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Treasury Sales Manager at BPR: Deadline: 05/27/2025

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Job Description

Main Responsibilities:

  1. Develop and implement the Treasury Sales Strategy to meet the targets set.
  2. Grow the bank’s treasury customer base through recruitment of new clients as well as ensuring high levels of customer service and relationship management for existing clients.
  3. Perform regular market analysis, ensuring that management is updated on Treasury market trends and behaviors; and appropriate responses are implemented.
  4. Effectively market all Treasury Products to customers, and ensure action is taken on feedback received from stakeholders so that products remain fit for purposes.
  5. Facilitate the understanding of treasury sales opportunities by staff in other departments i.e. Retail, Corporate etc. to achieve and surpass set targets.
  6. Assist to promote treasury products and provide treasury advisory services to the bank’s customers
  7. Work on business units’ referrals and structure tailor-made products /solutions to suit both customers’ hedging and investment needs.
  8. Effectively cross-sell treasury products by organizing training programs and updating business units on treasury product developments
  9. Gather treasury market intelligence to identify suitable products for product development.
  10. Assist in product development.


Daily Responsibilities. 

  1. Monitor Foreign Exchange gains and volumes performance and provide suggestions for improvement.
  2. Own the Foreign Exchange trading and revaluation Profits and Loss account.
  3. To strengthen the NGOs portfolio penetration by working closely with Business units.
  4. Prepare and implement a weekly customer visit plan.
  5. Participate in client meetings, analyze client requirements and ensure implementation of solutions within agreed timeframes.
  6. Ensure compliance with the Regulatory framework and Internal policies.
  7. Conclude the Foreign Exchange deals (sale or purchase currencies) with clients on phone.
  8. Provide sales support for Treasury Management products and services
  9. Will be responsible for follow-up on cross-sales of specific treasury management customers and/or specific treasury management products
  10. Assist in internal training on treasury services & products for Corporate, Business Banking and Retail staff and other bank personnel, as appropriate.
  11. Meets with business teams to review their accounts and identify prospective customers for Treasury and cash management services.
  12. Drive implementation of sales team performance plans, coaching them and holding them accountable for productivity


Educational qualifications and work experience:

  1. Bachelor’s degree in accounting, Business administration, any other related field
  2. Professional Certification: ACI Certificate, is an added advantage
  3. A master’s degree in a business-related field is an added advantage.
  4. More than 5 years’ experience in Banking industry experience, Relationship Management, Treasury Sales, and Client Relationship Management

Excellent communication and stakeholder management skills

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Manager Women Banking at BPR: Deadline: 05/27/2025

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Job Description

Main Responsibilities:

  1. Develop, implement, and oversee Women Banking strategies to grow liabilities and assets, ensuring profitability and quality of the portfolio.
  2. Design and deliver innovative products and services tailored to women-owned businesses, encouraging entrepreneurship and promoting financial literacy among women entrepreneurs.
  3. Mobilize deposits and manage lending initiatives for Women SME clientele, ensuring alignment with the Bank’s objectives and social impact goals.
  4. Identify and cultivate strategic partnerships with donors, NGOs, government agencies, and other stakeholders to support women empowerment initiatives.
  5. Champion the creation of a robust ecosystem for women clients, providing training, coaching, and advisory services to enhance financial inclusion and business growth through Biashara Club.
  6. Ensure a delightful customer experience by promptly addressing customer inquiries, resolving complaints, and continuously improving service delivery.
  7. Coordinate cross-functional collaboration with relevant departments (e.g., Credit, Finance, Marketing) to ensure effective implementation of Women Banking strategies.
  8. Conduct regular performance tracking and portfolio monitoring, providing insights and recommendations to enhance growth and mitigate risks.
  9. Oversee the documentation, reporting, and record-keeping of all Women Banking projects and programs in compliance with regulatory and Bank standards.
  10. Continuously drives a high-performance culture through effective team coaching, mentorship, and performance management.


Daily Responsibilities. 

  1. Forecast and plan for portfolio growth, implementing strategies to meet daily sales and revenue targets within budget constraints.
  2. Evaluate and oversee the quality of the Women Banking loan book, ensuring timely follow-ups on repayments and addressing any credit risks.
  3. Engage with customers and partners, facilitating product education sessions, building relationships, and promptly resolving service issues.
  4. Track marketing activities and measure their impact on Women Banking product uptake, adjusting tactics as needed.
  5. Lead and motivate the Women Banking team, fostering collaboration across units to achieve set objectives and ensure a culture of service excellence.


Educational qualifications and work experience:

  1. Bachelor’s degree in any business-related field
  2. Minimum Five (5) Year’ experience in Sales and Relationship Management, Credit, Banking Operations, Business development

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Senior Manager Trade Finance at BPR: Deadline: 05/27/2025

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Job Description

Main Responsibilities:

  1. Conduct training and knowledge sessions across branches for easy cross-selling and appreciation of Trade products.
  2. Offer relevant support to the branch network and corporate banking in Trade sales and structuring Trade related deals.
  3. Develop and maintain a reliable portfolio of Trade customers for a focused growth strategy.
  4. Follow up resolution of Trade Finance related complaints and queries within agreed SLA to derive customer satisfaction.
  5. Business development – managing and retaining existing relationships and generating new business in the assigned market segments by providing Trade Finance solutions. This will include increasing the customer base, growth in trade balance sheet and off-balance sheet (agreed targets), increased facility utilization and actively cross-selling other bank products and services.
  6. Deliver agreed product and income targets to enhance growth of the Trade Finance proposition.
  7. Constantly review the Bank’s Trade revenue collection in order to ensure any income leaks are closed.
  8. Identify and follow up business leads, including but not limited to credit approval, and disbursement within agreed service standards.
  9. Depute the Trade Finance Manager in attending to Trade Finance matters if out of office.
  10. Lead, motivate, and continuously develop a credible high performing team.
  11. Review of portfolio performance
  12. Customer engagements alongside relationship managers.
  13. Stakeholder engagements with business functions on business performance
  14. Monitoring business performance within the assigned ecosystem
  15. Review and presentation of data and reports to Head and business segments.


Daily Responsibilities. 

  1. Attend to both walk-ins and existing customers in need of Trade related services.
  2. Handle and ensure timely resolution of customer complaints.
  3. Ensure collection of Trade revenues to minimise income leakage
  4. Maintain customer relationships through regular visits, calls etc.
  5. Identify new business opportunities for cross sale.


Educational qualifications and work experience:

  1. Bachelor’s degree in or any business related.
  2. Professional qualifications in Trade Finance is an advantage.
  3. At least Eight (8) Years’ experience in Banking experience, Relationship Management, Trade Finance, Credit, Foreign payments procedures/ regulations, Team supervision
  4. Master’s Degree is an added advantage

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Investigation specialist at RPPA: Deadline: May 23, 2025

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Job responsibilities

1. Conduct investigations on companies alleged of violating procurement regulations  Receive requests for debarment from different sources including Procuring entities, RPPA contract managers or individuals  Prepares summon transmission  Studies the case thoroughly  Collects all necessary information (proof/evidence) from relevant sources.  Carries out interrogations and statements  Conducts hearing sessions on all involved parties  Works closely with litigation and investigation specialist and the legal specialist for a better analysis of the assigned files (investigation files)  Performs any other task that may be assigned to him/her by the Director General 2. Make proposals for suspension and debarment  Prepares reports and proposals to be submitted to the Board of Directors  Prepares and updates a list of debarred companies to be published on RPPA’s website  Prepares list of companies to be removed on blacklist after completion of their sanctions  Prepares the list of debarred companies that provided false information/ forgery and submit it to RIB for further investigations  Prepares announcement of all debarred companies to be published on RPPA website and E-Procurement  Prepares transmission of files involving penal/judicial procedures to relevant organs (eg. RIB, Ombudsman, NPPA….)  Performs any other task that may be assigned to him/her by the Director General




Qualifications

    • 1

      Master’s Degree in Law

      3 Years of relevant experience


  • 2

    Bachelor’s Degree in Law

    5 Years of relevant experience


Required certificates

  • 1
    having a Diploma in Legal practice or a Diploma in Legal Drafting is an added advantage.


Required competencies and key technical skills

    • 1
      Resource management skills

    • 2
      Analytical skills

    • 3
      Problem solving skills

    • 4
      Decision making skills

    • 5
      Time management skills

    • 6
      Risk management skills

    • 7
      Results oriented

  • 8
    Digital literacy skills

Psychometric Languages

  • 1
    English

Psychometric Domains

  • 1

    Analytical skills

    Competence / Skills

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Accountant at supreme court (SC) :Deadline: May 23, 2025

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Job responsibilities

1. Record bank operations and establish a monthly balance; 2. Proper recording of financial operations in the General Ledger; 3. Prepare a monthly bank reconciliation statement; 4. Keep records of revenue and expenditures of the Institution; 5. Participate in the budgeting process and keep all accounting documents; 6. Prepare and consolidate periodic financial reports in accordance with financial regulations; 7. Prepare monthly accounting management information for use in budgetary control measures; 8. Prepare and pay invoices of different suppliers; 9. Prepare and pay salaries of SPIU consultants and contractual personnel; 10. Prepare and pay mission allowance of SPIU Personnel; 11. Pay periderm allowances for SPIU personnel and NPPA GFTU staff; 12. Prepare monthly, quarterly, semester or annual financial reports to MINECOFIN and Donors; 13. Facilitate the project audit activities; 14. Declare different taxes to RRA (TVA, Withholding taxes); 15. Follow up of declaration of RAMA and CSR to RSSB and TPR; 16. Prepare budget and monitor budget execution 17. Prepare cash flow and monitor the execution of cash flow 18. Perform any other duties as assigned by the Program Manager of the Supreme Court




Qualifications

    • 1

      Bachelor’s Degree in Accounting

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Finance

      0 Year of relevant experience


  • 3

    Bachelor’s Degree in Management with specialization in Finance/Accounting

    0 Year of relevant experience


Required competencies and key technical skills

    • 1
      Time management skills

    • 2
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.

