Housekeeping Manager
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Job Title: Housekeeping Manager
Department: Housekeeping
Reports To: General Manager
Job DescriptionÂ
Palast Rock Hotel (PRH) is a dynamic hospitality establishment currently operating as a 3-Star hotel with a clear strategic ambition to elevate its standards toward 4-Star recognition while consistently delivering a 4 Plus-Star guest experience. The hotel is committed to providing professional, high-quality, and customer-centered services across accommodation, conferences, weddings and events, restaurants & bars, as well as wellness and recreational facilities including sauna, massage, swimming pool, gym, and sports amenities.
PRH is driven by a culture of operational excellence, continuous improvement, and exceptional guest satisfaction. Through strong teamwork, professionalism, and innovation, the hotel aims to position itself among the leading hospitality destinations, recognized for superior service delivery, strong brand reputation, and an unwavering commitment to exceeding guest expectations.
Position Summary:
The Housekeeping Manager is responsible for the overall cleanliness, hygiene, presentation, and maintenance of all guest rooms, public areas, laundry operations, landscaping, and SPA facilities within the hotel.
The role ensures that the hotel consistently meets high standards of cleanliness, comfort, safety, and guest satisfaction through effective supervision, planning, and coordination of all housekeeping and related support teams.
Key Responsibilities Include but not Limited to:
- Oversee daily housekeeping operations across guest rooms, public areas, laundry, gardens, and SPA facilities.
- Ensure all rooms and public spaces are cleaned, maintained, and presented according to hotel standards.
- Develop and implement housekeeping SOPs for cleaning, hygiene, and room preparation.
- Inspect rooms and facilities regularly to ensure quality standards are met.
- Coordinate with Front Office to ensure timely room availability and readiness for guests.
- Supervise Housekeeping Supervisor and all housekeeping-related staff.
- Oversee Room Attendants, Cleaners, Laundry Attendants, Gardeners, and SPA support staff.
- Ensure proper staff scheduling, shift planning, and workload distribution.
- Conduct training, coaching, and performance evaluations for housekeeping staff.
- Promote discipline, teamwork, professionalism, and service excellence.
- Ensure all guest rooms are cleaned, stocked, and maintained to high standards before guest arrival.
- Oversee cleanliness of corridors, lobbies, restaurants, meeting rooms, and all public areas.
- Ensure proper setup and maintenance of guest amenities in rooms.
- Monitor deep cleaning schedules and preventive maintenance coordination.
- Supervise laundry operations including washing, ironing, folding, and linen management.
- Ensure proper handling, storage, and tracking of hotel linen and guest laundry.
- Monitor linen inventory and ensure availability for all departments and control linen losses, damage, and wastage.
- Oversee gardening and landscaping activities to ensure well-maintained outdoor areas.
- Ensure cleanliness and aesthetic appearance of hotel surroundings.
- Coordinate maintenance of lawns, plants, and outdoor décor.
- Supervise SPA-related housekeeping staff including sauna and massage support areas.
- Ensure cleanliness, hygiene, and proper setup of SPA and wellness facilities.
- Coordinate with SPA team to maintain guest comfort and service standards.
- Enforce strict hygiene, sanitation, and cleanliness standards across all areas.
- Ensure compliance with health, safety, and environmental regulations.
- Maintain proper use and storage of cleaning chemicals and equipment.
- Ensure safe working conditions for all housekeeping staff.
- Monitor and control usage of cleaning supplies, chemicals, linens, and housekeeping materials.
- Prepare and manage housekeeping budgets in coordination with Finance.
- Ensure proper stock control and minimize wastage or misuse of supplies.
- Coordinate with procurement for timely replenishment of supplies.
- Ensure high levels of guest satisfaction through cleanliness and comfort standards.
- Handle guest complaints related to housekeeping promptly and effectively.
- Conduct regular quality inspections and implement corrective actions.
- Ensure consistency in service delivery across all housekeeping functions.
- Prepare daily, weekly, and monthly housekeeping performance reports.
- Report maintenance issues, staff performance, and operational challenges to the General Manager.
- Maintain records of room status, cleaning schedules, and inventory usage.
- Participate in management meetings and contribute to operational planning.
- Perform any other duty assigned by the management.
Key Performance Indicators (KPIs)Â
Annual KPIs shall be established at the beginning of each year through consultation between the staff member, the immediate supervisor, and Management, and shall be approved by Management.
Qualifications & Experience
- Bachelor’s Degree or Diploma in Hospitality Management, Housekeeping Management, or related field.
- Minimum 5–7 years of experience in housekeeping operations, with at least 3 years in a managerial role.
- Strong experience in hotel housekeeping, laundry, and facilities management.
