Customer care specialist at RDB : Deadline: Sep 1, 2025

By
B. Claire
-
0
1001

Job responsibilities

o Serve as the first point of contact for customers (in person, by phone, email, or other channels). o Respond promptly and professionally to customer inquiries, requests, and complaints. o Provide accurate information on products, services, policies, and procedures. o Handle and resolve customer complaints in a timely and efficient manner. o Escalate complex or unresolved issues to the appropriate department or supervisor. o Follow up to ensure customer concerns are addressed satisfactorily. o Build and maintain positive relationships with customers. o Track customer interactions and feedback to improve service quality. o Promote customer loyalty by ensuring a positive customer experience. o Maintain accurate records of customer interactions and transactions. o Prepare and submit regular reports on customer queries, complaints, and satisfaction trends. o Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues. o Share insights and feedback from customers to help improve products, services, and processes. o Protect confidential customer information. o Guide customers on how to use services or products effectively. o Provide updates on new services, offers, or policies relevant to customers o Any task assigned by his/her supervisor.




Qualifications

    • Bachelor’s Degree in Sociology

      3 Years of relevant experience

    • Masters in Marketing

      1 Years of relevant experience

    • Bachelor’s Degree in Public Relations

      3 Years of relevant experience

    • Master’s Degree in Public Relations

      1 Years of relevant experience

    • Master’s Degree in Sociology

      1 Years of relevant experience

    • Master’s Degree in Social Work

      1 Years of relevant experience

    • Bachelor’s Degree in Marketing

      3 Years of relevant experience

    • Bachelor’s Degree in Mass Communication

      3 Years of relevant experience

    • Master’s Degree in Mass Communication

      1 Years of relevant experience

  • Bachelor’s Degree in Social work

    3 Years of relevant experience



Required competencies and key technical skills

    • Strong command of written and spoken English;
    • Proficiency in French and Kinyarwanda is a plus;
    • Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
    • Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
    • Self-motivation, ability to multitask and pay close attention to small details;
    • Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
  • Ability to prioritize tasks and complete them in a high-pressure environment;



Psychometric Languages

  • English

Psychometric Domains

    • Critical thinking

      Competence / Skills

    • Time management

      Competence / Skills












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