Job responsibilities
Monitor team members’ performance Assign tasks and projects to the PR and Communication Specialist Manage sensitive issues to maintain Hospital’s good reputation Developing relationships with media organizations Create and oversee the implementation of an overarching PR strategy Define the tone of the Hospital’s message and overall, and determine the communication channels our staff will primarily use Set clear operational goals for PR and Communication Specialist, provide guidance and support, and QA of all outgoing PR materials Oversee the evolution of our hospital’s good image across multiple platforms, including various social media networks Develop and maintain a positive relationship with the media and various influential organizations and individuals In collaboration with PR and Communication Specialist; organize interviews, press conferences, and other public relations events Compile reports on media coverage and document the results of our PR initiatives Participate with other members of the institution to lead CHUK achieve and maintain accreditation Collaborate with multidisciplinary Health Care Team Members Provide guidance to the customer service staff to ensure all customer needs are meet Work with the customer service team to deliver optimum service to our internal and external customers within the agreed timeframes Assist in the development of strong working relationships across all departments and raise awareness of support the customer service team can provide to service delivery Assist with building the capacity and attitude of the customer service staff to provide exceptional customer service Assist with the development and implementation of the Customer Relations Model Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of the hospital Monitor and report on customer service protocols and identify Process improvements relevant to customer service across the organization Train staff in all aspects of their customer care service role and liaise with all departments to provide guidance on our customer service systems Manage the roster system for all customer service staff Deal competently with customer complaints and take all possible actions to resolve relevant problems and complaints to their fullest satisfaction with minimal intervention of team leaders of ethic committee leader Advise management on system improvements in line with CHUK’s complaints Handling Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times Contribute to the Hospital environmental Hygiene Participating in the Quality Assurance and Quality improvement of the Hospital Submit monthly, Quarterly and Annually report to the Supervisor Perform other related duties as required
Minimum qualifications
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Bachelor’s Degree in International Relations
3 Years of relevant experience
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2. Master’s Degree in International Relations
1 Years of relevant experience
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3. Bachelor’s Degree in Communication
3 Years of relevant experience
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4. Bachelor’s Degree in Journalism
3 Years of relevant experience
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5. Bachelor’s Degree in Public Relations
3 Years of relevant experience
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6. Bachelor’s Degree in Media
3 Years of relevant experience
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7. Master’s Degree in Public Relations
1 Years of relevant experience
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8. Master’s Degree in Journalism
1 Years of relevant experience
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9. Master’s Degree in Communication
1 Years of relevant experience
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10. Master’s Degree in Digital Media
1 Years of relevant experience
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11. Bachelor’s Degree in Public Health
3 Years of relevant experience
Required competencies and key technical skills
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Resource management skills
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2. Analytical skills
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3. Problem solving skills
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4. Decision making skills
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5. Networking skills
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6. Leadership skills
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7. Mentoring and coaching skills
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8. Time management skills
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9. Risk management skills
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10. Performance management skills
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11. Results oriented
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12. Digital literacy skills
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13. Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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