Job Title: Quality Laboratory Team Leader

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Lead, Counter Verification

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Lead, Counter Verification. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

If you have what it takes to work closely with a team of change-makers and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. Your contribution will steer organisational transformation towards providing soci0-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to the Manager, Medical Benefits, the Lead, Counter Verification will be responsible for coordinating activities of medical benefits counter verification function and providing support to verification at branches.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key duties and responsibilities

1. Coordinate counter verification of invoices
2. Develop CBHI counter verification policies and procedures and ensure their successful implementation
3. Elaborate and regularly review requirements and criteria for counter verification of CBHI invoices
4. Assess CBHI medical verification reports and identify CBHI invoices suspected of fraud
5. Select CBHI invoices qualified for counter verification
6. Receive and review counter verification of the voucher report comparatively with tariffs or others related document
7. In collaboration with relevant internal and external stakeholders, coordinate activities related prevention, detection and investigation of fraud and prepare reports accordingly
8. Analyse incidents reports and prepare related reports
9. Support medical counter verification activity in RSSB branches if need be
10. Ensure timely preparation and submission of reports of the Counter Verification function
11. Manage and evaluate staff under his/her supervision
12. Perform any other duties related to Counter Verification function as may be assigned from time to time

Knowledge, experience, and qualifications required

• Master’s’ Degree in Public Health, Pharmacy, Hospital Management, Nursing, Health Sciences, Health Administration, Hospital Administration or any other relevant field preferably with 4 years’ relevant experience, 2 of which should have been in supervisory role

OR

• Bachelors’ Degree in Public Health, Pharmacy, Hospital Management, Nursing, Health Sciences, Health Administration, Hospital Administration or any other relevant field preferably with 6 years’ relevant experience, 2 of which should have been in supervisory role
  
  
  

Key competencies

Technical Competencies:

1. The role holder must have knowledge in public health policies and medical procedures
2. The job holder must understand social security laws and procedures
3. The incumbent should have benefits analysis and planning
4. The job holder must be proficient in cost benefits analysis

Behavioral Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;
2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;
3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit applications online by Tuesday, 24th  June 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

RSSB is an Equal Opportunity Employer

Click here to visit the website source

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Lead, Medical Invoices Verification (CBHI)

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Lead, Medical Invoices Verification. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

If you have what it takes to work closely with a dynamic team of specialists and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. In this pivotal role, you will directly contribute to transforming the organization, towards providing soci0-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to the RSSB Manager, Medical Benefits, the Lead, Medical Invoices Verification will be responsible for coordinating and supervising activities related to verification of CBHI medical invoices.

About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.

Key Duties and Responsibilities

1. Coordinate activities related to verification of CBHI medical invoices from contracted health service providers
2. Analyse medical benefits provided in accordance to medical procedures or medicines standards in place
3. Diagnose medical abnormal cases or any vouchers in that require reconciliation before payment
4. Identify gaps and risks in the medical verification process and suggest ways of improvement
5. Monitor and supervise RSSB medical invoicing activities in health facilities
6. Contribute to medical fraud management including fraud prevention, detection and investigation and recommend on action to be taken by competent authorities
7. Coordinate follow-up of hospitalised patients and emergence cases at Hospital level
8. Regularly submit all invoices verified to the Manager, Medical Benefits for approval
9. Consolidate the CBHI medical verification reports from CBHI verification staff
10. Initiate the payment of verified invoices according to RSSB service charter and propose the invoices to be counter verified
11. Ensure the compliance to the standards by medical providers and CBHI Beneficiaries
12. Analyse the costs of medical services and make recommendations for improvements and cost containment
13. Participate in the elaboration of policies and procedures, such as Standard Operating Procedures (SOPs) related to CBHI scheme
14. Participate in the development of CBHI Invoice Verification function’s strategic and operational plans and their related budgets and ensure their successful implementation
15. Prepare and timely submit periodic and annual reports of the CBHI Invoice Verification function

Key Qualifications and Experience

The successful candidate must have at least:

• Master’s Degree in Medicine, Public Health, Pharmacy, Health Sciences, Health Administration, Hospital Administration or any other relevant field preferably with 2 years relevant experience

OR

• Bachelor’s Degree in Medicine, Public Health, Pharmacy, Health Sciences, Nursing, Health Administration, Hospital Administration or any other relevant field preferably with 4 years relevant experience
  
  
  

Key competencies

Technical Competencies:

1. The incumbent must have a strong financial acumen and financial reporting skills
2. The role holder must have sound understanding in medical billing knowledge and invoice reviews
3. The role holder must have sound understanding in public health policies and social security legislation
4. The incumbent must have strong knowledge in data analysis and report writing
5. The incumbent must possess strong skills in identifying errors and inconsistencies

