ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

If you are a driven functional expert with an interest in Technology and Digital, ready to build something new and increase your impact, read on!

THE OPPORTUNITY

Reporting to the Lead, Technology, the End User Support Analyst will play a critical role as a specialized technical resource responsible for supporting end users with their computing needs in the Kigali office. This individual will be responsible for responding to requests from staff, help them with setting up their devices (laptops, mobile, printers, network connections etc.) and required productivity tools (Office 365, Adobe, Videoconferencing etc.), provide training, troubleshooting, ensuring users do adopt technology through a frictionless and a productive experience. The Analyst will perform regular maintenance tasks on these devices, ensuring they are always up to date, functioning securely and at the right performance level.

This individual will serve as a business partner to staff members, help them have a productive day through exceptional technology support and genuine, empathic customer orientation. This role will also provide support to the Foundation’s Executive Committee (CEO, CPO, COO, CHRO) and other executives with critical roles requiring 24/7 support.

The Analyst will have the opportunity to influence network and infrastructure decisions and be the voice of the end users within the technical meetings and will also serve as the touch point for staff for issues with local suppliers like Mobile Service Providers or hardware resellers.

The successful candidate will be based in Rwanda.

WAYS YOU CAN CONTRIBUTE

• Provide technical support for Senior Executive Members (network connectivity, Office 365, conference rooms, printers, screens, phones, videoconferencing, etc.), ensuring they have a frictionless experience with technology services.
• Build and maintain a trust relationship with staff, understand and anticipate issues, hold their hands along their learning and adoption journey, monitor user’s satisfaction levels, and address issues and concerns.
• Remain current with trends, new developments and issues in the IT industry including innovation, current technologies, cyber risks, software, and hardware innovation that could improve the user experience and productivity.
• Monitor IT services to ensure they are consistent, reliable, and securely delivered through active monitoring of error logs and user-reported issues.
• Work closely with the Lead IT to implement proactive approaches to monitoring and reporting on network services that maximize uptime, reliability, visibility, and overall improvements to the user experience.
• Support and monitor local vendors contract and service levels provided to the Staff members. Ensure Staff are satisfied with local technology service providers.

WHO YOU ARE

• Bachelor’s degree or diploma and/or certificate in IT related fields, or in another field but with deep technical knowledge of end user computing matters.
• 5+ years’ experience supporting end users on major hardware brands (Dell, iPhone, Samsung etc.) and productivity apps (Microsoft O365).
• Practical hands-on experience on laptops, printers, cellphones, and audio-visual equipment.
• A good understanding of the following Technologies: Windows 10 and Office 365, SharePoint, Adobe, Videoconferencing tools.
• Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
• Curious and passionate about how existing and emerging technologies and service providers can be utilized to improve existing user experience.
• Motivated by a customer service orientation, a sense of performance excellence and a sense of urgency.
• Exceptional analytic and troubleshooting skills for solving problems with efficiency and calm.
• Demonstrates strong communication, presentation, and negotiation skills in complex environments with an aptitude for diplomacy.
• Intellectually curious and flexible, is comfortable with ambiguity and high level of stress.
• With strong ability to proactively address issues, a self-starter, and a self-learner.
• Vendor management and negotiation skills. Experience managing technology services providers.
• Possesses a global mind-set and professional maturity and demonstrates sensitivity to working within different cultures.
• A team player who can work in a fast paced, ever-changing environment.
• You have a commitment to Mastercard Foundation’s values and vision
• May be required to work rotating shifts to account for time zones.
• Ability to travel occasionally to accompany Senior Executive members to critical meetings (Board Meetings, Stakeholder Meetings, Conferences, etc).

Deadline for Applications is June 30, 2021.

CLICK HERE TO READ MORE AND APPLY

Executive Assistant at Mastercard Foundation: (Deadline 1 July 2021)

ABOUT MASTERCARD FOUNDATION

Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION

We have entered a very exciting time at the Foundation as we scale up our operations across Africa to realize our Young Africa Works strategy. Our role at the Mastercard Foundation is to be a catalyst. Our Young Africa Works strategy focuses on working with others to spur systemic change so young people have the opportunity to find work that is dignified and fulfilling.

The Foundation has opened offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria and Uganda, building a broader leadership presence in Africa to develop specific strategies that support youth employment.  Within a country, we work with governments, the private sector, educators and other funders to improve the quality of education and vocational training, prepare young people for the work force, expand access to financial services for entrepreneurs and small businesses, and connect job seekers to dignified and fulfilling work.

We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful.