- Knowledge of hygiene standards, inventory control, and staff supervision.
Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent knowledge of housekeeping operations and hotel standards.
- Strong organizational and planning abilities.
- High attention to detail and cleanliness standards.
- Strong cost control and inventory management skills.
- Good communication and interpersonal skills.
- Ability to work under pressure and manage large teams.
- Strong problem-solving and decision-making abilities.
- High integrity, discipline, and professionalism.
2. Internal Controller
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Job Title: Internal Controller
Department: Finance & Administration (Control Function)
Reports to: General Manager
Job DescriptionÂ
Palast Rock Hotel (PRH) is a dynamic hospitality establishment currently operating as a 3-Star hotel with a clear strategic ambition to elevate its standards toward 4-Star recognition while consistently delivering a 4 Plus-Star guest experience. The hotel is committed to providing professional, high-quality, and customer-centered services across accommodation, conferences, weddings and events, restaurants & bars, as well as wellness and recreational facilities including sauna, massage, swimming pool, gym, and sports amenities.
PRH is driven by a culture of operational excellence, continuous improvement, and exceptional guest satisfaction. Through strong teamwork, professionalism, and innovation, the hotel aims to position itself among the leading hospitality destinations, recognized for superior service delivery, strong brand reputation, and an unwavering commitment to exceeding guest expectations.
Position Summary:
The Internal Controller is responsible for ensuring strict financial control, cost monitoring, internal auditing, and operational compliance across all hotel departments. The role safeguards hotel resources by ensuring that all purchases, consumption, sales, and stock movements are properly recorded, justified, and aligned with approved budgets and operational standards.
The position acts as an independent control function within the hotel, sitting in the finance office but reporting directly to the General Manager to ensure transparency, accountability, and strong oversight over all financial and operational activities.
The role plays a key part in controlling costs, monitoring revenue leakage, enforcing compliance, and ensuring integrity in all purchasing, inventory, and sales processes.
Key Responsibilities Include but not Limited to:
- Monitor and control all hotel expenditures to ensure alignment with approved budgets.
- Review and verify all financial transactions, purchases, and operational costs.
- Identify and report cost variances, inefficiencies, and irregularities.
- Ensure all departments operate within approved financial limits and procedures.
- Conduct continuous checks on financial discipline across hotel operations.
- Monitor daily sales against POS/system records and actual stock consumption.
- Verify accuracy of bar and restaurant sales versus issued stock and recipes.
- Control beverage and food consumption to prevent losses, theft, or wastage.
- Reconcile sales reports, stock movement, and cashier reports.
- Ensure all revenue generated across outlets is properly recorded and accounted for.
- Oversee stock movement across stores, bar, kitchen, housekeeping, maintenance and other departments.
- Conduct regular and surprise stock counts to verify accuracy.
- Reconcile physical stock with system records and investigate discrepancies.
- Ensure proper stock rotation (FIFO) and minimize wastage and spoilage.
- Review and verify storekeeping practices and ensure compliance with approved inventory procedures.
- Review all purchase requisitions for accuracy, necessity, and budget compliance.
- Verify delivery notes, invoices, and goods received before processing.
- Ensure procurement follows approved procedures and specifications.
- Monitor supplier pricing and detect overpricing or irregular purchases.
- Support cost-efficient procurement practices across the hotel.
- Analyze operational costs across all departments on a daily, weekly, and monthly basis.
- Prepare detailed cost control reports and variance analysis.
- Identify trends, inefficiencies, and areas of financial leakage.
- Provide recommendations to improve profitability and reduce costs.
- Support management with accurate cost data for decision-making.
- Act as an internal audit function for financial and operational processes.
- Ensure compliance with internal policies, procedures, and financial controls.
- Detect and report fraud, wastage, or irregular financial activity.
- Strengthen internal control systems across all departments.
- Support internal and external audit processes with required documentation.
- Independently review and assess compliance of Finance, Stores, Bar, Kitchen, Purchasing, and operational departments with approved policies and procedure.
- Conduct surprise cash counts across all revenue collection points.
- Conduct periodic reviews of room revenue, banquet revenue, restaurant revenue, and other income streams to identify potential revenue leakages.
- Verify that approved recipes, portion controls, and beverage measures are being consistently applied.
- Coordinate with operational heads to enforce cost discipline.
- Provide guidance on cost control best practices across departments.
- Ensure accountability in all financial and operational processes.
- Report directly to the General Manager on financial control matters.
- Submit regular reports on costs, variances, risks, and compliance issues.
- Escalate critical financial irregularities immediately to management.
- Perform any other duties assigned by the management.
