Job description of the Management Information System Officer (MIS)
Position Profile |
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Employee Name: |
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Position Title: |
Management Information System Officer (MIS Officer) |
Practice Area: |
System Administration, Customization and Maintenance & Monitoring, Evaluation, and Learning. |
Division: |
Program |
Work Location: |
Kigali |
Reports to: |
Monitoring, Evaluation and Learning Director |
Position Type: |
Full-time ☒ Part-time ☐ Hours per week: 40 |
Position Category: |
Local ☒ Expat ☐ TCN ☐ Other ☐ (Please specify: ) |
Classification: Title: |
Professional: P5 Associate 5 |
Position Summary |
Management Information System Officer (MIS) will be responsible for providing support to ACHIEVE Rwanda’s information systems which are Rwanda DREAMS Tracking System (RDTS) and Electronic Case Management (eCMS) in DHIS2 and ensure day-to-day maintenance and support of these systems, configure simple data collection tools, and perform daily maintenance operations. Management Information system officer will be responsible for building OVC/DREAMS Implementing Partners’ (IPs) institutional capacity of information system/ DHIS2 administration toward a complete transition of the ownership and management of both RDTS and eCMS to them. S/he will work closely with the Database Administrator and MEL Director to ensure RDTS and eCMS systems are up-to-date and meet users’ needs- including other IPs. |
Essential Duties and Responsibilities |
Analyze, design, and develops detailed system’s functional specifications for new forms/ tools, customize the existing systems of DHIS2 by adding newly identified data-related form and develop user documentation for developed tools. |
Provide technical assistance in the adoption of OVC and DREAMS data and system strategy. |
Provides specialized technical advice on PEPFAR MEL indicator configurations in DHIS2 by analyzing requirements and translating these into practical reports. |
Plan and coordinate day-to-day operational activities and tasks related to the improvement of data warehouses of RDTS and eCMS systems and modules according to the strategy and client requests |
Adhere to, advise, and develop standard operating procedures (SOPs) for database configuration, maintenance, user management, data access, dashboard management, and data use |
Maintain, upgrade, and enhance the existing systems; troubleshoot and provide continuing user-support and document processes to ACHIEVE, partner staff, and other OVC/DREAMS IPs, provide technical resolutions to identified challenges/ bugs, and ensure systems’ performance, functionality, and availability. |
Train IPs’ staff in different roles for utilizing integral features of the systems for program management and decision making |
Continuously analyze data collection exercise, content quality, report identify gaps and problems, and suggest solutions; |
Design, develop and maintain data exchange interfaces and mechanisms in DHIS2 and/ or other systems with external partners and data collection focal points; |
Works with M&E/ IT colleagues from IPs to ensure hardware, software, and security details of the systems work together to support the data structures, use, and successful retrieval of all data. |
Develops and produces accurate and timely routine and special reports, perform data retrievals for staff as needed, and serve as the point person for managing custom reporting requests |
Assist Pact to roll out the use of innovative and complimentary technologies such as GIS, mobile data collection, and techniques for visualizing data to improve MERL practice as part of Pact/ACHIEVE’s strategic priority |
Engage with other database administrators and users within ACHIEVE and Pact’s imPact community of practice |
All other duties as assigned |
Core Competency |
Observable Behavior that Demonstrates the Competency |
Respect |
Maintains a respectful workplace by always modeling respectful behavior, supporting diverse coworkers’ opinions and ideas, and offering and encouraging praise, and tactfully building consensus. Reports and responds to complaints of harassment, discrimination, and hostile work environment. Creates a climate of accountability and learning. |
Integrity |
Earns others’ trust and respect by doing the right thing and by being honest, professional, accountable, and transparent as appropriate in all interactions. Upholds commitments while treating everyone appropriately. Decisions and actions reflect core values. |
Inclusion |
Fosters enthusiasm and engenders mutual trust, honesty, and respect. Creates an open, cooperative, and productive environment by including diverse people and viewpoints and building interpersonal relationships. Listens actively, considers others’ concerns, and effectively adjusts own behavior as needed. Maintains productive work relationships and equity through awareness of social identities and providing a safe space for open discussion. Continually advances relevant knowledge and skills. |
Note: See a detailed list of exemplary Core Competency behaviors attached at the end of this document.
Job Competency |
Observable Behavior that Demonstrates the Competency |
Value Based: |
Upholds Pact’s values in all aspects of work. |
Strategic: |
Contributes to the development of the strategy for the program/department. |
Decision-Making: |
Makes limited decisions for assigned program/function, keeping supervisor informed and seeking advice as needed. Avoids faulty decisions that would have an impact on the program. |
Technical: |
Leads day-to-day operations of a program/function or aspect thereof, ensuring operations are consistent with donor and/or organizational requirements. Brings issues/challenges to the supervisor as they arise. Has some specific technical knowledge in his/her focus area. Understands and follows organization policies and procedures, recognizing nuances when they occur. |
New Business: |
Participates in proposal development and may serve as organizational capacity writer, facilitator, technical/management writer, recruiter, and/or partnership manager. Supports the development/cultivation of individual, government, and/or corporate donor contacts. |
External Representation: |
Represents the organization to representatives of donors and the NGO community, usually with guidance from the supervisor. Communication focuses primarily on program-specific issues but may broaden as appropriate. May participate in conferences/seminars. |
Minimum Requirements |
Education and Experience: |
Bachelor’s degree in Information Management, Information Technologies, Computer Science, Computer Engineering, Data Science, or related fields with at least 3 years of experience in managing complex Data Management systems. |
Advanced Knowledge in information technology/information management, particularly in systems analysis, design, and programming. |
Advanced data management skills in DHIS2, analysis, design, implementation, or customization, testing of new tools or forms, and migration of existing data into DHIS2 bases systems. |
Proven experience to maintain, upgrade or enhance existing in-use-database systems. |
Proven experience troubleshoots, maintaining and upgrading Linux-based deployed systems. |
Strong experience in capacity development, training, coaching, and peer support of local partner staff in different positions. |
Experience will include working with international development programs and MERL systems, for at least two (2) years. |
Additional Qualifications: |
Strong working knowledge of MERL principles, including qualitative and quantitative data collection and analysis, tracking outcome indicators, and design of program evaluations using mixed methods |
Ability to link MERL and technology skills and knowledge to leverage the power of Information systems |
Experience in data mining, data analytics and data visualization. Experience using STATA, SPSS, PowerBI or Tableau in an added advantage. |
Demonstrated excellent relationship and problem-solving skills with partner organizations |
Preferred Qualifications: |
Strong Experience with qualitative analysis software, GIS systems, and/or data visualization software (NVivo, ArcGIS, Power BI, Tableau, etc.) |
Experience developing web-based and mobile applications, web-oriented programming language (e.g. Java, Java Script), and Unix/Linux system management |
Working knowledge of database management systems SQL server or MySQL is a plus |
Prior experience with PEPFAR OVC and DREAMS programming |
PACT DETAILED CORE COMPETENCY BEHAVIORS BY JOB GROUP AND LEVEL: P5
P5 |
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Respect |
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Integrity |
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Inclusion |
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Number of candidates: One (1)
Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Pact will never request any payment or fees to apply for a position.
Pact will only contact successful candidates; if you do not hear from us, please consider your application unsuccessful.
How to apply
- Interested candidates may submit a motivation letter and CV to: pactrwanda@pactworld.org not later than 15 September 2022 mentioning the position title as a subject to the e-mail.