Job Purpose
The Manager – Retail Credit Monitoring is responsible for overseeing and ensuring the effective monitoring and management of the bank’s retail credit portfolio. This role involves tracking credit performance, identifying potential risks, and implementing strategies to mitigate credit losses. The incumbent will work closely with internal stakeholders to enhance credit risk policies and ensure compliance with the Lending Policy and BNR guidelines.
Main Responsibilities
- Monitor and control pre-90 days Personal banking Credit Portfolio to ensure that the Asset Quality is maintained and improved (PAR & Migration) to within acceptable thresholds.
- Develop, recommend, and implement strategies to ensure that the accounts under watch category are upgraded to normal in line with BNR regulations and Bank policy.
- Ensure compliance with Bank’s policies, regulatory requirements and best practice in the monitoring and control process with a view to minimizing Credit Risk.
- Work closely with relationship managers and credit teams to enhance loan recovery efforts and minimize non-performing loans (NPLs).
- Ensure timely handover of migrated customers to Recovery Unit
- Support review, from time to time, of Credit policies and processes governing Lending in the Bank.
- Provide leadership, coaching and training of credit monitoring and business teams on best practices in risk management and portfolio monitoring.
Ensure Review of Portfolio Returns submitted by Branches for appropriate action.
- Proactive oversight on debt collection exercise, waivers of arrears & restructuring, re-classification, re-establishment/re-opening and write offs as appropriate.
- Responsible for the performance management for retail credit monitoring staff.
Daily Responsibilities:
- Day-to-day running of the retail credit unit and support to branches (general administration).
- Review and analyze daily credit reports and repayment trends.
Identify and escalate potential credit risks to senior management.
- Collaborate with branch and recovery teams to address overdue accounts.
- Conduct portfolio deep dives to assess risk concentrations arears and recommend mitigating actions.
- Ensure timely reporting and documentation of credit monitoring activities.
Educational qualifications and work experience:
- Bachelor’s level degree in Business Related field
- Professional Qualifications in Banking is an added advantage
- Master’s Degree is an added advantage.
- 5 years Minimum experience in Credit lending and Banking.
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