17 Jobs at Isoko Sacco Gasabo(ISG) | Kigali: Deadline: 16-07-2026

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

1.  IT OFFICER (HARDWARE & SOFTWARE)/ (1)

To achieve its mission and strengthen institutional efficiency, ISG is seeking to recruit internally and externally one (1) competent, committed, professional, and self-motivated IT Officer (Hardware & Software) to join the institution.

Main Responsibilities: Under the supervision and guidance of the Head of Operations, the IT Officer (Hardware & Software) will:

• Work diligently on assigned duties and deliver results on time.
• Comply with instructions of the employer or his/her representative.
• Properly manage and safeguard all assigned equipment and IT resources.
• Follow the principles and codes of conduct governing the business activities of the ISG.
• Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches.
• Respond promptly to IT service issues and user requests.
• Set up accounts for new users and maintain user access rights.
• Review vendor contracts and coordinate IT software procurement.
• Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices.
• Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes.
• Maintain updated knowledge of current technologies, systems, and IT equipment.
• Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches.
• Ensure proper maintenance of computers, printers, peripherals, and other IT hardware.
• Coordinate IT hardware procurement and vendor management.
• Monitor system performance and recommend improvements where necessary.
• Ensure compliance with institutional IT policies and procedures.
• Travel to branches and outlets when required to provide technical support.
• perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Minimum Requirements: Applicants must submit the following documents

• Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Computer Science, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• Minimum of one (1) year of relevant working experience in IT, networking, or systems support within banks, microfinance institutions, or related financial institutions.
• Experience must be proven by certificates of service rendered from previous employers.
• Good understanding of banking operations and Core Banking Systems.
• Professional IT certifications are highly advantageous.
• Good knowledge of WAN networks, domain user management, system administration, and IT troubleshooting.
• Strong integrity, positive attitude, professionalism, commitment, and problem-solving skills.
• Ability to work independently and under pressure.
• Willingness to travel regularly to branches and sub-branch.

Required Application Documents: Applicants must submit the following documents:

1. Motivation letter addressed to the Chairperson of the Board of Directors.
2. Updated Curriculum Vitae (CV) with at least three (3) professional referees and their contact details.
3. Copies of certified academic degrees and certificates.
4. Copy of National ID.
5. Certificates of service rendered or previous employment certificates proving relevant experience.
6. Professional IT certificates, if available.
7. Any other relevant supporting documents proving experience and competencies.

• Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com
• The subject of the email must clearly indicate the position applied for: “Application for Hardware & Software Position.”
• Deadline for submission: 16th July, 2026 at 4:00 PM.
• Late applications will not be accepted.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.
  
  
  
  

3. Branch Business Coordinator

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

1. BRANCH BUSINESS COORDINATOR (1)

To achieve its mission and strengthen institutional performance, ISG is seeking to recruit internally and externally one (1) competent, committed, professional, and self-motivated Branch Business Coordinator to join the institution.

Main Responsibilities. Under the supervision and guidance of the Head of Operations, the Branch Business Coordinator will:

• Work diligently on assigned duties and deliver results on time.
• Follow the principles and codes of conduct governing the business activities of the Cooperative.
• Act as the main custodian of branches, outlets, and sub-branches.
• Serve as the focal point for all security-related aspects within branches and outlets.
• Serve as focal point for sales and Marketing related aspects within ISOKO SACCO GASABO
• Ensure smooth and efficient operations of branches, outlets, and sub-branches.
• Ensure achievement of sales targets and promote excellent customer/member service.
• Ensure close collaboration between Head Office and branches/outlets.
• Support Branch Business Managers in developing local market sales plans and achieving branch sales targets.
• Conduct sales calls and field visits to facilitate branch and outlet business growth.
• Develop strategies and maintain effective customer service programs to meet members’ expectations.
• Handle escalated client concerns and complaints professionally.
• Prepare summarized reports of sales activities in branches and outlets.
• Ensure that all internal controls are performed according to established procedures.
• Visit branches and outlets regularly to ensure operational effectiveness and compliance.
• Perform any other duties assigned by the Head of Operations or superior authority, provided such duties do not conflict with laws and regulations.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Candidates with First Class or Upper Division qualifications are highly preferred.
• At least three (5) years of relevant experience in banking or microfinance institutions, Especially in Business.
• Experience must be proven by certificates of service rendered from previous employers.
• Thorough understanding of microfinance banking operations and customer relationship management.
• Experience in managing or leading a branch is an added advantage for this position
• Excellent oral and written communication and interpersonal skills.
• Strong decision-making and problem-solving skills.
• Ability to motivate teams to achieve sales and operational targets.
• High customer service orientation and professionalism.
• Strong analytical and reporting skills.
• Advanced computer skills, including MS Office applications and Core Banking Systems.
• CMP Level I or Level II Certificate, or Professional Microfinance Certification issued by RICEM, is an added advantage.

