requirements is an added advantage
• Excellent written and oral communication skills
• Able to analyze detailed information
• Ability to work in a team
  
  
  

KEY RESPONSIBILITIES

• Hospital standards for records and record-keeping.
• To assist in safe practice by supervising all drug intravenous therapy and blood administration being used on patients, and maintaining appropriate equipment correctly whilst treating the patients in Intensive Care Units and other clinical areas.
• Identify own training needs to help improve the Physiotherapy Services.
• Participate in professional development, the appraisal system as means to improve skills
• Participate in teaching programmes for other category of personnel and training of students interns or those requiring practice during their training
• Assist where possible with clinical and associated audits as appropriate for the given area

No:2

Physiotherapist:Job application form: PHYSIOTHERAPIST

How to Apply: Join us and take on the challenge to provide Patient Cantered Care.

Qualified candidates should send their cover letter, curriculum vitae, academic credentials, National ID, Recommendation letter from a previous employer and criminal record to the link mentioned above Deadline for application is this February 27^th, 2025.

KFH, R is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.

JOB ADVERTISEMENT

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy.

IT Internal Auditor

Reporting to Internal Auditor Manager

Work location: Head Office/Nyarutarama

Job Purpose

This position is responsible to coordinating and reviewing VFR Operation against the policies and procedure laws and regulation.

Main Responsibilities

• Understanding comply implement the Internal Audit Strategy and contribute toward team goals and objectives.
• Contribute to development of the VisionFund Rwanda Annual Audit Plan applying a risk based approach.
• Understanding Annual key risk concern around information Technology as well as industry and latest trends impacting risk and control practices.
• Deliver allocated assignments within agreed time scope and budget.
• Provide Business and IT management with guidance on IT risk management.
• Conduct and lead IT audit and renew of system application and IT processes. These include Project Assurance review, IT Security audit, IT General & Application Control and review of IT policies procedures and frameworks.
• Utilize data analysis and tool to analyze data and enhance audit efficiency and effectiveness.
• Document working paper from planning to reporting within allocated decline.
• Identify and recommend areas of improvement in the control environment.
• Provide input on significant and material findings reporting.
• Provide quality and timely issue tracking validation and reporting.
• Reporting or share information on engaging trends and potential solution for addressing control weakness processes efficiency challenges or resolving open audit issues.
• Contribute to continuous enhancement of quality control standards and took list for audit assignments.
• Build and foster relationship with internal audit teams and stakeholder.
  
  
  

Education & Core Competencies Required

• Degree in Computer Science or related discipline.
• Certified Information System Auditor (CISA) or Pursuing CISA.
• Additional Certification e.g. CISM, CRISC an added advantage.
• At least 3 years’ experience in information System Audit.
• Strong analytic skills. Ability to conduct analysis of Business processes and operations and to think strategically using financial analysis.
• Excellent communication and negotiation skills.
• Ability to present financial information effectively to both specialists and non-specialists.
• Understanding of financial and banking software packages, preferably familiarity with Orbit Rubikon Banking Solution.
• Knowledge of micro, small and medium enterprise Market segments in Rwanda

Attributes Desired:

• Understanding of Banking System Enterprises Resources Planners (ERPS) Operating System and Database.
• Data Analysis skill include ability to use data analysis took to perform test identify trends provide insight interpret and communicate results.
• Understanding of information Security standard took and best practices.
• Understand of IT Governance and IT Audit fundamentals.
• Knowledge of internal auditing internal control risk management and corporate governance.
• Ability to write reports.
• Maintain Professional understanding internal Audit International Professional Practice and consistently apply them to improve the audit methodology and deliverable.

How to apply

Should you wish to apply for this position, please go to the following link https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/details/INTERNAL-AUDITOR_JR40339

All applicants must apply using our online application system, CVs received via email or standard post will not be considered. If the aforementioned positions speak to you, send your application via above-mentioned Link by or before 27^th February 2025.

In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).

Only shortlisted candidates will be contacted.

Position title: IT Assistant

Number: One (1)

Date: 17^th February 2025

Work base: Head Office

Reporting to: Head of IT

Expected starting date: Any time

Employment Contract type: Open-ended contract.

