RwandAir Limited is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. We are looking for interested, qualified and competent candidates to fill the position of:

• Job Title:                    Call Centre Agent
• Reports To:                Call Centre Supervisor
• Department:             Commercial
• Duty Station:             Kigali, Rwanda
  
  
  
  

Job Purpose

The Call Centre Agent will work hand in hand with IBE (online team), Commercial, Operations, Finance, Sales and Outstations teams to respond to customer inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and Boost customer loyalty by offering a proper experience over the phone and on email with a high level of confidentiality.

Key Duties and Responsibilities;

• Answering inbound and outbound calls to learn about their needs, queries or complaints related to RwandAir products and services and ensure they are provided with accurate information and assistance.
• Responds efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Call and send notifications to passengers in case of flight schedule changes, cancellations or delays.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed Call Centre metrics while providing excellent, consistent customer service.
• Seize opportunities to upsell products or recommend products or services that suit client needs better.
• Manage inbound and outbound calls in a timely and prompt manner, meet customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile
• Practicing and ensuring compliance with company policies and procedures.
• Guide callers through troubleshooting, navigating the company website, and how to access products or services.
• Call centre agent assists in informing passengers about security and safety requirements to the passenger in need.
• Keep the organisation’s reputation of professionalism and maintain the loyalty of the passengers and all other stakeholders.
  
  
  

Desired Profile: Education, Experience and Abilities

• Bachelor’s Degree in Communication, Sales and Marketing, Hospitality Management, Travel and Tourism Management, and Business Studies.
• Previous experience in customer support roles, especially in a Call Centre, and having an IATA/UFTAA International Certificate is an added advantage.
• Computer literate.
• Fluency in English, French, Kinyarwanda, and Swahili is an added advantage.
• Excellent communication, interpersonal & presentation skills;
• Strong Organizational, planning & Analytical Skills;
• Strong telephone and verbal communication skills, along with active listening.
• Familiarity with computers, especially CRM software, and strong typing skills.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Exceptional customer service skills
• Ability to diffuse tense situations.
• Below 25 years of Age.
  
  
  

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae.
• A photocopy of the Passport/National ID.
• Copies of Degree/Diploma certificates
• Copies of relevant certificates.
• Three referees

The deadline for submitting application documents is February 07, 2024. Please send your application to recruitment@rwandair.com. The position title you apply for should appear in the subject line of your email.

NB:  Only shortlisted candidates will be contacted.

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Job requirements

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary degree in either mass communication, management studies, business-related fields, project management, or hospitality management.
• MBA (preferred)
• Relevant certification/accreditation/membership with the professional body as required for the role.
• Fluent in English and Kinyarwanda preferably

Experience:

• Minimum 6-8 years’ experience or more
• Minimum 2 years specifically in the telecommunications sector
• Experience working in a medium to large organization.

Competencies:

• Decisive Problem Solver, Strategy Formulator, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Job description

Core Purpose of the Job

To proactively manage, design and implement corporate events and sponsorships policies, strategies and plans supporting MTN Rwanda’s business objectives.

Key Performance Areas

Job Requirements (Education, Experience and Competencies)

Kanda kumwanya wifuza kudepozaho urebe amakuru yawo yose

• 16 job positions of Accountant A1 at Karongi District Under Statute :Deadline: Jan 26, 2024
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• Infrastructure Maintenance Officer A1 at Karongi District Under Statute :Deadline: Jan 26, 2024
  
  
  
• Data Manager and Statistician at Karongi District Under Contract :Deadline: Jan 26, 2024
• Procurement Officer at Karongi District Under Statute :Deadline: Jan 26, 2024
• Quality Improvement Officer at Karongi District Under Statute :Deadline: Jan 26, 2024
• Medical Education, Research and CPD in Allied Health Sciences Officer at Karongi District Under Statute :Deadline: Jan 26, 2024
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• Principal Cashier A0 at Karongi District Under Statute :Deadline: Jan 26, 2024

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Job responsibilities

Job responsibilities

Advert – Interpreter/Translator (Arabic/Somali-English)

About the Role:

Save the Children (SC) is the world’s largest independent child rights organization, underpinned by a vision of a world in which every child attains the right to survival, protection, development and participation. Our mission to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

The Language Interpreter/Translator (Arabic-English or vice versa) is responsible for handling the interpretation/translation on demand, and renders the meaning of conversations between Arabic and English speakers. The interpreter/translator breaks the communication barrier at the transit centre with our customers and others stakeholders. The interpreter/translator processes information quickly, concisely and recognizes sensitive cultural differences. She/he is professional and courteous at all times. The interpreter/translator uses appropriate terminology and understands common industry procedures and practices. The interpretation may involve simple or complex, technical or non-technical subjects.