THE OPPORTUNITY

Reports to the Chief Programs Officer, the Executive Assistant will provide senior executive support to the Chief Programs Officer, in support of achievement of all program deliverables including the Young Africa Works strategy. Partner and effectively coordinate across enterprise including with co-located program teams, relevant enterprise functions, Office of CEO and teams working with the Chief Programs Officer including Advisor to CPO.

WAYS YOU CAN CONTRIBUTE

• Proactively manage scheduling for the Chief Programs Officer (CPO) including calendar meeting requests
• Lead and plan scheduling for all activities in line with work plans. Plan, coordinate and ensure schedules are followed and respected, and act as a ‘gatekeeper’ while ensuring access to the CPO.
• Schedule meetings and coordinate related logistics, such as room bookings, refreshments, and document preparation for all attendees.
• Effectively manage the schedule, agendas, and pre-meeting document follow-up and circulation for meetings of the CPO (e.g., Program Senior Team Leadership meetings, Program Team meetings, External Meetings etc.)
• Take minutes at meetings and distribute as and when appropriate.
• Lead follow up of key action items, ensuring that the Chief Programs Officer is prepared for meetings and correspondence and work runs on time, effectively and with efficiency.
• Manage travel in coordination with the travel team and office coordinator and team assistants, including extensive global travel, accommodation reservations, ground transport, travel visas and immunizations.
• Expense management on behalf of the CPO, prepare and submit expense reports accurately and efficiently in line with organizational policies.
• Coordinate and work closely with the Advisor to the CPO and CPO team to ensure smooth functioning of the Office of the CPO.
• Coordinate with other EAs and administrative staff across the enterprise functions regarding meetings and other engagements (internal and external).
• Compose routine correspondence with the ability to be proactive in identifying the need for formal written correspondence.
• Liaise with PR & communications and colleagues regarding functional communications.
• Draft and create documentation (could include letterheads, power point decks, board documents, etc.) for CPO’s use.
• Handle the distribution of correspondence. Monitor email and act as appropriate. Ensure attention to accuracy and detail.
• Plan, organize and maintain accurate documentation for the function, including reports.
• Maintain organization of the database, shared network drives and SharePoint sites.
• Act as the initial contact for individuals contacting the Chief Programs Officer and advice regarding the most appropriate avenues to contact the CPO.
• Assess urgency and priority meetings with stakeholders.
• Build, liaise and sustain relationships with employees, external stakeholders and general public on behalf of the Chief Programs Officer.
• Provide support in budget preparation and forecasting of areas under the CPO’s office.
• Support Financial management processes in line with policies and processes.
• Provide backup to other executive administrators as required.
• Participate in meetings to streamline processes where applicable from time to time.
• Participate in Functional Onboarding for direct reports to the CPO.
• Any other responsibilities as may be assigned from time to time.

WHO YOU ARE

• College diploma or University degree is required.
• Minimum 10 years of experience in an Executive Assistant role in a fast-paced environment at corporate/senior level of organization.
• Experience in working in multi-cultural environments.
• Experience working with Senior level executives and interfacing with important stakeholders.
• Experience in managing junior administrative staff.
• Excellent organizing, multi-tasking, planning, prioritization and time management skills.
• Excellent interpersonal skills, exhibiting grace and diplomacy under pressure.
• Strong communication skills in English; written and spoken, and ability to communicate in French (is a plus but not mandatory) and the ability to articulate information to a variety of constituents across cultures.
• Highly proficient in MS Office applications (PowerPoint, Word, Excel, Office 365 and SharePoint).
• Highly organized
• Detail-oriented with a demonstrated ability to produce high quality work consistently and effectively on time.
• Able to work independently with little direction or supervision and possess ability to coordinate and manage multiple projects.
• Ability to anticipate needs and requirements and to proactively act.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• You have a commitment to Mastercard Foundation’s values and vision.

Deadline for Applications is July 1, 2021.

CLICK HERE TO READ MORE AND APPLY

Job description

A. Supervise budget preparation and its execution

1. Supervise the preparation of the draft budget;
2. Monitor the annual operating budgets;
3. Control budget execution in compliance with the public finance
rules and procedures;
4. Make relevant monthly and annual reports of the budget
execution;
5. Prepare periodic cash flow plans;

B. Ensure timely Payments for goods and services:

1. Check conformity and accuracy of payments requests;
2. Ensure proper disbursement of funds is supported by
appropriate vouchers;
3. Ensure the establishment and maintenance of appropriate
Cash Book and General Ledger to Record Revenue and
Expenditure operations;
4. Ensure proper preparation of bank reconciliation statements at the
end of each month;

C. Pre-Audit preparation:

1. Ensure proper documentation to support vouchers, including
authorization according to regulations;
2. Ensure adherence to the raised during the previous financial year.
• Carry out all activities pertaining to Finance and reporting to the DG-CS ;

General Manager Job Vacancy

102.3 KISS FM is looking for a self-motivated and results-driven General Manager to direct and manage KISS FM’s business activities and to develop and implement effective business strategies. Duties for the General Manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist KISS FM in maintaining relationships with clients, generating new business, increasing staff productivity, improving customer service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, and strong leadership qualities. The General Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization’s image, and meet overall growth objectives.

