Bilingual Call Center Agent (English & French) – Full-time, Work From Home

Calls Experts is a global contact center solution provider with over 15 years of experience in the North American market. We are dedicated to helping both experienced professionals and those eager to learn and build their careers. At Calls Experts, this is not just a job; it’s a real career opportunity!

Market: US and Canada Industry: Insurance

Job Description: We are looking for a Customer Service Agent to handle inbound and outbound calls remotely. You will perform various administrative tasks, including answering calls and scheduling meetings. A strong internet connection and experience with communication tools are required for this role.

Duties and Responsibilities:

• Process inbound and outbound call traffic to qualify leads and make live transfers
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and maintain online records

Requirements:

• Laptop/Desktop with a minimum CPU score of 4000 (AMD/i5 8th generation or higher) and at least 8 GB RAM. Must run Windows 10/11 (no MAC).
• Fiber optic internet connection
• Ability to work 8/9hour shifts, 5 days a week in EST, shifts between 9 AM – 9 PM EST
• Excellent command of both English and French
• Ability to handle objections and utilize persuasive skills; comfortable with small talk
• Ability to thrive in a fast-paced virtual environment
• Strong work ethic
• Willingness to learn and grow

Compensation

• Compensation: US$2.84 per hour (US$500 per month for 176 hours of work)
• Incentives: Up to US$500 per month
• Overtime: Additional hours beyond 176 will be compensated separately

If you’re interested in applying, please click the link below and fill out the application form. One of our recruiters will contact you within a few days

https://forms.gle/NTsffNEnX6XL5ykx7

Not later than 30th May 2025

JOB ADVERTISEMENT

The National Council of Nurses and Midwives (NCNM) is a regulatory body established by Law № 25/2008 of 25/07/2008. Its principal function is to protect the public from any harm that may result from the practice of a nurse or midwife, by setting standards of education and practice, as well as registering only those who are eligible and competent to practice.

In order to effectively operate and fulfil its obligations, the NCNM is interested in employing dependable and competent candidates to fill the following positions:

Customer Care Officer: One (01) position, report to Director of Administration and Finance Unit

Minimum qualification:

Bachelor’s Degree in Communication, Journalism, Public Relations, Marketing, Linguistics and Literature

Required Competencies and Key Technical Skills:

• Interpersonal skills;
• Knowledge in Hospitality management;
• Public speaking skills;
• Time management skills;
• Organizational skills;
• Communication skills;
• Resource management skills;
• Risk management skills;
• Results oriented;
• Decision making skills;
• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
  
  
  

Duties and Responsibilities:

• Receive, welcome customers;
• Receive and record incoming calls and correspondences and direct them to concerned personnel within the NCNM;
• Responding promptly to inquiries from nurses and midwives, applicants, members, and the public regarding the services and processes of the regulatory body.
•  Offering guidance and assistance to nurses and midwives seeking registration or renewal of their license to practice
• Maintaining accurate and up-to-date records of all customer interactions, complaints, inquiries, and transactions
•  Assisting with reports related to customer care, service issues, or feedback.
• Following up on resolved complaints to ensure customer satisfaction and continuous improvement in services.
• Collaborating with other departments, such as the registration, compliance, legal, or training teams, to resolve issues and provide efficient service to customers.
• Sharing insights and feedback from customers with the relevant internal teams to help improve services or processes.
•  Monitoring customer service metrics and ensuring that customer care standards are consistently met.
• Identifying opportunities for improving service delivery and customer satisfaction.
• Make a follow up on the status of dossiers oriented to various personnel, follow up on complaints by service seekers;
• Prepare periodical reports of incoming and outgoing correspondences;
• Ensuring aftercare services by addressing clients’ questions by discussing with them and find better ways to handle their issues
• Perform any other activity deemed necessary by the supervisor
  
  
  

HOW TO APPLY

Interested candidates should submit their signed application letter, updated curriculum vitae, academic credentials and any other relevant documents, in one PDF document, not later than 12th May 2025 before midnight (local time).