Required Application Documents: Applicants must submit the following documents:

1. Motivation letter addressed to the Chairperson of the Board of Directors.
2. Updated Curriculum Vitae (CV) with at least three (3) professional referees and their contact details.
3. Copies of certified academic degrees and certificates.
4. Copy of National ID.
5. Certificates of service rendered or previous employment certificates proving relevant experience.
6. Professional certificates such as CMP or RICEM certifications, if available.
7. Any other relevant supporting documents proving experience and competencies.

• Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com
• The subject of the email must clearly indicate the position applied for: “Application for Branch Business Coordinator Position.”
• Deadline for submission: 16th July, 2026 at 4:00 PM.
• Late applications will not be accepted.
• Only shortlisted candidates will be contacted for the next stage of the recruitment process.
  
  
  
  

4. Administrative assistant to MD 

POSITIONS IN ISOKO SACCO GASABO (Deadline 16 July 2026)

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

Administrative assistant to MD (1)

Key Responsibilities: Under the supervision and guidance of the Managing Director, the Administrative Assistant will:

• Work diligently on assigned tasks and deliver quality results on time.
• Comply with instructions of the Managing Director and applicable cooperative laws, regulations, and decisions.
• Properly manage and safeguard work equipment.
• Respect working hours and maintain confidentiality.
• Liaise the MD’s office with departments, branches, and external partners.
• Provide administrative support to ensure efficient operation of the MD’s office.
• Arrange meetings, appointments, and manage the MD’s schedule.
• Carry out administrative duties such as filing, typing, scanning, copying, and binding.
• Assist in preparing reports and archive administrative documents.
• Conduct research and prepare presentations on SACCO market positioning and competition.
• Prepare and monitor invoices and financial documentation.
• Draft documents for meetings and take accurate minutes.
• Develop and improve administrative systems for efficiency.
• Exhibit professional communication via phone, email, and mail.
• Perform any other tasks assigned by the Managing Director.

Minimum Requirements

• Bachelor’s degree in Business Administration, Economics, Public Affairs, or related field.
• At least three (3) years of experience as an administrative assistant.
• Excellent organization, time management, and multitasking skills.
• Strong written and verbal communication skills.
• High attention to detail and problem-solving ability.
• Fluency in spoken and written English (knowledge of French is an added advantage).
• Advanced computer skills in MS Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat.

Application Documents Required

1. Motivation letter (addressed to the Chairperson of the Board of Directors).
2. Resume (CV) with at least three (3) professional referees and their contacts.
3. Copies of certified academic certificates.
4. Copy of National ID.
5. Previous employment certificate(s) proving relevant experience.
6. Any other relevant supporting documents.

Applications must be submitted in soft copy as one single combined PDF document to the following email address:isokosaccogasabo@gmail.com

The subject of the email must clearly indicate the position applied for: “Application for Administrative assistant to MD Position.”

Deadline for submission: 16th July, 2026 at 4:00 PM.

Late applications will not be accepted.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

5. Bank Tellers/cashiers (x8)

POSITIONS IN ISOKO SACCO GASABO (Deadline 16 July 2026)

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

Bank Tellers/cashiers (8)

To achieve its mission and strengthen institutional performance, ISG is seeking to recruit internally and externally eight (8) competent, committed, professional, and self-motivated Bank Tellers/cashiers to join the institution.