Interested persons should send their resume to jobs@kissfm.rw We review all applications but due to the high volume of correspondence we are unable to respond to all. Shortlisted candidates will be called for interview. Deadline for applications: 06/07/2021

Practical Action

ABOUT US

We are an International Development Organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

We are a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

OUR AIMS

We help people find solutions to some of the world’s toughest problems, made worse by

catastrophic climate change and persistent gender inequality. Our aims are to:

• Make agriculture work better for smallholder farmers, many of them women, so they can adapt to climate change and achieve a good standard of living
• Help more people harness the transformational effects of clean affordable energy and reduce avoidable deaths caused by smoke from indoor stoves and fires.
• Make cities in poorer countries cleaner, healthier places to live and work.
• Build disaster resilience into the lives of people threatened by hazards – reducing the risk of hazards and minimizing their impact on lives and livelihoods.

PRACTICAL ACTION IN EAST AFRICA

In East Africa, Practical Action has a long history of addressing systemic barriers that prevent people from accessing energy that transforms their lives, helping communities and government make cities healthier and safer, making agriculture and markets work better for small holder farmers and supporting communities and government to become more resilient.

We use a mix of programming with communities and consultancy services with shapers of policy and practice to achieve our aims in Kenya, Rwanda, Uganda and Tanzania with offices in Nairobi, Kigali, Lodwar and Kisumu.

In Rwanda, we are recognized leaders in clean cooking and sustainable energy solutions. This includes ground-breaking work in solar, wind and water powered electricity generation, often

practicalaction.org

delivered through independent mini-grids. We bring rural communities, people in refugee camps, energy providers and decision makers together to put sustainable, clean energy solutions to work for the people who need them most.

In our strategic business plan 2021-2025, we propose to extend our current reach and scope in Rwanda by deepening our energy work and stretching our portfolio to work with small holder farmers to make agriculture work better for them.

Practical Action

ABOUT THE ROLE

Practical Action is implementing the Renewable Energy for Refugees (RE4R) project in Rwanda and Jordan. This project led by Practical Action and UNHCR to deliver renewable energy investments through an innovative approach in humanitarian settings, working directly with refugees and host communities in Kigeme, Nyabiheke and Gihembe refugee camps in Rwanda and with urban refugees in Irbid in Jordan. The project provides access to affordable and sustainable sources of renewable energy, and improve the health, wellbeing and security of target populations. It draws on Practical Action’s considerable existing experience of renewable energy programmes in developing countries – working directly with communities to deliver the best energy services and products possible for local people.

To support this project and other Practical Action programmes in Rwanda, the position is responsible for handling administrative tasks including answering telephone calls, scheduling meetings, preparing reports and filing documents. The position is also responsible for managing inventory, maintaining office records, and handling external correspondence. Externally the job holder will work with Partners, Suppliers and Service Contractors, other NGOs and Central and County Government departments when called upon.

practicalaction.org

ACCOUNTABILITIES

The Administrative Assistant, under the supervision of the People & Culture Coordinator will primarily be responsible for the following:

Office Administration and front desk (75%)

• Act as a first point of contact for the office, greet customers and clients who visit the office, assisting them with enquiries /references while directing them appropriately.
• Manage incoming and outgoing official calls within the office through the switch board.
• Propose and champion ways to reduce usage and cost of phones
• Summarize monthly bills for telephone and courier and provide input to Finance for charging to specific project budgets
• Ensure that the front office reception is maintained neat, tidy and welcoming at all times.
• Incoming and outgoing mail management, record and dispatch cheques and other payments made by the office for collection/delivery.
• Organise meetings and events ensuring that appointments are realistically planned with regard to timing and venue; venue, catering and resources are booked appropriately; and preparing materials to support the event
• Creating, updating, and maintaining records and databases, sort and deliver in-office mail and memos, and review documents for errors before they are sent out of the office.
• Manage schedule for meetings and events, as well as make booking arrangements for conference and meeting rooms.
• Keep a tracker for monitoring and maintaining office equipment and supplies; order replacement supplies as needed while making sure that the office does not run out of supplies
• Manage small purchases in the office
• Manage different errands for office in coordination with other staff
• Preparing correspondence, documentation, or presentation materials for management approval and implementation.
• Assist in monitoring performance and compliance for service level contracts.
• Manage the general e-mail addresses and ensure that information is distributed to appropriate staff in a timely manner

