Project Analysts (2)

Job Purpose:

The Project Analyst will play a key role in supporting and coordinating project management activities within the PMO unit. This position involves working with cross-functional teams to ensure projects are delivered on time, within scope, within the approved budget and in alignment with the bank’s strategic goals. The responsibilities include supporting the project manager with overseeing and coordinating projects, contributing to project planning, preparing, and maintaining documentation, reviewing contracts and financials, analyzing and monitoring project activities, and evaluating the overall project

Main Responsibilities:

• Assist in planning, executing and monitoring of the projects, ensuring adherence to timelines, budgets, scope and quality standards, and overall strategy.
• Conduct research and provide data analysis for approved projects to support decision-making and project planning.
• Monitor and evaluate the overall project. Track project progress, identify potential risks, problems and shortfalls and propose solutions to mitigate delays or issues.
• Establishing key performance indicators. Analyzing project data and producing insights to optimize performance.
• Collaborate with various departments (e.g IT, Finance, Operations, business) to get project requirements and ensure alignment with business objectives.
• Ensure compliance with relevant banking regulations, policies, and standards during project implementation.
• Contribute to process improvement initiatives within the project management framework.
• Prepare, review, and maintain project documentation and reports on project milestones, deliverables and outcomes.
• Maintains project assets, communications and databases
• Maintaining project contracts and financials.
  
  
  

Daily Responsibilities:

• Assist with planning
• Keep the project calendar up to date
• Track projects Offer suggestions to improve efficiencies
• Maintain compliance regulations and Policies
• Assess employee performance
• Help set up project meetings and handle the minute-taking at meetings
• Creates, manages and distributes project reports
• Evaluates and monitors project progress.
• Reviews and reports on project budget
• Performs regular project analysis.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in project management, or any business related.
• Professional qualification Project management/PMI/Prince2
• Three (3) Years’ experience in category management, Project management, Banking operations and stakeholder management
• Master’s Degree is an added advantage

Solutions Architect

Job Purpose:

The job holder will be responsible for solution-level reviews recommendations, and analysis of their impact on the overall business goals and outcomes. The holder of this position leverages their profound knowledge of available technologies to suggest the best solution according to the incoming requirements and existing environment. The key deliverable of this role is to provide a set of technological solutions and the strategy of their implementation.

Main Responsibilities:

• Analyzing enterprise specifics – Facilitate the identification and analysis of the Bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements.
• Analyzing and documenting requirements- Elicit business requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Setting the collaboration framework- Liaise with the Business subject matter experts in the development of business architectural framework developing a clear roadmap of Business solutions.
• Analyzing the technology environment- Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
• Controlling solution development-Participate in solution developments to ensure technical and business requirements are adhered to.
• Supporting project management- Provide architectural oversight of projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
• Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts
• Translates strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Build and maintain repository for deliverables, methodologies, and business development documents
• Ability to independently facilitate discussions with groups of diverse stakeholders and manage the flow of conversation while driving to meet business objectives.
• Ability to independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Information Technology, Computer Science, Computer
• Professional qualification CBAPITIL
• Design Thinking & Innovation Project Management – PRINCEII
• Minimum Five (5) years of experience

Manager Solution Architect

Job Purpose:

The holder of the role will be responsible for leading a team of solution and data architects and will be responsible for solution-level decisions and analysis of their impact on the overall business goals and outcomes. The holder of this position leverages their knowledge of available technologies to propose the best solution to address the business requirements within the context of the existing technology environment. The key deliverable of this role is to provide specifications for technological solutions and the strategy for their implementation.

Main Responsibilities:

• Analyzing enterprise specifics – Facilitate the identification, analysis and consideration of the Bank’s business drivers, information needs, technical capability needs, architecture requirements & constraints for the delivery of future proof solutions to the enterprise.
• Analyzing and documenting requirements – Elicit business requirements through interviews, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Setting the collaboration framework – Liaise with the Business subject matter experts in the development of clear roadmaps for Business solutions.
• Manage, lead and mentor Solution Architects and Business Analysts in their day-to-day work deliverables and professional development
• Participating in technology selection – Participate in identifying fit for purpose technologies solutions for the Bank
• Analyzing the technology environment – Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
• Controlling solution development – Participate in solution developments to ensure technical and business requirements are adhered to with minimal technical debt.
• Supporting project management – Provide architectural oversight in projects ensuring that requirements are aligned with business strategies and guard railed within the approved architecture roadmap/frameworks
• Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts
• Translates strategic initiatives into delivery-focused technology change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Lead effort to work with business leaders to identify business capability needs and IT integration
• Build and maintain repository for architecture deliverables, methodologies, frameworks, design patterns and decisions.
• Ability to independently manage competing interests and requirements while leading stakeholders to objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in bachelor’s degree in computer science, Computer Engineering, Information Technology or a related field of study.
• Professional qualification CBAP, TOGAF
• Minimum Five (5) years of experience