Main Responsibilities: Under the supervision and guidance of the Branch Operations Officer/Outlet Responsible, the Teller will:

• Work diligently on assigned duties and deliver accurate results on time.
• Comply with employer’s instructions, cooperative regulations, and codes of conduct.
• Manage assigned equipment responsibly.
• Respect working hours and maintain confidentiality of work.
• Provide identification documents before starting work.
• Conduct cash-related services such as deposits and withdrawals.
• Initiate transfers from customer/member accounts (e.g., inter-branch transfers).
• Perform cheque-related services such as crediting cheques.
• Handle loan disbursements.
• Perform change of coinage and foreign exchange operations.
• Support opening, filling, discharging, and closing of tills.
• Conduct cross-selling of financial products.
• Welcome and assist members/customers in deposit and withdrawal services.
• Correctly fill out member’s booklets.
• Manage the till/store assigned with accountability.
• Participate in daily closing operations, including fund control.
• Provide all supporting documents for daily operations.
• Be accountable for operational errors, including shortages or surpluses of funds.
• Perform any other lawful duties as assigned by supervisors.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Basic IT literacy in Core Banking Systems (CBS) and MS Office.
• Ability to handle transactions accurately and responsibly.
• Good mathematical and cash handling skills.
• Attention to detail and high level of integrity.
• Strong customer service orientation and interpersonal skills.
• Bachelor’s or higher-level degrees are also eligible, but the minimum qualification is A2 (secondary certificate).

Application Documents Required

1. Motivation letter (addressed to the Chairperson of the Board of Directors).
2. Resume (CV) with at least three (3) professional referees and their contacts.
3. Copies of certified academic certificates.
4. Copy of National ID.
5. Previous employment certificate(s).
6. Any other relevant supporting documents.

Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com

The subject of the email must clearly indicate the position applied for: “Application for Bank Teller/cashier Position.”

Deadline for submission: 16th July, 2026 at 4:00 PM.

Late applications will not be accepted.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

6. Human Resource Officer

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

1. HUMAN RESOURCE OFFICER (1)

To achieve its mission and strengthen institutional performance, ISG is seeking to recruit internally and externally one (1) competent, committed, professional, and self-motivated Human Resource Officer to join the institution.

Main Responsibilities: Under the supervision and guidance of the Head of Finance & Administration, the HR Officer will:

• Work diligently on assigned tasks and deliver accurate results on time.
• Comply with employer instructions, cooperative rules, and codes of conduct.
• Manage and safeguard assigned work equipment.
• Respect working hours and maintain confidentiality of work.
• Provide identification documents before starting work.
• Participate in recruitment, selection, contracting, and onboarding of new employees.
• Compile, manage, and update employee files.
• Issue and maintain staff job profiles.
• Assist in position and salary grading in line with job classification.
• Perform salary administration and manage other employee remunerations.
• Initiate and coordinate capacity development, performance management, and appraisals.
• Monitor the correct execution of mission allowances and leave requests.
• Manage occupational health and safety processes.
• Lead disciplinary processes and handle appeals against disciplinary sanctions.
• Oversee job rotation, career planning, and succession management.
• Conduct difficult interviews with employees when necessary.
• Perform any other lawful duties as assigned by the Head of Finance & Administration

Minimum Requirements

• Bachelor’s degree in Human Resource Management (Master’s degree is an added advantage).
• At least three (3) years of proven experience in Human Resource Management.
• Professional HR qualification is highly preferred.
• Excellent people management and interpersonal skills.
• Strong organizational, teamwork, and communication skills.
• Problem-solving and decision-making aptitude.
• Ability to form working relationships with people at all levels.
• Sound understanding of labor laws and disciplinary procedures.

Application Documents Required

1. Motivation letter (addressed to the Chairperson of the Board of Directors).
2. Resume (CV) with at least three (3) professional referees and their contacts.
3. Copies of certified academic certificates.
4. Copy of National ID.
5. Previous employment certificate(s) proving relevant experience.
6. Professional HR certificates and other relevant supporting documents

Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com

The subject of the email must clearly indicate the position applied for: “Application for Human Resource Officer Position.”

