Job Purpose:

To lead and manage the overall operations of the business unit, ensuring the achievement of sales, profitability, and operational efficiency targets through effective team leadership, resource management, stakeholder engagement, and the development of robust lead generation strategies.


Key Responsibilities:

• Strategic Lead Generation & Sales Growth:

• 1. Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.
  2. Analyse lead sources and conversion rates to continuously optimize lead generation efforts.
  3. Collaborate with the Sales Team to set lead generation targets and ensure a consistent pipeline of qualified prospects.
  4. Identify and pursue new market segments or channels for lead acquisition.
  5. Monitor the effectiveness of various lead generation activities and adjust strategies as needed.

• Strategic Planning & Performance Management:

• 1. Develop and implement strategic plans to achieve and exceed monthly and annual sales targets.
  2. Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
  3. Analyse sales and installation data to identify trends, areas for improvement, and opportunities for growth.
  4. Conduct regular performance reviews and implement development plans for team members.
     
     
     Financial Management & Profitability:

• 1. Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.
  2. Analyse profit and loss (P&L) statements to identify areas of inefficiency and implement corrective actions.
  3. Approve expenditures and manage operational costs to maximize profitability.
  4. Prepare and present financial reports to senior management.

• Inventory & Asset Management:

• 1. Ensure accurate tracking and management of all inventory (products, kits, spare parts) to prevent stockouts or overstocking.
  2. Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.
  3. Manage asset allocation and maintenance for operational efficiency.

• Stakeholder & Relationship Management:

• 1. Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.
  2. Ensure compliance with all legal and regulatory requirements.
  3. Build and maintain strong, productive relationships with all key stakeholders to support business operations and growth.

• Operational Excellence:

• 1. Optimize operational processes to enhance efficiency and customer satisfaction.
  2. Ensure a safe and productive working environment for all staff.
  3. Address customer complaints and escalations effectively and professionally.
     
     
     

Qualifications Summary1. Educational Background:

1. Education: Bachelor’s degree in Electronics and Telecommunication Engineering or any related field, with a master’s degree in business management considered as an added advantage.
2. Telecom Industry Expertise: 3-5 work experience in managerial roles within the telecommunications sector.
3. Sales & Growth Leadership: Proven ability to drive lead generation, sales growth, and market expansion.
4. Financial Acumen: Solid foundation in accounting and financial management with practical experience in budget management, operational cost control, and financial reporting.
5. Operational Excellence: Skilled in overseeing day-to-day business operations, inventory control, and performance management to optimize efficiency and profitability.
6. Stakeholder Engagement: Skilled in managing client, regulatory, and suppliers and Internal Stakeholders
7. Integrity & Professionalism: Known for a high level of integrity, accountability, and dedication to excellence in execution.
8.  Excellent Communication: Fluent in English and French, with strong written and verbal communication skills.

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About TransAfrica Communications

TransAfrica Communications Limited (TrAC) is a licensed ISP headquartered in Kigali, Rwanda. The Company was founded in 2012 with the vision to Light Africa and bring premium internet to underserved communities. Today, the Company offers a suite of internet and connectivity services, along with cloud and data centre services to organisations operating within the countrys rapidly developing digital economy, leveraging both existing infrastructure and partnerships with global Tier 1 providers to deliver consistent and premium connectivity services. At TrAC, we believe in connecting people, powering businesses, and enabling digital transformation across Africa.


The Opportunity

We are seeking an exceptional and highly driven Sales Director to lead TrACs commercial growth and be a pivotal player in our journey. You will be instrumental in designing and executing a high-impact sales strategy across all customer segments residential (B2C), business (B2B), and wholesale. The ideal candidate will bring strategic thinking, strong telecom industry knowledge, and hands-on leadership to drive revenue growth, expand market share, and build a customer-focused sales culture.

Key Responsibilities

Sales Strategy & Leadership

• Develop and execute the company-wide sales strategy, aligned with corporate goals and market potential.
• Lead all commercial activities, including new customer acquisition, upselling, and customer retention.
• Identify and pursue opportunities for geographic and market segment expansion.

Team Management

• Recruit, train, lead, mentor, motivate and grow a high performing sales team across different channels: B2C, B2B, field sales, and key account management.
• Set performance targets, design incentive plans, and ensure team accountability.
• Foster a culture of high performance, collaboration, and customer obsession.

Market and Client Engagement

• Build relationships with corporate clients, real estate developers, SMEs, government entities, and partners.
• Represent TrAC in high-level sales negotiations, partnerships, and stakeholder engagements.
• Work with Marketing to align product positioning, pricing, and promotional strategies.
• Provide regular, insightful sales reports, analyses, and forecasts to senior management.
• Monitor market trends, competitor activities, and customer feedback to inform sales strategies and product development.
• Represent the company at industry events, conferences, and networking functions.

Revenue and Performance Management

• Drive consistent month-on-month revenue growth across all sales channels.
• Monitor and optimize sales processes, funnels, and KPIs using CRM tools and analytics.
• Identify risks, gaps, and new opportunities through performance reviews and market analysis.

