1.Office Administrator
Job Opportunities | Kigali, Rwanda
POSITIONÂ
OFFICE ADMINISTRATORÂ
| DEPARTMENTÂ Administration & Operations | LOCATIONÂ Kigali, Rwanda | EMPLOYMENTÂ Full-time |
| REPORTS TOÂ Administration & Operations Manager | EXPERIENCEÂ Minimum 2 years | DEADLINEÂ [30th November 2026Â ] |
ROLE PURPOSEÂ
Support smooth day-to-day office operations through administration, purchasing coordination, supplier follow-up, record keeping, facilities support and internal coordination.
SCOPE OF WORKÂ
- Handle daily office administration, document control, filing and shared records.
- Coordinate approved purchasing and procurement of office supplies, equipment, materials and services.
- Request quotations, maintain supplier records, compare basic commercial information and follow up orders and deliveries.
- Manage office supplies, stock records, inventory counts and replenishment requests.
- Coordinate meeting rooms, facilities, vehicles/drivers, maintenance, vendors and routine service requests.
- Prepare and maintain schedules, trackers, purchase records, inventory records and administrative reports.
- Support internal departments with approved forms, records, meeting arrangements and general coordination.
- Follow up assigned requests to completion and escalate unusual or sensitive matters when needed.
QUALIFICATIONS & EXPERIENCEÂ
Education: Diploma or equivalent qualification in Office Administration, Business Administration, Procurement, Operations, Business Support or a related field.
Experience: Minimum 2 years of relevant experience in administration, office operations, purchasing/procurement coordination or business support.
REQUIRED SKILLSÂ
- Office administration and coordination
- Google Sheets and Microsoft Excel
- Purchasing/procurement coordination
- Google Drive, shared folders and shared documents
- Supplier and vendor communication
- Email, Word/Google Docs and general office computer skills
- Inventory and document management
- Strong organization, follow-up and attention to detail
LANGUAGEÂ
Working English and fluent Kinyarwanda. Mandarin Chinese is an added advantage.
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DIGITAL SKILLS Â All applicants should be comfortable with Google Sheets, Microsoft Excel, Google Drive/shared folders, email, document creation and accurate electronic record keeping.
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2. Accountant
Job Opportunities | Kigali, Rwanda
POSITIONÂ
ACCOUNTANTÂ
| DEPARTMENTÂ Finance | LOCATIONÂ Kigali, Rwanda | EMPLOYMENTÂ Full-time |
| REPORTS TOÂ Finance / Accounting Manager | EXPERIENCEÂ Minimum 2 years | DEADLINEÂ [30th November 2026Â ] |
ROLE PURPOSEÂ
Maintain accurate financial records and manage accounting, tax and payroll-related work while supporting statutory compliance, reconciliations and month-end reporting.
SCOPE OF WORKÂ
- Maintain the general ledger, journals and supporting accounting schedules.
- Manage accounts payable, accounts receivable, expense records and bank/control-account reconciliations.
- Review invoices, payment requests, coding, approvals and supporting documents before processing.
- Calculate payroll based on approved HR records, including salaries, allowances, deductions and applicable statutory amounts.
- Calculate and prepare PAYE, RSSB, VAT, withholding tax and other applicable Rwanda tax/statutory obligations.
- Support RRA, RSSB and EBM processes and maintain complete supporting documentation.
- Complete month-end closing activities, reconciliations, schedules and management reporting.
- Maintain audit-ready records and escalate material discrepancies, compliance risks or control issues.
QUALIFICATIONS & EXPERIENCEÂ
Education: Bachelor’s degree in Accounting, Finance or a related field, or equivalent recognized accounting training with demonstrated capability.
Experience: Minimum 2 years of relevant accounting or finance experience, preferably including payroll, taxation, reconciliations, AP/AR and month-end activities.
REQUIRED SKILLSÂ
- General ledger, journals and reconciliations
- Month-end closing and reporting
- AP/AR and payment controls
- Advanced Microsoft Excel and strong Google Sheets
- Payroll calculation
- Google Drive and shared finance files
- Rwanda tax, PAYE, RSSB and EBM
- Accuracy, analytical ability, integrity and confidentiality
LANGUAGEÂ
Working English and Kinyarwanda sufficient for local business, statutory, employee and vendor communication.