API Gateway Developer

Job Purpose:

The API Gateway Developer will be responsible for leading the design, development, and deployment of large-scale complex software solutions at an API Gateway level. These applications are often high-volume mission critical systems and will provide an exposure to a broad range of technologies across all layers of architecture in JAVA API development, RedHat Integrations, Cloud and DevOps practice. The person will work independently or collaborate with teams across the development unit to understand the functional requirements and translate them into shippable products.

Main Responsibilities:

• Evaluate and making decision on credit facility proposals within delegated lending limit (new, renewals, one offs, permanent, amendments, cancellations) received from Corporate and Retail business units in line with specific credit guidelines as set within existing BPR Credit policy/manual/product documents, BNR Prudential guidelines, understanding of market, industry, economic factors, financial statements and recommending those beyond DLA for consideration while ensuring compliance with set TAT, SLAs and quality standards
• Perform Continuous Integration (CI) / Continuous Deployment (CD) and DevOps transformation initiatives under the guidance of Enterprise architect.
• Develop and create API configurations, Swagger services, and systems integrations on the bank’s integrations middleware stack using JAVA and RedHat Integration technologies & tools to drive business.
• Responsible for designing, implementing API solutions, configuration and manage day-to-day operations of the enterprise API Gateway and building APIs that ensure security, usability, and reliability on WSO2.
• Monitor the gateway performance and troubleshoot issues with application/channels teams, providing support to Business As Usual (BAU) Teams
• Work closely with product owners, business analysts, and solution architects during requirements engineering phase to understand and document functional and non-functional requirements.
• Work together with Enterprise Architecture teams to analyse product requirements and design best-fit architectures and solutions guided by BPR policies and industry best practices and standards.
• Identify, champion, and implement innovative solutions that exploit existing business opportunities and mitigate existing risks.
• Accountable for development and timely delivery of quality applications and software solutions from requirements definition, review of solution design (SDD) and interface specification documents (ISD), user test planning and review, defect tracking, and ensuring closure project.
• Specify and ensure application controls are incorporated during design of the software to check on risk exposure.
• Responsible for the system administration of WSO2 API Gateway test and development environment. Also, acts as 3rd level administrator for the WSO2 Gateway production environment.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Bachelor of Business Admin.

Bachelor’s degree Computer Science or Another related field

Professional qualification:

• DevOps tools e.g. Jenkins/Ansible etc.
• Certification in Cloud technologies e.g. Kubernetes,
• Minimum Five (5) years of experience

Manager – Systems and cloud Infrastructure

Job Purpose:

The position holder will act as the team leader of a team of hardware and cloud experts in charge of infrastructure including Servers, Storage, SAN, Operating Systems, Active Directory, virtualization, and containerization. The position holder will also provide expertise in planning and operations of systems infrastructure that is composed of diverse technologies running on Servers, Storage, SAN, Operating Systems.

Main Responsibilities:

• Lead a team of cloud and system engineers maintaining BPR systems infrastructure that includes Storages, IBM LinuxOne Servers, Hyper-V and VMWare Virtualization, containerization, Load balancer (F5) and systems running on diverse technologies such as RedHat OpenShift (OCP) and RedHat Fuse.
• Lead the design, implementation, and management of the bank’s systems and cloud infrastructure, ensuring its stability, reliability, and security.
• Collaborate with cross-functional teams to understand business requirements and ensure that systems and cloud infrastructure solutions align with the bank’s operational needs.
• Collaborate with vendors and third-party service providers to evaluate and procure infrastructure solutions, negotiate contracts, and manage vendor relationships.
• Implement and enforce security measures to protect systems and cloud infrastructure, including access controls, encryption, vulnerability management, and disaster recovery plans.
• Service Quality Management by ensuring systems Infrastructure platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
• Accountable for building, maintaining, and supporting high-performance, fault-tolerant, scalable, and distributed Platform as a Service systems with Kubernetes and Kubernetes flavors such as Openshift and middleware platforms.
• Manage the bank’s virtualized environments, including virtual machines, storage, and networks, to ensure efficient resource utilization and scalability.
• Implement technically strategic solutions for Server and Storage solutions to meet the Bank’s business needs for today and in the future.
• Monitor system performance and proactively identify and resolve issues, ensuring high availability and optimal performance of critical banking systems and applications.
• Develop and maintain systems infrastructure documentation and action plans including policies and procedures, disaster recovery plans, user guides and best practices that relate to systems platforms in the bank.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Bachelor of Business Admin.