    • 3
      Knowledge of cost analysis techniques

    • 4
      Interpersonal skills

    • 5
      Strong IT skills, particularly in Financial software (SMART IFMIS)

    • 6
      Complex Problem solving

    • 7
      Flexibility Skills

    • 8
      High analytical Skills

    • 9
      Strong planning and organization, budgeting skills

    • 10
      Deep understanding of financial accounts

    • 11
      Knowledge to analyse complex financial information & Produce reports

  • 12
    Strong communication skills


Psychometric Languages

  • 1
    English


Psychometric Domains

    • 1

      Critical thinking

      Competence / Skills


    • 2

      Problem solving

      Competence / Skills


    • 3

      Decision making

      Competence / Skills


    • 4

      Analytical skills

      Competence / Skills


  • 5

    Time management

    Competence / Skills

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Documentation & Archives at Supreme court (SC):Deadline: May 23, 2025

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Job responsibilities

1) Ensure proper Management of Library for the Judiciary; 2) Ensure proper Filing of all Library Periodicals; 3) Orient and assist all Library users and Visitors; 4) Follow up the Library usage in Courts




Qualifications

    • 1

      Bachelor’s Degree in Library and Information Science

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Archives and Documentation

      0 Year of relevant experience


  • 3

    Bachelor’s Degree in Bibliotheconomy

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Knowledge of archive management software

    • 2
      Knowledge of the documentation management system (DMS) would be an advantage

    • 3
      Knowledge of integrated document management

    • 4
      Good computer and general office management skills;

    • 5
      Conscientious and independent worker

    • 6
      Archive and documentation skills

    • 7
      Organizational and Customer Skills

    • 8
      Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage

    • 9
      High standards of professional ethics and Secrecy

    • 10
      Accountability for administrative decisions

  • 11
    Excellent IT skills


Psychometric Languages

  • 1
    English

Psychometric Domains

    • 1

      Problem solving

      Competence / Skills


    • 2

      Decision making

      Competence / Skills


  • 3

    Time management

    Competence / Skills

    Click here to visit the website source










Senior Manager Ecosystem and Value chain at BPR: Deadline:

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Job Description

Main Responsibilities:

  1. Develop and execute comprehensive strategies to create new business opportunities for the bank in collaboration with senior management to accelerate revenue growth and build sustainable business.
  2. To lead and direct synergies between business units (corporate, retail, treasury & DFS), enabling functions and subsidiaries in driving and delivering optimal ecosystem and value chain opportunities for overall growth of the bank’s revenue.
  3. Delivery of sales, revenue and balance sheet targets for value chain business.
  4. To establish and sustain a customer-centric culture, leveraging on people and technology.
  5. Act as the custodian for optimal ecosystem service delivery and trusted customer experience to ensure client retention and loyalty.
  6. Establish relationships with key value chain clients and business influencers in the country/regional customers.
  7. Identify new business opportunities/ target markets and collaborate with product teams to develop and commercialize product solutions
  8. Work with business functions to design tailored financial solutions for different ecosystem participants including development of value-based pricing mechanisms, focusing on creating innovative solutions with quick adoption of technology-driven solutions and catalyzing utilization of these solutions.
  9. Ensure strong cross-selling of bank products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank.
  10. Develop and implement processes and procedures that promote the growth of ecosystems banking.
  11. Drive and manage the relevant ecosystems forums and provide input into portfolio reports on excess management, revenue and net profit growth relevant to ecosystems.
  12. Develop and maintain productive strategic relationships with key stakeholders and partners.
  13. Maintain a detailed and current understanding of the industry; (at a macro specific, current market structures; regulatory requirements and issues) to ensure opportunities and risk mitigation.
  14. Manage the risks for ecosystems within the regulatory and compliance framework of the Bank and ensure compliance with Bank’s policies, procedures, and regulatory requirements.
  15. Lead, motivate, and continuously develop a credible high performing team.


Daily Responsibilities. 

  1. Review of portfolio performance
  2. Customer engagements alongside relationship managers.
  3. Stakeholder engagements with business functions on business performance
  4. Monitoring business performance within the assigned ecosystem
  5. Review and presentation of data and reports to Head and business segments.


Educational qualifications and work experience:

  1. Bachelor’s degree in or any business related.
  2. Professional qualification in any related field
  3. At least Eight (8) Years’ experience in Sales and business development, Relationship and stakeholder management, Ecosystem banking, Management reporting and presentation, Project management, Fintech/digital financial services, Business (performance) analysis, Credit/lending, Banking operations.
  4. Master’s Degree is an added advantage

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Project Analysts at BPR: Deadline:05/27/2025

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Job Description Main Responsibilities:

Assist in planning, executing and monitoring of the projects, ensuring adherence to timelines, budgets, scope and quality standards, and overall strategy. Conduct research and provide data analysis for approved projects to support decision-making and project planning. Monitor and evaluate the overall project. Track project progress, identify potential risks, problems and shortfalls and propose solutions to mitigate delays or issues. Establishing key performance indicators.


Analyzing project data and producing insights to optimize performance. Collaborate with various departments (e.g IT, Finance, Operations, business) to get project requirements and ensure alignment with business objectives. Ensure compliance with relevant banking regulations, policies, and standards during project implementation. Contribute to process improvement initiatives within the project management framework. Prepare, review, and maintain project documentation and reports on project milestones, deliverables and outcomes. Maintains project assets, communications and databases Maintaining project contracts and financials.


Daily Responsibilities.

Assist with planning Keep the project calendar up to date Track projects Offer suggestions to improve efficiencies Maintain compliance regulations and Policies Assess employee performance Help set up project meetings and handle the minute-taking at meetings Creates, manages and distributes project reports Evaluates and monitors project progress. Reviews and reports on project budget Performs regular project analysis.


Educational qualifications and work experience:

Bachelor’s degree in project management, or any business related. Professional qualification Project management/PMI/Prince2 Three (3) Years’ experience in category management, Project management, Banking operations and stakeholder management Master’s Degree is an added advantage

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Senior Manager, Controls &Governance at BPR: Deadline: 05/27/2025

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Job Description

Main Responsibilities:

  1. Identify, Assess and Understand the Risks in Operations by ensuring KRIs and RCSA are updated to reflect these risks as per defined schedule by Risk and Compliance.
  2. Close monitoring of unreconciled/outstanding items in NOSTROs’, Suspense accounts, Master, Visa Card Accounts and other internal transit/suspense accounts per the laid down Reconciliation Procedures for the Operation departments i.e.,
  3. SOP reviews on both new and changes in existing SOPs.
  4. Implement Control Assessments and Risk Reviews in all Operation departments under watch to ensure compliance with laid down policies and procedures.
  5. Provide Monitoring and oversight of Reconciliation hub and other Operation Processing Functions.
  6. Support the implementation of new policies that impacts Operations.
  7. Relationships – Keep good relationships with Internal Audit Department, Forensic, Risk and Compliance so that risk identified would be discussed with them immediately to enable them to address it.


Daily Responsibilities. 

  1. Close monitoring of unreconciled/outstanding items in NOSTROs’, Suspense and Master and Visa Card Accounts per the laid down Reconciliation Procedure for the Operation departments, KCBT- CRDB Customer Deposit account.
  2. Ensure control standards are being applied in accordance with SLAs, control Frameworks for BPR Bank Rwanda Plc and KCB group are implemented effectively in the Ops departments.
  3. Provide a monthly audit issues status to ascertain that audit issues have been closed, track and obtain progress actions on open issues with individual departments.
  4. Follow-up and ensuring recovery of Bank operational Exposure, Ops Losses, Interest, and Insurance claims where possible.
  5. Frequent update the departmental Risk Register and follow up on risk closure


Educational qualifications and work experience:

1.   Bachelor’s degree Banking/Business studies/ Finance/Risk

2. Minimum Five (5) Years’ experience in Banking Operations, Operational Risk &Controls Team supervision & Reconciliation.