Logistics Support (15%)

In consultation and collaboration with the logistics and procurement officer:

• Receiving goods and services while ensuring right quantities are delivered and quality services rendered as per respective purchase orders
• Assist in domestic travel/transport arrangements for staff and visitors in Rwanda, including domestic airline tickets, office vehicles and taxis.
• Assist in international travel arrangements for staff and visitors to Rwanda.
• Provide administrative assistance and logistical support for workshops and meetings; work with the relevant officers, to ensure booking of venue and availability of all materials and equipment required
• Conduct regular checks on office maintenance (furniture and fittings) and report any defects to Procurement and Logistics officer

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Support in reviewing invoices for correctness, posting of the invoices and raising payments.

Human Resources (10%)

In consultation and collaboration with the People & Culture coordinator:

• Maintaining an accurate leave tracker
• Assist in completing finscan for staff and consultants and uploading on Sharepoint on a monthly basis
• Support in organising staff welfare and well-being activities
• Assist in recruitment logistics – arranging interviews and participating in on boarding/off-boarding of staff
• Work effectively as a member of the Team by giving other work related support as may be requested from time to time by team members.

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

Experience & Knowledge

Essential

Desirable

• A Diploma in Secretarial Studies, Business Administration, HR Management, Supply Chain or related field.
• A first degree in the above fields will be an added advantage.
• Proven administrative/front office support experience of at least 3 years)
• Experience working in INGO would be an added advantage
• Ability to communicate (verbally and in writing) in both English and Kinyarwanda is a must
• Excellent interpersonal skills and ability to communicate effectively with staff at different levels within an organisation
• An ability to maintain confidentiality and act with discretion and diplomacy
• Ability to build effective working relationships with colleagues.
• Self-motivated and able to work under own autonomy or as part of a team
• Strong organisational skills and detail-oriented
• Requires problem solving orientation, negotiation skills and takes initiatives

HOW TO APPLY

A detailed Job Profile can be accessed from the download section.

If you have the experience, skills and the ability we are looking for, please forward the application letter and updated CV by email to: recruitment@practicalaction.or.ke with the title ‘Administrative Assistant’ not later than 2nd July 2021.

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

The successful applicant must have the pre-existing right to both live and work in Rwanda.

Only shortlisted candidates will be contacted.

• Organization: WHO – World Health Organization
• Location: Kigali (Rwanda)
• Grade: Level not specified
• Occupational Groups:
  • Communication and Public Information
  • Information Technology and Computer Science
• Closing Date: 2021-07-01

Position Title: Information Technology Officer/IT e-Tracker

Grade: G7

Duty Station: Kigali

Organization: World Health Organization

First Level Supervisor: WHO EPI focal point

Second Level Supervisor: UCN Team Lead

1. Background and Justification

Rwanda immunization program is among health programs which contribute to reduction of child morbidity and mortality, having in the program 12 antigens administered into routine immunization.

The immunization information system has played a critical role in producing the information that guided strategic interventions to strengthen the immunization system. It is therefore important to have real time information that fulfills the criteria of quality, coverage, and credibility to timely address gaps and challenges.

With the support of partners, the immunization information system recently shifted from paper based to electronic immunization registry in the framework to enable the system to produce real time and high-quality data to support evidence for decision making towards improving the program performance and management. An immunization e-tracker software was established into DHIS2 and deployed in all health centers. Key users were trained and computers (desktop) were distributed to support data management

Since September 2019, the immunization e-tracker has been deployed in all health center and data are being uploaded into the system. However, day to day management of the system and addressing the users’ concerns have been challenging, highlighting the need permanent IT support to perform all the real-time trouble shooting to improve the functionality of the system and ensure the continuous capacity building of the end users.

Purpose of the Position

The incumbent will provide technical support for the day to day monitoring of the functionality of immunization e-tracker, provide necessary support for the improvement of the system at all level of health information system as required and support health facilities to improve data collection and reporting into the system.

1. Job Description

Organizational context

Under the overall guidance of WHO Representative Rwanda, and the direct supervision of the WHO EPI focal point, in collaboration with the Maternal Child and Community Health (MCCH) division the IT will provide support for immunization data management, ensuring the e-tracker is fully functional and end users are regularly updated on the functionality of the system. The IT officer will be seconded to the MOH/HIMS program and will work closely with vaccine preventable diseases program unit. The incumbent will remotely provide support to all health centers as required but also conduct field visit to assist with data quality checks if necessary.

Summary of Assigned Duties

The incumbent should ensure quality is maintained all throughout the delivery of the system, particularly in:

1.Requirements gathering;

2.Hardware deployment, hosting, and networking set-up;

3.System/ data workflow management;

4.Authorization workflow handling, to ensure it is handled in accordance with the pre-defined hierarchy within.

