KIGALI UNIVERSE Ltd.
Job Description
Job Title: Waiter/tress
Location: Kigali-Rwanda
Reports to: Restaurant Manager
Department: Operations
Job Purpose
In this role, you will primarily be responsible of greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. You should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements and skills
- Proven work experience as a Waiter or Waitress
- Passionate , eager to learn with a positive attitude
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills both verbal and written English, French is a plus
- Team spirit
- Flexibility to work in shifts
- High school diploma; food safety training is a plus
CORE VALUES & COMPETENCIES
Blow Away the Customer:
- I care and work towards exceeding the expectations of my customers;
- I am proactive and deliver unique and everlasting memories for our customers;
- Develop Passionate and Committed People;
- I am committed to being thoughtful towards our colleagues;
- I am passionate about my role;
- Continuously Strive for Perfections (good enough never is);
- I constantly seek new ways and ideas to improve what I do;
- I am inspired to make a difference;
- I am honest and fair;
- I take responsibility and contribute towards the financial performance of where I work.
All interested candidates should submit their documents before 10th May 2024 via email at job@kigaliuniverse.com.
ACKNOWLEDGEMENT
I have read and understand the duties required of me and will adhere to and perform them as required.
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