Job responsibilities
• Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor
Minimum qualifications
-
-
1
Advanced Diploma in Office Management
0 Year of relevant experience
-
-
-
2
Bachelor’s Degree in Communication
0 Year of relevant experience
-
-
-
3
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
-
-
4
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
-
-
5
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
-
-
6
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
-
-
7
Bachelor’s degree in Marketing
0 Year of relevant experience
-
-
8
Advanced Diploma in Hospitality management
0 Year of relevant experience
Required competencies and key technical skills
-
-
1Resource management skills
-
-
-
2Analytical skills
-
-
-
3Problem solving skills
-
-
-
4Decision making skills
-
-
-
5Time management skills
-
-
-
6Risk management skills
-
-
-
7. Results oriented
-
-
-
8. Digital literacy skills
-
-
-
9. Knowledge of customer service practices
-
-
10. Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.
Click here for more details & Apply