Bachelor’s degree in ICT related field or Electrical Engineering;

• Professional qualification:
• VMware (VCP), Any Storage certification, Microsoft MSCE, RHCSA/RHCE, Kubernetes or Openshift, AWS or Azure Architect/SysOps,
• CI/CD, DevOps, Automation certifications
• Minimum Five (5) years of experience

Agency and Card Systems Support Engineer (1)

Job Purpose:

The Agency and Card Systems Support Engineer primary role is to provide support for the entire Cards, Merchants, ATM terminals and Agency portfolio of the bank. The primary purpose is to attend to day-to-day incidents and user queries to ensure management of Cards, Merchant, ATM terminals and Agency business ecosystem is available on 24/7-hour basis. The portfolio of Cards, Merchants, ATM terminals and Agency includes:

To provide first level support and incident management regarding Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.

Technical support of BPR Agency banking, debit, credit, prepaid cards, ATM machines, Multipasso, and online card payment systems.

Ensure effective configurations and support of all BPR ATM machines, and/or Merchants POS infrastructure.

Ensure Effective functioning, availability, and support of all BPR ATMs, POS, Merchants, and Agency to ensure customers are able to transact 24/7.

Effective support, and availability of all Card settlement reports from all Card schemes to ensure smooth operation of the bank processes.

Ensure efficient file transfer between Card systems and other peripheral systems and the core banking system.

Main Responsibilities:

• Develop systems and systems Providing technical first level support for the Bank’s digital channels namely: Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.
• Configuring products and parameters in the Card Management Systems, POS and Agency Banking systems.
• Provide support in projects involving cards, ATMs, agency, POS and deployment of approved changes.
• Ensuring timely processing of related MIS reports to users.
• Performing the daily BAU tasks by ensuring prompt resolution of issues and service desk tickets assigned.
• Performing core systems administration tasks that include, but not limited to, maintaining an inventory of systems, patch management and security attestation of authorized users.
• Participating in the Development of POS, Agency Banking systems and card systems’ business continuity plans; ensuring that the systems are up to date and are available in the secondary site in the event of a Disaster Recovery.
• Implementation of digital channels solutions as per the Bank’s strategies and collaborating with business lines to execute on delivery of Digital strategies.
• Escalating 3rd level support issues to system vendors for expert-level support.
• Performing system upgrades and apply system patches promptly received from system vendors.
• Ensuring 24/7 availability of the systems as required by users.

Educational qualifications and work experience: Bachelor’s degree In Information Technology, Computer Science, Computer Engineering or related field


Professional qualification:

• Any IT or Digital banking related
• Minimum Three (3) years of experience

Job Purpose:

To provide managerial oversight over operational processes and suspense accounts that facilitate digital payments services for BPR bank Rwanda plc. The role provides operational support for Digital Banking Business in discharging its core function of enabling digital payments services to achieve high levels of Customer Excellence on IMTs, Mobile and billers.

Main Responsibilities:

• Effective management of exceptions processing and settlement for digital payments services which include B2C; C2B; IMT; bills payments and any new digital money services for BPR Bank Rwanda Plc to ensure prompt and accurate processing of all the transactions to mitigate operational risks and achieve the stipulated TAT guidelines and SLAs to deliver superior Customer Excellence.
• Management and resolution of all customer enquiries from branches routed through ECRM and other channels within the stipulated TAT and guidelines.
• Identify opportunities for continuous improvement (CI) and drive the review of Digital payments transaction processes under Digital Operations and implement best in class service resolution initiatives such as Robotics and automation to drive efficiency and productivity.
• Participate in implementation of new digital products and services to ensure operations and process alignment for seamless processing and suspense account management.
• Provision of daily performance reports and regular periodic reports on the Digital payments’ transaction processes. Monitor transaction volume trends and plan for adequate capacity to ensure achievement of SLAs in exceptions processing and customer complaints resolution.
• Manage Audit issues and Implement recommendations to ensure all the Issues are closed as per agreed timelines.
• Maintain key relationships for stakeholders involved in the Digital payments operations processes which include correspondent banks, customer experience, Retail IMT, MTN Rwanda, Airtel Rwanda, IMT partners and subagents, Forensics, risk and compliance teams.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in any related field
• Masters degree in business-related filed
• Three Years minimum experience in Banking Suspense account management and people management.

