Job Title: UX/UI Designer
Department: IT
Reports To: CTO
Location: Hybrid
Company: Credit Jambo Ltd
About Credit Jambo Ltd
Credit Jambo Ltd is a Rwandan financial technology company committed to promoting financial inclusion by providing accessible, flexible, and data-driven micro-loan solutions to individuals and small businesses. We empower our clients through innovative financial services that foster trust, transparency, and economic growth.
Position Summary
The UX/UI Designer will lead the design of Credit Jambo’s digital experiences, including the redesign of the official website, mockups and prototypes for Jamp360 Core (web), and mobile interfaces for Jamp360 Mobile and USSD. The designer will collaborate closely with the CTO, product managers, and developers to deliver consistent, human-centered, and accessible user experiences across all Credit Jambo products.
This role requires strong design thinking, creativity, and an understanding of both fintech systems and user behavior in the African context.
Key Responsibilities
- User Research & Insights
- Conduct user research, interviews, and usability testing to understand user needs and pain points.
- Translate research findings into actionable insights that guide design decisions.
- Create user personas, journey maps, and experience flows to visualize key touchpoints.
- Product & Interface Design
- Design wireframes, prototypes, and high-fidelity mockups for:
- Jamp360 Core (web dashboards and internal tools)
- Jamp360 Mobile (Android/iOS apps)
- USSD user flows and layouts
- Credit Jambo Official Website redesign
- Ensure designs align with brand identity and responsive design principles
- Collaborate with developers for accurate implementation and handoff through design tools (e.g., Figma, Zeplin).
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Design Systems & Collaboration
- Create and maintain a consistent design system across all products.
- Collaborate with software engineers and product leads to define UX goals.
- Participate in sprint reviews and provide feedback on user interface improvements.
- Ensure accessibility and usability standards are consistently applied.
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Innovation & Continuous Improvement
- Stay updated with emerging trends in UX/UI, design tools, and fintech usability.
- Recommend improvements to enhance user engagement and product clarity.
- Contribute to establishing a culture of user-centered design at Credit Jambo.
Key Performance Indicators (KPIs)
- Completion and quality of mockups and prototypes for Jamp360 Core and Mobile.
- Timeliness of design delivery and iteration cycles.
- Improvement in user satisfaction and task success rate.
- Consistency and scalability of the design system.
- Cross-team collaboration and feedback integration.
Qualifications and Experience
- Bachelor’s degree in Design, Human-Computer Interaction, or related field.
- 2–4 years of experience in UX/UI design, preferably within fintech, SaaS, or digital platforms.
- Proficiency with design tools such as Figma, Adobe XD, or Sketch.
- Strong understanding of responsive and mobile-first design principles.
- Experience conducting user research and usability testing.
- Knowledge of basic front-end principles (HTML, CSS, React components) is an advantage.
- Strong portfolio demonstrating user-centered design thinking and high-quality visual design.
Core Competencies
- Creativity and design excellence.
- User-centered problem solving.
- Collaboration and communication skills.
- Attention to detail and accountability.
- Adaptability and eagerness to learn.
- Passion for inclusive fintech design.
If this role resonates with you, we’d love to hear from you.Â
Submit your application here
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