About theASA International (Rwanda) Plc:

ASA International (Rwanda) Plc (subsequently referred to as “ASA Rwanda”) is a for-profit, deposit taking Microfinance Institution licensed by National Bank of Rwanda and incorporated under The Companies Act, No.103495622 in Rwanda in 2014 and started operations in 2016, currently serving small business through Loans and savings in 37 branches across the country. ASA Rwanda is a subsidiary of ASA International listed on London Stock Exchange, one of the world’s largest international Microfinance institutions in the world operating in 13 countries in Africa and Asia.

As a financial company and ASA international (Rwanda) plc is mostly engaged to work for the low-income people of the country and as long as there is a possibility of financial irregularities in the activities, the company created a department/position to work to prevent any sorts of misappropriation.

Vision: Reduce poverty by improving the lives of the underprivileged with a key focus on female entrepreneurs.

Mission: We have a strong commitment to financial inclusion and socioeconomic progress.

Objective: Providing Microfinance loans for business purpose to low-income entrepreneurs with an objective of improving financial inclusion and realize socioeconomic progress. Our loans provide an alternative to low-income entrepreneurs without access to credit from traditional banks. We provide these loans using the ASA Model.

Function summary

IT Assistants provide technical support and ensuring that employees have access to the tools they need to do their jobs, IT Assistants play a crucial role in helping organizations run smoothly. She/he is responsible for maintaining computer systems and networks in an organization. Her/his duties include troubleshooting issues, updating software and hardware, installing new equipment, and providing users with assistance and guidance.

Duties and Responsibilities

Technical duties

• Provide effective technical assistance for computer systems, software, and network infrastructure.
• Troubleshoot and resolve hardware, software, and network connectivity related issues to ensure minimal downtime.
• Install, configure, and maintain computer equipment, including desktops, laptops, printers, and peripheral devices.
• Regularly update software applications and apply security patches to ensure system integrity and protection against vulnerabilities.
• Assist and train end-users in troubleshooting common technical problems and using software effectively.
• Maintain and monitor an accurate inventory of all computer hardware and software assets.
• Respond promptly to service requests, ensuring timely resolution of technical problems.

Customer Service:

• Improve the user experience by providing high-quality support and addressing user concerns in a timely and professional manner.
• Develop initiatives and strategies to improve user satisfaction, ensuring a positive service experience.
• Offer clear communication regarding technical solutions, helping users feel informed and supported throughout the process.
  
  
  

Reporting and Analysis:

• Prepare weekly reports outlining completed tasks and resolutions.
• Provide regular feedback and recommendations to supervisors on recurring issues, offering potential solutions or preventive measures.
• Monitor and analyze recurring support requests to identify patterns and provide proactive solutions for hardware and software issues.

Education

• Bachelor’s Degree in Computer Science, Information Technology or related field.

Requirements – Skills, Knowledge, Abilities – for IT Assistant

• Being Rwandan by nationality;
• Having at least more than 1 year of hands-on experience in IT support, particularly in help desk and hardware maintenance roles, is preferred.
• Basic technical proficiency in computer hardware, software, and networking principles.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving abilities, with a keen attention to detail.
• Ability to work independently or collaborate effectively in a team environment.
• Excellent organizational skills to manage multiple tasks and prioritize effectively.
• Willingness to learn and stay updated with emerging technologies.
• Proficiency in office productivity software (e.g., Microsoft Office Suite, G Suite).
• Knowledge of network security best practices and an understanding of how to implement them.
• Ability to travel and work across all ASA International (Rwanda) Plc branch locations as needed.
• Capability to work under pressure, meet deadlines, and complete tasks efficiently.
  
  
  

Salary & Benefits:

• Market conforms salary and employment conditions.
• In-house Medical Insurance covering him/her and legal dependents as company policy
• Communication allowances as per company policy
• Monitoring allowance as per company policy
• Annual Salary Increment as per company policy depending on company profit
• Festival Allowance as per company policy

Application process

Cover Letter included the candidate’s expected salary; Detailed CV; copy of Degree; Work certificates from previous employers if any ; any other document that may prove a candidate’s competency to the post; Copy of ID Card.

Applications should be addressed to the Chief Executive Officer of ASA International (RWANDA) Plc located in KIGALI City, GASABO District, Plot No. – 95, NTORA Village, KG 784 St. RUHANGO Cell, Gisozi Sector, Kigali, Rwanda

Online Application to be sent to asarecruitment@asarwanda.rw with subject line mentioning IT Assistant. Submission of Application should be before 24^th February 2025 at 5:00 PM. Please note that only candidates with the needed qualifications and relevant experience will be shortlisted. If you do not hear from us in 2 weeks after the deadline, know that you are not meeting our requirements.