5.Ensure the full maintenance of the system

6.Develop reporting functionality, controls and validation and dashboard in vaccination tracker;

7.Provide technical support, troubleshoot and resolve issues, develops and maintain up to date documentation, and work to escalate issues as per processes setup;

8.Review of data integrity: provide assurance that the database design and structure provide the best possible design for the organizational needs and corresponding application and future integration needs.

9.Built capacity of the RBC/EPI staff and district hospital EPI data managers and supervisors.

1. Recruitment Profile

Competencies: Generic

Describe the core, management or leadership competencies required

(See WHO competency model – list in order of priority, commencing with the most important ones.)

• • Producing results
  • Respecting and promoting individual and cultural differences
  • Teamwork
  • Promoting innovation and organizational learning
  • Communication
  • Building and promoting partnerships across the Organization and beyond

Functional Knowledge and Skills

• Excellent communication and presentation skills with ability to write in a clear and concise manner and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts;
• Proven ability to promote consensus, communicate progress and results, and resolve issues in a proactive manner, while ensuring effective work practices and ethics.

Describe the essential knowledge and the skills specific to the position

Education Qualifications

University degree in Information Technology, Computer Science or similar with additional professional trainings/specialization in DHIS-2

Experience

Essential

At least ten (10) years of working experience; in Information and Technology

Desirable

At least five years of working experience in health information management system undertaking in DHIS-2 customization and management and proven experience in DHIS-2 implementation and virtualization platforms, software change management, user acceptance testing and end user training.

Previous experience with WHO, other UN agencies, immunization teams and health cluster partners, recognized humanitarian organizations or a non-governmental organization is desirable.

1. Use of Language Skills

Excellent knowledge of English or French.

Other Skills (e.g. IT)

Excellent knowledge of Microsoft Office applications.

APPLY JOB HERE

• Organization: UNHCR – United Nations High Commissioner for Refugees
• Location: Washington D.C. (United States of America)
• Grade: Level not specified
• Occupational Groups:
  • Human Settlements (Shelter, Housing, Land, Property)
• Closing Date: 2021-07-05

• This position is advertised open to internal and external applicants. Applicants must have legal residence with valid work permit in the US.
• Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).
• Senior Resettlement & Complimentary Pathways AssociateOrganizational Setting and Work Relationships

  A Senior Resettlement & Complimentary Pathways Associate position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent¿s primary role is to assist in providing, in close coordination with concerned sections within UNHCR as well as external parties such as resettlement countries, IOM and NGOs, a continuous support to resettlement operations by ensuring that resettlement polices are correctly implemented and operations are supported in establishing comprehensive protection and solutions strategies. The incumbent takes part in assessing cases for resettlement and conducting interviews as well as monitoring procedural compliance and quality of case submissions. The role of the Senior Resettlement Associate may involve managerial responsibilities in supervising, coaching and training junior staff, and assisting in implementing organisational objectives and priorities.

  All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

  Duties
  – Assist in revising and implementing procedures for promoting the resettlement of persons of concern (PoC) as a protection tool, durable solution and in the context of comprehensive solution strategies
  – Assist with preparing a strategy and budget for resettlement activities and monitoring expenditures.
  – Assist in promoting and monitoring the implementation of UNHCR¿s global resettlement policies, procedures and guidelines.
  – Propose the development and enhancement of Standard Operating Procedures (SOPs), policy and guidelines for resettlement practices.
  – Assist in guiding and capacitating the country operation to prepare consistent and quality resettlement submissions.
  – Assist in monitoring resettlement activities to ensure progress against targets, transparency and efficiency in case submissions and appropriate follow-up with resettlement countries and other key stakeholders.
  – Identify, interview, assess resettlement needs, and process persons identified for resettlement, following established procedures; undertake field missions as required.
  – Provide support to selection missions by resettlement countries to the country.
  – Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
  – Assist in mitigating resettlement fraud through oversight (including in-country travel), advice and guidance.
  – Assist the country operation with group resettlement procedures, including planning, profiling, logistical arrangements, verification and post-verification follow-up.
  – Assist in assessing resettlement needs, preparing a strategy and budget for resettlement activities and monitor expenditures.
  – Liaise with resettlement countries and partners on individual and group resettlement cases, when required.
  – Assist in managing a process to ensure that PoC and partners receive up-to-date and accurate information on UNHCR¿s resettlement policies and procedures.
  – Ensure that PoC are kept informed of case status.
  – Maintain accurate resettlement statistics as well as up-to-date records on individual cases.  Prepare reports if requested.
  – Assist/support / facilitate resettlement-related training when necessary.
  – Contribute to a communications strategy that generates support for UNHCR¿s operations from external partners.
  – Decide and prioritize resettlement interviews of PoC.
  – Provide counselling to PoC.
  – Negotiate locally, as appropriate, with resettlement receiving countries on behalf of UNHCR.
  – Perform other related duties as required.