The application letter shall be addressed to the “Registrar of the National Council of Nurses and Midwives (NCNM)” via recruitment@ncnm.rw

Kigali, 29^th April 2025

KAGABO Innocent

NCNM Registrar

JOB ADVERTISEMENT

The National Council of Nurses and Midwives (NCNM) is a regulatory body established by Law № 25/2008 of 25/07/2008. Its principal function is to protect the public from any harm that may result from the practice of a nurse or midwife, by setting standards of education and practice, as well as registering only those who are eligible and competent to practice.

In order to effectively operate and fulfil its obligations, the NCNM is interested in employing dependable and competent candidates to fill the following positions:

Registration and Licensure Officer: Two (02) positions, report to Director of Registration and Licensure Unit

Minimum qualification:

Bachelor’s Degree in Nursing, Midwifery

Required Competencies and Key Technical Skills:

1. Report writing and presentation skills;
2. Ability to convey ideas clearly and concisely;
3. Verbal, non-verbal written skills and digital literacy skills;
4. Creative thinking skills and solution-oriented attitude;
5. Analytical skills;
6. Problem solving skills;
7. Decision making skills;
8. Time management skills;
9. Risk management skills;
10. Fluency in Kinyarwanda, English. Fluency in French is an added advantage

Duties and Responsibilities:

1. Receive applications and manage them accordingly
2. Check and process the client applications
3. Verify thoroughness of completion of applications and documents
4. Check if there is no duplication in application
5. Report directly to supervision
6. Submit finalized details of eligible applicants for registration to the supervisor
7. Contribute to plan for development, improvement and good function of registration
8. Ensure the database up to date
9. Contribute the draft and update of standards and guidance document for registration and licensing
10. Keep up to the date all registration and licensing records and submit monthly reports
11. Collaborate and cooperate with colleagues and workmates of the NCNM
12. Uphold rules and regulations of the NCNM
13. Perform any other tasks assigned by the supervisor.

HOW TO APPLY

Interested candidates should submit their signed application letter, updated curriculum vitae, academic credentials and any other relevant documents, in one PDF document, not later than 12th May 2025 before midnight (local time).

The application letter shall be addressed to the “Registrar of the National Council of Nurses and Midwives (NCNM)” via recruitment@ncnm.rw

Innovations for Poverty-Action (IPA)

Job Description

Job Title: STARS Scale-up Advisor

Division/Department: Education projects

Work Location: Kigali

Length of contract: 1 year with the possibility of extension

Reports to: Senior Research and Policy Manager

Background

IPA is a research and policy Non-Governmental Organization (NGO) that discovers and promotes effective solutions to global poverty problems. IPA designs, rigorously evaluates and refines these solutions and their applications together with researchers and local decision makers, ensuring evidence is used to improve the lives of the world’s poor. Since being founded in 2002, IPA has worked with over 400 leading academics to conduct over 500 evaluations in 51 countries.

IPA Rwanda was established in 2013 and has multiple active projects spanning Education, Agriculture, Finance, and Health. IPA Rwanda predominantly implements randomized evaluations in collaboration with the academics, the Government of Rwanda and other development NGOs to evaluate the impact of new development concepts to help inform future government policy and development projects.

Supporting Teacher Achievements in Rwanda Schools”STARS” is one of the projects being implemented by IPA in collaboration with the Ministry of Education(MINEDUC).

It is a collaborative project led by Georgetown University, Innovations for Poverty Action (IPA), MINEDUC, National Examination and School Inspection Authority (NESA), and the Rwanda Examination Board (REB) to develop, evaluate and scale an evidence-based approach to incorporating learning outcomes in teachers’ performance contracts, or imihigo, in Rwanda.

