 1. SSA REGIONAL SALES MANAGER
About the Role
Our client, a leading international automotive and mobility organisation, is seeking a commercially driven SSA Sales Manager – East Africa to support sales growth, partner performance and market development across the East African region.
The role will focus on strengthening relationships with business partners, identifying growth opportunities, improving sales performance and ensuring that commercial strategies respond effectively to changing market and customer requirements.
Key Responsibilities
- Develop and support sales strategies for the East African market.
- Monitor sales performance and identify opportunities to achieve and exceed commercial targets.
- Work closely with business partners and distributors to develop and implement business plans.
- Analyse market trends, customer preferences and competitor activity to identify growth opportunities.
- Build and maintain strong relationships with key business partners and clients.
- Support partners in improving sales performance and commercial sustainability.
- Identify gaps in market coverage and develop appropriate action plans.
- Analyse customer and market feedback and translate insights into commercial recommendations.
- Support product and model allocation decisions based on market demand and customer preferences.
- Develop and present commercial proposals and business cases.
- Negotiate with business partners and clients to achieve agreed commercial outcomes.
- Monitor compliance with agreed business plans, contracts, operating standards and procedures.
- Identify opportunities for new business, partnerships and market expansion.
- Provide regular sales forecasts, market intelligence and performance reports.
- Support the launch of new products, services and commercial initiatives.
- Share best practices and market insights across the regional organisation.
Requirements
- Bachelor’s degree in Business Administration, Sales & Marketing, Economics, Management or a related field.
- Minimum 5 years’ experience in sales, business development, key account management or a related commercial role.
- Experience in the automotive industry or another complex, partner-driven industry would be highly advantageous.
- Proven experience managing business partners, distributors, dealers or strategic clients.
- Strong understanding of sales performance management and commercial planning.
- Demonstrated ability to identify and develop new business opportunities.
- Strong negotiation, influencing and relationship-building skills.
- Excellent analytical and strategic-thinking capabilities.
- Strong customer orientation and commercial awareness.
- Excellent presentation, communication and reporting skills.
- Strong proficiency in Microsoft Excel and PowerPoint; Power BI would be an advantage.
- Good knowledge of CRM systems and customer relationship management.
- Ability to work independently and collaboratively within a regional organisation.
- Willingness to travel within East Africa as required.
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2. SSA Sales Manager
About the Role
Our client, a leading international automotive and mobility organisation, is seeking an experienced SSA Aftersales Manager – East Africa to strengthen aftersales performance and customer experience across the East African market.
The role will work closely with regional business partners and internal stakeholders to improve aftersales performance, customer satisfaction, operational standards and long-term business sustainability.
Key Responsibilities
- Drive aftersales performance across the East African market.
- Support business partners in developing and implementing effective aftersales strategies.
- Monitor aftersales KPIs and identify performance gaps and improvement opportunities.
- Analyse customer feedback and recommend actions to improve customer satisfaction and retention.
- Support partners in strengthening service operations, processes and customer experience.
- Monitor compliance with agreed operating standards, policies and procedures.
- Identify recurring operational and customer issues and coordinate appropriate corrective actions.
- Work closely with business partners to develop performance improvement plans.
- Analyse market trends and customer needs to identify aftersales growth opportunities.
- Support the introduction and implementation of relevant aftersales initiatives.
- Build strong working relationships with business partners and key stakeholders.
- Provide technical and operational support in resolving customer and partner issues.
- Prepare regular performance reports and management presentations.
- Share regional market intelligence, best practices and improvement opportunities.
- Support sustainable growth of the aftersales business across East Africa.
Requirements
- Bachelor’s degree in Business Administration, Automotive Management, Engineering, Sales & Marketing or a related discipline.
- Minimum 5 years’ relevant experience in automotive aftersales, service operations, dealer management, customer experience or a related field.
- Strong understanding of automotive aftersales operations and performance management.
- Experience working with dealers, distributors, business partners or large customer organisations.
- Regional East African experience would be highly advantageous.
- Strong commercial and analytical capabilities.
- Proven ability to manage and improve operational performance.
- Excellent relationship-management and communication skills.
- Strong negotiation, influencing and problem-solving skills.
- Ability to analyse performance data and translate findings into practical action plans.
- Strong presentation and reporting skills.
- Good knowledge of Microsoft Excel and PowerPoint; Power BI would be an advantage.
- Ability to work independently and across a regional, multi-cultural environment.
- Willingness to travel within the region as required
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3. Mobility Manager
About the Role
Our client, a leading international automotive and mobility organisation, is seeking a Mobility Manager – North Africa to identify, develop and implement new mobility opportunities across the region.
The role will focus on developing mobility products, establishing strategic partnerships and building an integrated mobility value chain covering mobility services, vehicle utilisation, used-car opportunities and digital services.
The successful candidate will be commercially driven, entrepreneurial and comfortable working across multiple stakeholders and markets.
Key Responsibilities
- Explore and analyse new mobility opportunities across North Africa.
- Assess the commercial viability of potential mobility products and prepare recommendations for management.
- Initiate and support the development of new mobility solutions.