Key Performance Indicators (KPIs)Â
Annual KPIs shall be established at the beginning of each year through consultation between the staff member, the immediate supervisor, and Management, and shall be approved by Management
Qualifications & Experience
- Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
- Professional certification in Cost Control, Audit, or Hospitality Finance is an advantage.
- Minimum 3–5 years of experience in cost control, auditing, or internal control roles.
- Strong experience in hospitality operations (F&B, inventory, purchasing control preferred).
- Knowledge of accounting systems, POS systems, and inventory systems.
Key Skills & Competencies
- Strong internal control, auditing, and cost management skills.
- Excellent analytical and investigative abilities.
- Strong understanding of hotel operations (F&B, stores, purchasing, revenue cycles).
- High integrity, confidentiality, and independence in decision-making.
- Strong attention to detail and ability to detect discrepancies.
- Proficiency in Excel and financial/control systems.
- Strong communication and reporting skills.
- Ability to enforce compliance across departments.
- Ability to work independently under pressure.
- Strong problem-solving and critical thinking skills.
3. Marketing Officer
APPENDIX A
PALAST ROCK HOTEL (PRH) Ltd
Job Title: Marketing Officer
Department: Commercial
Reports To: Sales, Marketing & Reservations Manager
Job DescriptionÂ
Palast Rock Hotel (PRH) is a dynamic hospitality establishment currently operating as a 3-Star hotel with a clear strategic ambition to elevate its standards toward 4-Star recognition while consistently delivering a 4 Plus-Star guest experience. The hotel is committed to providing professional, high-quality, and customer-centered services across accommodation, conferences, weddings and events, restaurants & bars, as well as wellness and recreational facilities including sauna, massage, swimming pool, gym, and sports amenities.
PRH is driven by a culture of operational excellence, continuous improvement, and exceptional guest satisfaction. Through strong teamwork, professionalism, and innovation, the hotel aims to position itself among the leading hospitality destinations, recognized for superior service delivery, strong brand reputation, and an unwavering commitment to exceeding guest expectations.
Position Summary:
The Marketing Officer is responsible for supporting the implementation of the hotel’s marketing and brand strategy through digital marketing, social media management, content creation, and promotional activities. The role ensures strong online visibility, consistent brand messaging, and effective communication of hotel products and services to attract guests, increase bookings, and support revenue growth.
The position works closely with the Sales, Marketing & Reservations Manager to execute marketing campaigns and strengthen the hotel’s market presence across digital and traditional platforms.
Key Responsibilities Include but not Limited to:
- Manage and update all hotel social media platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, and others).
- Create, schedule, and publish engaging content to promote hotel services and facilities.
- Respond to online inquiries, comments, and messages in a timely and professional manner.
- Monitor social media trends and recommend engagement strategies.
- Maintain a consistent brand voice and image across all digital platforms.
- Develop marketing content including photos, videos, captions, and promotional materials.
- Support design and distribution of promotional materials such as flyers, banners, and digital adverts.
- Coordinate photo shoots and video shoots for hotel facilities, events, and guest experiences.
- Ensure all marketing materials align with the hotel’s brand identity and standards.
- Assist in planning and execution of marketing campaigns and promotional offers.
- Promote hotel services including accommodation, conferences, weddings, events, restaurants, and recreational facilities.
- Support seasonal promotions, packages, and special events marketing.
- Track performance of marketing campaigns and report results to management.
- Conduct basic market research on competitors, trends, and customer preferences.
- Gather guest feedback and online reviews for marketing insights.
- Prepare regular reports on social media performance and marketing activities.
- Support data collection for occupancy and revenue-related marketing analysis.
- Work closely with the Reservations and Front Office teams to promote room sales and occupancy.
- Coordinate with external suppliers (photographers, designers, media partners) when required.
- Support the Sales, Marketing & Reservations Manager in implementing strategic marketing plans.
- Participate in hotel events, launches, and promotional activities.
- Perform any other duties assigned by the Management.
Key Performance Indicators (KPIs)Â
Annual KPIs shall be established at the beginning of each year through consultation between the staff member, the immediate supervisor, and Management, and shall be approved by Management.
Qualifications & Experience
- Diploma or Bachelor’s Degree in Marketing, Communications, Public Relations, Business Administration, or related field.
- 1–3 years of experience in digital marketing or social media management (hospitality experience is an advantage).
- Basic experience in content creation tools (Canva, Adobe Suite, or similar).
- Understanding of social media platforms and online marketing strategies.
Key Competencies
- Strong creativity and content development skills.
- Good communication and writing skills.
- Knowledge of social media management and digital marketing tools.
- Basic graphic design and visual content creation skills.
- Strong organizational and time management abilities.
- Ability to work under pressure and meet deadlines.
- Team spirit and willingness to learn.
- High level of professionalism and attention to brand detail.
