CAREER OPPORTUNITIES AT EQUITY BANK.
Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

SERVICE CENTER EXPERIENCE MANAGER
Key Responsibilities and Accountability
• To directly manage the daily running of the contact center including sourcing equipment,
effective resource planning and applying contact center strategies and operations.
• To undertake need assessments, performance reviews and cost benefit analyses of the contact center.
• To set / meet performance targets to ensure speedy, efficient, and quality service delivery at the contact center level.
• To advise customers on services and products available for them based on their needs.
• To ensure appropriate documentation and escalation of customer complaints received through the contact center into the CRM system and resolution of these complaints according to the TAT stated in the customer services policy.
• To ensure all relevant communication and data is updated and documented concerning
customers who reach out to the contact center.
• To liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues communicated by customers in a timely manner.
• To monitor calls to improve quality, minimize errors and track operative performance.
• To coordinate and manage contact center agents recruitment, trainings, appraisals and terminations in collaboration with the human resources department.
• To organize shift patterns and the number of contact center agents needed to meet the
demand of the contact center.
• To manage change in the contact center environment and raise the level of performance in accordance to the organization’s business goals.
• To work collectively with the customer experience department and other departments to
ensure customer journey design is the optimal customer experience while balancing business and commercial needs.
• To prepare reports on statistics, rates and performance levels of the contact center as well as forecast and analyze data against the resources available on a weekly and monthly basis.
• Any other assignments as delegated by the management team.

Qualification, Experience, Skills and Key Attributes
• Graduate degree and or Associated of the Chartered Institute of Bankers (ACIB).
• 7 years working in contact center with at least 3 years of managing call center.
• Knowledge of current trends & practices in business and management.
• Proficiency in MS Office tools and Customer Experience tools (Call system, CRM)
• Track record of good performance in areas of responsibility.
• In depth knowledge of Bank’s strategy, business model, products, technology and processes,
operating structure and business interfaces & interdependences.
• A good understanding of the bank’s policies and procedures.
• A comprehensive knowledge of competitor and market activity in the country.
• Good awareness of the banking and risk environment.
• General awareness of economic, social and cultural factors.
• Ability to take an enterprise and thought leadership approach.
• Business acumen, marketing & business development.
• Sound strategic thinking skills – ability to recognize and implement business strategies to drive profitability, growth, customer acquisition, customer experience and sales productivity.



• Excellent relationship building and networking skills (both internal & external).
• Conflict resolution, strong negotiation, and persuasion.
• Communication for effective presentations, facilitation and report writing purposes.
• Interpersonal sensitivity to interact with others in a sensitive and effective way.
• Building capability – facilitate an environment where staff can learn, develop and share knowledge.
If you meet the above requirements, submit your application quoting the job opportunity you are applying for as subject of your email through the email address below by 19th June 2025. Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.
Email to: jobsrwanda@equitybank.co.rw
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.

Click here to visit the website source

Wellspring Academy: Job opportunities for Physics Teacher in advanced secondary and Part-Time band coach

Kanda hano urebe aho itangazo ryavuye

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Manager, Branch

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Manager, Branch. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to be at the forefront of a major transformation that will drive strategic initiatives and to work closely with staff, partners, clients, stakeholders, beneficiaries, finance and operations team, as well as compliance and risk management teams to facilitate growth, streamlined operations, exceptional customer service and efficient team management whilst ensuring continuity of business operations and maintenance of strategic partnerships.

If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you.

Reporting to the Head, Branch Coordination, the Manager, Branch will be responsible for managing, coordinating and supervising all activities at the branch level.

About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and are eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and responsibilities

• Prepare strategic and business plans and related budgets at the Branch level
• Review and approve dossiers before their submission to the appropriate hierarchical level and give recommendations where necessary
• Coordinate all activities at the branch level
• Coordinate activities related to the employers inspection at the branch level
• Manage staff under his or her Supervision
• Ensure timely reporting of any risk incidents and compliance issues
• Develop and disseminate performance contract to his/her subordinates
• Evaluate the performance of all staff reporting at the Branch level
• Ensure appropriate filing and records keeping of administrative and another document at branch level
• Provide supervision and guidance to staff at branch and make appropriate task allocations
• Represent the institution at district level in all matters pertaining to the branch
• Identify skills gaps in the staff under his/her supervision and recommend the required trainings
• Analyse and consolidate different reports from staff under his/her supervision and ensure they are submitted in a timely manner
• Provide support and advice to the staff reporting to the branch level
• Propose staff deployment, staff rotation and transfers where necessary
• Deliver non-debt certificates to employers in accordance with rules and regulations in place
• Coordinate the activities related to debt recovery & enforcement
• Coordinate the preparation of inspection, enforcement and audit plans of employers
• Coordinate the preparation of inspection, investigation and occupational hazards reports
• Perform any other duties related to Branch Coordination activities as may be assigned from time to time by he/her supervisor

