Rwanda Ultimate Golf Course Ltd
Job Description
Title : Waiter/Waitress
Reports to : Restaurant Manager
Education level : High School Diploma or equivalent required
MAJOR FUNCTION:
This position is concerned with attending to the needs of guests in the restaurant, taking orders, serving, and removing crockery and beverages in accordance with guests’ requirements and service policy.
MAJOR RESPONSIBILIES
The responsibility is to provide the high standard service to all of the coming guest to make them 100% satisfied, correct the set up and collect all money from guest also, and maintain the cleanness of the Restaurant.
SPECIFIC DUTIES:
- To welcome and seat guests upon arrival at the table.
- To assist the guest in choosing his or her beverage and or food order from the menu
- To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked.
- To record the order on the appropriate captain’s order as outlined within the Restaurant operating policy.
- To process the captain’s order as per the cashier’s policy, as outlined in the restaurant policy.
- To prepare all necessary accompaniments to go with order.
- To serve any requested food or beverage as per the service policy.
- To assist where possible with any additional request (Note: any questions regarding hotel policies or procedures should be referred to the Manager), and ensure guests are to be made to always feel comfortable.
- To make the guest always feel welcome and ensure that the service offered is of the highest quality, and that service is prompt, efficient but not overbearing. And that service is always offered with a smile.
- To be responsible for the cleaning of the table, during and after service to the guest.
- To have a full understanding and knowledge of all items that are offered on the menu & beverage list.
- To be responsible for collection of money that is due from the guest, for services and products consumed.
- To be responsible for the correct set up of all mise an place and side stations, and to ensure that there is sufficient and the correct equipment for the days trading
- Must keep his/her side station and section always clean.
- Do not stand, loiter near, behind or talk about any guest at any time, so as that the guest may hear you, or eel uncomfortable.
- To report any problem situation or special guest request to the captain or supervisor, immediately so as to ensure that prompt action is taken.
- Grooming standards should be in accordance with the hotel policy.
- Performs other duties as assigned to meet business needs.
JOB SPECIFICATION:
Profile of Competency: Basic knowledge of Restaurant operation
- Ability to work well in stressful and high pressure situations.
- Strong customer and associate relation skills
- Must be willing to work hard and learn new areas.
- Must be of pleasant appearance and bright personality.
Language: Good communication skill in English verbal, listening and writing.
Education: High school diploma, related working experience in food and beverage, or related professional area
NOTICE:
The business functions seven days a week, 24 hours a day. All associates must realize this fact and be always aware that it may be necessary to move associates from their accustomed shift as business demands.
Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Required documents:
- A detailed CV with 3 contacts of professional referees.
- A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
- Copies of academic degree, professional training certificates, and other relevant training certificates
- The deadline for submitting applications is July 3rd, 2023, at 14:00 hrs. Kigali time.
- All applicants should submit their zipped documents on hr@rwandagolf.rw
- Only selected candidates for interview will be contacted.
- All unzipped documents will be automatically disqualified.
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