Behavioral Competencies: 

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;
2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;
3. Must be open to change and adapt established methods for new uses within the institution;

Additional Information:

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Tuesday 24 June 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer

Click here to visit the website source

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Manager, Branch

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Manager, Branch. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to be at the forefront of a major transformation that will drive strategic initiatives and to work closely with staff, partners, clients, stakeholders, beneficiaries, finance and operations team, as well as compliance and risk management teams to facilitate growth, streamlined operations, exceptional customer service and efficient team management whilst ensuring continuity of business operations and maintenance of strategic partnerships.

If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you.

Reporting to the Head, Branch Coordination, the Manager, Branch will be responsible for managing, coordinating and supervising all activities at the branch level.


About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and are eager to work in a dynamic and collaborative environment, then RSSB is the place for you.


Key Duties and responsibilities

• Prepare strategic and business plans and related budgets at the Branch level
• Review and approve dossiers before their submission to the appropriate hierarchical level and give recommendations where necessary
• Coordinate all activities at the branch level
• Coordinate activities related to the employers inspection at the branch level
• Manage staff under his or her Supervision
• Ensure timely reporting of any risk incidents and compliance issues
• Develop and disseminate performance contract to his/her subordinates
• Evaluate the performance of all staff reporting at the Branch level
• Ensure appropriate filing and records keeping of administrative and another document at branch level
• Provide supervision and guidance to staff at branch and make appropriate task allocations
• Represent the institution at district level in all matters pertaining to the branch
• Identify skills gaps in the staff under his/her supervision and recommend the required trainings
• Analyse and consolidate different reports from staff under his/her supervision and ensure they are submitted in a timely manner
• Provide support and advice to the staff reporting to the branch level
• Propose staff deployment, staff rotation and transfers where necessary
• Deliver non-debt certificates to employers in accordance with rules and regulations in place
• Coordinate the activities related to debt recovery & enforcement
• Coordinate the preparation of inspection, enforcement and audit plans of employers
• Coordinate the preparation of inspection, investigation and occupational hazards reports
• Perform any other duties related to Branch Coordination activities as may be assigned from time to time by he/her supervisor
  
  
  

Key Qualifications and experience

The successful candidate must have at least:

• Master’s’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 2 years’ relevant experience, 2 of which should have been in a supervisory role

OR

• Bachelors’ Degree in Business Administration, Human Resource Management, Business Law, Economics, Social Sciences or any other relevant field with preferably 4 years’ relevant experience, 2 of which should have been in a supervisory role
  
  
  

Key competencies

Technical Competencies:

• Knowledge of Social Security Management
• Strong knowledge in Human Resource Management
• Ability to analyse data and draw inferences
• Understanding sector trends
• Benefits analysis and planning
• Labour legislation
• Project Management
• Cost benefits analysis
• Ability to analyse data and draw inferences
• Ability to connect the dots
• Information sharing
• Mentoring and Coaching
• Mentoring and Coaching

Behavioral Competencies: 

• Communication & Interpersonal Skills
• Result and data Driven
• Breakthrough Innovation
• Technology Savvy
• Managing Resources
• Strategic Thinking
• Problem Solving & Quality Decision Making
• Leading & empowering others
• Driving and managing change

Additional Information

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by 26th Friday, June 2025.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

Women are highly encouraged to apply

RSSB is an Equal Opportunity Employer

Click here to visit the website source

JOB ADVERT FOR RECRUITMENT OF TECHNICAL ADVISORS TO SUPPORT DISTRICTS

1. Background and context

The Government of Rwanda is focusing on improving local government performance through Performance Contracts (Imihigo) and decentralization, aiming to promote socio-economic development. These efforts align with national goals outlined in Rwanda Vision 2050 and the Second National Strategy for Transformation (NST 2), both of which prioritize sustainable growth, poverty reduction, and improved public services.

It is against this context that the Rwanda Association of Local Governments Authorities (RALGA), in collaboration with MINALOC and UNDP, is seeking to hire Technical Advisors to support districts in Burera, Ngoma, Rutsiro, and Ngororero in data-driven planning processes.

2. Required qualifications and competencies

• The Technical Advisors must be a Rwandan citizen.
• A minimum of a Master’s degree in Economics, Project Management, Public Administration, Business Administration, Development Studies, Applied, Statistics, Public Policy, Rural Development or any other related field with at least five (5) years of experience in planning and policy implementation.
• Proven expertise in training and capacity development, particularly for local government officials.
• – Strong knowledge of Rwanda’s governance, decentralization framework, and Performance Contracts (Imihigo).
• Experience in stakeholder engagement and coordination.
• Excellent analytical, report-writing, and presentation skills.
• Proficiency in English and Kinyarwanda. Knowledge of French will be an added advantage.

