Job description
1. Receive and guide museum visitors.
• Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery.
• Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum’s related regulations.
• Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum.
• Assist the visitors to understand the museums concept.
• Deliver first-aid or emergency services to visitors when required.
2. Assume the continuity of the exhibitions organized by the museum and consequently prepare reports.
• Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available.
• Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary.
• Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity.
3. Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions.
• Collect and register visitors’ feedback and comments for future products and services development or improvement.
• Assist in analysis process of all suggestions and comments from the visitors.
Minimum Qualifications
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Bachelor’s Degree in Economics
Experience: 0
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Bachelor’s Degree in Public Administration
Experience: 0
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Bachelor’s Degree in Administrative Sciences
Experience: 0
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Bachelor’s Degree in Sociology
Experience: 0
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Bachelor’s Degree in History
Experience: 0
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Bachelor’s Degree in Anthropology
Experience: 0
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Bachelor’s Degree in Environmental Sciences
Experience: 0
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Bachelor’s Degree in Natural Sciences
Experience: 0
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Bachelor’s Degree in Business Administration
Experience: 0
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Bachelor’s Degree in History with Education
Experience: 0
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Bachelor’s Degree in Cultural Heritage Management
Experience: 0
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Bachelor’s Degree in Customer Relations
Experience: 0
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Bachelor’s Degree in Tourism Management
Experience: 0
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Bachelor’s Degree in Museology
Experience: 0
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Bachelor’s Degree in Heritage Studies
Experience: 0
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Bachelor’s Degree in Tourism and Hospitality Management
Experience: 0
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Bachelor’s Degree in History of Arts
Experience: 0
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Bachelor’s Degree in Heritage
Experience: 0
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Bachelor’s Degree in Leisure and Tourism
Experience: 0
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Bachelor’s degree in Tourism Studies
Experience: 0
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Bachelor’s degree in Tourism and Hospitality
Experience: 0
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Bachelor’s degree in Travel and Tourism Management
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Creative, proactive, customer focused, solutions led and results-oriented
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Knowledge of Rwandan culture
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Strong organizational, communication and managerial skills with high attention to detail;
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Strong verbal and written communication skills as well as good customer care skills;
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Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations
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Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.
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Demonstrated good interpersonal communication skills;
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Experience in working with multi-national and multi-cultural work environments;
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Demonstrated ability to work well in an inter-cultural environment;
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Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
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Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
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Ability to establish and maintain effective working relations with people of different national and cultural backgrounds
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Ability to understand multiculture environment
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Ability to really listen to customers
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Customer services skills
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Knowledge of Rwandan History, Ethics and Values;
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Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources
