EXTERNAL VACANCY – 6 July 2021
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Position: Service Point Advisor – DHL Rwanda
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Closing date for receiving application : Wednesday, 14 July 2021
Addresses to send applications : rwsmt@dhl.com
Application Format : CV and motivation letter
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Job profile
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Location: Kigali
Report to: Commercial Manager
RCS GRADE: O
Overall Responsibility
Provide quality and professional service to walk in customers in a manner that will repeat Patronage.
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KEY ACCOUNTABILITIES
- Assists walk-in customers in a prompt, professional and courteous manner.
- Ensures that customer service administrative tasks are completed on a daily basis.
- Maintaining the existing customer base by building customer loyalty through an efficient service, effective problem solving and customer care, maximizing all potential opportunities for shipment and revenue growth.
- Responsible for the handling and banking of cash, ensures that a cash control sheet completed daily
- Security Inspect 100% of walk-in and account shipments on all shipments.
- Responsible and accountable for generating direct revenue with the Service Point.
- Ensures the correct solution is provided to the customer’s enquiry and propose the most appropriate DHL offering to the customer.
- Ensures that additional services are sold to each customer and ensure customer’s buy in.
- Understand and know all DHL products and services in order to full fill customer awareness
- To effectively participate in any campaigns that drive customer growth and experience
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Candidate profile
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Minimum Requirements
Education & experience
- A diploma/ Degree in a related discipline
- Excellent written and verbal communication skills.
- Proficient in MS Office products
- Previous retail/receptionist experience.
- 1-2 years sales experience.
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Questions / clarifications
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Should you need clarification or have any questions regarding this process, please do not hesitate to contact rwsmt@dhl.com
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