Cafe Operations Manager
Sustainable Growers Rwanda (SGR) is a locally registered non-profit organization that utilizes the Relationship Coffee Institute model and invests in the training and development of coffee farmers in Rwanda and DRC to produce the highest quality coffee to be sold around the world. SGR supports women coffee farmers and their families to become more professionalized business owners and increase their market based skills to increase family incomes through a professional approach to growing and trading specialty coffee. In 2016, SGR launched the Question Coffee Cafe, a social enterprise whose mission is to increase local consumption of specialty grade coffee grown by the women beneficiaries of the SGR training program. Q COFFEE Ltd., operates a retail café in Gishushu and another one in Kiyovu, Kigali, Rwanda that sell coffee products, coffee tours, and coffee beverages directly to customers. The retail outlets increase the visibility of women coffee growers and their coffee and has a training space for farmers, baristas, and coffee professionals to improve coffee quality from seed to cup.
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POSITION: CAFE OPERATIONS MANAGER |
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REPORTS TO: Director of Operations |
SUPERVISES: Cafe Coordinator, Senior Baristas- Kigali & Kinigi, Interns, Cleaners |
LOCATION: Kigali |
STATUS: Fixed Term Contract |
JOB SUMMARY/PURPOSE |
The Cafe Operations Manager (COM) will ensure that the Question Coffee Cafe maintains a high standard of business, quality products, excellent customer service and accurate and timely financial reporting. Responsibilities include managing day to day operations of the cafe and cafe staff, including baristas and cleaners, cafe intern management, managing POS, operating cash, ensuring appropriate and efficient record keeping, and reporting regularly to the Director of Operations. |
MAIN RESPONSIBILITIES |
The responsibilities are but not limited to: Cafe Operations & Customer Service (60%)
Sales and Marketing (40%)
Additional responsibilities may be added based on company need and competency. This role will interface with SGR-LLC, Q Coffee and SGR staff and at times will support NGO initiatives for coffee growers.
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REQUIREMENTS OF THE ROLE |
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KEY DELIVERABLES |
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KEY INDICATORS |
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Application
Interested qualified candidates are invited to submit their application documents (motivation letter, CV, education certificates, 3 references) electronically via: recruitment@sustainablegrowers.org no later than 30th May 2023 at 5:00 PM local time. Late submissions will be automatically rejected.
Done at Kigali, on 23rd May 2023
Micheline Habineza
Director of Operations