Job responsibilities

• • Bachelor’s Degree in Statistics

    3 Years of relevant experience

• • Bachelor’s Degree in Monitoring & Evaluation

    3 Years of relevant experience

• • Master’s Degree in Statistics

    3 Years of relevant experience

• • Master’s Degree in Monitoring & Evaluation

    3 Years of relevant experience

• • Bachelor’s Degree in Public Health

    3 Years of relevant experience

• • Master’s Degree in Public Health

    3 Years of relevant experience

• • Bachelor’s Degree in Nutrition

    3 Years of relevant experience

• • Bachelor’s Degree in Demography

    3 Years of relevant experience

• • Master’s Degree in Demography

    3 Years of relevant experience

• • Bachelor’s degree in Nutrition

    3 Years of relevant experience

• Master’s degree in Nutrition

  3 Years of relevant experience

Required competencies and key technical skills

• • Integrity

• • Strong critical thinking skills and excellent problem solving skills

• • Inclusiveness

• • Accountability

• • Communication

• • Teamwork

• • Client/citizen focus

• • Professionalism

• • Commitment to continuous learning

• • Conflict resolution skills

• • Decision making skills

• • Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Job responsibilities

1. Lead the design and implementation of plans in Adolescent development. • Support in the development of Laws, Policies, and guidelines in favor of adolescent’s development and child participation. • Contribute to the development/establishment of adolescent development and participation program goals, objectives and strategies and results-based planning through research, collection, analysis, and reporting of related information/data for development planning and priority and goal setting.

• Be the point of contact of coordination and implementation of interventions related to adolescent development and child participation. • Ensure the smooth running of Children’s Forums: Annual National Children’s Summit at all levels etc; • Work closely and collaboratively with NCD Agency partners to discuss adolescent development and participation operational and implementation issues, provide solutions, recommendations and/or alert appropriate officials and stakeholders for higher-level intervention and/or decision. • Participate in department meetings operational planning and preparation of adolescent development and participation and as guided by the Head of Department.

2. Ensure monitoring, evaluation and reporting of all interventions made in Adolescent development. • Conduct/update situation analysis and assessments to establish evidence-based data for NCD Agency advocacy. • Prepare required documentations/materials/data needed for adolescent development. • Participate in monitoring and evaluation exercises, quarterly and annual reviews with government and other counterparts to assess programs/projects on adolescent development and participation and report on required action/interventions to the Head of Department. • Keep record of reports and assessments for easy reference and/or to capture and institutionalize lessons learned.

• Prepare regular/mandated relevant reports for supervisor and/or management and partners to keep them informed of progress on interventions in adolescent development. • Conduct regular field visits to Districts and other partners supporting adolescent development and child participation to assess status on interventions done and provide technical support, take appropriate action to resolve issues and/or refer to relevant officials for resolution. Report on critical issues, bottlenecks, and potential problems for timely action to achieve results.

3. Technical and operational support to implementation of adolescent development interventions: • Provide technical and operational support to government counterparts, NGO partners on Government policies, strategies, processes and best practices on adolescent development and child participation related issues to support implementation of interventions in this field, operations, and delivery of results. 4. Networking and partnership building: • Closely work with government counterparts and other stakeholders at National and District levels through active sharing of information and knowledge to facilitate implementation of adolescent development and child participation interventions.

• Ensure the capacity building of stakeholders involved in the area to achieve and sustain results on adolescent development and participation programs. 5. Budget Management and Control • Work closely with the Finance Unit and Head of Department to execute budget in a timely and efficient manner.

