Rwanda Ultimate Golf Course Ltd
Job Description
Title : Waiter
Reports to : Restaurant Manager
Education level : Proven work experience as a Waiter or Waitress
Job Purpose:
The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.
We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Specific responsibilities and accountabilities include, but are not limited to the following:
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve Food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses, and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- must keep their workspace clean
- Prepare and serve coffee to a customer as asked.
QUALIFICATIONS & EXPEREINCE
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Standard Coffee preparation
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma: food safety training is a plus
Languages:
- Fluency in English is required.
- Fluency in French will be an asset.
Required documents:
- A detailed CV with 3 contacts of professional referees.
- A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
- Copies of academic degree, professional training certificates, and other relevant training certificates
The deadline for submitting applications is January 31st, 2023, at 14:00 hrs. Kigali time.
All applicants should submit their zipped documents on hr@rwandagolf.rw
Note: An applicant who will share the unzipped documents will be disqualified immediately.
Only selected candidates for interview will be contacted.
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