Private Sector and Civil Society Service Delivery Monitoring Officer at Rwanda Governance Board (RGB) Under Statute: Deadline: Jan 19, 2024

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Job responsibilities

• Participate in the development of tools for service delivery monitoring • Participate in service delivery monitoring in public institutions and produce reports • Monitor the implementation of service delivery monitoring recommendations • Participate in the review of service delivery monitoring methodology in public institutions; • Participate in the development of service delivery standards and guidelines • Participate in the development of service delivery training content • Produce quarterly, semi-annual, and annual reports; • Perform any other relevant duties as may be assigned by the supervisor.



Minimum qualifications
    • 1

      Bachelor’s Degree in Economics

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Public Administration

      0 Year of relevant experience


    • 3

      Bachelor’s Degree in Public Policy

      0 Year of relevant experience


    • 4

      Bachelor’s Degree in Management

      0 Year of relevant experience


    • 5

      Bachelor’s Degree in Development Studies

      0 Year of relevant experience


    • 6

      Bachelor’s Degree in Political Sciences

      0 Year of relevant experience


    • 7

      Bachelor’s Degree Social Work

      0 Year of relevant experience


    • 8

      Bachelor’s Degree in Business Administration

      0 Year of relevant experience


    • 9

      Bachelor’s Degree in Governance and Leadership

      0 Year of relevant experience


  • 10

    Bachelor’s Degree in Sociology

    0 Year of relevant experience




Required competencies and key technical skills

    • 1. Integrity

    • 2. Strong critical thinking skills and excellent problem solving skills.

    • 3. Inclusiveness

    • 4. Accountability

    • 5. Communication

    • 6. Teamwork

    • 7. Client/citizen focus

    • 8. Professionalism

    • 9. Commitment to continuous learning

    • 10. Analytical skills

    • 11. Problem solving skills

    • 12. Decision making skills

    • 13. Time management skills

    • 14. Risk management skills

    • 15. Results oriented

    • 16. Resources management skills

    • 17. Fluency in English, Kinyarwanda and/or French. Knowledge of all is an added advantage

    • 18. Knowledge of Rwanda’s Governance policies and strategies

  • 19. Knowledge in monitoring and evaluation particularly in the area of governance

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