Key Qualifications and experience

The successful candidate must have at least:

• Master’s’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 2 years’ relevant experience, 2 of which should have been in a supervisory role

OR

• Bachelors’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 4 years’ relevant experience, 2 of which should have been in a supervisory role

Key competencies

Technical Competencies:

• Knowledge of Social Security Management
• Strong knowledge in Human Resource Management
• Ability to analyse data and draw inferences
• Understanding sector trends
• Benefits analysis and planning
• Labour legislation
• Project Management
• Cost benefits analysis
• Ability to analyse data and draw inferences
• Ability to connect the dots
• Information sharing
• Mentoring and Coaching
• Mentoring and Coaching

Behavioral Competencies: 

• Communication & Interpersonal Skills
• Result and data Driven
• Breakthrough Innovation
• Technology Savvy
• Managing Resources
• Strategic Thinking
• Problem Solving & Quality Decision Making
• Leading & empowering others
• Driving and managing change

Additional Information

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by 26th Friday, June 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

Women are highly encouraged to apply

RSSB is an Equal Opportunity Employer

Click here to visit the website source

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Lead, Medical Access Partnerships (CBHI)

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Lead, Medical Access Partnerships. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

If you have what it takes to work closely with a dynamic team of specialists and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. In this pivotal role, you will directly contribute to transforming the organization, towards providing soci0-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to the Manager, Medical Access and Partnerships, the Lead, Medical Access Partnerships will be responsible for establishing and managing partnership contracts with health service providers and facilitating proper access to healthcare services for CBHI beneficiaries.

About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and Responsibilities

1. Coordinate the health service provider partnerships need assessment and preparation of related reports
2. Review calls for application to Health Service Provider interested in partnership with CBHI scheme
3. Coordinate the assessment of submitted application files, identify eligible applicant and review related reports
4. Coordinate inspection visits to health service providers requesting for partnerships and ensure related reports are prepared
5. Establish and manage partnership contracts with health service providers and ensure quality healthcare services
6. Monitor the execution of partnership contracts with Health Service Providers and ensure adherence to contract obligation
7. Coordinate the preparation and the review of eligibility criteria for partnership
8. Ensure good relationships with potential health facilities and existing partners
9. Communicate and present information to stakeholders about all contract-related matters
10. Coordinate the preparation of meetings between RSSB and Health Service Providers
11. Maintain effective working relationships with internal and external stakeholders to promote RSSB image
12. Advise on new medical service/product to be included or excluded in benefits package
13. Participate in the elaboration of policies and procedures, such as Standard Operating Procedures (SOPs) related to CBHI scheme
14. Participate in the development of CBHI Benefits function’s strategic and operational plans and their related budgets and ensure their successful implementation
15. Perform any other duties related to Partnership and Access function as may be assigned from time to time

Key Qualifications and Experience

The successful candidate must have at least:

• Master’s Degree in Social Security Administration, Insurance, Medicine, Public Health, Pharmacy, Health Sciences, Health Administration, Hospital Administration or any other relevant field preferably with 2 years relevant experience

OR

• Bachelor’s Degree in Social Security Administration, Medicine, Public Health, Pharmacy, Health Sciences, Nursing, Health Administration, Hospital Administration other relevant field preferably with 4 years relevant experience

Key competencies

Technical Competencies:

1. The role holder must have sound understanding in public health policies and social security legislation
2. The role holder must demonstrate in-depth experience in partnerships development and management
3. The incumbent must have strong knowledge in demographics and epidemiology
4. The incumbent must have sound understanding in data analysis and management

Behavioral Competencies: 

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;
2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;
3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Tuesday 24 June 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer

Click here to visit the website source

Ibicishije kurukuta rwayo rwa X,REG yagize iti “Mukunze kutubaza uburyo umuntu yamenya imibare ya cashpower ye, uko umuntu yareba umuriro asigaranyemo ndetse n’uburyo umuntu yececekesha cash power mu gihe isakuza. Twabyegeranyije”

Kanda hano urebe aya makuru kurukuta rwa X rwa REG

Vacancy Announcement

Driver

About GIZ and the projects

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally owned international cooperation enterprise for sustainable development with worldwide operations. The GIZ Office in Kigali covers GIZ’s portfolio in Rwanda and Burundi. GIZ Rwanda/Burundi implements projects on behalf of the German Federal Ministry for Economic Cooperation and Development, the European Union and other commissioning authorities in the following priority areas: Sustainable Economic Development; Good Governance; Climate, Energy and Sustainable Urban Development; Digitalization and Digital Economy; and regional projects in the Great Lakes Region.