• • Master’s Degree in Law

    1 Years of relevant experience

• • Bachelor’s Degree in Sociology

    3 Years of relevant experience

• • Master’s Degree in Education Sciences

    1 Years of relevant experience

• • Bachelor’s Degree in Law

    3 Years of relevant experience

• • Mater’s Degree in Psychology

    1 Years of relevant experience

• • Master’s Degree in Sociology

    1 Years of relevant experience

• • Bachelor’s Degree in Psychology

    3 Years of relevant experience

• • Bachelor’s Degree in Education Sciences

    3 Years of relevant experience

• • Bachelor’s Degree in Public Health

    3 Years of relevant experience

• Master’s Degree in Public Health

  1 Years of relevant experience

Required competencies and key technical skills

• • Integrity

• • Strong critical thinking skills and excellent problem solving skills

• • Inclusiveness

• • Accountability

• • Communication

• • Teamwork

• • Client/citizen focus

• • Professionalism

• Commitment to continuous learning

Job responsibilities

• • Advanced Diploma in Secretarial Studies

    0 Year of relevant experience

• • Advanced Diploma in Office Management

    0 Year of relevant experience

• • Bachelor’s Degree in Secretarial Studies

    0 Year of relevant experience

• • Bachelor’s Degree in Public Administration

    0 Year of relevant experience

• • Bachelor’s Degree in Administrative Sciences

    0 Year of relevant experience

• • Bachelor’s Degree in Sociology

    0 Year of relevant experience

• • Bachelor’s Degree in Management

    0 Year of relevant experience

• • Bachelor’s Degree in Office Management

    0 Year of relevant experience

• Bachelor’s Degree in Business Administration

  0 Year of relevant experience

Required competencies and key technical skills

• • Integrity

• • Strong critical thinking skills and excellent problem solving skills

• • Inclusiveness

• • Accountability

• • Communication

• • Teamwork

• • Client/citizen focus

• • Professionalism

• • Commitment to continuous learning

• • Ability to organize, schedule and utilize time well

• • Ability to multi-task, plan, organize and get things done as required;

• Excellent knowledge of using MS Office (Word, Excel, PowerPoint).

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Senior Manager, Agri Business

Job Purpose:

Responsible for the overall leadership, management, growth and profitability of the Agribusiness and implementation of an efficient and effective Sales culture, relationship and portfolio management, and a delightful customer experience particularly within the Agribusiness portfolio and in the whole bank in general.

Main Responsibilities:

• Develop, grow, and monitor Agribusiness liability and assets portfolios with the ultimate aim of ensuring that the portfolio remains profitable and of quality
• Contribute to and take a proactive role in the strategic direction of Agribusiness. This will include ensuring that the Bank’s objectives as relate to the Agribusiness are met. A key role will be development of strategic plans.
• Forecast, plan, implement and monitor all Agribusiness sales, costs, and expenditure activities within a set budget and proactively and promptly device remedial actions to minimize the variances between the budget and actual performance.
• Organize and manage the available Agribusiness human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of a performance management framework.
• Co-ordinate all Agribusiness activities and liaise with Retail Banking head office and other departments for all Agribusiness requirements.
• Develop new products and reshape the existing to meet customer needs and grow market share
• Create and maintain partnership to develop business
• Ensure a delightful customer experience within the Agribusiness portfolio through resolution of all Agribusiness related customer inquiries and timely closure of cases raised in ECRM within the SLA, followed by a periodic root cause analysis on top cases escalated to raise the NPS and reduce the CES
• Make regular branch visits to cascade the strategy, support in deals generation, discuss Agribusiness performance and agree on performance improvement plans with Branch Managers and Agribusiness Bankers.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in banking is an added Advantages.
• Minimum Ten (10) years of experience
• Team Leadership, Sales, Relationship Management, Credit, and Bank Operations

Click here to visit the website source

Property Maintenance Technician (1).

Job Purpose:

Reporting to the Estates/Property Manager, the role is responsible for a reliable and skilled Property Maintenance Technician that will ensure upkeep, repair, and general maintenance of Bank’s properties. The ideal candidate will be experienced in plumbing, electrical, HVAC, and general repairs, with a focus on ensuring the comfort and safety of staff. The Property Maintenance Technician will work closely with the property manager to ensure that all building systems are in proper working order.

Main Responsibilities:

• Perform routine preventive checks to ensure building systems and infrastructure are in good condition.
• Respond promptly to maintenance requests from staff addressing issues such as plumbing emergency issues and malfunctioning appliances.
• Be able to Troubleshoot and repair issues related to plumbing, furniture and work with outsourced contractor to resolve the raised issues.
• Monitor Maintenance and repair building structures, including doors, windows, flooring, drywall, and roofing.

Conduct routine inspections of common areas and facilities to ensure cleanliness, safety, and functionality for Head office and branches

• Manage and track inventory of maintenance supplies and equipment.
• Assist with property improvements or renovations as needed.
• Ensure compliance with safety regulations and codes for maintenance and repair tasks.
• Collaborate with vendors and contractors for specialized repairs or services.
• Keep maintenance records and document work completed for future reference and reporting
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in an Engineering Related field.
• Minimum Three (3) years of experience

Click here to visit the website source

Power Systems Specialist (1).

Job Purpose:

To provide primary support for end user Power Systems Element needs (UPSs, Generators, inverters, Electrical Installations) by managing the development and maintenance of the systems used in the network for quality and systems uptime

Main Responsibilities:

• Developing and recommending efficient methods for managing Power Systems delivery assignments, deployments, and resolutions.
• Monitoring and providing technical support for Power systems in Data Centers, Branch network and mitigation of operational risks.
• Manage and ensure timely renewal of contracts for Uninterruptable Power Supply (UPS’s), Generator and Energy Monitoring System (EMS) for data centers and branch network.
• Scoping, provision, and implementation of technical requirements for Power System equipment and infrastructure.
• Support in conducting project proposal reviews and assessment and implementation for power systems requirements in liaison with the project management team.
• Analyzing and reviewing Power Systems delivery models and implementation to achieve cost and energy efficiency and effectiveness.
• Analyzing vendor performance through various statistical and reporting methods and recommending changes necessary for improvement.
• Ensuring BPR Bank HQ, and branch power backup systems are operating optimally through proper scheduling and timely servicing and breakdown attendance and resolution.
• Prompt raising of requisitions, invoice processing and reconciliation and ensuring all Power Systems records are updated and available for reference.
• RUHANGO DRS Centre management: Ensuring site/office cleanliness, management of contracted support staff, enforcement of security & documented procedures regarding site access and supervision of repairs and maintenance works.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Engineering.
• Possession of Professional Qualifications is an added advantage
• Minimum Five (5) years of experience.

Click here to visit the website source

Universal Banker (6).

Job Purpose:

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities:

• Build and maintain strong relationships with both personal and business clients, understanding their financial needs and providing tailored solutions.
• Drive deposit growth, loan origination, and cross-sell banking products, including personal loans, business loans, credit cards, and investment solutions.
• Open, maintain, and service both personal and business accounts while ensuring compliance with banking policies and procedures.
• Assess loan applications, provide credit counseling, and collaborate with underwriting teams to facilitate loan approvals for individuals and businesses.
• Offer personalized financial guidance, including savings strategies, cash flow management, and investment opportunities to personal and business customers.
• Ensure adherence to KYC, AML, and regulatory compliance standards in all banking
• transactions.

Assist customers with routine banking transactions, troubleshoot account-related issues, and provide digital banking guidance.

• Analyze market trends, customer needs, and competitor offerings within the surroundings to enhance the bank’s product and service offerings.
• Provide guidance to branch junior staff and collaborate with cross-functional teams to improve service delivery and business performance.
• Ensure high levels of efficiency in daily banking operations, maintaining accuracy, professionalism, and customer satisfaction.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience

Click here to visit the website source

Manager- Mobiloan & Ecosystem (1)

Job Purpose:

Reporting to the Senior Manager, Mobile Payments, Lending & Internet Banking, the role holder is responsible for management and driving growth of the bank’s digital lending products portfolio as well as supporting execution of the bank’s long-term strategy to achieve our vision and impact. The role holder is responsible for defining the strategy, conducting research, generating product requirements, determining specifications and driving uptake and growth of assigned products.

Main Responsibilities:

• Drive growth and performance of the bank’s digital lending products through customer acquisition, driving disbursements and repayments.
• Drive daily usage of the assigned product portfolio performance in partnership with other business segments, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
• Proactively review and monitor digital loans portfolio to identify delinquent accounts with irregularities and proactively follow up to ensure corrective action are taken in line with credit policy to manage provisions and NPLs
• Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
• Liaise and support the technical team to manage the digital lending platform performance, upgrades, and other modifications.
• Ensuring that all the bank and statutory digital lending reports are produced in an accurate and timely manner, upholding adherence to internal and statutory reporting calendars. Ensure daily, weekly, and monthly reports exist for all relevant activities, trends, revenues and costs.
• Product Compliance and governance – ensure that digital lending services of the bank remain compliant with required payment and lending standards, applicable policies and regulations.
• Continuously Collaborate with Marketing department and other relevant stakeholders to plan and execute digital lending marketing campaigns to drive traffic and increase uptake and usage.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
  
  
  

Educational qualifications and work experience:

• BBachelor’s degree in Business Related/Computer Science/ IT/ any other related,
• BPossession of Professional Qualifications: Business Related/Computer Science/ IT/ any other related
• BMinimum Five (5) years of experience.

Click here to visit the website source

Senior Manager Strategy and Transformation (1)

Job Purpose:

The primary job purpose of the Senior Manager Strategy and Transformation is to architect and execute the Bank’s strategic vision that propels the organization towards sustainable growth and market leadership. The role holder works closely with functional leaders to assess the Bank’s needs and chart effective and practical strategies to steer the achievement of desired objectives.

Main Responsibilities:

• Lead the development of strategic plans and business plans working closely with functional leaders and external consultants aligning the organization’s strategy with its mission, values and business environment requirements.
• Coordinate and facilitate strategic workshops, roundtables and one on one discussions to communicate the Bank’s corporate plans and strategies.
• Monitor and report periodically the actual performance of the business against the corporate plans and strategy.
• Oversee regular market analysis to identify opportunities and threats and devise necessary strategies to address foreseen challenges.
• Oversee implementation of strategic initiatives, such as digital transformation, operational efficiency, and process improvement, through the Project Management team, to ensure sustainability and consistent growth of the Bank.
• Oversee the Monitoring and evaluation unit of the bank’s interventions and activities in relation to the stated objectives
• Oversee the development and implementation of strategies for market penetration, market development, and product development.
• Assess opportunities for organization review in line with prevailing business circumstances and work with HR team in designing and implementing organizational restructuring to support strategic goals.
• Overseeing the development and implementation of performance management systems in liaison with HR team ensuring performance metrics are tied to strategic imperatives.
• Integrate sustainability and social responsibility into the organization’s strategy leveraging ESG and other global development agenda.
• Evaluate opportunities for potential partnerships, mergers, and acquisitions with relevant organizations and initiate pursuit in liaison with the Bank’s leadership.
• Develop business cases for new ventures, business lines and products to steer growth and market eminence.
• Steer the preparation of annual reports working closely with the financial reporting team and leadership team at Group and Bank level.
• Represent the Bank in different strategic forums/functions as guided by the Managing Director and leadership team.
• Drive the Business intelligence agenda of the Bank to empower Data driven decision making through real time analytics, advanced reporting tools and customized financial insights and performance metrics
• Oversee and drive the resource mobilization initiatives of the bank to ensure that the bank is equipped with the right funding to achieve its strategy
• Oversee the compliance with the lender’s covenants and report on the same
• Manage the stakeholders in the resource mobilization space
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in finance, Business Administration, related field,
• Possession of Professional Qualifications in Business, Finance, Strategy, Data Science Strategy related qualifications
• Minimum Six (6) years of experience

Click here to visit the website source

Manager, Digital Banking Operations (1)

Job Purpose

Lead and oversee back-office processing for Digital Banking Business (Card, both Issuing and Acquiring, ATM services, Agency Banking, Mobile and Internet Banking, bills payments and international money transfers-IMTs) for seamless service delivery, risk management and card schemes, Merchants, and sub-agents’ settlements.

Main Responsibilities

• Manage and monitor Channel transactions for successful end-to-end transaction processing, paying keen attention to settlements, dispute resolution, accuracy, effectiveness, and documentation in collaboration with KCB Group team
• Ensure accurate and timely processing of manual adjustments of failed digital transactions, cards and cardless based, mobile supporting documents duly approved by reconciliation team and daily process ATM Off Us and visa settlements
• Ensure timely closure of card and mobile disputes by providing requested documents and ensure charge backs are represented within the required timelines.
• Ensure annual review of processes and procedures for management of Card, Mobile Banking, Internet Banking, Agency Banking, and IMTs’ transactions to ensure, operational risks identification, management and mitigation for better client experiences and work efficiency.
• Build relationships with key stakeholders to understand their current and future business needs, Manage outsourcing partners in line with SLA requirements.
• Take full responsibility for productivity of all direct reports, focusing on all aspects of sound people management e.g. Performance Management, Rewards, On-the-job training, coaching & mentoring and Employee engagement
• Monitor the payment tools (Cheque Books and Cards) dispatch to collecting Branches and ensure compliance to agreed TAT
• Support self-development and reinforce the value of learning by making internal staff rotation to different activities within the team and live Bank values
• Ensure strict adherence to audit recommendations, local regulatory and AML Policy
• Overseeing all business operations under Digital Banking Operations.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field,
• Possession of Professional Qualifications in Business, Finance, Strategy, Data Science Strategy related qualifications in added advantage
• Minimum Four (4) years of experience