Job Purpose:

The Operations Excellence Manager will proactively oversee the bank’s efficiency and compliance to internal and external governance within the Operations Department. The role’s primary goal is to identify and mitigate operational risks while ensuring that all units and systems within the operations department run smoothly and meet the bank’s policies and regulatory standards.

Main Responsibilities:

• Develop and Maintain Standards: Regularly review and update Operations department standards and procedures to ensure they are current, efficient, and adhered to.
• Compliance and Risk Management: Conduct continuous monitoring of operational and regulatory compliance, including AML (Anti-Money Laundering), KYC (Know Your Customer) policies, and Consumer Protection Law. Serve as the primary contact for internal and external auditors and as the risk champion, ensuring all audit and risk findings are addressed in a timely manner.
• Fraud Prevention: Implement and monitor specific checks to prevent fraud, such as dual controls for high-risk transactions, periodic surprise cash counts, and a review of user access rights.
• Reporting and Analysis: Prepare and share reports with management on operational risks (Risk Register, DORCO, RCSA), audit closure rates, unit service level agreements (SLAs), and compliance with standard operating procedures (SOPs).
• Change Management: Ensure new processes and procedures are communicated and implemented effectively. Monitor adoption rates and gather staff feedback to refine new processes and achieve tangible improvements.
• Set clear goals for direct reports, conduct regular performance appraisals, and provide ongoing mentorship to foster professional growth.
• Develop and deliver training programs on new operational procedures, systems, and compliance updates. Monitor staff competency levels and ensure all team members have the necessary skills to perform their roles effectively.
• Conduct regular review of Operation SOPs and recommend changes to improve efficiency, TAT improvement and customer satisfaction Serve as the main point of contact for operational matters for all internal stakeholders (e.g., IT, Finance, Digital Banking). This ensures seamless coordination and quick resolution of cross-functional issues.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Banking/ Business studies/ Finance
• Professional qualification in Finance/Risk or Compliance
• Four Years (4) minimum experience in Banking Operations, Operational Risk and reconciliation.

Job Purpose:

The IT Applications Support Engineer primary role is to provide support, ensure the availability of Banks software applications and to make recommendations on software applications. The role also covers the efficient functioning and day to day running of the business applications such as BPlus, EAPS, Custody, Sybrin, REUTERS, MTS, Swift Alliance, File Mover tools, Credit Quest, E-procurement, MQFT, Gregora, AML, CMS, FDI, AML, Voyager, SDA, shareholders, Ejo heza, Oracle Fusion, E-statement, etc. The portfolio of IT Applications Support Engineer includes:

• To provide 1st level support and incident management regarding bank system applications. • Technical support of BPR application systems; Bplus, Sybrin, SWIFT Alliance, MQFT, File Mover, Custody, SDA, EAPS, Credit quest, REUTERS, MTSI, ntellimatch, Voyager, FDI, AML, E-procurement, CMS, Shareholders, Gregora, E-statement, Ejo heza, Oracle Fusion, etc. • Ensure effective configurations, and support of all BPR applications. • Ensure Effective functioning, availability, and support of all BPR applications to ensure customers are able to transact 24/7. • Effective support, and availability of all bank applications to ensure smooth operation of the bank processes. • Ensure efficient file transfer among different applications and other peripheral systems and the core banking system.

Main Responsibilities:

• Monitor IT applications uptime and communicate accordingly in case of service interruption.
• Assist the IT Applications support manager in Planning and reviewing the work plan for Applications Support team.
• Implement system changes through automation, process change, management solutions and training.
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• awareness among users and support staff from branches on utilization of the IT applications.
• Develops business continuance scenarios, contingency and disaster recovery plans for central and distributed systems to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Implements policies and procedures for business continuance and disaster recovery plans.
• Responsible for researching, developing, and implementing testing methods and procedures. Ensures that products meet the highest quality standards

Monitors and reports on defects.

• Attend to ECRM and ITSM incidents, Requests, and changes.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree In Information Technology, Computer Science, Computer Engineering or related field.
• Professional qualification: Any IT or Digital banking related
• Minimum Three (3) years of experience

Enterprise Java Integrations Developer (2)

Job Purpose:

The Enterprise Java Developer will be responsible for leading the design, development, and deployment of large-scale complex software solutions at an enterprise level. These applications are often high-volume mission critical systems and will provide exposure to a broad range of technologies across all layers of architecture in JAVA, RedHat Integrations, Cloud and DevOps practice. The person will work independently or collaborate with teams across the development organization to understand the functional requirements and translate them into shippable products. In addition, he/she will be part of the technical leadership in many projects and a thought leader in the integrations and software development practice

Main Responsibilities:

• Develop systems and systems integrations on the bank’s integrations middleware stack using JAVA and RedHat Integration technologies and tools to drive business.
• Develop Spring Boot and Camel Java Microservices in a Microservice Architecture
• Support Continuous Integration (CI) / Continuous Deployment (CD) and DevOps transformation initiatives under the guidance of Enterprise architect.

