AVAILABLE POSITION: Customer Care Manager
NUMBER OF POSITIONS: 1 [one]
DIVISION: Customer service
REPORT TO: GM
PRINCIPAL DUTIES AND RESPONSIBILITIES.
- Ensure that customers are satisfied with provided service
- Investigating and solving customers problems and set solution measures
- Handling customer complaints or any major incidents such as technical issues or internet issues
- investigating customers problems and issuing refunds or compensation in case needed
- Keeping accurate records of correspondence with customers
- Analyzing statistics or data to determine the level of customer services the company is providing and set new strategies to improve services
- Handling difficult customers complain to the respective department and make sure it resolved in the right times.
- Knowledge of all company’s products, keep on updating to the new ongoing products.
- Regular training to mango staff on how to deliver high standard customer services
- Communicate with other managers to discuss possible improvements for better customer service.
- Meetings with customers and get their view on provided services
- Supervising teams that directly meet with customers.
REQUIREMENTS:
Education: Bachelor degree in Business administration or related field
Experience: More than 2-year of working experience in the same position
Computer skill: Proficiency
Personal qualities: commitment to excellent customer service
Languages: English, French, and Kinyarwanda
The Interested Candidates should send their updated CV to this email: fernpeng@mangotelecom.rw of the HR department.
Deadline on 30 -June-2020 the selected candidates will be informed on their Mobile phone one by one.
NB: The subject of your application should be the position you applied for.