Click here to visit the website source

IMT Sub Agent Back-office onboarding Manager (1)

Job Purpose

The role is responsible for driving the business growth of International Money Transfers (IMT) by increasing sub Agents numbers, transaction volumes, and non-funded income. It involves managing IMT relationships, supporting sub Agents operations, onboarding new sub Agents onto the portal, and ensuring effective management of IMT partners and sub Agents within the assigned portfolio

Main Responsibilities

• Achieve set annual growth targets for IMT transactions at agency locations.
• Provide comprehensive support to IMT sub Agents.
• Monitor and profile sub Agents to ensure 100% compliance with regulatory and procedural requirements.
• Implement anti-fraud and AML controls as per IMT partner requirements at the agency level.
• Contribute to the growth of IMT-related business and revenue.
• Lead initiatives to enhance customer service within the IMT channel.

Support cost management efforts across operations.

• Facilitate onboarding and training of new sub Agents onto the IMT portal.
• Drive performance improvement across sub Agent networks.
• Serve as a key liaison between sub Agents and IMT partners.

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.

Bachelor’s Degree or equivalent in Business related field Minimum Three (3) years of experience Experience in handling customer queries, transaction disputes, and working with back office systems and IMT platforms

Click here to visit the website source

Support Manager, Treasury Operations

Job Purpose:

This position supports the Manager, Trade Operations in management and governance for the Trade Operations department. He/ she will offer support to Corporate and Institutional Banking and Retail Banking Divisions of the Bank with regard to Trade operations.

Main Responsibilities:

• Processing in strict compliance with the various local and international laws, market set standards and Bank’s risk standards while ensuring continuous improvements to lean the current processes and effective risk management to protect the Clients and Bank’s interests
• Compliance to Operational risk management, periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls and highlighting issues discovered and follow through plans to mitigate the risks
• Transaction processing over appropriate systems, related accounting entries processing, reporting and communication to third parties
• Manage Reconciliation of all accounts related to Trade Finance products and follow up of all long outstanding items
• Effective risk management to protect the Clients and Bank’s interests during the day-to-day operations.
• Support the Manager in providing guidance for Periodic self-assessment checks on key controls in the department to assess the proper functioning and adequacy of controls.
• Support the manager in management of Business Continuity Plans / Disaster Recovery Plans’ process as recommended by the CBK Prudential guidelines, Bank’s policies and best practice.
• SLA review, adherence, monitoring & breaches reporting to ensure clients’ interest are fully protected and delivering value added services in accordance to established procedures, regulations & laws and the Bank’s business need
• Monitor all system- issues within the department and coordinate for closure of issues raised to build effective, efficient and well controlled processing processes in line with Bank’s set policies, procedures & guidelines, SLAs as well as other regulations and standards and report all suspicious activities
• Participate in developing and updating of procedures and controls for Operational Risk management within the department
• Support the manager in delivery of department initiatives and ensure they are in line with the Bank’s strategy
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field,
• Possession of Professional Qualifications in CTFP is an added Advantage
• Minimum Two (2) years of experience

Senior Relationship Manager Business Banking (1).

Job Purpose:

Responsible for driving credit origination, profitability, and growth of Tier 1 SME relationships. The incumbent will provide leadership to other SME Relationship Managers, ensuring effective portfolio management, a strong sales culture, and first-class customer experience in line with the Bank’s strategic objectives for the MSME segment.