  Minimum Qualifications

  Education & Professional Work Experience
  Years of Experience / Degree Level
  For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

  Field(s) of Education
  Not applicable

  Certificates and/or Licenses
  International Law, International Relations
  (Certificates and Licenses marked with an asterisk* are essential)

  Relevant Job Experience
  Essential
  Not specified

  Desirable
  In-depth knowledge of UNHCR Resettlement policies and operational applications in different resettlement countries and situations.
  Completion of UNHCR specific learning/trading activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop)

  Functional Skills
  CM-Cross-cultural communication
  PR-Resettlement/Repatriation/Voluntary Repatriation
  PR-Resettlement Anti-Fraud Policy and Procedures
  UN-UNHCR Operations, mandate, principles and policies
  (Functional Skills marked with an asterisk* are essential)

  Language Requirements
  For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
  For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
  For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

  All UNHCR workforce members must individually and collectively, including in particular when supervising others, contribute towards a working environment where each person feels safe, and empowered to perform their duties by demonstrating no tolerance for sexism, gender inequality, discrimination, abuse of power, harassment including sexual harassment, and sexual exploitation and abuse. As individual workforce members and as managers, all must be proactive in preventing inappropriate conduct, support ongoing dialogue on these matters and take these issues seriously by speaking up and seeking guidance and support from relevant UNHCR resources, as well as, when required/appropriate, report, for corrective action to be taken, whilst considering a victim-centered-approach.

  This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Please also note that English is essential for this Job Opening. Please note that this position is Temporary Appointment. The closing date for submission of application is Monday, 5 July  2021 (Midnight Geneva time). No late applications will be accepted.

  HOW TO APPLY:
  Internal candidates: Your application must be submitted by: MSRP – Self-Service – Recruiting – Careers – USA – NAME OF THE POSITION
  External candidates: Candidates must submit their application through UNHCR’s official application site: www.unhcr.org/careers.html
  In case of technical problems, please login with a different browser
  For any technical problems encountered during the online application, please contact the Global Service Desk (hqussd@unhcr.org) prior to the deadline to allow sufficient time to resolve the issues. For any questions regarding the selection process, please contact Human Resources (usawaadm@unhcr.org)

  CVs/Resumes will not be accepted by email. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.

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  We do not confirm receipt of applications or report on the status of the process. Only qualified candidates will be contacted for an interview and possibly a written test.
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• Organization: UNHCR – United Nations High Commissioner for Refugees
• Location: Washington D.C. (United States of America)
• Grade: NO-B, National Professional Officer – Locally recruited position – Junior level
• Occupational Groups:
  • Refugee rights and well-being
  • Legal – International Law
  • Protection Officer (Refugee)
• Closing Date: 2021-07-05

This Job Opening is available to eligible UNHCR staff members and external applicants. National Professional Officers should be nationals of and be locally recruited within the country of their employment. US Citizenship is required for this position. Associate RSD Officer

Organizational Setting and Work Relationships

The Associate RSD Officer provides legal, operational and strategic support on mandate or national RSD at global, regional or country operations level. The position may be located at Headquarters (within the Division of International Protection), in a Regional Bureau or in a Country Office and reports to the RSD Officer or Protection Officer or other staff with delegated authority, as appropriate.

The incumbent provides advice and guidance on legal and procedural matters related to RSD whether in the context of mandate RSD and/or national asylum/RSD systems (as applicable), is responsible for conducting RSD (where required), reviewing and providing advice on individual cases in line with requirements under the RSD Procedural Standards. The incumbent is also responsible for contributing to the development of an RSD strategy and, where required, methodologies to promote the effectiveness of RSD as a protection tool and implementing broader organizational objectives and priorities, in compliance with relevant UNHCR standards and policies. Whether in the context of national or mandate RSD, the incumbent provides advice and support to staff engaged in RSD and related activities, monitors trends of RSD decision-making, and conducts training and other capacity-development/strengthening activities to promote consistency in RSD procedures and decision-making. S/he contributes to developing and enhancing regional and global RSD standards and policies, as necessary.

If based in a country operation, the Associate RSD Officer advocates with and supports Government authorities and legal partners in further developing their capacities in line with the GCR and other key UNHCR planning considerations.