Qualifications and experience

• University degree in language interpretation/translation, literature, linguistics, or social sciences with experience in language interpretation/translation.
• 2 years’ experience working as interpreter/translator in Humanitarian/refugee setting or in Child Protection and SGBV related programmes;
• Full ability to communicate in English and Arabic
• through verbal and written communication. The knowledge of Kinyarwanda would be an added advantage;
• Basic understanding of child protection, SGBV and community-based approaches.
• Working experience with NGOs interacting with refugees or displaced population will be an asset;
• Computer knowledge.
• Strong interpersonal and communication skills.
• Be able to prioritize tasks.
• Able to work to tight deadlines and under pressure.
• Very good communication and interpersonal skills.
  
  
  

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated.

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued

CHILD SAFEGUARDING:

This position is on Child Safeguarding- Level 3:  The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs. Or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ANTI-HARASSMENT Policy

We are committed to ensuring a safe working environment for all those who work for us and for all those who come into contact with our staff and representatives, including children and members of the communities with whom we work.

SCI takes a zero tolerance approach to sexual harassment and any other conduct that is discriminatory or disrespectful to others.

Application Information: Click Here

Deadline for receiving applications is 6^th February 2023.

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

*Note that only shor

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Terms of Reference: Program Coordinator 

Position Overview: King Faisal Hospital Rwanda Foundation is recruiting a Program Coordinator, who will be seconded to the University of Rwanda School of Medicine and Pharmacy (UR-SMP). The coordinator establishes the schedule of departmental program activities, prioritizes program-related tasks, and ensures that the program directors are aware of important deadlines related to program activities. 

Contract Duration: One-year with the possibility of renewal

Reports to: Head of Departments, UR-SMP

Roles & Responsibilities

Fellowship recruitment

• Assist fellowship director in reviewing, screening, and evaluating fellows’ applications for competitiveness for their respective program requirements
• Oversee coordination of all fellow interviews and communication with applicants
• Prepare recruitment-determine interview dates, schedule interviewers etc.
• Assist during interview days by developing itineraries, greeting, and providing an overview of the program.

Enhance Fellow training program success

• Facilitate the development of academic yearly schedules for each program. Clearly outline modules, faculty responsible for each module, rotations across sites, (in and off-service rotations, external rotations)
• Plan, organize, and schedule new fellows’ departmental onboarding, orientation, and required documentation
• Facilitate the development of student and faculty policies Students’ handbooks with code of conduct, leave applications, etc.
• Oversee travel authorization and reimbursement for external rotations for fellows including visa processing
• Coordinate all aspects of fellow graduation including final summative evaluations.
  
  
  

Administrative support

• Liaison and communicate with all appropriate UR offices, teaching hospital sites, and partnering hospitals, fellows, and faculty
• Monitor and facilitate Fellowship Directors and organize review committee meetings
• Assist the Fellowship Director in compiling and submitting reports to UR and HRH
• Oversee coordination and administration of in-training examinations
• Coordinate and distribute rotation, call, and didactic schedules
• Utilize student management systems to record and review all student training experience, e.g., demographics, scholarly activity (including faculty), procedure certification, performance/semi/summative evaluations, block/shift/clinic schedule, and duty hours
• Distribute composite photos for upcoming academic year fellows and update departmental website
• Coordinate semi-annual fellowship cross stakeholder meetings

Quality assurance of the program

• Assist in the development of new or revised policies that will facilitate the programs
• Monitor and evaluate clinical experience and education for accuracy, violations, and trends and follow up as appropriate
• Monitor program information in new innovations to ensure accuracy and completeness
• Complete and update annual program information for professional organizations certification
• Coordinate Clinical Competency Committee meetings for Milestone assessments of fellows/fellows 
  
  
  

Qualifications

• Must have a bachelor’s degree in any health-related discipline and a master’s degree in Administration and or Management

OR

• A Bachelor’s degree in any discipline and a Master’s degree in a health-related discipline such as a Master of Public Health and comparable degrees

Experience

Minimum of 3-5 years of office administration experience, preferably in a healthcare and/or education setting with proven ability to coordinate complex projects or tasks.

Skills, Abilities, Competencies Required

• Excellent written and verbal communication skills.
• Ability to organize information.
• Ability to handle sensitive information with absolute confidentiality.
• Working knowledge of software applications including Microsoft Word, Excel, and PowerPoint.
• Ability to make decisions independently or to escalate issues as needed.
  
  
  

How to Apply

Interested candidates should complete this form by Friday, February 9, 2024 at 23:59 CAT. Questions can be directed to hr@kfhrf.org.