The detailed requirements are specified in the Terms of Reference which can be found on RALGA’s website: www.ralga.rw .

3. Application procedure

Interested candidates shall send their ONLINE applications to the Secretary General of Rwanda Association of Local Government Authorities (RALGA) on the following email: info@ralga.rw not later than 23 June 2025 at 12:00 pm.

Done at Kigali, on 13 June 2025

_____________________

Dominique HABIMANA

Secretary General

Click here to visit the website source

JOB DESCRIPTION:   WAITER / WAITRESS

job purpose 

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage   service to guests in the restaurant, bar, meeting & events and room service in line with Companies Policies,   Procedures and Service Standards.

Position Description

 Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

• Understanding the companies Policies, Procedures, Operational and Financial Principles and the
•  components involved in the day to day operations of the Food & Beverage Departments.
• Provides efficient, prompt, trouble free, and courteous service by bussing, serving and setting tables.
• Serves guests their food and beverage promptly and courteously.
• Sets tables in accordance to company standards ensuring that all crockery, cutlery, glassware and linen are clean, polished and in good condition.
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Maintains a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone)
• Confers with the Supervisor concerning set-ups and last-minute changes.
• Confers with Supervisor regarding last minute arrangements to co-ordinate with kitchen production.
• Works as a team player to meet departmental goals.
• Informs Management & Kitchen immediately of any complaints.
• Is responsible for the highest standard of cleanliness and hygiene in the restaurants.
• Is fully knowledgeable working on F&B operating systems such as Micros or Symphony.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Ensures the guest bills are correctly charged and presented to the guest.
• Ensuring outlets equipment are clean, well maintained.
• Assist in monthly operating equipment stock takes.
• Answers questions about menu items, ingredients, and pricing.
• Takes customers’ orders for food and drink by writing them on docket, entering them into Point of Sale system.
• Passes customer orders along to kitchen staff for preparation.
• Prepares drinks and serves them to customers in under 3 minutes of taking the order.
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
• Sets & clean tables with dishes, glasses, and flatware and refills condiments as per service period and Akagera standard.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
  
  
  

GUEST SATISFACTION

• Ensures that all guests are welcome and registered in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guests.
  
  
  

 RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
  
  
  

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
  
  
  

HUMAN RESOURCES

•  Maintain the highest standard of appearance and social skills in according to the companies Human Resources   Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.
  
  
  

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• High School diploma, vocational training/Culinary Art, Restaurant Management and/or 5-years work experience.
• Experience with hotel operations is an added advantage.
• Fluent in English language.
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems

Working conditions

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Diplomas/Certificates not later than 25^th June 2025 at 05:00 pm via the mail: Aline.Iraguha@mantiscollection.com; C.C: dnsengiyera@gmail.com

The Management

Click here to visit the website source

JOB DESCRIPTION: FOOD & BEVERAGE SUPERVISOR

 job purpose

Assist in managing the day-to-day food and beverage operations of the hotel in a professional manner, following legal and sanitation standards. Always ensuring that Guests receive fast, friendly, and efficient Food and Beverage and Conference services, and maintains an upbeat atmosphere, that appeals to a diverse clientele

Position Description

 Main Outputs and Responsibilities for This Position

 TASKS, DUTIES & RESPONSIBILITIES

•  Understanding the companies Policies, Procedures, Operational and Financial Principles and the
• components involved in the day to day operations of the Food & Beverage Departments.
• Together with the F&B Manager and Assistant Manager to organize and supervise the shifts of the department, ensuring that staffing levels are correct and to agreed standards.
• Be completely familiar with all menu’s, beverage lists and service offerings to provide prompt and efficient service of all meals, functions and beverages to the required operating standards.
• Assist with waiter service to Guests, advising Guests on menu and wine choices.
• Notify the F&B Manager or Assistant Manager of any complaints that were received and how they were solved.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
• Conduct stock takes of the department as per company policies and procedures. Assist with the preparation of reports timeously.
• Assist with maintaining inventories and par stocks for all areas and assist with placing orders based on business needs and budgetary concerns.
• Ensure that consumable and non-consumable goods are taken care of and correctly stored.
• Ensure that the POS systems operates effectively and accurately, are programmed correctly and all billing in the department accurate and precise. Report and action any discrepancies immediately.
• Responsible for shift cash ups and that all monies, paperwork and POS reports are formulated and submitted to the finance department as per company policy.
• Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
• Complete all duties and ensure a concise hand over.
• Always Recognize and greet the guests first.
• Respond to any reasonable tasks as assigned by superiors.
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
• Is familiar with all equipment relating to the Conferencing functions (e.g. Projector, Wifi, Web camera, microphone).
• Assists in keeping records and maintaining filing systems within the Food and Beverage Department.
• Ensures that the restaurants & Bars is ready for guests by checking overall condition of guest areas regularly.
• Confers with Supervisor regarding last minute arrangements to co-ordinate with kitchen production.
• Processes cash, credit card or MOMO payments and returns change to customers if necessary.
• Ensures the guest bills are correctly charged and presented to the guest.
• Answers questions about menu items, ingredients, and pricing.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
• Manage daily work schedules of service and delegating task staff.
• Maintaining quality and service standard
• Ensuring all staff are knowledgeable about menu offering and individual ingredients.
• Inform F&B Manager about All Refund, avoids bills ,Bar drinks breakages and other equivalent options.
• Chairing daily staff briefing meetings to motivate staff and ensure they are all meeting service standard and expectations.
  
  
  

GUEST SATISFACTION

• Ensures that all guests are welcome in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in the Food & Beverage waste program of the Hotel.
  
  
  

 HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene
  
  
  

HUMAN RESOURCES

•  Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.
  
  
  

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

Qualifications, Skills/Experience & Personal Attributes

• Degree/Diploma/ Certificate in Hospitality/Culinary Arts or restaurant management
• Minimum 3 years’ experience in similar position
• Excellent customer service skills and the ability to communicate well with Guest
• Ability to provide Guests with up-to-date information and directions
• Ability to resolve team conflicts
• Fluent in English
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems.

Working conditions

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Degrees/Diplomas/Certificates not later than 25^th June 2025 at 05:00 pm via the mail: Aline.iraguha@mantiscollection.com; CC:dnsengiyera@gmail.com

The Management

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JOB DESCRIPTION: BARMAN

 job purpose

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous food and beverage service to guests in the restaurant, bar, meeting & events and room service in line with Companies Policies, Procedures and Service Standards.

Position Description

 Main Outputs and Responsibilities for This Position

TASKS, DUTIES & RESPONSIBILITIES

 Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day operations of the Food & Beverage Departments.

• Responsible for the efficient operation and high quality service of Hotel’s bar outlets.
• Maintain product knowledge of all drinks, snack and wine lists in order to advise and make recommendations to guests.
• Use every opportunity to maximize sales.
• Serve beverage items with flair and professionalism according to company standards.
• Ensure all service areas and equipment are kept clean and organized.
• Ensure revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities.
• Log and inform your Manager of any system problems
• Follow policies and procedures outlined in the Company Brand Standards Manual, Departmental Service Standards / Procedures Manual and Company Policy Manuals.
• Complete all duties, and ensure a concise hand over.
• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Orders and collects beverages from the store after determining needs per par stock levels, writing out requisitions and having them authorised by the Food & Beverage Manager, Assistant Food & Beverage Manager or Supervisor.
• Cleans bars and bar area, sets up bar display, prepares beverage accessories (lemons, olives, etc.) bar equipment and utensils.
• Is able to deal with guest complaints and provide satisfying solutions to guests.
• Maintains strict control of stock and maximise efficiency of the bar set-up in order to deliver efficient services to the guest.
• Ensures security of Beverage stock in the Bar by ensuring all beverages are secured at close of business.
• Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
  
  
  

GUEST SATISFACTION

• Ensures that all guests are welcome and registered in a professional, efficient and courteous manner.
• Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
  
  
  

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
  
  
  

HUMAN RESOURCES

• Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.
  
  
  

Qualifications, Skills/Experience & Personal Attributes

• Degree/Diploma/ Certificate in Hospitality or Restaurant management
• Minimum 3 years’ experience in similar position
• Excellent customer service skills and the ability to communicate well with Guest
• Ability to provide Guests with up-to-date information and directions
• Ability to resolve team conflicts
• Fluent in English.
• Understanding of French, Swahili and other languages is an added advantage
• Experience in using POS billing and micros systems.

Working conditions

The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.

How to Apply:

Interested candidates should send their both application letter and well detailed CV together with Degrees/Diplomas/Certificates not later than 25^th June 2025 at 05:00 pm via the  Aline.iraguha@mantiscollection.com; CC: dnsengiyera@gmail.com

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RETAIL STORES SUPERVISOR- RWANDA

Background Information

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.

Our client, a global travel retail operator, is actively seeking a dedicated and knowledgeable professional to join their exceptional team in Kigali, Rwanda.

THE JOB

As the Retail Store Supervisor, you will be leading the team, mentoring and guiding them to achieve the sales targets and customer satisfaction level.

MAIN TASKS AND RESPONSIBILITIES.

• Act as a bridge between sales staff and Retail Manager.
• Ensure achievement of budgeted revenue and profit margins month on month and improve business performance with innovative ideas.
• Monitor shop operations as per Standard Operating Procedure on a daily basis and act immediately on deviation, if any.
• Monitor physical and system stock regularly, check for deviations if any and initiate corrective action.
• Prepare daily performance report.
• Ensure that all customer complaints are attended and concluded.
• Ensure shop cleanliness & visual merchandising is done as per SOP and act immediately for deviation, if any.
• Support and develop sales team by sharing knowledge and ensure team performance improvement.
• Interact effectively with the team sales target communication, customer feedback and overall shop management.
  
  
  

QUALIFICATIONS

The job holder should have the following qualifications.

1. Must have a bachelor’s degree in business, sales and marketing or related field
2. At least 3-6 years of experience in the retail industry

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Strong understanding of food pairing, flavor profiles, and culinary techniques.
• Strong hands-on fashion retail operations, merchandising and marketing skills
• Strong Customer Service orientation
• Must have the ability to do multi-task, prioritize work and meet tight schedules
• Excellent interpersonal, communication & presentation skills.
• Must be good at Stock management

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly gross salary of RWF 500,000

HOW TO APPLY

Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.

Send CV only to recruitment_rw@careeroptionsafricagroup.com by 26^th July 2025 subject heading, as RETAIL STORE SUPERVISOR- RWANDA. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last or expected salary in the CV.

Candidates who do not hear from us by this date should consider their applications unsuccessful.

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Job Title: Regional Finance Coordinator

Office: Southern Central Africa and Nigeria region

Location: Kigali, Rwanda

Salary: RWF 3,332,286 gross per month

Full -Time Employment

Mennonite Central Committee (MCC) is a worldwide ministry of Anabaptist churches. MCC is a global nonprofit organization that strives to share God’s love and compassion for all in the name of Christ by responding to basic human needs and working for peace and justice. MCC envisions communities worldwide in right relationship with God, one another, and creation. In Southern and Central Africa & Nigeria, MCC supports projects with local partner organizations and churches in relief, development and peace. In Southern Central Africa and Nigeria (SCAN), MCC operates in Rwanda, Burundi, DRC, Nigeria, Mozambique, Zambia, Malawi and Zimbabwe.

Under the overall guidance of Finance Services Department and direct supervision of the Area Directors for SCAN, the Regional Finance Coordinator will be responsible for supporting Country Representatives and country offices with increasing workload and capacity building around financial needs and will function as an area-level link to be a conduit of information between financial services in the US/ Canada and program offices in SCAN.

Duties and responsibilities

Regional level support

1. Analyze and present on financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements as required by FS.
2. Coordinate the preparation and the collection of quarterly budget comparisons and projection reports.
3. Coordinate annual financial review schedules for country programs and ensure implementation of audit/ financial review recommendations.
4. Support Area Directors with annual country program financial reviews and support HQ FS in spot checks for country programs.
5. Support Area Directors and Financial Service Department in addressing any reported fraud cases.
6. Ensure vehicle procurement protocols are followed, and the regional vehicle and motorbike asset list is maintained.
7. Facilitate trainings for country level Finance Officers and Country Representatives across the region on standard MCC financial management and reporting expectations.
8. Support MCC HQ in audits and financial services for French Speaking Countries.
9. Facilitate trainings for partner organizations across the region on standard MCC financial management and reporting expectations.
   
   
   

Country-Level Support:

1. Provide training, onboarding and support for country level financial staff on MCC financial software and fraud training within the region.
2. Support Country Representatives (Reps) with conducting partner financial reviews and audits.
3. Review country wire requests and Personal Monthly Reports (PMRs) for other regional staff.
4. Support Country Offices to ensure compliance with policies and procedures related to financial management and the management of associated risks.
5. Provide support with Year-End accounting in country and for FS (Grant Prepaid, Accounts payable, etc.)
6. Provide training to new finance staff and Representatives on preparing Budgets, Fund request and Monthly Financial Reports and partner financial reviews.
7. Assist country FS staff to enter budget additions and keep track of project budgets.
8. Provide backup for country-level finance staff when they are on leave. Including, but not limited to preparation of monthly financial reports, budget comparison.
9. Coordinate with, and assist, area level HR Coordinator and country teams regarding computation of salaries, benefits and other taxes for MCC staff and offices .
10. Support country offices in reviewing partner project financial reports
11. Perform other related duties as required
    