Work with DevOps, API Gateway, and infrastructure teams in developing/building/packaging/deployment applications for new and existing projects.

• Work with various IT teams to automate manual release/build related activities utilizing DevOps principles.
• Setup/Configuration/Administration of code Repositories like Git, Azure Repos etc.
• Working with test engineers to generate automate testing plans and configurations using Selenium, SonarQube, JUNIT etc.
• Accountable for development and timely delivery of quality applications and software solutions from requirements definition, review of solution design (SDD) and interface specification documents (ISD), user test planning and review, defect tracking, and ensuring closure project.
• Analyze and fi
• x software applications bugs and defects and contributes towards ensuring high availability, scalability, fault tolerance and resilience of production solutions and applications.

Design, develop unit test plans and perform unit and scenario testing for application code bases. Work with technology operations and support teams to handover system support skills and documentation and formulate OLA agreements with level 3 support


Educational qualifications and work experience:

• Bachelor’s degree in Bachelor of Business Admin.
• Bachelor’s degree in Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or a related field of study.
• Professional qualification, Java programming
• DevOps tools
• e.g. Jenkins/Ansible etc.
• Certification in Cloud technologies e.g. Kubernetes, OpenShift etc
• Minimum Four (4) years of experience

Digital Channels Support Engineer – Middleware

Job Purpose:

The primary role of the Digital Channels Support Engineer is to provide first level technical support and coordinate the banks Channels and other emerging channels initiatives. The Engineer must demonstrate a strong understanding of and high regard for the Digital channels’ middleware and integrations – MobiBridge, Daraja, Interswitch, DCE, C2BB2C Engine, ATM bridges, MQFT, Sync Apps, IB Bulk, OCP & WSO2. Mobile and other emerging channels – as a business delivery channel for the Bank’s corporate and retail customers as well as for online merchant services. The position requires someone with experience and expertise in middleware based financial systems technologies as well as SMS and USSD connectivity. The person should have a good grasp of emerging channel technologies. The portfolio of Digital Channels Support Engineer includes:

• Ensure Effective functioning, availability, and support of all BPR integrations which includes: DCE, OCP, WSO2 GATEWAY, C2BB2C Engine, Interswitch, Daraja, Mobi-Bridge, ATM-Bridge, Mob loan, Host-to-host Integrations, Sync-Engine, Data-power Management, Internet bank and Internet banking bulk engine, BPR Mobile and Ibank App, BPR USSD, Third party Integrations, and MQFT.

• Ensure Effective functioning, availability, and support of all BPR integrations to ensure customers can transact 24/7.

• Effective management, support, and availability of all banks’ channel related certificate to ensure smooth operation of the bank processes. • Ensure proper maintenance and configuration of third part certificates and end points.

• Responsible for ensuring timely upgrades and patch management of the Applications systems. • Keeping track of BAU tasks, such as tracking systems and user related issues and attending to them promptly.

Main Responsibilities:

• Provide technical support for Mobibridge, Daraja, Interswitch, DCE, C2BB2C Engine, ATM bridges, MQFT, Sync Apps, IB Bulk, OCP & WSO2, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies.
• Continuously analyze user requirements to develop and provide solutions.
• Enhance and develop new channels for delivering services to customers.
• Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.
• Ensure compliance of SLAs.
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree In Bachelor’s Degree in IT or Computer Science Related fields.
• Professional qualification: ITIL
• Minimum Four (4) years of experience

Job Purpose:

: Responsible for delivery of individual projects or small-scale programs; from initial ideation through to completion; co-ordination of people, processes and change process to deliver projects on time, within budget and with the desired outcomes aligned to objectives; and minimize all potential disruption while facilitating a successful change implementation.