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Guide to Drafting Terms of Reference (TOR) for functions under an National Personnel Service Agreement 

In preparing Terms of Reference (TOR), please try to use language that is simple to understand by people from outside the organization, without prior knowledge of your office or project context 

RECOMMENDED MINIMUM CONTENT OF TOR FOR AN NPSA 

1. Position Information 

2. Office/Unit/Project Description  (max 300 words)

The UN Capital Development Fund (UNCDF) makes public and private finance work for the poor in the world’s 46 least developed countries (LDCs). With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development.

UNCDF’s expertise is in three primary areas of work: (1) development and financing of inclusive digital economies through a market development approach, largely driven by digital finance and innovation; (2) local development finance through fiscal decentralization (including local climate adaptation finance), municipal finance and structured project finance, to drive market transformation in local economic development; and (3) investment finance, to drive capital accumulation and market transformation in financially underserved areas, including investment sourcing, due diligence, de-risking, deployment of loans and guarantees, and crowding in of investment capital from domestic and international investors. Women and youth economic empowerment are specifically articulated across all UNCDF work in terms of objectives, approaches, theory of change, targets, and indicators.

The Least Developed Countries Investment Platform (LDC/IP) serves as UNCDF’s center of excellence on development finance by creating the conditions for investment viability in the “missing middle” or in riskier market segments. The aim of LDC/IP is to be part of a system that (a) demonstrates to domestic and international investors that LDC markets can and do generate returns, provide opportunities for successful investment, and merit the attention of a wider range of investors and that (b) uses those demonstration effects to support policy and regulatory improvements and scale up by other actors of what works.


UNCDF and World Food Programme (WFP) recently entered into and signed a partnership framework aremement aimed at strengthening cooperation in the areas of food systems and to drive action against hunger through innovative financing[1].  WFP country office in Rwanda (WFP Rwanda) is currently operating under its 2019-2024 Country Strategy Programme (CSP). Strategic Outcome 4 of the CSP relates to support of smallholder farmers in Rwanda: ‘Smallholder farmers have increased marketable surplus and access agriculture markets through efficient supply chains by 2030’ and its execution is led by WFP Smallholder Agricultural Market Support (SAMS) Unit. As part of a recently signed global partnership agreement between Mastercard Foundation (MCF)[2] and WFP, WFP Rwanda will lead a five-year project, ‘Shora Neza’[3], which aims to create new and improved existing employment opportunities for youth, through strengthened, interlinked, and efficient agricultural value chains. The partnership will build on WFP’s existing initiatives and align with MCF’s ‘Young Africa Works Strategy’.

In view of supporting youth and women owned/led investments in agriculture in Rwanda under the “Shora Neza” project with seed funding provided by MCF, WFP will leverage on UNCDF BRIDGE[4] Facility a catalytic financing mechanism offering on-balance sheet financing specifically designed to fill the missing middle gap for SMEs, local infrastructure projects, and financial service providers. By targeting ticket sizes between USD 100,000 and USD 1 million, the BRIDGE Facility can provide financing that enables projects to be viable for commercial lenders, resulting in the opportunity to scale. The BRIDGE Facility is among the few instruments that provide concessional revolving capital bridging the development finance gap, helping build track record and targeting companies in frontier markets & LDCs. WFP will leverage UNCDF BRIDGE Facility to establish WFP Financing Window (“WFP BRIDGE”), to support agriculture enterprises focused primarily on SDG 2 and SDG 17, while linking up with other related SDGs.[5] WFP BRIDGE will have a unified, scalable architecture balancing emphasis on standardization and coordination for easy replicability across WFP and programmatic customization to incorporate various impact and investment theses. As such, WFP BRIDGE will allow the establishment of Project Facilities (or sub-windows) with specific programmatic objectives.


One of such Project Facilities (or sub-windows) is the inaugural WFP Rwanda BRIDGE with primary focus focus on (1) investments in agriculture value chains (including the introduction of pre-harvest technologies, reducing post-harvest losses, and increasing access of small-holder farmers to reliable and remunerative market opportunities for a range of different crops to strengthen the performance of those actors and improve the overall efficiency of the targeted value chains), (2) access to finance (introducing innovative finance solutions to the benefit of key value chain actors and smallholder farmers), and (3) market development. 

The Rwanda Project Facility will be part of the ‘agri-preneurial development continuum’ which has been designed to connect initiatives across the Rwanda CO portfolio on innovative finance for agricultural value chains development, and an investment continuum that moves SMEs from grants to concessional funding and ultimately, commercial capital. While WFP Rwanda BRIDGE aims to serve agri-businesses in the ‘missing middle’ with access to affordable capital, other initiatives such as investment technical assistance will address earlier stage enterprises with smaller financing needs to enhance their “investment-readiness” through financial and capacity building support. 

Based in Kigali, Rwanda the selected Project Investment Coordinator will lead the investment process for WFP Rwanda BRIDGE which includes but is not limited to screening/pre-assessment, due-diligence (including credit appraisal), approval from credit committee, implementation, loan monitoring and termination of investees.


3. Scope of Work (5 to 7 items only)

Under the supervision of the UNCDF LDCIP Investment Specialist based in Kigali and in close collaboration with other colleagues in the LDCIP team, the Project Investment Coordinator will contribute to the deployment of capital from UNCDF’s suite of financing solutions in Rwanda, and in particular from the WFP Rwanda BRIDGE facility.

The Project Investment Coordinator will be responsible for leading and executing the following tasks and deliverables:

1. Screening/Pre-assessment of potential investees

Conduct initial interviews of prospects for investments originated and sourced from WFP Rwanda by gathering introductory information to determine whether the prospects meet the investment criteria for WFP Rwanda BRIDGE. The objective of such screening/pre-assessment work is to perform an initial appraisal of the prospect and select prospects for further due diligence by completion of a set of tools and deliverables.

2. Conduct due diligence of potential investees and presentation to credit committee for approval

Upon completion of screening/pre-assesment and initial selection of potential investees, he/she will carry out a full evaluation of the prospect (i.e., underwriting) and define prospective terms and conditions for the provision of investment finance. This will also include a completion of a set of tools and deliverables; and also a referral (or not) of the prospect to UNCDF Impact Investment Credit (IIC) committee for approval.

3. Capital deployment, loan & guarantee monitoring, termination and evaluation

The Project Investment Coordinator will be responsible for building a portfolio of investable financial service providers and/or agric-businesses/SMEs/MSMEs under the project facility (i.e., WFP Rwanda BRIDGE) via deployment of concessional loans and/or guarantees to selected and approved investees by IIC. Furthermore, the Project Investment Coordinator will be expected to work closely with UNCDF LDCIP Portfolio Management (PM) team in HQ to provide regular updates and reports on the financial & impact performance of individual investees and the overall portfolio of the WFP Rwanda BRIDGE facility. During the tenor of the investment, the Project Investment Coordinator will conduct regular monitoring visits to the investees in order to collect information and data while ensuring that the investee complies with its financial obligation towards UNCDF. At maturity of the provided facilities, the Project Investment Coordinator will work with the PM team in HQ to communicate with the borrower or guaranteed party to inform and close-out/terminate the loan or guarantee.

4. Matchmaking with additional private sector capital

In view of increasing leverage ratio[6] by using the seed funding provided by MCF to attract additional private sector capital, the Project Investment Coordinator during the investment process will be responsible for identifying opportunities to either co-finance or match-make investees with interested risk-tolerant investors as a mean to attract additional private sector capital to WFP Rwanda BRIDGE.

5. Provision and needs assessments of Investment Technical Assistance (TA) 

The Project Investment Coordinator works with selected investees to support them with basic business advisory services meant to improve the investment readiness and bankability of the companies. This could include helping investees in building business plans, financial projections, pitch decks for future investors, etc. Furthermore, the Project Investment Coordinator will work closely with UNCDF LDCIP TA Facility Manager to identify prospects who received financing from WFP Rwanda BRIDGE and may need or benefit from further pre-investment TA (“investment readiness”) or post-investment TA (“core business advisory support”) inclusive of any need for impact and ESG management support.

The job description gives a general outline of the main tasks and responsibilities and is not exhaustive.

4. Institutional Arrangement 

The incumbent will report to the UNCDF LDCIP Investment Specialist based in Kigali, Rwanda and as needed to other LDCIP colleagues in the regional office/HQ based, country and across the region.

This position is office-based in Kigali, Rwanda. 

5. Competencies 

Competencies 

People Management

N/A 

Cross-Functional & Technical competencies (insert up to 7 competencies) 

6. Minimum Qualifications of the Successful NPSA

7. Travel:

1. Frequent local travel within Rwanda for onsite due diligence
2. Occasional travel (regional or international) may be required 

8. The following documents shall be required from the applicants:

1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
2. A cover letter (maximum length: 1 page) indicating why the candidate considers him/herself to be suitable for the position.
3. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials. 

Apply Before: 12/02/2024

Application link: Click here

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INTRODUCTION

WaterAid’s Vision is of a world where everyone has access to safe water and sanitation. Our mission is to transform lives by improving access to safe water, hygiene and sanitation in the world’s poorest communities, WaterAid works with partners to maximize its impacts for policy change/influence.

WaterAid Rwanda (WARw) works through supporting local organizations and government to plan and implement inclusive and sustainable services of water, sanitation and hygiene (WASH).  WARw also seeks to influence the policy change through government and other key WASH stakeholders to secure and protect the right of poor people to safe, affordable water and sanitation services. Occupying the position of Head Policy, Advocacy and Cooperation is an exciting opportunity to work with WaterAid and contribute to the achievement of the national and global goals towards realizing the WASH access for everyone everywhere.

WaterAid is fully committed to protecting those with whom it comes into contact. WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behavior, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority, and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

For more information about safeguarding at WaterAid, please visit our safeguarding webpage at: https://www.wateraid.org/uk/safeguarding-at-wateraid

A. About the role

B. Job Purpose

C. Main Responsibilities and Duties

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Job responsibilities

– Implement the District’s agriculture strategy and programs in conformity with national policies and strategies; – Implement national measures for natural resource protection and report any violation to the competent authorities; – Provide technical advices, organise training sessions, public awareness campaigns and disseminate new agricultural technologies among the beneficiaries; – Identify, map and monitor crop diseases prevailing in the Sector and advice on preventive and reactive measures; – Inspect whether mine operators’ practices comply with the mining industry regulations and standards.

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Job responsibilities

– Implement the District’s animal resources strategy and programs in line with national policies and strategies; – Organise training sessions, public awareness campaigns and disseminate new livestock technologies among beneficiaries; – Identify, map and monitor animal diseases prevailing in the Sector and advise on preventive and reactive measures to be taken; – Distribute veterinary inputs (including carrying out artificial insemination) and improvement of animal breeds; – Keep and update the register of associations, co-operatives and individuals involved in fishing activities registered in the Sector; – Implement programmes for improvement of marketing outlets for animal products including their certification.

Job responsibilities

Job responsibilities

Terms of references for recruiting the Driver 

1. Background

Initiative pour la Promotion de la Famille et du Genre (IPFG) is a women led organization established in 2002 and legally registered by the ministerial Order N0 17/11 of 31 January 2006 which was published in the Official Gazette of the Republic of Rwanda O.G N0 10 bis of 15 May 2006. It is based in Gasaka Sector-Nyamagabe District- Southern Province. IPFG has a vision is to aspire a democratic society where both women and men are aware of their problems, complement one another and actively participate in the actions of the entire development. The mission of IPFG is to promote and reinforce complementarity between man and woman as well as their participation in the actions which aim to achieve social and economic development based on fairness. To achieve this mission, IPFG focuses its interventions across 3 main areas: i) agricultural production chains, climate change adaptation and mitigations; ii) youth and women empowerment (economic and leadership); and iii) citizen participation.

2. Context

From January 2024, IPFG in partnership with Livelihoods funds is starting to implement “The Nyungwe Agroforestry Project”, a 20 years’ project aiming to make a positive impact on 13,000 hectares of farmland, involving 23,000 smallholder farmers across the eastern border of the Nyungwe National Park in Nyamagabe and Nyaruguru Districts. The Nyungwe Agroforestry Project wants to improve the resilience of the farmers through rehabilitation of ecosystem services and increasing their adaptation capacities to climate change. Specifically, the project will help implementing communities:

• To grow agroforestry trees for various advantages;
• To improve good agricultural practices (GAP);
• To improve soil fertility; and
• To increase income opportunities within implementing communities

In this regard, IPFG is seeking applications from competent, dynamic and self-motivated individuals for the Driver position.

Task and responsibilities:

• Transport project staff, equipment, materials, supplies and documents to project sites out of as needed
• Ensure cost saving through proper use of vehicles through accurate maintenance and use
• Ensure proper day-to-day maintenance of the assigned vehicle through timely minor reparations, arrangement for major repairs, timely changes of oil, check tire, brakes and water level, car washing etc., so that the vehicles are clean and in good running condition at all time
• Ensure proper use of vehicle maintenance plans and assistance in vehicles history report
• Ensure availability of all the required documents/supplies of vehicles including and not limited to vehicles’ insurance, vehicle registration, vehicle logs, office directory, first aid kit and necessary spare parts in the assigned vehicle
• Keep track of insurance and other tax formalities
• Support in transport of materials and other related duties
  
  
  

Minimum Qualifications and experience  :

• Holding a valid driver’s license, B and A
• Having a secondary school education (A2) or/and  Mechanical Certificate  will be an added value
• At least 3 years’ professional experience as a driver with references
• No major accidents in the past 3 years
• Effective writing , verbal and listening communication skills
• Very effective organization and time management skills
• Be flexible, honest and trustworthy and with sound work ethics
• Have good knowledge of rural roads travelling, as the project implementing part will be more in field activities near Nyungwe National Park (NNP)
  
  
  

3. Submission of documents

The interested candidates who fullfill the above requirements should submit/send their application documents which must include the following information:

• Motivation letter of your interest in the above post
• Updated CV/resume
• Copy of ID
• Copy of Valid Driving license
• Certificates or any other documents that proves your experience
• Contact information for at least three professional references
• Copy of academic documents

Successful  candidates will be expected to comply with country labour law and various organizational polices. IPFG is committed to gender equality and suitably qualified women candidates are encouraged to apply.

Interested and qualified candidates should submit above mentioned documents in English to the following email: ipfg.recr.proc@ipfg-rwanda.com ( the email attachment (max. size 2 MB) should be a PDF file . Please quote the Job title in the subject not later than the 01^st  February 2024, at 5.00 pm.

Note that only shortlisted candidates will be contacted for exams

Done at Nyamagabe on 19/1/2024

UWIZEYE Therese

Chairperson and Legal Representative /IPFG

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Rwanda CLA Activity

Scope of Work

Senior Monitoring, Evaluation, and Learning (MEL) Advisor

Location: Kigali, Rwanda

Time type: Full time

THE POSITION

ME&A Inc. is seeking to hire a Senior Monitoring, Evaluation, and Learning (MEL) Advisor to join the team implementing the Collaborating, Learning and Adapting Activity, a USAID/Rwanda funded activity.  The activity started in December 2021 with a life span of five years to December 2026, contingent on funding from the donor.  The activity aims to provide monitoring, evaluation and learning services to USAID/Rwanda through the implementation of activities requested by the donor.  The assignment involves managing local contractors as well as providing self generated technical products addressing the needs of USAID/Rwanda.

THE COMPANY

ME&A is a small women owned business based in the United States of America.  It has been contracted to implement the five year Collaborating, Learning and Adapting Activity on behalf of USAID Rwanda.  ME&A, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

JOB RESPONSIBILITIES

The Senior MEL Advisor:

• Is responsible for all MEL technical advice and support services to successfully complete activity objectives.
• Will support the Chief of Party (COP) to promote coordination, collaboration, continuous learning, and adaptive management across all Mission development objectives, projects, and implementing partner (IP) activities.
• Will provide mentoring and coaching to locally hired MEL specialists so that they progressively assume greater responsibilities.
• Is responsible for reviewing all relevant documentation, producing a collaborative work plan, planning and oversight of data collection efforts, and ensuring the timeliness and quality of deliverables.
• Will work with Mission staff to define scopes of work for research and evaluation assignments, including defining a concise set of appropriate research questions.
• Will develop initial study and evaluation plans, including identifying the type and number of short-term experts required to staff them.
• Will recruit, interview, and onboard short-term experts for study and evaluation teams
• Will oversee the development of detailed research and evaluation plans, including the creation of data collection instruments.
• Will contribute to the process of hiring external data collection/survey firms if necessary, such as by developing scopes of work and reviewing bids.
• Supervise research/evaluation teams during fieldwork, data analysis, and report writing.
• Review draft reports, provide comments, and ensure final reports are of the highest quality.
• Build the capacity of sub-awardees and contractors to collect and use MEL data.
• Develop USAID’s capacity to utilize MEL data in program design and their decision-making process.
• In collaboration with the COP and CLA Advisor, assume a leadership role in identifying critical knowledge gaps and needs related to key strategic risks and assumptions.
• The Senior MEL Advisor reports directly to the COP.
  
  
  

QUALIFICATIONS

• Advanced degree in a relevant field of study such in development evaluation, economics, statistics, demography, international development, or other social science fields. At least seven years of progressive professional experience with USAID’s program cycle.
• Strong monitoring, evaluation, and learning experience.
• Extensive experience in hands-on/technical – data analysis including modelling, experience in survey/evaluations design, conduct, and management, including the development of monitoring systems.
• Proven ability to gather and analyze data and to prepare concise and well-written reports/presentations for different audiences – technical, management, and other stakeholders.
• Experience in designing systems for cleaning, analyzing, reporting, and archiving data to facilitate evidence-based organizational learning.
• Experience with data visualization tools, techniques, and methods preferred.
• Proficiency in statistical analysis and good knowledge of at least one statistical package (e.g., SPSS, R, Stata, SAS) preferred.
• Rwandese Nationality.
• Qualified female candidates are particularly encouraged to apply.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

SUBMISSION OF APPLICATIONS DEADLINE  

The deadline for Application is 07th February 2024 at 05:00 Pm. 

Interested and qualified candidates should submit one page Cover letter, updated CV and names, title, and contacts of three professional referees, to include most current employer (All should be in one document) via email to: clarwanda@engl.com with the position applied for clearly indicated in the subject line.

The applications submitted after the deadline will not be considered.

Only shortlisted candidates will be contacted.

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Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom.

Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Asia. We have 12 million customers and 30,000 employees and with over 175 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda.  The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;

Job Summary

Responsible for looking after the various reinsurance arrangements including treaty and facultative reinsurance protection for all classes of business written by the company.

Key tasks and responsibilities

• Prepare data to help in the company’s Treaties arrangement and general treaty administration.
• To ensure the administration of treaties through timely preparation and submission of quarterly returns, Calculation of profit commission, preparation of annual premium adjustment at end of treaty year and follow up on premium settlements.
• Ensure proper reinsurance setup in the system.
• Coordinate inward facultative acceptance and collection of premium.
• Assist to attain Fac-inward reinsurance budgets through reciprocal business.
• Coordinate placement of risks on facultative outward, follow up on signed reinsurance acceptance slips ensuring their accuracy.
• Obtaining insurance quotations for complex risks in liaison with Reinsurance Brokers and Reinsurers
• Ensure regulation Compliance on externalized risks.
• Assist to Seek special approval for special risks in line with reinsurance treaty requirements.
• Follow up on cash calls, excess of loss and facultative claim recoveries from reinsurers.
• Advise finance department on proper allocation of various payments to and Receipts from the reinsurers and brokers.
•  Maintain efficient communication lines between the company, brokers, reinsurers and other business partners.
• Perform reconciliation of various reinsurance accounts.
• Work with supervisor/seniors to ensure there is an ongoing process improvement process in place.
• Ensure underwriting data accuracy and completeness.
• Execute delegated signing authority diligently.
• Prepare various underwriting reports.
• Perform any other duties as assigned time to time.
  
  
  

Qualifications and experience

• Bachelor’s degree in finance or related business field.
• 3+ years’ work experience in the same role
• Basic Insurance qualification

Skills and competencies

• Critical risk analysis
• Good communication and negotiating skills.
• Good interpersonal skills
• Thorough understanding of policy covers/wordings and their interpretation as pertaining to claims.
• Resilience to cope with pressure of working in a fast paced, dynamic and rapidly changing customer expectations environment.

Please visit our careers page through: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Reinsurance-Officer_JR-50043?q=reinsurance

Interested candidate are requested submit their applications by 12.00 a.m. 30^th January 2024.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application. 

ONLY short-listed candidates will be contacted.

Click here for more details & Apply

VACANCY ANNOUNCEMENT

World Relief Rwanda (WRR) is an International Non-Government Organization whose mission is to empower the local Church to serve the most vulnerable. WRR wishes to recruit a qualified and well experienced candidate to fill the position of Knowledge Management and Strategic Partnerships Manager. The job description and requirements are as follows:                                                                                                    

Position Title: Knowledge Management and Strategic Partnerships Manager

Position Location: Kigali, Rwanda

Department/Division: Strategic Engagement and Grants Management

Job Title of Supervisor: Director of Strategic Engagement and Grants Management

Starting Date: Immediately

Length of Opportunity: Open Ended Contract

Hours per week: Full time

Number of Positions Open: 1 

General Function: The Knowledge Management & Strategic Partnerships Manager, reporting directly to the Director of Strategic Engagement and Grants Management, will oversee World Relief Knowledge Management, Brand and Visibility, as well as Strategic Partnerships within the organization. The role requires a commitment to the organization’s mission, along with experience in Knowledge Management, Marketing, and Partnership or Guest relations.

RESPONSIBILITIES:

1. Knowledge Management:
   •  In collaboration with Home Office, develop and execute World Relief knowledge management strategies and systems to capture, organize, and disseminate information.
   • Establish and maintain a knowledge repository or database for valuable documents, research, and best practices.
   • Promote and facilitate knowledge sharing and collaboration among World Relief staff.
   • Regularly enhance knowledge management processes and tools, communicating updates to the team.
   • Maintain an updated and user-friendly SharePoint page for Rwanda.
2. Strategic Partnerships:
   • Coordinate church partners’ trips and maintain regular communication.
   • Manage relationships with partners both local and international partners.
   • Coordinate vision trips of church and foundations.
   • Collaborate with partners to identify common interests and work jointly toward shared goals.
   • Work as a focal person to Strategic Engagement Department and respond to various requests of partners.
   • Document partnerships agreements and key accomplishments.
3. Capacity Building:
   • Provide training and support to World Relief staff on knowledge management best practices.
   • Build capacity of other WR employees in hosting teams.
4. Visibility and Branding
   • Create promotional materials for the organization and its partnerships.
   • Communicate effectively with internal and external stakeholders, sharing updates and results.
   • Establish and maintain accessible story and photo storage for branding and visibility.
   • Ensure accurate proofreading, translation, and typesetting of all communications.
5. Strategic Planning:
   • Contribute to the development of the organization’s strategic plan, aligning knowledge management and partnerships with overall objectives.
6. Compliance and Reporting:
   • Ensure compliance with legal and regulatory requirements.
   • Prepare and submit reports to relevant authorities.
   • Prepare reports for strategic partners and ensure that all due reports are timely submitted

Education and Experience:

• Minimum of a Bachelor’s Degree in Marketing, Communications, Library Science, Administration, or a related field, a Master’s Degree or Certificate in Communication is preferred
• Experience in storytelling, social media, and documentation processes.
• Knowledge of office management, administration procedures, and design applications.
• Proficiency in InDesign, Adobe Premier Pro, Canva, or similar design tools.
• Experience in video creative direction, photography, and photo editing.
• Strong communication skills.
• Experience in working in multi-cultural context.
• Proficiency in E-Documentation.
• Fluency in English, French, and Kinyarwanda.

Key Competencies:

• Planning, organizing, and communication skills.
• Data gathering and presentation.
• Adaptability and team player.
• Computer literacy.

Personal Characteristics:

• Ethical behaviour and practices.
• Ability to maintain confidentiality.
• Relationship building skills.
• Creativity and innovation.
• Focus on donor needs.
• Teamwork.
• Leadership.
• Decision-making.
• Planning and organizing.
• Ability to work under challenging conditions with minimal supervision. 

EXPERIENCE REQUIRED: At least 3 years of working experience with NGO.

HOW TO APPLY:

If you are interested and qualified for this position:

• Please submit one PDF document including your application letter addressed to the Country Director of World Relief Rwanda, copy of your notified Degree, comprehensive Curriculum Vitae with three (3) names of referees, copy of your identity card and a recommendation letter from your Church Pastor or Priest (Not exceeding 3 months), not later than February 2^nd, 2024.
• Be a Rwandan by Nationality.
• Applications will be sent to this link World Relief – Knowledge Management and Strategic Partnerships Manager (lever.co)
• Only shortlisted candidates will be notified.
• Note that application letter and CV should be signed. 

Done at Kigali on January 19^th, 2024.

Click here for more details & Apply

AVIS D’APPEL D’OFFRE

FINANCIAL SAFETY COMPANY(FISA CO) PLC , est une institution de microfinance ayant son siège social à RUBAVU veut recruiter deux  agents qualifié(e)s et competent (e)s pour le poste de caissièrs(es) qui seront basés à FISA CO PLC Kigali.

Responsabilités:

• Assurer un bon accueil à la clientèle;
• Décaisser et encaisser les sommes d’argent justifiées par une pièce comptable en règle sur les comptes des clients;
• Tenir à jour les livres de caisse;
• Assurer la garde de fonds de l’institution;
• Fournir quotidiennement à la Caisse Principale, la situation des disponibles en caisse;
• S’approvisionner en temps opportun et justifier l’encaisse disponible auprès de la Caisse Principale;
• Tenir le classement de toutes les pièces Justificatives;
• Faire la clôture journalière de la caisse chaque jour de travail;
• Respecter les mesures de sécurité de gestion de liquidités;
• Participer aux formations et autres réunions organisées par FISA CO PLC;

Répondre à d’autres interpellations utiles sur demande de ses supérieurs hiérarchiques

Qualifications :

• Etre de nationalité rwandais(e);
• Avoir un diplôme des humanités (A2) en comptabilité
• Avoir une expérience d’au moins 2 ans dans une institution financière serait un atout,
• Maîtriser de l’outil informatique (Microsoft Excel et MS Word), la connaissance d’un logiciel comptable constitue un atout;
• Maîtriser parfaitement le Kinyarwanda, l’anglais et/ou le français. La maitrise de ces deux dernières langues serait un atout;
• Etre consciencieux;
• Etre de bonne moralité et réputation familiale et sociale.
  
  
  

Dépôt des dossiers :

Les candidats intéressés sont priés de déposer leur offre sous plis fermé au siège de FISA CO PLC à RUBAVU (Siège) ou aux Branches NYABUGOGO et KICUKIRO au plus tard le 6 Février 2024 à 13h00´. Le dossier comprendra :

• Lettre manuscrite de demande d’emploi adressée au Directeur Général de FISA CO PLC
• Curriculum Vitae
• Photocopie de diplômes et autres certificats
• Photocopie de la carte d’identité.

Les candidats sélectionnés seront contactés.

Fait à Gisenyi, le 23.01.2024

UWINGABIRE Jean Bosco

Directeur Général

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