Title: Warehouse Operations Manager
Location: Kigali, Rwanda
Department: Warehouse Operations
Reports to: Head of Operations
Your Role
As Warehouse Operations Manager you’ll oversee daily operations in the warehouse while controlling and managing inventory and logistics of KOKO products in Rwanda. You’ll be responsible for ensuring stock availability and efficient management operations within the warehouse and partner locations whilst achieving agreed budgetary and service levels
What You Will Do
- Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and excellent customer service
- Develop warehouse operations processes and systems by determining product handling and storage requirements, equipment utilization, inventory aging, gate processes, and shipping methods
- Ensure stock availability of all products (fuel, cooker and network hardware) with appropriate inventory controls for accuracy and take responsibility in periodic stock takes and reconciliations
- Take part in budget inputs and hold responsibility for achieving forecasts
- Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
- Manage documentation of respective processes and systems while maintaining high levels of standards and accuracy
- Serve as a focal point for relationship management and engagement with subcontractors and external resources and regulatory bodies as required. Interface with country shared services for alignment across different functions of the business
- Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on quality, and safety, while building a deep bench of future company leaders and a strong performance culture
- Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained
- Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures
What You Will Bring to KOKO
- University degree in Business, Supply Chain, Logistics or a related field
- 3+ years of experience, with at least 2 years in managing warehouse operations
- Knowledge of ERP and/or warehouse management systems and tools
- Good understanding of lean operating principles and techniques
- Excellent data analytical skills
- Competency in planning, problem-solving and data-driven decision making
- Strong communication and interpersonal skills
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected “KOKOpoints” inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion-dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.
How to Apply:
Interested candidates should send their both combined cover letter and well detailed CV no later than 21th May 2023 via the apply button below.
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