Main Responsibilities:

• • Credit Origination: Identify, evaluate, and originate Tier 1 SME lending opportunities, ensuring credit quality and alignment with the Bank’s risk appetite.
  • Portfolio Growth & Profitability: Grow and oversee Tier 1 SME liability and asset portfolios, monitoring performance to maintain profitability and competitiveness.
  • Leadership & Mentorship: Lead, coach, and develop SME Relationship Managers by setting performance targets, conducting regular feedback sessions, and fostering a high-performance culture.
  • Sales Strategy Execution: Collaborate with the Business Leadership to translate strategic goals into actionable sales plans, track performance, and implement corrective measures where needed.
  • Customer Experience Management: Address client inquiries promptly, resolve complaints effectively, and champion service improvements that elevate Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
  • Partnership Building: Cultivate and maintain strong relationships with relevant stakeholders, including internal teams and external partners, to support business growth and deliver tailored solutions.
  • Product & Proposition Development: Provide market insights and feedback to shape MSME banking products, ensuring offerings meet the evolving needs of Tier 1 SME clients.

• Risk & Compliance: Conduct regular reviews of credit facilities, uphold regulatory guidelines, and enforce internal risk management practices across the SME portfolio.

Cross-Functional Collaboration: Liaise with Credit, Operations, and other departments

• or efficient loan processing and seamless customer experiences.
• Performance Reporting: Prepare and present periodic reports on credit origination, portfolio growth, and service enhancements to inform strategic decisions and drive continuous improvement.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in business related.
• Possession of Professional Qualifications in banking is an added advantage.
• Minimum Five (5) years of experience.
• Team Leadership, Sales, Relationship Management, Credit, and general banking

Click here to visit the website source

Branch Manager (4).

Job Purpose:

The primary function of the role holder will be the delivery of Bancassurance business performance through effective selling, excellent customer service, and execution of operational Bancassurance services to the customers under the Bancassurance profile at the Bank.

Main Responsibilities:

• Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring bank’s retail objectives are met in order to ensure sustainable business growth;
• Manage the branch retail’s liability and assets portfolios with the ultimate aim of ensuring that it remains profitable, competitive and promptly reacts to the changes in both the internal and external environment;
• Drive a sales culture within the branch staff with the ultimate aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
• Oversee the branch operations in order to ensure superior service offering to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank’s policies, procedures and processes
• Monitor and manage customer complaints, constantly review service delivery standards and manage branch human resources in a way, which ensures maintenance of the highest service standards.
• Coach, mentor and develop a high performing team and ensure an effective performance management framework;
• Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
• Ensure that branch processes are within agreed TAT in order to live customer satisfaction.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Ten (10) years of experience
• Team Leadership, Sales, Relationship Management, Credit, and Bank Operations
• Bachelor’s degree in Business related field
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Ten (10) years of experience
• Team Leadership, Sales, Relationship Management, Credit, and Bank Operations

Click here to visit the website source

Head of Information Security (1)

Job Purpose:

The role holder is responsible for leading the development, maintenance, and implementation of the Bank’s Information Security/ Cybersecurity Framework. This involves overseeing the protection of the entire portfolio of BPR Bank’s technology systems, applications, databases, infrastructure (servers, storage, network, Voice, Data, Cloud technology etc.), and assets from malicious actors. The role serves as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee, and business information in compliance with the Bank’s information security policies and regulatory requirements. The role reports administratively to the Managing Director and directly to the IT Digital & Transformation Board Committee.

Main Responsibilities:

• Drive growth and performance of the bank’s digital lending products through customer acquisition, driving disbursements and repayments.
• Drive daily usage of the assigned product portfolio performance in partnership with other business segments, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
• Proactively review and monitor digital loans portfolio to identify delinquent accounts with irregularities and proactively follow up to ensure corrective action are taken in line with credit policy to manage provisions and NPLs
• Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
• Liaise and support the technical team to manage the digital lending platform performance, upgrades, and other modifications.
• Ensuring that all the bank and statutory digital lending reports are produced in an accurate and timely manner, upholding adherence to internal and statutory reporting calendars. Ensure daily, weekly, and monthly reports exist for all relevant activities, trends, revenues and costs.
• Product Compliance and governance – ensure that digital lending services of the bank remain compliant with required payment and lending standards, applicable policies and regulations.
• Continuously Collaborate with Marketing department and other relevant stakeholders to plan and execute digital lending marketing campaigns to drive traffic and increase uptake and usage.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in B.Sc. Information Technology / Computer Science / Telecommunications / Engineering or related field,
• Possession of Professional Qualifications: CISSP: Certified Information Systems Security Professional • CISA: Certified Information Systems Auditor • CISM: Certified Information Systems Manager • CCISO: Certified Chief Information Security Officer.
• Minimum Five (5) years of experience.