Through STARS, since the school year 2022/2023, the research team has been studying and testing different approaches to incorporate learning outcomes in teachers’ imihigo and currently, is being implemented in sampled schools selected from 10 Districts.

A Task Force chaired by the Director General of the National Examination and School Inspection Authority (NESA) and co-chaired by the STARS team is charged with designing this reform to teachers’ imihigo. The established NESA task force will oversee the adoption of the model recommended by STARS to be scaled as the revised national imihigo in the 2025-26 school year.

With the above background, IPA-Rwanda in collaboration with the MINEDUC and its affiliated agencies, is seeking a STARS Scale-up Advisor to help the Ministry of Education and all affiliated stakeholders to advance the revised national imihigo scale-up plans and strategies. This position will require the job holder to work effectively with a range of stakeholders, to work independently and to have strong problem solving skills towards the successful STARS Scale up implementation.

The STARS Scale-up Advisor will be embedded in RWANDA Basic Education Board- working closely with NESA and MINEDUC.

Responsibilities include:

Policy implementation

• Build a good understanding of the research behind STARS, becoming a reference for policymakers and ensuring that the key principles of the programme are maintained in the scale up process.
• Work with MINEDUC and affiliated agencies and research team to put in place legal framework accompanying the implementation.
• Coordinate the planning for the scale up, including working closely with the research team and other partners to fine tune the scale up plan of STARS.
• Support MINEDUC during STARS scale-up implementation, for example by overseeing logistics for training events or troubleshooting during implementation.
• Work with MINEDUC and all other relevant stakeholders to ensure the alignment of the scale up plan with the policy and regulatory framework
• Build and manage relationships with policymakers and other stakeholders at the central and local levels, helping them learn from the pilot and refine the programme so that it is effective, supports the implementation of the revised curriculum, and is sustainable at scale.
  
  
  

Project management

• Develop a plan for the revised imihigo in the targeted 20 districts, identify potential risks and oversee the overall implementation of the plan to ensure adherence to timelines, budget, and objectives.
• Develop and execute the plan to allocate resources and manage the budget for scale-up activities
• Coordinate the efforts of various stakeholders, including the Ministry of Education and its Agencies, Districts, Schools, teacher unions and development partners involved in the scale up of the STARS program.
• Help identify gaps in the STARS scale up plan and work with the research team, relevant officials/policymakers to find sustainable ways of addressing identified gaps.
• Ensure that Sector Education Inspectors, Head teachers, teachers are properly trained and equipped. This could include designing or facilitating workshops, professional development sessions, or online training.
• Prepare regular reports for stakeholders, including funders, government bodies, and educational authorities, detailing progress, outcomes, and challenges faced.
  
  
  

Monitoring and Evaluation

• Work closely with Ministry of Education officials, IPA Embedded Lab, Research team and other programme partners to oversee timely collection and reporting of data, including data on teacher performance, program adherence, and effectiveness.
• Coordinate plans to strengthen the capacity of the implementing teams so that they in turn are able to support the monitoring and analyzing of the data accurately and take appropriate action to support schools.
  
  
  

Education and/or Work Experience Requirements:

• A Master’s degree in education, public policy, public management, economics, or a related field.
• At least four years’ work experience demonstrating capacity to create and maintain high-level relationships with policymakers and implementers. Experience in education would be an asset.
• Proven experience in policy implementation and project delivery at scale, including at least 1 year of experience working closely with large NGOs or governments, preferably in a developing country context.
• Experience in the on-the-ground adaptation and implementation of evidence-based programs at scale is strongly preferred.
• Capacity to build monitoring and evaluation processes, and leverage them to inform and revise delivery processes
• Willingness to travel in-country to coordinate implementation activities as required by the project
• Proven ability to multitask and successfully complete projects on tight deadlines with little supervision.
• Demonstrated ability to build and manage cross-organizational partnerships within evolving circumstances.
• Attention to detail and excellent organizational skills.
• Excellent communication skills, including clear, precise, non-technical written and presentation skills; as well as effective spoken communication and presentation style.
• Strong skills in Microsoft Word, PowerPoint, and Excel. Skills in other statistical tools would be an asset.