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DIGITAL SKILLS Â All applicants should be comfortable with Google Sheets, Microsoft Excel, Google Drive/shared folders, email, document creation and accurate electronic record keeping |
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3. Customer Support Representative
CUSTOMER SUPPORT REPRESENTATIVE Customer communication, case handling and BPO support
DEPARTMENTÂ
Customer Support / Operations
EMPLOYMENTÂ
Full-time
Application deadline: 30th November 2026
Role SummaryÂ
LOCATIONÂ
Kigali, Rwanda
REPORTS TOÂ
Customer Support Manager
Provide accurate, professional and timely customer support on behalf of company clients. Understand customer issues, provide approved information and solutions, maintain accurate case records, protect customer information and escalate matters outside authorized scope.
Key ResponsibilitiesÂ
- Serve as a primary point of contact and identify the customer’s actual issue using clear questions and active listening.
- Communicate clearly, professionally and respectfully with customers.
- Provide accurate information and approved solutions using current scripts, knowledge articles, product/process rules and authorized system access.
- Resolve eligible issues at first contact where possible; otherwise escalate with complete evidence and appropriate urgency.
- Record customer interactions, actions taken, commitments, case status and follow-up requirements accurately.
- Follow up unresolved cases until closure or formal transfer and maintain clear handover information.
- Handle difficult or sensitive customer situations professionally and support service recovery.
- Complete required customer authentication and follow privacy, data-protection and applicable fraud/KYC/AML/account-risk procedures.
- Use only approved client systems, scripts, processes and permissions; never make client-reserved decisions independently.
- Support quality reviews, identify recurring service issues and contribute to improvements in scripts, procedures and knowledge materials.
Required SkillsÂ
Strong customer-service orientation, active listening, fluent spoken and written English, clear communication, patience, problem solving, accurate record keeping, attention to detail, good escalation judgment, ability to work under pressure, confidentiality and teamwork.
LanguageÂ
Fluent working English is required. Kinyarwanda is not required for this position.
Computer & Digital SkillsÂ
Must be comfortable working on a computer throughout the day.
Required: Microsoft Excel, Google Sheets, Google Drive/shared files, Word/Google Docs, professional email, internet browsers, multiple tabs/systems, CRM/ticketing/case management tools, digital knowledge bases, accurate data entry and electronic record keeping.
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4. HR Officer
Job Opportunities | Kigali, Rwanda
POSITIONÂ
HR OFFICERÂ
| DEPARTMENTÂ Human Resources | LOCATIONÂ Kigali, Rwanda | EMPLOYMENTÂ Full-time |
| REPORTS TOÂ HR Manager | EXPERIENCEÂ Minimum 2 years | DEADLINEÂ [I30th November 2026] |
ROLE PURPOSEÂ
Support recruitment and employee administration through interview coordination, accurate employee records, attendance/leave tracking, onboarding, probation and HR reporting.
SCOPE OF WORKÂ
- Prepare and coordinate approved job advertisements and maintain candidate application records.
- Support CV screening and arrange interviews between candidates and interviewers.
- Prepare interview schedules, candidate lists, interview forms and recruitment documentation.
- Maintain complete and confidential employee files, contracts, onboarding, probation, transfer and offboarding records.
- Maintain attendance, leave, absence, overtime and other employee records accurately.
- Prepare approved payroll-input records and provide them to Accounting/Finance before payroll cut-off.
- Track probation deadlines, evaluations, employee acknowledgements and required HR follow-up.
- Maintain HR trackers and reports using Google Sheets/Excel and organize shared HR files with appropriate access.
QUALIFICATIONS & EXPERIENCEÂ
Education: Bachelor’s degree in Human Resources, Business Administration or a related field preferred. Equivalent demonstrated HR capability may also be considered.
Experience: Minimum 2 years of relevant experience in Human Resources, recruitment coordination, HR administration or employee-record management.
REQUIRED SKILLSÂ
- Recruitment and interview coordination
- Onboarding, probation and offboarding coordination
- Employee-file and contract administration
- HR reporting and confidential document management
- Attendance and leave records
- Microsoft Excel and Google Sheets
- Payroll-input record preparation (not payroll calculation)
- Google Drive, shared folders, email and strong general computer skills
LANGUAGEÂ
Working English and fluent Kinyarwanda, with professional written and verbal communication skills.
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DIGITAL SKILLSÂ All applicants should be comfortable with Google Sheets, Microsoft Excel, Google Drive/shared folders, email, document creation and accurate electronic record keeping |
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