We are looking for a professional with 3-5+ years of experience managing complex products and/or projects at scale, possessing excellent operations background, a solid systems mindset, great attention to detail and strong stakeholder coordination skills.
ABOUT ONE ACRE FUND
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.
To learn more about our work, take a look at our Why Work Here blog for more information.
ABOUT THE ROLE
The Product Operations Lead will ensure the success of products, partnerships, and services as they scale up within our Core and Rural Retail programs. One Acre Fund offers an increasing number of exciting (but also complex) products that need processes and management to succeed. The Product Operations Lead will manage the handover and integration of these products, and will work with departments to ensure we are addressing the needs of Rwandan farmers and meeting their expectations.
As the Product Operations Lead, you will work with your team to ensure product processes are constantly improved to become more efficient, product strategies are implemented, and client satisfaction for the products offered is at its best. You will work with multiple teams, including Field Operations, Rural Retail, Systems, Procurement, and Product Integration. You will initially report directly to th
RESPONSIBILITIES
As the Product Operations Lead, you will:
- Manage Quality of Life products: This includes managing partnerships, product calendar and process improvement projects, and implement product strategies with the members of your team.
- Set product goals and implement product strategies: You will work with the Product Strategy Lead to design product strategies that you and your team will then implement with support of program teams to turn into concrete results.
- Scale products and assess their sustainability: You will work with the Products team to assess risks and opportunities to grow, incorporate new product features and customer service options, and think through the sustainability path of a given product.
- Team management and growth: You will work with a team of product owners that will need your guidance, mentorship and support to achieve great results and continue growing in their careers.
CAREER GROWTH AND DEVELOPMENT
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
QUALIFICATIONS
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 3+ years of experience simultaneously leading multiple operational projects and/or products of medium to high complexity
- Capability to resolve complex problems and design creative solutions
- Focus on process improvement
- Capacity to bring stakeholders to a decision and negotiate with partners
- Experience in team management
- Passionate about serving smallholder farmers and living in rural areas
- Integrity and responsibility
- Language: Fluent in English and Kinyarwanda
START DATE
As soon as possible
JOB LOCATION
Kigali, Rwanda
BENEFITS
Health insurance, housing, and comprehensive benefits. In addition to paid maternity and paternity leave, we offer additional benefits to new parents.
ELIGIBILITY
This role is only open to citizens or permanent residents of Rwanda.
Women are encouraged to apply. We are committed to gender equity in our staff operations, representation, and experience. In 2020, women made up 40% of our clients and 44% of our total staff. We have and will continue to intentionally grow these numbers.
APPLICATION DEADLINE
3 January 2022
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
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