IF YOU MEET ALL THE REQUIREMENTS OF THE JOB DESCRIPTION,

PLEASE APPLY BY SUBMITTING YOUR CV AND ACADEMIC CERTIFICATES. COMPLETE YOUR APPLICATION AT THIS LINK: https://poverty-action.formstack.com/forms/iparw_stars_scale_up_advisor_job_application_may_2025

APPLICATIONS WILL BE CONSIDERED ON A ROLLING BASIS, ALL APPLICATIONS SUBMITTED PRIOR TO 5 PM RWANDA TIME on 10^th June 2025 WILL BE CONSIDERED. APPLICATIONS AFTER THIS TIME WILL NOT BE CONSIDERED. DUE TO THE VOLUME OF APPLICATIONS ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

Innovations for Poverty-Action (IPA)

Job Description

Job Title: Senior Research and Policy Associate

Division/Department: Education Embedded Evidence Lab

Work Location: Kigali

Length of contract: 1 year renewable

Reports to: Associate Policy Manager

Essential Duties and Responsibilities:

Innovations for Poverty Action (IPA) is an international research and policy nonprofit that discovers and promotes effective solutions to global poverty problems. IPA has been engaging with Rwanda’s Ministry of Education and Rwanda Education Board since 2013, a collaborative partnership underpinned by a Memorandum of Understanding. Through that collaboration, we are seeking a highly motivated Senior Research and Policy Associate under the embedded lab.

The Embedded Evidence Lab is housed within MINEDUC/NESA and REB and jointly supported by IPA Rwanda and Georgetown University. This Lab draws on, and catalyzes investments in, the increasingly rich array of administrative datasets available within Rwanda’s education system. It aims to support the development of data infrastructure, as well as capacity for both analysis and data-driven policymaking within MINEDUC and its affiliated agencies. As part of this initiative, IPA is supporting the placement of embedded staff in the Rwanda Education Board (REB) to provide technical assistance to the Rwanda Basic Education Board on the implementation of centralized teacher recruitment and data& systems.

Responsibilities include:

• Support REB on strategic implementation plan for centralized teacher deployment in Rwanda by adopting computer-based teacher deployment system.
• Support REB and the Ministry of Education to fully operationalize TMIS and provide technical support to the users at all levels
• Oversee all aspects of the research study, including IRB, timeline, partner relationships, recruitment, and management of field staff.
• Manage project data from collection point to cleaning using STATA.
• Undertaking necessary desk-based reviews of relevant literature and policy partnership management
• Working with Ministry of Education and REB to help identify other evidence best practices that IPA could support
• Facilitation of workshops and key stakeholder engagement to support the development and effective use of enhanced software.
• Organize and coordinate the research dissemination events with the Ministry of Education and other key stakeholders, including local academicians
• Undertaking necessary desk-based reviews of relevant literature and policy partnership management and play a role of IPA contact person for Education Technical Working Groups.
• Conduct data mapping exercise and identify the relevant research questions based on government policy priorities.
• Manage the project budget and handle different requests from the projects in line with budget.
• Ensure project adherence to pre-set budgets by creating field budgets and tracking field expenses.
• Write regular project reports, both narrative and financial, as necessary and whenever requested.
• Organize and Facilitate workshops and key stakeholder engagement to support the evidence use for policy decisions.
• Plan and implement capacity assessment for the enhanced training & coaching activities to the ministry staff to own and drive data for policy planning and implementation.
• Organizing and coordinating cross-country evidence lab learning exchange and other events of the Rwanda evidence lab.
• Other duties assigned by the supervisor
  
  
  

Education and/or Work Experience Requirements:

• BS or Masters in Economics, data science, statistics or other related field.
• Proven experience working on data management and analytics with government institutions or international organizations.
• Proven experience in data cleaning and analysis of admin/survey data
• In-depth knowledge of STATA, R.
• Familiarity with data collection platforms, survey CTO/ODK/KOBO.
• An analytical mind, ability to interpret and organize data.
• Extensive skills in stakeholder engagement and build relationships.
• Strong written and oral communication skills and complete fluency in English is required.
• Skills in presentations and report writing.
• Cultural sensitivity and demonstrated ability to work successfully with diverse; constituencies required; developing country experience required.
• Flexible and proactive work ethic with a demonstrated interest in the vision and mission of IPA.
• Demonstrated ability to work with donors and/or partner organizations.
• Knowledge of the Rwandan Education system is an asset.

IF YOU MEET ALL THE REQUIREMENTS OF THE JOB DESCRIPTION,

PLEASE APPLY BY SUBMITTING YOUR CV AND ACADEMIC CERTIFICATES. COMPLETE YOUR APPLICATION AT THIS LINK: https://poverty-action.formstack.com/forms/iparw_senior_research_and_policy_associate_job_application_may_2025

APPLICATIONS WILL BE CONSIDERED ON A ROLLING BASIS, ALL APPLICATIONS SUBMITTED PRIOR TO 5 PM RWANDA TIME on 10^th June 2025 WILL BE CONSIDERED. APPLICATIONS AFTER THIS TIME WILL NOT BE CONSIDERED. DUE TO THE VOLUME OF APPLICATIONS ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

Innovations for Poverty-Action (IPA)

 Job Description

 Job Title: Field Manager_ Intern

 Division/Department: Any project

 Work Location: Kigali

 Length of contract: 3 months (with the possibility of extension)

 Reports to: TBC per project

 Essential Duties and Responsibilities:

The Field Managers will lead project field activities and manage teams of field enumerators to collect project related data. The successful candidates will be detail-oriented and enthusiastic about managing field research projects. The Field Managers will work closely with academic researchers, partners, and other field staff to perform a variety of tasks which may include but not be limited to:

• Hiring, training, and managing the field teams that will conduct the data collection,
• Ensuring that all IPA data quality protocols are followed,
• Creating detailed field plans describing team schedules and market to visit,
• Managing field logistics and adapting Field Plan to changing conditions as necessary,
• Assisting in procuring products and getting approvals from local authorities,
• Supporting data collection and monitoring data quality, completing high-quality data checks on a daily basis
• Assisting in piloting and translation of questionnaires,
• Establishing editing and tracking systems
• Making daily updates to a field logbook to track activities and data questions,
• Providing relevant inputs on local context and assist research staff in coordinating relationships with local officials
• Maintaining a database of surveyors and other useful data collection contacts and resources
• Supporting project implementation and training for this as needed
  
  
  

Education and/or Work Experience Requirements:

• Bachelor’s degree in Economics, Social Sciences, Agriculture, Statistics or any other relevant field etc.
• At least one year of field management experience in field-based data collection
• Experience conducting social science or economic field research.
• Background in randomized control trials is preferred
• Strong Excel or Stata skills
• Be physically apt for long travel and out of Kigali based field work
• Experience with electronic data collection platforms. Knowledge of Survey CTO a plus.
• Experience in the conduct of training of enumerators/field staff
• Strong written and oral communication skills and complete fluency in English is required
• Fluency in Kinyarwanda essential

IF YOU MEET ALL THE REQUIREMENTS OF THE JOB DESCRIPTION,

PLEASE APPLY BY SUBMITTING YOUR CV AND ACADEMIC CERTIFICATES. COMPLETE YOUR APPLICATIONSAT THIS LINK: https://poverty-action.formstack.com/forms/iparw_field_manager_intern_job_application_may_2025