Main Responsibilities:

• Define project objectives, scope, roles & responsibilities
• Define resource requirements and managing resource availability & allocation – both internal and third party

Define resource requirements and managing resource availability & allocation – both internal and third party

• Manage requirements and track spend to deliver project on budget
• Manage the relationship and communication with the all project stakeholders
• Manage the dependencies within the project
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Drive adoption and proficiency of changes within the organization in compliance with client’s Change Management methodologies
• Identify Risks, Assumptions, Issues, Dependences (RAID) and mitigate them so that it does not impact successful delivery of projects
• Use project management tools to plan, monitor and regularly report to project team and stakeholders on progress in order to deliver within defined constraints
• Reporting program at regular intervals to the Project Executive
• Champion adoption of project methodologies i.e. PRINCE2, Agile
  
  
  

Educational qualifications and work experience:

• Bachelor’s degree in Bachelor of Business Admin.
• Bachelor’s degree in Bachelor of Science (BSc.)/ BA in a Business-Related Degree.
• Possession of Professional Qualifications in Project Management, certifications are preferred, (APM, PMI, Scrum, PRINCE2, ITIL etc.), Change Management, Certifications (Change, Management Practitioner, Change Management Foundation, Certificate, CMS, CCMF, CCMP) Six Sigma CBAP
• Minimum Five (5) years of experience

Click here to visit the website source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

Job Purpose:

To ensure that all new facilities have been accurately booked as approved and remedial actions are immediately implemented for the exceptions met during the daily call overs as well as to ensure that all suspense and liquidation accounts related to the Credit Operations Unit (COU) transactions are monitored and reconciled on a daily basis. This position works closely with the disbursement team to ensure the accuracy in booking, collections of credit revenues and to make sure that follow-up mechanisms on remedial actions are swiftly implemented.

To produce reconciliation reports for all suspense and liquidation accounts under credit operations unit

Assign tasks and monitor and performance of early repayment and control officer under supervision

Main Responsibilities:

• To ensure that booked facilities are reviewed to ascertain the accuracy of all terms and conditions and ensure that all credit revenues have been collected
• To report exceptions encountered during the post-disbursement checks and ensure that remedial actions are immediately implemented
• To share the status of suspense/liquidation accounts related to the COU transactions with stake holders
• To follow-up and share updated reports of staff loan instalments with Finance
• To maintain and update the Credit Operations Unit Risk Control Self-assessment
• To assist in the resolution of Credit auditing issues
• Assign tasks to staff under supervision and monitor their performance
• Any other duties that may be assigned to him/her by the supervisor
  
  
  

Daily Responsibilities:

• To ensure daily call overs for the newly booked facilities (systematic checking of amount disbursed, interest rate, tenor, fees to be collected ….etc.) are conducted on daily basis
• To ensure report on daily returns of suspense/liquidation accounts related to COU transactions are done on daily basis
• To report exceptions encountered during the call overs to the credit Operations managers and ensure remedial actions are immediately implemented

To produce and share the revenue assurance report to his/her supervisor on daily/Weekly/Monthly basis

• To produce and share the revenue assurance report to his/her supervisor on daily/Weekly/Monthly basis
• Performance monitoring and mentoring of staff under supervision
• Any other duties that may be assigned to him/her by the supervisor
  
  
  

Educational qualifications and work experience:

Bachelors Degree in Accounting, Finance, Economics other related

• Professional Qualifications CPA
• Masters Degree in Accounting, Finance other related
• Minimum No of Years Experience Required 4 years

Click here to visit the website source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

• JOB TITLE:                        Aircraft Loader
• DEPARTMENT:                Ground Services
• DUTY STATION:               Kamembe Airport
  
  
  

Job Purpose

The Aircraft Loader is responsible for planning and conducting aircraft loading and offloading operations as directed by the ramp team leader. The Aircraft Loaders shall ensure that operations are conducted in a safe and secure environment in accordance with the airport authorities and customer airlines’ requirements.

Key Duties & Responsibilities;

• It is a discretion of management that aircraft loader will physically handle cargo and baggage in their daily duties;
• To ensure efficient and secure handling to comply with SLAs;
• Reports security threats and incidents that occurred during daily operations;
• Reports safety and any hazard incidents identified during daily operations to the team leader;
•  To observe /adopt safe working practices & ensure a safe working environment;
• To maintain required levels of certification to ensure safe and effective handling of cargo/baggage;

Desired Profile: Required Education, Experience, and Abilities:

• ‘’A’’ Level minimum;
• Candidate must not be under 24 years and not above 30 years of age
• Candidate must be physically
  
  
  

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is October 01, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Click here to visit the website source

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

• Job Title:            Sales & Ticketing Agent
• Reports to          Ticketing Supervisor
• Department:     Commercial
• Duty Station:     Bujumbura, Burundi
  
  
  

Job Purpose

The Customer Services Agent is responsible for providing excellent service to customers in terms of ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.

Key Duties and Responsibilities

• Do reservations and ticketing for all WB clients to generate sales;
• Fare quotes to all WB clients to provide the best applicable fares and generate sales
• Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
• Printing and reconciling of sales returns to accounts for daily sales;
• Promote WB products and services to create awareness and generate sales and revenue;
• Promote direct telephone sales to reduce distribution costs and generate sales.
  
  
  

Desired Profile: Required education, Experience, and Abilities

• Bachelor’s degree in Travel & Tourism, Business, Sales, Marketing, or a related field
• At least 2 years of experience in a travel agency;
• English (Spoken: Fluent, Written: Excellent);
• Knowledge of French will be an added advantage;
• Customer focus;
• Good communication skills;
• Pleasant personality/approachable;
• Advanced Computer Skills.
  
  
  

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 28, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Click here to visit the website source

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

At RwandAir, we’re not just flying — we’re reimagining what it means to be Africa’s most customer-loved airline. We are looking for a visionary, commercially sharp, and execution-driven Head of Procurement to lead our procurement strategy into the future.

This role is about building something that matters — modernizing procurement systems, embedding strategic sourcing, and driving real commercial value in a mission-critical function that touches every part of our operation — from fuel to catering, aircraft parts to IT systems.

Job Title: Head, Procurement

Reports to: Chief Finance Officer

Department: FINANCE

Duty Station: Kigali International Airport (KIA)

The Role:

The Head of Procurement is responsible to lead and transform RwandAir’s procurement function to ensure transparent, cost-effective, and strategic sourcing of goods and services across the organization. The role ensures alignment of procurement activities with corporate strategy, optimizes vendor performance, and supports cost discipline within a regulated and safety-sensitive aviation environment. The role plays a key operational and advisory function within the Procurement team during a period of organizational transformation.

As Head of Procurement, you will lead a dynamic portfolio spanning with clear focus on:

• Lead end-to-end procurement transformation across all categories — direct and indirect.
• Shape and execute procurement strategy aligned with enterprise-wide cost and value objectives.
• Build and empower a lean, agile, and accountable procurement team.
• Redesign procurement processes and governance in line with global standards.
• Partner closely with Finance, Operations, Legal, and Commercial teams to drive value and compliance.
• Bring strategic thinking, negotiation mastery, and a sharp eye for risk and opportunity.

1. Key Duties and Responsibilities;

• Develop and execute a strategic procurement roadmap aligned with RwandAir’s transformation, growth, and operational excellence objectives.
• Establish robust governance, policies, and compliance mechanisms to ensure transparent, ethical, and audit-compliant procurement processes.
• Lead strategic sourcing initiatives to deliver value for money, long-term supplier partnerships, and total cost of ownership optimization.
• Advise executive management and the Board on procurement trends, risks, and opportunities impacting operational sustainability.
• Manage all procurement activities including tendering, vendor selection, contract negotiation, and performance management.
• Direct the development and negotiation of complex agreements with suppliers encompassing key program specifications and functional objectives.
• Implement category management and spend analysis frameworks to optimize sourcing and supplier consolidation.
• Ensure compliance with national and international procurement regulations, especially in aviation safety and technical sourcing.
• Lead procurement digitization and ERP integration to improve process efficiency and visibility.
• Oversee high-value and strategic contracts, ensuring favorable terms and risk mitigation.
• Build and maintain strategic supplier relationships, driving performance, innovation, and cost savings.
• Manage performance scorecards, SLA tracking, and supplier audits.
• Enforce procurement governance frameworks and internal controls to minimize fraud and regulatory risk.
• Ensure ethical procurement practices and compliance with RwandAir’s financial and procurement policies.
• Provide input into audit and regulatory reviews, implementing corrective actions as necessary.
• Ensure full compliance of procurement activities with the existing rules, regulations, policies, and strategies.
• Establish and maintain a supplier database and introduce cost-effective and transparent bid collection practices.
• Ensure that the Procurement Monitoring Plan is often updated and communicated.
• Perform other department duties related to his/her position as directed by the Head of the Department.
  
  
  About You – Minimum Standard Qualifications;

• A Bachelor’s degree in Procurement, Supply Chain, Business, Engineering, or related field. Master’s degree or professional certification (e.g., CIPS, CPSM) preferred.
• 10+ of progressive experience in procurement, including 3+ years in a leadership role.of job-related experience.
• PMP and Six Sigma designations will be assets.
• Prior experience in aviation, transport, or multinational business environments is an asset
• Ability to work in a fast-paced, evolving airline environment and drive strategic initiatives.