- Identify and develop strategic partnerships, with particular focus on:
- Airports and airport-related services
- Tourism operators
- Corporate clients
- Other strategic mobility partners
- Develop an integrated mobility value chain covering mobility products, vehicle utilisation, used-vehicle opportunities and digital services.
- Analyse regional market preferences and customer requirements.
- Provide recommendations on vehicle models, specifications and equipment levels based on local market needs.
- Analyse customer feedback and coordinate the resolution of technical or service-related issues.
- Identify commercial gaps and opportunities and develop action plans to address them.
- Prepare proposals and business cases for partners and clients and negotiate agreements through to conclusion.
- Build and maintain long-term relationships with key partners and clients.
- Promote the organisation’s mobility and automotive solutions to existing and prospective customers.
- Review business plans and monitor progress against agreed objectives.
- Provide strategic support to partners and clients to improve performance and sustainability.
- Review client agreements, schedules, operating standards and procedures and identify areas of non-compliance or improvement.
- Provide regular market intelligence and performance reports to management.
Requirements
- Bachelor’s degree in Business Administration, Sales & Marketing, Logistics or a related field.
- Minimum 5 years’ experience in one or more of the following:
- Sales & Marketing
- Business Development
- Business or Financial Management
- Market Intelligence
- Tourism
- Logistics
- Working experience in Egypt is essential.
- Regional North African experience would be an advantage.
- Experience working with large corporate clients or strategic business partners.
- Experience with a recognised international consulting firm or multinational organisation would be advantageous.
- Fluency in Arabic is essential.
- French proficiency would be an advantage.
- Strong understanding of business and financial principles.
- Proven negotiation, influencing and relationship-building skills.
- Strong strategic-thinking and analytical ability.
- Experience developing business cases and commercial proposals.
- Excellent communication, presentation and reporting skills.
- Strong planning and organisational capabilities.
- Ability to work independently and operate effectively in a regional environment.
- Strong Microsoft Excel and PowerPoint skills; Power BI would be an advantage.
- Good understanding of CRM and customer relationship management tools.
- Genuine interest in the automotive and/or tourism industry.
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4. Digital & Connectivity Monitoring Coordinator
About the Role
Our client, a leading international automotive and mobility organisation, is seeking a Digital & Connectivity Monitoring Coordinator to oversee the performance, reliability and continuous improvement of its digital mobility platform.
The role will be responsible for monitoring application performance, identifying and coordinating the resolution of incidents, analysing user and system data, and working closely with technology, operations and development teams to ensure a reliable and user-friendly digital experience.
The successful candidate will combine technical understanding, analytical ability and strong customer focus to identify issues early, drive improvements and translate technical information into practical business insights.
Key Responsibilities
- Monitor the availability, stability and performance of the company’s digital mobility application.
- Track key performance indicators including uptime, response times, error rates and system alerts.
- Identify potential application issues and coordinate timely investigation and resolution.
- Analyse recurring incidents and support root-cause analysis and corrective actions.
- Maintain accurate records of incidents, performance issues, troubleshooting activities and resolutions.
- Monitor application logs and use data to identify trends, performance issues and opportunities for improvement.
- Analyse application performance data and recommend measures to improve stability, efficiency and user experience.
- Coordinate with developers, QA, IT support and operations teams on application improvements and technical issues.
- Support the testing and deployment of new application releases and enhancements.
- Gather user feedback and translate customer requirements into actionable improvement opportunities.
- Monitor customer satisfaction and identify areas where the digital experience can be improved.
- Support UX/UI improvements by identifying usability challenges and providing user insights to relevant teams.
- Prepare regular performance, incident and improvement reports.
- Develop dashboards and visualisations to communicate key performance indicators and trends.
- Coordinate scheduled maintenance and system updates to minimise disruption to users.
- Maintain and configure application monitoring tools and recommend improvements to monitoring capabilities.
- Monitor relevant security and compliance risks and escalate concerns appropriately.
Requirements
- Bachelor’s degree in ICT, Computer Science, Application Management or a related field.
- Minimum 5 years’ relevant experience in application monitoring, digital platforms, IT operations, product support or a similar role.
- Experience working with B2C digital products or mobility services is highly desirable.
- Experience with a multi-sided digital platform or technology-enabled business would be an advantage.
- Proven experience gathering user requirements and monitoring applications or digital systems.
- Experience with UX/UI for customer-facing digital applications.
- Exposure to business process management, business intelligence, analytics, logging systems and incident management.
- Good understanding of programming concepts, cloud services, databases and web applications.
- Strong troubleshooting and problem-solving ability.
- Strong analytical and reporting skills.
- Ability to communicate technical matters effectively to non-technical stakeholders.
- Excellent written, verbal, presentation and stakeholder-management skills.
- Strong attention to detail and organisational skills.
- Ability to work independently while collaborating effectively across teams.
- Ability to work under pressure in a fast-paced environment.
- Advanced proficiency in Microsoft Word, Excel and PowerPoint.
What Success Looks Like
The successful candidate will ensure that the digital platform remains stable, reliable, responsive and customer-focused, while helping the organisation use application data and customer insights to continuously improve its digital mobility offering.