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Consumer Protection Manager at BPR: Deadline: 05/27/2025

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Job Description

Main Responsibilities:

  1. Develop, implement, and review internal consumer protection strategy and policies to align with BNR regulations.
  2. Act as the primary liaison with the BNR Consumer Protection Unit and ensure timely responses to regulatory requirements.
  3. Oversee consumer education and awareness programs to enhance customer knowledge of their rights and responsibilities.
  4. Advice and align with all departments on the initiatives to take to ensure full compliance with consumer protection regulations.
  5. Monitor and assess compliance with consumer protection regulations across all departments.
  6. Advocate for consumer rights within the bank and participate in national discussions on financial consumer protection policies.
  7. Lead the development and publishing of consumer protection reports and disclosures.
  8. Collaborate with internal teams (Compliance, Risk, Legal, and Customer Experience) to enhance consumer protection frameworks.
  9. Train bank staff on consumer protection policies and ethical customer treatment.
  10. Provide regular updates to senior management and the Board on compliance status, consumer complaints, and key trends.
  11. Ensure the resolution of consumer protection-related complaints and regulatory concerns effectively and promptly.


Daily Responsibilities.

  1. Engage with regulatory bodies and update policies as per new regulatory changes.
  2. Review consumer complaints and track resolution timelines.
  3. Coordinate staff training sessions and consumer awareness campaigns.
  4. Prepare reports and presentations for management and regulatory submissions.
  5. Ensure compliance monitoring across branches and digital banking and in all departments.

Educational qualifications and work experience:

  1. Bachelor’s Degree in any business-related field
  2. Professional Qualification – Customer Experience, Compliance
  3. A master’s degree is an added advantage in any Business-Related field.
  4. Minimum five (5) years’ experience in Legal services/ Customer Experience/ Banking Operations/ Audit/ Compliance experience

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2 job positions of Branch Manager at BPR:Deadline: 05/23/2025

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Job Description

Main Responsibilities:

  1. Contribute to and take appropriate actions in cascading and implementing the Retail Banking Strategy in the area where the branch operates by ensuring the bank’s retail objectives are met to ensure sustainable business growth.
  2. Manage the branch retail’s liability and assets portfolios with the aim of ensuring that it remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
  3. Drive a sales culture within the branch staff with the aim of growing the NFI, products per customer, share of wallet, quality customer base and at the same time ensure staff productivity.
  4. Oversee the branch operations to ensure superior service offered to all bank’s customers, reduction of operating costs through an efficient utilization of Bank’s resources and prevention of frauds & losses through implementation of first-class corporate governance and compliance with bank policies, procedures and processes.
  5. Monitor and manage customer complaints, constantly review service delivery standards, and manage branch human resources in a way which ensures maintenance of the highest service standards.
  6. Coach, mentor, and develop a high performing team and ensure an effective performance management framework.
  7. Ensure effective migration of customers to electronic business channels through promoting channels usage (Mobile Banking, Internet Banking and Cards) and a high performance of branch alternative channels such as Agency Banking and Merchant Business
  8. Ensure that branch processes are within agreed TAT to live customer satisfaction.


Educational qualifications and work experience:

  1. Bachelor’s degree in management/ business related field or equivalent
  2. A master’s degree in a business-related field is an added advantage.
  3. More than 8 years’ experience in Team Leadership, Sales, Relationship Management, Credit, and Bank Operations in a commercial bank setting
  4. Demonstrated advanced knowledge of all credit related regulations.
  5. Leadership experience
  6. Excellent communication and stakeholder management skills

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Senior Manager, Central Operations at BPR: Deadline:05/23/2025

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Job Description

Main Responsibilities:

  1. Accountable for developing and execution of operational strategy corresponding to overall bank’s business strategy in an efficient manner and good governance
  2. Putting in place a safe and robust control environment by enhancing business processes and procedures improving TAT and customer satisfaction
  3. Mitigate operational risks that may arise from centralized banking operations, through proactive validation of high value amount
  4. Ensure and enforce adherence to ongoing regulatory, internal governance, policies, process standards across the country
  5. Provide periodical reporting on central operations performance using accurate and reliable management information
  6. Overseeing all business operations under central operations


Daily Responsibilities.

  1. Ensure system uptime for successful payments and approve huge value amounts under authorization limits
  2. Review period reporting to identify operational inefficiencies for timely actioning on their resolution
  3. Attend senior level meetings to discuss strategic matters and find solutions/actions to improve banking operational efficiency
  4. Follow up on daily operational processes (Payments, Account information, cards settlements, cheques processing, Interbranch CIT coordination and Cash sorting etc.)
  5. 5.Follow up on implementation of action plans


Educational qualifications and work experience:

  1. Bachelor’s degree in any business-related field
  2. Minimum Five (5) Year’ experience in banking operations preferably central operations on a managerial level.

Click here to visit the website source










Senior Manager Customer Experience at BPR: 05/27/2025, 11:59 PM

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Main Responsibilities:

  1. Develop customer experience strategy and a subsequent implementation plan to improve the institution’s banking experience and customer satisfaction.
  2. Ensure quality customer experience and service standards at all customer touch points within the bank for both internal and external customers through training and monitoring compliance of the same across the bank network.
  3. Develop and control the customer experience budget in line with the overall operations department budget.
  4. Drive continuous improvement of quality service by creating service quality awareness amongst staff through presentations and regular communication.
  5. Define and implement customer onboarding and customer management processes.
  6. Effectively measure the quality of customer service in the Bank on a regular basis and take charge of customer feedback mechanisms in the Bank through surveys, mystery shoppers among others including managing the banks Net Promoter Scores (NPS) across the network.
  7. Carry out regular audits on work being done and customer service being provided to ensure all standards are met to ensure effective delivery of service to customers.
  8. Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants to build customer confidence in the bank
  9. Improving customer service procedures, policies and standards for the bank and the customer experience department to ensure that good practice in handling customer issues is cascaded throughout the bank.
  10. Organize programs and events for the bank to interact with its customers so that they can understand them better to build confidence and loyalty.
  11. Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  12. Research on trends in customer service methods from other companies and make recommendations to management.
  13. Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  14. Inculcate organization wide customer experience culture in BPR to ensure seamless culture on customer experience across the bank


Daily Responsibilities.

  1. Stakeholder engagement to identify, properly document and track the execution of customer experience initiatives
  2. Conduct periodic review to monitor progress against agreed objectives
  3. Prepare departmental budget
  4. Conduct periodic review to ensure overall expenditure is within departmental budget
  5. Investigates reasons for budget variance and establish ways to reduce the variance
  6. Training and support of the head office and branch teams regarding customer experience matters

Educational qualifications and work experience:

  1. Bachelor’s degree in business, Management and any relevant Graduate Degree.
  2. Business, Customer Experience-related qualifications
  3. Eight (8) Years’ experience in a Managerial position in customer experience and client support.
  4. A master’s degree in business or management is an added advantage

Click here to visit the website source










IT Change & Governance Manager at BPR: Deadline:

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Main Responsibilities:

  1. To create, maintain and communicate Change management strategies and policies. Ensuring all stakeholders across the bank are well versed on the change management process and understand their responsibilities.
  2. Ensure governance of the Technology Policies and procedures through continuous reviews, reporting, training and education.
  3. To define and measure success metrics and monitor change process & problems. Highlight areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.
  4. Lead and coordinate local Change Advisory Board (CAB) meetings and activities.
  5. Provide assurance on risk mitigation and minimize the impact of change related events by chairing regular Change Management meetings with Application, Development, Infrastructure and Business areas and any other stakeholder.
  6. Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out.
  7. Test strategy formulation which includes decomposing the business and technical requirements into test scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other testing preparation activities.
  8. Lead formal reviews of test plans, designs, and requirements documents with cross-functional teams and accurately predict the amount of effort required for projects, QA activities and Scrum Master tasks.
  9. Implement Test Automation leveraging test automation frameworks, Research, Develop and/or Recommend tools to assist QA Analysts in test planning, execution, and reporting and lead Management and maintenance of Test Environments
  10. Coach and mentor QA Analysts and Scrum Masters, in modern Agile approaches for execution of Projects.


Daily Responsibilities. 

  1. Provide oversight over the change management process, provide change reporting into the status of various stakeholder requests and where necessary report matters requiring escalations.
  2. Able to lead and mentor Quality assurance Analysts and Scrum Masters in their day-to-day work and Create awareness and continuous education on the change management activities and stakeholder roles in the process.
  3. Review and update the change management processes, policies and guidelines as appropriate.
  4. Translating requirements and acceptance criteria into detailed test plans that are detailed, efficient, and impactful.
  5. Executing manual and automated test suites to ensure product is at or above quality threshold for release and Working with developers to identify the root cause of failures.


Educational qualifications and work experience:

  1. Bachelor’s degree Computer Science, Computer Engineering, Information Technology or a related field of study
  2. Minimum five (5) Years’ experience in IT
  3. Certification in  ITIL Foundation, PRINCE II (Practitioner) / Agile PM / PMI-ACP / Certified Agile Project Manager (IAPM) / Certified Scrum Master (CSM) CBAP, TOGAF, ISTQB / ISTQB

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14 Job positions of coffee proximity extension Technical assistant at Nyamagabe District: Deadline: May 22, 2025

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Job responsibilities

The proximity extension Technical Assistants (TAs) for Coffee rejuvenation will support the Coffee rehabilitation and replacement process by ensuring that farmers implement PSAC’s interventions in his/her area of works and follow – up Other Skills : 1. Minimum A2 diploma in Agronomy or other relevant Biological or Geographical science studies with relevant coffee training; 2. In – depth knowledge of coffee agronomy; 3. Having at least 2 years of experience in community mobilization or extension services; 4. Experience as a Field Officer is an advantage; 5. Good knowledge of coffee nutrition requirements and coffee farms management practices; 6. Priority will be given to women and youth; 7. Accepting to work on field for most of the time; 8. Passion of excellence;




Qualifications

    • 1

      Bachelor’s Degree in Agronomy

      2 Years of relevant experience


    • 2

      Advanced diploma in Agriculture

      2 Years of relevant experience


  • 3

    Agronomy

    2 Years of relevant experience


Required competencies and key technical skills

  • 1
    Language: Fluency in English and Kinyarwanda is required. Knowledge of French is an asset

Click here to visit the website source










Accountant at Rwanda transport development agency ( RTDA):Deadline: May 22, 2025

0

Job responsibilities

Reporting: Accountant reports to the Corporate Services Division Manager. Duties and Responsibilities The accountant is responsible for: 1. Perform financial functions related to the collection, accuracy, recording, analysis and presentation of RTDA’s financial operations; 2. Prepare financial reports and keep all accounting documents in a safe and orderly manner; 3. Certify annually the inventory and depreciation of RTDA assets and ensure proper and up to date recording of all financial transactions; 4. Perform all accounting functions of RTDA in accordance with generally accepted accounting principles; 5. Analyze financial data to resolve certain discrepancies and irregularities that may arise; 6. Prepare financial statements that may include monthly and annual accounts based upon the financial information that is compiled and analyzed; 7. Prepare financial management reports that include accurate quarterly and year-end closing documents including adherence to reporting timelines; 8. Monitor and support taxation issues in coordination with the audit process by assisting with financial data preparation; 9. Use management accountants to record and analyze financial information of the businesses in which they are employed; 10. Examine and maintain the financial records of the projects for which an accountant is employed, in connection with taxation and government regulations; 11. Avail and keep updated all required documents related to audit and ensure clean report in Finance. 12. Perform any other duties as may be assigned by a competent authority.




Qualifications

    • 1

      Bachelor’s Degree in Accounting with a foundation level one of CPA/CIA/CPFA/CPFM/ACCA (Applied Knowledge of ACCA) or Stage two of CAT/ API Certificate

      0 Year of relevant experience


    • 2

      Bachelor’s Degree in Economics with a foundation level one of CPA/CIA/CPFA/CPFM/ACCA (Applied Knowledge of ACCA) or Stage two of CAT/ API Certificate

      0 Year of relevant experience


    • 3

      Bachelor’s Degree in Management with a foundation level one of CPA/CIA/CPFA/CPFM/ACCA (Applied Knowledge of ACCA) or Stage two of CAT/ API Certificate

      0 Year of relevant experience


  • 4

    Bachelor’s Degree in Finance with foundation level one of CPA/CIA/CPFA/CPFM/ACCA (Applied Knowledge of ACCA) or Stage two of CAT/ API Certificate

    0 Year of relevant experience



Required competencies and key technical skills

    • 1
      Integrity

    • 2
      Strong critical thinking skills and excellent problem solving skills

    • 3
      Inclusiveness

    • 4
      Accountability

    • 5
      Communication

    • 6
      Teamwork

    • 7
      Client/citizen focus

    • 8
      Professionalism

    • 9
      Commitment to continuous learning

    • 10
      Knowledge of accounting, financial reporting and auditing standards (Such as IPSAS, IFRS; ISSAs)

    • 11
      Proficiency in financial management systems

    • 12
      Analytical, problem solving and organizational skills

    • 13
      Resource management skills

    • 14
      Problem solving skills

    • 15
      Decision making skills

    • 16
      Time management skills

    • 17
      Risk management skills

    • 18
      Results oriented

    • 19
      Digital literacy skills

    • 20
      Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

  • 21
    Analytical skills;



Psychometric Languages

  • 1
    English

Psychometric Domains

    • 1

      Critical thinking

      Competence / Skills


    • 2

      Problem solving

      Competence / Skills


    • 3

      Decision making

      Competence / Skills


    • 4

      Analytical skills

      Competence / Skills











10 Job positions of Business Engagement Assistant at IPA Rwanda | Kigali :Deadline: 30-05-2025

0

Innovations for Poverty-Action (IPA)

Job Description

Job Title: Business Engagement Assistant

Division/Department: Research

Work Location: Kigali

Length of contract: 5 to 7 Months (Short-Term Contract)

Desired Start Date: ASAP

Number of Positions: 10

Reports to: Senior Research Associate

Innovations for Poverty Action was established in Rwanda in 2013 as an International Non-Government Organization. IPA Rwanda has ten active projects spanning across Education, Agriculture, Finance, and Health. With 36 full-time staff, a network of part-time field enumerators of over 300, IPA Rwanda predominantly implements Randomized Controlled Trials in collaboration with leading Rwandan and international academics, the Government of Rwanda and other development NGOs to evaluate the impact of new development concepts to help inform future government policy and development projects.


Project and position summary

Innovations for Poverty Action (IPA) Rwanda seeks qualified and motivated Business Engagement Assistants to support a new research project aimed at understanding financial constraints to exporting in Rwanda. This project is led by Jie Bai (Harvard Kennedy School), Lauren Bergquist (Yale University), Christian Lippitsch (International Growth Centre), and Ignacio Marra de Artinano (Université Libre de Bruxelles).

About the Project

The project will conduct an impact evaluation on the loan program for exporters and potential exporters managed by the Development Bank of Rwanda (BRD). The objective is to understand the role of financial constraints to exporting in Rwanda. The Business Engagement Officers will be engaged in a large-scale firm outreach campaign to provide targeted marketing and application support to potential clients.


Key Responsibilities

  • Engage with firm owners daily as part of the outreach campaign.
  • Clearly explain the project’s purpose and the potential benefits of participating.
  • Introduce firms to the available financial support opportunities.
  • Guide firms through loan application processes, including eligibility checks, required documents, and submission procedures.
  •  Report on barriers encountered by firms in accessing finance or completing applications.
  • Follow up with firms regularly to monitor progress and troubleshoot challenges.
  • Schedule firm visits efficiently and manage travel/logistics to meet daily and weekly targets.
  • Build and maintain strong relationships with stakeholders, including private firms and government agencies.
  • Keep track of outreach materials, documentation templates, or support tools provided by IPA.
  • Maintain a network of contacts within firms for future follow-up or project phases.
  • Liaise regularly with the IPA research team and Principal Investigators (PIs) to report progress, share challenges, and provide updates from the field.
  • Ensure that outreach and facilitation activities are conducted according to project protocols and research standards.
  • Protect firm confidentiality and handle sensitive information with integrity.
  • Represent IPA in a professional and respectful manner during interactions with firms, banks, and any government counterparts.
  • Performing other office and project-related tasks as needed.


Education and/or Work Experience Requirements:

  • A minimum of a Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
  • Experience in community or business outreach, especially in a structured campaign.
  • Professional experience in a financial institution, such as a bank or microfinance organization is an added advantage.
  • Strong oral and written communication in Kinyarwanda and English.
  • Demonstrated experience working with private sector actors and/or government officials is an added advantage.
  • Strong interpersonal skills and ability to work independently under minimal supervision.
  • Attention to detail in documenting interactions and following up on (firm) interactions.
  • Understanding of loan application processes, credit analysis, and financial documentation is a plus.
  • Capable of working independently and proactively with minimal supervision.
  • Basic proficiency in using MS Office (Word, Excel) or Google Workspace.
  • Experience using mobile data collection tools (e.g., SurveyCTO, ODK, KoboToolbox) is a plus.
  • High level of integrity, professionalism, and cultural sensitivity.
  • Ability to represent IPA and the project positively in external engagements


Preferred Attributes

  • Experience conducting outreach or fieldwork with firms.
  • Ability to explain complex financial products or processes in simple terms.
  • Familiarity with SME challenges, especially in accessing finance.
  • Ability to assess a firms’ readiness or eligibility for financial services

INTERESTED APPLICANTS MEETING ALL THE REQUIREMENTS SHOULD FILL OUT AN ONLINE APPLICATION FORM AND ATTACH THEIR COVER LETTER, CV AND ACADEMIC CERTIFICATES THROUGH THE FOLLOWING LINK: https://poverty-action.formstack.com/forms/iparw_business_engagement_assistat_job_application_may_2025

APPLICATIONS WILL BE CONSIDERED ON A ROLLING BASIS, ALL APPLICATIONS SUBMITTED PRIOR TO 5 PM RWANDA TIME FRIDAY MAY 30TH, 2025 WILL BE CONSIDERED. APPLICATIONS AFTER THIS TIME WILL NOT BE CONSIDERED. DUE TO THE VOLUME OF APPLICATIONS ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.










Senior Research Associate at IPA Rwanda | Kigali : Deadline: 30-05-2025

0

Innovations for Poverty-Action (IPA)

Job advert

Job Title: Senior Research Associate

Division/Department: Research

Work Location: Kigali

Length of contract: 1 year Fix-term contract

Desired Start Date: ASAP

Number of Positions: 1

Reports to: Research Manager

Innovations for Poverty Action (IPA) was established in Rwanda in 2013 as an International Non-Government Organization. IPA Rwanda has ten active projects spanning across Education, Agriculture, Finance and Health. With 36 full-time staff, a network of part-time field enumerators of over 300, IPA Rwanda predominantly implements Randomized Controlled Trials in collaboration with leading Rwandan and international academics, the Government of Rwanda and other development NGOs to evaluate the impact of new development concepts to help inform future government policy and development projects.


Project and position summary:

IPA Rwanda seeks a Senior Research Associate (SRA) to be based in Kigali, Rwanda, to support a research project led by Jie Bai (Harvard Kennedy School), Lauren Bergquist (Yale University), Christian Lippitsch (International Growth Centre), and Ignacio Marra de Artinano (Universite Libre de Bruxelles). The research team will conduct an impact evaluation on a loan product for exporters and potential exporters. managed by the Development Bank of Rwanda (BRD). Its objective is to understand the role of financial constraints to exporting in Rwanda. The loan product provides collateral guarantees for loans given by private financial institutions (PFIs) to increase access to finance for small and medium enterprises. To estimate the impact of the program, the team, supported by a team of IPA enumerators, will run a randomized marketing and application support campaign to increase uptake among visited firms.

The SRA will work closely with the IPA research team, the principal investigators (PIs), and implementing partners, gaining hands-on field research and management experience. Key responsibilities will include close coordination between the PIs, the point persons at the BRD and the PFIs, and the enumerator team. This will require robust experience and knowledge of the financial sector and products. The SRA will be involved in training exercises and lead the managing of junior research staff and field teams; the design and supervision of the logistics of field activities; the cleaning and analyzing surveys and administrative data; and will assist in liaising with key stakeholders.

We are looking for people with excellent communication and executive skills. Project management experience is a key requirement, as is a background in operations, logistics, or research management. We are looking for a candidate who is capable of working individually and as a part of a team, who can adapt to different environments and contexts, and who has a continuous willingness to learn. As an ideal candidate, the SRA must be able to organize complex work plans and lead teams. The work will develop the SRA’s analytical and management skills and requires full commitment in a challenging environment.


Responsibilities:

  •  Manage day-to-day operations for a large outreach campaign with firms
  • Manage research activities, from planning, and implementation, to field and research work consolidation.
  • Actively and continuously liaise and communicate with internal (supervisor, local, global IPA teams) and external [donors/ funders, local partners, PIs) to ensure smooth project delivery.
  • Document all activities related to the project, including preparation of progress and results reports to PIs, research partners, and funding agencies, and sharing them in a timely manner.
  • Assist in hiring, training, and managing project staff, including field staff, and interns.
  • Supervise and manage project field staff (data collectors, enumerators, field supervisors).
  • Manage field and administrative data from collection and processing, to storage, on-the-go troubleshooting, and adapt to changing field conditions to ensure timely and good quality field data collection.
  • Ensure adherence to data quality protocols, manage data quality audits and run high-frequency checks guided by IPA protocols and monitoring systems.
  • Assist in managing partnerships with project partners, including providing timely updates and responses to partner organizations.
  • Performing office and project-related tasks as needed.


Education and/or Work Experience Requirements:

  • Bachelor’s degree in economics, business administration, public policy, social science, statistics or a related field, Master’s degrees are preferred;
  • Experience in project management.
  • Experience in and knowledge of the financial sector and products.
  • Strong quantitative skills and knowledge of STATA preferred; experience with electronic data collection platforms a plus.
  • Demonstrated ability to manage high-level relationships with partner organizations.
  • Experience working with government officials, especially in Rwanda is also a plus.
  • Excellent management and organizational skills.
  • Flexibility, self-motivation, and the ability to manage multiple tasks efficiently as a team player.
  • Ability to work in a culturally diverse team and maintain high professional standards.
  • Strong written and oral communication skills and complete fluency in English and Kinyarwanda is required.


Preferred

  • Experience in coordinating and implementing large-scale data collection activities with firms.
  • Experience with quantitative and qualitative research methods.
  • Familiarity with randomized controlled trials.

INTERESTED APPLICANTS MEETING ALL THE REQUIREMENTS SHOULD FILL OUT AN ONLINE APPLICATION FORM AND ATTACH THEIR COVER LETTER, CV AND ACADEMIC CERTIFICATES THROUGH THE FOLLOWING LINK:

https://poverty-action.formstack.com/forms/iparw_senior_research_associate_egf_project_job_application_may_2025

Applications will be considered on a rolling basis, all applications submitted prior to 5 pm Rwanda time Friday 30th May 2025 will be considered. Applications after this time will not be considered.
Due to the volume of applications only shortlisted candidates will be notified.










2 Job Positions of ECD Teacher at The Pharo Foundation Rwanda Ltd | Kigali :Deadline: 13-06-2025

0

Early Childhood Development Teacher

Kigali, Rwanda

Overview

Pharo Foundation is a mission-driven, impact-oriented organisation that designs, funds, and operates economic development programmes to achieve its vision of a vibrant, productive, and self-reliant Africa.

The Foundation drives its impact through two key approaches:

  1. Pharo Development is our non-profit arm, investing in public goods and development projects with the aim of making an impact in our three mission areas: Education, Water and Economic Productivity.
  2. Pharo Ventures is our for-profit, patient-capital investment vehicle thriving to make impactful investments into critical value chains and aiming to capture value in Africa.

Pharo Foundation is actively building its portfolio in Rwanda and is committed to expanding our footprint to positively impact the country. To date, we have successfully launched Pharo School Kigali and a Teacher Capacity Building program to enhance quality and access to education for pre-primary and primary school students.

We are a diverse, multicultural, and passionate organisation, with over 700 employees in Ethiopia, Kenya, Rwanda, and Somaliland. Our headquarters are in Nairobi, Kenya, and we have a liaison office in London, UK.


Opportunity

Pharo School Kigali is seeking a passionate and experienced Early Childhood Development (ECD) Teacher to join our Early Years team. The ECD Teacher will play a key role in supporting the social, emotional, cognitive, and physical development of children aged 3 to 6, providing a nurturing and stimulating learning environment that lays a strong foundation for lifelong learning.

Key Relationships

Role: ECD Teacher

Location: Kigali, Rwanda

Report to: School Principal

Contract Type: Full time

Functional relationships:

  • Teachers
  • Operations Officer


Duties and Responsibilities

  • Plan and deliver age-appropriate, engaging, and child-centered lessons in line with early childhood development principles and the Cambridge Early Years framework (if applicable).
  • Create a safe, inclusive, and stimulating classroom environment that supports exploration, play, and inquiry-based learning.
  • Support language development, early numeracy, creative expression, motor skills, and socio-emotional growth.
  • Use play-based strategies and real-life experiences to develop key learning outcomes.
  • Monitor and document each child’s development and learning progress.
  • Identify any developmental delays or learning challenges early and work with support staff and parents for appropriate intervention.
  • Promote a positive classroom culture that encourages empathy, kindness, and cooperation.
  • Conduct regular observations and informal assessments to guide instruction and support individual learning needs.
  • Maintain accurate records of student learning and communicate regularly with parents and caregivers about each child’s progress.
  • Organize and participate in parent-teacher conferences and early learning workshops as needed.
  • Ensure a clean, organized, and safe learning environment.
  • Implement consistent and age-appropriate behavior management strategies.
  • Work collaboratively with colleagues to plan and reflect on best practices.
  • Participate in professional development workshops and early years training.
  • Contribute to school events, open days, and early childhood community outreach programs.


Qualifications and Requirements

  • Bachelor’s degree in Early Childhood Education, Education, or a related field (a diploma with extensive experience may be considered).
  • A recognized teaching qualification or ECD certification is preferred.
  • Minimum 2 years of teaching experience in an early childhood or pre-primary setting.
  • Experience with play-based learning, child-centered pedagogy, and/or the Cambridge Early years programme is a strong advantage.
  • Excellent spoken and written communication skills in English.
  • Patience, creativity, warmth, and a genuine love for working with young children.
  • Ability to work collaboratively with families, colleagues, and school leadership.


Personal attributes

  • Must be willing to use modern teaching practice which leads to play based learning.
  • Excellent communication and instructional skills in French, English or both.
  • Excellent interpersonal skills, with the ability to interact with students, parents, teachers, and support staff.
  • Should be organized, energetic and self-directed, with the ability to interact at all levels.
  • Optimizing diversity, strong intellect, and vision, aligning performance for success.
  • Must be willing to live in Gasabo district


Application procedure

  • We will review completed applications on a rolling basis. If we identify an outstanding candidate early in the process, we reserve the right to appoint before the deadline. For this reason, we encourage interested candidates to apply as early as possible. Due to the high volume of applications, we regret that we will only contact shortlisted candidates.
  • You are required to attach a detailed CV and cover letter.

Click on this Link to apply: https://a.peoplehum.com/dn4dr before June 13th 2025.










2 Job Positions of Homeroom Teacher at The Pharo Foundation Rwanda Ltd | Kigali: Deadline: 13-06-2025

0

Homeroom Teacher

Kigali, Rwanda

Overview

Pharo Foundation is a mission-driven, impact-oriented organisation that designs, funds, and operates economic development programmes to achieve its vision of a vibrant, productive, and self-reliant Africa.

The Foundation drives its impact through two key approaches:

Pharo Development is our non-profit arm, investing in public goods and development projects with the aim of making an impact in our three mission areas: Education, Water and Economic Productivity.
Pharo Ventures is our for-profit, patient-capital investment vehicle thriving to make impactful investments into critical value chains and aiming to capture value in Africa.
Pharo Foundation is actively building its portfolio in Rwanda and is committed to expanding our footprint to positively impact the country. To date, we have successfully launched Pharo School Kigali and a Teacher Capacity Building program to enhance quality and access to education for pre-primary and primary school students.

We are a diverse, multicultural, and passionate organisation, with over 700 employees in Ethiopia, Kenya, Rwanda, and Somaliland. Our headquarters are in Nairobi, Kenya, and we have a liaison office in London, UK.

Opportunity

The Homeroom Teacher is responsible for ensuring that all students are taught the content and essential skills outlined in the school’s schemes of work, in accordance with the school’s Mission and Objectives. He or she will operate within the parameters of the policies, procedures, and standards of the school and bears direct responsibility for his or her class. The homeroom teacher is in charge of keeping track of any medical issues that impact the students they teach as well as understanding what should be done in an emergency.

Key Relationships

Role: Homeroom Teacher

Location: Kigali, Rwanda

Report to: School Principal

Contract Type: Full time

Functional relationships:

ECD Teachers and ECD- Teacher Assistants
Homeroom Teachers
Operations Officer
Duties and Responsibilities

Provide a positive environment in which students are encouraged to be actively engaged in
the literacy learning process.
Differentiate to meet the needs of students with varying learning styles and needs that promotes play based learning.
Ensure the student’s growth and achievement is continuous and appropriate for age group or subject area.
Participate in the development, administration and marking of examinations and other assessments.
Assist in the development of learning materials, preparing schemes of work, and lesson plans.
Maintaining records to monitor student progress, achievement, and attendance.
Perform pastoral duties including student support, counselling students with academic.
development and providing student encouragement.
Communicate effectively with all parties such as students, parents, peers, and line managers on a regular basis on students’ progress.
Meets professional obligations through efficient work habits such as meeting deadlines and honoring schedules.
Perform any other duties assigned by the supervisor.

Qualifications and Requirements

Bachelor’s degree in Education or a related field.
Certified teaching qualification (e.g., PGCE, B.Ed, or equivalent).
At least 3 years of teaching experience, preferably in an international or Cambridge curriculum school.
Strong knowledge of child development and primary education pedagogy.
Excellent communication, classroom management, and interpersonal skills.
Passion for teaching and nurturing young learners.
Ability to work collaboratively in a diverse and inclusive environment.

Personal attributes

Must be willing to use modern teaching practice which leads to play based learning.
Excellent communication and instructional skills in French, English or both.
Excellent interpersonal skills, with the ability to interact with students, parents, teachers, and support staff.
Should be organized, energetic and self-directed, with the ability to interact at all levels.
Optimizing diversity, strong intellect, and vision, aligning performance for success.
Must be willing to live in Gasabo district

Application procedure

We will review completed applications on a rolling basis. If we identify an outstanding candidate early in the process, we reserve the right to appoint before the deadline. For this reason, we encourage interested candidates to apply as early as possible. Due to the high volume of applications, we regret that we will only contact shortlisted candidates.
You are required to attach a detailed CV and cover letter.
Click on this Link to  apply: https://a.peoplehum.com/hhbqp before June 13th, 2025.
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French Teacher at The Pharo Foundation Rwanda Ltd | Kigali: Deadline 13-06-2025

0

French Teacher

Kigali, Rwanda

Overview

Pharo Foundation is a mission-driven, impact-oriented organisation that designs, funds, and operates economic development programmes to achieve its vision of a vibrant, productive, and self-reliant Africa.

The Foundation drives its impact through two key approaches:

  1. Pharo Development is our non-profit arm, investing in public goods and development projects with the aim of making an impact in our three mission areas: Education, Water and Economic Productivity.
  2. Pharo Ventures is our for-profit, patient-capital investment vehicle thriving to make impactful investments into critical value chains and aiming to capture value in Africa.

Pharo Foundation is actively building its portfolio in Rwanda and is committed to expanding our footprint to positively impact the country. To date, we have successfully launched Pharo School Kigali and a Teacher Capacity Building program to enhance quality and access to education for pre-primary and primary school students.

We are a diverse, multicultural, and passionate organisation, with over 700 employees in Ethiopia, Kenya, Rwanda, and Somaliland. Our headquarters are in Nairobi, Kenya, and we have a liaison office in London, UK.


Opportunity

The French Teacher is responsible for ensuring that all students are taught the content and essential skills outlined in the school’s schemes of work, in accordance with the school’s Mission and Objectives. He or she will operate within the parameters of the policies, procedures, and standards of the school and bears direct responsibility for his or her class. The homeroom teacher is in charge of keeping track of any medical issues that impact the students they teach as well as understanding what should be done in an emergency.


Key Relationships

Role: French Teacher

Location: Kigali, Rwanda

Report to: School Principal

Contract Type: Full time

Functional relationships:

  • Teachers
  • Operations Officer

Duties and Responsibilities

  • Provide a positive environment in which students are encouraged to be actively engaged in
  • the literacy learning process.
  • Differentiate to meet the needs of students with varying learning styles and needs that promotes play based learning.
  • Ensure the student’s growth and achievement is continuous and appropriate for age group or subject area.
  • Participate in the development, administration and marking of examinations and other assessments.
  • Assist in the development of learning materials, preparing schemes of work, and lesson plans.
  • Maintaining records to monitor student progress, achievement, and attendance.
  • Perform pastoral duties including student support, counselling students with academic.
  • development and providing student encouragement.
  • Communicate effectively with all parties such as students, parents, peers, and line managers on a regular basis on students’ progress.
  • Meets professional obligations through efficient work habits such as meeting deadlines and honoring schedules.
  • Perform any other duties assigned by the supervisor.


Qualifications and Requirements

  • Bachelor’s degree in French, Education (with a specialization in French), Linguistics, or a related field.
  • A recognized teaching qualification (e.g., B.Ed., PGCE, or equivalent).
  • Additional training or certification in teaching French as a foreign/second language is an added advantage (e.g., DAEFLE, DELF/DALF examiner training).
  • At least 2 years of teaching experience, preferably in an international school or in delivering the Cambridge International Curriculum (Primary or Secondary levels).
  • Demonstrated experience in teaching French as a second language (FLE) to non-native speakers.
  • Experience with differentiated instruction, active learning, and modern language teaching strategies.
  • High level of fluency in French (near-native or native level) and strong English communication skills.
  • Sound knowledge of language acquisition methodologies and the Cambridge language curriculum framework.
  • Ability to create engaging, student-centered lessons that build speaking, listening, reading, and writing skills.
  • Competence in using technology and multimedia tools to enhance language learning.
  • Strong classroom management, organizational, and assessment skills.
  • Passion for teaching, nurturing learners, and contributing to a positive school culture.


ICT Teacher at The Pharo Foundation Rwanda Ltd | Kigali : Deadline: 13-06-2025

0

ICT Teacher

Kigali, Rwanda

Overview

Pharo Foundation is a mission-driven, impact-oriented organisation that designs, funds, and operates economic development programmes to achieve its vision of a vibrant, productive, and self-reliant Africa.

The Foundation drives its impact through two key approaches:

  1. Pharo Development is our non-profit arm, investing in public goods and development projects with the aim of making an impact in our three mission areas: Education, Water and Economic Productivity.
  2. Pharo Ventures is our for-profit, patient-capital investment vehicle thriving to make impactful investments into critical value chains and aiming to capture value in Africa.

Pharo Foundation is actively building its portfolio in Rwanda and is committed to expanding our footprint to positively impact the country. To date, we have successfully launched Pharo School Kigali and a Teacher Capacity Building program to enhance quality and access to education for pre-primary and primary school students.

We are a diverse, multicultural, and passionate organisation, with over 700 employees in Ethiopia, Kenya, Rwanda, and Somaliland. Our headquarters are in Nairobi, Kenya, and we have a liaison office in London, UK.


Opportunity

The ICT Teacher will deliver engaging and effective ICT instruction, foster students’ curiosity and skills in digital technologies, and support the integration of ICT across the school curriculum. The teacher will play a critical role in preparing students for future academic and professional opportunities in a technology-driven world.

We are seeking a dedicated and innovative ICT Teacher to join our dynamic academic team. This is an exciting opportunity to contribute to the digital literacy and technological advancement of young learners in a values-based and future-oriented learning environment.


Key Relationships

Role: ICT Teacher

Location: Kigali, Rwanda

Report to: School Principal

Contract Type: Full time

Functional relationships:

  • Teachers
  • Operations Officer

Duties and Responsibilities

  • Deliver high-quality ICT lessons in accordance with the Cambridge curriculum for primary level.
  • Develop and implement engaging lesson plans that promote digital literacy, coding, and responsible technology use.
  • Assess student performance and provide constructive feedback to support their academic growth.
  • Integrate technology into learning across subjects to enhance student experience.
  • Maintain up-to-date knowledge of ICT developments and educational technology tools.
  • Participate in the development, administration and marking of examinations and other assessments.
  • Assist in the development of learning materials, preparing schemes of work, and lesson plans.
  • Maintaining records to monitor student progress, achievement, and attendance.
  • Perform pastoral duties including student support, counselling students with academic.
  • development and providing student encouragement.
  • Communicate effectively with all parties such as students, parents, peers, and line managers on a regular basis on students’ progress.
  • Meets professional obligations through efficient work habits such as meeting deadlines and honoring schedules.
  • Perform any other duties assigned by the supervisor.


Qualifications and Requirements

  • Bachelor’s degree in ICT, Computer Science, Education Technology, or a related field.
  • Recognized teaching qualification (PGCE, B.Ed., or equivalent).
  • At least 2 years of teaching experience, preferably in a Cambridge curriculum school.
  • Strong subject knowledge and ability to teach both theory and practical ICT skills.
  • Experience using educational technology tools and platforms.
  • Excellent classroom management, interpersonal, and communication skills.
  • Passion for education and commitment to continuous professional development.
  • Demonstrated integrity and ability to work collaboratively in a diverse team.


Personal attributes

  • Must be willing to use modern teaching practice which leads to play based learning.
  • Excellent communication and instructional skills in French, English or both.
  • Excellent interpersonal skills, with the ability to interact with students, parents, teachers, and support staff.
  • Should be organized, energetic and self-directed, with the ability to interact at all levels.
  • Optimizing diversity, strong intellect, and vision, aligning performance for success.
  • Must be willing to live in Gasabo district

Application procedure

  • We will review completed applications on a rolling basis. If we identify an outstanding candidate early in the process, we reserve the right to appoint before the deadline. For this reason, we encourage interested candidates to apply as early as possible. Due to the high volume of applications, we regret that we will only contact shortlisted candidates.
  • You are required to attach a detailed CV and cover letter.
  • Click on this Link to apply: https://a.peoplehum.com/u77xg before June 13th, 2025.









Imyanya 2 y`ubushoferi muri Water For People- | Kigali :Deadline: 20-05-2025

0

Job Title: Driver (2 people positions)

Reports to: Procurement and Logistics Assistant

Duty Station: Kigali with frequent travels to program sites in the districts

ORGANIZATIONAL CONTEXT

Water For People is an international non-governmental organization (NGO) that works with people and partners to develop innovative and long-lasting solutions to the water, sanitation, and hygiene problems globally. The organization strives to continually improve, experiment with promising new ideas, and leverage resources to multiply its impact.

Water For People is currently operating in 9 countries including Rwanda where the organization is supporting WASH in the districts of Rulindo, Kicukiro, Gicumbi, Karongi and Gisagara. Ten more Districts are supported under the USAID-funded Isoko y’Ubuzima Project.

With a shared passion for our mission, our values guide how we act and interact based on five core pillars:

  • Collective Transformation: We believe in the power of collective
  • Environmental Stewardship: We are committed to being responsible stewards of the environment.
  • Integrity: We act honestly and transparently to inspire trust.
  • Courage: We encourage brave exploration of new ideas and informed risk-taking.
  • Amplify all Voices: By putting people first, celebrating diversity, and pursuing justice, we prioritize our shared humanity.

Please visit   https://www.waterforpeople.org/  to learn more about who we are and what we do.


PURPOSE OF THE POSITION

The Driver will technically support the implementation of programs in accordance with Water For People annual work plan and within Water For People Rwanda Team management structure, the Driver will report to the Procurement and Logistics Assistant

PRIMARY DUTIES & RESPONSIBILITIES 

  • Drive office vehicles for the transportation of Water For People staff and visitors, and other authorized personnel;
  • Transport Water For People staff goods to their destination in a safe, responsible, and timely manner;
  • Collection and delivery of mail, documents, and other courier items in a safe, responsible and timely manner;
  • Ensure that all assignments and trips are authorized, embarked on, and completed on time, with all travel and delivery requirements as per the office standards;
  • Oversee the day-to-day maintenance of the assigned vehicles including checking the oil, water, battery, brakes, tires, etc., and log them in the start-of-the-day checklist;
  • Perform minor repairs and/or arrange for other repairs by logging and urgently reporting to the supervisor;
  • Ensure that vehicles are driven safely, optimizing engines use, economizing fuel as well as minimizing wear and tear;
  • Report to the supervisor all vehicle maintenance problems, incidents, accidents, and damage using official forms;
  • Guard vehicles against theft and vandals and ensure that vehicles are locked and parked in the officially assigned locations;
  • Ensure that the steps required by Water For People staff rules and regulations are taken into consideration in case of involvement in an incident or accident or damage to the vehicle;
  • Appropriately Log official trips, daily mileage, gas consumption, oil changes, greasing, etc. using the available logbooks before and after each trip;
  • Submit assigned vehicle performance and activities accounted for at the end of every week to the supervisor;
  • Ensure full accountability for time, assignments, and activities on a weekly basis to the supervisor;
  • Ensure the cleanliness of the vehicle at all times.
  • Respect the speed limits and obey all other Rwanda traffic laws when driving Water For People staff vehicles;
  • Be flexible to work longer hours, after hours and weekends, and when necessary or in an emergency;
  • Perform any other duties assigned by the supervisor, or any other Water For People staff Senior Management staff.


EDUCATION, TECHNICAL SKILLS & KNOWLEDGE REQUIRED:

  • High school diploma is mandatory,
  • Valid Rwanda driver’s license Level B is mandatory,
  • Excellent driving skills with a minimum of 5 years’ experience as a driver with a good driving record, 3 years preferable in NGO
  • Experience in filling logbooks and producing the related reports is highly required
  • Experience in managing fuel consumption is highly required
  • Holder of qualification in Vehicle Maintenance and Repairs is highly required
  • Experience in driving through the remote parts of the country is highly required
  • Experience in working with International organizations is an added advantage
  • Good judgment in traffic and knowledge of traffic patterns
  • Good knowledge about car mechanics is an added advantage
  • Basic computer skills
  • Good communication in English and Kinyarwanda language skills are required


KEY BEHAVIORS & ABILITIES:

  • Flexible, effective teamwork and interpersonal skills
  • Well-organized, systematic, careful, responsible, trustworthy, and punctual
  • A team player – personable, caring, helpful, reliable, and diplomatic
  • Good personal grooming and personal presentation
  • Willingness to work long and irregular hours, shift duty, and on public holidays as required
  • Willingness to take regular and extensive travel to Water For People project areas
  • Commitment to the aims and goals of Water For People
  • Discreet and respectful of confidentiality
  • Able to work under little to no supervision.

Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and our supply chain and to having a drug-free workplace.  During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection, and hiring processes including important policies regarding employee conduct.


Water For People is an equal opportunity employer who is committed to creating a culture of justice, equity, diversity, and inclusion in our workplace. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, Parental status, genetic information, political affiliation or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services.


Our commitment ensures that we:   

  • Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
  • Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
  • Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
  • Have a diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services that are available to Everyone Forever.

Note:   This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Range:

  •  Rwanda’s expected annual gross salary range is RWF 4,123,630 to RWF 6,590,324.
  •  The actual salary will be determined based on experience and other job-related factors.

 Benefits:

  •  Benefits are one of the ways we encourage healthy living for you and your family. Our generous package includes medical and life insurance, annual leave allocation equal to one month of salary, and other benefits in accordance with the Rwanda labour law.


HOW TO APPLY:

  • If you are both qualified and Water For People interests you, please visit our Career Center and apply with a cover letter to the Country Director- Water For People in Rwanda, along with a curriculum vitae (resume), other relevant academic/ professional work experience certificates. Please also attach your Identification Card (ID)/ passport. Applications will be evaluated on a rolling basis; please apply before 20 May 2025.

Note: Women are encouraged to apply

Eugene Dusingizumuremyi                                                     

Country Director                                                                










Legal Officer at Umutanguha Finance Company Plc | Kigali : Deadline: 23-05-2025

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ADVERT OF THE EXTERNAL RECRUITMENT FOR THE POSITION OF LEGAL OFFICER

UMUTANGUHA FINANCE COMPANY PLC (UFC Plc) in acronyms, a company incorporated in Rwanda under TIN:101310843; exercising the micro finance business activities under the License of the Central Bank (BNR); B. P :2998 KIGALI; having its registered office in the City of Kigali, District of Nyarugenge, Sector Nyamirambo; KN2 Avenue, Building No. 177-in front of Kigali Pele stadium; 2nd floor, Tel: +250-788387730,Email:info@ufinance.co.rw wishes to externally recruit focused, results-oriented and suitably qualified professionals to fill the following position:

Position  : Legal Officer

One (1) Vacant Post at UFC Plc Head Office

Location : Rwanda

Job category : E-3

Type of recruitment : External,

Closing date : 23rd May 2025 at 5:00 PM


Job description for Legal Officer

  • Draft and review loan contracts, ensuring all loan files are legally compliant before disbursement;
  • Draft, review, and negotiate contracts and other key documents, assessing their legal implications and advising UFC PLC accordingly;
  • Prepare, review, and amend contractual instruments to facilitate and support various business activities;
  • Enhance understanding of legal risks and obligations through training, communication, and advice, ensuring that staff are well-informed of relevant legal requirements;
  • Collaborate with concerned departments to identify legal risks and implement appropriate mitigation strategies;
  • Oversee the progress of ongoing litigation and manage relationships with external Lawyers;
  • Collaborate with Professional Court Bailiff in the execution of Court Cases and other related legal correspondences and make sure that they are executed successfully;
  • Provide timely and practical legal opinions to guide decision-making processes in compliance with existing laws and regulations;
  • Review ongoing legal cases and offer strategic advice to safeguard the interests of UFC PLC;
  • Ensure adherence to legal compliance within internal policies and procedures;
  • Monitor and ensure compliance with microfinance regulations governing the operations of UFC PLC;
  • Handle correspondence with clients, regulatory bodies, and law enforcement, ensuring appropriate responses;
  • Collaborate with various departments within UFC PLC to provide legal support and guidance as needed.
  • Promptly identify and advise on conflicts of interest in alignment with UFC PLC policies and the Code of Conduct.
  • Maintain all corporate records and documenting all corporate decisions;
  • Collect all documents for drawdown on credit facility to ensure that the institution’s interest is adequately protected and conditions precedent met before disbursement.
  • Provide legal advice to HR and Administration and to make sure about the compliance of Labor Laws and other related regulations
  • Prepare and Maintain Litigation Schedule in collaboration with External Lawyers
  • Verify and confirm letters of administration and other related correspondence of UFC PLC
  • Attend matters in court on behalf of the UFC PLC
  • Provide legal advice on litigation issues
  • Any other related duties assigned by the supervisor


Reports and documentation

  • Maintain accurate records of all legal documents and precedents related to UFC PLC’s activities;
  • Ensure proper documentation and filing of contracts and other legal documentation used in financial services provision;
  • Ensure that all court cases of UFC PLC are well organized; executed successfully and available at any time;


Qualifications, Skills and Experience:

  • The candidate should hold a Bachelor’s degree in Law or related field;
  • Having professional certification (Diploma in Legal Practice) delivered at ILPD or related field is preferred/ being a significant advantage;
  • Minimum of 3 years of relevant legal experience in the banking, microfinance sector or law firm;
  • Prior experience in providing legal counsel and ensuring compliance within a financial institution;
  • Deep understanding of relevant laws and regulations, with strong drafting and negotiation skills;
  • Ability to juggle multiple tasks while meeting deadlines in a fast-paced environment;
  • Strong leadership, communication, and stakeholder management abilities;
  • High level of integrity and ability to handle confidential matters;
  • Knowledge of IECMS (Integrated Electronic Case Management System) for following up on Court Cases of UFC PLC;
  • Fluency in English, French, and Kinyarwanda, both written and spoken.


How to apply for the job:

Please submit your:

  • A motivation letter
  • A copy of the National ID,
  • A detailed Curriculum Vitae (CV),
  • Copies of academic and professional certificates (copies of Certificates, academic transcripts, degree, etc)
  • Training and experience documents
  • A list of three references and their contacts

Electronically to: ufc.recruitment@ufinance.co.rw (Please mention the position you are applying for in the email subject).

The deadline for receiving applications is 23rd May 2025 at 5:00 PM

NB:

  • Only short-listed candidates will be contacted

Done at Kigali, 13th May 2025 at 5:00 PM

Mr. Noel MUHAWENIMANA

Chief Executive Officer










2 Job Positions of Travel Assistant (AfCDC) at AU: Deadline: May 21,2025

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Purpose of Job

The Travel Assistant will assist in delivering a travel management service to business units at Africa CDC. Thus, the incumbent is required to effectively and efficiently support the travel requirements of personnel travelling on official mission, travels related to staff benefits and official visitors travelling on behalf of Africa CDC.


Main Functions

  • Assisting with the booking of flights, hotels, rental cars, and other transportation as needed for employees or clients.
  • Compiling and organizing travel itineraries, including flight schedules, hotel reservations, meeting details, and any other relevant information.
  • Helping travelers with expense reporting, including collecting receipts, filling out expense forms, and submitting reimbursement requests.
  • Ensuring that travelers have all necessary documentation for their trips, such as passports, visas, and travel insurance information.
  • Serving as a point of contact for travelers, helping with travel-related inquiries, changes, or emergencies, and communicating travel policies and procedures.
  • Ensuring that travel arrangements and expenses comply with company travel policies and guidelines.
  • Liaising with travel vendors such as airlines, hotels, and car rental agencies to arrange bookings and resolve any issues that may arise.
  • Assisting with the coordination of travel schedules and appointments, including scheduling meetings, conference calls, and other events.


Specific Responsibilities

  • Assist in coordinating and booking transportation (flights, trains, rental cars, etc.) and accommodations for business travel.
  • Support travelers with travel-related inquiries, procedures, and documentation.
  • Maintain organized records of travel itineraries, reservations, and expenses.
  • Assist in processing travel expenses claims and reimbursements.
  • Liaise with travel agencies, airlines, hotels, and other service providers to gather information, make reservations, and resolve issues.
  • Prepare and distribute travel itineraries, tickets, and relevant information to travelers.
  • Assist in researching travel options, including cost-effective routes and accommodations.
  • Help ensure compliance with travel policies, regulations, and budgetary guidelines.
  • Provide administrative support to the Travel Officer or Manager, as needed.
  • Perform other duties related to travel coordination and administration, as assigned.


Academic Requirements and Relevant Experience

Diploma in Travel management, Business Administration, Hospitality Management, Tourism or related studies with a minimum of three (3) years of work experience in travel management in an organization setting.
Or
Bachelor’s degree in Travel management, Business Administration, Hospitality Management, Tourism or related studies with a minimum of 2 years of work experience in travel management in an organization setting.

  • Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) is an added advantage
  • Experience in coordinating travel arrangements for individuals or groups, including booking flights, accommodation, and transportation, and helping with visa applications and other travel-related documentation.
  • Experience managing corporate travel programs, including negotiating contracts with travel vendors, developing and implementing travel policies, and overseeing travel expense management.
  • Experience administering travel programs within an organization, including managing travel booking systems, processing travel expenses, and providing support to employees with travel-related inquiries.


Required Skills

  • Excellent verbal and written communication skills in any of the AU working languages (Arabic, English, French, Portuguese, Kiswahili and Spanish) and working knowledge in other AU Languages will be an added advantage.
  • Ability to perform various administrative tasks such as scheduling appointments, managing calendars, filing documents, and maintaining records related to travel arrangements.
  • Strong organizational skills to coordinate travel itineraries, handle multiple tasks simultaneously, and ensure that travel plans are executed smoothly.
  • Excellent customer service skills to assist travelers with their needs, address inquiries or concerns promptly, and ensure a positive travel experience.
  • Proficiency in using computer software and applications commonly used in travel management, such as booking systems, expense management tools, and Microsoft Office suite.
  • Basic understanding of travel regulations, policies, and procedures, including visa requirements, travel insurance, and health and safety guidelines


Leadership Competencies

Building relationships:
Risk Awareness and Compliance
Strategic Perspective
Flexibility L1

Core Competencies

Accountability awareness and Compliance
Learning Orientation
Communicating with impact
Teamwork and Collaboration L1

Functional Competencies

Trouble shooting
Job Knowledge Sharing
Task Focused
Continuous Improvement Awareness

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TENURE OF APPOINTMENT:

The Appointment will be made on a fixed term contract for a period of one (1) year, of which the first three (3) months will be considered as a probationary period. Thereafter, the contract may be renewed for a similar period subject to funding availability, satisfactory performance and agreed deliverables.

GENDER MAINSTREAMING:

Africa CDC is an equal opportunity employer, and qualified women are strongly encouraged to apply.

LANGUAGES:
Proficiency in one of the AU working languages (Arabic, English, French, Kiswahili, Portuguese, and Spanish) is mandatory and fluency in another AU language is an added advantage

REMUNERATION:

The salary attached to the position is an annual lump-sum of US $  55,174.63   (GSA5 Step 5) inclusive of all allowances for internationally recruited staff, and US$  22,656.97  inclusive of all allowances for locally recruited staff of the African Union .

Applications must be submitted no later May 21, 2025 11h59 p.m. EAT.
Only candidates who meet all job requirements and are selected for interviews will be contacted.

-Consideration will be given only to those candidates who have submitted a fully completed online application with a curriculum vitae (CV), an African passport, and the required academic qualifications, such as Diplomas, Bachelor’s degrees, Master’s degrees and any relevant certificate in line with the area of expertise.
-Africa CDC is an equal opportunity employer, and female candidates are strongly encouraged to apply.
-Candidates from less represented countries within the African Union are strongly encouraged to apply for positions that fit their profiles. These countries include Algeria, Angola, Cape Verde, Central African Republic, Comoros, Egypt, Equatorial Guinea, Eritrea, Eswatini, Guinea, Guinea-Bissau, Liberia, Libya, Madagascar, Mali, Morocco, Namibia, Niger, Sahrawi D.R., Sao Tome and Principe., Seychelles, Somalia and Tunisia.

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