Click here to visit the website source

Process Engineer (1)

Job Purpose:

The job holder is responsible for playing a critical role in optimizing and improving the business processes, and quality of organizational processes. They are essentially problem-solvers who ensure that the processes are effective and efficient.

Main Responsibilities:

• Designing new processes or modifying existing ones to enhance productivity, reduce costs, minimize waste, and improve product quality. This includes developing process flow diagrams (PFDs) and process and instrumentation diagrams (P&IDs).
• Continuously analyzing existing processes to identify bottlenecks, inefficiencies, and areas for improvement. They implement solutions to enhance operational performance, often using methodologies like Six Sigma.
• Monitoring and analyzing process performance data to ensure operations run efficiently and product quality is maintained. This can involve implementing statistical process control (SPC) techniques.
• Participate in staff forums to foster innovation and process improvements in various areas across the business.
• Ensuring that all processes and innovations comply with relevant internal policy and regulatory standards by conducting risk assessments and developing mitigations & compliant operating procedures with process owners.
• Working to maintain and improve product quality through process control and adherence to quality standards.
• Creating and maintaining comprehensive process documentation.
• Often involved in leading or contributing to projects aimed at implementing new processes, equipment, or technologies. This includes developing budgets and timelines.
• Working closely with cross-functional teams to ensure seamless integration and achieve common goals.

Participate in training colleagues on new innovations and processes.

• Prepare periodic and status progress reports, process/ innovation performance metric reports for management attention and action.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in a business-related field.
• Professional Qualifications: Project Management (PMP, CAPM, PRINCE 2, CPMP), Process automation related.
• Minimum Three (3) years of experience

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Manager Financial Controls (1)

Job Purpose:

Reporting to the Senior Manager Financial Controls, the role is responsible for monthly Balance sheet substantiation processes, ensuring implementation of Finance policies, embedding financial control framework across the organization, instituting strong GL controls, and coordination of all financial & regulatory audits and oversee the payments, payables and payroll processing.

Main Responsibilities:

• Responsible for the Balance sheet substantiation processes across the bank. across the bank.
• Preparation & Review of fixed asset register and ensure it agrees to the general ledger and preparation of asset movement schedule
• Review the payroll from HR monthly and prepare Payroll reconciliations
• Review t
• he statutory deductions and ensure compliance with tax laws
• Responsible for Monthly accruals, prepayment and amortization of expenses
• Authorization of payments to supplier payments (Internal & external) and liability through day-to-day account payables operations
• Review regularly of the intercompany balances, posting in the system and settlements across the group
• Oversight over the reconciliation processes across Finance and another department
• implementation of all Finance policies
• Ensure compliance with accounting standards while performing accounting transactions
• All Finance control matters
• Coordination of all audits including BNR Audit, External Audit and Internal Audit
• Leadership over the supplier payments process

• Assist in tracking and closing all audit findings (internal and external)

• Manage account payables and account receivables for the banks.
• Leadership in expense management and avoid operational losses.
• Oversee the Internal account creation, closure to the General ledger in line with the bank’s policies and procedures.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Accounting/Finance or Related field,
• Possession of Professional Qualifications: CPA/ACCA qualifications
• Minimum Five (5) years of experience

Manager, Agent Recruitment and Training (1)

Job Purpose:

Responsible for the recruitment and training of agency banking partners in support of the growth and profitability of the Agency Banking Business.

Main Responsibilities:

• Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.
• Design and execute agent training and development programs to enhance skills and career growth
• Preparation of Training / Meeting budgets, venues and logistics for better execution
• Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose
• Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products
• Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)
• Monitoring the new recruited, inactive, and dormant Agents for required advice
• Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment
• Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.
• Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans
• Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in finance, Business Administratin, related field, Technology
• Possession of Professional Qualifications in Banking is an added Advantage.
• Minimum Three (3) years of experience

Manager, Partnerships (1).