Sales Operations & Optimization

• Collaborate with Product and Technical teams to ensure sales alignment with service delivery capabilities.
• Standardize pricing structures, proposals, and contracts to ensure consistency and profitability.
• Oversee sales tools, customer databases, and reporting frameworks.
  
  
  

Qualifications & Experience

• 4+ years in sales leadership roles, including experience in telecom/ISP ICT services.

• Strong understanding of internet solutions, enterprise connectivity, and B2C internet offerings.
• Bachelor’s degree in business, Marketing, Telecom Management, or a related field (MBA is a plus).
• Proven ability to drive commercial results and scale teams in a fast-moving market.
• Demonstrated experience in developing, implementing and optimizing pricing strategies and models.
• Excellent communication, negotiation, and people management skills.
  
  
  

Key Competencies

• Strategic thinker, implementer and leader
• Natural networker and proven closer
• Telecom Market Knowledge (Rwanda/East Africa)
• Team Building and Performance Management
• Sales Process and Pipeline Management
• Client Relationship and Stakeholder Management
• Analytical Thinking and Decision-Making
• Growth Mindset and Adaptability

Why Join TransAfrica Communications?

TrAC is at the forefront of Africas digital future. As Sales Director, you will shape how we connect communities, empower businesses, and lead the transformation of internet access in Rwanda and beyond. Join a bold and innovative team driving real impact through technology.

How to Apply

Interested candidates should submit their CV, cover letter, and three professional references through the following link:

Only shortlisted candidates will be contacted.

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Background Information

Job Title: Officer, Payroll and Reward

Department: Human Capital and Corporate Services

Reports to: Manager, Human Capital

Purpose of the Job:

To oversee and deliver accurate, timely, and compliant payroll services, manage competitive and equitable compensation and benefits programs, and ensure alignment of pay and reward strategies with business objectives. The role also drives HR budgeting, workforce analytics, reporting, compliance, and continuous improvement to support data-driven decision-making, transparency, and enhanced employee engagement, retention, and organizational performance.


Main Responsibilities of the Job:

• Payroll Management Lead the end-to-end payroll process, ensuring accuracy, statutory compliance, and timely salary disbursements.

• Compensation & Benefits Management Design, implement, and review pay structures, benefits programs, incentives, and recognition schemes aligned with market competitiveness and organizational goals.

• HR Budgeting & Financial Management Prepare and manage HR budgets, monitor cost efficiency, and ensure alignment with business financial strategies.

• Workforce Analytics Use HR metrics and analytics to assess workforce trends, pay equity, and reward effectiveness, providing insights for decision-making.

• Job Grading & Evaluation Develop, maintain, and implement job evaluation systems, ensuring roles are graded fairly and consistently to support pay equity and organizational structure.

• Reporting Produce regular and ad-hoc reports on payroll, benefits, costs, and workforce trends for management, audit, and regulatory compliance purposes.

• Compliance & Policy Development Ensure adherence to labor laws, tax regulations, and company policies, maintaining transparency and fairness in reward systems.

• Process & Systems Improvement Optimize payroll, reward, and reporting systems for greater accuracy, efficiency, and data integrity.

Performance indicators

• Payroll & benefits Accuracy Percentage of payroll & benefits processed without errors.

• Timeliness of Payroll & benefits Processing On-time processing rate.

• Compliance Rate Adherence to statutory and organizational regulations, policies and procedure.

• Cost Efficiency Variance between actual HR spend and approved HR budget.

• Employee Satisfaction with Payroll & Benefits Results from HR satisfaction surveys.

• Turnaround Time for Payroll & Benefits Queries Average resolution time for payroll & benefits related issues.

• Reward Competitiveness Positioning against market benchmarks.

• Reporting Timeliness & Accuracy Submission of complete and error-free reports by agreed deadlines

• Job Grading Accuracy & Consistency % of positions graded within agreed standards and timelines, with no disputes due to grading errors.
  
  
  

Working relationships

• Head, human capital and corporate support

• Heads of departments

• Regulatory bodies

Professional, academic qualifications and experience

• Bachelors degree in human resources, Finance, Accounting, or related field.

• Professional certification in payroll, compensation & benefits management is an advantage.

• 3-5 years of experience in HR operations with focus in payroll, compensation and benefits management.

• Experience with HRIS and payroll systems.
  
  
  

Core Competencies

• Compliance Understanding and applying labor laws, tax regulations, and internal policies.

• Data Management & Analysis Managing, interpreting, and presenting payroll and workforce data.

• Cost Management Budget preparation, monitoring, and cost control.

• Computer Literacy Proficiency in payroll systems, HRIS, and MS Office tools.

• Communication Skills Effective stakeholder engagement and information sharing.

• Compensation & Benefits Management

• HR Budgeting & Financial Management

• Payroll Management

• Workforce Analytics

• Understanding of Organization design concepts

• Knowledge of performance management frameworks

• Experience with execution of general HR Operations

• Remuneration and Job Evaluation Tool

• Contract Management

Behavioural  Competencies

• Adaptability Adjusting effectively to changing priorities and environments.

• Analytical Thinking Evaluating data and situations to make informed decisions.

• Proactive Problem Solving Anticipating and resolving issues before they escalate.

