2 IPPIS IT staff at MIFOTRA: Deadline: Jun 8, 2026

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Job responsibilities

Job Description • Assist IPPIS system users through a series of actions, via either phone, email or chats • Refer to internal MIFOTRA’s databases or external resources to provide accurate tech solutions • Ensure all issues identified in the system and requirements from IPPIS’s clients are properly logged • Properly escalate unresolved issues to software developers team • Provide prompt and accurate feedback to customers • Ensure data integrity in MIFOTRA’s system • With support from the PSMM department, prepare user guides and train users of IPPIS about its functionalities • Prepare accurate and timely reports of IPPIS • Maintain friendly and professional communication with clients • Identify any issues related to IPPIS system performance and provide corrective actions/steps • Participate in MIFOTRA system design and development where applicable to improve user experience




Qualifications

    • Bachelor’s Degree in Information Management

      0 Year of relevant experience


    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience


    • Bachelor’s Degree in Computer Science

      0 Year of relevant experience


    • Bachelor’s Degree in Computer Engineering

      0 Year of relevant experience


    • Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience


    • Bachelor of Science in Information Technology

      0 Year of relevant experience


    • Bachelor of Science in Computer Engineering

      0 Year of relevant experience


    • Bachelor’s Degree in Business Information Technology

      0 Year of relevant experience


    • Bachelor’s Degree in Computer Systems

      0 Year of relevant experience


    • Bachelor’s Degree in Computer Application Technology

      0 Year of relevant experience


    • Bachelor’s degree in Computer Science and Management

      0 Year of relevant experience


    • Bachelor’s degree in Information Management system

      0 Year of relevant experience


    • Bachelor’s degree in Computer programming

      0 Year of relevant experience


  • Bachelor of Science in Computer Engineering and Information Technlogies

    0 Year of relevant experience




Required competencies and key technical skills

    • Integrity

    • Strong critical thinking skills and excellent problem solving skills

    • Inclusiveness

    • Accountability

    • Communication

    • Teamwork

    • Client/citizen focus

    • Professionalism

    • Commitment to continuous learning

    • Proficient in SQL Server or other relational database

    • Good understanding of Node Js

    • Ability to provide step by step technical help, both written and verbal

  • Ability to diagnose and troubleshoot basic technical issues




Psychometric Languages

  • English

Psychometric Domains

    • Critical thinking

      Competence / Skills


    • Problem solving

      Competence / Skills


    • Analytical skills

      Competence / Skills


    • Time management

      Competence / Skills


    • Knowledge/Awareness

      Behavior and attitude


    • Processing speed

      Behavior and attitude


    • Attention and concentration

      Behavior and attitude


    • Patience

      Behavior and attitude


    • Empathy

      Behavior and attitude


    • Time for reaction

      Behavior and attitude


    • Coordination

      Behavior and attitude


    • Awareness of their own abilities

      Aptitude


    • Conflict Resolution

      Communication skills











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