Deadline for submission: 16th July, 2026 at 4:00 PM.

Late applications will not be accepted.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

7. Customer care Officers (x4)

POSITIONS IN ISOKO SACCO GASABO (Deadline 16 July 2026)

ISOKO SACCO GASABO (ISG) is a District Savings and Credit Cooperative (D-SACCO) established following the consolidation of fifteen Umurenge Sacco’s operating within GASABO District, in accordance with the Government of Rwanda SACCO consolidation framework. ISG is duly registered under RCA and licensed by the National Bank of Rwanda (BNR).

in accordance with the Government of Rwanda SACCO’s consolidation framework and under the supervision of the National Bank of Rwanda (BNR) ISOKO SACCO GASABO is looking for qualified, competent, committed, proactive and self-motivated individual to occupy the following positions.

Customer care Officers (4)

Main Responsibilities: Under the supervision and guidance of the Branch Business Officer with Reporting line to the Branch Business Manager:

• To work diligently on the assigned work on time and to produce results;
•  To comply with the instructions of the employer or his/her representative;
• To take good care of and manage the equipment assigned to him/her in his/her work;
• To be at work and respect working days and hours;
• To maintain the confidentiality of work;
•  To provide basic identification documents before starting work;
• To follow the principles and codes of conduct governing the business activities of the Cooperative;
• Welcomes members/customers, provides advice and recommendation where to find the right contact person;
• Handles complaints professional and provides a courteous approach to resolving complaints;
• Files documents of the SACCO, e.g., member documents;
• Initiates and updates all documents related to members’ information (e.g., electronic customer file, membership applications, authorizations, customer notes);
• To provide good and efficient service to customers;
• To follow up on customer complaints that have been referred to other appropriate authorities;
•  Assist in resolving daily customer issues and ensure that they are timely responded in accordance with established customer service policies and regulations;
• Maintain knowledge of all products and services offered by the Cooperative and provide information on the Cooperative’s products and activities to members and customers in general;
• Receive and assist members and customers in general who require services related to deposits and withdrawals and ensure the security of related documents;
•  Ensure that the information recorded in the member’s passbook matches with his/her account in the electronic system;
•  Collect and report on unresolved customer complaints or issues and requests for follow-up, documentation and submission to the relevant authority for consideration;
• Assist in the implementation of the Cooperative’s policies, procedures and guidelines for customer care;
• Participate in the implementation of the customer care policy and in particular the protection of financial services consumers;
•  Inform and explain to members and customers’ information regarding the contents of their accounts;
• Assist customers in completing any documents that may be required;
• Conduct Customer Satisfaction Surveys in accordance with the relevant regulations;
• Open new accounts and ensure that their documents are submitted to the relevant department or employee for approval;
•  Maintain good relations with all customers, focusing on changes and new
• needs in the Cooperative;
•  Issue bank statements to members and customers after payment of the required fees;
• To provide advice to members and clients in general by teaching them how to invest and maintain a culture of saving;
•  To perform other duties that do not conflict with the laws and regulations required by the supervisor or his/her superior authority.

Minimum Requirements

• Bachelor’s degree in Business Management, Finance, Accounting, Business Administration, Economics, or related fields.
• Excellent service orientation and attention to details regarding the atmosphere in the SACCO.
• Good communication and interpersonal skills.
• Two years’ experience in customer care services.
• Excellent multi-tasking skills and be able to function under pressure.
• Excellent negotiation skills and be able to influence people.

Application Documents Required

1. Motivation letter (addressed to the Chairperson of the Board of Directors).
2. Resume (CV) with at least three (3) professional referees and their contacts.
3. Copies of certified academic certificates.
4. Copy of National ID.
5. Previous employment certificate(s).
6. Any other relevant supporting documents.

Applications must be submitted in soft copy as one single combined PDF document to the following email address: isokosaccogasabo@gmail.com

The subject of the email must clearly indicate the position applied for: “Application for Bank Teller/cashier Position.”

Deadline for submission: 16th July, 2026 at 4:00 PM.

Late applications will not be accepted.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.

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