To contribute to the Rwandan Government’s strategy, the German Federal Ministry for Economic Cooperation and Development (BMZ) commissioned GIZ to implement the programme “Skills development for economic transformation (SD4T)” from 2023 to 2026, as part of the priority area “Sustainable Economic Development” of the Rwandan-German Development Cooperation. The programme and this position is co-funded by the European Union (EU).

The Civil Peace Service (ZFD by its German acronym) refugee programme, in cooperation with the Rwandan Ministry in charge of Emergency Management (MINEMA), focuses its interventions on contributing to peaceful coexistence between host and refugee communities through violence prevention and conflict transformation.

GIZ Rwanda is searching for one candidate for the position of Driver based in Kirehe District, Rwanda. The driver will support both programmes with all activities outlined below


The driver performs the following responsibilities and tasks:

Responsibilities

The driver is responsible for

• Safely and responsibly performing all official travel using official vehicles, field trips with overnight stays, if needed
• Regularly servicing and looking after official vehicles
• Taking account of all available information on road conditions, accessible routes, and locations
• Running official errands and assisting with other office work

Tasks

The driver performs the following tasks:

1. Driving 

• Provides passenger transport in an official car for office, program staff, official visitors, and guests
• Runs errands for the program and/or office, e.g., sending letters and messages, paying bills, and buying smaller quantities of office supplies, helps with transporting goods
• Completes the vehicle log correctly and conscientiously in accordance with GIZ standards

2. Service 

• Cleans the interior and exterior of the vehicle(s) regularly
• Checks oil, water, brakes and brake liquid, tyre pressure, battery levels and the entire vehicle, monthly or every 5,000 km (whichever is first), headlights, brakes, bodywork for dents etc.
• Is responsible for the project vehicle documents and their good condition, keeping a vehicle log and recording monthly maintenance
• Calculates monthly petrol, oil and lubricant consumption for the daily cash fund and for forwarding monthly vouchers to cost accounting
• Reports need for service and carries out minor repairs
• Immediately reports all involvement of the project or office vehicle in accidents, including minor accidents, damage, loss, or theft of vehicle fittings

3. Knowledge management 

• Uses all available information (including current radio news on traffic conditions) to update daily knowledge of road conditions, current passable routes, and locations, and shares this information with other drivers
• Usage of computer (skills in Word, Excel and other computers skills)
  
  
  

4. Other duties/additional tasks 

• Assists colleagues as needed in the project, program, or office if there is no travel pending, carries out other office work on request

Qualifications and professional experience

• Minimum High School Education Diploma (A2)
• Holds a valid driver’s licence in Rwanda
• At least 3-5 years’ work experience as a driver with 2x references
• No major accidents in the past 3 years
  
  
  

How to apply

Interested candidates should submit their application (motivation letter, updated CV, certificates and references), via our electronic job portal by using the button “apply”; until 25^th June 2025 at 4:00 PM. All attachments should be put together in one PDF file not larger than 2 MB.

GIZ is a signatory of the Diversity Charter. Recognition, appreciation and inclusion of diversity in the company are important to us. All employees shall be valued – regardless of gender and gender identity, nationality, ethnic origin, religion or belief, disability, social background, age or sexual orientation. We support equal opportunities and welcome applications from people with disabilities.

This includes the provision of reasonable accommodation, if needed, in order to participate in the job application and interview process and to perform essential job functions. Please let us know, if you have any particular requirements should you be invited for assessment/interview or that you wish us to consider, when considering your application.

Women and persons with disabilities are particularly encouraged to apply.

Only shortlisted candidates will be contacted for test and interview.

GIZ Office Rwanda

KN 41 St. / Nr.17, Kiyovu

P.O. Box 59, Kigali,

Rwanda

GIZ reserves all rights!

Click here to visit the website source

Kanda kumwanya wifuza kudepozaho urebe amakuru yawo yose

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