    
    

Qualifications

1. Bachelor’s degree in accounting or finance and a fully completed professional accounting certification such as ACCA or CPA.
2. Proficiency in Microsoft Excel and strong analytical and problem-solving skills with attention to detail.
3. Ability to work collaboratively with a wide range of staff and varying levels of financial capacity.
4. Ability to train staff in accounting and basic budgeting
5. English and French fluency is required.
6. Excellent relational skills with a strong customer service orientation; ability to collaborate in a diverse team environment where leadership is most effective through collegial influence rather than formal authority.
7. Ability to attend to many important details simultaneously
8. Demonstrated ability to maintain professional confidentiality
9. Ability to travel throughout and beyond the region as needs arise
10. Exhibit a commitment to a personal Christian faith and discipleship: active church membership and nonviolent peacemaking.
11. Applicants must possess the legal right to live and work in Rwanda.

 As an equal opportunity employer, MCC is dedicated to employment equity and values diversity. We encourage all qualified candidates to apply.

To apply, please submit your CV and academic records with a cover letter outlining why you are the ideal candidate for the position, via email to scanrecruitment@mcc.org and fill out this FORMby July 4th, 2025, with a subject line Regional Finance Coordinator. Only shortlisted candidates will be contacted for interviews.

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Concern Worldwide is an Irish-based non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.

Our programs in Rwanda employ innovative techniques and models, such as linking agriculture and nutrition and applying the graduation model, to help transform the extreme poor’s lives. Our team in Rwanda is implementing the graduation program to help our beneficiaries in the Gisagara and Nyaruguru Districts graduate from extreme poverty.

Vacancy announcement/Temporary Driver

Job Description

Title: Temporary Driver

Grade: N/A

Supervisor: Operations Officer

Supervisees: N/A

Location: Huye

Contract: Temporary

Duration : 6 months

Position Summary

Concern Worldwide seeking a reliable and experienced Temporary Driver to support our team with transportation needs. The selected candidate will be responsible for safely transporting staff and materials, ensuring vehicle maintenance, and adhering to all traffic and organizational regulations. The person will be based in Huye.

The temporary driver will report directly to the Operations Officer .The contract is for 6 months with possibilities of extension

General Duties and Responsibilities

All responsibilities must be carried out in accordance with Concern Worldwide policies and procedures as well as the national law of Rwanda.

In particular: Logistics Manual, Human Resources Manual and Transport Manual

Specifically, the temporary driver will be in charge of:

• Operate Concern Worldwide Rwanda vehicles safely and with respect for persons and property (including other vehicles);
• Drive Concern Worldwide Rwanda vehicles in accordance with Line Manager’s instructions, work plan.
• Check daily, fuel and fluid (brake, clutch, oil etc) levels and report any problems immediately to the Line Manager;
• Perform the check of all essential vehicle parts and equipment kept in vehicles, and report any problem immediately to the Line Manager, as outlined in the Transport Manual.
• Maintain accurate records of fuel usage and trip logs.
• Ensure that the Concern Worldwide Rwanda vehicles are clean and presentable all the time;
• Report any incidents to the Line Manager immediately.
• Understand and follow Concern Worldwide Rwanda fleet policies and procedures (as outlined in the Transport Manual), including enforcing compliance by passengers
• Driving Concern staff to the field in its operating areas
  
  
  

Qualifications and experience required

• Rwanda national
• Possesses a valid national driving permit of category, B, D
• Must be physically fit
• Able to work long hours
• At least secondary education
• Proficient in English language
• At least 5 years of driving experience in an International NGO
• Strong sense of responsibility, professionalism, and punctuality
  
  
  

Special Skills, Aptitude or Personality Requirements

• Knowledge of French can be an added value
• Ability to maintain the utmost discretion and confidentiality
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to
• Honest, encourages openness and transparency

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

If this role sounds right for you, please apply with your CV , copy of your driving license.

All applications should be submitted through email: Yvonne.niyonkuru@concern.net before July 20th 2025.

Please indicate the position you are applying in the subject line of the email

Important information:

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here.

These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them.

n this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission.

Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles.

Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy

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Required Skills and Competencies

Interpersonal Skills:

• ­ Capable to pro-actively act and managing tasks on his/her own
• ­ Being results oriented
• ­ Having a level of confidentiality.
• ­ Able to work collaboratively with colleagues in the entire organisation, as well as with external partners;
• ­ Having communication skills;

Planning and Organization Skills:

• ­ Able to identify targets and liaise them with organisation goals and strive for their implementation.
• ­ Oversees the office needs and seek the possible modalities
• ­ Ability to report accurately and timely on the logistical related actions;

Teamwork Skills:

• ­ Being collaborative with colleagues to assume specific tasks to achieve common goals;
• ­ Being gentle in demanding colleague’s expertise.

Communication Skills:

• ­ Consider others’ opinions and avail feedback
• ­ Uses proper channels of communication;
• ­ Ability to provide the clear picture of any concept

Professionalism:

• ­ Having the ethical and performance standards;
• ­ Showing ownership, responsiveness, urgency

Writing and Skills

• ­ Ability to produce a good written paper
• ­ Excel and word skills
• ­ Able to adopt software skills
• ­ Fluent in Kinyarwanda, English and French.
  
  
  

How to apply:

If you are interested in this position, please send your detailed e-mail application: High Academic Degree, CV and cover letter in English, by June 30^th 2025, to Careers@urugowoc.com. Please include the position title in the subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. WOMEN OPPORTUNITY CENTER (WOC) is an equal opportunity employer.

Evelyn KARAMAGI

Executive Director

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Job title: Procurement Officer

Vacancy Announcement: Kayonza, June, 18^th 2025

Women Opportunity Center (WOC) is recruiting for the position of Procurement Officer. This position is open to all interested candidates/all sources and is available to start immediately at its Kayonza Headquarters. The Procurement Officer is the technical financial position in the organization and is under the Supervision of the Financial and Administration Manager.

The Procurement Officer is responsible for managing the procurement process, ensuring transparency, cost-effectiveness, and compliance with internal and external policies and procedures.

Specific duties include but are not limited to:

DUTIES AND RESPONSIBILITIES

• Lead and manage the end-to-end procurement process in accordance with organizational policies.
• Develop and implement annual procurement plans aligned with budget and operational needs.
• Identify, evaluate, and maintain strong relationships with vendors and suppliers.
• Prepare and issue Request for Quotations (RFQs), Requests for Proposals (RFPs), and other bidding documents.
• Negotiate contracts to ensure best value, quality, and timely delivery of goods and services.
• Ensure compliance with procurement regulations and maintain complete procurement records.
• Monitor supplier performance and manage procurement-related risks.
• Generate timely procurement reports and support budget holders with purchasing decisions.
  
  
  

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, or related field
• Minimum of 2 years of relevant experience in procurement or supply chain management
• Strong knowledge of procurement procedures, contract management, and supplier evaluation
• Excellent negotiation, communication, and interpersonal skills
• High level of integrity, confidentiality, and professionalism
• Proficiency in MS Word, Excel, and procurement systems
• Fluency in Kinyarwanda, English, and French

If you are interested in this position, please send your detailed e-mail application: High Academic Degree, CV and cover letter in English, by June 27^th 2025 to Careers@urugowoc.com. Please include the position title in the subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. WOMEN OPPORTUNITY CENTER (WOC) is an equal opportunity employer

Evelyn KARAMAGI

Executive Director

Required Skills and Competencies

Interpersonal Skills:

• ­ Self-motivated and able to work independently
• ­ Results-oriented and committed to meeting deadlines
• ­ High level of integrity and confidentiality
• ­ Effective collaboration with internal teams and external suppliers
• ­ Good communication and negotiation skills

Planning and Organization Skills:

• ­ Strong analytical and problem-solving abilities
• ­ Capable of managing multiple procurement activities simultaneously
• ­ Ability to plan, monitor, and report on procurement processes and milestones

Teamwork Skills:

• ­ Team player with the ability to share tasks and responsibilities
• ­ Supportive and respectful in professional relationships

Communication Skills:

• ­ Clear and concise in oral and written communication
• ­ Uses appropriate communication channels to share procurement updates
• ­ Ability to simplify procurement information for non-technical stakeholders

Professionalism:

• ­ Demonstrates strong ethics, accountability, and responsiveness
• ­ Shows commitment to achieving high performance standards

Writing and Skills

• ­ Strong report writing and documentation skills
• ­ Proficient in MS Word, Excel, and procurement-related software
• ­ Knowledge of e-procurement systems is an asset
• ­ Fluent in Kinyarwanda, English, and French.
  