• Effective Communication Conveying information clearly and persuasively.

• Continuous Learning Actively seeking opportunities to improve skills and knowledge.

• Customer Centricity Delivering solutions that meet internal and external client needs.

• Delivery with Excellence Consistently achieving high standards in work outputs.

• Ethical Behavior Acting with integrity, fairness, and transparency.

• Optimizing Innovation Seeking and implementing creative and effective solutions.

• Planning and Organizing Structuring work to meet deadlines and priorities.

• Teamwork and Collaboration Working effectively with others to achieve shared goals.

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move.

Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwandans national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.


About You and The Role

Zipline has been serving the community all around Rwanda now for over 6 years! We have made a ton of progress growing a strong, mission-oriented team based in Kigali, Muhanga, and Kayonza. To ensure we can continue to set our teams up for success to serve our community & customers, we need to hire someone who has a deep knowledge of how to maintain a smart People system in Rwanda in areas such as: professional growth & development, partnering with senior leadership to strategize how our team grows, and be a strategic partner in benefits management.

Our goal as a People team is to provide a world class and consistent experience that builds confidence and trust for all employees as we scale quickly.

As a People Partner in Rwanda,You will become an expert in our business and become a strategic thought partner for our leaders that will help the business navigate through the growth ahead of us.


What You’ll Do

1. Become an expert on the business and the unique challenges Zipline faces as we continue to expand our business across Rwanda
2. Partner closely with Operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time
3. Act as a culture ambassador, emulating Ziplines values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management
4. Work closely with Leads on effective headcount planning and organizational design
5. Coach Leads regarding the importance of effective onboarding for new hires/internal transfers and holding leads accountable to developing these plans
6. Hold Leads accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback
7. Give direct feedback to leaders when they aren’t meeting Ziplines leadership expectations
8. Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process
9. Design intentional and scalable HR processes that work for our unique business
10. Help to keep Zipline compliant with labor laws and regulations
11. Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes
    
    
    

What You’ll Bring

1. 5-8 years of experience in a People or HR role
2. Ability to build strong relationships and earn trust at with team members all throughout the organization
3. Solid intuition on how to drive organization change in order to improve performance
4. Ability to spot and help solve humans working with humans’ problems
5. Physically accessible and approachable, there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the companys day-to-day affairs
6. Demonstrated ability to deliver hard messages to leaders directly
7. Able to cut through complex issues and find simple solutions
8. Has demonstrated a high level of discretion with sensitive people information
9. Can act impartially and objectively
10. Organized and dependable
11. Must have legal right to work in Rwanda
12. Ability to travel frequently to Muhanga and Kayonza and outside of the country
    
    
    

WHAT ELSE YOU NEED TO KNOW

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Click here to visit the website source

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwandans national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.


About You and The Role

As a procurement lead, you will be responsible for developing and executing sourcing strategies that ensure the timely, cost-effective, and compliant acquisition of goods and services. Your role bridges operational needs and strategic goals by aligning procurement decisions with business priorities, maintaining strong supplier relationships, and driving cost-saving initiatives without compromising quality or timelines.

If you are an organized self-starter who proactively recognizes problems and works collaboratively to solve them, then this could be the role for you! This role will be based in Kigali with regular travel to our distribution centers.


What You’ll Do

1. Procurement

1. Lead the procurement process required for company operations, including
2. equipment, supplies, and services.
3. Identify cost-saving opportunities through vendor negotiation, contract
4. management, and strategic sourcing initiatives.
5. Collaborate with internal stakeholders to understand procurement needs and
6. develop procurement strategies aligned with business objectives.
7. Ensure compliance with procurement policies and procedures, including vendor selection, evaluation, and contract management.
8. Experience with procurement workflow tools.
   
   
   

2. Vendor Management:

1. Build and maintain relationships with key suppliers and vendors, negotiating contracts and service agreements to ensure competitive pricing and quality standards.
2. Evaluate vendor performance regularly and implement improvement plans as necessary to optimize supplier relationships.
3. Monitor market trends and industry developments to identify potential new suppliers and opportunities for innovation and cost savings.
4. Compliance and Risk Management:
5. Ensure compliance with regulatory requirements and company policies related to procurement activities.
6. Identify and mitigate risks associated with procurement processes, implementing appropriate controls and contingency plans.
7. Collaborate with legal and compliance teams to address any legal or regulatory issues related to procurement.

What You’ll Bring

1. At Least 10 years of experience in procurement roles preferably in logistics or technology industries
2. Strong understanding of procurement best practices, and supply chain processes.
3. Proven ability to manage vendor relationships, negotiate contracts, and drive cost-saving initiatives.
4. Excellent communication, negotiation, and problem-solving skills.
5. Ability to work effectively in a fast-paced, dynamic environment and collaborate cross-functionally with internal and external stakeholders to achieve business objectives.
6. Strong data gathering and analytics and reporting skills. Ability to work efficiently with computing systems (Google Suite, Microsoft Office Suite, etc.)
7. Must have legal right to work in Rwanda
   
   
   

WHAT ELSE YOU NEED TO KNOW

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Click here to visit the website source