Job Purpose:

: Responsible for the leadership, management, and growth of existing and new SME strategic partnerships focused on funding, technical assistance, capacity building, digitized lending and collections, and derisking. The incumbent also oversees the implementation of the bank’s Non-Financial Services initiatives, such as the Biashara Club, and drives Micro-SME segment growth by fostering an efficient sales culture, ensuring effective relationship and portfolio management, and delivering exceptional customer experience across the bank.

Main Responsibilities:

• Drive the growth of SME strategic partnerships by onboarding new partners for funding, digitization, technical assistance, capacity building, and risk mitigation initiatives.
• Drive the collection of affordable deposits and digital lending by onboarding fintech partners to collect from various wallets across high-volume sectors such as trade, education, wholesale, etc.
• Lead the implementation and expansion of non-financial Services initiatives, primarily through the Biashara Club, enhancing the capability of SME customers while maximizing new member onboarding and increasing the bank’s visibility.
• Forecast, execute, and monitor sales performance in the Micro-SME segment, proactively identifying growth opportunities and deploying targeted strategies to exceed market share and revenue targets.
• Develop and implement an innovative value proposition for the Micro segment of the SME portfolio, tailored to market needs to enhance customer acquisition, retention, and competitive positioning.
• Establish and maintain strategic partnerships to support Micro SME growth, enhance customer value propositions, and boost market penetration.
• Champion an efficient and effective sales culture within the Micro segment through continuous training, mentorship, and robust performance management of sales teams.
• Enhance customer experience by swiftly addressing SME-related inquiries, analyzing feedback, and implementing initiatives to improve Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
• Conduct targeted engagements with branches and relationship managers to reinforce strategy execution, identify opportunities, and implement actionable plans for performance enhancement.
• Analyze market trends and customer insights within the SME sector to proactively identify and pursue growth opportunities, ensuring continuous portfolio expansion, profitability, and effective risk management.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in banking is an added Advantages.
• Minimum Five (5) years of experience
• Team Leadership, Sales, Relationship Management, Credit, and general banking

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Job Purpose

The job role is responsible for developing and maintaining Business (Personal Banking) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer.

Main Responsibilities

• Grow number of SME accounts and cross-sell digital products
• Manage personal customer bank accounts, including opening and closing accounts, and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
• Resolve customer’s enquiries and complaints to improve CES and NPS and per target.
• Process Personal Credit Applications within stipulated T.A.T
• Monitoring personal Credit Facilities to ensure minimum Portfolio at Risk (PAR)
• Prepare Periodic Reports on overdrawn accounts, Dormant accounts, and Loan pipeline and performance.
• Check the Authenticity of application documents and personal customers information in the bank systems (CBS, CQ, Cregora, ……etc) to Ensure KYC and A.M.L
• Perform and drive retail growth by conducting relationship building conversations to identify banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/personal portfolio.
• Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
• Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related field.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience

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Business Banker (10).

Job Purpose:

The job role is responsible for developing and maintaining Business (SME) Account Relationships to increase quality and profitable Deposits and Loans Portfolio and increase cross-selling of bank’s products to grow NFI and increased products per customer

Main Responsibilities:

• Grow number of SME accounts and cross-sell digital products
• Manage SME relationships and overseeing transactions in order to minimize the dormancy rate and overdrawn accounts.
• Resolve customer’s enquiries and complaints to improve reduce CES and increase the bank’s NPS.
• Process SME Credit Applications within stipulated T.A.T
• Monitoring SME Credit Facilities to ensure minimum Portfolio at Risk (PAR)
• Prepare Periodic Reports on overdrawn accounts, dormant accounts, and Loan pipeline and performance.
• Check the Authenticity of application documents and SME customer’s information in the bank systems (CBS, CQ, Cregora, etc.) to Ensure KYC and A.M.L
• Perform and drive growth by conducting relationship-building conversations to identify customer’s banking needs, ensuring customer usage of a minimum of three bank products per customer, outbound calls, and acquiring, deepening, and retaining customer relationships within branch/SME portfolio.
• Cultivate relationships with other departments and stakeholders to obtain and provide support customers.
• Ensure all customers feel understood, informed, and confident in the bank and products/services offered.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Business related.
• Possession of Professional Qualifications in Banking is an added Advantages.
• Minimum Three (3) years of experience

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