  
  

How to apply:

If you are interested in this position, please send your detailed e-mail application: High Academic Degree, CV and cover letter in English, by June 30^th 2025 to Careers@urugowoc.com. Please include the position title in the subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. WOMEN OPPORTUNITY CENTER (WOC) is an equal opportunity employer

Evelyn KARAMAGI

Executive Director

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VACANCY – MIDWIFE POSITION

COUNTRY PROGRAM MISSION:

Alight Rwanda, formerly known as the American Refugee Committee, has been a key player in delivering impactful humanitarian programs since 1994. Operating in all five refugee camps in Rwanda, Alight provides integrated services in protection, health, livelihoods, and community development. The organization has pioneered initiatives like the SASA! methodology to promote gender equality, reduce GBV, and empower vulnerable populations. By fostering resilience and innovation, Alight Rwanda continues to make meaningful and sustainable contributions to refugee and host communities.

PRIMARY PURPOSE OF THE POSITION:

The primary purpose of the Midwife position is to provide comprehensive maternal and newborn healthcare services, ensuring safe pregnancy, labor, delivery, and postnatal care. The midwife plays a critical role in promoting reproductive, maternal, and neonatal health, preventing complications, and supporting family planning and health education.

PRIMARY DUTIES/RESPONSIBILITIES:

Antenatal Care (ANC):

• Conduct routine ANC consultations, assessments, and screenings.
• Monitor maternal and fetal health.
• Educate pregnant women on nutrition, birth preparedness, and danger signs.

Labor and Delivery:

• Provide skilled birth attendance, manage normal deliveries, and identify complications early.
• Ensure use of infection prevention and control practices.
• Maintain accurate delivery records and partographs.

 Postnatal Care (PNC):

• Provide postnatal assessments and counseling for mothers and newborns.
• Support breastfeeding initiation and monitoring.
• Identify and manage early maternal or neonatal complications.

Family Planning and Reproductive Health:

• Offer counseling and provision of family planning methods.
• Educate clients on sexual and reproductive health.

Emergency Obstetric Care:

• Recognize obstetric emergencies and initiate appropriate management.
• Refer high-risk cases to higher-level facilities in a timely manner.

Health Education and Community Engagement:

• Conduct individual and group education sessions.
• Collaborate with community health workers to promote maternal health services.

Record Keeping and Reporting:

• Maintain up-to-date patient records and monthly reports.
• Ensure data quality and confidentiality.

Team Collaboration and Supervision:

• Work closely with nurses, doctors, and other staff to provide holistic care.
• Support capacity building and mentoring of junior staff or students if applicable.
  
  
  

EDUCATION, TECHNICAL SKILLS & KNOWLEDGE REQUIRED:

• A1 degree in midwifery, preferably a background in nursing
• 2 years minimum experience in midwifery in Rwanda
• Registration with the National Nursing and Midwifery Council
• Knowledge of newborn vital signs, family planning methods
• Knowledge of Ministry of Health standards and protocols for maternal/child health and obstetric health
• Knowledge of the regional political and social conditions
• Kinyarwanda, English, and French oral/writing skills, Kiswahili oral skills also preferred
• Excellent organizational, administrative and management skills
• Ability to prioritize multiple tasks and meet deadlines in a dynamic environment
• Experience working in protracted refugee situation and/or previous experience in Rwanda a plus
• Experience in managing and working with a multicultural staff
• Strong participatory leadership and interpersonal skill
• Computer knowledge (Microsoft office, MS Word, MS Excel)
• Ability to motivate and counsel staff working in a refugee camp environment.
• Provide weekly, monthly and quarterly reports of the activities.
  
  
  

KEY BEHAVIORS & ABILITIES:

• Commitment to personally champion ALIGHT’s Program vision and Mission and inspire others to do the same
• Excellent written and verbal communication, including effective presentation and facilitation skills
• Excellent strategic thinking, process management and problem-solving skills
• Collaborative, result-oriented management style
• Initiative, resourcefulness and innovation
• Strong participatory leadership and interpersonal skills. Ability to motivate staff and lead a high performing team in a politically sensitive environment,
• Ability to prioritize multiple tasks and meet deadlines in a dynamic environment
  
  
  

APPLICATION GUIDELINES:

Interested and qualifying candidates should submit applications to ALIGHT Rwanda Executive Director – to include 1 page Cover Letter, an updated CV (max. 3 pages), and three names (plus titles & contacts) of relevant professional referees, to include most current Employer/ Supervisor ( All in one document) – to the following email address only: RWJobs@WEAREALIGHT.ORG with the position applied for CLEARLY indicated in the subject line. The deadline for submission of applications is July 3^rd, 2025 at 16:00hrs. Only shortlisted candidates will be contacted.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.

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