ASA International aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion. Qualified women are particularly encouraged to apply.

Done at Kigali on 17^th February 2025

Signed and approved by:

Christian SALIFOU

Chief Executive Officer

ASA International (Rwanda) Plc

Data Collector

Position Title: Data Collector (10 positions)

Reports to: Research Assistant, Centre for Population Health

Department: Centre for Population Health, University of Global Health Equity (UGHE)

Location: UGHE, Butaro, Rwanda.

Position Overview

The UGHE have recently established the Centre for Population Health, a hub dedicated to advancing population health through education, training, and research initiatives. A cornerstone of the Centre’s work is the development of a Human Development and Demographic Surveillance Site (HD2SS) in Butaro. This innovative surveillance site will go beyond traditional health metrics to evaluate programs and interventions across multiple dimensions of human development. While health remains at its foundation, the HD2SS will expand its portfolio to examine how factors like empowerment, nutrition, equity, and human security intersect to impact overall wellbeing. We are currently seeking full time data collectors to join our project. Successful candidates will be responsible for gathering routine data, conducting interviews, and managing the transcription and translation of interview materials for the Butaro HD2SS. We are looking for individuals with proven experience in both quantitative and qualitative research methodologies, particularly in rural field settings.

 Key Responsibilities

• Mapping and listing of households in preparation for data collection
• Collecting data on demographics and other characteristics of the population in the Butaro sector
• Registering vital events such as births, deaths, in-migration and out-migration
• Conducting interviews using structured or semi-structured tools
• Entering data into computer databases or spreadsheets using tablets
• Ensuring and maintaining data quality and integrity
• Ensuring all research processes in the field comply with set ethical standards
• Translating research tools from English to Kinyarwanda
• Transcribing & translating research interview scripts (both focus group discussions and In-Depth interviews)
• Any other duties and activities, as assigned by the supervisor.

Qualifications

The ideal candidates will have the following credentials and experience:

• Minimum of a College diploma in a related field (e.g. nursing, health management, social work, public health, etc).
• Applicants with secondary school certificates with at least two years cumulative experience in collecting health-related data are also eligible to apply.
• At least two years of experience applying both qualitative and quantitative research methodologies in health –related research
• Experience with transcribing interviews
• Experience with translating between English and Kinyarwanda
• Excellent communication in English and Kinyarwanda is mandatory
  
  
  

Other requirements

• Experience riding motorcycles and should hold a valid driving license for motorcycles (category A).
• Must reside or be willing to reside in the Butaro sector, preferably the Burera district
• Proficiency in using computer-assisted data collection tools such as REDCap, Kobo toolbox, SurveyCTO.

Institutional arrangement

The UGHE will provide local transport during data collection activities. Other expenses will be covered by the data collectors themselves (accommodation, meals). They will be living in the districts where the data collection activities are taking place, and they are not allowed to assign data collection responsibilities to any other person on their behalf without approval from the UGHE research team.

Management of materials during data collection

• The data collector will be responsible for all materials (tablets, glucometers, blood pressure monitors, scales, GPS machines, umbrellas, stadiometers, laptops, etc.) and other data collection-related equipment given to them. Any damage or loss of those devices will be paid for by the data collector who damaged or lost them.
• The data collector will adhere to the guidelines stated in the HD2SS motorbike operational manual and ensure the security of the motorcycles on the field and report immediately any incidents to the Research Assistant and the UGHE transport and fleet coordinator for assistance.

To apply

Applicants should provide:(1) a resume, (2) a cover letter, (3) names and contact information of three professional references who can attest to work experience, and (4) copies of all degrees earned and driving license. Please upload your cover letter and copies of degrees as a single PDF file under “Additional Files” on the application page.

Application Link

Deadline: 19th March 2025

Organizational Profile

The University of Global Health Equity (UGHE) is on a mission to radically change the way health care is delivered around the world. The UGHE is a new university based in Rwanda that is growing the next generation of global health professionals—doctors, nurses, researchers, and public health and policy experts—into leaders and change makers who strive to deliver more equitable, quality health services for all. The University was launched in September 2015 with the Master of Science in Global Health Delivery (MGHD). Through an academic experience uniquely rooted in the values of equity, students are empowered to both ease suffering at the bedside and drive transformational, systemic changes to the health system.

UGHE is an initiative of Partners in Health (PIH), an internationally recognized non-profit organization whose mission is to provide a preferential option for the poor in health care. In over nearly three decades of operating alongside public sectors in countries around the world, PIH has developed a model to deliver high quality healthcare to some of the world’s most marginalized communities. Nowhere has this impact been more profound than in Rwanda, where Inshuti Mu Buzima—PIH’s sister organization—and our government partners have driven innovation for a decade.

Members of the UGHE community are tenacious and resolute in our drive to attain social justice, make common cause with those in need, listen to and learn from others, and operate with honesty and humility as we uphold academic integrity and intellectual curiosity. The UGHE team seeks individuals committed to these values to join the team.

Commitment to Safeguarding and Prevention of Sexual Exploitation, Abuse and Sexual Harassment:

At UGHE, we are committed to ensuring that those who benefit from our work- including community members – as well as our students, contractors, staff and visitors to our campus are treated with dignity and respect and protected from sexual exploitation, abuse and harassment and any form of systemic abuse, whilst reducing risk and vulnerabilities. A range of pre-employment checks will be undertaken in conformity with UGHE’s policy.

UGHE will request information from applicants’ previous employers about any findings of fraud, harassment, sexual harassment and any form of systemic abuse or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment proced

Rwanda Ultimate Golf Course Ltd

Job Description

Title: EVENTS COORDINATOR

Reports to: Events Manager

About us

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Job Purpose

Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.

Position Overview

As the Events Coordinator, you will be responsible for overseeing and managing all aspects of events, from planning to execution. You will play a key role in creating memorable and successful experiences that align with the organization’s objectives

Key Responsibilities

• Event Planning:

Develop and implement comprehensive event plans, including timelines, budgets, and logistics.

Collaborate with the operations team to understand event objectives and ensure alignment with company procedures.

Identify and negotiate contracts with event vendors, including venues, caterers, decorators, and entertainment providers.

Maintain positive relationships with vendors to ensure high-quality services.

Develop and manage event budgets, ensuring financial targets are met.

Work with the marketing team to create promotional materials and strategies for events.

Communicate regularly with internal and external teams to provide updates on event progress.

Proactively craft events that will generate revenue and increase customer engagement.

Accurately forecast all events.

• Event Operation:

Draft client event proposals, quotations, and contacts for smooth event actualization.

Coordinate logistics for events, including setup, signage, transportation, and off-site coordination.

Ensure that all necessary permits and licenses are obtained for each event.

Address concerns and feedback from clients in a timely and professional manner.

Hand over event details to the operations team and follow up to ensure customer satisfaction.

Handle the billing process by preparing invoices, having bill reviews with the guest, and finalizing the invoices by ensuring billing accuracy.

• Customer Service and Communication:

Communicate regularly with internal and external stakeholders to provide updates on progress.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints in a timely and professional manner.

Takes total ownership of service satisfaction for the guests during events.

Communicate challenging situations accurately to responsible departments.

Professionally handle guest complaints and come up with solutions.

Create an effective communication channel with third parties to ensure successful event execution.

• Revenue Management

Manages revenue and profitability associated with events.

Up-sells products and services throughout the event process

Review billing and payments schedules with clients.

Track and report on budget expenditures to optimize revenue. Post-Event Evaluation

Conduct post-event evaluations to assess the success of each event and gather feedback for continuous improvement.

Generate event reports and highlight key metrics and outcomes.

Evaluate the performance of vendors, sponsors, and partners involved in the event, including their reliability, quality of service, and contribution to the event’s success.

Experience and Qualifications.

Bachelor’s degree in Event Management, Hospitality, Marketing, or a related field.

Strong management skills with the ability to multitask and prioritize effectively.

Excellent communication and interpersonal skills.

Budgeting and financial management experience.

Ability to work flexible hours, including evenings and weekends as per business demand.

Languages:

• English is required.
• French will be an added advantage.
  
  
  

Required documents:

A detailed CV with 3 contacts of professional referees.

A one-page cover letter with a motivational statement about the responsibilities and requirements for this position.

Copies of academic degrees, professional training certificates, and other relevant training certificates

National ID

How to APPLY

The deadline for submitting applications is on 28^th February 2025 at 14:00 hrs. Kigali time.

All applicants must submit their zipped documents to hr@rwandagolf.rw with the email title “Application for Events Coordinator Position”

Only selected candidates for interview will be contacted.

All unzipped documents will be automatically disqualified.

Background:

The National Council for Persons with Disabilities (NCPD) is in the processing of rolling out a new system to improve the categorisation of disabilities amongst the population. The system, called the Disability Management Information System (DMIS), moves away from the medical approach to classifying disability and adopts the “Washington Group Questions” as a means promoting and coordinating international cooperation in the area of health statistics and focusing on the development of disability measures suitable for census and national surveys.

The major objective of the DMIS is to provide information on disability that is comparable throughout the world. It will also be used for targeting persons with disability in need of social protection support through the Disability Grant – DMIS is therefore critical to the UK and the Government of Rwanda.

The steps in the process are:

• NCPD to collect data for all persons with disability, capturing their geographic and demographic details and details of their disability.
• Data to entered into the DMIS

By the end of December 2024 data collection was complete with over 500,000 records entered into the DMIS.

• Ensure that the DMIS database is populated with complete and accurate records.
• Ensure that the records can be accurately and completely transferred into the Social Registry database
• Ensure that the disability records in Social Registry are transferred into MEIS so that the PWD can receive the Disability Benefit

It is expected that there will be some corrections and record-updating required out of step 3. The Data Analyst will support NCPD to carry out whatever data analysis and cleaning is necessary to improve the accuracy and completeness of the records in the DMIS

Job purpose:

The Data Analyst will provide technical support to NCPD by reviewing database content and corrections, flagging up where records need to be checked and potentially corrected.

He or she will review the functionality in DMIS for transferring the data into the SR-IS, so as that MINALOC and LODA are implementing the SR-IS to deliver the intended improvement in the targeting accuracy of its social protection programmes.

In this full-time six month role, the Data Analyst will work mainly with the NCPD management team but will also interface of the CDO in MINALOC to ensure that the project delivers against its identified outcomes and outputs, efficiently and effectively by contributing to and delivering against an agreed work plan, reporting CDO and EPR Team Leader.

Reporting

The Data Analyst will ensure that the following people are copied on all reports and analysis:

• NCPD Executive Secretary and project management team
• PS MINALOC’s Office
• CDO Minaloc
• TA Facility TL

Additionally DM Planning LODA will be copied on reports related to targeting of persons with Disability.

Roles and Responsibilities

• Data Analysis & Quality Control:Identifying gaps, errors, and inconsistencies in the DMIS database.
• Data Correction & Reporting:Recommending corrections and preparing reports on incomplete or non-compliant records.
• Data Transfer & Integration:Ensuring accurate data transfer between DMIS, SRIS, and MEIS.
• Targeting Methodology Testing:Supporting the validation of the Disability Grant targeting process.
• Produce analytical reports such as those shown in the box below

Period of the Assignment

The assignment will run for a period of 6 months but may be renewed if circumstances warrant it.

Location

The consultant will work primarily from MINALOC, NCPD, or the Cowater office and will be expected to interact with MINALOC and NCPD support staff in person or through virtual meetings as necessary.

Qualifications and Experience

Essential: Bachelor’s Degree (plus minimum 5 years experience) in one of the following fields:

• Data Science;
• Computer Science
• Information Systems
• Statistics
• Applied Mathematics
• Software Engineering
• Business Intelligence & Analytics

Preferred but Not Mandatory: Master’s Degree (minimum 3 year’s experience) in one of the following fields:

• Data Science & Analytics (if the role involves more advanced data modeling or AI/ML)
• Information Systems Management (if system integration and upgrades are a major focus)
  
  
  

Relevant Skills & Experience:

• Data Analysis & Cleaning: Stata, SQL, Python (Pandas, NumPy), or R
• Database Management: Experience with SQL, PostgreSQL, or MySQL
• Data Integration & APIs: Familiarity with RESTful APIs and system interoperability
• Reporting & Visualization: Power BI, Tableau, or Excel for reporting on data quality issues
• Understanding of Social Protection & Disability Grants (a plus): Knowledge of data-driven decision-making in governance or social protection

The post holder will work primarily in NCPD but will also meet with the TL of the TA Facility from time to time.

How to Apply

The candidates should apply for this position by emailing the following documents to epr.taf.recruitment@gmail.com :

• CV in PDF or Word format
• Completed Template attached.

The deadline for applications to be considered will be Friday 21^st February 2025.