Ecobank Rwanda Plc.
P.O. BOX: 3268 Kigali – Rwanda
External recruitment Advert
Job Vacancy: Branch Manager
Opening date: 22 December 2020
Closing date: 05 January 2021
About Ecobank Rwanda Plc
Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial, and Corporates business segments.
The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.
Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.
In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area
Role Title: Branch Manager
Reporting: Head Commercial Banking & Branches
JOB PURPOSE:
The Branch Manager is ultimately responsible for the profitability of the branch and the satisfaction of its customers. The BM is responsible for the overall success of the branch’s business and operations. He/she must be committed to ensuring that the business processes, procedures and standards that have been defined by the Bank are adhered to by all branch staff
PRINCIPAL ACCOUNTABILIIES
Sales & Marketing Management
- Delivery of Branch’s business targets as per KPIs set to ensure strong Branch Business Profitability
- Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share
- Work jointly and proactively with Business Segments and product partners to increase Ecobank’s wallet share within the respective markets
- Conduct regular Branch Staff people performance and productivity reviews
- Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
- Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency
- Ensure an agile and efficient workforce with the right skills to meet set strategic objectives
- The performance development plan for branch staff
- Ensure all branch staff complete the planned mandatory training on VBI& Others
- Good leave management practice
Relationship Building & Customer Experience
- Constantly review strategies to ensure that excellent, efficient, and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch
- Identification and marketing of prospects within the target market
- Responsible for exceeding customer expectations within the branch
- Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services
- Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, EcobankPay, Omni Lite and e-Government solutions
- Collaborate with Consumer Banking to drive digital channels adoption
- Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS)
- Efficiently and effectively liaise with internal departments/ Units – CIB, Trade, Risk, EBS, e.t.c. including other Branches and departments to promote and drive business volumes and profitability at the branch
Risk & Compliance
- Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch
- Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness
- Achieve “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines
- Achieve and sustain effective balance sheet management
- Make recommendations to management to improve operations process in order to improve customer satisfaction
- Review Call Plans for all within CRM Platforms
- Commercial Banking RMs attached to the branch with a view to enhancing customer wallet share, business volumes, and earnings
- Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products and services
- Ensure that various business segments in the branch maintain good balance sheet (Deposits & Assets) that is commensurate with overall budget projections
- Ensure that all incomes are properly recognized
- Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business, and channels – across all business segments
- Achieve cost-income ratio targets of the branch
- Conduct regular business performance and profitability reviews
- Ensure the loan book does not deteriorate from S1 to S2 to S3, and the portfolio in S3 to improve. PDOs to be maintained at minimum levels
- Attain targeted sales goals, performance targets, and customer satisfaction levels through the effective management of resources
Administration & Teamwork
- Motivate and lead branch team to consistently achieve set goals through a clear process for goal setting, monitoring, and delivering on all set targets
- Work closely with all Business Heads in the delivery of their products through the branch network
- Create and sustain a fit-for purpose succession plan and build a healthy talent pipeline
- Promote alignment to the Ecobank core values within the team
- Identify training needs for Branch Managers and prepare their Personal Development Plan (PDP)
- Perform all other duties as reasonably assigned
QUALIFICATION REQUIREMENTS & EXPERIENCE:
Education & Experience
- Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field
- 5 years of experience required with sales experience in Financial Institutions
- 2-years’ experience in Branch Management at minimum
Competencies
- Customer Experience
- Interpersonal Skills
- Communication
- Planning & Organising
- Business Acumen
- Relating & Networking
Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter)by using the ” Apply for this job” button not later than 05th of January 2020.
Only those who strictly meet the criteria should apply for this position
Due to the expected high volume of applications, we cannot respond to all applications and will only be contacting shortlisted applicants.
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ECOBANK RWANDA MANAGEMENT