APPLICATIONS WILL BE CONSIDERD ON A ROLLING BASIS, ALL APPLICATIONS SUBMITTED PRIOR TO 5 PM RWANDA TIME on 10^th June 2025 WILL BE CONSIDERED. APPLICATIONS AFTER THIS TIME WILL NOT BE CONSIDERED. DUE TO THE VOLUME OF APPLICATIONS ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

Job Title: CAMIS Outreach Coordinator

Division/Department: Embedded Evidence Lab

Work Location: Kigali

Length of contract: 1 year with the possibility of extension

Reports to: Senior Research and Policy Associate

Essential Duties and Responsibilities:

The CAMIS Outreach Coordinator will be embedded in the National Examination and School Inspection Authority (NESA). S/he will involve strategic collaboration and technical support, including initiating, implementing awareness strategies and appropriate support to CAMIS uses as well as elaborating recommendations toward improving the CAMIS System.  A strong background in data analysis, digital information and articulating technical information in an understandable and engaging manner are essential. The CAMIS Outreach coordinator will be supported by a technical team of IPA staff and NESA under the embedded evidence lab and will be based at NESA four days per week, with the remaining one day per week being spent at IPA.

Responsibilities include:

• Elaborate on the CAMIS Stakeholders engagement and communication strategies to ensure that all CAMIS users are sensitized.
• Organizing and coordinating CAMIS Users’ trainings.
• Monitoring and following up the implementation CAMIS related action points/recommendations.
• Preparing regular reports and proposing recommendations to improve the use of CAMIS
• Conducting CAMIS Users’ satisfaction survey
• Coordinating District CAMIS Support Staff
• Support in the elaboration of the CAMIS Users’ manuals
• Participate and act as the secretary of the CAMIS taskforce and all other necessary CAMIS meetings.
• Communicating in due time system issues and changes
• Participate in CAIMS related budget and planning activities.
• Elaborate the system compliance documentations.
  
  
  

Requirements

• Problem Solving: Ability to address issues and concerns raised by users and stakeholders effectively.
• Ability to manage and coordinate diverse teams across stakeholders, including academic researchers, field staff, government and private sector partners.
• Strong problem-solving and analytical skills.
• In-depth knowledge of system architecture, networking, and software applications.
• Familiarity with project management and resource allocation.
• Experience with security protocols and data protection measures.
• Strong written and oral communication skills and complete fluency in English is required.
• Cultural sensitivity and demonstrated ability to work successfully with diverse constituencies required; developing country experience required.
• Flexible and proactive work ethic with a demonstrated interest in the vision and mission of IPA.
  
  
  

Education and/or Work Experience Requirements:

• Master’s or bachelor’s degree in information Technology, Economics, Statistics, Computer Science, Data Science, Public policy, Education Policy, mass communication or a closely related field.
• Up to five (5) years’ working experience working in similar or related positions with government agencies or international organizations.
• Strong understanding of the Rwanda Education System is an asset
• Strong Communication Skills: Ability to explain complex concepts in simple, engaging ways for diverse audiences.
• Event Planning: Strong organizational skills to coordinate workshops, webinars, training sessions, and other outreach activities.
• Project Management: Ability to manage multiple outreach initiatives simultaneously, meeting deadlines and objectives.

IF YOU MEET ALL THE REQUIREMENTS OF THE JOB DESCRIPTION,

PLEASE APPLY BY SUBMITTING YOUR CV AND ACADEMIC CERTIFICATES. COMPLETE YOUR APPLICATION AT THIS LINK:

https://poverty-action.formstack.com/forms/iparw_camis_outreach_coordinator_job_application_may_2025

APPLICATIONS WILL BE CONSIDERD ON A ROLLING BASIS, ALL APPLICATIONS SUBMITTED PRIOR TO 5 PM RWANDA TIME Saturday on 10^th June 2025 WILL BE CONSIDERED. APPLICATIONS AFTER THIS TIME WILL NOT BE CONSIDERED. DUE TO THE VOLUME OF APPLICATIONS ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.