3. About You – Other Desired Competencies & Skills;

• Strong strategic thinking and commercial negotiation skills.
• Deep understanding of public procurement laws, contract law, and vendor governance.
• Excellent stakeholder engagement and communication skills.
• Proficiency in ERP procurement modules (e.g., Oracle, SAP, or similar platforms).
• Strong ethical judgment and risk awareness.
• Strong Analytical and Reporting Abilities
• Attention to Compliance and Controls
• People Management and Stakeholder Communication
• High Integrity and Professionalism
• Leadership presence — confident, credible, and collaborative.
• Strong mentoring and coaching skills.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.
• Excellent command of English language.
  
  
  How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates
• Three referees

The deadline for submitting application documents (Only PDF Format) is October 03, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Click here to visit the website source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

• JOB TITLE:                         Digital Learning Specialist
• DEPARTMENT:                Human Resources
• LOCATION:                       Kigali International Airport (KIA)
  
  
  
  

Job Purpose

The Digital Learning Specialist is responsible for designing, implementing, and managing digital learning solutions that modernise RwandAir’s approach to training and development. Traditionally reliant on face-to-face learning, RwandAir now requires a blended and agile learning strategy that leverages digital platforms, micro-learning, and e-learning content to build a future-ready workforce.

This role ensures that employees have access to innovative, engaging, and flexible learning opportunities aligned with business priorities and the ever-changing world of work.


1. Key Duties and Responsibilities:

• Lead the shift from classroom-only learning to blended and digital-first learning solutions.
• Develop and maintain a Learning Management System (LMS) or e-learning platform to deliver scalable content.
• Design micro-learning modules, simulations, and mobile learning content for different employee groups.
• Partner with subject matter experts to digitise technical and leadership training programs.
• Create engaging digital content using authoring tools (Articulate, Captivate, Rise, etc.).
• Curate external content libraries (e.g., LinkedIn Learning, Coursera, aviation-specific e-learning).
• Ensure content aligns with aviation compliance requirements and adult learning principles.
• Train and support managers and employees to adopt e-learning platforms.
• Launch on-demand learning resources accessible anytime, anywhere.
• Monitor adoption, usage, and effectiveness of digital learning initiatives.
• Track learning impact through analytics and dashboards (completion rates, satisfaction scores, performance outcomes).
• Gather employee feedback to improve the learning experience.
• Benchmark best practices and recommend innovative learning technologies.

Perform other department duties related to his/her position as directed by the Head of the Department.

2. Desired Profile: Required education, Experience, and Abilities:

a. Qualifications and Experience:

Bachelor’s degree in HR, Education Technology, Instructional Design, Business Information Technology or related field.

b. Essential

1. 3–5 years’ experience in e-learning, digital content creation, or corporate L&D.
2. Experience implementing or managing LMS platforms.
3. Airline or aviation sector experience is an added advantage.
   
   
   

c. Job Specific Skills:

Essential Competencies:

• Creativity and innovation in learning design.
• Strong project management skills with the ability to deliver on deadlines.
• Excellent stakeholder engagement and communication skills.
• Analytical mindset with ability to interpret learning data and insights.
• Agility and adaptability to changing business and workforce needs.
• Teamwork and problem-solving skills.

Preferred:

Candidates possessing the above requisites from a multi-national organisation and/or the airline industry.


3. How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents (Only PDF Format) is September 21, 2025. Please apply via the link: https://erecruitment.rwandair.com/

Click here to visit the website source

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. As part of the expansion strategy, we are looking for interested, qualified, and competent candidates to fill the following position:

JOB TITLE: Flight Dispatcher & Flight Follower
DEPARTMENT: Flight Operations
SECTION: OCC
DUTY STATION: Kigali International Airport

Job Purpose
A Flight Dispatcher, qualified as per RCARS, is responsible for exercising safe and efficient
operational supervision over flights in conjunction with the Pilot-in-Command.

1. Key Duties and Responsibilities:
 Exercising operational control supervision and assist the pilot-in-command for the safe &
efficient planning and monitoring of a flight.
 Performing Operational Flight Watch and determining if changes in operational and
meteorological conditions may affect the safety of flights within a prescribed area or on assigned routes.
 Communicating those changes to the Pilot-in-Command.
 Maintaining the Flight dispatch written log and record of all Company Radio/ACARS
Transmissions between OCC and Aircraft.
 Reporting safety hazards and occurrences

Click here for full details

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.

Itangazo riturutse mu Biro bya Minisitiri w’Intebe

Kanda hano ukore subscibe ku AMAREBE Y`URWANDA TV maze urebe intambwe kuyindi uko wafungura ndetse ugakoresha youtube channel yawe.