The Associate RSD Officer works closely with RSD staff as well as staff responsible for registration, resettlement and training activities. S/he also liaises with relevant focal points in DIP, in particular within the RSD and PNS Sections and other HQ Divisions as required.
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All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties
– Provide legal/procedural advice and support on RSD adjudication issues within the Area of Responsibility (AoR).
– Stay abreast of legal, political, security and other developments relevant to mandate RSD, the protection environment, including developments in relation to national asylum/RSD systems, as applicable.
– Support engagemnt with relevant national authorities and structures in identifying and expanding opportunities in view of developing or strengthening national asylum/RSD systems.
– Support the quality review of RSD Assessments in line with UNHCR policies/guidelines related to mandate RSD and endorse RSD decisions as required.
– Conduct interviews and draft RSD Assessments including for complex/sensitive cases per relevant standards and guidelines.
– Provide ongoing coaching as well as training on the inclusion criteria; principles/procedures related to exclusion; cancellation/revocation; international humanitarian law; human rights law; interviewing techniques and credibility assessment/establishing the facts; and legal drafting.
– Provide training to other UNHCR units on the refugee criteria and related issues as needed.
– Assist with the development of a RSD strategy and support senior management to ensure its full and effective integration into the protection and solution strategy of the Country Operations Plan.
– Assist with developing/enhancing regional and global RSD standards and policies, as required.
– Assist with the design and implementation of operation-specific SOPs for all aspects of RSD operations in line with relevant standards/policies, including UNHCR’s AGD policy and Forward Plan, ensuring the prioritisation of persons with specific needs, or, if based in a Regional Bureau, provide support to operations on the above.
– Monitor trends and systematically compile statistics related to RSD case processing.
– Analyze key indicators of the quality and efficiency of decision-making in RSD processing to assess capacity and resource requirements of operations in the region or the operation to which the RSD Officer is assigned.
– Evaluate and contribute to projecting RSD staffing and financial needs using the RSD Staffing Benchmarks, and support allocation of appropriate human, material and financial resources.
– Contribute to identifying and preventing fraud in RSD through oversight, advice and guidance to UNHCR personnel, partners and persons of concern.

If based in DIP or a Regional Bureau:
– Conduct support missions, as required.
– Assess training needs in UNHCR RSD operations and assist RSD Supervisors to provide coaching/capacity building for UNHCR personnel and deployees under their supervision, in coordination with the GLC as appropriate.
– Maintain and manage a consultative process with operations and other stakeholders in the region.

If based in a country operation, together with competent host authorities and partners, contribute to developing processes aiming at developing national institutional capacities and the timely identification of international protection needs in line with the GCR and other key planning considerations.

– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
International Refugee Law International Human Rights Law; International Humanitarian Law;
International Criminal Law;         Social Sciences; or other relevant field.
(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses
RSD Learning Programme Management Learning Programme Protection Learning Programme
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential:
3 years of experience working directly with procedures and principles related to adjudicating individual asylum claims in RSD procedures. In-depth knowledge of International Refugee Law, International Human Rights Law, International Humanitarian Law and International Criminal Law and ability to apply relevant legal principles in the RSD context, including exclusion decision-making. Thorough knowledge of the “Procedural Standards for RSD under UNHCR’s Mandate” and other guidelines and standards governing UNHCR’s mandate RSD activities. Experience in counselling asylum-seekers and individual case management. Experience and demonstrated skills in refugee law training.

Desirable:
Experience as a decision-maker in UNHCR or Government SD procedures is highly desirable. Experience in providing legal representation to asylum seekers in UNHCR or Government SD procedures. Experience in supervising a team. Completion of the RSD Learning Programme and other UNHCR Learning Programmes relevant to RSD. Training and coaching experience. Experience in working with vulnerable or traumatized individuals.

Functional Skills
PR-Individual Case Management (People of Concern)
PR-Protection-related guidelines, standards and indicators
PR-Interviewing and counselling refugees/asylum seekers
PR-Government Refugee Status Determination (RSD) procedures
PR-UNHCR RSD Principles and Procedures
PR-Adjudication of individual asylum claims in RSD
LE-International Refugee Law
PR-Human Rights Doctrine/Standards
PR-International Humanitarian Law
LE-International Criminal Law
LE-Draft legal opinions
CM-Cross-cultural communication
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, including in particular when supervising others, contribute towards a working environment where each person feels safe, and empowered to perform their duties by demonstrating no tolerance for sexism, gender inequality, discrimination, abuse of power, harassment including sexual harassment, and sexual exploitation and abuse. As individual workforce members and as managers, all must be proactive in preventing inappropriate conduct, support ongoing dialogue on these matters and take these issues seriously by speaking up and seeking guidance and support from relevant UNHCR resources, as well as, when required/appropriate, report, for corrective action to be taken, whilst considering a victim-centered-approach.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. Only short-listed candidates will be contacted.  Shortlisted candidates may be required to sit for written test and/or oral interview.

UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). All applications will be treated with the strictest confidentiality.
========================================================================================================
See below for this postion’s Operational Context
======================================================================================================== Nature of the position

The United Nations High Commissioner for Refugees (UNHCR) Multi-Country Office in Washington (MCO-W) has several units, one of which is the Thematic and Operations Support Unit (ToSU) that hosts the Information Management Unit, Program and Operations, and the Caribbean Protection Unit (CPU). ToSU is headed by a P4 manager whom the Associate RSD Officer will report to.
The CPU provides protection and assistance to asylum-seekers, refugees, and stateless persons in a particularly dynamic, unique, and challenging context throughout the Northern Caribbean. The Unit covers 18 different countries and territories in the Caribbean, most of which do not have functioning asylum systems; UNHCR is physically present on three islands- the Dominican Republic, the Bahamas and Haiti. UNHCR works with governments in Caribbean countries to develop and strengthen protection space for asylum-seekers, refugees, and stateless persons, conducts registration, refugee status determinations and case management  and monitors and reports on the treatment of refugees and stateless persons throughout the Caribbean region.
The Associate RSD Officer will manage a team of 1 staff based in Washington DC and liaise closely with the RSD staff and manager within the office of the DR. The incumbent will also work very closely with the Protection and Solutions Unit within MCO-Washington who manages resettlement submission for persons of concern within MCO-Washington¿s AOR.
The Associate RSD Officer is responsible for overseeing, guiding, and managing the office¿s registration and refugee status determination activities as well as coordination on durable solutions with the relevant units and government officials.  The officer is also responsible for planning and coordination of regional trainings and participation of Caribbean counterparts in a variety of regional or global meetings and capacity-building initiatives on refugee status determination, building of national asylum systems and the likes.  As such, the position requires the incumbent to keep abreast of developments in the region, including UNHCR¿s activities and the operational context, and have a solid understanding of international protection issues in order to effectively undertake this task. Finally, the Officer will work closely with the Associate Protection Officer for the Caribbean as well as the DR to ensure that UNHCR¿s identification of persons with specific needs, strategic use of RSD, and  referral for timely durable solutions for persons of concern in the Northern Caribbean is in lines with the office¿s upscale strategy.

The Officer will also serve as the reviewing and appeal officer, conduct RSD as needed, manage the RSD scheduled and backlog and serve as the office¿s anti-fraud focal point in charge of drafting, updating and disseminating standard operating procedures that ensures that UNHCR MCO-Washington¿s procedures and systems are in lines with the global guidance and include integrity measures and anti-fraud safeguards.

The officer will be based in Washington DC, within CPU, with missions to the field as per the annual mission plan.

Living and Working Conditions
Multi-Country of Washington (MCO) is an H duty station. No particular security considerations in the USA or the Caribbean in general, save for Haiti which the incumbent may conduct field missions to. Comfortable and safe working and living conditions in Washington D.C. Frequent mission travel to the field locations. Current operational circumstances might require frequently long working hours along with remote management of staff, partners and government officials throughout the Northern Caribbean. Need for security awareness, especially about criminality, when traveling to certain locations.  MCO Washington is under the purview of a regional staff safety officer based in Mexico who will guide on missions to Haiti as needed.
Additional Skills, certificate, language:
Candidates with excellent communication, both written and oral, leadership and time management skills are highly desired. Fluency in Spanish and French is an asset as well as previous work with UN agencies, humanitarian organizations, or UNHCR. Candidates need to demonstrate a strong experience in legal analysis of international protection, refugee status determination , understanding of UNHCR¿s mandate, international protection and statelessness globally or within the region. This is a Temporary Position located in Washington D.C., USA
Expected Entry on Duty Date: 01/08/2021 The closing date for submission of application is Monday 6 July 2021 (Midnight Geneva time). No late applications will be accepted.

HOW TO APPLY:
Internal candidates: Your application must be submitted by: MSRP – Self-Service – Recruiting – Careers – USA – NAME OF THE POSITION
External candidates: Candidates must submit their application through UNHCR’s official application site: www.unhcr.org/careers.html
In case of technical problems, please login with a different browser
For any technical problems encountered during the online application, please contact the Global Service Desk (hqussd@unhcr.org) prior to the deadline to allow sufficient time to resolve the issues. For any questions regarding the selection process, please contact Human Resources (usawaadm@unhcr.org)

CVs/Resumes will not be accepted by email. ONLY THOSE APPLICATIONS SENT THROUGH THE SYSTEM WILL BE CONSIDERED.

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